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Join to apply for the Manager, IT Risk Assessment role at RBC

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Join to apply for the Manager, IT Risk Assessment role at RBC

What is the opportunity?
Global IT Risk (GITR) enables the protection of RBC's brand, systems, and operations by equipping business and technology partners with meaningful insights, guidance, advice, and information on Technology & Cyber Risks. Our vision is to build and deliver the best IT and risk practices, capabilities and solutions to effectively meet the needs of RBC’s internal and external stakeholders.

Job Description
What is the opportunity?
Global IT Risk (GITR) enables the protection of RBC's brand, systems, and operations by equipping business and technology partners with meaningful insights, guidance, advice, and information on Technology & Cyber Risks. Our vision is to build and deliver the best IT and risk practices, capabilities and solutions to effectively meet the needs of RBC’s internal and external stakeholders.
The Risk & Control Assessment function within GITR is responsible for identifying and assessing technology risks to determine potential unmitigated impact, the effectiveness of the control environment and assessing the final level of residual risk.
We are seeking a Manager in the Global IT Risk team to support the execution of Technology Risk and Control Self-Assessments (RCSA). In this role, you will work closely with Senior Managers and other stakeholders to ensure the successful completion of technology risk assessments across various technology segments and for technology processes. This is an exciting opportunity to gain hands-on experience in operational risk management while contributing to the organization’s overall risk framework.
What will you do?

• Execute risk and control assessments in alignment with the standard and requirements.
• Collaborate with colleagues in Global IT Risk, Risk Register Leads, and second line risk management teams to ensure timely and accurate deliverables.
• Track and monitor actions for identified issues, ensuring completion within stipulated timelines.
• Escalate late deliverables and critical issues to Senior Managers for resolution.
• Prepare and maintain documentation to support governance requirements.
• Support the analysis of changes in the business environment to identify potential impacts on risk exposures.
  

What do you need to succeed?
Must-have

• Solid experience in operational risk management and execution of risk assessment procedures.
• Familiarity with risk and control assessment processes.
• Strong organizational and time-management skills to meet deadlines.
• Taking satisfaction from creating well-structured high-quality documentation.
• Knowledge of collaboration tools – JIRA and Confluence
  

Nice-to-have

• Experience coordinating with cross-functional teams and managing escalations.
• Strong analytical skills to assess risks and control environments.
• Excellent communication across management at all levels of seniority.
• Proficiency in risk management systems, such as Archer or similar tools.
• Professional technology risk designations i.e. CISA, CRISC, CISSP
  

What’s in it for you?
We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• An opportunity to be part of the design and foundation of the IT Process RCSA.
• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• Flexible work/life balance options
• Opportunities to do challenging work
• Opportunities to take on progressively greater accountabilities
  

Job Skills
Confidentiality, Cyber Security Management, Decision Making, Detail-Oriented, Encryption Software, Group Problem Solving, High Impact Communication, Information Security Management, Information Technology Security
Additional Job Details
Address:
330 FRONT ST W:TORONTO
City:
Toronto
Country:
Canada
Work hours/week:
37.5
Employment Type:
Full time
Platform:
TECHNOLOGY AND OPERATIONS
Job Type:
Regular
Pay Type:
Salaried
Posted Date:
2025-05-07
Application Deadline:
2025-09-08
Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above
Inclusion and Equal Opportunity Employment
At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.
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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Banking and Financial Services

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Position is REMOTE : The selected candidate must reside within 250 km of our BOUCHERVILLE (Qc) office.

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

We are looking for a passionate candidate who will grow with our team of experts helping develop, improve, and effectively apply governance, risk management, and information security practices. At RONA, you will influence IT projects and leaders in managing technology risks and protecting corporate information.

Since we are going through a significant development and improvement phase, it is imperative that the selected candidate want to innovate, invest, and push themselves by showing initiative and commitment. They must have a natural interest in following emerging trends in our industry.

This is a great opportunity to have a hand in many different projects and help management identify emerging threats and find solutions.

