22 Patient Treatment jobs in Canada

Patient Support Specialist

New
Victoria, British Columbia Cloud DX, Inc.

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Company Description

At Cloud DX, our mission is simple: We make healthcare better for everyone. As a leader in digital health, we deliver award-winning virtual care and remote patient monitoring solutions that empower patients to manage their conditions from the comfort of their home.

Our innovative technology improves outcomes for patients with chronic conditions, reduces costs for healthcare providers, and transforms care delivery across North America. Since 2014, we’ve been driving innovation and making a meaningful difference in the communities we serve.

Job Description

Cloud DX is growing, and we’re looking for a Patient Support Specialist to join our team! 

This part-time role offers flexibility, making it ideal for someone who can adapt to varying schedules. As a key point of contact for patients using our remote monitoring solutions, you’ll provide frontline support, assist with inquiries, and ensure patients can successfully complete their daily monitoring tasks. You’ll also identify and escalate technical issues as needed. 

If you have experience in a support or teaching role and thrive in phone-based communication, we’d love to connect! 

What You'll Do 

  • Deliver exceptional customer service to enhance the experience for customers, clinicians, and patients. 
  • Respond to customer inquiries via phone, live chat, and email, triaging requests and escalating as needed. 
  • Ensure records and correspondence are recorded correctly in the customer relationship management system (CRM) when completing compliance calls.   
  • Conduct follow-ups and scheduled callbacks to ensure timely resolution of issues. 
  • Monitor and assign internal support tickets, evaluate requests to determine appropriate next steps, and escalate high-priority issues to ensure timely resolution. 
  • Stay current with system information, changes, and updates.   
  • Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software.   
  • Deliver exceptional customer service to enhance the experience for customers, clinicians, and patients. 
  • Respond to customer inquiries via phone, live chat, and email, triaging requests and escalating as needed. 
  • Ensure records and correspondence are recorded correctly in the customer relationship management system (CRM) when completing compliance calls.   
  • Conduct follow-ups and scheduled callbacks to ensure timely resolution of issues. 
  • Monitor and assign internal support tickets, evaluate requests to determine appropriate next steps, and escalate high-priority issues to ensure timely resolution. 
  • Stay current with system information, changes, and updates.   
  • Guide Clinician Clients and Prospects on the proper use of Cloud DX equipment and software. 

Qualifications

 Who You Are

  • Team player:  You are approachable, enjoy seeing others succeed, and love to jump in and support when needed.   
  • Comfortable on the phone:  You have strong communication skills, excellent telephone etiquette, and can quickly assess and respond to a variety of inquiries. 
  • Detail Oriented:  You notice the little things that make a big difference. In fact, if you’ve read this far, please include the word “Precision” in your application for bonus points. 
  • You’re Flexible!   This is an hourly position, and while we strive to maintain consistent scheduling, flexibility is required.  
  • Great at multitasking.  You’re experienced in handling a high volume of requests while staying organized and efficient. 
  • A natural problem solver.  You take the initiative to find answers, conduct quick research when needed, and know when it’s time to escalate an issue.  
  • Passionate about helping others.  You genuinely care about helping others, listening attentively to connect patients/clients with the support they need. 

Additional Information

When applying to this position please include in your resume or cover letter:  

  • Your availability (specific days + hours you can work) 

This advertiser has chosen not to accept applicants from your region.

