230 Quality Management jobs in Canada

Controller & ISO Quality Management Representative

Burlington, Ontario Sure Flow Equipment Inc.

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Sure Flow Equipment Inc. is seeking a highly organized and detail-oriented Controller & ISO Quality Management Representative to join our team. This hybrid role is ideal for a motivated individual with a strong accounting background and experience in ISO 9001:2015 compliance. The successful candidate will support both the financial health of the organization and the effectiveness of its Quality Management System (QMS). This is a dynamic position involving hands-on financial management, internal audits, quality system oversight, and cross-departmental collaboration. Key Responsibilities: Accounting & Financial Support * Assist in the preparation of monthly and annual financial reports including balance sheets, income statements, and cash flow analysis. * Manage A/P and A/R functions: invoice approvals, payment processing, and collections. * Reconcile general ledger, bank accounts, and other balance sheet items to ensure accuracy and completeness. * Support Sage 300 project costing and monitor fabrication cost performance. * Assist with payroll processing and vacation tracking. * Participate in month-end and year-end close processes. * Support internal controls, audits, and compliance with accounting standards. * Collaborate with the President on financial insights and strategic decision-making. ISO 9001:2015 Quality Management * Maintain and improve the Quality Management System (QMS) to ensure ongoing ISO 9001:2015 certification and compliance. * Plan, lead, and document internal audits; manage non-conformities and corrective actions. * Coordinate customer satisfaction tracking and promote a customer-first culture. * Champion continuous improvement initiatives across departments using root cause analysis and process mapping. * Oversee QMS documentation (procedures, policies, forms); ensure version control and accessibility. * Conduct quality training and promote QMS awareness throughout the organization. * Prepare QMS performance reports for senior management and support regular management reviews. * Ensure alignment of QMS efforts with CTPAT and other compliance certifications. Qualifications: * Bachelor’s degree in Accounting, Finance, or related field. * 2+ years of experience in accounting or finance, preferably in a manufacturing or operational setting. * Knowledge of ISO 9001:2015 standards and internal auditing experience would be an asset. (willing to train for motivated candidate) * Proficient in Microsoft Excel and the Microsoft Office Suite; experience with Sage 300 preferred. * Strong understanding of A/P, A/R, and general financial processes. * Highly organized and detail-oriented with strong analytical and problem-solving abilities. * Excellent written and verbal communication skills. * Ability to maintain confidentiality, manage multiple priorities, and work both independently and as part of a team. Why Join Us? * Work closely with leadership in a hands-on, cross-functional role. * Be part of a company committed to quality, compliance, and continuous improvement. * Engage in both operational and financial functions, offering broad exposure and growth potential. Ready to bring your accounting expertise and quality management knowledge together in a high-impact role? Apply today! We appreciate all who express interest; however, only those selected for an interview will be contacted.  We are committed to an equitable, inclusive, diverse, and accessible workplace and encourage applications from all qualified applicants. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, Sure Flow Equipment Inc. will provide accommodations to applicants with disabilities throughout the recruitment, selection and/or assessment process. Please inform Human Resources of the nature of any accommodation(s) that you may require.

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Quality Management System (QMS) Lead

Burlington, Ontario JFE Shoji Power Canada Inc.

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Join Our Team: Quality Management System (QMS) Lead Opportunity! 

About Us
JFE Shoji Power Canada (JSC) is an electrical steel products manufacturer located in Burlington, Ontario. As the largest producer of transformer cores in North America, JSC specializes in wound, amorphous, and step-lap cores for power generation and distribution equipment. Its electrical steel products and magnetic materials are also used in electric vehicle motors and charging station infrastructure, data centres, audio equipment, and other industrial applications.

Since 1972, JSC (formerly Cogent) has grown from a small niche manufacturer to an integral part of the North American electrical steel supply chain with multiple facilities and over 500 employees. JSC is dedicated to meeting the growing demand for electrical energy by providing strategic, innovative, and sustainable solutions to its clients.