Your role

Risks

• Develop and implement IT risk management practices for IT and business projects

• Coordinate the implementation of security controls to comply with various laws and regulations, as well as industry standards

• Coordinate IT risk analysis and monitor problem-solving and mitigation activities

• Act as an advisor and sole point of contact for business partners and teams by defending security best practices

• Manage relationships with security, technology, and company stakeholders to identify and communicate security risks and mitigation measures

Governance

• Monitor and develop Rona security frameworks and practices while taking into account business requirements, industry risks, and current regulations

• Identify and oversee the implementation of security requirements in Rona and business projects

• Contribute to the success of IT projects by collaborating on the implementation of compliant and secure technology solutions

• Produce and present regular management indicators / security dashboards to detail the effectiveness of current IT security practices and measures

• Produce phishing simulations and awareness campaigns.

Compliance

• Oversee various audits (PCI DSS, ITGC) in collaboration with the various stakeholders

• Assist in the development of various controls

• Assist in the implementation of solutions and mitigations following audit reports

The qualifications we are looking for

• Bachelor’s degree in computer science or another relevant discipline

• At least 10 years of experience in information technology, including 3 years in IT security, technology risk management, or IT audit

• Excellent understanding of the guiding principles behind security, risk management, and industry best practices

• Experience in retail and distribution (an asset)

• C-RISC Certification (an asset)

• PCI and NIST CSF 2.0 Knowledge (an asset)

• CISSP, CISA, CRISC, or other certification (an asset)

• Curiosity (on the lookout for the latest technologies)

• Critical thinking

• Strong communication skills and ability to speak in readily understandable terms

• Strong synthesis and leadership skills

By joining the RONA family, you’ll enjoy many benefits, such as:

• A childcare centre that can accommodate up to 78 children

• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations

• Electric car charging stations

• A fitness centre, sports activities, and showers

• Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)

• Benefits: retirement savings plan, annual bonuses, student incentive program, etc.

• Career growth opportunities within the company

• An inclusive and safe working environment

• Promotion of work-life balance

• An employer that’s involved in the community

• And much more!

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

Position is REMOTE : The selected candidate must reside within 250 km of our BOUCHERVILLE (Qc) office.

At RONA, our employees let their passion blossom every day. Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service corporate and affiliated dealer stores. With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our RONA+, RONA and Dick’s Lumber banners are well equipped to help meet the needs of all DIYers and contractors.

You’ve got the talent? We’ve got the tools! Here, your work and ideas will contribute to building a flourishing organization. Your voice will always be heard and valued. You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So, if you’re looking to do what you love, we could be a perfect match.

We are looking for a passionate candidate who will grow with our team of experts helping develop, improve, and effectively apply governance, risk management, and information security practices. At RONA, you will influence IT projects and leaders in managing technology risks and protecting corporate information.

Since we are going through a significant development and improvement phase, it is imperative that the selected candidate want to innovate, invest, and push themselves by showing initiative and commitment. They must have a natural interest in following emerging trends in our industry.

This is a great opportunity to have a hand in many different projects and help management identify emerging threats and find solutions.

Your role

Risks

• Develop and implement IT risk management practices for IT and business projects

• Coordinate the implementation of security controls to comply with various laws and regulations, as well as industry standards

• Coordinate IT risk analysis and monitor problem-solving and mitigation activities

• Act as an advisor and sole point of contact for business partners and teams by defending security best practices

• Manage relationships with security, technology, and company stakeholders to identify and communicate security risks and mitigation measures

Governance

• Monitor and develop Rona security frameworks and practices while taking into account business requirements, industry risks, and current regulations

• Identify and oversee the implementation of security requirements in Rona and business projects

• Contribute to the success of IT projects by collaborating on the implementation of compliant and secure technology solutions

• Produce and present regular management indicators / security dashboards to detail the effectiveness of current IT security practices and measures

• Produce phishing simulations and awareness campaigns.