Senior Manager Patient Support Services

North York, Ontario Compass Group

Posted 4 days ago

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Job Description

# Job Summary

Now, if you were to come on board as an **Environmental Services Manager,** we’d ask you to do the following for us:

- Develop and execute Compass One Enviornmental Service Management program
- Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the staff, including keeping the manager involved as needed.
- Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping and laundry staff.
- Review job routines, programs and systems for housekeeping and laundry to ensure continuous quality improvement.
- Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits.
- Ensure all Compass One staff is appropriately trained in and follow infection control programs.
- Recruit, hire, performance manage and discipline all housekeeping and laundry staff.
- Attend client meetings as applicable to the areas in housekeeping and laundry.
- Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
- Active participation in the Health and Safety Committee for the facility.
- Interact with suppliers and vendors as it relates to housekeeping and laundry services.
- Participate in the budgeting process and the ongoing financial management of the housekeeping and laundry departments.
- Ensure all Compass HR programs are in place and complete for housekeeping and laundry staff, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
- Complete accident investigation forms and recommend ERTW programs for housekeeping and laundry staff.
- Recommend equipment and supplies needed for housekeeping and laundry operations.
- Conduct hands-on daily maintenance (physical building maintenance required for this role-including floor care/cleaning and some snow blowing during winter).
- Participate in the completion of the Balanced Scorecard for the unit.
- Meet and check-in with the client on a regular basis and attend meetings as requested.
- Take the lead and coordinate schedules for special environmental projects.

Think you have what it takes to be an **Environmental Services Manager?** We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

- Post-secondary education an asset.
- Three years of management experience in healthcare, facilities, environmental services or related.
- Excellent communication skills, both verbal and written.
- Proficient computer skills, specifically with Windows.
This advertiser has chosen not to accept applicants from your region.

Senior Manager Patient Support Services

North York, Ontario Compass Group

Posted 4 days ago

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Job Description

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.

**Job Summary**
---

Now, if you were to come on board as an **Environmental Services Manager,** we’d ask you to do the following for us:

* Develop and execute Compass One Enviornmental Service Management program
* Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the staff, including keeping the manager involved as needed.
* Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping and laundry staff.
* Review job routines, programs and systems for housekeeping and laundry to ensure continuous quality improvement.
* Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits.
* Ensure all Compass One staff is appropriately trained in and follow infection control programs.
* Recruit, hire, performance manage and discipline all housekeeping and laundry staff.
* Attend client meetings as applicable to the areas in housekeeping and laundry.
* Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
* Active participation in the Health and Safety Committee for the facility.
* Interact with suppliers and vendors as it relates to housekeeping and laundry services.
* Participate in the budgeting process and the ongoing financial management of the housekeeping and laundry departments.
* Ensure all Compass HR programs are in place and complete for housekeeping and laundry staff, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
* Complete accident investigation forms and recommend ERTW programs for housekeeping and laundry staff.
* Recommend equipment and supplies needed for housekeeping and laundry operations.
* Conduct hands-on daily maintenance (physical building maintenance required for this role-including floor care/cleaning and some snow blowing during winter).
* Participate in the completion of the Balanced Scorecard for the unit.
* Meet and check-in with the client on a regular basis and attend meetings as requested.
* Take the lead and coordinate schedules for special environmental projects.

Think you have what it takes to be an **Environmental Services Manager?** We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

* Post-secondary education an asset.
* Three years of management experience in healthcare, facilities, environmental services or related.
* Excellent communication skills, both verbal and written.
* Proficient computer skills, specifically with Windows.

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact for further information.
This advertiser has chosen not to accept applicants from your region.

Senior Manager Patient Support Services

North York, Ontario Compass Group

Posted 4 days ago

Job Viewed

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Job Description

# Job Summary

Now, if you were to come on board as an **Environmental Services Manager,** we’d ask you to do the following for us:

