11 Ramp Agent jobs in Canada

Job Description

Job Description

Air Canada flight passes!
5 per year can be used for 5 trips individually OR you can use them for family members travelling with you.

Westjet Flight Passes!
Paid Training!
Advancement opportunties!

Summary:

Ramp Agents are responsible for facilitating the turnaround of aircraft (arrivals and departures). Ramp Agents, under the guidance of Lead GSA’s direct aircraft into the gate, load, unload and sort all luggage and freight, de-ice the aircraft, service lavatories, fill the aircraft’s portable water supply and direct the aircraft during gate push-back.

Job Duties:

• Responsible for maintaining safety and security of the ramp at all times.
• Assist in ramp set up and storage of equipment and baggage.
• Actively participates in the Safety Management System. (SMS)
• Marshal aircraft on the ramp, includes directing, assisting and parking all arriving, departing and towed aircraft
• Responsible for courteous, prompt, accurate and careful handling of customer baggage and airfreight (if applicable), including loading and offloading aircraft, sorting and transfer of baggage to carousels.
• Service aircraft as needed i.e. aircraft lavatories, potable water fills, cabin grooming and deicing.
• Observe safe ground-handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
• Comply with all safety procedures and airline policies.
• Constantly communicate with flight crew personnel and other ground personnel.
• Actively participate in SA’s Safety Management System (SMS) including reporting hazard and incidents encountered in daily operations.  Understand, comply with and promote the company Safety Policy.
• Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security. 
• All employees are responsible for ensuring quality control in their own activities.
• Cooperate fully with Inspectors to achieve quality inspection commitment.
• Participate in training to comprehend, implement, and maintain all quality objectives as stated in our Quality Management System to ensure delivery of desired levels of operational safety and security. 
• All employees are responsible for ensuring quality control in their own activities.
• Cooperate fully with Inspectors to achieve quality inspection commitments.
• Performs other duties as required.

Requirements:

• Be legally entitled to work in Canada.
• Possess a valid driver’s license.
• Ability to work on a permanent basis in Canada.
• Obtain a clear criminal record.
• Ability to obtain necessary airport and/or Transport Canada security clearances.
• Must be capable of lifting/pushing/pulling up to 50lbs (23kg) on a regular basis.
• Ability to work nights, weekends, holidays and varying schedules.
• Must successfully complete airline specific training programs and recertification.

Core Competencies:

• Able to work efficiently as a part of a team as well as independently.
• Operate Ground Service Equipment in a safe and respectful manner.
• Able to work well under pressure and meet set deadlines.
• Attention to detail in all areas of work.
• Strong work ethic and positive team attitude.

About GAT Airline Ground Support:

GAT is a leading Ground Service provider to the airlines. Our additional line of business is Sky Cafe, Airline Catering. We are a growing company with opportunities for growth and career advancement!

Job Description

Job Description

Our motto, "We are Ladies and Gentlemen, serving Ladies and Gentlemen", is evident in every interaction with our customers, co-workers, and team mates. We strive to find the best and brightest talent for each position within our organization, enabling the unique qualities of each individual to shine and compliment the entire team.

• Is the customer #1 with you?
• Are you a positive, up-beat person?
• Do you have an inner need to do things right in a timely fashion?
• Do you insist on working safely and efficiently?
• Are you known for your reliability and dependability?
• Do you have a burning desire to be the best at what you do?
• Are you excited to provide a level of customer service unrivaled by the competition?
• Do you enjoy working outside?

The ramp agent is responsible for providing efficient service for all internal and external customers by using excellent, in-depth knowledge of company procedures with primary focus on receiving and departing aircraft. Also requires communicating effectively with customers, pilots, and team members within the line service and customer service departments. Responsibilities and Duties

• Greet incoming and prepare departing aircraft
• Assist in aircraft movement, placement, and storage as a wing walker
• Fulfill pilot's service requests
• Receive, store, transfer, and dispense petroleum fuel products
• Operate motorized fueling vehicles (fuel tank trucks, automatic transmission)
• Fuel and de-fuel aircraft per requirements
• Inspect fueling equipment and vehicles - report malfunctions or inconsistencies
• Perform accurate fueling calculations
• Fuel ground support equipment (gasoline r diesel) as required
• Interact with carrier personnel
• Utilize hand-held radios, telephones, and computers for communication
• Complete and submit all documentation associated with fueling activities
• Respond to fuel emergencies (i.e. fuel spills) utilizing emergency response cart and follow established environmental/company guidelines
• Comply with all federal, state, municipal, airport authority and carrier security requirements

