384 Senior Business Analyst Consultant jobs in Canada

Business Analyst Consultant - Calgary (future opportunities)

Calgary, Alberta SIA

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Job Description

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Job Description

Company Description

Sia is a next-generation, global management consulting group. Founded in 1999, we were born digital. Today our strategy and management capabilities are augmented by data science, enhanced by creativity and driven by responsibility. We’re optimists for change and we help clients initiate, navigate and benefit from transformation. We believe optimism is a force multiplier, helping clients to mitigate downside and maximize opportunity. With expertise across a broad range of sectors and services, our 3,000 consultants serve clients worldwide from 48 locations in 19 countries. Our expertise delivers results. Our optimism transforms outcomes.

Job Description

We are seeking a skilled and detail-oriented Business Analyst  with a proven track record in IT projects and a deep understanding of the utilities or oil & gas industry. As a Business Analyst at Sia Partners, you will play a pivotal role in bridging the gap between business needs and technology solutions. You will work closely with clients to understand their strategic goals, analyze business challenges, and deliver innovative and actionable insights.

**Please note the following:

  • While our offices are located in Alberta, you may be asked to work East Coast hours should our client have that requirement.
  • Applications will be reviewed on a rolling basis, and the position will remain open until a suitable candidate is found

Key Responsibilities 

  • Facilitates and creates business process maps 
  • Analyze process models of the current state (As-Is) and compare them to the future states (To-be) and determine the necessary changes for arriving at the end state in addition to identification of change impacts to roles in the processes
  • Identify, document and analyze business rules that govern the implementation of business processes 
  • Assist on fit/gap analysis of solutions
  • Participate in planning initiatives, feasibility studies, cost/benefit analyses, new deliverables
  • Examine processes holistically to understand the impact of changing them on people, strategy, existing software applications and general business operations 
  • Monitor and measure the effectiveness of processes to ensure consistent value delivery 
  • Participate in quality reviews to ensure traceability of the designs to the requirements 
  • Assist in review and / or creation of training materials
  • Support change management activities
  • Use Business Analysis industry tools and techniques, to document information needs and functional requirements
  • Perform subject matter research and business analysis
  • Research, analyze, identify system gaps, recommend, and participate in the deployment of solutions
  • Create/review Business Requirement Documents (BRD) and translation of BRD to functional specifications and traceability matrices
  • Participate in testing - test and execute processes to ensure that the right results are achieved 
  • Facilitate User Acceptance Testing
Qualifications

  • Bachelor's degree in computer science, software engineering or information technology or equivalent education plus experience 
  • 5-10 years experience working as a Business Analyst or PM/Scrum Master on IT projects
  • Experience working specifically with Microsoft technologies will be considered an asset
  • Familiarity with Agile methodologies (understanding the roles and responsibilities of various team members). Any formal SCRUM or AGILE certifications will be considered an asset
  • Strong presentation and facilitation skills. Ability to interact with key business stakeholders as well as technical team members
  • Experience and knowledge of project management principles and methodologies
  • Ability to translate business requirements into non-technical, lay terms
  • Motivated by an entrepreneurial mindset and comfortable with ambiguity
  • Confident, self-aware collaborator open to receiving and providing, effective feedback
  • Business Analyst Certification is considered an asset
  • Change Management Certification is considered an asset


Additional Information

WHAT DO WE OFFER? 

This is an opportunity to join a rapidly growing team to serve some of the most exciting and highly respected companies in the world. You will have the opportunity to provide clients with pioneer mind-set thinking, customized solutions, and you will often have the satisfaction of seeing the impact of your work on their business. We are committed to a healthy work-life integration.

BENEFITS

  • Competitive salary with a clear and structured yearly salary increase and bonuses
  • Healthcare that includes dental, vision, life insurance, and RRSP contributions
  • Career advocacy program that supports achieving personal development goals through coaching, collaboration, and real-time feedback
  • Robust learning and development platform through the Sia Institute, Working Groups and Training
  • Reimbursement for continuing education and certifications
  • Your team will consist of highly educated, specialised and entrepreneurial consultants within a company which is a successful player in the global consulting market
  • Working in an  environment which creates opportunities to share knowledge and work together on international projects with colleagues all over the world

DEIB

Diversity, equity, inclusion, and belonging (DEIB) are part of Sia’s DNA. Thanks to our expertise in several sectors and our international growth, our teams include a variety of experiences and cultures. We’re confident that promoting DEIB creates an environment in which everyone can reach their full potential.

