2,391 Reservation Agent jobs in Canada

Job Description

The successful candidate will serve as the first point of contact for Canad Inns guests. It will be their duty to exhibit respect, courtesy, and helpfulness when addressing guest inquiries. Through telephone interactions, the candidate will strive to provide assistance for guest queries, ensuring a positive conclusion to the call.

Responsibilities:

• Provide exceptional customer service and problem-solving by responding to all inbound calls.
• Adhere to Canad Inns Call Quality Program.
• Maintain professional etiquette and provide effective customer service while corresponding with the Guest.
• Create and maintain reservations according to our set policies and procedures.
• All other duties as assigned.

Qualifications:

• Previous experience in a customer service role is preferred.
• Strong attention to detail and organizational skills
• Minimum of High School Diploma/GED or equivalent combination of experience/education.
• Must be able to sit for extended periods of time and wear a headset.
• Steller attendance and punctuality is a necessity.
• Strong computer skills including the ability to navigate the Internet as well as applications.

Our benefits to support your success:

• Employee Canadvantage Rewards Program.
• Employee Discounts, including meals, room rates, and more!
• Educational “Scholarships” and financial assistance.
• Employee Events including Staff BBQs, Holiday Parties, Sporting Events, Contests, Prize Draws, and more!
• Wellness Benefits.
• Career Growth Opportunities.
• Contribution to the growth and success of the department.
• Strong personal as well as professional development.

About Canad Inns:

Canad Inns is Manitoba’s premier Hospitality Service Provider, with a presence in Winnipeg, Brandon, Portage la Prairie, and Grand Forks. As a leading player in the hospitality industry, we are dedicated to delivering exceptional service and excellence to our valued guests. At Canad Inns, we operate with dedication to mutual trust and respect, honesty, openness, and the highest ethical standards across all facets of our business. We believe in fostering lasting relationships, both with our guests and within our dynamic team.
Our work culture thrives on the principles of collaboration, a positive environment where employees can achieve success. Valuing the unique talents of each team member, we encourage personal development and growth. We are committed to fostering a diverse and inclusive workplace and believe in the strength that comes from embracing unique perspectives and experiences. Carefully selecting our team members, we invest in the growth and well-being of those who become part of our company.

We provide reasonable accommodations to qualified persons with disabilities following Canad Inns standards.

Thank you for considering a career with Canad Inns. We look forward to reviewing your application and potentially welcoming you to our team.

Job Description

Reservation and Switchboard Agent - Novotel Toronto

The Reservations & Switchboard Agent represents Novotel to guests throughout all stages of their stay. They are responsible for taking and distributing messages for guests, providing information on guest services and responds to inquiries and problems in an efficient, courteous and professional manner to achieve maximum guest satisfaction. Additionally, he/she may identify guest's reservation status, identify how long the guest will stay, and assigns rooms, and accommodate special requests whenever possible. He/she may verify method of payments and follow established credit-checking procedures, places guest and room information in the appropriate place, and communicates this information to the appropriate hotel personnel.

What we offer:

• Part-Timework with like-minded team members who are passionate about their work and keep things fun, every day!
• Working with a reputable brand and being part of Silver Hotel Group, a company committed to ensuring a culture of respect, appreciation, and fun (among other things of course)!
• A fast-paced environment in an exciting industry, where you get the chance to meet people from all over the world. It’s a good place to be right now!
• Education Reimbursement for you (and your children!
• Annual Wellness Credit
• Team Member Referral Program
• Leadership Development
• Team Building Events
• Culture of Recognition Program
• Hotel Stay Discounts

Key Responsibilities

Reporting to the Director of Rooms, the Reservation and Switchboard Agent

• Provides courteous, efficient telephone service to guests, public and associates
• Answer telephone calls within 3 rings, using correct salutations and etiquette
• Anticipate guests needs, respond promptly to inquiries
• Process all requests including changes and cancellations received by phone/fax/email
• Resolve all challenges, ensuring high level of guest satisfaction
• Review and validate all reservation information
• Complete all traces in the queue, Warning queue, and Reservation queue
• Audit the day file for reservations arriving 3 days out, correcting any errors, merging guest profiles, and completing outstanding traces, and refilling with reservations for next available dates.
• Maintain complete knowledge of: a) All hotel facilities/services, hours of operation. b) All guest room layouts, bed types, decor, appointments and locations. c) Upcoming room availability d) Restricted dates, rates and room types e) All room rates, packages and promotions g) Special events scheduled in the hotel h) All internet booking engines
• Perform wake-up calls
• Ensure familiarity with Group Reservations procedures and systems
• Required to Build Groups and Mange rooming lists
• Comply with all departmental policies, service procedures, and standards
• Must be available on weekends
• Perform any other job related duties as assigned

What We are Looking for.

• Reception, switchboard and Customer Service experience, preferably in a Hotel Front Desk position;
• Excellent written and verbal communication skills are essential;
• Computer literate in Word and Excel. Maestro's or Opera experience is an asset;
• Results-oriented with the ability to be flexible and work well in a busy and demanding environment;
• A self-motivated individual with the ability to problem solve, initiate action, and complete projects in a timely manner with minimal supervision;
• Must be friendly, energetic, enthusiastic, and self-motivated, with a professional appearance;
• Available to work days, evenings, weekends, and/or holidays as required;
• Must be legally authorized to work in Canada.

Novotel Toronto Centre

Newly renovated Novotel Toronto is nestled in the historic district of Old Town Toronto. At Novotel Toronto Centre variety of services makes any stay exceptional with a true European touch. The Hotel is minutes from Toronto’s major attractions, theatre and concert facilities, Harbourfront and a myriad of shopping and dining options. Spacious, contemporary design and adaptable, the Novotel room is truly a place for living. Our unique bedding is a major asset in all 262 rooms of the hotel. Café Nicole & Lounge Bar serves dishes from our simple yet generous menu refreshed in line with the seasons in our comfortable stylish setting. It’s a 4-star comfort in the heart of the St. Lawrence Neighborhood with cobblestone streets and gastronomical international treats from the market.

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional!

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at . The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.

We are seeking a highly motivated and customer-focused individual to join our team at Climate Control Systems of Greenwood INC as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and efficient manner.

• Answer incoming customer calls and emails promptly and professionally
• Assist customers with product inquiries, orders, and returns
• Resolve customer complaints and issues with a sense of urgency
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction

• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and CRM software
• High school diploma or equivalent

If you are a team player with a passion for providing exceptional customer service, we want to hear from you! Apply now to join our dynamic team at Climate Control Systems of Greenwood INC.