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Qualifications & Competencies

1. Customer focus-naturally outgoing/extroverted
2. Communicate with customers and employees in person, on phone, and through radio communications
3. Must be able to operate a motor vehicle and be insurable by our insurance company (Requires clean driving record)
4. Strong computer skills
5. General math aptitude
6. Bilingual preferred
7. Must be willing to work in all weather conditions
8. Must be dependable and able to take direction from supervisors
9. Must be able to work in a time sensitive, multiple shift, and team orientated environment

Reporting Relationship This position reports to the Line Service Manager Work Environment This position works outside in all types of weather conditions and direct contact with both moving and non-moving aircraft. This position may be exposed to hazardous noise levels, chemicals, fumes, and machinery. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job, to include but not limited to:

1. Must be able to lift 50 pounds
2. Possible exposure to hazardous noise levels, chemicals, fumes, and machinery
3. Outside work in all types of weather conditions
4. Position may requires bending, lifting, walking, stooping, squatting, gripping and climbing a ladder

Position Type and Expected Hours of Work This is a non-exempt position This position includes shift work which requires working evenings and weekends, and on scheduled company holidays. Travel No travel is expected for this position. Education, Experience, and Eligibility Qualifications

1. Customer service experience in the service industry preferred
2. High School Diploma or equivalent
3. Entry level position
4. Ability to work evenings, weekends, and holidays
5. Acceptable driving record
6. Ability to pass a background check
7. Zero tolerance drug free employer includes pre-employment and random screening

**Applicant must be flexible. Able to work any shift, weekends and holidays **

EEO Statement Million Air is an Equal Opportunity/Affirmative Action Employer/Protected Veteran/Disabled

Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this position. Duties, Responsibilities, and activities may change at any time with our without notice.

Job Description

Job Description

**PLEASE APPLY DIRECTLY ON OUR WEBSITE CAREERS PAGE

**6 Month Seasonal Term with potential to extend**

Canadian Base Operators' & Acden's Firebag Airport team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you.

The Ramp Agent Positions are located at the Firebag Airport North of Fort McMurray and the position typically reports directly to the Ramp Agent Team Lead. Their primary focus is to perform the duties associated with Ground Support/Ramp Airport Operations such as but not limited to: aircraft de-icing, aircraft marshalling, ground start equipment operation and baggage handling assigned by the Team Lead in a safe and efficient manner. The successful candidate will be required to perform other skilled and unskilled tasks related to the job to assure continuous operation by our client. Other duties as assigned including Cross Training duties with passenger check in staff.

Duties and responsibilities include but are not limited to:

Marshalling aircraft in and out of the aerodrome

Ability to operate Ground start equipment

Aircraft deicing and anti-icing

Baggage loading and unloading

Ability to operate various ground equipment.

Greet and check-in passengers for their flights, verifying documents and identification.

Manage gate operations and flight closure.

Strong communication skills and interpersonal skills.

Commitment to teamwork with fellow employees, pilots, flight attendants and other contractors.

Organize the safe loading and unloading of passengers to and from buses.

Manage all aspects of its business with regards to prevention of pollution and minimize or eliminate adverse environmental and health impacts. This will be achieved by taking into consideration and complying with; federal, provincial and municipal regulations and guidelines, (whichever is the more stringent) in conjunction with customer, employee and public requirements and concerns.

Keep workspaces and general areas clean, orderly and hazard free; wear personal protective equipment

Be able to lift up to 50 pounds

Computer Knowledge required for Passenger Check In and Online Training

Secondary duties, as required, may include but not limited to: conducting environmental, safety and quality checks, general housekeeping in support of a healthy and safe workplace environment and taking proactive and corrective measures in these areas.

Must be willing and able to travel.

COMPETENCY REQUIREMENTS

Communicates Effectively

Continuous Learning

Teamwork and Collaboration

Values and Respects Others

EDUCATION REQUIREMENTS

Grade 12 or GED Equivalent

The following certifications/designations are considered an asset

Common Safety Orientation Energy Safety Canada

Wood Buffalo Wildlife Awareness -

Hydrogen Sulfide Awareness

WestJet Training

1+ years of experience with Ramp/Aviation Operations

AVOP

WORK EXPERIENCE REQUIREMENTS

1-3 years of Ramp experience in the aviation industry

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

Proficient/ knowledge and understanding of:

Established Aviation practices, procedures and techniques

Applicable local, and federal labour codes

Organization and time management

Willing and able to travel flights are provided to the work site from Calgary and or from Edmonton