Our global network, , brings together our people worldwide to facilitate local and global progress, focused on the following areas:

  • Gender equality (global Gender Equality Index score of 91/100 for FY19-20)
  • LGBTQ+
  • Race & Ethnicity
  • Working Parents
  • Disabilities

To learn more about Sia, please visit: 

-us

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs. 

This advertiser has chosen not to accept applicants from your region.

Business Analyst Consultant - Edmonton (future opportunities)

Edmonton, Alberta SIA

Posted today

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Job Description

Job Description

Job Description

Company Description

Sia Partners is a next-generation management consulting firm and pioneer of Consulting 4.0 . We offer a unique blend of AI and design capabilities, augmenting traditional consulting to deliver superior value to our clients. With expertise in more than 40 sectors and services, we optimize client projects worldwide. Through our Consulting for Good  approach, we strive for next-level impact by developing innovative CSR solutions for our clients, making sustainability a lever for profitable transformation.

Our continued success and expansion are primarily due to the quality of our team members. Our consultants work closely with the C-suite at our clients to accelerate and de-risk business growth while improving their customer and employee experience. 

Job Description

Job Description

We are seeking a skilled and detail-oriented Business Analyst  with a proven track record in IT projects and a deep understanding of the utilities or oil & gas industry. As a Business Analyst at Sia Partners, you will play a pivotal role in bridging the gap between business needs and technology solutions. You will work closely with clients to understand their strategic goals, analyze business challenges, and deliver innovative and actionable insights.

**Please note the following:

  • While our offices are located in Alberta, you may be asked to work East Coast hours should our client have that requirement. 
  • Applications will be reviewed on a rolling basis, and the position will remain open until a suitable candidate is found

Key Responsibilities 

  • Facilitates and creates business process maps 
  • Analyze process models of the current state (As-Is) and compare them to the future states (To-be) and determine the necessary changes for arriving at the end state in addition to identification of change impacts to roles in the processes
  • Identify, document and analyze business rules that govern the implementation of business processes 
  • Assist on fit/gap analysis of solutions
  • Participate in planning initiatives, feasibility studies, cost/benefit analyses, new deliverables
  • Examine processes holistically to understand the impact of changing them on people, strategy, existing software applications and general business operations 
  • Monitor and measure the effectiveness of processes to ensure consistent value delivery 
  • Participate in quality reviews to ensure traceability of the designs to the requirements 
  • Assist in review and / or creation of training materials
  • Support change management activities
  • Use Business Analysis industry tools and techniques, to document information needs and functional requirements
  • Perform subject matter research and business analysis
  • Research, analyze, identify system gaps, recommend, and participate in the deployment of solutions
  • Create/review Business Requirement Documents (BRD) and translation of BRD to functional specifications and traceability matrices
  • Participate in testing - test and execute processes to ensure that the right results are achieved 
  • Facilitate User Acceptance Testing
Qualifications

  • Bachelor's degree in computer science, software engineering or information technology or equivalent education plus experience 
  • 5-10 years experience working as a Business Analyst or PM/Scrum Master on IT projects
  • Experience working specifically with Microsoft technologies will be considered an asset
  • Familiarity with Agile methodologies (understanding the roles and responsibilities of various team members). Any formal SCRUM or AGILE certifications will be considered an asset
  • Strong presentation and facilitation skills. Ability to interact with key business stakeholders as well as technical team members
  • Experience and knowledge of project management principles and methodologies
  • Ability to translate business requirements into non-technical, lay terms
  • Motivated by an entrepreneurial mindset and comfortable with ambiguity
  • Confident, self-aware collaborator open to receiving and providing, effective feedback
  • Business Analyst Certification is considered an asset
  • Change Management Certification is considered an asset


Additional Information

WHAT DO WE OFFER? 

This is an opportunity to join a rapidly growing team to serve some of the most exciting and highly respected companies in the world. You will have the opportunity to provide clients with pioneer mind-set thinking, customized solutions, and you will often have the satisfaction of seeing the impact of your work on their business. We are committed to a healthy work-life integration.

