10 Retail jobs in Orillia

Job Description

Description

Job Title: Retail Sales Manager  

Who we are:  

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com. 

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.  

What you can expect :  

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. 
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. 
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. 

What you get:  

Comprehensive onboarding and training from day one. In-house expertise!

Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. 

Benefits offerings including:

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life.

What you’ll be working on:  

Accountable for the overall management and direction of the processes associated with the day-to-day functions of the sales floor. Upholds company standards throughout all customer and donor areas of the store (inside and outside), remaining aware of customer and donor needs, and monitoring and ensuring fast, accurate, and friendly service at cash registers, self-checkouts, on the retail floor, and at point of donation. The Retail Sales Manager is guided by the Savers Vision and Core Values. Reports to the Store Manager. 

Store Performance

• Ensures store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).  
• Continually monitors and sets the pace of work.  
• Understands company objectives, local market potential and can analyze and act on key metrics, observations, and information.  
• Inspects sales floor for shop-ability and merchandising standards and ensures a positive customer/donor experience at all points of interaction.  
• Leads the generation of new Super Savers Club membership.  
• Prioritizes and directs team member activity. 

Leadership and Development  

• Leads, directs, and supervises the work of supervisor(s) and retail sales floor team members.  
• Plans staffing needs and coordinates recruitment, selection, and training.  
• Regularly interacts, trains, coaches, and counsels the supervisors and team members. Provides recognition and candid feedback. Addresses complaints and solves issues.  
• Identifies and develops high potential team members for supervisory and management positions through on-the-job, guided work.  
• Role models and maintains a respectful, values-driven workplace that adheres to all Savers’ Policies and Procedures.  
• In the absence of the Store Manager, fulfills their responsibilities and oversees the entire store as acting Store Manager. 

Retail and CDC Operations

• Schedules supervisors and team members for cash register, self-checkout, sales floor, to meet customer/donor demand.  
• Continuously assesses the sales floor and donor areas, and directs team member activity, to ensure that standards are met. Sets the pace of work.  
• Informs team members of operating plan targets and progress against targets. • Monitors sales, items sold and operations labor hours regularly throughout each shift to ensure efficiency targets are met and determine the need to increase, decrease or reassign staffing.  
• Identifies sub-standard departments &/or categories and takes action for resolution.  
• Accountable for determining appropriate space-to-sales for departments and categories using the CatMax tool and adjusting linear footage accordingly, in conjunction with the Store Manager, to maximize sales.  
• Receives and responds to customer questions, requests, and complaints.  
• Processes exchanges, special customer needs, and team member purchases as needed.  
• Leverages Voice of Customer Program to improve customer / donor satisfaction.  
• Delivers a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer service expectations. 
• Actively engages with the customer by seeking first-hand customer feedback to make improvements to all aspects of the shopping and donor experience.  
• Implements the set-up of sales and marketing promotions & programs.  

Safety, Loss Prevention & Cash/Tender Control

• Maintains a safe work environment through education, consistent follow up, ensuring policies and procedures are in adherence, and supporting the Joint Health and Safety Committee (JHSC).  
• Partners with Store Manager on safety issues and solutions. Reports via Interview Entry platform where appropriate.  
• Protects company assets and information by ensuring their safe handling, security and integrity.  
• Manages cash and tender controls. Performs morning accounting and banking procedures as needed and ensures all supervisors are trained to execute this procedure to standard.  
• Proactively promotes loss prevention awareness by upholding procedures and ensuring policies are in place. 

What you have:  

• Strong mathematical and analytical skills. 
• Ability to communicate well in both verbal and written forms.  
• Ability to observe, assess and coach the work of others. 
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.  
• Ability to reason, make decisions, and use independent judgment in various situations.  
• Proficient in all Microsoft Office applications. 

Minimum Required Education, Training and Experience:  

• High School diploma: post-Secondary degree/diploma preferred.  
• Experience in salesfloor supervisor, cashier supervisor, customer service management, or retail management.  
• Experience in Savers production environment, managing the functions of sorting/grading/pricing (preferred; can be acquired in position). 

Physical Requirements:  

• Must be able to frequently lift and carry products weighing less than 5 lbs. Will occasionally need to lift and carry products weighing up to 50 lbs. Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4 – 10 lbs. of force.  
• Frequent reaching out in various levels/directions to inspect/handle merchandise, validate work processes, train/coach/counsel the team.  
• Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection.  
• Continuous standing, frequent walking, stooping, bending, and twisting and occasional kneeling needed to handle &/or inspect merchandise, validate work processes, train/coach/counsel the team.  
• Frequently required to read written & electronic documents and product labels.  
• Continuously needs to hear and verbally communicate in order to interact with and respond to management, team members and customers. Will need to hear requests in person and via intercom and telephone.  
• Will occasionally be exposed to hazardous machinery (compactor, baler, forklift), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations.  
• Able and willing to safely, cautiously, and efficiently navigate work environment that may include large industrial machinery, heavy equipment and product, elevated and uneven surfaces, and heights, and moving forklifts.  In addition to the above:  
• May sometimes be required to drive to the bank to make deposits.  
• Will periodically be required to drive to meetings or other stores for business purposes.  
• Will need to adjust work schedule to the needs of the business, including working nights, weekends, and holidays. 