- Develop and execute Compass One Enviornmental Service Management program
- Conduct weekly quality assurance audits in housekeeping and laundry and follow-up with the staff, including keeping the manager involved as needed.
- Implement and conduct training sessions and coordinate an annual training calendar at site for all housekeeping and laundry staff.
- Review job routines, programs and systems for housekeeping and laundry to ensure continuous quality improvement.
- Ensure the Compass Health and Safety program is in place, including trained first aiders, an active OH& S committee, H&S training and audits.
- Ensure all Compass One staff is appropriately trained in and follow infection control programs.
- Recruit, hire, performance manage and discipline all housekeeping and laundry staff.
- Attend client meetings as applicable to the areas in housekeeping and laundry.
- Complete a monthly summary of the completed Compass Quality Assurance Program and submit to the District Manager, Regional Director, Unit Manager and client.
- Active participation in the Health and Safety Committee for the facility.
- Interact with suppliers and vendors as it relates to housekeeping and laundry services.
- Participate in the budgeting process and the ongoing financial management of the housekeeping and laundry departments.
- Ensure all Compass HR programs are in place and complete for housekeeping and laundry staff, including CHAT, Be-A-Star, HERO, Weekly Safety Minders, etc.
- Complete accident investigation forms and recommend ERTW programs for housekeeping and laundry staff.
- Recommend equipment and supplies needed for housekeeping and laundry operations.
- Conduct hands-on daily maintenance (physical building maintenance required for this role-including floor care/cleaning and some snow blowing during winter).
- Participate in the completion of the Balanced Scorecard for the unit.
- Meet and check-in with the client on a regular basis and attend meetings as requested.
- Take the lead and coordinate schedules for special environmental projects.

Think you have what it takes to be an **Environmental Services Manager?** We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

- Post-secondary education an asset.
- Three years of management experience in healthcare, facilities, environmental services or related.
- Excellent communication skills, both verbal and written.
- Proficient computer skills, specifically with Windows.
This advertiser has chosen not to accept applicants from your region.

Director of Clinical Care (RN)

New
Courtenay, British Columbia Golden Life Management

Posted today

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It's an amazing time to join Golden Life as we continue to expand our seniors housing, care, and services within western Canada. 
 
We’re looking for a regular, full-time Director of Clinical Care to lead our Village Nursing Care team at Ocean Front Village in Courtenay, BC .

If you're a qualified Registered Nurse (RN)  that brings previous leadership experience and a passion for providing high quality care and support for seniors, then we’d like to hear from you! 
 
The successful candidate:

  • Oversees nursing team based on clearly defined lines of authority and communication.
  • Is accountable for all aspects of resident care and quality improvement activities.
  • Has a passion for helping seniors live their best life.
  • Supports the team in preparing and implementing comprehensive care plans, tailored to the residents’ short and long term requirements.
  • Ensures care is aligned with legislative requirements, governing bodies (CCALA, BCCNP) and GLM mission and philosophy.
  • Ensure RAI MDS program implementation, including outcome evaluation and monitoring of performance metrics.
  • Oversees tracking as required by IH and GLM.
  • Liaises with educational institutions & placement of practicum students.
  • Establishes working relationships with all stakeholders.
  • Manages family and client concerns as per Positive Solutions process.
  • Works with the Community Manager in hiring, performance management and evaluation.
  • Co-facilitates departmental meetings.
  • Coordinates and monitors operational activities within the department.
  • Manages and monitors all nursing envelope expenditures, explains monthly variances, and works with the Community Manager to identity corrective actions.
  • Participates in strategic planning and accreditation activities.
  • Ensures that all required committees are functioning within their terms of reference and areas of responsibility.
  • Works with the Quality & Clinical Practice Consultant in identifying and addressing learning needs, including P&P review.
  • Works on call as needed (telephone consultation).
  • Holds a Bachelor's of Science degree in Nursing (BSN) or Bachelor's of Science degree in Psychiatric Nursing (BSPN) or related health discipline (Masters degree preferred).
  • Current registration with the BCCNM.
  • Has a minimum of five (5) years management experience involving the supervision of a multidisciplinary team of staff, budgetary responsibilities and quality management process.
  • Brings previous experience with long-term care.
  • Can effectively multi-task, manage time effectively and prioritize work.
  • Has a strong ability to plan, direct, evaluate and control the delivery of multi-faceted care services within a social model framework.
  • Possesses excellent interpersonal and conflict resolution skills; enjoys teamwork. 
  • Possesses a Clear Vulnerable Sector Criminal Record Check.
  • Can provide a negative TB Screening test, and complete Immunization Records as outlined in the BC Centre for Disease Control for Health Care workers
Our culture attracts proactive self-starters who exhibit good judgment, innovation, selflessness, courage, impact, candid communication, inclusion, integrity, passion, and curiosity. If this resonates, maybe you’re the right person to join the Golden Life team.
 