BENEFITS

  • Competitive salary with a clear and structured yearly salary increase and bonuses
  • Healthcare that includes dental, vision, life insurance, and RRSP contributions
  • Career advocacy program that supports achieving personal development goals through coaching, collaboration, and real-time feedback
  • Robust learning and development platform through the Sia Institute, Working Groups and Training
  • Reimbursement for continuing education and certifications
  • Your team will consist of highly educated, specialised and entrepreneurial consultants within a company which is a successful player in the global consulting market
  • Working in an  environment which creates opportunities to share knowledge and work together on international projects with colleagues all over the world

DEIB

Diversity, equity, inclusion, and belonging (DEIB) are part of Sia Partners’ DNA. Thanks to our expertise in several sectors and our international growth, our teams include a variety of experiences and cultures. We’re confident that promoting DEIB creates an environment in which everyone can reach their full potential.

Our global network, Partners, brings together our people worldwide to facilitate local and global progress, focused on the following areas:

  • Gender equality (global Gender Equality Index score of 91/100 for FY19-20)
  • LGBTQ+
  • Race & Ethnicity
  • Working Parents
  • Disabilities

To learn more about Sia Partners, please visit: 

-us

Sia Partners is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs.

Sia is an equal opportunity employer. All aspects of employment, including hiring, promotion, remuneration, or discipline, are based solely on performance, competence, conduct, or business needs. 

This advertiser has chosen not to accept applicants from your region.

Business Consultant

Ottawa, Ontario OXARO

Posted today

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Job Description

Job Description

Job Description

Salary:

Business Consultant


We are currently building our roster of experienced, security cleared and reliable subcontractors to support upcoming projects. If you take pride in your work, deliver on time, and value professionalism, wed love to hear from you.


A Business Consultant provides expert advice and solutions to help businesses improve their performance and achieve their goals. They analyze situations, identify areas for improvement, and recommend strategies for growth and optimization. Their work often involves developing business plans, business process reviews, advising on financial matters, and implementing new initiatives.


Here's a more detailed breakdown of what a Business Consultant does:


Key Responsibilities:

  • Needs Assessment:Understanding a client's business challenges and objectives to tailor consulting services effectively.
  • Data Analysis, Research, and Visualization:Gathering and analyzing data to identify trends, patterns, and areas for improvement and creating meaningful and impactful visualizations of the results
  • Strategy Development:Creating, assessing, and recommending business strategies for growth, efficiency, and innovation.
  • Implementation Support:Developing implementation plans and assisting clients in implementing new strategies, processes, and/or technologies.
  • Project Management:Managing consulting projects from initiation to completion, ensuring timely and effective delivery.
  • Client Communication & Reporting:Keeping clients informed about progress, challenges, and recommendations.
  • Training & Education:Educating clients and their employees on new strategies and processes.

Areas of Expertise:

  • Financial Consulting:Advising on financial matters, budgeting, and investment strategies.
  • Operational Consulting:Optimizing business processes, business process reviews, improving efficiency, and streamlining operations.
  • Strategic Consulting:Developing long-term plans, identifying market opportunities, and assessing competitive landscapes.
  • Management Consulting:Improving organizational structures, leadership practices, and employee performance.
  • Technology Consulting:Advising on technology implementation, cybersecurity, and data management.
  • Marketing & Sales Consulting:Developing marketing strategies, improving sales processes, and enhancing customer relationships.

What We Offer:

Opportunities for ongoing work

Professional collaboration and support

Timely payments and clear expectations

Note:

This is a proactive posting to identify and connect with top talent ahead of scheduled projects.

Only qualified candidates will be contacted.

Thanks for your interest to partner with our organization.



remote work

This advertiser has chosen not to accept applicants from your region.