Position Overview: 

The QMS Lead is responsible for developing, implementing, maintaining, and continuously improving the organization's Quality Management System in accordance with applicable standards (e.g., ISO 9001, IATF 16949). This role will work cross-functionally with internal stakeholders to ensure that the QMS efficiently and effectively supports business strategies and objectives, complies with regulatory requirements, and helps drive and sustain a culture of continuous improvement within the organization. 

Key Responsibilities   

  • Working with process owners and stakeholders, facilitate the definition, improvement, and implementation of QMS-scoped business processes, and controlled standards. 
  • Ensure the QMS aligns with international standards (e.g., ISO 9001) and regulatory requirements. 
  • Manage an efficient and effective document control processes, capable of delivering simple document user access to single source of truth in business process standards. 
  • Boundless passion for transforming a quality management system to a world-class future state. 
  • Manage the internal audit processes; with schedule planning, auditor development, ensuring timely closure of corrective actions to strengthen process literacy and “walk the talk” compliance. 
  • Support Senior Quality Manager and other organization leaders on external, customer, and corporate audits. 
  • Provide coaching and support for continuous improvement initiatives related to quality and operational effectiveness. 
  • Support non-conformance management and resolutions related to QMS (CAPA). 
  • Support QMS training for employees at all organizational levels. 
  • Promote a positive quality improvement mindset and awareness throughout the organization. 
  • Support collection and analysis of quality data. 
  • Support development of leading and lagging quality metrics (KAIs, KPIs). 
  • Prepare reports and populate dashboards for leadership on QMS performance. 
  • Identify and recommend opportunities for continuous improvement. 
  • Ensure ongoing compliance with applicable laws, regulations, and standards. 
  • Support risk assessments and implement risk-based thinking in quality planning. 
  • Act as the main liaison between departments for QMS-related matters. 
  • Work closely with cross-functional stakeholders to drive process improvements. 
  • Mentor quality team members and support development initiatives. 

Required Qualifications 

  • Minimum 5 years of experience developing, managing, and improving QMS processes in a 24/7 manufacturing environment aligned with internal standards like ISO 9001 and IATA 16949.
  • Certification in ISO9001 (or other relevant standard); Lead Auditor preferred. 
  • Bachelor's degree in quality management, engineering, related technical discipline, or equivalent work experience. 
  • Demonstrated success as an empathetic and energetic change agent, with a demonstrated ability to leverage your developed EQ to convey curiosity about stakeholder needs, build consensus on a path forward, influence without authority, and gain buy-in to positive change. 
  • A proven track record in facilitating multi-functional process mapping and improvement, to deliver clarity in role accountabilities and responsibilities and cross-functional engagement. 
  • Working knowledge of supporting IT platforms with a “process before platform” bias, thriving on collaboration to simplify the user experience as a strategy to ensure adoption. 
  • Strong working knowledge of QMS methods (CAPA, SCAR, MRB, CX, etc.). 
  • Experience with regulatory audits and compliance in (industry, e.g., manufacturing, medical devices, etc.). 
  • Excellent written and verbal communication skills, grounded in empathy and emotional intelligence. 
  • Strong prioritization, organization, and leadership skills. 
  • Proficiency in MS365 ecosystem; including Outlook, Word, Excel, Teams, SharePoint, Visio, Forms, etc. 
  • Ability to configure MS SharePoint functionality to support document life cycle management and version control processes, for enhanced document user experience and simple navigation/access. 

Preferred Qualifications 

  • Prior experience in ERP and MES transformations (e.g., NetSuite, Smart Factory). 
  • Familiarity with QMS-specific applications (e.g., QT9, Master Control, ETQ, etc.). 
  • Proficiency in Business Process Model Notation (BPMN) used in process mapping. 
  • Working knowledge of formal Change Management methods (ProSci ADKAR). 
  • Working knowledge of Cost of Poor Quality (CoP). 
  • Working knowledge of Lean Six Sigma (LSS) tools; FMEA and PDCA-structured RCCA. 
  • Proficiency in SharePoint platform-specific tools: SharePoint Designer, SharePoint Online, SharePoint Framework (SPFx), and SharePoint Object Model. 
  • Programming skills in C#, JavaScript, HTML, and CSS for developing custom web parts, workflows, and front-end interfaces. 
What Sets Us Apart?

