34 Providence Health Care jobs in Vancouver

Senior Patient Care Quality Liaison Job ID City Vancouver Work Location
VGH 12th & Oak
Work Area
Patient Care Quality Office, Jim Pattison Pavilion, Vancouver General Hospital
Home Worksite
00 - Excluded - VCHA
Labour Agreement
Excluded
Union
905 - Mgt/Excluded-VCHA (37.5 Hr)
Position Type
Baseline
Job Status
Regular Full-Time
FTE
1.00
Standard Hours / Week
37.50
Job Category
Leaders & Corporate Support
Salary Grade
08
Min Hourly
CAD $45.48/Hr.
Max Hourly
CAD $5.38/Hr.
Shift Times

Days Off
Saturday, Stats, Sunday
Salary Details The salary range for this position is CAD 45.48/Hr. - CAD 65.38/Hr. Job Summary Come work as a Senior Patient Care Quality Liaison with Vancouver Coastal Health (VCH)!

In accordance with the Vision, Purpose and Values, and strategic priorities of the Vancouver Coastal Health Authority (VCH), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

Reporting to the Regional Director, Patient Care Quality Office (PCQO), and working closely with the Regional Manager, PCQO, the Senior PCQO Liaison identifies, manages, advises and resolves issues and concerns from patients, families, clients and residents, working to build and maintain trust, and minimize risk exposure/liability to the organization. This position synthesizes information from internal and external stakeholders, including all levels of the organization (operational and clinical leadership), to provide analysis and resolution, which have direct impact on patient care services and quality improvement. Acts as a senior resource to the PCQO team members and provides senior expertise with respect to effective complaint management and processes. Other responsibilities include maintaining a system for tracking, analyzing and reporting client feedback activities and identifying trends and opportunities for improvement. Liaises with staff in Quality Improvement & Patient Safety, Patient Experience, Risk Management, Legal Services and Information Access and Privacy.

As a Senior Patient Care Quality Liaison with Vancouver Coastal Health you will:
Provide leadership in all aspects of complaints management in support of patients/families/clients, and all levels of the organization, to ensure timely and effective resolution of issues/concerns and identify areas for improvement.
Ensure obligations and responsibilities are met with respect to Ministry of Health legislation and directives in the context of the Patient Care Quality Review Board Act.
Coach and direct PCQO team members with building and maintaining trust amongst internal and external stakeholders during the complaint process, determe appropriate follow up actions in response to patient/family complaints and related situations.
Recommend departmental standards for effective tracking of issues, actions and follow up activities, using sound judgement regarding the management of client feedback issues, including both verbal and written communication and courses of action when initial steps do not resolve issues to a complainant's satisfaction.
Refer issues with potential risk or liability to Risk Management, Information Access & Privacy and Communications.
Serve as a liaison between patients/families, the organization, and the community, assist patients/families to know and understand their rights and responsibilities with how to navigate the organization's processes.
Coordinate conferences between patients/families and their representatives and administrative staff as appropriate.
Maintain data quality of client feedback information in the BC Patient Safety & Learning System (PSLS), ensure patient/family feedback is documented, status of resolution is monitored, and activities and outcomes are analyzed and reported for accountability and improvement purposes.
Recommend and maintain policies and procedures related to patient/family/client/resident feedback.
Participate in departmental meetings, communicate needs and concerns and providing input from a client relations and quality of care perspective.
Keep abreast on relevant legislation, regulations, standards, and laws, collaborating with other departments as appropriate.
Carry out responsibilities in accordance with health and safety requirements. Immediately report unsafe situations by notifying supervisor or other appropriate personnel.
Conduct face-to-face interviews and gather detailed information.
Provide empathetic support to clients while establishing clear boundaries in respect to the role the PCQO has in reviewing care concerns.
Qualifications Education & Experience
Master’s Degree in a relevant human services discipline.
Five to seven (5 to 7) years' recent, related experience including conflict resolution/crisis intervention experience, preferably in a health care setting, as well as experience in providing clinical patient care and directing junior staff, or an equivalent combination of education, training and experience.
Knowledge & Abilities
Advanced knowledge of complaint management processes in health care systems.
Advanced organizational skills and ability to prioritize workload under time pressures to meet deadlines.
Advanced knowledge of pertinent laws and legislation, including and not limited to, the Patient Care Quality Review Board Act, Freedom of
Information and Protection of Privacy Act, and the Residents' Bill of Rights.
Ability to exercise sound judgment, critical thinking and effective decision-making.
Ability to communicate effectively, both verbally and in writing, with all levels of the organization, including advanced complaints management best practices, presentation and writing skills.
Ability to analyze and problem-solve complex issues towards effective solutions.
Ability to lead, participate in, and facilitate inter-disciplinary groups in a collaborative environment with multiple interests.
Ability to work effectively with others, including working effectively in a multicultural environment, independently and as part of a team, and understanding the frameworks of other disciplines.
Effective facilitation and negotiation skills.
Ability to perform the duties of the position and operate related equipment, including computer software applications.
Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes. Successful applicants may be required to complete a Criminal Records Review Check.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.