Hold a valid driver's license,

AVOP

Previous experience with aircraft de-icing and aircraft ground handling

Pre-employment & Random Drug and Alcohol Screening

Annual Drivers Abstract

Criminal Record Check

Canadian Base Operators with Acden welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

#LI-LM2

**Description**
**LIFTING BAGS, GUIDING PLANES, LAUNCHING JOURNEYS - NOW HIRING RAMP AGENTS!**
The Ramp Agent is responsible for safely loading and unloading baggage, cargo, and mail, guiding aircraft to and from gates, and supporting ground operations to ensure efficient and secure airport service flow in compliance with safety and airline standards.
**WHAT IT'S LIKE TO WORK AS A RAMP AGENT**
+ Accurately load and unload baggage, cargo, and mail onto aircraft in a repetitive, physically demanding environment
+ Operate ground service equipment such as tugs, belt loaders, and pushbacks to support aircraft movement and loading
+ Guide aircraft to and from gates, ensuring safe ground movement through effective marshalling
+ Read and interpret load sheets, baggage tags, and cargo labels to ensure proper placement and tracking
+ Strictly adhere to safety protocols and airline regulations in a fast-paced, team-oriented setting
+ Exemplify PrimeFlight customer service and safety standards
+ Perform any additional duties as assigned by management
**WHY WORK FOR PRIMEFLIGHT?**
+ We are committed to being a leading provider of commercial services within the aviation industry
+ Our teams focus on maintaining a positive working environment and treating all team members with respect
+ With more than 200 locations across the world, we offer opportunities for career progression
+ Enjoy a competitive pay scale
**QUALIFICATIONS**
+ 18 years of age or older
+ Eligible to work in Canada
+ Must have a valid province driver's license (class 5) with an acceptable driving record
+ Communicate effectively in English (reading, writing, speaking)
+ Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
+ Effectively communicate with colleagues and clients, both in-person and through electronic means
+ Must be able to pass a background check, and able to obtain and maintain a Restricted Area Identification Card (RAIC)
+ Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
**PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE:**
+ Ability to lift up to 70 pounds
+ Prolonged standing and walking in an indoor/outdoor environment as applicable
+ May need to reach with arms and grasp with hands
+ May need to push, pull
+ May need to crawl and crouch, at times, in confined tight spaces
+ May need to bend, stretch, squat, kneel
+ May need to climb and work at elevated heights
+ Exposure to moderate and at times high noise levels
+ Exposure to outdoor elements
+ Be able to hear and respond to the spoken voice and to audible alarms
+ Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
+ Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) ?
The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience.
PrimeFlight Aviation Services, Inc. is proud?to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws.

   Join our team!

Pacific Coastal Airlines is looking for a permanent part-time (20-32 hours per week) Customer Service and Ramp Agent  based in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities:

• Check-in passengers, issue boarding passes, verify immigration documents
• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Marshall, de-ice and anti-ace aircraft
• On-load and off-load passenger luggage, cargo, containers/pallets, etc.
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
• Commitment to providing a safe, stress-free and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Other duties as assigned

Qualifications and Competencies:

• Experience in customer-facing role
• A valid BC driver's license (Class 5 preferred)
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Comfortable using computers, credit and debit machines
• Able to work outdoors during inclement weather conditions
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

 Why Pacific Coastal Airlines?

Company Culture : We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits : We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, and Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Apply now! 

Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability, or any other identifying characteristic.

   Join our team!

Pacific Coastal Airlines is looking for a permanent full-time (32-40 hours per week) Customer Service and Ramp Agent  based in Kelowna. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities:

• Check-in passengers, issue boarding passes, verify immigration documents
• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Marshall, de-ice and anti-ace aircraft
• On-load and off-load passenger luggage, cargo, containers/pallets, etc.
• Possess an excellent understanding of company products, services, processes and guidelines and promote them at all times
• Commitment to providing a safe, stress-free and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Other duties as assigned

Qualifications and Competencies:

• Experience in customer-facing role
• A valid BC driver's license (Class 5 preferred)
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever changing environment where multitasking and problem solving are key attributes
• Comfortable using computers, credit and debit machines
• Able to work outdoors during inclement weather conditions
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

 Why Pacific Coastal Airlines?

Company Culture : We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, Short Term Disability, Long Term Disability, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits : We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, and Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Apply now! 

Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability, or any other identifying characteristic.

Join our team!

