92 Sailpoint l2 Support jobs in Canada

Job Description

Job Description

AM/PM Service® is a leader of Point of Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM/PM is one of North America’s largest POS Dealer employing over 225 customer service driven team members coast to coast. Partnered with some of the industries most trusted & recognizable brands, AM/PM is seeking amazing individuals to join our team today! To learn more about AM/PM visit:

What We Offer

• A causal, fun, professional and culturally diverse work environment
• Training & growth opportunities
• Competitive salary & benefits package
• And much more…

We are currently looking for a full-time Software Helpdesk Support Agent  to join our team, starting immediately. If you have knowledge on NCR StorePoint POS Software, this is an asset.

Position Summary

The C-Store POS Helpdesk Representative will be responsible for resolving all levels of software related problems for our customers remotely. The successful candidate should be a self-starter and have the ability to work with limited supervision while maintaining excellent customer service. Please note, that this position requires regular on-call shift work along with weekend work rotation

Main Responsibilities

· Provide superior customer service and professional phone etiquette

· Provide swift problem identification and resolution

· Support multiple software solutions

· Provide diligent customer follow up

· Troubleshoot a variety of systems over the phone via remote desktop application

· Provide quality assurance through hardware staging activities

· Execute any and all duties pertaining to sales related activities

· Provide training of POS software remotely and on-site (as requested)

Qualifications

· Minimum of 2 years customer service experience

· Minimum of 2 years tech support experience

· Working knowledge of networking and mobile devices

· Excellent command of English, both verbal and written

· Demonstrated ability to work with minimal direction and exercise strong initiative, judgement and confidentiality

· Ability to learn and understand proprietary POS software systems quickly

· Ability to work effectively independently and in a team environment

· Interpersonal skills along with patience, understanding, proactivity and a customer-friendly attitude towards immediate problem identification and resolution and excellent customer service experience

· Knowledge of POS hardware including scanner/scales, receipt printers and EFT hardware is an asset

· Knowledge of support payment devices is an asset

· Bachelor's degree in Computer Science, Software Engineering or college equivalent is an asset

· Windows OS, SQL certification or equivalent experience is an asset

Company Description

AM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.

Company Description

AM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.

Job Description

Job Description

Visionpool Business Services is hiring an Identity & Access Management (IAM) Architect , with broad cloud computing and cloud – based IAM solutions backgrounds to join an Enterprise Security team.  THIS OPPORTUNITY IS LOCATED ON SITE IN REGINA, SK.  REMOTE WORK WILL NOT BE CONSIDERED

Responsibilities:

• Manage user accounts, profiles, and attributes, including Privileged Identity Management (PIM)
• Validate user identities using passwords, multi-factor authentication (MFA), single sign-on (SSO), and biometrics
• Provision and manage user access rights based on roles and permissions, including Privileged Access Management (PAM)
• Manage access for users with elevated privileges securely and effectively
• Adapt IAM strategies for cloud environments, including identity federation and cloud-based access management
• Implement monitoring and auditing mechanisms to track access activities and detect anomalies or breaches
• Integrate IAM systems with enterprise applications and services to ensure secure access across platforms
• Provide training and support to employees on IAM policies and best practices

Relevant Skills and Experience
 

• Minimum 3 years experience developing IAM roadmap
• Minimum 3 years hands-on experience designing IAM Policies, Standards and Procedures
• Minimum 2 years experience supporting the implementation of on-prem and cloud-based IAM systems
• Minimum 3 years experience conducting IAM Security Assessments, Testing and troubleshooting
• Minimum 2 years post certification experience - CISSP, CISM, SABSA, TOGAF preferred
• Knowledge of authentication protocols and directories such as SAML, LDAP, and Entra ID
• Familiarity with access governance frameworks such as NIST Cybersecurity Framework (CSF) and ISO 27001
• MUST be able to work and be located full-time on site in Regina, Monday to Friday, 8 am to 5 pm.

Job Description

Job Description

At JSI, we are dedicated to empowering public safety organizations worldwide with cutting-edge, AI-enabled analytics solutions. Our flagship platform, 4Sight, seamlessly integrates and analyzes data from diverse sources to provide actionable insights that enhance situational awareness and operational effectiveness. With a legacy spanning over 45 years and deployments in more than 30 countries across six continents, JSI has been instrumental in preventing terrorist activities, combating narcotics trafficking, and reuniting missing children with their families. By joining our Tier 3 Support team, you will be crucial in maintaining and advancing these mission-critical systems, directly contributing to global safety and security.

