14 Managing Leader Building Specialty Services jobs in Canada
Managing Leader, Building Specialty Services
Calgary, Alberta
Stantec
Job Viewed
Job Description
Our Buildings Specialty Services (BSS) team in Western Canada is looking for a passionate Business Center Operations Leader (BCOL) who wants to lead the operational excellence for a mission-driven practice that's focused on creating spaces where our communities, clients, and colleagues thrive. We are looking for a leader to inspire our team, represent design, and reinforce the brand of Stantec. The BCOL reports to the Regional Business Leader (RBL) and will partner with the BC Practice Leaders (BCPL) and Principal leadership team to prioritize clients, projects, and practice while ensuring financial, talent and growth objectives are met. The BCOL role is a member of the Business Center (BC) and practice leadership team and is someone who can balance our design culture while driving operational excellence in a way that attracts, retains, and inspires the talented practitioners in our Western Canadian offices. This BCOL will lead our BSS Western Canadian operations which encompasses 120 multidisciplinary practitioners. The BCs portfolio has substantial market presence in Building Science engineering, façade engineering, energy modeling and thermographic studies, building condition assessments, commissioning, information and communications technology supporting projects and clients in all sectors. There is opportunity for growth within the Western Canadian market and the BCOL will play a key role in supporting this growth. The BCOL will contribute to the BSS BC and cross-BOU growth strategy in Canada West (CAW) including the ongoing diversification of the practice. The successful BCOL will apply their strategic thought, business acumen, leadership and management excellence, and personal drive to lead operational excellence in collaboration with the BSS and CAW BC leaders, project teams, cross-BOU partners, and the region's collective multidisciplinary teams to deliver excellent work that exceeds client expectations. The BCOL will inspire, motivate, and hold teams accountable for business and operational excellence-leading top line strategy while ensuring bottom line financial performance. **Your responsibilities** Business and Financial Management: + The BCOL is the recognized operational leader of a Business Center (BC), accountable for the attainment of the BC's management, financial, growth and performance objectives. + Collaborate with senior leadership to develop and execute a growth strategy for the BC. Identify trends and develop a long-term view of the region, markets and client basis. Prepare and make recommendations of financial forecasting to position the business competitively. + In collaboration with the BCPLs, responsible for setting and driving the BC vision, objectives, budget, and business plan. + Ensures efficient resource management that is responsive to available workloads while balancing utilization and backlog targets that support healthy operations. + Partners with other BCOLs and RBLs to drive collaboration and work sharing across the practice. + Drive Stantec's Safer Together culture, prioritizing the health and safety of our employees. People Leadership: + Responsible for developing, attracting, engaging and retaining top talent. + Establish employee connectedness to leadership by interfacing frequently with employees + In partnership with BC Leadership, conduct regular office visits and BC Wide meetings to communicate the vision, business strategy and progress against applicable action plans. + Act as a highly regarded leader, thought partner and a source of counsel and advice for the BC. + Responsible for developing best in class high performing teams while ensuring appropriate staff level based on current and future workloads. + Responsible for the overall talent management lifecycle including career development, employee engagement, succession planning, coaching and mentoring, diversity and inclusion, and leadership development for the BC. + Responsible for managing performance and compensation in accordance with Stantec's compensation philosophy within the BC through yearly employee performance review (YEPR), rate review, and STIP/bonus -allocation for the BC. + Foster a success-oriented, accountable environment within the Region. Provide broad leadership influence: + Proactively identify opportunities to reinforce and further develop Stantec's high performance culture with a focus on talent, quality, innovation, productivity, and financial performance. + Represents the BC through public speaking engagements and attendance at industry and community events, meetings, and conferences. + Builds strong partnerships with business leaders in other BOUs within the region to foster cross-BOU collaboration client opportunities to diversify the client base, grow new expertise, increase work share opportunities, and drive organic revenue growth. **Support functions** Practice: + Provide support to BSS BCPLs where appropriate for compliance with the ISO-certified Integrated Management System and Project Management (PM) Framework. + Supports the BCPL in holding the team accountable for the delivery of innovative design solutions and project excellence Client Focus: + Support BCPL by ensuring the right people are in the right roles to ensure excellent work is delivered to our clients that exceed expectations and grow our market position. + Support BCPL with through personal involvement where appropriate in key client relationships, strategic project pursuits and major project leadership within the BC. + Where appropriate, be a key member or lead account manager for major clients of the BC or business line. + Achieve individual target utilization of 30%. Business Development and Collaboration: + Support BCPLs in promoting collaboration with a focus on cross-selling to consistently win new work with clients within the BC. + Support BCPLs in providing information on BC related macroeconomic trends, market intelligence, competitor intelligence, market pricing and compensation rates, and compliance with local labor laws and regulations. + Participate in risk reviews as necessary + Support BCPL with marketplace reputation by maintaining Stantec's Integrated Practice in the specified BC. **Your Capabilities and Credentials** + Business management skills with ability to identify and develop top performers, set and meet business targets, and focus teams toward successfully meeting common goals. + Leadership ability to engage, connect and motivate others as well as empower, mentor, teach, and promote others. + Strong business acumen with ability to identify, develop and map strategy, prepare, interpret and manage financial data, and analyze business results based on a deep understanding of the AEC industry. + Outstanding client service skills with ability to lead others in delivering "a gold standard of service" to our BC clients. + Dynamic with proven ability to see, build, and sustain the long-term future of the BC by continuously sharing vision and working to unify the BC. + Exceptional leadership, communication, and team-building skills + Ability to respond timely and effectively to sensitive inquiries or issues of concern, exercising good judgment. + The candidate will have a desire to succeed, be enthusiastic, and possess a high degree of integrity. **Education and Experience** Professional Degree and registration preferred in your field of practice, as applicable. Minimum of 10+ years of work, leadership, project management, and consulting experience _This description is not a comprehensive listing of activities, duties or responsibilities that may be required of the employee and other duties, responsibilities and activities may be assigned or may be changed at any time with or without notice._ Stantec is a place where the best and brightest come to build on each other's talents, do exciting work, and make an impact on the world around us. Join us and redefine your personal best. **Pay Range:** - Locations Outside of Lower Mainland - BC - Min Salary $ 124,800.00 - Max Salary $187,200.00 - Locations in Lower Mainland - BC - Min Salary 132,300.00 - Max Salary 198,400.00 **Pay Transparency:** In compliance with pay transparency laws, pay ranges are provided for positions in locations where required. Please note, the final agreed upon compensation is based on individual education, qualifications, experience, and work location. At Stantec certain roles are bonus eligible. **Benefits Summary:** Regular full-time and part-time employees (working at least 20 hours per week) will have access to health, dental, and vision plans, a wellness program, health care spending account, wellness spending account, group registered retirement savings plan, employee stock purchase program, group tax-free savings account, life and accidental death & dismemberment (AD&D) insurance, short-term/long-term disability plans, emergency travel benefits, tuition reimbursement, professional membership fee coverage, and paid time off. Temporary/casual employees will have access to group registered retirement savings plan, employee stock purchase program, and group tax-free savings account. The benefits information listed above may not apply to union positions because benefits for such positions are governed by applicable collective bargaining agreements. **Primary Location:** Canada | BC | Vancouver **Organization:** 1309 Buildings-CA West BSS-Vancouver BC **Employee Status:** Regular **Travel:** No **Schedule:** Full time **Job Posting:** 08/08/ :08:25 **Req ID:**
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Director, Specialty Services (Support Operations) / Directeur ou une directrice, Services spciali...
Etobicoke, Ontario
ADP
Posted 16 days ago
Job Viewed
Job Description
**ADP is hiring a Director, Specialty Services (Support Operations).**
+ Do you enjoy working with others to create solutions for our clients?
+ Are you interested in advancing your career through continuous training, development, mentorship opportunities, and defined pathways for career progression?
+ Are you looking to be yourself in a place that values fairness, inclusivity, and a sense of belonging, where different viewpoints and ideas are welcomed?
Well, this may be the role for you. Ready to make your mark?
Reporting to the Sr. Director, Specialty Services, the incumbent is responsible for business operations, direction, strategic oversight, processes/efficiency, quality standards, budget and retention targets in achieving ADP Canada's vision and goals. The Director, Specialty (Service Operations) has overall responsibility for managing our Payroll Consultants, Human Resource Technology Specialists, Payroll Partners, Employee Contact Centers along with other functions in scope of the Service Operations Department.
As a director, plans, directs and conducts overall operations and executes on fiscal year strategy plans to ensure efficient and effective delivery of optimal service to the client base. This includes managing internal/external client relations and retention.
Working cohesively with peers, partners in Service and Implementation teams, local management team, the incumbent will drive key performance indicators and YOY improvements in Service Support metrics, Net Promoter scores, Associate Engagement, Productivity, Retention, inter-departmental integration to succeed and expand across all business segments of Specialty Group Service Operations.
Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: to #MakeYourMark? **Apply now!**
**What you'll do:** _Responsibilities_
+ **Learn.** Strong aptitude to learn, understand various module domains within and outside of different products offerings.
+ **Adapt.** Know the operational & service delivery model, key performance indicators and people
+ **Build.** Strong relationships with key stakeholders and internal, external partners.
+ **Energy & Dynamics.** Quick thinking, ability to switch contexts with a comprehensive understanding of multiple products, service offerings. Multitasking with focus on day-to-day key results
+ **Influence.** Influence stakeholders with key focus on data, passionate to drive meaningful changes to improve all aspects of service delivery.
+ **Focus.** Keep CLIENT Journey & Experience in the CENTER of everything.
+ **Deliver.** YOY improvements in Service Support metrics, Net Promoter scores, Associate Engagement, Productivity & Retention.
**TO SUCCEED IN THIS ROLE:** _Requirements_
+ Proven track record of developing policies and procedures that support service operations.
+ Identify opportunities to improve business processes, utilization of technology and execute to deliver business results. Eliminate waste and build efficiencies.
+ Work experience in a Software as a Service (SaaS), Consulting, or a Shared Services environment.
+ Manage Escalated clients and work with internal, external teams to resolve.
+ Governance on day-to-day operations, review metrics with managers and proactively manage trends and accountability.