At JFE Shoji Power Canada, we are more than just a company—we are a community that embraces safety. We have a proactive safety attitude where every team member is empowered to care for each other and take responsibility for keeping everyone safe. By embodying the ICare principles, we ensure that safety is not just a priority but a core value of our culture. Each employee plays an essential role in shaping a workplace where safety is embedded in every action we take, and where incidents are prevented before they happen.
 

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Quality Improvement Consultant- Quality Management

Brampton, Ontario William Osler Health System

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Company Description

One of Canada's Best Diversity Employers and Greater Toronto's Top Employers for many consecutive years, William Osler Health System (Osler) provides a safe and supportive health care network to grow your career. Osler is nationally recognized for its commitment to patient safety and is Accredited with Exemplary Standing, the highest rating a Canadian hospital can receive. As a major Ontario hospital system, and home to some of the biggest specialty and emergency departments in the country, Osler serves the 1.3 million residents of Brampton, Etobicoke and surrounding communities. We are proud to offer you incredible exposure to best-in-class health care delivery and challenging hands-on opportunities to stay at the top of your game.

A hospital system built for and by the community, we continue to expand our services to meet the needs of a growing population, creating opportunities for increased hands-on skills development, cross-department training and promotional opportunities. Guided by our accomplished senior leadership team, together we are driving our vision of patient-inspired health care without boundaries.

At Osler, we invest in careers that go beyond where health care professionals like you can achieve their goals and find deep personal and professional fulfillment. Join our team today!

Job Description

Reporting to the Manager, Quality and Practice, the Quality Improvement and Patient Safety Consultant has a keen interest and demonstrated experience in leading and facilitating processes related to quality improvement, patient safety, accreditation, and critical incident management. This role is responsible for supporting corporate initiatives and working with organizational leadership and staff to develop policies and procedures that ensure high-quality care, minimize patient harm, and foster a culture of continuous improvement.

A key focus of this role includes the implementation and sustainability of accreditation standards, ensuring compliance with national best practices and regulatory requirements. The consultant will play an integral role in supporting the organization’s Quality Improvement Plan (QIP) by facilitating the selection, monitoring, and achievement of quality indicators aligned with strategic priorities. Additionally, the role involves analyzing patient safety incident data and patient care trends to drive evidence-based improvements and proactively address potential risks.

The Quality Improvement and Patient Safety Consultant collaborates with key stakeholders to implement solutions for identified improvement opportunities, map out new processes, test changes, and evaluate the impact of quality and patient safety initiatives. This includes supporting accreditation readiness activities, such as facilitating mock surveys, preparing evidence submissions, coordinating tracer activities, and ensuring alignment with Accreditation Canada standards.

In addition, this position supports the critical incident management process, assisting clinical leaders with the identification, review, and resolution of incidents. The consultant will coordinate and facilitate root cause analyses, lead interdisciplinary debriefings, and help translate learnings from incidents into system-level improvements. They will also play a key role in embedding a Just Culture approach, ensuring that lessons learned contribute to proactive risk mitigation strategies.

The Quality Improvement and Patient Safety Consultant plays a critical role in advancing the organization’s quality, accreditation, and patient safety agenda. This position is responsible for implementing evidence-based quality improvement strategies, leading accreditation activities, and supporting the successful execution of the Quality Improvement Plan (QIP) to enhance patient care outcomes. The consultant works closely with clinical leaders, frontline staff, and interdisciplinary teams to drive improvements that align with the organization’s strategic priorities and accreditation standards.

