3 Medical Assistants jobs in Peterborough

We are seeking an Integrated Medical Experience Lead to transform digital medical engagement, focusing on improving clinical trial recruitment. This role involves leading digital strategies to connect with HCPs and enhance patient outcomes.

This position is fully embedded in a pharmaceutical company.

The Lead will collaborate across various teams to create seamless digital experiences to support clinical trial recruitment. A key part of the job is to ensure timely, personalized medical information and education are delivered through digital channels to help HCPs make informed decisions, about clinical trials.

Key Responsibilities:

• Develop Digital Strategies for Clinical Trial Recruitment: Lead the planning and execution of digital medical engagement projects specifically for clinical trial recruitment. This includes understanding target audiences, identifying barriers to participation, and creating omnichannel communication plans.
• Create Engaging Content: Work with medical information teams to develop compelling, compliant scientific content tailored for digital distribution to support clinical trial awareness.
• Manage Digital Channels: Oversee the development and execution of digital communication channels, ensuring they integrate effectively with other medical channels like field teams and congresses, to deliver information about clinical trials.
• Analyze Data and Drive Improvement: Define and report on digital medical metrics related to clinical trial recruitment, using insights to continuously improve the customer experience and standardize processes across therapeutic areas.
• Foster Innovation: Identify and implement new digital medical engagement innovations from within and outside the pharmaceutical industry to benefit the pharmaceutical company's customers and teams in the context of clinical trials.
• Ensure Compliance: Uphold high standards of compliance, ethics, and safety in all digital medical communications, putting patients at the center of all actions.

Qualifications:

• Minimum 10 years of experience in healthcare communications, digital marketing, and healthcare.
• Advanced Degree (Master's or higher) in a technology-related field, MBA, Pharm D, PhD, or MD.
• Experience in Clinical Trial Recruitment directing omnichannel programs.
• Experience in Medical Affairs, CRO or similar healthcare functions is preferred.
• Strong preference for experience in the Pharmaceutical / Biotech industry.
• Strong preference to US clinical trial recruitment experience.
• Proven experience leading large cross-functional teams to achieve strategic objectives.
• Experience in multiple therapeutic areas, with Oncology preferred.

Job Description

Reporting to the Divisional Sales Director, the Clinical Support Assistant (CSA) will act as a key point of contact for clients in our clinics from a product knowledge, troubleshooting, and maintenance perspective. This is a permanent full-time role based at our Lindsay, ON and Bridgenorth Peterborough, ON HearCANADA clinics . Some local travel will be expected and as such, access to a vehicle and a valid driver's license are required.

What you'll do:

• Assist in troubleshooting client product issues
• Provide support in Audiology screenings and support clients in Shoebox Hearing Screenings
• Demonstrate product features and benefits to clients
• Assist customers in basic product maintenance and care including performing clean and checks on hearing aids
• Discuss communicative strategies with customers
• Manage documentation pertaining to customer purchases and insurance claims that may include, assisting the customer with third party claims and processes, and providing follow up
• Recognize and capitalize on sales opportunities through various mediums (walk-ins, customer referrals, telephone inquiries, retention practices, etc.)
• Conduct effective telephone follow up for new fittings (48 hours follow up calls), recalls and outbound calls
• Schedule client appointments and maintain a strong calendar
• Conduct telephone follow ups for missed, late, or outstanding appointments
• Maintain basic knowledge of hearing aid technology and be able to perform cleaning functions and in-office minor repairs depending upon requirements
• Maintain knowledge of assistive listening devices and ability to demonstrate/orient client to use hearing devices and accessories
• Identify and participate in community events and organizations to promote HearCANADA (community-based marketing, CBM)
• Act as a liaison with physicians’ offices and other referral sources to maximize opportunities
• Act as an ambassador for HearCANADA through partnerships with offsite engagements with other healthcare settings including retirement homes.
• Other duties as assigned to support the needs of the business.

What we're looking for:

• Completion of secondary school or equivalency; post-secondary education in a related field such as Communicative Disorders Assistant, Personal Support Worker, Medical Office, Health Sciences, etc. would be a definite asset
• A minimum of 1 year of experience working in a hearing clinic or similar capacity where hearing aid care and maintenance was a fundamental aspect of the role.
• 3+ years of experience in a customer or client service capacity with a passion for delivering exceptional client care
• Experience in a fast-paced environment with competing priorities.
• Experience using MS Office Suite
• Familiarity with hearing tools and software is strongly preferred
• Access to a vehicle and a valid driver’s license is required
• Willingness to participate in local travel for events and community engagements is required
• Comfortability in working with hearing aids and performing maintenance, PPE (personal protective equipment)
• Empathy and the ability to relate to diverse client groups is required
• Technical acumen and an interest in learning new tools, devices, and software
• A passion for engaging with clients and training them on proper use and adoption of hearing devices

What we offer:

• Competitive compensation package including an attractive hourly wage ($27.00 - $29.50 / hour based on experience) + a bonus program
• Benefits commencing on day one of hire
• RRSP matching
• Generous time off policies
• Annual education expense account + learning and development opportunities
• Expense program for ease of travel and work-related expenses

HearCANADA is committed to fair and accessible employment practices, and we welcome and encourage applications from candidates with disabilities. Accommodations are available on request for candidates taking place in all aspects of the selection process.