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Patient Care Coordinator/Educator (RN) Job ID City Vancouver Work Location
Banfield Pavilions
Department
Banfield Pavilions
Home Worksite
01 - Vancouver General Hospital
Labour Agreement
Nurses' Bargaining Association
Union
200 - Nurses BCNU
Position Type
Casual
Job Status
Casual
FTE
0.00
Standard Hours / Week
0.01
Job Category
Nursing
Salary Grade
L4
Min Hourly
CAD $49.20/Hr.
Max Hourly
CAD $3.47/Hr.
Shift Times

Days Off
Various
Position Start Date
As soon as possible
Salary Details The salary range for this position is CAD 49.20/Hr. - CAD 63.47/Hr. Job Summary Come work as a Patient Care Coordinator/Educator with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for an experienced Registered Nurse to join the team as a Patient Care Coordinator/Educator (RN) at Banfield Pavilions in Vancouver, BC. Apply today to join our team!

As a Patient Care Coordinator/Educator with VCH you will:
Coordinate patient care activities in a defined area of clinical expertise and provide leadership and guidance to designated staff.
Facilitate efficient patient flow and patient access within and between units/programs/clinics.
Ensure a high standard of patient care by acting as a clinical resource for staff, supporting staff training and development and providing leadership and support to the interdisciplinary team.
Provide educational services including individual and group learning assessments and develop, implement and evaluate education programs and resources using specialized theory and knowledge of care and adult learning principles.
Assist the Manager with performing administrative duties and coordinate staffing, scheduling and clinical research activities, ensuring optimal use of patient care resources.
Promote education and research.
Consult and collaborate with interdisciplinary team members, the leadership team and other health care professionals/providers to achieve excellence in patient and family centered care and enhancement in the quality of life.
Qualifications Education & Experience
Current practicing registration as a Registered Nurse with the British Columbia College of Nursing Professionals (BCCNP).
Completion of post basic specialty nursing certificate/program if applicable.
Three (3) years' recent, related experience in the designated clinical area including one (1) year's related administrative/supervisory experience and one (1) year’s related teaching experience and/or group facilitation or an equivalent combination of education, training and experience.
Valid BC Driver’s License may be required as local area travel may require the use of a vehicle, and will be noted on the posting.
Knowledge, Skills & Abilities
Knowledge of evidence informed nursing practice related to designated clinical area.
Demonstrated ability to provide leadership, supervision, work direction and consultation.
Demonstrated ability to communicate (orally and in writing) and deal effectively with clients and their families, coworkers, physicians, other health care staff, and staff of external agencies, either one on one or in groups.
Demonstrated ability to teach, demonstrate, facilitate and coach.
Demonstrated ability to develop and deliver educational materials for staff/patients/clients and families based on educations theories, principles and best practices.
Demonstrated ability to promote a supportive and creative learning environment.
Demonstrated ability to establish workload priorities in collaboration with others.
Demonstrated ability to provide effective consultation.
Knowledge of other health care disciplines and their role in patient care.
Broad knowledge of hospital policies, procedures and standards of care.
Demonstrated ability to work independently and in collaboration with others.
Demonstrated ability to set priorities, problem-solve, adjust to unexpected events and deal with conflict.
Demonstrated ability to function effectively and efficiently in emergency situations and guide others in order to deliver quality patient care.
Demonstrated ability to lead change and support staff through transition.
Knowledge of basic research, e.g. research ethics, research question, hypothesis and qualitative and quantitative data analyses methods.
Demonstrated skill in clinical techniques and the use of applicable equipment and supplies.
Demonstrated computer literacy to operate a computerized client care information system as well as applicable word processing, spreadsheet and database software applications.
Demonstrated skill in CPR techniques.
Demonstrated physical ability to perform the duties of the position.
Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.
Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
Grow your career with employer-paid training and leadership development opportunities
Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
Award-winning recognition programs to honour staff, medical staff and volunteers
Access to exclusive discount offers and deals for VCH staff
At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.

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Intake Coordinator, Patient Care Quality Office Job ID City Vancouver Work Location
VGH 12th & Oak
Work Area
Patient Care Quality Office, Jim Pattison Pavilion, Vancouver General Hospital
Home Worksite
00 - Excluded - VCHA
Labour Agreement
Excluded
Union
905 - Mgt/Excluded-VCHA (37.5 Hr)
Position Type
Baseline
Job Status
Temporary Full-Time
FTE
1.00
Standard Hours / Week
37.50
Job Category
Leaders & Corporate Support
Salary Grade
06
Min Hourly
CAD $34.68/Hr.
Max Hourly
CAD $9.85/Hr.
Shift Times

Days Off
Saturday, Stats, Sunday
End Date
11/30/2026
Position End Date - Incumbent
Position ends on the listed end date or upon the return of the incumbent.
Salary Details The salary range for this position is CAD 34.68/Hr. - CAD 49.85/Hr. Job Summary Come work as an Intake Coordinator, Patient Care Quality Office with Vancouver Coastal Health (VCH)!