Accountabilities:

  • Conduct surveillance and analysis of patient safety incidents, quality indicators, and accreditation-related metrics to identify trends and areas for improvement.
  • Lead and support the coordination of critical incident reviews, root cause analyses, and accreditation tracers, ensuring key learnings drive system improvements.
  • Collaborate with clinical leaders and staff to develop and implement policies, procedures, and improvement strategies that enhance quality, safety, and accreditation readiness.
  • Support the planning, implementation, and monitoring of the Quality Improvement Plan (QIP) to ensure measurable improvements in patient care outcomes.
  • Engage frontline staff in quality and patient safety initiatives, including education, knowledge translation, and participation in accreditation activities.
  • Provide project management and data analysis support for quality improvement, accreditation, and risk management initiatives.
  • Maintain and optimize systems that support patient safety incident reporting, accreditation evidence collection, and QIP progress tracking.
  • Attend and contribute to various quality, patient safety, and accreditation committees as required.
Qualifications

  • Undergraduate Degree in related field (business administration, health care administration, health profession)
  • College degree/certificate in clinical practice or risk management, health care administration
  • Three years work experience in clinical risk management, quality improvement, accreditation or related field in health care
  • Critical incident management or patient safety and accreditation experience within the last three years preferred
  • Member of a Regulated College in Ontario preferred
  • Certified Risk Management designation an asset
  • Demonstrated understanding of acute care environment
  • Demonstrated understanding of quality improvement, patient safety methodologies
  • Self-directed and able to deal with multiple stakeholders while managing multiple priorities and workload management
  • Ability to work in a team based environment
  • Exceptional computer skills
  • Data management and statistical experience desirable
  • Proven ability to remain up-to-date with health care quality assurance trends, practices and legislation
  • Experience in collecting, analyzing, interpreting data and reporting for the purposes of quality improvement or critical incident management
  • Experience in managing broad (e.g. hospital-wide) improvement projects
  • Must demonstrate Osler's Values of Respect, Excellence, Service, Compassion, Innovation and Collaboration


Additional Information

Hours: Currently days, Monday to Friday (subject to change in accordance with operational requirements)

Internal application deadline: April 18, 2025

Applications are still open for external candidates. 

Annual Salary:

Minimum: $88,413.00/yearly
Maximum: $110,526.00/yearly

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Osler values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act. If you require an accommodation at any stage of the recruitment process, please notify Human Resources at

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose.

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Quality Systems Specialist

Vancouver, British Columbia LMI Technologies

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LMI Technologies, recognized as one of Canada’s Best Workplaces, is a medium-sized technology company built on a culture of openness, respect and professional excellence. At LMI our staff work passionately toward the common goal of designing and delivering innovative 3D machine vision solutions to OEMs and System Integrators working in industrial factory automation around the world. The result of this teamwork is high-performance, easy-to-implement and cost-effective 3D sensor technologies that deliver the best results in even the most challenging 3D inline inspection applications.

What will you do as an Quality Systems Specialist? The Quality Systems Specialist is responsible for maintaining and continuously improving the company’s Quality Management System in alignment with applicable standards such as ISO 9001 and ISO 14001. In addition to core QMS responsibilities, this role will serve as the key owner of the customer complaint handling process, ensuring that complaints are logged, investigated, and resolved effectively and on time, with appropriate root cause analysis and corrective/preventive actions. The role also plays a key part in driving continual improvement by monitoring quality-related KPIs and collaborating with process owners across departments to ensure performance is reviewed and aligned with business and customer expectations.
 