Compliance

• Oversee various audits (PCI DSS, ITGC) in collaboration with the various stakeholders

• Assist in the development of various controls

• Assist in the implementation of solutions and mitigations following audit reports

The qualifications we are looking for

• Bachelor’s degree in computer science or another relevant discipline

• At least 10 years of experience in information technology, including 3 years in IT security, technology risk management, or IT audit

• Excellent understanding of the guiding principles behind security, risk management, and industry best practices

• Experience in retail and distribution (an asset)

• C-RISC Certification (an asset)

• PCI and NIST CSF 2.0 Knowledge (an asset)

• CISSP, CISA, CRISC, or other certification (an asset)

• Curiosity (on the lookout for the latest technologies)

• Critical thinking

• Strong communication skills and ability to speak in readily understandable terms

• Strong synthesis and leadership skills

By joining the RONA family, you’ll enjoy many benefits, such as:

• A childcare centre that can accommodate up to 78 children

• A cafeteria with a delicious menu prepared by a dedicated chef, healthy options, as well as FARO Roasting Houses and Tim Hortons coffee stations

• Electric car charging stations

• A fitness centre, sports activities, and showers

• Exclusive employee discounts, plus a 10% discount on store merchandise (at all RONA locations)

• Benefits: retirement savings plan, annual bonuses, student incentive program, etc.

• Career growth opportunities within the company

• An inclusive and safe working environment

• Promotion of work-life balance

• An employer that’s involved in the community

• And much more!

If selected for an interview, please advise our Human Resources team if you require accommodation during the interview and assessment process and we will work with you to meet your accessibility needs.

RONA is committed to encouraging diversity and inclusion. We are pleased to consider applications from all qualified candidates, regardless of race, colour, religion, sexual orientation, gender, nationality, age, disability, or any other protected status.

Job Description

Job Description

Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

Reporting to the Manager, Curo Claims Services, you’ll be responsible for serving the members through the investigation and settlement of minor to moderate property claims. This includes establishing prompt relationships with insured members, detailed investigation of coverage, liability and quantum ensuring fiduciary, regulatory and contractual compliance, and adhering to organization service standards, operational targets and core competencies.  

The core parts of your role will be to: 

• Delivers a superior customer experience which includes responding to all general inquires, initiating and maintain contact with insured members, and assists with commodity claims overflow.
• Responsible for confirming coverage for incoming claims by reviewing and compiling facts, obtaining technical reports from various parties as required, completing contractual coverage analysis and assessing quantum, reviewing subrogation opportunities, negotiating and resolving property insurance claims of minor to moderate nature in a timely manner.
• Coordinates, directs and follows up on work activities performed by outside service providers to completion. This includes contractors, engineers, contents specialist and other suppliers as required.
• Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss, waivers and reservation rights letters.
• Gathers information from insured members, civil authorities, police, witnesses and other insurers to complete a timely investigation of property loss.  
• Maintains quality service and adheres to organizational standards to deal with all aspects of file handling including reserving, expense and loss control, questionable claims, and creating defined disposition plans for future handling leading to file closure.
• Assists and participates in all dispute forums related to policy coverage on behalf of key stakeholders. Provides support and assembles documentation on items in dispute along with resolution recommendations.
• Participates as necessary in the legislated Property Appraisal Process to resolve quantum disputes during claim file negotiations.
•  Responsible to identify by law requirements and standard unit definitions of each provinces Condominium policies.
• Coordinate effectively with the Condominium corporation on insured losses to ensure effective restoration and repairs.
• Keeps claims information confidential to protect operations and insured members.
• Responsible for data integrity, issuance of payments to vendors, insureds and experts and to maintain well-organized claim file while ensuring accuracy of data input.
• Adheres to partner's guidelines, contracts, and insurance regulations to ensure legal and regulatory compliance.
• Actively participates in coaching and training sessions and collaborate with team members and management.
• Takes an active role in creating an environment of continuous improvement of work efficiencies and highlight value work.
• Active Member of Curo’s National Catastrophic Response Team
• Performs other duties within competence, as assigned.

Qualifications

Let’s Talk About You: 

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• A post-secondary education and/or college diploma within related field.
• CIP designation or working towards designation.
• A provincial adjusters license; Ability to acquire same.  
• 2+ years’ experience with a good understanding of the various property policies.  
• Excellent communication skills verbal and written to effectively work with internal and external stakeholders.
• Strong time management and organizational skills to manage competing priorities.
• Current Microsoft Office working knowledge.
• Ability to learn and adapt in a fast-pace environment including working with various computer programs, databases and software.
• Ability to work independently and as part of collaborative team environment.
• Ability to communicate in French is required. 