+ Bachelor's Degree in Business administration or equivalent 8-10 years of demonstrated work experience in the management and leadership of a large-scale operation.
+ Ability to work well in a high demand, fast paced environment. Must possess excellent organizational and time management skills for managing multiple projects and priorities. Must possess excellent written and verbal communication skills.
_*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites._
**Bonus points for these:** _Preferred Qualifications_
+ Bilingual French and English
+ 10+ years of Service support experience
+ Master's in Business Administration
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Focus on your mental health and well-being.** We take care of one another and offer support for your well-being. because healthy associates are happy ones.
+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.
+ **Knowledge to help you grow.** Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
+ **Innovate. Problem-solve.** Shape the future of work with people you like.
+ **Balance work and personal time.** Flexibility to integrate work more easily in your everyday life **.**
+ **Go Global.** With operations around the world, exciting new networking opportunities abound.
+ **Belong** by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for? **Apply today!**
**Jobs.adp.ca**
**ADP souhaite embaucher un directeur ou une directrice, Services spécialisés (Opérations de soutien).**
+ _Aimez-vous collaborer avec d'autres pour créer des solutions pour les clients?_
+ _Souhaitez-vous faire progresser votre carrière grâce aux possibilités permanentes de formation, de perfectionnement et de mentorat, et à des voies de croissance professionnelle bien définies?_
+ _Cherchez-vous à être vous-même dans un lieu qui valorise l'équité, l'inclusion et le sentiment d'appartenance, où les différentes perspectives et idées sont les bienvenues?_
Eh bien, ce poste est peut-être pour vous. Prêt(e) à faire votre marque?
Relevant du directeur principal, Services spécialisés, le directeur ou la directrice, Services spécialisés, est responsable des activités commerciales, de l'orientation, de la supervision stratégique, des processus/de l'efficience, des normes de qualité, du budget et des cibles de fidélisation en vue d'atteindre les objectifs d'ADP Canada et de concrétiser la vision d'entreprise. Il ou elle assure les activités de gestion de nos conseillers en matière de paie, spécialistes en technologie des ressources humaines, partenaires de gestion de la paie, centres de contact pour les employés, ainsi que d'autres fonctions relevant de l'équipe Opérations des services.
Dans le cadre de ses fonctions, le directeur ou la directrice planifie, dirige et gère l'ensemble des activités, et met en œuvre le plan stratégique de l'exercice financier pour assurer un service à la clientèle efficace et optimal. Il s'agit notamment de gérer les relations avec les clients internes/externes et d'assurer leur fidélisation.
En étroite collaboration avec ses pairs et partenaires des équipes des Services et de l'Implantation et de l'équipe de gestion locale, la personne titulaire du poste définit les indicateurs de rendement clés et les paramètres nécessaires à l'amélioration des résultats d'une année à l'autre du Service de soutien, du taux net de recommandations, de l'engagement, de la productivité et de la fidélisation des associés, de même que de l'intégration interservices pour favoriser la réussite et l'expansion de tous les secteurs d'activité de l'équipe Opérations des services du groupe Services spécialisés.
**À propos d'ADP :** À titre de chef de file mondial des technologies de ressources humaines, nous tirons parti de l'intelligence artificielle et de l'apprentissage machine pour offrir de meilleurs services pour la paie, les impôts, les ressources humaines, l'administration des avantages sociaux, et plus encore! Nous croyons que ce sont nos employés qui nous permettent de nous démarquer, et c'est pourquoi nous privilégions une culture inclusive et pragmatique qui favorise les idées, l'innovation et le sentiment d'appartenance. Nous servons plus d'un million de clients dans 140 pays et comptons plus de 62 000 associés à l'échelle mondiale. Grâce au talent, à l'engagement et à l'authenticité des associés d'ADP du monde entier, nous avons été reconnus comme l'un des meilleurs employeurs par certaines des entités les plus respectées de l'industrie. Pour ne citer que quelques-unes des mentions reçues, nous avons été reconnus comme l'un des meilleurs employeurs du Grand Toronto pour 2024 par Mediacorp Canada, et comme l'un des meilleurs lieux de travail pour les innovateurs par Fast Company. Si vous souhaitez en savoir plus sur la diversité, l'équité et l'inclusion chez ADP, consultez notre chaîne YouTube : .
Vous souhaitez faire votre marque? **Postulez dès maintenant!**
**Tâches et responsabilités**
+ Solides aptitudes pour apprendre et comprendre les modules dans différents domaines concernant de près ou de loin les divers produits offerts.
+ **S'adapter.** Connaissance du modèle opérationnel et de prestation de services, des indicateurs de rendement clés et du personnel clé.
+ **Établir des liens.** Solides relations avec les principales parties prenantes et les partenaires internes et externes.
+ **Faire preuve d'énergie et de dynamisme.** Rapidité d'esprit, capacité à changer de contexte avec une compréhension globale de plusieurs produits et offres de services. Capacité à effectuer plusieurs tâches à la fois en mettant l'accent sur les résultats clés quotidiens.
+ Influence sur les parties prenantes en s'appuyant sur les données et volonté d'apporter des changements significatifs pour améliorer tous les aspects de la prestation de services.
+ **Bien orienter les efforts.** Le parcours et l'expérience CLIENT demeurent au CENTRE de tout.
+ **Réaliser.** Améliorations d'une année à l'autre des résultats relatifs aux Services de soutien et au taux net de recommandations ainsi qu'en matière d'engagement, de productivité et de fidélisation des associés.
**Qualifications requises pour ce poste :**
+ Expérience avérée dans l'élaboration de politiques et de procédures qui soutiennent les activités des services.
+ Capacité à repérer les occasions d'améliorer les processus d'entreprise et l'utilisation de la technologie et à exécuter les activités en vue d'obtenir des résultats. Élimination du gaspillage et réalisation de gains d'efficacité.
+ Expérience professionnelle dans un environnement de logiciels en tant que service (modèle SaaS), de conseils ou de services partagés.
+ Gestion des problèmes des clients transmis par recours hiérarchique et collaboration avec les équipes internes et externes pour les résoudre.
+ Gouvernance sur les activités quotidiennes, examen des mesures avec les responsables et gestion proactive des tendances et de la reddition de comptes.
+ Baccalauréat en administration des affaires ou de 8 à 10 ans d'expérience équivalente démontrée dans la gestion et la direction des opérations à grande échelle.
+ Capacité à travailler dans un environnement dynamique et exigeant; excellentes compétences en matière d'organisation et de gestion du temps pour la prise en charge de plusieurs projets et priorités; excellentes compétences en matière de communication écrite et orale.
_*Candidats du Québec : Le français est requis pour les postes basés au Québec, mais l'anglais l'est aussi, en raison de la nature mondiale de l'entreprise et de la nécessité d'interagir avec les sièges sociaux et les établissements internationaux d'ADP._
**ATOUTS :** _Compétences recherchées_ :
+ Bilinguisme (français et anglais)
+ Plus de 10 ans d'expérience dans le domaine du soutien aux services
+ Maîtrise en administration des affaires
**VOUS AIMEREZ TRAVAILLER CHEZ ADP, CAR VOUS POURREZ :**
+ **Préserver votre santé mentale et votre bien-être.** Nous prenons soin les uns des autres et soutenons votre bien-être. car des associés en forme font des associés heureux.
+ **Vous joindre à une société soucieuse de redonner aux communautés** où nous travaillons et vivons et d'y avoir un impact positif durable.
+ **Acquérir des connaissances qui favorisent la croissance.** Des possibilités de perfectionnement et de formation continue ainsi qu'un programme de remboursement des frais de scolarité pour les personnes qui ont toujours soif d'apprendre.
+ **Créer.** **Résoudre des problèmes.** Façonnez l'avenir du travail aux côtés de personnes que vous appréciez.
+ **Trouver un équilibre entre travail et vie privée.** Flexibilité permettant d'intégrer plus facilement le travail dans votre vie quotidienne.
+ **Vous ouvrir au monde.** Tirez parti d'un grand nombre d'occasions de réseautage à l'échelle mondiale.
+ **Faire partie** d'une grande équipe en vous joignant à l'un des dix groupes de ressources d'entreprise et être en contact avec des réseaux et des alliés du monde entier qui partagent nos intérêts et nos expériences.
N'attendez plus! **Postulez dès maintenant!**
**Jobs.adp.ca**
**Diversité, équité, inclusion et égalité d'accès à l'emploi :** Chez ADP, nous estimons que les inégalités nuisent à nos associés, à nos clients et aux communautés que nous desservons. Notre objectif est que nos actions aient un impact durable. Nous défendons ensemble les principes d'égalité et d'équité. ADP s'engage à appliquer un traitement équitable en matière d'emploi à toute personne, quels que soient sa race, sa couleur, ses informations génétiques, ses croyances, son origine nationale, sa religion, son sexe, son orientation sexuelle, son identité de genre ou son expression sexuelle, son statut légal en tant qu'étranger, son ascendance, son âge, son état civil ou son statut d'ancien combattant protégé et à n'exercer aucune discrimination à l'égard d'une personne en situation de handicap. Nous soutenons un milieu de travail inclusif où les associés excellent en fonction du mérite personnel, des qualifications, de l'expérience, des capacités et des performances professionnelles.
**Éthique :** ADP a une longue et fière tradition : celle de mener ses affaires conformément aux normes d'éthique les plus élevées et en se conformant entièrement à toutes les lois qui s'appliquent. Nous nous attendons également à ce que nos employés incarnent nos valeurs en démontrant le plus haut niveau d'intégrité et en se comportant de manière à favoriser un milieu de travail honnête et respectueux. Cliquez sur pour en savoir plus sur la culture d'ADP et découvrir la gamme complète de ses valeurs.
#LI-EU1
#LI-Hybrid
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
+ Do you enjoy working with others to create solutions for our clients?
+ Are you interested in advancing your career through continuous training, development, mentorship opportunities, and defined pathways for career progression?
+ Are you looking to be yourself in a place that values fairness, inclusivity, and a sense of belonging, where different viewpoints and ideas are welcomed?
Well, this may be the role for you. Ready to make your mark?