FLSA: Exempt 

Travel: Will periodically need to drive to meetings or other stores for business purposes. 

Value Village is committed to fair and accessible employment practices.  Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process.  Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.

Job Description

Description

Job Title: Retail Store Supervisor

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary & Positions:

As a Retail Store Supervisor at Savers / Value Village, everything you do has a specific purpose that links Team Member effort to business results in your store. Our Retail Store Supervisors make important decisions that directly impact the success of their store every day.  And, they continuously develop and empower their Team Members.

Retail Store Supervisor opportunities in Operations, Production and Retail may include: 

- Front End Supervisor
- Production Supervisor
- Community Donation Supervisor

What you can expect :

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life

8000 Highway 12, Unit #15-A, Orillia, ON L3V 7W7

Value Village is committed to fair and accessible employment practices.  Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process.  Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards. 

Job Description

Description

Job Title: Retail Warehouse & Production Associate

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary & Positions:

At Savers / Value Village our Retail Warehouse & Production Associates create an awesome experience for our Customers, Donors and other Team Members.  We are hiring for both Full Time and Part Time Retail Warehouse & Production Associates.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life

8000 Highway 12, Unit #15-A, Orillia, ON L3V 7W7

Value Village is committed to fair and accessible employment practices.  Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process.  Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.

Job Description

Description

Job Title: Retail Warehouse & Production Associate

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary & Positions:

At Savers / Value Village our Retail Warehouse & Production Associates create an awesome experience for our Customers, Donors and other Team Members.  We are hiring for both Full Time and Part Time Retail Warehouse & Production Associates.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life

8000 Highway 12, Unit #15-A, Orillia, ON L3V 7W7

Value Village is committed to fair and accessible employment practices.  Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process.  Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.

Job Description

Description

Job Title: Retail Store Supervisor

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary & Positions:

As a Retail Store Supervisor at Savers / Value Village, everything you do has a specific purpose that links Team Member effort to business results in your store. Our Retail Store Supervisors make important decisions that directly impact the success of their store every day.  And, they continuously develop and empower their Team Members.

Retail Store Supervisor opportunities in Operations, Production and Retail may include: 

- Front End Supervisor
- Production Supervisor
- Community Donation Supervisor

What you can expect :

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life

8000 Highway 12, Unit #15-A, Orillia, ON L3V 7W7

Value Village is committed to fair and accessible employment practices.  Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process.  Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards. 

Job Description

Description

Job Title: Retail Store Associate

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary & Positions:

At Savers / Value Village our Retail Store Associates create an awesome experience for our Customers, Donors and other Team Members.  We are hiring for both Full Time and Part Time Retail Store Associates.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life

8000 Highway 12, Unit #15-A, Orillia, ON L3V 7W7

Value Village is committed to fair and accessible employment practices.  Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process.  Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.

Job Description

Description

Job Title: Retail Store Associate

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary & Positions:

At Savers / Value Village our Retail Store Associates create an awesome experience for our Customers, Donors and other Team Members.  We are hiring for both Full Time and Part Time Retail Store Associates.

What you can expect:

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life

8000 Highway 12, Unit #15-A, Orillia, ON L3V 7W7

Value Village is committed to fair and accessible employment practices.  Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process.  Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.

Job Description

Description

Job Title: Retail Sales Manager  

Who we are:  

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com. 

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.  

What you can expect :  

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. 
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities. 
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members. 

What you get:  

Comprehensive onboarding and training from day one. In-house expertise!

Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings. 

Benefits offerings including:

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future.
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life.

What you’ll be working on:  

Accountable for the overall management and direction of the processes associated with the day-to-day functions of the sales floor. Upholds company standards throughout all customer and donor areas of the store (inside and outside), remaining aware of customer and donor needs, and monitoring and ensuring fast, accurate, and friendly service at cash registers, self-checkouts, on the retail floor, and at point of donation. The Retail Sales Manager is guided by the Savers Vision and Core Values. Reports to the Store Manager. 

Store Performance

• Ensures store performance meets financial targets and key metrics based on annual and quarterly operating plan(s).  
• Continually monitors and sets the pace of work.  
• Understands company objectives, local market potential and can analyze and act on key metrics, observations, and information.  
• Inspects sales floor for shop-ability and merchandising standards and ensures a positive customer/donor experience at all points of interaction.  
• Leads the generation of new Super Savers Club membership.  
• Prioritizes and directs team member activity. 