In accordance with the Vision, Purpose and Values, and strategic priorities of the Vancouver Coastal Health Authority (VCH), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

As an Intake Coordinator, Patient Care Quality Office (PCQO) with Vancouver Coastal Health you will:
Support Vancouver Coastal Health (VCH) in its focus on establishing and maintaining effective relationships with our patients/clients/residents.
Receive all incoming complaints, concerns, inquiries and compliments both internal and external stakeholders to VCH and determines the type and urgency of complaint/inquiry received.
Review and perform initial resolve, or may re-direct more complex complaints/concerns to a PCQO Liaison for follow up.
Maintain the department’s system for tracking, analyzing and reporting client feedback activities in the BC Patient Safety & Learning System (PSLS).
Provide analytics support to the Regional Manager, Regional Director and PCQO Liaisons in the tracking, management, resolution and education of patient/client/resident issues.
Works closely with all members of the PCQO team, VCH Executive Office, Quality & Patient Safety, Risk Management, and Communications and Public Affairs, referring to them all client feedback issues with the potential for liability or other risks to VCH.
Qualifications Education & Experience
Bachelor's degree in a relevant human services discipline.
Three to five (3 to 5) years of recent, related public and client relations experience preferably in a health care setting, or an equivalent combination of education, training and experience.
Knowledge & Abilities
Demonstrated ability to deal effectively with the public and staff in a courteous, tactful and diplomatic manner.
A high degree of discretion and maturity in handling confidential information in sensitive and potentially emotionally charged situations.
Decision-making ability to appropriately triage all incoming complaints and inquiries from patients, families and staff.
Demonstrated understanding of complaints management, the BC Patient Safety & Learning System (PSLS), quality improvement and clinical/medical terminology.
Good working knowledge of software applications, including Word, PowerPoint and Excel.
Demonstrated ability to work under pressure and meet deadlines.
Demonstrated ability to function independently and organize work effectively.
Physical ability to perform the duties of the position.
Closing Statement

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.

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Intake Coordinator, Patient Care Quality Office Job ID City Vancouver Work Location
VGH 12th & Oak
Work Area
Vancouver General Hospital Jim Pattison Pavilion Patient Care Quality Office
Home Worksite
00 - Excluded - VCHA
Labour Agreement
Excluded
Union
905 - Mgt/Excluded-VCHA (37.5 Hr)
Position Type
Baseline
Job Status
Regular Full-Time
FTE
1.00
Standard Hours / Week
37.50
Job Category
Leaders & Corporate Support
Salary Grade
06
Min Hourly
CAD $34.68/Hr.
Max Hourly
CAD $9.85/Hr.
Shift Times

Days Off
Saturday, Stats, Sunday
Salary Details The salary range for this position is CAD 34.68/Hr. - CAD 49.85/Hr. Job Summary Come work as an Intake Coordinator, Patient Care Quality Office with Vancouver Coastal Health (VCH)!

In accordance with the Vision, Purpose and Values, and strategic priorities of the Vancouver Coastal Health Authority (VCH), patient and staff safety is a priority and a responsibility shared by everyone; as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.

As an Intake Coordinator, Patient Care Quality Office (PCQO) with Vancouver Coastal Health you will:
Support Vancouver Coastal Health (VCH) in its focus on establishing and maintaining effective relationships with our patients/clients/residents.
Receive all incoming complaints, concerns, inquiries and compliments both internal and external stakeholders to VCH and determines the type and urgency of complaint/inquiry received.
Review and perform initial resolve, or may re-direct more complex complaints/concerns to a PCQO Liaison for follow up.
Maintain the department’s system for tracking, analyzing and reporting client feedback activities in the BC Patient Safety & Learning System (PSLS).
Provide analytics support to the Regional Manager, Regional Director and PCQO Liaisons in the tracking, management, resolution and education of patient/client/resident issues.
Works closely with all members of the PCQO team, VCH Executive Office, Quality & Patient Safety, Risk Management, and Communications and Public Affairs, referring to them all client feedback issues with the potential for liability or other risks to VCH.
Qualifications Education & Experience
Bachelor's degree in a relevant human services discipline.
Three to five (3 to 5) years of recent, related public and client relations experience preferably in a health care setting, or an equivalent combination of education, training and experience.
Knowledge & Abilities
Demonstrated ability to deal effectively with the public and staff in a courteous, tactful and diplomatic manner.
A high degree of discretion and maturity in handling confidential information in sensitive and potentially emotionally charged situations.
Decision-making ability to appropriately triage all incoming complaints and inquiries from patients, families and staff.
Demonstrated understanding of complaints management, the BC Patient Safety & Learning System (PSLS), quality improvement and clinical/medical terminology.
Good working knowledge of software applications, including Word, PowerPoint and Excel.
Demonstrated ability to work under pressure and meet deadlines.
Demonstrated ability to function independently and organize work effectively.
Physical ability to perform the duties of the position.
Closing Statement

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

Why Join Vancouver Coastal Health (VCH):

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and 'going first' when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.

• Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
• Grow your career with employer-paid training and leadership development opportunities
• Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
• Award-winning recognition programs to honour staff, medical staff and volunteers
• Access to exclusive discount offers and deals for VCH staff

At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.

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Salary

The salary range for this position is CAD $49.20 - $67.08 / hour
Job Summary

Join our collegial-spirited team at Burnaby Hospital as we build for the future of health care in Burnaby.

The Burnaby Hospital redevelopment project is a multi-phase project that will transform the hospital into a modernized medical and surgical health care campus. Phase one is slated to open in spring 2025 and phase two in 2030.

Burnaby Hospital plays an essential role to those living in the community by delivering a variety health care services. Services and specialties include emergency medicine, intermediate-level critical care, medical imaging, internal medicine, hospitalist medicine, geriatric medicine, neurology, gastroenteroloy, palliative, psychiatry, oncology, outpatient clinics, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology and plastics specialties.