Reporting to the Sr. Director, Specialty Services, the incumbent is responsible for business operations, direction, strategic oversight, processes/efficiency, quality standards, budget and retention targets in achieving ADP Canada's vision and goals. The Director, Specialty (Service Operations) has overall responsibility for managing our Payroll Consultants, Human Resource Technology Specialists, Payroll Partners, Employee Contact Centers along with other functions in scope of the Service Operations Department.
As a director, plans, directs and conducts overall operations and executes on fiscal year strategy plans to ensure efficient and effective delivery of optimal service to the client base. This includes managing internal/external client relations and retention.
Working cohesively with peers, partners in Service and Implementation teams, local management team, the incumbent will drive key performance indicators and YOY improvements in Service Support metrics, Net Promoter scores, Associate Engagement, Productivity, Retention, inter-departmental integration to succeed and expand across all business segments of Specialty Group Service Operations.
Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: to #MakeYourMark? **Apply now!**
**What you'll do:** _Responsibilities_
+ **Learn.** Strong aptitude to learn, understand various module domains within and outside of different products offerings.
+ **Adapt.** Know the operational & service delivery model, key performance indicators and people
+ **Build.** Strong relationships with key stakeholders and internal, external partners.
+ **Energy & Dynamics.** Quick thinking, ability to switch contexts with a comprehensive understanding of multiple products, service offerings. Multitasking with focus on day-to-day key results
+ **Influence.** Influence stakeholders with key focus on data, passionate to drive meaningful changes to improve all aspects of service delivery.
+ **Focus.** Keep CLIENT Journey & Experience in the CENTER of everything.
+ **Deliver.** YOY improvements in Service Support metrics, Net Promoter scores, Associate Engagement, Productivity & Retention.
**TO SUCCEED IN THIS ROLE:** _Requirements_
+ Proven track record of developing policies and procedures that support service operations.
+ Identify opportunities to improve business processes, utilization of technology and execute to deliver business results. Eliminate waste and build efficiencies.
+ Work experience in a Software as a Service (SaaS), Consulting, or a Shared Services environment.
+ Manage Escalated clients and work with internal, external teams to resolve.
+ Governance on day-to-day operations, review metrics with managers and proactively manage trends and accountability.
+ Bachelor's Degree in Business administration or equivalent 8-10 years of demonstrated work experience in the management and leadership of a large-scale operation.
+ Ability to work well in a high demand, fast paced environment. Must possess excellent organizational and time management skills for managing multiple projects and priorities. Must possess excellent written and verbal communication skills.
_*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites._
**Bonus points for these:** _Preferred Qualifications_
+ Bilingual French and English
+ 10+ years of Service support experience
+ Master's in Business Administration
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Focus on your mental health and well-being.** We take care of one another and offer support for your well-being. because healthy associates are happy ones.
+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.
+ **Knowledge to help you grow.** Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
+ **Innovate. Problem-solve.** Shape the future of work with people you like.
+ **Balance work and personal time.** Flexibility to integrate work more easily in your everyday life **.**
+ **Go Global.** With operations around the world, exciting new networking opportunities abound.
+ **Belong** by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for? **Apply today!**
**Jobs.adp.ca**
**ADP souhaite embaucher un directeur ou une directrice, Services spécialisés (Opérations de soutien).**
+ _Aimez-vous collaborer avec d'autres pour créer des solutions pour les clients?_
+ _Souhaitez-vous faire progresser votre carrière grâce aux possibilités permanentes de formation, de perfectionnement et de mentorat, et à des voies de croissance professionnelle bien définies?_
+ _Cherchez-vous à être vous-même dans un lieu qui valorise l'équité, l'inclusion et le sentiment d'appartenance, où les différentes perspectives et idées sont les bienvenues?_
Eh bien, ce poste est peut-être pour vous. Prêt(e) à faire votre marque?
Relevant du directeur principal, Services spécialisés, le directeur ou la directrice, Services spécialisés, est responsable des activités commerciales, de l'orientation, de la supervision stratégique, des processus/de l'efficience, des normes de qualité, du budget et des cibles de fidélisation en vue d'atteindre les objectifs d'ADP Canada et de concrétiser la vision d'entreprise. Il ou elle assure les activités de gestion de nos conseillers en matière de paie, spécialistes en technologie des ressources humaines, partenaires de gestion de la paie, centres de contact pour les employés, ainsi que d'autres fonctions relevant de l'équipe Opérations des services.
Dans le cadre de ses fonctions, le directeur ou la directrice planifie, dirige et gère l'ensemble des activités, et met en œuvre le plan stratégique de l'exercice financier pour assurer un service à la clientèle efficace et optimal. Il s'agit notamment de gérer les relations avec les clients internes/externes et d'assurer leur fidélisation.
En étroite collaboration avec ses pairs et partenaires des équipes des Services et de l'Implantation et de l'équipe de gestion locale, la personne titulaire du poste définit les indicateurs de rendement clés et les paramètres nécessaires à l'amélioration des résultats d'une année à l'autre du Service de soutien, du taux net de recommandations, de l'engagement, de la productivité et de la fidélisation des associés, de même que de l'intégration interservices pour favoriser la réussite et l'expansion de tous les secteurs d'activité de l'équipe Opérations des services du groupe Services spécialisés.
**À propos d'ADP :** À titre de chef de file mondial des technologies de ressources humaines, nous tirons parti de l'intelligence artificielle et de l'apprentissage machine pour offrir de meilleurs services pour la paie, les impôts, les ressources humaines, l'administration des avantages sociaux, et plus encore! Nous croyons que ce sont nos employés qui nous permettent de nous démarquer, et c'est pourquoi nous privilégions une culture inclusive et pragmatique qui favorise les idées, l'innovation et le sentiment d'appartenance. Nous servons plus d'un million de clients dans 140 pays et comptons plus de 62 000 associés à l'échelle mondiale. Grâce au talent, à l'engagement et à l'authenticité des associés d'ADP du monde entier, nous avons été reconnus comme l'un des meilleurs employeurs par certaines des entités les plus respectées de l'industrie. Pour ne citer que quelques-unes des mentions reçues, nous avons été reconnus comme l'un des meilleurs employeurs du Grand Toronto pour 2024 par Mediacorp Canada, et comme l'un des meilleurs lieux de travail pour les innovateurs par Fast Company. Si vous souhaitez en savoir plus sur la diversité, l'équité et l'inclusion chez ADP, consultez notre chaîne YouTube : .
Vous souhaitez faire votre marque? **Postulez dès maintenant!**
**Tâches et responsabilités**
+ Solides aptitudes pour apprendre et comprendre les modules dans différents domaines concernant de près ou de loin les divers produits offerts.
+ **S'adapter.** Connaissance du modèle opérationnel et de prestation de services, des indicateurs de rendement clés et du personnel clé.
+ **Établir des liens.** Solides relations avec les principales parties prenantes et les partenaires internes et externes.
+ **Faire preuve d'énergie et de dynamisme.** Rapidité d'esprit, capacité à changer de contexte avec une compréhension globale de plusieurs produits et offres de services. Capacité à effectuer plusieurs tâches à la fois en mettant l'accent sur les résultats clés quotidiens.
+ Influence sur les parties prenantes en s'appuyant sur les données et volonté d'apporter des changements significatifs pour améliorer tous les aspects de la prestation de services.
+ **Bien orienter les efforts.** Le parcours et l'expérience CLIENT demeurent au CENTRE de tout.
+ **Réaliser.** Améliorations d'une année à l'autre des résultats relatifs aux Services de soutien et au taux net de recommandations ainsi qu'en matière d'engagement, de productivité et de fidélisation des associés.
**Qualifications requises pour ce poste :**
+ Expérience avérée dans l'élaboration de politiques et de procédures qui soutiennent les activités des services.
+ Capacité à repérer les occasions d'améliorer les processus d'entreprise et l'utilisation de la technologie et à exécuter les activités en vue d'obtenir des résultats. Élimination du gaspillage et réalisation de gains d'efficacité.
+ Expérience professionnelle dans un environnement de logiciels en tant que service (modèle SaaS), de conseils ou de services partagés.
+ Gestion des problèmes des clients transmis par recours hiérarchique et collaboration avec les équipes internes et externes pour les résoudre.
+ Gouvernance sur les activités quotidiennes, examen des mesures avec les responsables et gestion proactive des tendances et de la reddition de comptes.
+ Baccalauréat en administration des affaires ou de 8 à 10 ans d'expérience équivalente démontrée dans la gestion et la direction des opérations à grande échelle.
+ Capacité à travailler dans un environnement dynamique et exigeant; excellentes compétences en matière d'organisation et de gestion du temps pour la prise en charge de plusieurs projets et priorités; excellentes compétences en matière de communication écrite et orale.
_*Candidats du Québec : Le français est requis pour les postes basés au Québec, mais l'anglais l'est aussi, en raison de la nature mondiale de l'entreprise et de la nécessité d'interagir avec les sièges sociaux et les établissements internationaux d'ADP._
**ATOUTS :** _Compétences recherchées_ :
+ Bilinguisme (français et anglais)
+ Plus de 10 ans d'expérience dans le domaine du soutien aux services
+ Maîtrise en administration des affaires
**VOUS AIMEREZ TRAVAILLER CHEZ ADP, CAR VOUS POURREZ :**
+ **Préserver votre santé mentale et votre bien-être.** Nous prenons soin les uns des autres et soutenons votre bien-être. car des associés en forme font des associés heureux.
+ **Vous joindre à une société soucieuse de redonner aux communautés** où nous travaillons et vivons et d'y avoir un impact positif durable.
+ **Acquérir des connaissances qui favorisent la croissance.** Des possibilités de perfectionnement et de formation continue ainsi qu'un programme de remboursement des frais de scolarité pour les personnes qui ont toujours soif d'apprendre.
+ **Créer.** **Résoudre des problèmes.** Façonnez l'avenir du travail aux côtés de personnes que vous appréciez.
+ **Trouver un équilibre entre travail et vie privée.** Flexibilité permettant d'intégrer plus facilement le travail dans votre vie quotidienne.
+ **Vous ouvrir au monde.** Tirez parti d'un grand nombre d'occasions de réseautage à l'échelle mondiale.