What we offer you

Compensation:  $99,465.60 - $117,374.40 per annum, depending on experience and qualifications.

At Golden Life Management Corporation, we are purpose-led. Our Philosophy is focused entirely upon providing the best possible quality of care to our residents and those we serve. We recognize that engaged employees are necessary to achieve our purpose and our Philosophy.
 
As a Golden Life Management Team member, you can expect to be treated with dignity and respect, to be challenged with your work, and to have the autonomy necessary to excel. We offer competitive rates and a comprehensive benefits package, which includes a voluntary registered retirement plan with company contributions, for eligible employees. 
 
If you would like to join our team, please apply today!

Golden Life Management is committed to recruiting a diverse workforce. Accommodations are available upon request during the selection process.

We thank all applicants for their interest. Only those applicants selected for an interview will be contacted.

This advertiser has chosen not to accept applicants from your region.

Director of Clinical Care (RN)

New
Cranbrook, British Columbia Golden Life Management

Posted today

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Job Description

It's an amazing time to join Golden Life as we continue to expand our seniors housing, care, and services within western Canada. 
 
We’re looking for a permanent, full-time Director of Clinical Care to lead our Village Nursing Care team at Kootenay Street Village in Cranbrook, BC .

If you're a qualified Registered Nurse (RN)  that brings previous leadership experience and a passion for providing high quality care and support for seniors, then we’d like to hear from you!  We also welcome Licensed Practical Nurses (LPNs) who bring relevant experience, as you will be considered for this role based on your expertise and background.
 
The successful candidate:

  • Oversees nursing team based on clearly defined lines of authority and communication.
  • Is accountable for all aspects of resident care and quality improvement activities.
  • Has a passion for helping seniors live their best life.
  • Supports the team in preparing and implementing comprehensive care plans, tailored to the residents’ short and long term requirements.
  • Ensures care is aligned with legislative requirements, governing bodies (CCALA, BCCNP) and GLM mission and philosophy.
  • Ensure RAI MDS program implementation, including outcome evaluation and monitoring of performance metrics.
  • Oversees tracking as required by IH and GLM.
  • Liaises with educational institutions & placement of practicum students.
  • Establishes working relationships with all stakeholders.
  • Manages family and client concerns as per Positive Solutions process.
  • Works with the Community Manager in hiring, performance management and evaluation.
  • Co-facilitates departmental meetings.
  • Coordinates and monitors operational activities within the department.
  • Manages and monitors all nursing envelope expenditures, explains monthly variances, and works with the Community Manager to identity corrective actions.
  • Participates in strategic planning and accreditation activities.
  • Ensures that all required committees are functioning within their terms of reference and areas of responsibility.
  • Works with the Quality & Clinical Practice Consultant in identifying and addressing learning needs, including P&P review.
  • Works on call as needed (telephone consultation).
  • Holds a Bachelor's of Science degree in Nursing (BSN) or Bachelor's of Science degree in Psychiatric Nursing (BSPN) or related health discipline (Masters degree preferred).
  • Current registration with the BCCNM.
  • Has a minimum of five (5) years management experience involving the supervision of a multidisciplinary team of staff, budgetary responsibilities and quality management process.
  • Brings previous experience with long-term care.
  • Can effectively multi-task, manage time effectively and prioritize work.
  • Has a strong ability to plan, direct, evaluate and control the delivery of multi-faceted care services within a social model framework.
  • Possesses excellent interpersonal and conflict resolution skills; enjoys teamwork. 
  • Possesses a Clear Vulnerable Sector Criminal Record Check.
  • Can provide a negative TB Screening test, and complete Immunization Records as outlined in the BC Centre for Disease Control for Health Care workers
Our culture attracts proactive self-starters who exhibit good judgment, innovation, selflessness, courage, impact, candid communication, inclusion, integrity, passion, and curiosity. If this resonates, maybe you’re the right person to join the Golden Life team.
 