The Tier 3 Support Manager is responsible for leading a team of Tier 3 Support Developers to ensure timely resolution of complex technical issues, deliver high-quality hotfixes, and maintain customer satisfaction. They act as a bridge between support, development, and product teams to optimize support workflows and improve software stability.

Responsibilities:

Team Leadership & Management

• Lead and mentor a team of Tier 3 Support Engineers.
• Define team goals, key performance indicators (KPIs), and service level agreements (SLAs).
• Conduct performance reviews, provide feedback, and foster career development.

Incident & Escalation Management

• Oversee and manage escalated technical support issues from Technical Support (TS).
• Ensure proper triage, prioritization, and resolution of customer-reported defects.
• Act as the main point of contact for critical incidents and ensure timely communication with stakeholders.

Technical Oversight & Root Cause Analysis (RCA)

• Guide engineers in debugging, troubleshooting, and analyzing complex issues.
• Ensure thorough RCA is conducted and long-term solutions are implemented.
• Work with development teams to address recurring product defects and technical debt.

Hotfix & Service Pack Management

• Oversee the development, testing, and deployment of hotfixes.
• Ensure service packs are planned and released in coordination with product teams.
• Maintain high-quality standards in patch releases, minimizing regression risks.

Process Improvement & Workflow Optimization

• Establish and optimize workflows for efficient issue resolution.
• Define best practices for documentation, ticket handling, and knowledge sharing.
• Implement automation and proactive monitoring to reduce support workload.

Cross-Functional Collaboration

• Work closely with product management, development, and QA teams to improve product reliability.
• Provide feedback to product managers on customer pain points and recurring issues.
• Partner with customer support teams to improve communication and issue resolution.

24/7 Emergency Support Coordination

• Manage on-call rotations to ensure adequate coverage for emergency incidents.
• Coordinate rapid response efforts for critical outages and major incidents

Customer & Stakeholder Communication

• Provide regular updates to customers, leadership, and internal teams on issue resolutions.
• Ensure transparency in support operations and drive customer satisfaction.
• Participate in customer calls when needed to resolve high-impact issues

Training & Knowledge Management

• Develop training programs to onboard new support engineers efficiently.
• Ensure proper documentation of troubleshooting steps, fixes, and technical solutions.
• Foster a culture of continuous learning and knowledge sharing within the team

Reporting & Metrics

• Track and analyze key support metrics (e.g., response time, resolution time, defect trends).
• Provide reports to senior leadership on team performance and areas for improvement.
• Use data to drive strategic improvements in support operations.

Skills

• Software Development & Debugging – Strong understanding of the product’s technology stack to guide the team effectively.
• Incident & Problem Management – Experience managing and resolving technical incidents and implementing long-term solutions through structured change management processes.
• Root Cause Analysis (RCA) – Ability to lead investigations into recurring issues and drive long-term fixes.
• Hotfix & Patch Management – Understanding of software patching, version control, and CI/CD processes.
• Database & System Administration – Working knowledge of SQL, logging systems, and server monitoring tools.
• Testing & QA Best Practices – Knowledge of test automation, regression testing, and release management.
• Leadership & Team Management – Experience leading technical support or engineering teams.
• Communication & Stakeholder Management – Ability to interact with customers, executives, and cross-functional teams.
• Customer-Focused Mindset – Ensuring SLAs and customer commitments are met.
• Crisis Management – Ability to stay calm under pressure and lead teams through high-priority incidents.
• Time & Resource Management – Ability to balance urgent issues with long-term planning.
• Coaching & Development – Mentoring engineers and fostering professional growth.
• Process Improvement – Identifying inefficiencies and optimizing workflows.
• Accountability & Ownership – Driving team performance and ensuring timely resolution of issues.

How We Work

You will be expected to work in a remote/hybrid environment reporting to our Kanata, Ontario location 2 or more times per week.

About JSI

JSI is built on purpose, that of making a difference in the world.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation accessible formats and communication supports for the interview process upon request.