+ **Faire partie** d'une grande équipe en vous joignant à l'un des dix groupes de ressources d'entreprise et être en contact avec des réseaux et des alliés du monde entier qui partagent nos intérêts et nos expériences.
N'attendez plus! **Postulez dès maintenant!**
**Jobs.adp.ca**
**Diversité, équité, inclusion et égalité d'accès à l'emploi :** Chez ADP, nous estimons que les inégalités nuisent à nos associés, à nos clients et aux communautés que nous desservons. Notre objectif est que nos actions aient un impact durable. Nous défendons ensemble les principes d'égalité et d'équité. ADP s'engage à appliquer un traitement équitable en matière d'emploi à toute personne, quels que soient sa race, sa couleur, ses informations génétiques, ses croyances, son origine nationale, sa religion, son sexe, son orientation sexuelle, son identité de genre ou son expression sexuelle, son statut légal en tant qu'étranger, son ascendance, son âge, son état civil ou son statut d'ancien combattant protégé et à n'exercer aucune discrimination à l'égard d'une personne en situation de handicap. Nous soutenons un milieu de travail inclusif où les associés excellent en fonction du mérite personnel, des qualifications, de l'expérience, des capacités et des performances professionnelles.
**Éthique :** ADP a une longue et fière tradition : celle de mener ses affaires conformément aux normes d'éthique les plus élevées et en se conformant entièrement à toutes les lois qui s'appliquent. Nous nous attendons également à ce que nos employés incarnent nos valeurs en démontrant le plus haut niveau d'intégrité et en se comportant de manière à favoriser un milieu de travail honnête et respectueux. Cliquez sur pour en savoir plus sur la culture d'ADP et découvrir la gamme complète de ses valeurs.
#LI-EU1
#LI-Hybrid
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
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Director, Specialty Services (Support Operations) / Directeur ou une directrice, Services spciali...
Dartmouth, Nova Scotia
ADP
Posted 16 days ago
Job Viewed
Job Description
**ADP is hiring a Director, Specialty Services (Support Operations).**
+ Do you enjoy working with others to create solutions for our clients?
+ Are you interested in advancing your career through continuous training, development, mentorship opportunities, and defined pathways for career progression?
+ Are you looking to be yourself in a place that values fairness, inclusivity, and a sense of belonging, where different viewpoints and ideas are welcomed?
Well, this may be the role for you. Ready to make your mark?
Reporting to the Sr. Director, Specialty Services, the incumbent is responsible for business operations, direction, strategic oversight, processes/efficiency, quality standards, budget and retention targets in achieving ADP Canada's vision and goals. The Director, Specialty (Service Operations) has overall responsibility for managing our Payroll Consultants, Human Resource Technology Specialists, Payroll Partners, Employee Contact Centers along with other functions in scope of the Service Operations Department.
As a director, plans, directs and conducts overall operations and executes on fiscal year strategy plans to ensure efficient and effective delivery of optimal service to the client base. This includes managing internal/external client relations and retention.
Working cohesively with peers, partners in Service and Implementation teams, local management team, the incumbent will drive key performance indicators and YOY improvements in Service Support metrics, Net Promoter scores, Associate Engagement, Productivity, Retention, inter-departmental integration to succeed and expand across all business segments of Specialty Group Service Operations.
Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: to #MakeYourMark? **Apply now!**
**What you'll do:** _Responsibilities_
+ **Learn.** Strong aptitude to learn, understand various module domains within and outside of different products offerings.
+ **Adapt.** Know the operational & service delivery model, key performance indicators and people
+ **Build.** Strong relationships with key stakeholders and internal, external partners.
+ **Energy & Dynamics.** Quick thinking, ability to switch contexts with a comprehensive understanding of multiple products, service offerings. Multitasking with focus on day-to-day key results
+ **Influence.** Influence stakeholders with key focus on data, passionate to drive meaningful changes to improve all aspects of service delivery.
+ **Focus.** Keep CLIENT Journey & Experience in the CENTER of everything.
+ **Deliver.** YOY improvements in Service Support metrics, Net Promoter scores, Associate Engagement, Productivity & Retention.
**TO SUCCEED IN THIS ROLE:** _Requirements_
+ Proven track record of developing policies and procedures that support service operations.
+ Identify opportunities to improve business processes, utilization of technology and execute to deliver business results. Eliminate waste and build efficiencies.
+ Work experience in a Software as a Service (SaaS), Consulting, or a Shared Services environment.
+ Manage Escalated clients and work with internal, external teams to resolve.
+ Governance on day-to-day operations, review metrics with managers and proactively manage trends and accountability.
+ Bachelor's Degree in Business administration or equivalent 8-10 years of demonstrated work experience in the management and leadership of a large-scale operation.
+ Ability to work well in a high demand, fast paced environment. Must possess excellent organizational and time management skills for managing multiple projects and priorities. Must possess excellent written and verbal communication skills.
_*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites._
**Bonus points for these:** _Preferred Qualifications_
+ Bilingual French and English
+ 10+ years of Service support experience
+ Master's in Business Administration
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Focus on your mental health and well-being.** We take care of one another and offer support for your well-being. because healthy associates are happy ones.
+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.
+ **Knowledge to help you grow.** Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
+ **Innovate. Problem-solve.** Shape the future of work with people you like.
+ **Balance work and personal time.** Flexibility to integrate work more easily in your everyday life **.**
+ **Go Global.** With operations around the world, exciting new networking opportunities abound.
+ **Belong** by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for? **Apply today!**
**Jobs.adp.ca**
**ADP souhaite embaucher un directeur ou une directrice, Services spécialisés (Opérations de soutien).**
+ _Aimez-vous collaborer avec d'autres pour créer des solutions pour les clients?_
+ _Souhaitez-vous faire progresser votre carrière grâce aux possibilités permanentes de formation, de perfectionnement et de mentorat, et à des voies de croissance professionnelle bien définies?_
+ _Cherchez-vous à être vous-même dans un lieu qui valorise l'équité, l'inclusion et le sentiment d'appartenance, où les différentes perspectives et idées sont les bienvenues?_
Eh bien, ce poste est peut-être pour vous. Prêt(e) à faire votre marque?
Relevant du directeur principal, Services spécialisés, le directeur ou la directrice, Services spécialisés, est responsable des activités commerciales, de l'orientation, de la supervision stratégique, des processus/de l'efficience, des normes de qualité, du budget et des cibles de fidélisation en vue d'atteindre les objectifs d'ADP Canada et de concrétiser la vision d'entreprise. Il ou elle assure les activités de gestion de nos conseillers en matière de paie, spécialistes en technologie des ressources humaines, partenaires de gestion de la paie, centres de contact pour les employés, ainsi que d'autres fonctions relevant de l'équipe Opérations des services.
Dans le cadre de ses fonctions, le directeur ou la directrice planifie, dirige et gère l'ensemble des activités, et met en œuvre le plan stratégique de l'exercice financier pour assurer un service à la clientèle efficace et optimal. Il s'agit notamment de gérer les relations avec les clients internes/externes et d'assurer leur fidélisation.
En étroite collaboration avec ses pairs et partenaires des équipes des Services et de l'Implantation et de l'équipe de gestion locale, la personne titulaire du poste définit les indicateurs de rendement clés et les paramètres nécessaires à l'amélioration des résultats d'une année à l'autre du Service de soutien, du taux net de recommandations, de l'engagement, de la productivité et de la fidélisation des associés, de même que de l'intégration interservices pour favoriser la réussite et l'expansion de tous les secteurs d'activité de l'équipe Opérations des services du groupe Services spécialisés.
**À propos d'ADP :** À titre de chef de file mondial des technologies de ressources humaines, nous tirons parti de l'intelligence artificielle et de l'apprentissage machine pour offrir de meilleurs services pour la paie, les impôts, les ressources humaines, l'administration des avantages sociaux, et plus encore! Nous croyons que ce sont nos employés qui nous permettent de nous démarquer, et c'est pourquoi nous privilégions une culture inclusive et pragmatique qui favorise les idées, l'innovation et le sentiment d'appartenance. Nous servons plus d'un million de clients dans 140 pays et comptons plus de 62 000 associés à l'échelle mondiale. Grâce au talent, à l'engagement et à l'authenticité des associés d'ADP du monde entier, nous avons été reconnus comme l'un des meilleurs employeurs par certaines des entités les plus respectées de l'industrie. Pour ne citer que quelques-unes des mentions reçues, nous avons été reconnus comme l'un des meilleurs employeurs du Grand Toronto pour 2024 par Mediacorp Canada, et comme l'un des meilleurs lieux de travail pour les innovateurs par Fast Company. Si vous souhaitez en savoir plus sur la diversité, l'équité et l'inclusion chez ADP, consultez notre chaîne YouTube : .
Vous souhaitez faire votre marque? **Postulez dès maintenant!**
**Tâches et responsabilités**
+ Solides aptitudes pour apprendre et comprendre les modules dans différents domaines concernant de près ou de loin les divers produits offerts.
+ **S'adapter.** Connaissance du modèle opérationnel et de prestation de services, des indicateurs de rendement clés et du personnel clé.
+ **Établir des liens.** Solides relations avec les principales parties prenantes et les partenaires internes et externes.
+ **Faire preuve d'énergie et de dynamisme.** Rapidité d'esprit, capacité à changer de contexte avec une compréhension globale de plusieurs produits et offres de services. Capacité à effectuer plusieurs tâches à la fois en mettant l'accent sur les résultats clés quotidiens.
+ Influence sur les parties prenantes en s'appuyant sur les données et volonté d'apporter des changements significatifs pour améliorer tous les aspects de la prestation de services.
+ **Bien orienter les efforts.** Le parcours et l'expérience CLIENT demeurent au CENTRE de tout.
+ **Réaliser.** Améliorations d'une année à l'autre des résultats relatifs aux Services de soutien et au taux net de recommandations ainsi qu'en matière d'engagement, de productivité et de fidélisation des associés.
**Qualifications requises pour ce poste :**
+ Expérience avérée dans l'élaboration de politiques et de procédures qui soutiennent les activités des services.
+ Capacité à repérer les occasions d'améliorer les processus d'entreprise et l'utilisation de la technologie et à exécuter les activités en vue d'obtenir des résultats. Élimination du gaspillage et réalisation de gains d'efficacité.
