3,540 Policy Services jobs in Canada

As a Customer Support Specialist, you will be the first point of contact for clients seeking assistance with our consulting services, platforms, or deliverables. You’ll ensure clients receive timely, effective support while maintaining a high level of customer satisfaction. You’ll work closely with consultants, project managers, and internal teams to resolve issues, gather feedback, and ensure seamless communication between clients and the firm.

• Respond promptly to client inquiries via email, phone, chat, and ticketing systems.
• Provide information about services, project status, deliverables, and timelines.
• Troubleshoot and resolve client issues, escalating to relevant teams when necessary.
• Maintain accurate records of interactions and follow-ups using CRM or support tools.
• Assist with onboarding new clients, including sharing resources and documentation.
• Collect client feedback and suggest process improvements to enhance service quality.
• Collaborate with consultants and internal teams to stay informed on ongoing projects and client needs.
• Monitor client satisfaction metrics and help identify trends or recurring issues.
• Support knowledge base and help center documentation efforts.

• 1+ years of customer service or support experience.
• Strong verbal and written communication skills.
• Excellent problem-solving abilities and attention to detail.
• Proficiency with CRM systems (e.g., Salesforce, HubSpot, Zendesk).
• Ability to multitask and manage time effectively in a fast-paced environment.
• Collaborative mindset with a customer-first attitude.

Rumipamba is seeking a Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for providing exceptional customer service to our clients while representing the company in a professional manner.

• Respond to customer inquiries via phone, email, and chat
• Resolve customer complaints in a timely and efficient manner
• Maintain a high level of product knowledge to assist customers with their inquiries
• Process orders, returns, and exchanges accurately
• Collaborate with other departments to ensure customer satisfaction

• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Ability to multitask and prioritize in a fast-paced environment
• Previous customer service experience preferred
• Proficiency in Microsoft Office and CRM software

• Excellent interpersonal skills
• Attention to detail
• Ability to remain calm under pressure
• Team player

• Minimum of 1 year of customer service experience
• Experience in a call center environment is a plusTracks data and source documents.Prepares and sorts source documents, and identifies and interprets data to be entered. Compiles, sorts and verifies data for accuracy. Contacts responsible parties or clients from other organization to resolve moderately complex questions, inconsistencies, or missing data. Also perform Records keeping, keyboarding/data entry and performing a variety of other office tasks account balancing, invoicing recording, proper data analysis of sales records and recording pay slips into accounting database

Job Title: Customer Service Help Desk Representative

Location: Remote

Job Type: Full-Time / Part-Time

We are dedicated to providing exceptional service and support to our customers. We believe that every interaction is an opportunity to deliver outstanding value and create positive experiences. Our help desk team plays a crucial role in ensuring customer satisfaction, and we are looking for a passionate and skilled individual to join our growing team.

We are seeking a dynamic Customer Service Help Desk Representative to join our team. In this role, you’ll be the first point of contact for customers seeking technical assistance or support. You will assist with troubleshooting issues, answer inquiries, and provide guidance on our products and services, ensuring a seamless customer experience.

If you love solving problems, helping people, and working in a collaborative environment, this role is for you!

• Provide Technical Support: Respond to customer inquiries via phone, email, or chat, offering assistance with technical issues, account inquiries, and product troubleshooting.
• Problem-Solving: Analyze customer issues, investigate root causes, and offer solutions in a timely and efficient manner.
• Documentation & Reporting: Log and track customer interactions, document troubleshooting steps, and escalate unresolved issues to appropriate teams.
• Customer Education: Help customers understand and navigate our products/services by providing clear instructions and guidance.
• Collaboration: Work closely with cross-functional teams (engineering, sales, etc.) to resolve complex issues and enhance the customer experience.
• Maintain Knowledge Base: Stay up to date on product features, updates, and internal processes to provide accurate and current information to customers.

• Strong Communication Skills: Excellent written and verbal communication, with the ability to explain technical concepts clearly and concisely.
• Customer-Centric Mindset: Genuine passion for helping others, with a focus on providing top-tier customer service.
• Technical Aptitude: Basic troubleshooting and problem-solving skills, with the ability to learn new software/tools quickly. Experience with help desk software (e.g., Zendesk, Freshdesk) is a plus.
• Patience & Empathy: Ability to handle challenging customer interactions with professionalism and composure.
• Team Player: Willingness to collaborate and contribute to a positive team environment.
• Experience: Previous customer service or help desk experience is preferred, but not required. We are happy to train motivated candidates.

• Competitive Pay & Benefits: We offer a competitive salary along with [health benefits, retirement plans, paid time off, etc.].
• Flexible Work Options: [Remote, hybrid, or on-site opportunities].
• Growth Opportunities: At [Company Name], we are committed to supporting your career growth with professional development resources and internal promotion opportunities.
• Positive Work Culture: Join a team that values collaboration, creativity, and a healthy work-life balance.

We are seeking a reliable and friendly Remote Customer Service Agent to join our team. In this role, you will be the first point of contact for customers, helping resolve issues, answering questions, and ensuring a positive experience. This is a fully remote position, allowing you to work from the comfort of your home.