  • Maintain and improve the company’s QMS/EMS to ensure compliance with regulatory and certification requirements.
  • Engage with all departments to identify, document, and continuously improve key business processes.
  • Conduct process-based audits, tracing inputs, activities, outputs, and handoffs to assess conformance and identify areas for improvement, assessing not just procedural compliance but also how effectively processes are implemented and linked to customer satisfaction, quality objectives, and overall system maturity.
  • Monitor and report QMS/EMS performance metrics.
  • Identify and drive continuous improvement initiatives.
  • Identify and monitor nonconformances & opportunity for improvement. 
  • Provide sound guidance on root cause analysis and facilitate proposed corrective actions with responsible owners, and verify effectiveness of implemented solutions.
  • Assist in the creation, revision, and control of documentation related to the QMS/EMS.
  • Develop, review, improve and implement corporate quality management policies & procedures.
  • Train employees on QMS/EMS procedures and ensure awareness and compliance across departments.
  • Prepare for and support external audits or certification assessments (e.g., SAI Global, SCC),  including documentation preparation, facilitation, and follow-up on findings.
  • Assist departments in closing audit findings and verifying completion of corrective actions.
  • Contribute to the annual measurable objectives set by the management.
  • Lead the review of Quality Department KPIs, identifying trends or gaps and working with responsible process owners to initiate and track corrective or improvement actions. 
  • Serve as the central point of contact for managing customer complaints across the organization.
  • Ensure complaints are logged, categorized, and tracked in the appropriate system.
  • Ensure timely, accurate communication with internal teams and, where applicable, customer-facing representatives.
  • Coordinate cross-functional investigations, ensuring timely root cause analysis and implementation of corrective/preventive actions.
  • Communicate investigation results and resolution plans to internal stakeholders and customer-facing teams.
  • Monitor complaint trends and escalate recurring or high-risk issues.
  • Ensure complaint handling complies with internal procedures and customer requirements.
  • Stay current with evolving standards, customer requirements, and best practices.
  • Adhere to LMI Employee Policy Manual
What do you need to be successful?
  • Bachelor’s degree in Engineering, Quality, or related fields.
  • Minimum of 5 years experience in a quality role, with hands-on experience managing ISO 9001QMS and ISO 14001 EMS.
  • Strong knowledge of ISO 9001 and 14001 standards
  • Proficiency in root cause analysis techniques (5Whys, Fishbone Diagram, etc.) and quality tools. 
  • Proven experience managing customer complaints, CAPA processes, internal and external audits.
  • Registrations:
  1. Certified ISO 19011:2018 Lead Auditor is required. 
  2. Certified internal auditor ISO 9001and 14001 is required.
  3. ASQ CQE and CQA is preferred.
Knowledge, Skills and Abilities:
 
  • Analytical mindset with attention to detail.
  • Excellent interpersonal and communication skills with ability to effectively work with technical personnel at various levels of the organization.
  • Demonstrated teamwork and problem-solving skills
  • Strong understanding of process-based auditing methods and ability to assess unfamiliar technical processes by tracing logical flow and evidence of implementation.
  • Confident in engaging with departments outside of their technical expertise to assess process performance, handoffs, and alignment with QMS requirements.
  • Ability to handle multiple priorities and work independently.
  • Experience with regulatory inspections or customer audits is a plus.

Salary Range: $66,400- $94,620

How to submit your interest?

If you are interested in this exciting opportunity and working for a fast-growing global technology company with an inspiring and engaging workplace environment, please submit your application to our Human Resources team in confidence by clicking the “Apply Now” button.

While we appreciate your interest in LMI very much, we are only able to respond to candidates selected for further consideration. We look forward to talking to you about the possibilities of beginning a rewarding new chapter of your career!

Why being inclusive is important to us?

At LMI Technologies, we are an Equal Opportunity employer and we value the diversity of the people we hire and serve. We strive to build and grow our team that fosters variety in backgrounds, perspectives, experiences and skills. We embrace inclusiveness in our workplace, so we can utilize each person’s talents and strengths.

If you are interested in working for a fast-growing global technology company with an inspiring and engaging workplace environment, we invite you to apply and talk about the possibilities of beginning a rewarding new chapter of your career.

We assure you, once you complete your application, your information is safe with us. To learn more about how we use your personal data, please review our Privacy Policy ( -policy).