Business Analyst

Mississauga, Ontario Sobeys

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Job Description

Requisition ID:
190844
Career Group:
Corporate Office Careers
Job Category:
Technology Solutions - Marketing
Travel Requirements:
0 - 10%
Job Type:
Full-Time
Country: Canada (CA)
Province: Ontario; Nova Scotia
City: Mississauga / Stellarton
Location: Tahoe Office, Foord St. Office
Embark on a rewarding career with Sobeys Inc., celebrated among Canadau2019s Top 100 employers, where your talents contribute to our commitment to excellence and community impact.
Our family of 128,000 employees and franchise affiliates share a collective passion for delivering exceptional shopping experiences and amazing food to all our customers. Our mission is to nurture the things that make life better u2013 great experiences, families, communities, and our employees. We are a family nurturing families.
A proudly Canadian company, we started in a small town in Nova Scotia but we are now in communities of all sizes across this great country. With over 1,600 stores in all 10 provinces, you may know us as Sobeys, Safeway, IGA, Foodland, FreshCo, Thrifty Foods, Lawtons Drug Stores or another of our great banners but we are all one extended family.
Ready to Make an impact?
Sobeys is full of exciting opportunities, and we are always looking for bright new talent to join our team!
We currently have a full-time opportunity for a Business Analyst. This role can be based out of one our main offices including: Stellarton, NS; Mississauga, ON.
Hereu2019s where youu2019ll be focusing:
As a Business Analyst with Sobeys you will:
Work as a liaison among stakeholders to understand the objectives, policies, and operations of various functions within the organization, and recommend solutions that enable strategic goals to be met.
Partnering with SBA to assist in creating business cases to justify new initiatives, programs, and services and technology.
Responsible for the development of business requirements for IT solutions including but not limited to business reports, systems and applications and vendor programs.
Facilitate, plan, and prepare requirements gathering sessions by identifying the right participants, preparing the appropriate material, reviewing the project scope, identifying key assumptions and obtain final sign-off of the detailed business requirements.
Take initiative in an ongoing effort to improve products, services, or processes to deliver optimum results.
Is resourceful, seeks alternatives and broad input, measures outcomes.
Contribute to UAT & SIT testing. Alleviate roadblocks as needed and raise changes in requirements following appropriate process.
Responsible for RTM creation and governance ensuring requirement lifecycle is documented from beginning to end.
May support the development of user training material as required.
Improve business processes by defining the existing u201cAs-Isu201d process and the new u201cTo-Beu201d process using proper methodologies.
Assist in project planning and monitoring activities for projects and initiatives.
Work closely with the Solution teams to provide business requirements clarifications to aid in the development of solutions to production incidents and maintenance requests.
#LI-Hybrid
What you have to offer:
An Undergraduate Degree or 3+ years related experience in Business Analysis.
Experience gathering business requirements, business process reengineering, process mapping and application testing.
Ability to prototype and/or process map at the requirements stage to firm up and validate requirements.
Ability to complete a detailed business case for incoming project/initiatives requests that include cost/benefit analysis.
Ability to complete detailed business requirements documents.
Ability to walk through the detailed business requirements document with the end-users of the system or process and make any final modifications.
Ability to resolve conflict between functional groups.
At Sobeys we require our teammates to have the ability to adhere to a hybrid work model that requires your presence at one of our office locations at least three days per week. This requirement is integral to our commitment to team collaboration and the overall success of our office culture.
We offer a comprehensive Total Rewards package, which varies by role and designed to help our teammates to live better u2013 physically, financially and emotionally.
Some websites share our job opportunities and may provide salary estimates without our knowledge. These estimates are based on similar jobs and postings for general comparison, but these numbers are not provided by our organization nor monitored for accuracy.
We will consider factors such as your working location, work experience and skills as well as internal equity, and market conditions to ensure the selected candidate is paid fairly and competitively. We look forward to discussing the specific compensation details relevant to this role with candidates who are selected to move forward in the recruitment process.
Our Total Rewards programs, for full-time teammates, goes well beyond your paycheque:
Competitive Benefits Package, tailored to meet your needs, including health and dental coverage, life, short- and long-term disability insurance.
Access to Virtual Health Care Platform and Employee and Family Assistance Program.
A Retirement and Savings Plan that provides you with the opportunity to build and add value to your savings.
A 10% in-store discount at our participating banners and access to a wide range of other discount programs, making your purchases more affordable.
Learning and Development Resources to fuel your professional growth.
Parental leave top-up
Paid Vacation and Days-off
We are committed to accommodating applicants with disabilities throughout the hiring process and will work with applicants requesting accommodation at any stage of this process.
This advertiser has chosen not to accept applicants from your region.