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

#LI-Hybrid

#IND-HP

Job Description

Job Description

Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

Reporting to the Manager, Curo Claims Services, you’ll be responsible for serving the members through the investigation and settlement of minor to moderate property claims. This includes establishing prompt relationships with insured members, detailed investigation of coverage, liability and quantum ensuring fiduciary, regulatory and contractual compliance, and adhering to organization service standards, operational targets and core competencies.  

The core parts of your role will be to: 

• Delivers a superior customer experience which includes responding to all general inquires, initiating and maintain contact with insured members, and assists with commodity claims overflow.
• Responsible for confirming coverage for incoming claims by reviewing and compiling facts, obtaining technical reports from various parties as required, completing contractual coverage analysis and assessing quantum, reviewing subrogation opportunities, negotiating and resolving property insurance claims of minor to moderate nature in a timely manner.
• Coordinates, directs and follows up on work activities performed by outside service providers to completion. This includes contractors, engineers, contents specialist and other suppliers as required.
• Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss, waivers and reservation rights letters.
• Gathers information from insured members, civil authorities, police, witnesses and other insurers to complete a timely investigation of property loss.  
• Maintains quality service and adheres to organizational standards to deal with all aspects of file handling including reserving, expense and loss control, questionable claims, and creating defined disposition plans for future handling leading to file closure.
• Assists and participates in all dispute forums related to policy coverage on behalf of key stakeholders. Provides support and assembles documentation on items in dispute along with resolution recommendations.
• Participates as necessary in the legislated Property Appraisal Process to resolve quantum disputes during claim file negotiations.
•  Responsible to identify by law requirements and standard unit definitions of each provinces Condominium policies.
• Coordinate effectively with the Condominium corporation on insured losses to ensure effective restoration and repairs.
• Keeps claims information confidential to protect operations and insured members.
• Responsible for data integrity, issuance of payments to vendors, insureds and experts and to maintain well-organized claim file while ensuring accuracy of data input.
• Adheres to partner's guidelines, contracts, and insurance regulations to ensure legal and regulatory compliance.
• Actively participates in coaching and training sessions and collaborate with team members and management.
• Takes an active role in creating an environment of continuous improvement of work efficiencies and highlight value work.
• Active Member of Curo’s National Catastrophic Response Team
• Performs other duties within competence, as assigned.

Qualifications

Let’s Talk About You: 

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• A post-secondary education and/or college diploma within related field.
• CIP designation or working towards designation.
• A provincial adjusters license; Ability to acquire same.  
• 2+ years’ experience with a good understanding of the various property policies.  
• Excellent communication skills verbal and written to effectively work with internal and external stakeholders.
• Strong time management and organizational skills to manage competing priorities.
• Current Microsoft Office working knowledge.
• Ability to learn and adapt in a fast-pace environment including working with various computer programs, databases and software.
• Ability to work independently and as part of collaborative team environment.
• Ability to communicate in French is required. 

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

#LI-Hybrid

Job Description

Job Description

Company Description

Who We Are

With every job, there’s always the question of “why”. Why join a company? Why be part of their mission? Here, the why is easy. It’s because at some point, we’ve all needed someone there for us.

At the OTIP Group of Companies (OGC), we believe that something special happens when employees feel valued for the work they do, supported as the people they are, and included in the very fabric of the organization: they bring their best to work every day. And that's why we mean it when we say we put our people at the centre of everything we do. Join us as we grow our way into a future that reimagines what it means to deliver meaningful benefits support and service.

Job Description

What You’ll Do:

Reporting to the Manager, Curo Claims Services, you’ll be responsible for serving the members through the investigation and settlement of minor to moderate property claims. This includes establishing prompt relationships with insured members, detailed investigation of coverage, liability and quantum ensuring fiduciary, regulatory and contractual compliance, and adhering to organization service standards, operational targets and core competencies.  