+ Expérience professionnelle dans un environnement de logiciels en tant que service (modèle SaaS), de conseils ou de services partagés.
+ Gestion des problèmes des clients transmis par recours hiérarchique et collaboration avec les équipes internes et externes pour les résoudre.
+ Gouvernance sur les activités quotidiennes, examen des mesures avec les responsables et gestion proactive des tendances et de la reddition de comptes.
+ Baccalauréat en administration des affaires ou de 8 à 10 ans d'expérience équivalente démontrée dans la gestion et la direction des opérations à grande échelle.
+ Capacité à travailler dans un environnement dynamique et exigeant; excellentes compétences en matière d'organisation et de gestion du temps pour la prise en charge de plusieurs projets et priorités; excellentes compétences en matière de communication écrite et orale.
_*Candidats du Québec : Le français est requis pour les postes basés au Québec, mais l'anglais l'est aussi, en raison de la nature mondiale de l'entreprise et de la nécessité d'interagir avec les sièges sociaux et les établissements internationaux d'ADP._
**ATOUTS :** _Compétences recherchées_ :
+ Bilinguisme (français et anglais)
+ Plus de 10 ans d'expérience dans le domaine du soutien aux services
+ Maîtrise en administration des affaires
**VOUS AIMEREZ TRAVAILLER CHEZ ADP, CAR VOUS POURREZ :**
+ **Préserver votre santé mentale et votre bien-être.** Nous prenons soin les uns des autres et soutenons votre bien-être. car des associés en forme font des associés heureux.
+ **Vous joindre à une société soucieuse de redonner aux communautés** où nous travaillons et vivons et d'y avoir un impact positif durable.
+ **Acquérir des connaissances qui favorisent la croissance.** Des possibilités de perfectionnement et de formation continue ainsi qu'un programme de remboursement des frais de scolarité pour les personnes qui ont toujours soif d'apprendre.
+ **Créer.** **Résoudre des problèmes.** Façonnez l'avenir du travail aux côtés de personnes que vous appréciez.
+ **Trouver un équilibre entre travail et vie privée.** Flexibilité permettant d'intégrer plus facilement le travail dans votre vie quotidienne.
+ **Vous ouvrir au monde.** Tirez parti d'un grand nombre d'occasions de réseautage à l'échelle mondiale.
+ **Faire partie** d'une grande équipe en vous joignant à l'un des dix groupes de ressources d'entreprise et être en contact avec des réseaux et des alliés du monde entier qui partagent nos intérêts et nos expériences.
N'attendez plus! **Postulez dès maintenant!**
**Jobs.adp.ca**
**Diversité, équité, inclusion et égalité d'accès à l'emploi :** Chez ADP, nous estimons que les inégalités nuisent à nos associés, à nos clients et aux communautés que nous desservons. Notre objectif est que nos actions aient un impact durable. Nous défendons ensemble les principes d'égalité et d'équité. ADP s'engage à appliquer un traitement équitable en matière d'emploi à toute personne, quels que soient sa race, sa couleur, ses informations génétiques, ses croyances, son origine nationale, sa religion, son sexe, son orientation sexuelle, son identité de genre ou son expression sexuelle, son statut légal en tant qu'étranger, son ascendance, son âge, son état civil ou son statut d'ancien combattant protégé et à n'exercer aucune discrimination à l'égard d'une personne en situation de handicap. Nous soutenons un milieu de travail inclusif où les associés excellent en fonction du mérite personnel, des qualifications, de l'expérience, des capacités et des performances professionnelles.
**Éthique :** ADP a une longue et fière tradition : celle de mener ses affaires conformément aux normes d'éthique les plus élevées et en se conformant entièrement à toutes les lois qui s'appliquent. Nous nous attendons également à ce que nos employés incarnent nos valeurs en démontrant le plus haut niveau d'intégrité et en se comportant de manière à favoriser un milieu de travail honnête et respectueux. Cliquez sur pour en savoir plus sur la culture d'ADP et découvrir la gamme complète de ses valeurs.
#LI-EU1
#LI-Hybrid
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
+ Do you enjoy working with others to create solutions for our clients?
+ Are you interested in advancing your career through continuous training, development, mentorship opportunities, and defined pathways for career progression?
+ Are you looking to be yourself in a place that values fairness, inclusivity, and a sense of belonging, where different viewpoints and ideas are welcomed?
Well, this may be the role for you. Ready to make your mark?
Reporting to the Sr. Director, Specialty Services, the incumbent is responsible for business operations, direction, strategic oversight, processes/efficiency, quality standards, budget and retention targets in achieving ADP Canada's vision and goals. The Director, Specialty (Service Operations) has overall responsibility for managing our Payroll Consultants, Human Resource Technology Specialists, Payroll Partners, Employee Contact Centers along with other functions in scope of the Service Operations Department.
As a director, plans, directs and conducts overall operations and executes on fiscal year strategy plans to ensure efficient and effective delivery of optimal service to the client base. This includes managing internal/external client relations and retention.
Working cohesively with peers, partners in Service and Implementation teams, local management team, the incumbent will drive key performance indicators and YOY improvements in Service Support metrics, Net Promoter scores, Associate Engagement, Productivity, Retention, inter-departmental integration to succeed and expand across all business segments of Specialty Group Service Operations.
Learn more about diversity, equity, and inclusion at ADP on our YouTube channel: to #MakeYourMark? **Apply now!**
**What you'll do:** _Responsibilities_
+ **Learn.** Strong aptitude to learn, understand various module domains within and outside of different products offerings.
+ **Adapt.** Know the operational & service delivery model, key performance indicators and people
+ **Build.** Strong relationships with key stakeholders and internal, external partners.
+ **Energy & Dynamics.** Quick thinking, ability to switch contexts with a comprehensive understanding of multiple products, service offerings. Multitasking with focus on day-to-day key results
+ **Influence.** Influence stakeholders with key focus on data, passionate to drive meaningful changes to improve all aspects of service delivery.
+ **Focus.** Keep CLIENT Journey & Experience in the CENTER of everything.
+ **Deliver.** YOY improvements in Service Support metrics, Net Promoter scores, Associate Engagement, Productivity & Retention.
**TO SUCCEED IN THIS ROLE:** _Requirements_
+ Proven track record of developing policies and procedures that support service operations.
+ Identify opportunities to improve business processes, utilization of technology and execute to deliver business results. Eliminate waste and build efficiencies.
+ Work experience in a Software as a Service (SaaS), Consulting, or a Shared Services environment.
+ Manage Escalated clients and work with internal, external teams to resolve.
+ Governance on day-to-day operations, review metrics with managers and proactively manage trends and accountability.
+ Bachelor's Degree in Business administration or equivalent 8-10 years of demonstrated work experience in the management and leadership of a large-scale operation.
+ Ability to work well in a high demand, fast paced environment. Must possess excellent organizational and time management skills for managing multiple projects and priorities. Must possess excellent written and verbal communication skills.
_*Quebec candidates: While French is required for Quebec-based roles, use of the English language is also required due to the global nature of the business and the need to interact with ADP's headquarters and international sites._
**Bonus points for these:** _Preferred Qualifications_
+ Bilingual French and English
+ 10+ years of Service support experience
+ Master's in Business Administration
**YOU'LL LOVE WORKING HERE BECAUSE YOU CAN:**
+ **Focus on your mental health and well-being.** We take care of one another and offer support for your well-being. because healthy associates are happy ones.
+ **Join a company committed to giving back** and generating a lasting, positive impactupon the communities in which we work and live.
+ **Knowledge to help you grow.** Ongoing training and development opportunities and a tuition reimbursement program, for even the most insatiable learner.
+ **Innovate. Problem-solve.** Shape the future of work with people you like.
+ **Balance work and personal time.** Flexibility to integrate work more easily in your everyday life **.**
+ **Go Global.** With operations around the world, exciting new networking opportunities abound.
+ **Belong** by joining one of ten Business Resource Groups to connect globally with networks and allies who share common interests and experiences.
What are you waiting for? **Apply today!**
**Jobs.adp.ca**
**ADP souhaite embaucher un directeur ou une directrice, Services spécialisés (Opérations de soutien).**
+ _Aimez-vous collaborer avec d'autres pour créer des solutions pour les clients?_
+ _Souhaitez-vous faire progresser votre carrière grâce aux possibilités permanentes de formation, de perfectionnement et de mentorat, et à des voies de croissance professionnelle bien définies?_
+ _Cherchez-vous à être vous-même dans un lieu qui valorise l'équité, l'inclusion et le sentiment d'appartenance, où les différentes perspectives et idées sont les bienvenues?_
Eh bien, ce poste est peut-être pour vous. Prêt(e) à faire votre marque?
Relevant du directeur principal, Services spécialisés, le directeur ou la directrice, Services spécialisés, est responsable des activités commerciales, de l'orientation, de la supervision stratégique, des processus/de l'efficience, des normes de qualité, du budget et des cibles de fidélisation en vue d'atteindre les objectifs d'ADP Canada et de concrétiser la vision d'entreprise. Il ou elle assure les activités de gestion de nos conseillers en matière de paie, spécialistes en technologie des ressources humaines, partenaires de gestion de la paie, centres de contact pour les employés, ainsi que d'autres fonctions relevant de l'équipe Opérations des services.
Dans le cadre de ses fonctions, le directeur ou la directrice planifie, dirige et gère l'ensemble des activités, et met en œuvre le plan stratégique de l'exercice financier pour assurer un service à la clientèle efficace et optimal. Il s'agit notamment de gérer les relations avec les clients internes/externes et d'assurer leur fidélisation.
En étroite collaboration avec ses pairs et partenaires des équipes des Services et de l'Implantation et de l'équipe de gestion locale, la personne titulaire du poste définit les indicateurs de rendement clés et les paramètres nécessaires à l'amélioration des résultats d'une année à l'autre du Service de soutien, du taux net de recommandations, de l'engagement, de la productivité et de la fidélisation des associés, de même que de l'intégration interservices pour favoriser la réussite et l'expansion de tous les secteurs d'activité de l'équipe Opérations des services du groupe Services spécialisés.