• Respond to customer inquiries via phone, email, or chat in a professional and timely manner
• Resolve customer concerns efficiently and accurately
• Provide product/service information and assist with troubleshooting
• Maintain detailed records of customer interactions
• Follow company procedures and policies for handling customer issues
• Escalate complex issues to the appropriate departments when necessary
• Ensure high levels of customer satisfaction and professionalism

• High school diploma or equivalent (some roles may prefer college coursework or degree)
• Previous customer service experience is a plus
• Strong communication and problem-solving skills
• Comfortable using computers and various software platforms
• Ability to work independently and stay organized in a remote setting
• Reliable internet connection and a quiet workspace

• Flexible work hours
• Paid training
• Competitive hourly pay or salary
• Opportunities for growth and advancement
• Supportive team environment
• Work-from-home equipment (varies by company)

We are hiring a customer service representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.

• Maintaining a positive, empathetic, and professional attitude toward customers at all times.
• Responding promptly to customer inquiries.
• Communicating with customers through various channels.
• Acknowledging and resolving customer complaints.
• Knowing our products inside and out so that you can answer questions.
• Processing orders, forms, applications, and requests.
• Keeping records of customer interactions, transactions, comments, and complaints.
• Communicating and coordinating with colleagues as necessary.
• Providing feedback on the efficiency of the customer service process.
• Managing a team of junior customer service representatives.
• Ensure customer satisfaction and provide professional customer support.
• Customer Service Representative Requirements:
• High school diploma, general education degree, or equivalent.
• Ability to stay calm when customers are stressed or upset.
• Comfortable using computers.
• Experience working with customer support.

We are seeking a highly motivated and empathetic Remote Customer Service Representative to join our growing team. As the first point of contact for our customers, you will provide exceptional service by addressing inquiries, resolving issues, and ensuring a positive experience with our products and services.

This is a remote position available across all Canadian provinces and territories , allowing you to work from the comfort of your home while supporting a diverse and inclusive customer base.

Key Responsibilities:

• Respond to customer inquiries via phone, email, live chat, or social media
• Provide product and service information, troubleshooting support, and order assistance
• Handle and resolve customer complaints with professionalism and empathy
• Document customer interactions and escalate issues as needed
• Maintain up-to-date knowledge of company products, services, and policies

Requirements:

• High school diploma or equivalent (post-secondary education is an asset)
• Minimum 1 year of customer service experience (remote experience preferred)
• Excellent communication skills in English (French is a strong asset)
• Ability to multitask and navigate various software tools
• Reliable internet connection and a quiet, distraction-free workspace

What We Offer – Canadian Benefits:

1. Extended Health & Dental Coverage – Comprehensive plans including vision, mental health services, and prescriptions
2. RRSP Matching Program – Invest in your future with employer-matched Registered Retirement Savings Plan contributions
3. Paid Time Off & Statutory Holidays – Generous PTO plus all federal and provincial holidays recognized
4. Work-From-Home Stipend – Monthly allowance for internet, phone, or home office expenses

Why Join Us?

At our company, we celebrate diversity, support work-life balance, and are committed to providing meaningful careers across Canada. We welcome applicants from all backgrounds, including Indigenous peoples, persons with disabilities, and newcomers to Canada.

BENEFITS :::

Vision insurance
Dental insurance
Health insurance
Life insurance

$28 An Hour

We’re dedicated to building a unified workforce of the brightest and most collaborative minds in the industry. Join us to discover a future of opportunities.

We support a modern, data-driven approach to farming, distribution, and customer service — and we’re growing our team to match that vision.

Key Responsibilities:

Accurately enter, update, and maintain data in internal systems and spreadsheets.
Process customer orders, supplier records, and inventory data.
Review and verify the accuracy of data before input.
Perform regular backups to ensure data preservation.
Assist with reporting tasks, database cleanup, and document management.
Maintain confidentiality of sensitive business and customer information.
Communicate with team members and managers to ensure alignment on data priorities.
Support administrative and clerical tasks as needed.

BENEFITS :::

Vision insurance
Dental insurance
Health insurance
Life insurance

$8 An Hour

BENEFITS :::

Vision insurance
Dental insurance
Health insurance
Life insurance

28 An Hour

BENEFITS :::

Vision insurance
Dental insurance
Health insurance
Life insurance

28 An Hour

We are seeking a friendly, detail-oriented, and proactive Customer Service Representative (CSR) to join our team. The CSR will be the first point of contact for our customers, handling inquiries, resolving issues, and ensuring a positive customer experience across all communication channels.

• Respond to customer inquiries via phone, email, chat, or in person in a professional and courteous manner.
• Provide accurate information about products, services, orders, billing, and policies.
• Resolve customer complaints or concerns efficiently and effectively.
• Maintain customer records by updating account information in the CRM system.
• Follow up with customers to ensure satisfaction and encourage feedback.
• Collaborate with internal departments (sales, logistics, technical support) to resolve complex issues.
• Meet or exceed performance metrics such as response time, resolution rate, and customer satisfaction.
• Stay up-to-date with product knowledge, policies, and procedures.

• High school diploma or equivalent (associate or bachelor’s degree preferred).
• Proven experience in a customer service role or similar.
• Excellent communication skills, both verbal and written.
• Strong problem-solving and organizational abilities.
• Proficiency with customer service software, CRM systems, and Microsoft Office.
• Ability to multitask and remain calm under pressure.
• A positive attitude and a passion for helping others.

• Bilingual or multilingual capabilities.
• Experience in [industry-specific knowledge, e.g., retail, telecommunications, healthcare, etc.].

• Office-based or hybrid/remote, depending on the role.
• Standard business hours with occasional evenings/weekends, if needed.