The core parts of your role will be to: 

• Delivers a superior customer experience which includes responding to all general inquires, initiating and maintain contact with insured members, and assists with commodity claims overflow.
• Responsible for confirming coverage for incoming claims by reviewing and compiling facts, obtaining technical reports from various parties as required, completing contractual coverage analysis and assessing quantum, reviewing subrogation opportunities, negotiating and resolving property insurance claims of minor to moderate nature in a timely manner.
• Coordinates, directs and follows up on work activities performed by outside service providers to completion. This includes contractors, engineers, contents specialist and other suppliers as required.
• Responsible to ensure all correspondence is completed in a time efficient/effective manner including the creation of Critical Path, Proof of Loss, waivers and reservation rights letters.
• Gathers information from insured members, civil authorities, police, witnesses and other insurers to complete a timely investigation of property loss.  
• Maintains quality service and adheres to organizational standards to deal with all aspects of file handling including reserving, expense and loss control, questionable claims, and creating defined disposition plans for future handling leading to file closure.
• Assists and participates in all dispute forums related to policy coverage on behalf of key stakeholders. Provides support and assembles documentation on items in dispute along with resolution recommendations.
• Participates as necessary in the legislated Property Appraisal Process to resolve quantum disputes during claim file negotiations.
•  Responsible to identify by law requirements and standard unit definitions of each provinces Condominium policies.
• Coordinate effectively with the Condominium corporation on insured losses to ensure effective restoration and repairs.
• Keeps claims information confidential to protect operations and insured members.
• Responsible for data integrity, issuance of payments to vendors, insureds and experts and to maintain well-organized claim file while ensuring accuracy of data input.
• Adheres to partner's guidelines, contracts, and insurance regulations to ensure legal and regulatory compliance.
• Actively participates in coaching and training sessions and collaborate with team members and management.
• Takes an active role in creating an environment of continuous improvement of work efficiencies and highlight value work.
• Active Member of Curo’s National Catastrophic Response Team
• Performs other duties within competence, as assigned.

Qualifications

Let’s Talk About You: 

This is the unique blend of skills and experience we would love to see in an ideal candidate:

• A post-secondary education and/or college diploma within related field.
• CIP designation or working towards designation.
• A provincial adjusters license; Ability to acquire same.  
• 2+ years’ experience with a good understanding of the various property policies.  
• Excellent communication skills verbal and written to effectively work with internal and external stakeholders.
• Strong time management and organizational skills to manage competing priorities.
• Current Microsoft Office working knowledge.
• Ability to learn and adapt in a fast-pace environment including working with various computer programs, databases and software.
• Ability to work independently and as part of collaborative team environment.
• Ability to communicate in French is required. 

We also consider your potential. If you know you have what it takes to do the job, but your experience doesn’t exactly match the qualifications above, we encourage you to apply and provide us with more details about why you think you would be a great fit.

Additional Information

Some of the Perks We Offer:

We offer best-in-class pension and benefits, total reward programs and comprehensive mental wellness supports to set you up for every success in and outside of work. Here are just some of the reasons you’ll love working here:

• Rewarding salary and bonuses that truly value your dedication
• Industry-leading group benefits with 100% premium coverage (excluding LTD) that start on your first day
• Defined benefit pension plan for a financially confident retirement
• 100% coverage of approved continuing education and licensing fees (including RIBO courses in Ontario)
• Flexible work-from-home and hybrid options
• Unlock your potential with opportunities for advancement

Let’s work together! If you are interested in this opportunity, please apply online.

OTIP and its group of companies strive to create an accessible and inclusive work environment where everyone is treated with respect and dignity. Upon individual request, we will endeavor to remove any barrier to the recruitment and selection processes and provide accommodations for persons with disabilities.

As a business, we protect what matters most to our members. As an employer, we value what matters most in our workplace. Together, this includes fostering a diverse, equitable and inclusive environment for all. We are committed to learning and evolving so we can continue to celebrate what makes us special. You are who you are, and our differences are what make us unique.

We are an equal opportunity employer and encourage applications from all qualified individuals. We thank all applicants for their interest; however, only candidates selected for an interview will be contacted.