Business Analyst

Mississauga, Ontario Nestlé

Posted 4 days ago

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Job Description

**Business Analyst**

**Position Snapshot**
**Business area: Nestlé Purina PetCare Canada**
**Location: Mississauga, ON located at 2500 Royal Windsor Dr, Mississauga ON L5J 1K8; Hybrid**

**A little bit about us**
As a company made up of pet owners, we believe that pets and people are better together. If you share our passion for pets and you're looking for a career where you can take ownership, collaborate and contribute to challenging, satisfying and meaningful work, then you are the type of person we want at Nestlé Purina PetCare Canada. We are a leader in the pet care and pet nutrition industry, producing Canada’s best loved brands including Beneful ®, Beyond ®, Dog Chow ®, Cat Chow ®, Fancy Feast®, Friskies®, Tidy Cats®, Pro Plan®, Purina ONE® and many more. Join us in enriching the lives of pets and the people who love them.

**What to Expect:**
As a Business Analyst, you will be providing analytics and insights to support the development of data sources and drive strategies that align with our key business objectives and drivers. The successful candidate will be responsible for managing multiple assignments, consistently delivering high-quality work, and utilizing their expertise in analytics, data visualization, simulations, modelling, and storytelling to find solutions for various business and technical challenges.

**A day in the life:**

- Conduct promotional analysis/evaluations to drive Key Performance Indicators and optimize investment.
- Provide input to support Account Plans, Volume Submissions, and Trade Spend Management.
- Collaborate with the account team to improve numerical findings and advocate for standard methodologies in promotions.
- Act as the liaison in communication between cross-functional groups internally, focusing on Customer Insights, Trade Development (e.g., new item launches, seasonal opportunities), Sales Finance, Supply Chain, Accounts Receivable, etc.
- Manage and develop customer administration, including contracts, New Product Forms, pricing adjustments, customer listing base/distribution.
- Provide additional support as required on an ad-hoc basis within the Customer Business Team.

**Role Requirements**

- 2+ years of progressive data analysis experience coupled with 1-2 years of experience within a sales function
- Post secondary education in a Business-related field
- Previous experience in the extraction and analysis of POS data such as Retail Link, Nielsen, IRI, etc.
- Excellent understanding of technology: MS Office: Excel, PowerPoint, advanced forecasting software, network applications related to sales information

**Preferred Skills**

- SAP and Power BI experience is an asset
- Able to handle and prioritize multiple projects and tasks
- Financial competence and an understanding of Profit & Loss drivers

**Benefits**

- Flexible and hybrid work arrangements
- Excellent training and development programs as well as opportunities to grow within the company
- Up to 50% off – Nespresso Coffee Machine, Capsules and accessories
- Access to the Discount Company store with Nestlé, Nespresso, and Purina products (Located across various Nestle offices/sites)
- Additional discounts on a variety of products and services offered by our preferred vendors and partnerships
- Bring your dog to work!

**What you need to know**
We will be considering applicants as they apply, so please don’t delay in submitting your application.

Nestlé Canada is an equal-opportunity employer committed to diversity, equity, inclusion, and accessibility. We welcome qualified applicants to bring their diverse and unique experiences as a result of their education, perspectives, culture, ethnicity, race, sex, gender identity and expression, nation of origin, age, languages spoken, veteran’s status, colour, religion, disability, sexual orientation and beliefs.

If you are selected to participate in the recruitment process, please inform Human Resources of any accommodations you may require. Nestlé will work with you in an effort to ensure that you are able to fully participate in the process.

#

# **#LI-Hybrid**
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Business Analyst

Alberta, Alberta Brunel

Posted 1 day ago

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Job Description

About this opportunity:

The Enterprise Data and IT team has an exciting opportunity for a Contract Business Systems Analyst, reporting to the Manager of HRIS. As an ideal candidate you will have proven experience in Workday security architecture, maintenance and controls to advise on good governance and best practice administration. In addition to this, you will have demonstrated Business Analyst experience supporting Human Resources initiatives in various Workday modules (e.g. HCM, Recruiting, Learning, Compensation, etc.).

This opportunity will appeal to an individual who enjoys working in a collaborative environment and who demonstrates effective critical thinking, decision-making, good governance, and problem-solving skills.

What you’ll do:

• Guide and execute the management of security policies, roles, and permissions within the Workday system.

• Support the integrity, confidentiality and availability of Workday data through effective security configuration, role-based security controls and continuous monitoring.

• Conduct and help develop processes for regular security audits, role reviews and segregation of duties analysis to ensure proper compliance.

• Collaborate with IT, HRIS and HR teams to implement or advise on security updates required for business initiatives.

• Support integrations by advising on proper security administration for API/Web Services and third-party applications.

