4 Sales Associates jobs in Picton

Reporting to the Director, Sales Support N.A., the Sales Support Specialist is responsible for the timely and accurate processing of customer orders, returns, and related sales support functions. This role works collaboratively within the sales support team to answer inquiries, resolve issues, and ensure a high level of customer satisfaction while building strong internal and external relationships.

Primary Duties and Responsibilities:

Processing Customer Orders and Returns

• Reviews and processes customer orders received via email, sales representatives/key account managers, and Electronic Data Interchange (EDI).
• Issues return authorization numbers and instructions for returning product to warehouses.
• Processes credit, re-bill, and price adjustment transactions as required.
• Allocates inventory, manages backorders, and consigns orders for cost-effective shipping.
• Creates open order reports and saved searches in NetSuite for distribution to sales representatives and key account managers.
• Ensures timely shipment of processed orders.
• Communicates issues affecting customer satisfaction (e.g., shortages, backorders, delayed shipments) with key stakeholders.
• Invoices DC and FOB container orders.
• Manages customer web portals for order downloads, invoice submissions, return requests, and inventory adjustments.
• Sets up and maintains EDI inventory feeds.
• Responds to incoming customer calls via queue, assisting directly or redirecting as appropriate.

Customer Service Support

• Responds to dealer inquiries regarding product specifications, inventory availability, order status, and delivery scheduling.
• Documents and resolves customer complaints in coordination with sales representatives and escalates as needed.
• Provides inventory updates and reports to sales representatives and key account managers.
• Responds to customer requests via email and phone using company tools.

Damage Allowances & Adjustments

• Negotiates damage allowances within management-approved limits.
• Reviews and approves price adjustments.

Trade Shows

• Supports sales and marketing teams by processing product orders, returns, and credits related to trade shows.

Knowledge & Education Required:

• Minimum of one year’s experience in customer service or inside sales, including order entry.
• University or college degree in business administration, or equivalent education/experience, is an asset.
• Strong customer service skills, with proven ability to build and maintain internal/external relationships.
• Professional communication, active listening, and problem-solving skills.
• Excellent multitasking and attention to detail.
• Proficiency in MS Word and Excel.
• Experience with NetSuite ERP is an asset.

Working Conditions:

This is a hybrid role based out of the Guelph, ON office. The Sales Support Specialist is required to work on-site Tuesday, Thursday, and Friday, with the option of working from home on Monday and Wednesday. The role involves daily data entry and frequent phone communication in a call center environment.

Danby was established over 75 years ago with a humble vision of creating truly innovative appliances that would offer big product features for small space living. Like you, we've moved with the times by continually evolving the functionality and innovative features of our products, so not only do they look good, they’re built great too.

Our products are marketed under several brand names, including: Danby, Danby Designer, Danby Diplomat, Danby Premiere, Silhouette, and MicroFridge, as well as some private brands for major retail stores.

Danby’s goal of being the largest compact and specialty appliance company in North America is already being realized. Our strong leadership, creativity and innovation provide us with the tools to ensure future growth for many years to come.

At Danby, it’s not just a job, it’s a career.

Here are some of the reasons why being employed with Danby may be your best career move:

• You will be a part of a company where you can be part of change and really make an impact!
• You will have the ability to work with great people who are passionate about our industry.
• You will work for an established company that actually believes in its values and does their best to live them out!

Danby is an equal opportunity employer, we are committed to an inclusive, equitable and accessible workplace. Accommodations are available upon request in all aspects of the recruitment process. Please check out our careers website to see what opportunities might interest you at,