#LI-Hybrid

**Who Are We?**
Solid reputation, passionate people and endless opportunities. Thatu2019s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers u2013 and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
**Job Category**
Claim
**Target Openings**
1
**What Is the Opportunity?**
Under close supervision, this position is responsible for investigating and evaluating, primarily low to moderate complexity claims, to determine coverage available to policyholders and claimants. This role is responsible for handling 1st and 3rd party Personal Insurance, Business Insurance APD claims and APD Adverse Subrogation. The APD role handles a wide variety of causes of loss. In addition, the role applies policy, legislation and company guidelines to all claims to manage loss costs and customer relations. Occasionally the APD role handles claims with complexities related to unique coverage and/or damage issues.
This position does not manage staff.
**What Will You Do?**
Handling 1st and 3rd party PI and BI APD claims of low to moderate severity and complexity as assigned:
Making contact with insured within Best Practice guidelines.
Returning all phone calls and emails within Best Practice guidelines.
Providing clear explanation of claims process and coverage to all customers.
Acting as primary contact for customer and as intermediary between customer and other parties.
Participating in extended hours duties as required.
Advises underwriting of any information gathered which may affect risk assessment.
Investigating and evaluating all relevant facts to determine coverage, damages and liability of first-party APD claims under a variety of policies.
Conducting prompt investigation of coverage and liability.
Documenting claims files in accordance with Best Practices.
Managing pending and settles claims within company averages based on type of claim, complexity of claim and geographical area.
Establishing accurate scope of damages and utilize as a basis for written estimates and/or computer assisted estimates:
Working diary system to be proactive on files.
Reviewing and analyzing policy conditions, provisions, exclusions and endorsements pertinent to a variety of APD losses.
Reviewing amounts on all invoices and all documentation supporting payments.
Maintaining diary follow up on all files to ensure prompt disposition.
Ensuring that all claims files and company information are kept confidential.
Identifying and following up on all salvage and subrogation opportunities promptly.
Completing a level of investigation that is commensurate with the financial exposure on each loss handled.
Managing files in accordance with established Best Practices.
Obtaining and analyzing leases, contracts, by-laws and other relevant documents which may have an impact on the adjustment of losses.
Establishing timely and accurate claim and expense reserves. Posts all reserves in system within Best Practice guidelines and updates system promptly as new information received:
Posting all reserves in system within file standards guidelines and updates system promptly as new information received.
Determining appropriate settlement amount based on independent judgment, computer assisted estimates, estimation of actual cash value and replacement value, appraisals, application of applicable limits and deductibles.
Explaining payment amounts to all customers by email or letter.
Referring all files above settlement authority, with recommendations for resolution, toUnit Manager and follows up through closure.
Negotiating and conveying claim settlements within authority limits to insureds.
Writing denial letters, Reservation of Rights and other complex correspondence to insureds.
Controlling damages through proper usage of cost containment tools.
Meeting all quality standards and expectations per file standard guidelines.
Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
University Degree/College Diploma or equivalent business experience.
Enrolment in the CIP program is an asset.
**What is a Must Have?**
A minimum of one year previous work experience.
Experience utilizing computer technology; such as Microsoft Office, e-mail, Web-enabled applications, and database software required.
Ability to accurately compute a variety of numerical calculations required.
Licensing Required: In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with provincial and Travelers requirements.
Must secure and maintain company credit card if required.
**What Is in It for You?**
**Health Insurance:**
Employees and their eligible family members u2013 including spouses, partners, and children u2013 are eligible for coverage from the first day of employment.
**Retirement:**
Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (u201cDPSPu201d). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
**Paid Time Off:**
Start your career at Travelers with a minimum of 20 days Paid Time Off (u201cPTOu201d) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
**Wellness Program:**
The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services and other resources to support your daily life needs. Through Life Balance, youu2019re eligible for free counseling sessions with a licensed therapist.
**Volunteer Encouragement:**
We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Hybrid Work Arrangement** : Employees in this position can split their time between working from home and a Travelers office.
**What Is in It for You?**
**Health Insurance:**
Employees and their eligible family members u2013 including spouses, partners, and children u2013 are eligible for coverage from the first day of employment.
**Retirement:**
Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (u201cDPSPu201d). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
**Paid Time Off:**
Start your career at Travelers with a minimum of 20 days Paid Time Off (u201cPTOu201d) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
**Wellness Program:**
The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
**Volunteer Encouragement:**
We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( )
so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
.