What we offer you

Compensation:  $89,440 - $117,374 per annum, depending on experience and qualifications.

At Golden Life Management Corporation, we are purpose-led. Our Philosophy is focused entirely upon providing the best possible quality of care to our residents and those we serve. We recognize that engaged employees are necessary to achieve our purpose and our Philosophy.
 
As a Golden Life Management Team member, you can expect to be treated with dignity and respect, to be challenged with your work, and to have the autonomy necessary to excel. We offer competitive rates and a comprehensive benefits package, which includes a voluntary registered retirement plan with company contributions, for eligible employees. 
 
If you would like to join our team, please apply today!

Golden Life Management is committed to recruiting a diverse workforce. Accommodations are available upon request during the selection process.

We thank all applicants for their interest. Only those applicants selected for an interview will be contacted.

This advertiser has chosen not to accept applicants from your region.

Registered Nurse / Clinical Care Coordinator

New
Calgary, Alberta REAL HR Inc.

Posted today

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Job Description

Salary: $45-$52

At Dr. Susans Integrative Family Practice, we deliver compassionate, comprehensive care that blends conventional family medicine with integrative approaches to support wellness at every stage of life. Our team is collaborative, innovative, and grounded in a strong commitment to person-centred care.


We believe in building lasting relationships with our patients, empowering them with the knowledge, tools, and support they need to live well. We also value the relationships within our team, fostering a work environment that is respectful, growth-oriented, and deeply aligned with our shared mission of providing whole-person care.



Position Summary

We are seeking a skilled and motivatedRegistered Nurseto join our primary care team in the role ofClinical Care Coordinator. This is a key role that supports bothdirect patient careandsystem navigation, helping to ensure a seamless and coordinated experience for individuals and families in our practice.


This role is ideal for an RN who values collaboration, takes initiative, and thrives in a dynamic, patient-focused environment. Youll bring a strong clinical foundation, excellent communication skills, and a genuine interest in holistic and integrative care.


Key Responsibilities

Clinical Nursing Care

  • Conduct nursing assessments, triage patients, and deliver direct care, including immunisations, wound care, IV therapy, ECGs, and specimen collection.
  • Support physicians and nurse practitioners in managing acute and chronic health conditions.
  • Provide education, coaching, and health promotion, with a focus on chronic disease prevention and wellness.


Care Coordination & System Navigation

  • Serve as a central point of communication between patients, providers, specialists, and community support services.
  • Track and follow up on test results, referrals, hospital discharges, and patient care plans to ensure timely and effective patient care.
  • Advocate for patients with complex needs and facilitate continuity across healthcare systems.


Administrative & Operational Support

  • Ensure accurate and timely documentation usingTELUS Med AccessEMR and secure communication platforms, such asPomeloandBizConnect.
  • Assist with managing clinical supplies, infection control processes, and optimising clinic workflows.
  • Mentor new team members and contribute to continuous improvement initiatives.


Qualifications

  • Registered Nurse (RN)in good standing with theCollege of Registered Nurses of Alberta (CRNA)
  • Bachelor of Nursing (BN or BSN)required
  • Minimum 5 years of nursing experience, with preference for primary care or family practice
  • Proficiency withTELUS Med Access,Netcare,Microsoft Office Suite, and digital communication tools (Pomelo, etc.)
  • Basic Life Support (BLS-HP)certification
  • Strong interpersonal and organisational skills, with a commitment to collaborative, whole-person care


What We Offer

  • Asupportive and respectful team environmentthat values growth, innovation, and work-life balance
  • Competitive compensation based on experience and qualifications
  • Amonthly health spending allowance
  • Opportunities forprofessional developmentand involvement in clinic evolution
  • A vibrant workplace rooted incompassionate, integrative medicine


Work Environment & Physical Demands

This role involves moderate physical activity (e.g., walking between exam rooms, lifting medical supplies), frequent interaction with patients and healthcare providers, and regular use of computers and mobile devices. Occasional off-site tasks such as home visits or couriering specimens may arise.