• Develop and maintain Workday security documentation to support education and training on Workday best practices and alignment with company requirements.

• Support compliance with data privacy laws.

• Provide training and support to end users and system administrators on security best practices.

• Plan, test and support system releases and maintenance window activities, including review, testing, recommendations, and end user adoption.

• Support configuration and operational maintenance actions in various Workday modules as required, including Human Capital Management, Recruitment, Learning, Compensation, Reporting etc.

• Provide day-to-day support for HR system users, which may involve responding to general inquiries, troubleshooting, and data fixes.

• Continuously look for opportunities to streamline HRIS processes and system.

• Participate in data validation, testing and other project work as required.

• Ensure awareness of evolving technical and business capabilities.

• Demonstrate a commitment to SOX compliance with 0 non-remediated findings/exceptions.

• Maintain alignment with Enterprise Architecture on system integration standards and guidelines.

• Participate in control activities, identifying and evaluating risks.

• Be available for after business hours support escalations in emergency situations.

Who you are:

Our ideal candidate will have the following minimum requirements:

• Must be legally entitled to work in Canada.

• Post-secondary Degree or Diploma in an HR or IT related field.

• 8+ years of relevant work experience.

• 4+ years in a business systems analytic role with hand-on Workday security experience as well as exposure to Workday HCM and other modules.

• Possess strong knowledge of Workday architecture including domain and business process security policies, role and user-based permissions, as well as segregation of duties and privacy concepts.

• Experience in compliance or IT audit (e.g. SOX).

• Ability to meet deadlines in a fast-paced environment with multiple priorities.

• Strong attention to detail and analytical skills.

• Strong verbal and written communication skills.

• Demonstrated ability to work independently and as a team member.

• Experienced in effectively interacting, communicating and advising business partners.

• Strong knowledge of MS Office, Excel in particular.

• Proven track record of tact, confidentiality, initiative and sound judgment.

• Good understanding of HR policies, procedures, compliance and best practices.

• Familiar with or openness to learn SAP to support troubleshooting integrations between Workday and SAP (i.e. master data and payroll integration) .

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Business Analyst

Montréal, Quebec Velixo

Posted today

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Job Description

Job Description

Velixo is an award-winning leader in Excel-based reporting, planning, and automation solutions tailored for prominent cloud ERP platforms including Acumatica, Sage Intacct, and Microsoft Dynamics 365 Business Central. Our headquarters is located in Montreal, Canada, complemented by a globally-distributed, fully remote R&D team. At Velixo, we pride ourselves on delivering user-friendly, efficient solutions loved by customers, earning top ratings on marketplaces and G2.


Who We're Looking For:

We are seeking an enthusiastic and highly analytical Business Analyst to join our internal IT team. In this key role, you'll analyze, streamline, and enhance our internal processes and evaluate potential tools and technologies to solve operational challenges. You will collaborate closely with our internal teams, bridging the gap between business needs and technological solutions, always with the goal of boosting efficiency and productivity. 


You Will Thrive in This Role If You:

  • Are passionate about uncovering opportunities to optimize internal processes.

  • Enjoy exploring and evaluating new tools, solutions, and software platforms.

  • Have a keen eye for details yet maintain a pragmatic, results-oriented approach.

  • Excel at engaging stakeholders, asking insightful questions, and translating complex needs into clear, actionable solutions.

  • Are proactive, self-driven, and thrive in autonomous environments.

  • Understand how technical implementations affect business workflows and user experiences.

  • Value incremental improvements and lean toward iterative enhancements rather than perfect but delayed solutions.


Key Responsibilities:

  • Gather, analyze, and document internal user requirements, business needs, and current processes.

  • Evaluate and recommend software solutions, tools, and platforms that align with our internal goals and scalability.

  • Coordinate closely with internal stakeholders (Finance, Customer Success, HR, etc.) to identify areas of improvement.

  • Create detailed functional and technical documentation to guide tool implementation and process improvements.

  • Perform acceptance testing for internal solutions, capturing and addressing issues promptly.

  • Communicate clearly with teams, offering ongoing support, clarification, and training as necessary to ensure smooth adoption of solutions.


Required Qualifications:

  • Bachelor’s degree in a business or STEM-related field.

  • Minimum of 5 years’ experience as a Business Analyst or Systems Analyst, ideally within internal IT teams.