**Who Are We?**
Solid reputation, passionate people and endless opportunities. Thatu2019s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers u2013 and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
**Job Category**
Claim
**Target Openings**
1
**What Is the Opportunity?**
Under close supervision, this position is responsible for investigating and evaluating, primarily low to moderate complexity claims, to determine coverage available to policyholders and claimants. This role is responsible for handling 1st and 3rd party Personal Insurance, Business Insurance APD claims and APD Adverse Subrogation. The APD role handles a wide variety of causes of loss. In addition, the role applies policy, legislation and company guidelines to all claims to manage loss costs and customer relations. Occasionally the APD role handles claims with complexities related to unique coverage and/or damage issues.
This position does not manage staff.
**What Will You Do?**
Handling 1st and 3rd party PI and BI APD claims of low to moderate severity and complexity as assigned:
Making contact with insured within Best Practice guidelines.
Returning all phone calls and emails within Best Practice guidelines.
Providing clear explanation of claims process and coverage to all customers.
Acting as primary contact for customer and as intermediary between customer and other parties.
Participating in extended hours duties as required.
Advises underwriting of any information gathered which may affect risk assessment.
Investigating and evaluating all relevant facts to determine coverage, damages and liability of first-party APD claims under a variety of policies.
Conducting prompt investigation of coverage and liability.
Documenting claims files in accordance with Best Practices.
Managing pending and settles claims within company averages based on type of claim, complexity of claim and geographical area.
Establishing accurate scope of damages and utilize as a basis for written estimates and/or computer assisted estimates:
Working diary system to be proactive on files.
Reviewing and analyzing policy conditions, provisions, exclusions and endorsements pertinent to a variety of APD losses.
Reviewing amounts on all invoices and all documentation supporting payments.
Maintaining diary follow up on all files to ensure prompt disposition.
Ensuring that all claims files and company information are kept confidential.
Identifying and following up on all salvage and subrogation opportunities promptly.
Completing a level of investigation that is commensurate with the financial exposure on each loss handled.
Managing files in accordance with established Best Practices.
Obtaining and analyzing leases, contracts, by-laws and other relevant documents which may have an impact on the adjustment of losses.
Establishing timely and accurate claim and expense reserves. Posts all reserves in system within Best Practice guidelines and updates system promptly as new information received:
Posting all reserves in system within file standards guidelines and updates system promptly as new information received.
Determining appropriate settlement amount based on independent judgment, computer assisted estimates, estimation of actual cash value and replacement value, appraisals, application of applicable limits and deductibles.
Explaining payment amounts to all customers by email or letter.
Referring all files above settlement authority, with recommendations for resolution, toUnit Manager and follows up through closure.
Negotiating and conveying claim settlements within authority limits to insureds.
Writing denial letters, Reservation of Rights and other complex correspondence to insureds.
Controlling damages through proper usage of cost containment tools.
Meeting all quality standards and expectations per file standard guidelines.
Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
University Degree/College Diploma or equivalent business experience.
Enrolment in the CIP program is an asset.
**What is a Must Have?**
A minimum of one year previous work experience.
Experience utilizing computer technology; such as Microsoft Office, e-mail, Web-enabled applications, and database software required.
Ability to accurately compute a variety of numerical calculations required.
Licensing Required: In order to perform the essential job functions of this job, acquisition and maintenance of Insurance License(s) may be required to comply with provincial and Travelers requirements.
Must secure and maintain company credit card if required.
**What Is in It for You?**
**Health Insurance:**
Employees and their eligible family members u2013 including spouses, partners, and children u2013 are eligible for coverage from the first day of employment.
**Retirement:**
Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (u201cDPSPu201d). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
**Paid Time Off:**
Start your career at Travelers with a minimum of 20 days Paid Time Off (u201cPTOu201d) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
**Wellness Program:**
The Travelers wellness program is comprised of tools and resources that empower you to achieve your wellness goals. In addition, our Life Balance program provides access to professional counseling services and other resources to support your daily life needs. Through Life Balance, youu2019re eligible for free counseling sessions with a licensed therapist.
**Volunteer Encouragement:**
We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Hybrid Work Arrangement** : Employees in this position can split their time between working from home and a Travelers office.
**What Is in It for You?**
**Health Insurance:**
Employees and their eligible family members u2013 including spouses, partners, and children u2013 are eligible for coverage from the first day of employment.
**Retirement:**
Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (u201cDPSPu201d). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
**Paid Time Off:**
Start your career at Travelers with a minimum of 20 days Paid Time Off (u201cPTOu201d) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
**Wellness Program:**
The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
**Volunteer Encouragement:**
We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( )
so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
.