Job Title:
Technical Support Representative (Accounting Software) On-Site
Job Description
The Technical Support Representative responds to basic to complex inquiries of a technical nature including hardware/software, or other designated client products. This role is responsible for delivering exceptional customer service and/or technical support by resolving routine inquiries and issues related to client products and services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)
Title: Technical Support Representative (Accounting Software)
Location: Belleville, ON
**A NEW CAREER POWERED BY YOU**
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Best Company Culture** ," and " **Best Companies for Career Growth** " awards every year? Then a Technical Support Representative position at Concentrix is just the right place for you!
As a Technical Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and
leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership
Title: Technical Support Representative (Accounting Software)
Location: Belleville, ON
**A NEW CAREER POWERED BY YOU**
Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns " **World's Best Workplaces** ," " **Best Company Culture** ," and " **Best Companies for Career Growth** " awards every year? Then a Technical Support Representative position at Concentrix is just the right place for you!
As a Technical Support Representative, you'll join an organically diverse team from 70+ countries where ALL members contribute and support each other's success and well-being, proudly united as "game-changers." Together, we help the world's best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we're looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.
**CAREER GROWTH AND PERSONAL DEVELOPMENT**
This is a great opportunity to reimagine an all-new career journey and develop "friends for life" at the same time. We'll give you all the training, technologies, and continuing support you'll need to succeed. Plus, at Concentrix, there's real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That's why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you've always envisioned.
**WHAT YOU WILL DO IN THIS ROLE**
As a Technical Support Representative, you'll:
+ Assisting external users of the client's technical products or services; identify, investigate, research and provide resolution to user questions and problem.
+ Troubleshooting basic and routine customer issues that are technical in nature; including hardware, software, networking, or other designated client products.
+ Greeting customers in a courteous, friendly, and professional manner using agreed upon procedures.
+ Listening attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
+ You will provide exceptional customer service to small businesses with their financial program. Provide Cross or Base-Up Sales when appropriate.
+ Deliver expert customer experiences.with a smile.
**YOUR QUALIFICATIONS**
Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Technical Support Representative role include:
+ Must have relevant technical support experience with hardware, software, networking, data storage, troubleshooting, repair, etc., one year or more preferred
+ Must be 18 years of age or older
+ Must have a high school diploma or GED
+ Must have at least one year customer service experience
+ Proficiency in fast-paced multi-tasking
+ Eagerness to learn new technologies
+ Ability to effectively communicate, both written and verbally
+ Demonstrate patience in all customer contact situations; including maintaining a pleasant and professional tone and manner
+ Able to rotate shifts, as needed
**WHAT'S IN IT FOR YOU**
One of our company's Culture Beliefs says, "We champion our people." That's why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we'll invest in YOU to aid in your career path and in your personal development. In this role, you'll also be provided with:
+ The base salary range for this position is $19.00/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan, paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis
+ Paid training (12 days of classroom product training) and performance-based incentives
+ Lucrative employee referral bonus opportunities
+ Hours of Operation Mon-Fri 9am-9pm EST
+ Wage $19.00/hr
+ Health and wellness programs with trained partners to help promote a healthy you
+ Mentorship programs that support your rewarding career journey
**REIMAGINE THE BEST VERSION OF YOU!**
If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their "employer of choice."
Location:
CAN, Belleville, ON
Language Requirements:
Time Type:
Full time
**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents ( is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

Job Description

Job Description

Position Title : Identity & Access Management (IAM) Architect

Location : Regina, SK

Overview :

Charter is currently seeking an experienced Identity & Access Management (IAM) Architect to join our team starting September 2025. The ideal candidate will have 7+ years of experience as an IAM Architect, with a strong background in cloud computing and cloud-based IAM solution. Previous experience (3+yrs) developing IAM roadmap, policies, standards/procedures, and implementing on-prem and cloud-based IAM systems is required. Experience (3+yrs) conducting IAM Security Assessments, Testing and troubleshooting is also required. Active industry recognized certifications (i.e., CISSP, CISM, SABSA, TOGAF) with post certification experience (2+yrs) is required. Location: Regina, SK. Term: 18 months. Strong possibility of extensions.

Qualifications and Experience :