We are committed to staff wellness and planetary health and have active working groups to support these initiatives. In addition, we value career advancement and offer professional development and education opportunities.

Experience the exceptional benefits of working with us including:
Comprehensive, 100% Employer-Paid Benefits: Enjoy peace of mind with full coverage.
Generous Vacation Time: eligible employees can earn up to four weeks of vacation to recharge and relax.
Benefit Portability: Seamlessly transfer your benefits from another HEABC employer.
Immediate Pension Enrollment: Secure your future with a defined municipal pension plan from day one.
Maternity Top-Up: Receive an 87% top-up during maternity leave.
TransLink Pass Subsidy: Save on commuting costs with a 50% subsidy on TransLink passes
Additional employee discounts and perks available
*Eligibility based on employment status

Detailed Overview

In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff within the assigned unit(s). The Patient Care Coordinator has responsibility for the day-to-day operations of the assigned unit(s) including daily patient flow. Supports/participates in research, policy, quality improvement and risk management activities. The Patient Care Coordinator performs their duties with a unit or hospital focus and supports program and/or regional activities.

Responsibilities

Applies established criteria and prioritizes admissions/intake, leads and facilitates actions related to daily patient flow, plans for patient discharge and appropriate patient placement/referral by ensuring the care team follows through on specific care paths and processes and by reviewing the admission/intake and discharge planning of patients and individual care plans to ensure optimal progression to discharge, in collaboration with the other clinical team members.
Supervises nursing and nursing support staff and coordinates the work of the clinical team overall on a day-to-day basis; observes work and corrects where necessary, monitors the quality of care and the safety of patients, assigns and adjusts work assignments, schedules and coordinates staff, monitors and may authorize staff hours of work, including overtime, vacations, leave requests, ensuring service levels and staffing requirements are met.
Supports quality patient care and excellence in practice by promoting interprofessional collaboration and team building, supporting staff to plan and carry out patient/family education regarding illness prevention and health maintenance, acting as a mentor and resource to staff, role modeling best clinical practices, assessing clinical skills and by coaching staff and/or liaising with other health professional leaders to help them achieve established clinical performance goals.
Initiates/leads/supports plan of care conferences and rounds (e.g. iCare) for the purpose of optimal patient care management according to best practice; disseminates clinical information to nursing/nursing support staff and other members of the clinical team.
Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities.
Provides input into the development of a comprehensive orientation program, in collaboration with the Educator and other clinical staff.
Acts as a point person for patients and families who have concerns or questions regarding their care; follows ups as required. Participates in or leads the investigation of complaints by patients/families; follows up on complaints and implements corrective action as appropriate. Collaborates with Quality Improvement according to established protocols.
Participates in quality improvement and risk management activities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, conducting safety audits, and supporting implementation of teaching/learning when required.
Assists the Manager/Director by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and providing feedback on optimal use of budgetary resources and regarding minor and capital equipment needs as requested.
Promotes staff awareness and involvement in research/evaluation activities and special projects and participates in research and special projects as appropriate.
Collaborates with internal and external stakeholders, participates on a variety of designated professional or operational committees at the unit, hospital, program and/or regional level.
Participates in the review, development, implementation and evaluation of evidence-informed clinical decision support tools/policies.
Performs other related duties as assigned.

Qualifications

Education and Experience

Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Three (3) years of recent related clinical experience in the designated clinical area, including one (1) year of supervisory experience, or an equivalent combination of education, training and experience. Completion of post graduate course work and/or certification applicable to the designated clinical area.

Skills and Abilities
Clinical proficiency/expertise in the designated clinical area.
Ability to supervise and provide leadership and work direction.
Ability to coordinate patient assignments, in collaboration with staff.
Ability to monitor staff workload and patient factors and adjust patient assignments accordingly.
Ability to establish priorities for patient care, patient flow/discharge planning and overall daily operations of the designated unit(s).
Ability to monitor the quality of patient care and ensure maintenance of standards for nursing practice and nursing support staff.
Ability to monitor, assess and address performance issues based on professional standards of practice and to provide input to the Manager on formal performance reviews.
Ability to role model, coach and mentor best practices in patient care.
Ability to identify individual or group learning priorities to meet identified program, organizational and learner needs, in collaboration with other clinical staff.
Ability to support implementation of education based on changing practices e.g. legislation and technology.
Ability to provide input into budgets and minor and capital equipment.
Ability to communicate effectively both verbally and in writing.
Ability to work independently and in an organized and self directed manner.
Ability to problem-solve and effectively deal with conflict situations.
Ability to operate related equipment including applicable software.
Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 54,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

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IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.

Coordinator, Patient Care (RN) - Acute & Ambulatory Care Job ID City Vancouver Work Location
UBC Hospital
Department
Complex Activation Medicine
Home Worksite
02 - UBC Hospital
Labour Agreement
Nurses' Bargaining Association
Union
200 - Nurses BCNU
Position Type
Baseline
Job Status
Temporary Part-Time
FTE
0.81
Standard Hours / Week
30.38
Job Category
Nursing
Salary Grade
L4
Min Hourly
CAD $49.20/Hr.
Max Hourly
CAD $3.47/Hr.
Shift Times
/
Days Off
Rotating
Position Start Date
As soon as possible
End Date
1/31/2026
Position End Date - Incumbent
Position ends on the listed end date or upon the return of the incumbent.
Salary Details The salary range for this position is CAD 49.20/Hr. - CAD 63.47/Hr. Job Summary Come work as a Coordinator, Patient Care (Acute & Ambulatory Care) with Vancouver Coastal Health (VCH)!