  • Exceptional analytical and problem-solving skills.

  • Strong ability to research, evaluate, and recommend software solutions and internal process improvements.

  • Excellent written and verbal communication skills in English.

  • Experience creating high-quality documentation including functional requirements, user stories, and process flows.

  • Comfort working in a remote, agile, and collaborative team environment.

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Business Analyst

Toronto, Ontario Veriday Inc.

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Job Description

Job Description

Salary: 70/h

We are looking for a highly motivated, dynamic, and dedicated Dynamics 365 functional consultant to join our project delivery team. The ideal candidate will be a self-starter, takes initiative, anticipate issues before they become a problem, and identify opportunities for improvement while focusing on delivering an outstanding user experience.

This is a contractual hybrid role for a period of 6-12 months, with the potential for extension. The candidate must work from the Toronto office 3 days/ week.


Key Responsibilities:


1. Business Analysis & Requirement Gathering

  • Conduct stakeholder interviews and workshops to gather business and functional requirements.
  • Analyze existing business processes and identify opportunities for optimization via Dynamics 365 CE.
  • Translate business requirements into detailed functional specifications and user stories.
  • Document use cases, business process flows, and solution design documents.

2. Solution Design & Configuration

  • Design scalable Dynamics 365 CE solutions that align with business goals and Microsoft best practices.
  • Configure out-of-the-box functionality including entities, fields, forms, views, charts, dashboards, workflows, and business rules.
  • Customize CRM using no-code/low-code solutions, including Power Apps and Power Automate.
  • Support the extension of CRM using third-party tools or integration frameworks when needed.

3. Implementation & Delivery

  • Lead or support CRM project implementation phases, including development, testing, deployment, and go-live.
  • Collaborate with technical consultants and developers to deliver custom plugins, integrations, and extensions.
  • Assist with data migration planning, mapping, and execution.
  • Conduct end-to-end system testing, integration testing, and user acceptance testing (UAT).

4. Training & Support

  • Develop user manuals, training guides, and deliver training workshops for key users and administrators.
  • Provide post-go-live support, system health checks, and continuous improvement recommendations.
  • Act as a subject matter expert (SME) for Dynamics CRM across the organization or client base.

5. Project Coordination & Stakeholder Communication

  • Participate in Agile/Scrum or Waterfall ceremonies (daily stand-ups, sprint reviews, planning, etc.).
  • Create and maintain project documentation, including RAID logs, status reports, and change requests.
  • Manage stakeholder expectations and ensure successful delivery of CRM initiatives on time and within scope.


Work Experience:

  • Minimum 3-5 years of hands-on experience implementing Microsoft Dynamics 365 CE/CRM.
  • Deep understanding of Dynamics 365 modules: Sales, Customer Service, Marketing, Field Service (optional).
  • Experience with Power Platform tools: Power Apps (Canvas and Model-driven), Power Automate, and Power BI.
  • Proficiency in using CRM customization tools: Advanced Find, Solution Management, Business Process Flows, Security Roles, etc.
  • Experience with CRM SDK, JavaScript, and REST APIs (basic understanding for functional support).
  • Familiarity with Azure Integration Services (Logic Apps, Service Bus, API Management) is a plus.
  • Understanding of data management, data quality, and GDPR compliance in CRM context.
  • Experience with build, promote and release of management processes.


Required Skills:

  • Knowledge of extensibility tools (Microsoft Power Platform, Power Apps, Portals, Power Automate, Power BI, APIs, etc.)
  • Knowledge of Azure tools (App services, B2C, Storage Accounts, etc.)
  • Knowledge of deployment tools (e.g. TFS, Azure DevOps, etc.)
  • Excellent interpersonal and communication skills with both technical and non-technical stakeholders.
  • Strong analytical and problem-solving mindset.
  • Ability to work independently and collaboratively across functional and cross-functional teams.
  • Adaptability to fast-paced environments with multiple priorities.
  • Attention to detail and commitment to delivering high-quality solutions.

Education & Certifications :

  • Computer Science and/or Management and/or Software Engineering and/or Administration, or equivalent
  • Any Dynamics certification will be considered an asset like:
    • Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate (MB-230)
    • Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) (Preferred)
    • Agile or Scrum certification is a plus


We offer a competitive rate/hour, casual workspace, and great people to collaborate with. If this job sounds perfect for you, please apply.

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