• 7+ years of experience as an Identity & Access Management (IAM) Architect, with broad cloud computing and cloud-based IAM solution backgrounds.
• 3+ years of experience developing IAM roadmap
• 3+ years of experience designing IAM Policies, Standards and Procedures
• 2+ years of experience supporting the implementation of on-prem and cloud-based IAM systems
• 3+ years of experience conducting IAM Security Assessments, Testing and troubleshooting
• Active industry recognized certifications (i.e., CISSP, CISM, SABSA, TOGAF) with post certification experience (2+yrs) is required
• Experience with cloud computing and cloud-based IAM solutions
• Experience managing user accounts, profiles, and attributes, including Privileged Identity Management (PIM)
• Experience validating user identities using passwords, multi-factor authentication (MFA), single sign-on (SSO), and biometrics
• Knowledge of authentication protocols and directories such as SAML, LDAP, and Entra ID
• Experience provisioning and managing user access rights based on roles and permissions, including Privileged Access Management (PAM)
• Experience in access governance frameworks such as NIST Cybersecurity Framework (CSF) and ISO 27001
• Experience managing access for users with elevated privileges securely and effectively
• Experience adapting IAM strategies for cloud environments, including identity federation and cloud-based access management
• Experience implementing monitoring and auditing mechanisms to track access activities and detect anomalies or breaches
• Experience integrating IAM systems with enterprise applications and services to ensure secure access across platforms
• Experience providing training and support to employees on IAM policies and best practices

• Experience utilizing knowledge management principles, resources, and systems.
• Excellent communication (written and verbal) in English is required.
• Must be authorized to work in Canada.

Our Company :

Charter is an award-winning Canadian IT Solutions and Managed Services Provider founded in 1997 in Victoria, BC, Canada. With offices nationwide, Charter offers innovative IT solutions, managed services, project delivery, and consulting. Our mission is to align people, processes, and technologies to enhance communication, boost performance, and modernize businesses. Using a business architecture methodology and human-centered design, we drive successful digital transformations, unlock new opportunities, and promote growth. We empower our clients to focus on core operations with our comprehensive support.

Let Charter drive your business outcomes Forward, Together.

Job Description

Job Description

Position Title : Identity & Access Management (IAM) Architect

Location : Regina, SK

Overview :

Charter is currently seeking an experienced Identity & Access Management (IAM) Architect to join our team starting September 2025. The ideal candidate will have 7+ years of experience as an IAM Architect, with a strong background in cloud computing and cloud-based IAM solution. Previous experience (3+yrs) developing IAM roadmap, policies, standards/procedures, and implementing on-prem and cloud-based IAM systems is required. Experience (3+yrs) conducting IAM Security Assessments, Testing and troubleshooting is also required. Active industry recognized certifications (i.e., CISSP, CISM, SABSA, TOGAF) with post certification experience (2+yrs) is required. Location: Regina, SK. Term: 18 months. Strong possibility of extensions.

Qualifications and Experience :

• 7+ years of experience as an Identity & Access Management (IAM) Architect, with broad cloud computing and cloud-based IAM solution backgrounds.
• 3+ years of experience developing IAM roadmap
• 3+ years of experience designing IAM Policies, Standards and Procedures
• 2+ years of experience supporting the implementation of on-prem and cloud-based IAM systems
• 3+ years of experience conducting IAM Security Assessments, Testing and troubleshooting
• Active industry recognized certifications (i.e., CISSP, CISM, SABSA, TOGAF) with post certification experience (2+yrs) is required
• Experience with cloud computing and cloud-based IAM solutions
• Experience managing user accounts, profiles, and attributes, including Privileged Identity Management (PIM)
• Experience validating user identities using passwords, multi-factor authentication (MFA), single sign-on (SSO), and biometrics
• Knowledge of authentication protocols and directories such as SAML, LDAP, and Entra ID
• Experience provisioning and managing user access rights based on roles and permissions, including Privileged Access Management (PAM)
• Experience in access governance frameworks such as NIST Cybersecurity Framework (CSF) and ISO 27001
• Experience managing access for users with elevated privileges securely and effectively
• Experience adapting IAM strategies for cloud environments, including identity federation and cloud-based access management
• Experience implementing monitoring and auditing mechanisms to track access activities and detect anomalies or breaches
• Experience integrating IAM systems with enterprise applications and services to ensure secure access across platforms
• Experience providing training and support to employees on IAM policies and best practices

• Experience utilizing knowledge management principles, resources, and systems.
• Excellent communication (written and verbal) in English is required.
• Must be authorized to work in Canada.

Our Company :

Charter is an award-winning Canadian IT Solutions and Managed Services Provider founded in 1997 in Victoria, BC, Canada. With offices nationwide, Charter offers innovative IT solutions, managed services, project delivery, and consulting. Our mission is to align people, processes, and technologies to enhance communication, boost performance, and modernize businesses. Using a business architecture methodology and human-centered design, we drive successful digital transformations, unlock new opportunities, and promote growth. We empower our clients to focus on core operations with our comprehensive support.

Let Charter drive your business outcomes Forward, Together.