**À propos d'ADP :** À titre de chef de file mondial des technologies de ressources humaines, nous tirons parti de l'intelligence artificielle et de l'apprentissage machine pour offrir de meilleurs services pour la paie, les impôts, les ressources humaines, l'administration des avantages sociaux, et plus encore! Nous croyons que ce sont nos employés qui nous permettent de nous démarquer, et c'est pourquoi nous privilégions une culture inclusive et pragmatique qui favorise les idées, l'innovation et le sentiment d'appartenance. Nous servons plus d'un million de clients dans 140 pays et comptons plus de 62 000 associés à l'échelle mondiale. Grâce au talent, à l'engagement et à l'authenticité des associés d'ADP du monde entier, nous avons été reconnus comme l'un des meilleurs employeurs par certaines des entités les plus respectées de l'industrie. Pour ne citer que quelques-unes des mentions reçues, nous avons été reconnus comme l'un des meilleurs employeurs du Grand Toronto pour 2024 par Mediacorp Canada, et comme l'un des meilleurs lieux de travail pour les innovateurs par Fast Company. Si vous souhaitez en savoir plus sur la diversité, l'équité et l'inclusion chez ADP, consultez notre chaîne YouTube : .
Vous souhaitez faire votre marque? **Postulez dès maintenant!**
**Tâches et responsabilités**
+ Solides aptitudes pour apprendre et comprendre les modules dans différents domaines concernant de près ou de loin les divers produits offerts.
+ **S'adapter.** Connaissance du modèle opérationnel et de prestation de services, des indicateurs de rendement clés et du personnel clé.
+ **Établir des liens.** Solides relations avec les principales parties prenantes et les partenaires internes et externes.
+ **Faire preuve d'énergie et de dynamisme.** Rapidité d'esprit, capacité à changer de contexte avec une compréhension globale de plusieurs produits et offres de services. Capacité à effectuer plusieurs tâches à la fois en mettant l'accent sur les résultats clés quotidiens.
+ Influence sur les parties prenantes en s'appuyant sur les données et volonté d'apporter des changements significatifs pour améliorer tous les aspects de la prestation de services.
+ **Bien orienter les efforts.** Le parcours et l'expérience CLIENT demeurent au CENTRE de tout.
+ **Réaliser.** Améliorations d'une année à l'autre des résultats relatifs aux Services de soutien et au taux net de recommandations ainsi qu'en matière d'engagement, de productivité et de fidélisation des associés.
**Qualifications requises pour ce poste :**
+ Expérience avérée dans l'élaboration de politiques et de procédures qui soutiennent les activités des services.
+ Capacité à repérer les occasions d'améliorer les processus d'entreprise et l'utilisation de la technologie et à exécuter les activités en vue d'obtenir des résultats. Élimination du gaspillage et réalisation de gains d'efficacité.
+ Expérience professionnelle dans un environnement de logiciels en tant que service (modèle SaaS), de conseils ou de services partagés.
+ Gestion des problèmes des clients transmis par recours hiérarchique et collaboration avec les équipes internes et externes pour les résoudre.
+ Gouvernance sur les activités quotidiennes, examen des mesures avec les responsables et gestion proactive des tendances et de la reddition de comptes.
+ Baccalauréat en administration des affaires ou de 8 à 10 ans d'expérience équivalente démontrée dans la gestion et la direction des opérations à grande échelle.
+ Capacité à travailler dans un environnement dynamique et exigeant; excellentes compétences en matière d'organisation et de gestion du temps pour la prise en charge de plusieurs projets et priorités; excellentes compétences en matière de communication écrite et orale.
_*Candidats du Québec : Le français est requis pour les postes basés au Québec, mais l'anglais l'est aussi, en raison de la nature mondiale de l'entreprise et de la nécessité d'interagir avec les sièges sociaux et les établissements internationaux d'ADP._
**ATOUTS :** _Compétences recherchées_ :
+ Bilinguisme (français et anglais)
+ Plus de 10 ans d'expérience dans le domaine du soutien aux services
+ Maîtrise en administration des affaires
**VOUS AIMEREZ TRAVAILLER CHEZ ADP, CAR VOUS POURREZ :**
+ **Préserver votre santé mentale et votre bien-être.** Nous prenons soin les uns des autres et soutenons votre bien-être. car des associés en forme font des associés heureux.
+ **Vous joindre à une société soucieuse de redonner aux communautés** où nous travaillons et vivons et d'y avoir un impact positif durable.
+ **Acquérir des connaissances qui favorisent la croissance.** Des possibilités de perfectionnement et de formation continue ainsi qu'un programme de remboursement des frais de scolarité pour les personnes qui ont toujours soif d'apprendre.
+ **Créer.** **Résoudre des problèmes.** Façonnez l'avenir du travail aux côtés de personnes que vous appréciez.
+ **Trouver un équilibre entre travail et vie privée.** Flexibilité permettant d'intégrer plus facilement le travail dans votre vie quotidienne.
+ **Vous ouvrir au monde.** Tirez parti d'un grand nombre d'occasions de réseautage à l'échelle mondiale.
+ **Faire partie** d'une grande équipe en vous joignant à l'un des dix groupes de ressources d'entreprise et être en contact avec des réseaux et des alliés du monde entier qui partagent nos intérêts et nos expériences.
N'attendez plus! **Postulez dès maintenant!**
**Jobs.adp.ca**
**Diversité, équité, inclusion et égalité d'accès à l'emploi :** Chez ADP, nous estimons que les inégalités nuisent à nos associés, à nos clients et aux communautés que nous desservons. Notre objectif est que nos actions aient un impact durable. Nous défendons ensemble les principes d'égalité et d'équité. ADP s'engage à appliquer un traitement équitable en matière d'emploi à toute personne, quels que soient sa race, sa couleur, ses informations génétiques, ses croyances, son origine nationale, sa religion, son sexe, son orientation sexuelle, son identité de genre ou son expression sexuelle, son statut légal en tant qu'étranger, son ascendance, son âge, son état civil ou son statut d'ancien combattant protégé et à n'exercer aucune discrimination à l'égard d'une personne en situation de handicap. Nous soutenons un milieu de travail inclusif où les associés excellent en fonction du mérite personnel, des qualifications, de l'expérience, des capacités et des performances professionnelles.
**Éthique :** ADP a une longue et fière tradition : celle de mener ses affaires conformément aux normes d'éthique les plus élevées et en se conformant entièrement à toutes les lois qui s'appliquent. Nous nous attendons également à ce que nos employés incarnent nos valeurs en démontrant le plus haut niveau d'intégrité et en se comportant de manière à favoriser un milieu de travail honnête et respectueux. Cliquez sur pour en savoir plus sur la culture d'ADP et découvrir la gamme complète de ses valeurs.
#LI-EU1
#LI-Hybrid
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.
This advertiser has chosen not to accept applicants from your region.
1
On Call Generalist & Specialty Event Services Technician - Canada
Toronto, Ontario
Pinnacle Live
Posted today
Job Viewed
Job Description
Job Description
Job Description
Event Services Technician - PTOCCompany Overview
Pinnacle Live is a premium, in-house AV partner. We elevate live event expectations for people and venues who demand better. With an expert balance of big-picture problem-solving and boots-on-the-ground execution, we deliver bespoke AV solutions for in-person, virtual, and hybrid meetings and live events. The most impressive, impactful meeting and events all have the same common denominator: dedicated, determined people working behind-the-scenes to make it happen. We’re looking for those people. Pinnacle Live is a Collaborative Crusader. We empower you to tackle tough challenges to deliver unforgettable hospitality and live event experiences.
Job SummaryThe On Call Event Services Technician is responsible for assisting with the floor operations, including setup, strike and operation of technology solutions in a hotel or hospitality environment with a focus on delivering unmatched customer service to our guests and clients.
Essential Functions- Ensure all event sets and strikes are completed according to Company SOPs.
- Greet guests/clients before event and provide clear instructions on how to operate equipment.
- Provide continued communication with client to ensure success of all events
- Follows through on all client requests
- Look for opportunities to enhance client’s event
- Maintain accurate client event information within the Company’s business systems
- Review daily invoices with client and obtain client’s signature on invoice(s)
- Comply with all Company security and safety measures and is constantly aware of the property inventory and location of equipment and ensures inventory is secure from theft and /or damage
- Ensure all inventory is in good working order and rental condition
- Ensure any lost stolen or damaged equipment is immediately reported to management.
- Ensure inventory is secure from theft and/or damage.
- Make sure all Company occupied areas are clean, organized, and up to Company standards
- Continually work toward enhancing and improving technical skills to include audio, video/data, staging and computer operation and networking.
- Comply with all Company policies and procedures
- Other duties as assigned.
- High School Graduate or equivalent
- Prior exposure to audio-visual and/or hospitality industry
- Computer proficiency (hardware, software, and networking)
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.
- Strong technical aptitude
- Good working knowledge of computer hardware and software
- Planning ability; able to plan, prioritize
- Strong interpersonal skills
- Excellent verbal and written communication skills
- Excellent organizational skills and attention to detail
- Strong team player orientation
- Commitment to best-in-class customer service for internal and external stakeholders
- Professional appearance
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Sit at a desk
- Stand or walk for long periods, including up and down stairs
- Consistently bend and stoop
- Use hands to hold, handle, or feel
- Reach with hands and arms
- Talk, hear and communicate.
- Lift up to 50 pounds occasionally
Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.
Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.
This advertiser has chosen not to accept applicants from your region.
2
Construction Management Procurement Lead, Rail & Transit, Mega Projects
Mississauga, Ontario
AECOM
Posted 9 days ago
Job Viewed
Job Description
**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
**AECOM Mississauga is seeking a Construction Management Procurement Lead to join our team.**
**About the Role**
+ We are seeking an experienced Construction/Procurement Manager, responsible for monitoring the procurement of construction, materials, equipment, and services by the contractor for adherence to contractual requirements to promote optimal value, risk allocation, and delivery outcomes.
+ The ideal candidate will bring deep construction procurement process knowledge, especially in heavy civil, rail, and transit infrastructure, and be skilled in scoping subcontractor packages, the request for quotation process, understanding construction means and methods, and leveraging local market conditions to provide input into strategic sourcing decisions.