How to Apply

Please upload yourresume and a brief cover letter. Applications will be reviewed on a rolling basis.


We welcome candidates who share our mission and are excited to grow alongside a progressive, values-driven clinic.

This advertiser has chosen not to accept applicants from your region.
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Registered Nurse / RPN (Clinical Leadership & Foot Care)

New
Mississauga, Ontario Nurse Next Door

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Job Description

Salary:

Registered Nurse / RPN (Clinical Leadership & Foot Care)

Location: Mississauga, Ontario
Roles: Registered Nurse (RN) and Registered Practical Nurse (RPN/LPN)
Schedule: Casual, Parttime or Fulltime (flexible hours)



About Us

At Nurse Next Door, our Happier Aging philosophy drives us to deliver compassionate, premium carewhile supporting your career growth and leadership journey. With 400+ locations across Canada and North America, we're grounded in Bold Kindness and a commitment to professional excellence.



Role Overview

Were seeking confident, experienced RNs and RPN/LPNs who bring clinical leadership and growth potential. Youll provide skilled nursing care and support new team members in the fieldhelping enhance quality, consistency, and compassionate service.

  • One line requirement: Basic foot care nursing skills are needed.

Key Responsibilities

Clinical Leadership (approx. 40%)

  • Lead quality-first visits and field clinical support
  • Coach caregivers in nursing care and standards
  • Collaborate with Care Designers and Scheduler to optimize clientcaregiver alignment

Direct Care (approx. 60%)

  • Deliver skilled nursingmedications, wound care, assessments, diabetic foot care where applicable
  • Document nursing care under electronic health records
  • Support client comfort, safety, and dignity during visits

Qualifications

  • Active RN or RPN/LPN licence in good standing
  • RN: 35+ years clinical experience (home care or clinical settings), plus some leadership exposure
  • RPN/LPN: 1+ year clinical experience preferred
  • Proficiency in basic foot care tasks such as nail trimming and hygiene
  • Strong communication, judgment, and team-oriented mindset
  • Valid drivers licence, reliable vehicle, and flexible availability (evenings/weekends)
  • Clean Criminal Record Check (Vulnerable Sector), TB screening, required vaccinations

What We Offer

  • Competitive compensation
  • Flexible, supportive scheduling and team support
  • Paid onboarding, shadow shifts, and training support
  • Growth opportunities into leadership and specialized clinical roles

How to Apply

Please apply through our careers portal at or Nurse Next Door MISSISSAUGA office. Include:

  1. Resume and nursing licence details (province & number)
  2. Any foot care experience or certification
  3. Description of your clinical expertise and leadership objectives
  4. Availability and travel flexibility

Were an Equal Opportunity Employer committed to diversity and accessibility and are happy to provide accommodation throughout the hiring process.

This advertiser has chosen not to accept applicants from your region.

National Lead Clinical Support- Ambulatory Surgical Care

New
Toronto, Ontario Clearpoint Health Network Inc.

Posted today

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Job Description

Clearpoint Health Network is Canada’s largest trusted provider of independent surgical and multi-disciplinary medical centres across Canada. Working in close collaboration with hospitals, insurance providers, provincial and regional health organizations and workers’ compensation boards. Clearpoint delivers high-quality care across Canada meeting the needs of patients, while alleviating capacity pressure on public health systems. All Clearpoint employees are expected to operate using the values of the company (Respect, Quality, Compassion, and Innovation) in all aspects of their daily activities.