Leadership and Development  

• Leads, directs, and supervises the work of supervisor(s) and retail sales floor team members.  
• Plans staffing needs and coordinates recruitment, selection, and training.  
• Regularly interacts, trains, coaches, and counsels the supervisors and team members. Provides recognition and candid feedback. Addresses complaints and solves issues.  
• Identifies and develops high potential team members for supervisory and management positions through on-the-job, guided work.  
• Role models and maintains a respectful, values-driven workplace that adheres to all Savers’ Policies and Procedures.  
• In the absence of the Store Manager, fulfills their responsibilities and oversees the entire store as acting Store Manager. 

Retail and CDC Operations

• Schedules supervisors and team members for cash register, self-checkout, sales floor, to meet customer/donor demand.  
• Continuously assesses the sales floor and donor areas, and directs team member activity, to ensure that standards are met. Sets the pace of work.  
• Informs team members of operating plan targets and progress against targets. • Monitors sales, items sold and operations labor hours regularly throughout each shift to ensure efficiency targets are met and determine the need to increase, decrease or reassign staffing.  
• Identifies sub-standard departments &/or categories and takes action for resolution.  
• Accountable for determining appropriate space-to-sales for departments and categories using the CatMax tool and adjusting linear footage accordingly, in conjunction with the Store Manager, to maximize sales.  
• Receives and responds to customer questions, requests, and complaints.  
• Processes exchanges, special customer needs, and team member purchases as needed.  
• Leverages Voice of Customer Program to improve customer / donor satisfaction.  
• Delivers a positive and unforgettable customer/donor experience by setting the example for, as well as training and coaching, customer service expectations. 
• Actively engages with the customer by seeking first-hand customer feedback to make improvements to all aspects of the shopping and donor experience.  
• Implements the set-up of sales and marketing promotions & programs.  

Safety, Loss Prevention & Cash/Tender Control

• Maintains a safe work environment through education, consistent follow up, ensuring policies and procedures are in adherence, and supporting the Joint Health and Safety Committee (JHSC).  
• Partners with Store Manager on safety issues and solutions. Reports via Interview Entry platform where appropriate.  
• Protects company assets and information by ensuring their safe handling, security and integrity.  
• Manages cash and tender controls. Performs morning accounting and banking procedures as needed and ensures all supervisors are trained to execute this procedure to standard.  
• Proactively promotes loss prevention awareness by upholding procedures and ensuring policies are in place. 

What you have:  

• Strong mathematical and analytical skills. 
• Ability to communicate well in both verbal and written forms.  
• Ability to observe, assess and coach the work of others. 
• Ability to apply common sense understanding to carry out instructions furnished in written and/or verbal form.  
• Ability to reason, make decisions, and use independent judgment in various situations.  
• Proficient in all Microsoft Office applications. 

Minimum Required Education, Training and Experience:  

• High School diploma: post-Secondary degree/diploma preferred.  
• Experience in salesfloor supervisor, cashier supervisor, customer service management, or retail management.  
• Experience in Savers production environment, managing the functions of sorting/grading/pricing (preferred; can be acquired in position). 

Physical Requirements:  

• Must be able to frequently lift and carry products weighing less than 5 lbs. Will occasionally need to lift and carry products weighing up to 50 lbs. Occasional pushing and pulling of racks/carts weighing 50 to 250 pounds using 4 – 10 lbs. of force.  
• Frequent reaching out in various levels/directions to inspect/handle merchandise, validate work processes, train/coach/counsel the team.  
• Possess dexterity for complex hand-eye tasks, including keyboarding, writing on documents/forms, merchandise & pricing inspection.  
• Continuous standing, frequent walking, stooping, bending, and twisting and occasional kneeling needed to handle &/or inspect merchandise, validate work processes, train/coach/counsel the team.  
• Frequently required to read written & electronic documents and product labels.  
• Continuously needs to hear and verbally communicate in order to interact with and respond to management, team members and customers. Will need to hear requests in person and via intercom and telephone.  
• Will occasionally be exposed to hazardous machinery (compactor, baler, forklift), solvents (cleaners, detergents), radiation (Microwave in break room), continuously exposed to dust and frequently exposed to temperature fluctuations.  
• Able and willing to safely, cautiously, and efficiently navigate work environment that may include large industrial machinery, heavy equipment and product, elevated and uneven surfaces, and heights, and moving forklifts.  In addition to the above:  
• May sometimes be required to drive to the bank to make deposits.  
• Will periodically be required to drive to meetings or other stores for business purposes.  
• Will need to adjust work schedule to the needs of the business, including working nights, weekends, and holidays. 