**Responsibilities:**
+ **Procurement Strategy:** Focussing on construction methodologies and sequencing, support the development and implementation of procurement strategies by the contractor which ensures the owner's interest in terms of value for money are protected while balancing factors such as timely delivery of the project, local capabilities, market capacity, and adherence to technical requirements.
+ **Procurement Process** : monitor the contractor's procurement process including supplier prequalification, scope definition, request for quotation issuance, bid evaluation, subcontract formation, and award recommendation.
+ **Supplier Negotiation:** Review pricing, contractual terms, and delivery schedules of subcontractors proposed by the contractor to assess alignment with contractual requirements, value for money principles and project timelines.
+ **Relationship Management:** Maintaining strong relationships with the contractor, supply chain, and internal stakeholders ensuring effective communication and collaboration to meet project goals and deadlines.
+ **Contract Management:** Reviewing contracts, change orders, and submittals to assess all procurement activities for alignment with project requirements.
+ **Issue Resolution:** Ability to work cooperatively with the contractor and internal stakeholders to manage and resolve any issues related to subcontracting and suppliers to prevent project delays.
**Qualifications**
**Minimum Requirements:**
+ Bachelor's degree in Engineering, Construction Management, Supply Chain Management, Business Administration, Finance, or a related field.
+ Minimum of 8 years of experience in construction management with additional experience in procurement and supply chain management, or a related field.
**Preferred Qualifications**
+ Ideally of 15 years of experience in construction management with additional experience in procurement and supply chain management, or a related field, with ideally 3 years in a managerial or supervisory role.
+ Master's degree (e.g., MBA) is preferred but not required.
+ Professional certifications such as Professional Engineer, Certified Professional in Supply Management (CPSM), Certified Purchasing Manager (CPM), and certifications in Construction Management are highly desirable.
+ Excellent, analytical, negotiation and networking skills.
+ Demonstrated ability to balance commercial acumen with technical insight in construction procurement.
+ Conscientious, process oriented, and self-motivated
**Measure of Success**
+ Based on the ability for the individual to have a strong understanding of the design and construction of the project and ensure the project's procurement and subcontracting strategies balances cost, schedule, quality, and value for money .
+ Successful leadership of and collaboration with multidisciplinary team to achieve project milestones and deliverables.
**Additional Information**
+ Sponsorship for Canadian employment authorization is not available for this position
Offered compensation will be based on location and individual qualifications. The expected range is $110,000.00 - $80,000.00.
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of 16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J
**Business Line:** Transportation
**Business Group:** DCS
**Strategic Business Unit:** Canada
**Career Area:** Procurement & Supply Chain
**Work Location Model:** On-Site
**Legal Entity:** AECOM Canada ULC
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
**AECOM Mississauga is seeking a Construction Management Procurement Lead to join our team.**
**About the Role**
+ We are seeking an experienced Construction/Procurement Manager, responsible for monitoring the procurement of construction, materials, equipment, and services by the contractor for adherence to contractual requirements to promote optimal value, risk allocation, and delivery outcomes.
+ The ideal candidate will bring deep construction procurement process knowledge, especially in heavy civil, rail, and transit infrastructure, and be skilled in scoping subcontractor packages, the request for quotation process, understanding construction means and methods, and leveraging local market conditions to provide input into strategic sourcing decisions.
**Responsibilities:**
+ **Procurement Strategy:** Focussing on construction methodologies and sequencing, support the development and implementation of procurement strategies by the contractor which ensures the owner's interest in terms of value for money are protected while balancing factors such as timely delivery of the project, local capabilities, market capacity, and adherence to technical requirements.
+ **Procurement Process** : monitor the contractor's procurement process including supplier prequalification, scope definition, request for quotation issuance, bid evaluation, subcontract formation, and award recommendation.
+ **Supplier Negotiation:** Review pricing, contractual terms, and delivery schedules of subcontractors proposed by the contractor to assess alignment with contractual requirements, value for money principles and project timelines.
+ **Relationship Management:** Maintaining strong relationships with the contractor, supply chain, and internal stakeholders ensuring effective communication and collaboration to meet project goals and deadlines.
+ **Contract Management:** Reviewing contracts, change orders, and submittals to assess all procurement activities for alignment with project requirements.
+ **Issue Resolution:** Ability to work cooperatively with the contractor and internal stakeholders to manage and resolve any issues related to subcontracting and suppliers to prevent project delays.
**Qualifications**
**Minimum Requirements:**
+ Bachelor's degree in Engineering, Construction Management, Supply Chain Management, Business Administration, Finance, or a related field.
+ Minimum of 8 years of experience in construction management with additional experience in procurement and supply chain management, or a related field.
**Preferred Qualifications**
+ Ideally of 15 years of experience in construction management with additional experience in procurement and supply chain management, or a related field, with ideally 3 years in a managerial or supervisory role.
+ Master's degree (e.g., MBA) is preferred but not required.
+ Professional certifications such as Professional Engineer, Certified Professional in Supply Management (CPSM), Certified Purchasing Manager (CPM), and certifications in Construction Management are highly desirable.
+ Excellent, analytical, negotiation and networking skills.
+ Demonstrated ability to balance commercial acumen with technical insight in construction procurement.
+ Conscientious, process oriented, and self-motivated
**Measure of Success**
+ Based on the ability for the individual to have a strong understanding of the design and construction of the project and ensure the project's procurement and subcontracting strategies balances cost, schedule, quality, and value for money .
+ Successful leadership of and collaboration with multidisciplinary team to achieve project milestones and deliverables.
**Additional Information**
+ Sponsorship for Canadian employment authorization is not available for this position
Offered compensation will be based on location and individual qualifications. The expected range is $110,000.00 - $80,000.00.
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of 16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J
**Business Line:** Transportation
**Business Group:** DCS
**Strategic Business Unit:** Canada
**Career Area:** Procurement & Supply Chain
**Work Location Model:** On-Site
**Legal Entity:** AECOM Canada ULC
This advertiser has chosen not to accept applicants from your region.
3
Building Services Technician
Franklin, Quebec
Vergers Leahy Inc.
Posted 2 days ago
Job Viewed
Job Description
Transform your career with us!
A leader in agri-food processing, our company specializes in the production of apple and fruit purées. Located in the Haut-Saint-Laurent RCM, we rely on a team of more than 350 dedicated people who truly make a difference.
Why choose us?
With us, employees are at the heart of everything. We offer them a wide range of benefits:
Group insurance
Simplified Pension Plan (SPP)
Sick leave
Free products
On-site daycare
We’re hiring!
We’re looking for motivated people.
Do you want to work in a dynamic, people-focused, and stimulating environment?
Apply now!
ResponsibilitiesCompliance with Standards and Regulations
- Always know and comply with food quality and sanitation standards, occupational health and safety regulations, and company policies
- Ensure that all infrastructures comply with current food safety regulations (HACCP, SQF)
Inspection, Maintenance, and Infrastructure Safety
- Perform daily rounds for inspection, monitoring, operation, and cleaning of building systems
- Carry out preventive and corrective maintenance work to ensure infrastructure is in good condition and fully functional
- Ensure cleanliness and safety of equipment and mechanical rooms
- Write inspection and maintenance reports, documenting interventions and recommendations
- Record all interventions and work in the maintenance management system
Infrastructure Improvement
- Propose and implement infrastructure improvements to increase energy efficiency and reduce operational costs
- Collaborate with internal teams to plan and execute infrastructure improvement projects
Collaboration with Maintenance
- Work closely with the maintenance team to support and optimize the maintenance plan
- Participate in planning and follow-up meetings for maintenance activities
- Submit intervention or emergency requests to maintenance to resolve equipment issues related to building systems
Management of Specific Equipment
- Quickly communicate any equipment issues or non-compliance to the manager of refrigerated and controlled atmosphere warehouses
Replacement Responsibilities
- Serve as a backup for the wastewater technician position
- Participate in a weekend rotation every other week for all responsibilities of the role
NOTE: This job description is not exhaustive. The employee may be required to perform other related tasks as requested by their supervisor to meet organizational needs.
Required Skills- Strong analytical and initiative skills to anticipate maintenance needs before problems arise
- Ability to manage unexpected situations, urgent breakdowns, or tight deadlines while maintaining high performance
- Ability to collaborate effectively with technical team members and work in synergy with other departments
- Comfortable with automated control systems (HMI, parameter management, remote monitoring)
- Skills in optimizing energy consumption of facilities to reduce operational costs
- Motivation to learn and regularly train on new technologies, regulatory changes, and industry best practices
This advertiser has chosen not to accept applicants from your region.
4
Building Services Technician
Quebec, Quebec
Vergers Leahy Inc.
Posted 2 days ago
Job Viewed
Job Description
Transform your career with us!
A leader i n agri- f o od p rocess i ng , ou r compa ny spe cializ es i n the production of ap pl e an d fruit p urée s. Loc ated in the Haut-Saint-Laurent RCM, we rely on a t eam of mor e than 350 d edicat ed peopl e wh o tr uly mak e a diffe rence.
Why choose us?
Wit h us, employee s are at th e h eart of every thi ng. W e offer them a wide ra nge of be nefit s :
Group insurance
Simplified Pension Plan (SPP)
Sick leave
Free products
On-site daycare
We’re hiring!
W e’ r e lo oki ng for motivated peopl e .
Do you want to work in a dynamic, people-focused, and stimulating environment?
Apply now!
Responsibilities
Compliance with Standards and Regulations
Always know and comply with food quality and sanitation standards, occupational health and safety regulations, and company policies
Ensure that all infrastructures comply with current food safety regulations (HACCP, SQF)
Inspection, Maintenance, and Infrastructure Safety
Perform daily rounds for inspection, monitoring, operation, and cleaning of building systems
Carry out preventive and corrective maintenance work to ensure infrastructure is in good condition and fully functional
Ensure cleanliness and safety of equipment and mechanical rooms
Write inspection and maintenance reports, documenting interventions and recommendations
Record all interventions and work in the maintenance management system
Infrastructure Improvement
Propose and implement infrastructure improvements to increase energy efficiency and reduce operational costs
Collaborate with internal teams to plan and execute infrastructure improvement projects
Collaboration with Maintenance
Work closely with the maintenance team to support and optimize the maintenance plan
Participate in planning and follow-up meetings for maintenance activities
Submit intervention or emergency requests to maintenance to resolve equipment issues related to building systems
Management of Specific Equipment
Quickly communicate any equipment issues or non-compliance to the manager of refrigerated and controlled atmosphere warehouses
Replacement Responsibilities
Serve as a backup for the wastewater technician position
Participate in a weekend rotation every other week for all responsibilities of the role
NOTE: This job description is not exhaustive. The employee may be required to perform other related tasks as requested by their supervisor to meet organizational needs.