Reporting to the President, and partnered with the Regional Operation Directors, the National Lead, Clinical Support, is responsible for the implementation of high-quality patient care, regulatory compliance, operational efficiency, and overall business performance. This role is a key support resource to drive clinical excellence and operational efficiency to achieve organizational goals in conjunction with senior leadership.

Specific Expectations:

Operational Leadership:

  • Ensure seamless patient care and workflow efficiency in the daily clinical operations of the Ambulatory Surgical Centres.
  • Implement policies, procedures, and best practices to enhance quality outcomes and operational effectiveness that are embraced by the front line.
  • Identify process breakdown trends causing potential patient events (e.g., equipment, wrong side, case preparedness, scheduling lack of information) and mitigate risk with process improvement.
  • Collaborate with Regional Directors on facility operations, supply chain, scheduling, optimizing labour management efficiency and patient throughput and OR optimization.
  • Collaborate with Regional Directors and centre clinical leadership supply and preference card use performance and equipment/implant failures to maximize operational efficiencies and quality care.
  • Instill a “go see for yourself” clinical management culture to verify and improve processes.
  • Monitor and improve key performance indicators (KPIs) such as case volume, turnover time, RL6, safety reporting/improvements and patient satisfaction.
  • Mentor clinical leadership team in conjunction with Regional Directors on proactive management and continuous improvement.

Financial & Business Management:

  • Assist in the development and achievement of budgets, ensuring financial sustainability and profitability.
  • Collaborate with the Regional Director, CFO/finance team to optimize billing
  • Collaborate with the Regional Director to ensure cost efficiencies while meeting quality standards.

Regulatory Compliance & Quality Assurance:

  • Ensure compliance with provincial and accreditation standards.
  • Oversee risk management, infection control, and patient safety programs.
  • Collaborate with the Quality Team to improve staff clinical metrics and outcomes.
  • Instill a continuous improvement approach to care with the front-line staff.
  • Maintain culture of quality and safety.

Physician & Staff Engagement:

  • Collaborate with the Regional Directors, Chief Medical Officer and centre Medical Directors to address clinical quality and patient care initiatives.
  • Support hiring, training, and performance management of clinical staff.
  • Collaborate with Regional Directors to ensure clinical education, competency and training.
  • Establish a process to allow for cross provincial clinical assistance and process support
  • Foster a positive workplace culture that enhances employee engagement and retention.

Strategic Growth & Business Development:

  • Support innovation to improve patient experience and operational efficiency.

Skills & Competencies:

  • 10+ years of ASC clinical leadership
  • Registered Nurse and business training/education, preferred
  • Proven track record of ASC clinical operations and healthcare regulations.
  • Strong understanding of ASC clinical best processes and quality care delivery
  • Proven leadership in leading teams, finance, and collaboration with Regional operations and business development initiatives.
  • Excellent communication, problem-solving, and decision-making abilities.
  • Experience with ASC software systems (EHR, scheduling, billing platforms).
  • Strong understanding of accounting, education and quality systems and processes.
  • Ability to travel 25% throughout Canada at our ASC locations

KPIs and Measures of Success:

  • All centres remain accredited by the appropriate regulatory body
  • Enhance RL6 reporting to identify “good catches” and reduce major incidents
  • Disciplined implementation of policies, procedures and best processes identified by the clinical team
  • Development of a strong team of nurse leaders within the company and centres
  • Increased efficiency in labour and supplies management
  • Clinical development and training of new services, in conjunction with the Regional Director

Clearpoint Health Network will only contact those candidates being considered for an interview. We sincerely appreciate your interest in this opportunity and thank you for your application. By submitting your resume, you agree to Clearpoint Health Network sharing your information with representatives of the organization responsible for the hiring process. Clearpoint Health Network will keep your resume on file and protect your personal information in accordance with governing privacy legislation.

Accommodation is available upon request for candidates taking part in all aspects of the selection process.

For accommodation requests during the hiring process, please contact for further information.

This advertiser has chosen not to accept applicants from your region.