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Regional Quality Systems Specialist (Full-time Permanent)

Kenora, Ontario Lake of the Woods District Hospital

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Job Description

Job Description

Job Type

Full-time Permanent

Hours

1.00 FTE

Salary

Up to $97,000 per year

Closing Date

Monday, August 4, 2025

Description

As an integral member of the Kenora Rainy-River Regional Laboratory Program (KRRRLP) the Regional Quality Systems Specialist will provide the technical expertise required to provide ongoing support and coordination of all regional quality initiatives, and regulatory functions to all laboratories within the regional program and partnership.

Reporting directly to the Program Director, Regional Laboratory Services, and working with the regional laboratory managers and staff, the Regional Quality Systems Specialist will lead the regional quality plan, maintaining alignment with the regional quality management system and its goals and objectives. In collaboration with the lab managers and regional laboratory program medical director, this individual will ensure regulatory conformance within the regional labs.

This position requires a proactive individual able to plan, anticipate needs and take responsibility for resolving matters efficiently and independently. The incumbent will bring to this role a high level of professionalism, composure, diplomacy, flexibility, and critical thinking and will operate effectively in a remote working environment. The Regional Quality Systems Specialist will encompass a regional focus and apply an in-depth level of lab operations, quality management knowledge and the ability to lead and collaborate with multi-organizational employees to influence without authority.

Qualifications

  • Registration in good standing with the CMLTO, or ability to register
  • Completion of a Medical Laboratory Technology program, Medical Laboratory Science program, or Medical Pathologist Assistant program from an accredited institution. Consideration will be given to the completion of a Medical Laboratory Technician program from an accredited institution.
  • Certification in quality assurance practices is an asset
  • Minimum 5years working in a medical laboratory environment with demonstrated experience in Quality Management and evidence of continuous professional development
  • Knowledge of laboratory accreditation requirements and risk management
  • Proficiency in various software applications, specifically Adobe and Microsoft Office suite (365), and Teams
  • Excellent written and oral communication skills
  • Excellent organizational, time management and problem-solving skills
  • Ability to work flexible hours, manage and prioritize workload effectively in a dynamic environment
  • Demonstrated initiative to identify/recommend quality system improvements, and willingness to lead projects as assigned
  • Ability to work independently and as part of a team with minimal supervision in a remote work environment
  • Demonstrated reliable attendance record
  • Understanding of document control practices and quality system essentials
  • Education, training and/or experience in procedure writing

Please apply through the online application process via

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted.

Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. Applications will be screened based on the posted qualifications.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application.

For more information or to request an accommodation please contact the Human Resources Department at ext. 2393

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Regional Quality Systems Specialist (Full-time Permanent)

Kenora, Ontario Lake of the Woods District Hospital

Posted 15 days ago

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Job Description

Permanent

Job Type

Full-time Permanent

Hours

1.00 FTE

Salary

Up to $97,000 per year

Closing Date

Monday, July 21, 2025

Description

As an integral member of the Kenora Rainy-River Regional Laboratory Program (KRRRLP) the Regional Quality Systems Specialist will provide the technical expertise required to provide ongoing support and coordination of all regional quality initiatives, and regulatory functions to all laboratories within the regional program and partnership.

Reporting directly to the Program Director, Regional Laboratory Services, and working with the regional laboratory managers and staff, the Regional Quality Systems Specialist will lead the regional quality plan, maintaining alignment with the regional quality management system and its goals and objectives. In collaboration with the lab managers and regional laboratory program medical director, this individual will ensure regulatory conformance within the regional labs.

This position requires a proactive individual able to plan, anticipate needs and take responsibility for resolving matters efficiently and independently.  The incumbent will bring to this role a high level of professionalism, composure, diplomacy, flexibility, and critical thinking and will operate effectively in a remote working environment. The Regional Quality Systems Specialist will encompass a regional focus and apply an in-depth level of lab operations, quality management knowledge and the ability to lead and collaborate with multi-organizational employees to influence without authority.