Vancouver Coastal Health is looking for a Registered Nurse to join the Complex Activation Medicine team at UBC Hospital in Vancouver, BC. Apply today to join our team!

As a Coordinator, Patient Care (Acute & Ambulatory Care) with VCH, you will:
Coordinates patient care activities in a defined area of clinical expertise and provides leadership, supervision and guidance to designated staff.
Facilitates efficient patient flow and patient access within and between units/programs/clinics.
Ensures a high standard of patient care by acting as a clinical resource for staff, supporting staff training and development and providing leadership and support to the interdisciplinary team.
Assists the Manager with performing administrative duties and coordinates staffing, scheduling and clinical research activities, ensuring optimal use of patient care resources.
Promotes education and research.
Consults and collaborates with interdisciplinary team members, the leadership team and other health care professionals/providers to achieve excellence in patient and family centered care and enhancement in the quality of life.
Qualifications Education & Experience
Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM).
Completion of post basic specialty nursing certificate/program if applicable.
Three (3) years' recent, related experience in the designated clinical area.
One (1) year's related administrative/supervisory experience, or an equivalent combination of education, training and experience.
Valid BC Driver's License and access to personal vehicle for local area travel may be required.
Knowledge, Skills & Abilities
Knowledge of evidence informed nursing practice related to designated clinical area.
Knowledge of other health care disciplines and their role in patient care.
Demonstrated ability to provide leadership, supervision, work direction and consultation.
Demonstrated ability to plan, organize and prioritize work.
Demonstrated ability to work collaboratively as a member of an interdisciplinary team.
Demonstrated ability to communicate (orally and in writing) and deal effectively with clients and their families, coworkers, physicians, other health care staff, and staff of external agencies.
Demonstrated ability to set priorities, problem-solve, adjust to unexpected events and deal with conflict.
Demonstrated ability to lead change and support staff through transition.
Knowledge of basic research, e.g. research ethics, research question, hypothesis and qualitative and quantitative data analyses methods.
Demonstrated ability to develop and deliver educational materials for staff/patients/clients and families based on educations theories, principles and best practices.
Demonstrated ability to promote a supportive and creative learning environment.
Demonstrated skill in clinical techniques and the use of applicable equipment and supplies.
Demonstrated skill in CPR techniques.
Demonstrated computer literacy to operate a computerized client care information system as well as applicable word processing, spreadsheet and database software applications.
Ability to operate related equipment.
Demonstrated physical ability to perform the duties of the position.
Closing Statement The hours of work including days off and work area may be subject to change consistent with operational requirements and the provision of the Collective Agreement and applicable statutes.

As per Ministry of Health policy, all health care workers working in publicly-funded health care facilities are required to report their past receipt of certain vaccines or history of certain infections. Collecting these records will allow for offering of any missing vaccines, and for appropriate actions to be taken in the event of any future exposure to a communicable disease or during outbreaks. For all new hires and appointments to Vancouver Coastal Health, you will be asked to provide this information as part of the onboarding process.

WHY JOIN VANCOUVER COASTAL HEALTH?

VCH is a world class innovator in medical care, research and teaching, delivering service to more than one million BC residents. At VCH, we embrace thinking boldly, taking smart risks, and "going first" when we believe it will lead to the best possible outcomes for patients and their families. We invite you to join us in creating healthy lives in healthy communities by showcasing our passion for care, connection to the communities we serve and our culture of teamwork that makes VCH a great place to work.
Comprehensive health benefits package, including MSP, extended health and dental and municipal pension plan
Grow your career with employer-paid training and leadership development opportunities
Wellness supports, including counselling, critical incident and innovative wellness services are available to employees and their immediate families
Award-winning recognition programs to honour staff, medical staff and volunteers
Access to exclusive discount offers and deals for VCH staff
At Vancouver Coastal Health, our vision of healthy lives in healthy communities inspires us and our values and pillars guide us. We support equitable practices, diverse teams and inclusive environments, which are vital to creating welcoming spaces where everyone can bring their whole selves to work and feel supported. We encourage applications from equity-deserving communities, including Indigenous Peoples and members of racialized groups, people with disabilities and people of all gender identities and expressions and sexual orientation.

Vancouver Coastal Health is proud to be recognized as one of BC’s Top Employers, Canada’s Best Diversity Employers and Canada's Top Employers for Young People in 2025.

Only short-listed applicants will be contacted for this posting.

***Employees of VCH must apply online via the Internal Career Portal on CareerHub, you are currently viewing the External Career Portal. Refer to the site for instructions on how to view internal job postings and how to apply as an employee. Current VCH employees who apply to this posting using this external site will be considered as an external candidate. Seniority will not apply.***

Thank you for your interest in Vancouver Coastal Health.

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Salary

The salary range for this position is CAD $49.20 - $67.08 / hour
Job Summary

We are currently hiring for a Relief Full Time Patient Care Coordinator to join our Neonatal Intensive Care Unit (NICU) team at Royal Columbian Hospital located in New Westminster, B.C. This position is available until approximately July 2026 or until the return of the incumbent.

Connect with us!