Registered Practical Nurse, Medical Rehab Care

Toronto, Ontario Hennick Bridgepoint Hospital, Sinai Health

Posted 1 day ago

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Job Description

Are you an RPN seeking an exciting opportunity? Sinai Health is undertaking a bed expansion project at Hennick Bridgepoint Hospital. Join our team and play a pivotal role in making this project a resounding success! With this expansion, we are set to achieve a double-digit increase in our bed capacity. This will allow us to provide high quality care to even more patients. Be part of this transformative journey and elevate your career while improving patient outcomes.

At Sinai Health, we care, create possibilities and offer hope. We are looking for a Registered Practical Nurse  to support our Medical Rehab Care  department.

Rotation: Day/Night

Job Outline:

Nursing Scope of Practice Statement:

“The Practice of Nursing is the promotion of health and the assessment of, the provision of care for and the treatment of health conditions by supportive, preventive, therapeutic, palliative and rehabilitative means in order to attain or maintain optimal function.” (CNO, 2004, p.3).

  • The Registered Practical Nurse has the knowledge, skills and judgement needed to provide competent, evidence-based nursing practice to selected patients, conformed to the complexity and predictability of their health condition.
  • The Registered Practical Nurse shall be responsible for meeting the standards and exercising judgement for providing safe, competent and ethical nursing care as outlined in the College of Nurses of Ontario Standards of Nursing Practice and Guidelines for Ethical Behaviour.
  • The Registered Practical Nurse creates and strengthens an environment conducive to professional and personal growth.
  • The Registered Practical Nurse provides nursing care in collaboration with the patient, significant others and interprofessional team.

Registered Practical Nurses can be assigned patients with complexity of care needs that are well defined and established, who have predictable outcomes and manageable responses.

Registered Practical Nurses are assigned to patients after the admission and assessment is completed by a Registered Nurse and the patient meets the above criteria.

Education & Qualifications:

  • A diploma from a CNO-approved nursing program
  • Registered Practical Nurse with current Certificate of Competence from the College of Nurses of Ontario
  • If graduated prior to 1995, must have medication administration certificate from an approved community college or equivalent course
  • Previous geriatric experience and or training required (i.e. PIECES program, Gentle Persuasive Approach)
  • Previous medical and/or surgical clinical experience preferred
    Physical assessment course required
  • Familiarity with:
    • Regulated Health Professions Act
    • Occupational Health and Safety Act, WHMIS
    • Standards of Nursing Practice of the College of Nurses of Ontario
  • Bridgepoint Hospital’s policies and procedures
  • Current BCLS
  • Excellent assessment and clinical skills
  • Demonstrated ability in providing patient-focused care
  • Proven ability to make decisions and manage workload in a fast-paced work environment
  • Excellent communication and interpersonal skills
  • Sound knowledge of oral and written English
  • Demonstrated ability to work with others including patients and their families
  • Computer proficiency
  • Demonstrated satisfactory job performance and attendance history required


 

Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures and training. If you believe you are one of the very few people who may require an exemption from vaccination, supporting medical information must be submitted to our Occupational Health department, who will review and assess.

Sinai Health is comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care. We deliver excellent care in hospital, community and home, focusing on the comprehensive needs of people. Sinai Health discovers and translates scientific breakthroughs, pushes boundaries for health solutions and educates future clinical and scientific leaders. Clinical areas of specialization include rehabilitation and complex continuing care, surgery and oncology, urgent and critical care, and women’s and infants’ health. The Lunenfeld-Tanenbaum Research Institute ranks among the top ten biomedical research institutes in the world. Sinai Health is a full affiliate of the University of Toronto.

As an equal opportunity employer who understands that diversity enriches our community and culture, we invite applications from all qualified candidates including Indigenous Peoples, racialized people, disabled people/people with disabilities, women, and members of 2SLGBTQIA+ communities. If you require accommodation(s) due to disability at any point during the application and hiring process, please contact ext. 7050, or email

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