Pacific Coastal Airlines is looking for a permanent part-time (20-32 hours per week) Ramp and Cargo Agent based in Williams Lake. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic and rewarding work environment. We are excited to welcome safety-oriented and customer service minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities:

• Marshall aircraft
• Unload passenger luggage, cargo, containers/pallets, etc.
• Provide special handling of luggage/cargo as required/directed
• Drive and/or operate ground support equipment
• Assist customers and crew during boarding/offloading the aircraft
• Report all equipment malfunctions to appropriate supervisor/manager
• Process cargo shipments
• Maintain the highest standards of safety and security at all times
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Other duties as assigned

Qualifications and Competencies:

• Strong communication and teamwork skills
• Valid class 5 driver's license
• Ability to work outdoors during inclement weather conditions
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture : We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits : We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program and employee appreciation events throughout the year.

Apply now!

Pacific Coastal Airlines is an equal-opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, age, disability or any other identifying characteristic.

Join our team!

Pacific Coastal Airlines is looking for a permanent part-time (20-32 hours per week) Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities:

• Check-in passengers, issue boarding passes, verify immigration documents
• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as canceled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Process cargo shipments
• Marshall, de-ice, and anti-ace aircraft
• On-load and off-load passenger luggage, cargo, containers/pallets, etc.
• Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times
• Commitment to providing a safe, stress-free, and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Other duties as assigned

Qualifications and Competencies:

• Experience in customer-facing role
• A valid driver's license
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with a demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes
• Comfortable using computers, credit, and debit machines
• Able to work outdoors during inclement weather conditions
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Health Benefits: We offer a standard benefits package for permanent employees consisting of extended health, dental, vision, travel medical, life insurance, Accidental Death and Dismemberment, an employee and family assistance program, paid sick days, and paid personal emergency days.

Travel Benefits: We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.

Apply now!

Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability, or any other identifying characteristic.

Pacific Coastal Airlines is looking for a permanent part-time on call (up to 20 hours per week) Customer Service, Ramp, and Cargo Agent based in Victoria. We are seeking a candidate who is looking to enjoy a family-oriented, dynamic, and rewarding work environment. We are excited to welcome safety-oriented and customer service-minded individual to continue their career with our company.

Pacific Coastal Airlines is headquartered at the South Terminal building at Vancouver International Airport. We fly scheduled and charter service between busy international airports, remote destinations in beautiful province of British Columbia.

Job Responsibilities:

• Check-in passengers, issue boarding passes, verify immigration documents
• Check baggage and collect excess baggage/overweight charges
• Answer calls, book, change and cancel flight reservations
• Resolve service disruption issues such as canceled or missed flights, determining alternative flight options
• Execute deplaning and boarding processes, ensuring a safe, on-time departure
• Process cargo shipments
• Marshall, de-ice, and anti-ace aircraft
• On-load and off-load passenger luggage, cargo, containers/pallets, etc.
• Possess an excellent understanding of company products, services, processes, and guidelines and promote them at all times
• Commitment to providing a safe, stress-free, and friendly passenger experience
• Deliver service standards in accordance with Pacific Coastal Airlines philosophy
• Other duties as assigned

Qualifications and Competencies:

• Experience in customer-facing role
• A valid driver's license
• Ability to work under pressure with minimal supervision
• Clear and effective communication skills with a demonstrated ability to have difficult conversations
• Ability to work in a time-sensitive, ever-changing environment where multitasking and problem-solving are key attributes
• Comfortable using computers, credit, and debit machines
• Able to work outdoors during inclement weather conditions
• Flexible to work any day of the week, including weekends, evenings, holidays and/or irregular shifts
• Must represent Pacific Coastal Airlines in a professional manner to our partners, vendors, and customers
• Must be able to obtain and maintain designated security clearance
• Capable of lifting up to 70 pounds

Why Pacific Coastal Airlines?

Company Culture: We honour our company motto of People Friendly, People First for both our employees and our passengers. We encourage a positive, caring workplace and put a high value on collaboration, accountability, and loyalty. We are inclusive, respectful, and have a friendly corporate culture.

Travel Benefits:  We offer excellent travel perks to employees and their eligible family members on Pacific Coastal Airlines, WestJet, Air Canada, Iceland Air, Delta, Allegiant, Cathay Pacific, Alaska Airlines, and more. Additionally, employees are eligible for discounts with various hotels and restaurants within the communities we serve as well as steeply discounted cargo shipping within the Pacific Coastal Airlines network.

Employee Programs: We have employee recognition and reward programs, a milestone service recognition program, and employee appreciation events throughout the year.

Apply now!

Pacific Coastal Airlines is an equal opportunity employer. We are committed to a policy of non-discrimination in all of our employment practices. We welcome and encourage applications from all qualified individuals, regardless of ethnicity, gender, disability, or any other identifying characteristic.