Job Description

Job Description

Envision:

Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose – to keep us on the leading edge in safety, technology, and analysis.

It’s not by chance that Challenger is a leading North American freight transportation company. In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.

We win as a team when we work as a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People, Customer, and Profit. If you’re looking to work for a dynamic, fast-paced, progressive organization then apply with us.

We offer the following in our search for engaged employees looking to become part of a successful team:

• A continuous learning environment that develops your individual career goals
• A continuous improvement environment where all ideas are explored
• Engaged coaches and mentors who will provide guidance but also allow autonomy
• Team atmosphere
• Competitive and comprehensive total rewards package including company paid group benefits and company sponsored retirement savings plan
• Support of professional memberships and certifications
• Standard office hours; Monday to Friday from approximately 8:00am to 4:30pm

The Opportunity:

The Claims Adjuster & Security Specialist is responsible for supporting motor vehicle accident claims, insurance, security and building maintenance functions within the Risk department.

Key Accountabilities:

Motor Vehicle Accidents (MVAs)

• Enters all MVAs in the Company’s Transport Management Software program; determines and assigns MVA to the proper file handler.
• Updates the MVA files as the repairs are completed.
• Follows up with internal and external stakeholders on required repairs, accident reports or any other needed information.
• Runs weekly MVA work order report and updates open files accordingly.

Insurance & Claims

• Requests insurance certificates from brokers when required by customers or internal staff.
• Supplies broker with proper documentation during the insurance renewal process.
• Ensures all open claims are reviewed and settled in a timely manner.
• Manages all Insurance Certificate requests from customers and partner carriers.
• Assists with the Insurance Renewal and Insurance Bond programs.
• Continuously monitors and adjusts the claims reserves as necessary.
• Creates subrogation packages (if required) and follows up on payment(s) owed.

Security

• Submits Canada Post security screening applications for new drivers.
• Manages the Employee Badges program; creates new employee badges; update ID badges accordingly; deactivates ID badges as required; orders supplies as necessary.
• Manages the Company’s Yard Security program.
• Ensures all of the Company’s facilities and yard security requirements are met.
• Resolves issues brought to the attention of the Operation Groups in all yards.

Building Maintenance

• Works closely with our building maintenance team to ensure all building maintenance issues are addressed in a timely manner.
• Obtains multiple repair quotes from outside vendors as required.
• Follows up with the building maintenance team to ensure all repairs are done to their satisfaction. If not, will work with the contractor to ensure its complete.

Other Duties

• Performs other duties as required

What You Need To Be Successful In This Role:

• Post-secondary degree or diploma in Insurance, Business Administration or a related field
• Achievement of Chartered Insurance Professional (CIP) designation considered to be an asset
• Three years insurance claims handling experience or experience in a related role
• Transportation industry specific experience considered to be an asset
• Knowledge of legal contracts and insurance terminology
• Excellent communication skills (written and verbal) and interpersonal skills
• Assertive and driven
• Strong self-discipline and initiative
• Creative and effective problem solving ability
• Ability to work with minimal supervision
• Extremely organized
• Detail and deadline oriented, with the ability to effectively prioritize and multi-task in a busy environment
• Ability to collaborate effectively with individuals at various levels is required
• Intermediate MS Office skills

How To Apply:

If you are looking to join a premier transportation company, and become an integral part of results oriented team who constantly challenge themselves to Go The Distance for our customers and for each other, the role of Claims Adjuster and Security Specialist may be right for you.

No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. Challenger Motor Freight Inc. is an equal opportunity employer. We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples. By submitting your resume, you consent Challenger Motor Freight Inc. to share this information within its divisions in order to identify other employment opportunities that you may be suitable for.

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