FLSA: Exempt 

Travel: Will periodically need to drive to meetings or other stores for business purposes. 

Value Village is committed to fair and accessible employment practices.  Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process.  Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.

Job Description

Salary:

If you are active, organized, customer obsessed, passionate about making a difference and quality driven with a can-do attitude and having fun doing it, apply to ourFull-Time Assistant Retail Store Manageropportunity so we can meet you!

What Youll Love About Us:

• 
  Competitive hourly wage $21.37/hr
• 
  Annual performance bonus
• 
  Company paid health, vision & dental benefits
• 
  Sick pay
• 
  Employee Assistance Program
• 
  RRSP/DPSP matching
• 
  Uniforms provided
• 
  Opportunities for training & advancement
• 
  100% Canadian-family owned company with a culture of super-friendly staff and above-and-beyond customer service
• 
  Perks, Perks, Perks!Discount on products sold in our retail stores, free daily dairy beverages (we do make awesome milk) provided in all our company fridges and an active social committee. And the best thing about working at Kawartha Dairy you get FREE ICE CREAM!

What Youll Do:

• Seamlessly carry on business acting in the capacity of Store Manager during times when the manager is on an extended absence
• Ensure that your team delivers the outstanding Kawartha Dairy experience, while providing the highest level of customer service ensuring that Pride systems and routines are incorporated into the day-to-day operation of the store
• A large portion of the shift will be to scoop ice cream, make milkshakes and assist our customers with their purchases
• Lead by example through educating customers about our products and assisting your crew in their daily tasks as required
• Deliver feedback and coaching on a regular basis to team members, and promote a positive and fun team atmosphere.
• Respond to customer complaints, taking prompt and appropriate action to resolve problem and ensure customer satisfaction is maintained
• Meet sales targets and achieve profitability by controlling costs (labour, supplies, inventory etc.).
• Oversee day-to-day operations, and delegate effectively to meet daily deadlines
• Closely collaborate with the Store Manager to develop store specific strategies and to implement them
• Assist the store manager to maintain and improve the procedures and personnel practices utilized to maintain store inventory
  • Followprocedures to maintain appropriate inventory levels
  • Follow procedures to maintain the practice of inventory rotation
  • Follow procedures for the purpose of inventory control
  • Analyze result of inventory variances and improve
• Assist the store manager to establish and maintain work schedules to allow for variances in customer ordering
  • Hire, schedule and train all staff in exceptional customer service
  • Develop and supervise staff to achieve high levels of performance and customer service
  • Develop and maintain a positive productive team working environment
  • Supervise staff in the proper practices utilized in the proper preparation and handling of products
  • Administer required documentation in administration of payroll
• Assist the store manager to maintain communications with staff and customers
  • Ensure customer satisfaction is carried out and resolve customer concerns and/or escalate to the next level of authority as appropriate
  • Ensure that front of house offerings are prepared with the highest caliber of presentation
  • Provide for monitoring and reporting of personnel practices
  • Conduct performance reviews with all personnel
  • Maintain safe and sanitary conditions for staff and customers
  • Retain a thorough knowledge of company policies and procedures
• Assist the store manager to provide for information and recording of documentation
  • Maintain accurate and timely inventory control and ordering systems
  • Follow and closely monitor proper procedures and policies to maintain effective cash management
  • Ensure cash deposits to bank on a daily basis
• Assist the store manager to maintain required schedules and procedures for inspection and monitoring of store equipment, store building, processes and procedures
  • Follow inspection schedules for equipment and building
  • Provide for inspection and monitoring of processes and procedures

What You Need to Get the Job Done:

• 2-3 years experience in a team lead role in retail/sales, restaurant business, or customer service
• A wonderful smile and great attitude working with a team
• Are positive, friendly and social with customers and team members
• Are mature and reliable with strong communication skills and work ethic
• Have a flexible schedule and be able to work evenings, weekend shifts as well as federal and civic holidays to ensure effective oversight of all segments of the business and communication with staff
• You are an excellent coach, mentor, teacher, and communicator who cherishes the experience of managing and working with some amazing people.
• Has the ability to adapt and lead others in a constantly changing, high paced, but super fun environment
• This is a dynamic role that requires multi-tasking with the ability to work independently
• Physical ability to work long hours standing/walking and bending at the waist. Tasks that involve grasping using repetitive hand action and reaching above should height to perform some duties. Ability to lift and/or move objects weighting at least 11.3 kg (25 lbs)

We thank all candidates for their interest in Kawartha Dairy Limited, however, only those selected for interview will be contacted. We are an equal opportunity employer and support applicants with disabilities. Accommodations are available upon request throughout the recruitment process. The personal information being collected will be used in accordance with Protection of Privacy Act and shall only be used in the selection of a suitable candidate.