Qualifications

  • Registration in good standing with the CMLTO, or ability to register
  • Completion of a Medical Laboratory Technology program, Medical Laboratory Science program, or Medical Pathologist Assistant program from an accredited institution. Consideration will be given to the completion of a Medical Laboratory Technician program from an accredited institution.
  • Certification in quality assurance practices is an asset
  • Minimum 5years working in a medical laboratory environment with demonstrated experience in Quality Management and evidence of continuous professional development
  • Knowledge of laboratory accreditation requirements and risk management
  • Proficiency in various software applications, specifically Adobe and Microsoft Office suite (365), and Teams
  • Excellent written and oral communication skills
  • Excellent organizational, time management and problem-solving skills
  • Ability to work flexible hours, manage and prioritize workload effectively in a dynamic environment
  • Demonstrated initiative to identify/recommend quality system improvements, and willingness to lead projects as assigned
  • Ability to work independently and as part of a team with minimal supervision in a remote work environment
  • Demonstrated reliable attendance record
  • Understanding of document control practices and quality system essentials
  • Education, training and/or experience in procedure writing

Please apply through the online application process via

We thank all applicants for their interest but advise that only those selected for further consideration will be contacted.

Qualified applicants may be considered for other comparable positions or within the same classification other than this posted position.

Please prepare your application in accordance with the qualifications posted in the job advertisement. Applications will be screened based on the posted qualifications.

LWDH is committed to the principles of equity, diversity, and inclusion and belongingness in our operations, throughout our workplace, and seeks to employ individuals who are committed to and value these principles.

We believe in and promote the rights of all persons with disabilities as outlined in the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA 2005) and its related Accessibility Standards Regulations. To meet this responsibility, LWDH will make appropriate accommodations, including alternative formats available. Please inform Human Resources of any accommodation(s) at any point throughout the recruitment and selection process to ensure your equal participation.

LWDH values the importance of creating a workplace that reflects the population it serves and promotes the representation of the Employment Equity groups as outlined by the Employment Equity Act (1993). Applicants are encouraged to self-declare at the time of application.

For more information or to request an accommodation please contact the Human Resources Department at ext. 2393

This advertiser has chosen not to accept applicants from your region.

Insider Threat Management Investigations Quality Control Analyst

Markham, Ontario TD Bank

Posted 4 days ago

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Job Description

**Work Location:**
Markham, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
Governance & Control
**Pay Details:**
$76,800 - $115,200 CAD
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
**Insider Threat Management (ITM) Quality Control (QC)**
ITM Investigations are conducted when there is concern that an employee knowingly or through negligence has created risk to our customers or the bank. This could be through improperly accessing or misusing data, facilitating illegal external activities, cyber or IT abuse or severe physical threats.
At the completion of the ITM Investigation QC performs an inline review prior to case closure to ensure accuracy and completeness in accordance with published guidance and standards.
QC employees must be subject matter experts on ITM Investigations so that they can identify when there are inaccuracies or incomplete case work.
Job duties include:
+ Perform a holistic review of the ITM Investigations cases in the ITM system of record to ensure adherence to published guidance and standards
+ Complete a QC review script with results of holistic review
+ Identify errors within ITM Investigations cases when applicable
+ Provide concise feedback to the ITM Investigator so that the case errors can be corrected
+ Validate case errors are corrected
+ Collaborate with ITM Investigator on error disputes
+ Calibrate with ITM QC colleagues to ensure consistency in QC reviews
+ Update QC review scripts when published guidance and standards update
+ Complete QC within established SLA and highest level of quality
+ Assist QC leadership with additional projects or tasks as needed
+ Assist with data validations for QC results reporting
+ Assist with reconciliation of QC reviews completed
+ Stay informed and knowledgeable on all published guidance, standards and technology in scope for QC
+ Identify themes or trends in errors and raise to leadership when applicable
+ Identify opportunities in published guidance and standards that could provide more clarity to reduce errors
**EXPERIENCE & EDUCATION**
+ Undergraduate degree preferred
+ Broad and deep knowledge of business and risk and control environment
+ 5+ years of relevant experience
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
Sans Objet
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.
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