Required Skills
Strong analytical and initiative skills to anticipate maintenance needs before problems arise
Ability to manage unexpected situations, urgent breakdowns, or tight deadlines while maintaining high performance
Ability to collaborate effectively with technical team members and work in synergy with other departments
Comfortable with automated control systems (HMI, parameter management, remote monitoring)
Skills in optimizing energy consumption of facilities to reduce operational costs
Motivation to learn and regularly train on new technologies, regulatory changes, and industry best practices
This advertiser has chosen not to accept applicants from your region.
5
Building Services Rep (Building Caretaker)
Victoria, British Columbia
Greater Victoria Housing Society
Posted today
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Job Description
Job Description
Salary: $27.47/hr (2025 Rate)
Quick Overview: Our Building Services Rep team keeps our buildings clean, hazard free, and operational. They ready empty suites for new renters and liaise with our tenants to resolve minor issues with their units. This position includes cleaning, light maintenance, and administrative tasks.
Who We Are
Greater Victoria Housing Society (GVHS) is an award-winning registered charity and not for profit organization dedicated to providing high quality, secure and affordable rental housing for low to moderate income households. Known for excellent service, we contribute to healthy, thriving and livable communities.GVHS is a housing provider for those who are able to live independently.
GVHS is an equal opportunity employer committed to an inclusive, equitable and accessible environment for all. All qualified applicants will receive consideration for employment without regard to race, national origin, age, religion, disability, sexual orientation, gender identity or expression or any other basis protected by law. GVHS is a living wage employer.
GVHS acknowledges that it organizes and works on the traditional territories of the Lekwungen peoples, and that the lands historical relationships with the Songhees, Esquimalt and WSNE peoples have existed since time immemorial.
What We Offer
GVHS offers a comprehensive benefits package including competitive wages, 3 weeks vacation to start, generous sick and family responsibility leave, employer matched RRSP, extended health and dental insurance and an Employee Assistance Program.
What You Will Do
Reporting directly to the Manager of Daily Operations, the Building Services Representativecreates a well-kept and safe residential environment by cleaning and maintaining in good working order the physical assets ofeach building managed by theSociety.
What You Bring
- The ability to establish and maintain good working relationships with maintenance staff, office staff, contractors and tenants.
- The ability to respond toissues with diplomacy and tact while communicating in a clear and concise manner.
- Ability to de-escalate situations to communicate respectfully and problem-solve with tenants.
- Knowledge of the Residential Tenancy Act and privacy and protection legislation.
- The ability to set priorities and handlea number ofdifferent issues at one time while maintaining safety and efficiency.
- The ability to keep accurate recordsand complete standardized forms in writing and on a computer.
- Knowledge ofelectrical, elevator, boiler, fire panel, mechanical systems, emergency back-up generator, irrigationsprinkler and timer systems.
- Physical ability to independently lift up to fifty (50) pounds required.
Your Working Conditions
- Work is carried out in all buildings owned by Greater Victoria Housing Society.
- Physically demanding work environment; 80% physical work, 20% administrative work.
- Frequent lifting and moving of equipment, furniture, and appliances.
- Interaction with tenants, some demanding resolution to maintenance problems or problems with other tenants.
- Potential exposure to needle and drug paraphernalia, natural death of residents and health hazards (personal protective equipment provided).
- Union membership: CUPE Local 1978.
- Successful completion of a Criminal Record Check.
- Provision of own vehicle required.
- Hours of Work as provided in the Collective Agreement.
- Field Dress Code.
Compensation: $27.47/hr (35 hour work week)
This is a union position with CUPE1978: -content/uploads/2019/09/Collective_Agreement_CUPE_Local_1978_GVHS_2019_2023_2019_07_12.pdf
For a complete job description pleasevisit
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Electrical Technologist (Building Services)
Vancouver, British Columbia
SSA Recruitment
Posted today
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Job Description
Job Description
About The Company
They are a leading construction-focused engineering firm based in Greater Vancouver, specializing in delivering high-quality mechanical, electrical, and plumbing (MEP) solutions for commercial, institutional, and industrial projects.
Core Responsibilities
- Assist in the design and drafting of electrical power, lighting, life safety, and communications systems for building projects.
- Develop construction drawings, single-line diagrams, and panel schedules using AutoCAD and Revit.
- Conduct site reviews, surveys, and field coordination as needed.
- Support project engineers with load calculations, code compliance checks, and product selection.
- Coordinate with internal MEP teams and external consultants/contractors to resolve design issues.
- Participate in project documentation, permit applications, and quality control processes.
- Diploma in Electrical or Engineering Technology from an accredited institution.
- 2+ years of experience in building electrical systems design or construction.
- Proficiency in AutoCAD, Revit MEP, and Microsoft Office.
- Strong understanding of CEC, BC Building Code, and applicable energy codes.
- Detail-oriented, self-motivated, and capable of managing tasks independently.
- Effective communicator with a team-first mindset.
- Ability to read and interpret engineering drawings and specifications.
- CET or AScT designation (or eligibility) is an asset.
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Plan Reviewer - 2 (Building Services)
V2X British Columbia, British Columbia
destinationone Consulting
Posted 15 days ago
Job Viewed
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destinationone has partnered with the City of Maple Ridge to hire for this Plan Reviewer 2 role.
Position Type: Full timeDepartment: Building ServicesCompensation: $41.63- $49.08 per hourPOSITION OVERVIEW: Embark on a dynamic role that blends technical expertise with administrative acumen as a Building Official - Plan Reviewer 2 at the City of Maple Ridge. In this position, you will engage in the meticulous review of plans and specifications accompanying applications for buildings regulated under Part 9 of the BC Building Code and applicable bylaws, acts, standards, and regulations. The focal point of your responsibilities will be on small multi-residential, commercial, and industrial buildings, as well as signs and other small accessory structures.As a key member of our team, you will provide invaluable technical information and assistance to diverse stakeholders, including property owners, contractors, engineers, architects, and fellow municipal staff, addressing matters related to the application process. Your role extends beyond mere review; you will actively engage in discussions with applicants, addressing proposed projects and non-conformance issues, offering clarity on problem areas, and playing a pivotal role in finding innovative solutions to areas of non-compliance.Your proficiency will shine as you interpret and explain building codes, bylaws, and regulations, consistently providing insights and making well-considered recommendations for revisions. Additionally, your adept coordination skills will be showcased in efficiently managing the processing of building permit applications through various City departments.Within this role, you will handle considerable independent judgment in the technical aspects of your work, holding delegated responsibilities that empower you to resolve day-to-day operational matters. Join us in shaping the built environment of Maple Ridge, where your skills contribute to the safety, compliance, and progress of our community.RequirementsEDUCATION AND EXPERIENCE
Completion of Grade 12, supplemented by a Certificate in Building Technology from an Institute of Technology, graduation.Diploma in Building Technology preferred, plus sound related experience in the building construction industry, design industry, or municipal field, preferably as a Plan Reviewer, or an equivalent combination of training and experience.KNOWLEDGE, SKILLS, AND ABILITIES Considerable knowledge of the applicable sections of the BC Building Code (BCBC), applicable bylaws, acts, codes, standards and regulations and departmental policies and procedures.Sound knowledge of building construction methods, materials and techniques.Ability to interpret and apply the BCBC, bylaws, and regulations and to effectively explain to a variety of internal and external customers.Ability to read plans and drawings, to interpret and apply the BCBC and City regulations and bylaws and to suggest corrections and changes where required.Ability to coordinate the processing of applications through relevant City departments to ensure the timely completion of same and to liaise with said departments to facilitate same.Ability to deal effectively with owners, contractors, tradespeople, engineers, architects, and others and to use sound judgement in impartially, tactfully, and firmly enforcing bylaws, standards and regulations.Ability to liaise with City inspection staff and contractors during building construction regarding Code interpretations, substitutability, and equivalency of building materials.Ability to process revisions to approved plans.Ability to assist inspection staff on project sites as required.Ability to prepare reports, records and correspondence related to the work in accordance with City record management protocol.Ability to work with data management systems and related computer programs.Ability to perform work at a Plan Reviewer 1 and 2 level.LICENCES AND CERTIFICATES BOABC Level 2 QualificationRegistration as a Building Official with the BOABC.Valid Class 5 driver’s license valid in the Province of British ColumbiaEQUITY STATEMENT At the City of Maple Ridge, we are dedicated to cultivating an inclusive culture that actively values and embraces diversity. We strive to attract and retain a talented, diverse workforce that is broadly reflective of the community we proudly serve. Accommodations are available on request for candidates taking part in all aspects of the selection process by contactingWHAT THE CITY OF MAPLE RIDGE OFFERS YOU
The City of Maple Ridge is a great place to work with competitive compensation packages that include the Municipal Pension Plan, a strong employee wellness program and the opportunity for professional career growth and professional development. If you want to help shape a growing community in a municipality that strives for service excellence, then this is the position for you.About destinationone Consulting destinationone Consulting is a North America–based strategic recruitment, executive search, and HR advisory firm serving purpose-led organizations across high-impact industries. Our sector expertise spans CleanTech, Education and EdTech, Health and Med Tech, Healthcare and Wellness, Government (Municipal, State, and Federal), Non Profit, Sustainability and other public sector domains.How to Apply If this opportunity aligns with your skills and career goals, please apply with an updated resume in MS Word format. While we may not be able to contact everyone, we will connect with candidates whose profiles match the requirements of the role.Rest assured, your profile will remain in our network, and we’ll reach out when a suitable opportunity arises.
To learn more about us and stay updated on opportunities, follow destinationone Consulting on LinkedIn.
Thank you for considering destinationone Consulting—we’re excited to support you in your career journey.
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