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields. Fraser Health offers opportunities for career growth and advancement and competitive benefits, including but not limited, to:
Four weeks of vacation to start
Comprehensive 100 % employer paid benefits
Immediate enrollment in a defined municipal pension plan
87% maternity top-up
50% subsidy on Translink passes

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor .

Instagram | Facebook | LinkedIn | X

Detailed Overview

In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff within the assigned unit(s). The Patient Care Coordinator has responsibility for the day-to-day operations of the assigned unit(s) including daily patient flow. Supports/participates in research, policy, quality improvement and risk management activities. The Patient Care Coordinator performs their duties with a unit or hospital focus and supports program and/or regional activities.

Responsibilities

Applies established criteria and prioritizes admissions/intake, leads and facilitates actions related to daily patient flow, plans for patient discharge and appropriate patient placement/referral by ensuring the care team follows through on specific care paths and processes and by reviewing the admission/intake and discharge planning of patients and individual care plans to ensure optimal progression to discharge, in collaboration with the other clinical team members.
Supervises nursing and nursing support staff and coordinates the work of the clinical team overall on a day-to-day basis; observes work and corrects where necessary, monitors the quality of care and the safety of patients, assigns and adjusts work assignments, schedules and coordinates staff, monitors and may authorize staff hours of work, including overtime, vacations, leave requests, ensuring service levels and staffing requirements are met.
Supports quality patient care and excellence in practice by promoting interprofessional collaboration and team building, supporting staff to plan and carry out patient/family education regarding illness prevention and health maintenance, acting as a mentor and resource to staff, role modeling best clinical practices, assessing clinical skills and by coaching staff and/or liaising with other health professional leaders to help them achieve established clinical performance goals.
Initiates/leads/supports plan of care conferences and rounds (e.g. iCare) for the purpose of optimal patient care management according to best practice; disseminates clinical information to nursing/nursing support staff and other members of the clinical team.
Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities.
Provides input into the development of a comprehensive orientation program, in collaboration with the Educator and other clinical staff.
Acts as a point person for patients and families who have concerns or questions regarding their care; follows ups as required. Participates in or leads the investigation of complaints by patients/families; follows up on complaints and implements corrective action as appropriate. Collaborates with Quality Improvement according to established protocols.
Participates in quality improvement and risk management activities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, conducting safety audits, and supporting implementation of teaching/learning when required.
Assists the Manager/Director by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and providing feedback on optimal use of budgetary resources and regarding minor and capital equipment needs as requested.
Promotes staff awareness and involvement in research/evaluation activities and special projects and participates in research and special projects as appropriate.
Collaborates with internal and external stakeholders, participates on a variety of designated professional or operational committees at the unit, hospital, program and/or regional level.
Participates in the review, development, implementation and evaluation of evidence-informed clinical decision support tools/policies.
Performs other related duties as assigned.

Qualifications

Education and Experience

Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Three (3) years of recent related clinical experience in the designated clinical area, including one (1) year of supervisory experience, or an equivalent combination of education, training and experience. Completion of post graduate course work and/or certification applicable to the designated clinical area.

Skills and Abilities
Clinical proficiency/expertise in the designated clinical area.
Ability to supervise and provide leadership and work direction.
Ability to coordinate patient assignments, in collaboration with staff.
Ability to monitor staff workload and patient factors and adjust patient assignments accordingly.
Ability to establish priorities for patient care, patient flow/discharge planning and overall daily operations of the designated unit(s).
Ability to monitor the quality of patient care and ensure maintenance of standards for nursing practice and nursing support staff.
Ability to monitor, assess and address performance issues based on professional standards of practice and to provide input to the Manager on formal performance reviews.
Ability to role model, coach and mentor best practices in patient care.
Ability to identify individual or group learning priorities to meet identified program, organizational and learner needs, in collaboration with other clinical staff.
Ability to support implementation of education based on changing practices e.g. legislation and technology.
Ability to provide input into budgets and minor and capital equipment.
Ability to communicate effectively both verbally and in writing.
Ability to work independently and in an organized and self directed manner.
Ability to problem-solve and effectively deal with conflict situations.
Ability to operate related equipment including applicable software.
Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 54,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor

IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.

Salary

The salary range for this position is CAD $49.20 - $67.08 / hour
Job Summary

Join our collegial-spirited team at Burnaby Hospital as we build for the future of health care in Burnaby.

The Burnaby Hospital redevelopment project is a multi-phase project that will transform the hospital into a modernized medical and surgical health care campus. Phase one is slated to open in spring 2025 and phase two in 2030.

Highlights of the two-phase redevelopment project include:
Expanded Emergency Department with additional treatment spaces
New health care pavilion with 83 beds to support maternity, neonatal intensive care, medicine and mental health patients
New operating rooms, procedure rooms and recovery spaces
New acute care tower with 160 beds
New medical imaging department
New integrated BC Cancer Centre

Burnaby Hospital plays an essential role to those living in the community by delivering a variety health care services. Services and specialties include emergency medicine, intermediate-level critical care, medical imaging, internal medicine, hospitalist medicine, geriatric medicine, neurology, gastroenterology, palliative, psychiatry, oncology, outpatient clinics, and an extensive surgery program with anesthesia, orthopedics, general surgery, ENT, ophthalmology, obstetrics and gynecology, urology and plastics specialties.

We are committed to staff wellness and planetary health and have active working groups to support these initiatives. In addition, we value career advancement and offer professional development and education opportunities.

Fraser Health is responsible for the delivery of hospital and community-based health services from Burnaby to Fraser Canyon on the traditional, ancestral and unceded territories of the Coast Salish and Nlaka’pamux Nations,and is home to six Métis Chartered Communities.

Our team of nearly 45,000 staff, medical staff and volunteers is dedicated to serving our patients, families and communities to deliver on our vision: Better health, best in health care. Learn more .

We are currently looking to fill a Casual opportunity for a Patient Care Coordinator at Burnaby Hospital located in Burnaby, BC .

Come work with us!

Joining the Fraser Health team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Fraser Health values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

Connect with us!

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor .

Instagram | Facebook | LinkedIn | X

Detailed Overview

In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff within the assigned unit(s). The Patient Care Coordinator has responsibility for the day-to-day operations of the assigned unit(s) including daily patient flow. Supports/participates in research, policy, quality improvement and risk management activities. The Patient Care Coordinator performs their duties with a unit or hospital focus and supports program and/or regional activities.

Responsibilities

Applies established criteria and prioritizes admissions/intake, leads and facilitates actions related to daily patient flow, plans for patient discharge and appropriate patient placement/referral by ensuring the care team follows through on specific care paths and processes and by reviewing the admission/intake and discharge planning of patients and individual care plans to ensure optimal progression to discharge, in collaboration with the other clinical team members.
Supervises nursing and nursing support staff and coordinates the work of the clinical team overall on a day-to-day basis; observes work and corrects where necessary, monitors the quality of care and the safety of patients, assigns and adjusts work assignments, schedules and coordinates staff, monitors and may authorize staff hours of work, including overtime, vacations, leave requests, ensuring service levels and staffing requirements are met.
Supports quality patient care and excellence in practice by promoting interprofessional collaboration and team building, supporting staff to plan and carry out patient/family education regarding illness prevention and health maintenance, acting as a mentor and resource to staff, role modeling best clinical practices, assessing clinical skills and by coaching staff and/or liaising with other health professional leaders to help them achieve established clinical performance goals.
Initiates/leads/supports plan of care conferences and rounds (e.g. iCare) for the purpose of optimal patient care management according to best practice; disseminates clinical information to nursing/nursing support staff and other members of the clinical team.
Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities.
Provides input into the development of a comprehensive orientation program, in collaboration with the Educator and other clinical staff.
Acts as a point person for patients and families who have concerns or questions regarding their care; follows ups as required. Participates in or leads the investigation of complaints by patients/families; follows up on complaints and implements corrective action as appropriate. Collaborates with Quality Improvement according to established protocols.
Participates in quality improvement and risk management activities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, conducting safety audits, and supporting implementation of teaching/learning when required.
Assists the Manager/Director by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and providing feedback on optimal use of budgetary resources and regarding minor and capital equipment needs as requested.
Promotes staff awareness and involvement in research/evaluation activities and special projects and participates in research and special projects as appropriate.
Collaborates with internal and external stakeholders, participates on a variety of designated professional or operational committees at the unit, hospital, program and/or regional level.
Participates in the review, development, implementation and evaluation of evidence-informed clinical decision support tools/policies.
Performs other related duties as assigned.

Qualifications

Education and Experience

Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Three (3) years of recent related clinical experience in the designated clinical area, including one (1) year of supervisory experience, or an equivalent combination of education, training and experience. Completion of post graduate course work and/or certification applicable to the designated clinical area.

Skills and Abilities
Clinical proficiency/expertise in the designated clinical area.
Ability to supervise and provide leadership and work direction.
Ability to coordinate patient assignments, in collaboration with staff.
Ability to monitor staff workload and patient factors and adjust patient assignments accordingly.
Ability to establish priorities for patient care, patient flow/discharge planning and overall daily operations of the designated unit(s).
Ability to monitor the quality of patient care and ensure maintenance of standards for nursing practice and nursing support staff.
Ability to monitor, assess and address performance issues based on professional standards of practice and to provide input to the Manager on formal performance reviews.
Ability to role model, coach and mentor best practices in patient care.
Ability to identify individual or group learning priorities to meet identified program, organizational and learner needs, in collaboration with other clinical staff.
Ability to support implementation of education based on changing practices e.g. legislation and technology.
Ability to provide input into budgets and minor and capital equipment.
Ability to communicate effectively both verbally and in writing.
Ability to work independently and in an organized and self directed manner.
Ability to problem-solve and effectively deal with conflict situations.
Ability to operate related equipment including applicable software.
Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 54,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor

IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.

Salary

The salary range for this position is CAD $49.20 - $67.08 / hour
Job Summary

Joining our team offers you opportunities to work in a rapidly growing organization with health professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in health care.

Connect with us!

We invite you to apply today and find out why employees recommend Fraser Health to their friends as an exceptional place to work. We are committed to planetary health, we value diversity in the work force and seek to maintain an environment of Respect, Caring and Trust.

Connect with us on our Careers social channels where you’ll learn about exciting opportunities, get career tips from our recruiters, and meet some of your future team members! You can also visit us on Indeed and Glassdoor.

Instagram | Facebook | LinkedIn | Twitter

Detailed Overview

In accordance with the British Columbia College of Nurses and Midwives (BCCNM) standards of practice and the Mission and Values of Fraser Health, the Patient Care Coordinator provides clinical supervision, guidance and support to nursing staff, other clinical team members and support staff within the assigned unit(s). The Patient Care Coordinator has responsibility for the day-to-day operations of the assigned unit(s) including daily patient flow. Supports/participates in research, policy, quality improvement and risk management activities. The Patient Care Coordinator performs their duties with a unit or hospital focus and supports program and/or regional activities.

Responsibilities

Applies established criteria and prioritizes admissions/intake, leads and facilitates actions related to daily patient flow, plans for patient discharge and appropriate patient placement/referral by ensuring the care team follows through on specific care paths and processes and by reviewing the admission/intake and discharge planning of patients and individual care plans to ensure optimal progression to discharge, in collaboration with the other clinical team members.
Supervises nursing and nursing support staff and coordinates the work of the clinical team overall on a day-to-day basis; observes work and corrects where necessary, monitors the quality of care and the safety of patients, assigns and adjusts work assignments, schedules and coordinates staff, monitors and may authorize staff hours of work, including overtime, vacations, leave requests, ensuring service levels and staffing requirements are met.
Supports quality patient care and excellence in practice by promoting interprofessional collaboration and team building, supporting staff to plan and carry out patient/family education regarding illness prevention and health maintenance, acting as a mentor and resource to staff, role modeling best clinical practices, assessing clinical skills and by coaching staff and/or liaising with other health professional leaders to help them achieve established clinical performance goals.
Initiates/leads/supports plan of care conferences and rounds (e.g. iCare) for the purpose of optimal patient care management according to best practice; disseminates clinical information to nursing/nursing support staff and other members of the clinical team.
Identifies learning requirements of staff and, in conjunction with the Manager, Educator and other members of the clinical team, provides input into the development of learning objectives; provides clinical support and guidance and evaluates the effectiveness of learning opportunities.
Provides input into the development of a comprehensive orientation program, in collaboration with the Educator and other clinical staff.
Acts as a point person for patients and families who have concerns or questions regarding their care; follows ups as required. Participates in or leads the investigation of complaints by patients/families; follows up on complaints and implements corrective action as appropriate. Collaborates with Quality Improvement according to established protocols.
Participates in quality improvement and risk management activities by methods such as evaluating effect of changes in practice, generating recommendations for alternative approaches to practices, conducting safety audits, and supporting implementation of teaching/learning when required.
Assists the Manager/Director by attending panel interviews, providing recommendations on the selection of new staff, providing feedback to the Manager on staff performance appraisals, and providing feedback on optimal use of budgetary resources and regarding minor and capital equipment needs as requested.
Promotes staff awareness and involvement in research/evaluation activities and special projects and participates in research and special projects as appropriate.
Collaborates with internal and external stakeholders, participates on a variety of designated professional or operational committees at the unit, hospital, program and/or regional level.
Participates in the review, development, implementation and evaluation of evidence-informed clinical decision support tools/policies.
Performs other related duties as assigned.

Qualifications

Education and Experience

Current practicing registration as a Registered Nurse with the British Columbia College of Nurses and Midwives (BCCNM). Three (3) years of recent related clinical experience in the designated clinical area, including one (1) year of supervisory experience, or an equivalent combination of education, training and experience. Completion of post graduate course work and/or certification applicable to the designated clinical area.

Skills and Abilities
Clinical proficiency/expertise in the designated clinical area.
Ability to supervise and provide leadership and work direction.
Ability to coordinate patient assignments, in collaboration with staff.
Ability to monitor staff workload and patient factors and adjust patient assignments accordingly.
Ability to establish priorities for patient care, patient flow/discharge planning and overall daily operations of the designated unit(s).
Ability to monitor the quality of patient care and ensure maintenance of standards for nursing practice and nursing support staff.
Ability to monitor, assess and address performance issues based on professional standards of practice and to provide input to the Manager on formal performance reviews.
Ability to role model, coach and mentor best practices in patient care.
Ability to identify individual or group learning priorities to meet identified program, organizational and learner needs, in collaboration with other clinical staff.
Ability to support implementation of education based on changing practices e.g. legislation and technology.
Ability to provide input into budgets and minor and capital equipment.
Ability to communicate effectively both verbally and in writing.
Ability to work independently and in an organized and self directed manner.
Ability to problem-solve and effectively deal with conflict situations.
Ability to operate related equipment including applicable software.
Physical ability to perform the duties of the position.

About Fraser Health

Fraser Health is the heart of health care for over two million people in Metro Vancouver and the Fraser Valley in British Columbia, Canada, on the traditional, ancestral and unceded lands of the Coast Salish and Nlaka’pamux Nations and is home to 32 First Nations within the Fraser Salish region.

People - those we care for and those who care for them - are at the heart of everything we do. Our hospital and community-based services are delivered by a team of 54,000+ staff, medical staff and volunteers.

We are committed to planetary health and value diversity in the work force. We strive to maintain an environment of respect, caring and trust. Fraser Health’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable and culturally safe manner.

Together, we are the heart of health care.

Instagram | Facebook | LinkedIn | X | Indeed | Glassdoor

IMPORTANT: Recruitment scam warning
Please be on alert for recruitment scams. We are aware of several scams targeting individuals by falsely claiming to represent Fraser Health. Always take precautions when sharing personal details with unverified sources. Please note that we will never ask for money or payment, nor ask you to download or install an app at any point during our recruitment process.