4 Service Industry jobs in Kingston
Customer Service Associate
Kingston, Ontario
Savers | Value Village
Posted today
Job Viewed
Job Description
**Job Title: Customer Service Associate**
**Who we are:**
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
_Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des_ _Valeurs_ _(in Quebec) and Savers Australia._
**Summary & Positions:**
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
**What you can expect** **:**
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
**What you get:**
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
+ Comprehensive extended health care plans for full-time Team Members
+ Company-Paid Life and AD&D Insurance
+ A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
+ Paid time off from work for leisure or other hobbies
+ A range of mental health services to assist you in managing daily life
1300 Bath Road, Unit A1C, Kingston, ON K7M 2E9
Value Village is committed to fair and accessible employment practices. Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process. Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.
**Who we are:**
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
_Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des_ _Valeurs_ _(in Quebec) and Savers Australia._
**Summary & Positions:**
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
**What you can expect** **:**
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
**What you get:**
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
+ Comprehensive extended health care plans for full-time Team Members
+ Company-Paid Life and AD&D Insurance
+ A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
+ Paid time off from work for leisure or other hobbies
+ A range of mental health services to assist you in managing daily life
1300 Bath Road, Unit A1C, Kingston, ON K7M 2E9
Value Village is committed to fair and accessible employment practices. Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process. Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.
This advertiser has chosen not to accept applicants from your region.
0
Remote Customer Service Specialist – Full Training & Benefits
Amherstview, Ontario
Spade Recruiting
Posted today
Job Viewed
Job Description
We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.
Duties:
• Distributes all benefit enrollment materials and determines eligibility.
• Handle incoming customer service calls
• Dispatch incoming customer phone calls
• Accept customer calls and return customer
• Respond to client requests for coverages while representing their best interests.
• Create and explain individualized policies via our Needs Analysis system.
• Work and learn from management teams to stay up to date on new products, services, and policies.
Job Benefits:
• Full training provided
• 100% work from home.
• Competitive compensation.
• Paid weekly along with earned bonuses.
• Career advancement opportunities.
• Full benefits after 3 months.
• Values a healthy work-life balance
This advertiser has chosen not to accept applicants from your region.
1
Customer Service Agent 3 -Kingston- Full Time - Perm - Bilingual (French & English)
Kingston, Ontario
Serco
Posted today
Job Viewed
Job Description
**Position Description**
This role has a starting hourly rate of **$23.64** !
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.
Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver's licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.
**SUMMARY/PURPOSE:**
+ Evaluates an applicant's eligibility to apply for an Ontario Driver's Licence.
+ Assesses applicants' identity documents for validity.
+ Provides information and assistance related to Driver Examination services.
+ To ensure the fair and proper issuance of an Ontario Driver's Licence.
**KEY RESPONSIBILITIES:**
+ Provides excellent customer service during the delivery all Driver Examination Services.
+ Providing information and assistance to applicants for all classes of licences.
+ Reviewing applicant information to determine eligibility for a variety of classes of licences.
+ Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
+ Scheduling and dispatching road tests and issuing temporary licences.
+ Collecting fees for a variety of transactions.
+ Investigating problems or errors on the driver record and initiating corrections.
+ Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
+ Adheres to all Ministry and operational confidentiality requirements.
+ Other related duties relevant to this position as may be required.
**HEALTH AND SAFETY:**
+ Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
+ Takes every precaution to contribute to a safe and healthy workplace.
+ Demonstrates correct use of equipment, materials and protective devices required by law.
+ Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
+ Takes the initiative to report unsafe conditions.
+ Complies with Part III, Section 27 of the OHSA (Duties of Workers).
**OTHER/PROJECTS:**
+ Comply with Serco Canada Inc. policies and procedures.
+ Performs other tasks as assigned by management, including but not limited to special projects.
+ Must participate in obtaining any required security measures, as deemed by Serco.
+ Must participate in Initial and maintenance training for Customer Service Agent.
**Qualifications**
**JOB REQUIREMENTS:**
**EDUCATION /CERTIFICATIONS:**
+ Successful completion of the Customer Service Agent training program
+ GED or high school diploma as a minimum
+ **Fluency in French and English.**
+ Must hold a valid Ontario Class G driver's licence.
**KNOWLEDGE and EXPERENCE:**
+ Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
+ Intermediate level computer skills required
+ Two (2) years' experience with demonstrated excellent customer service.
**SKILLS/COMPETENCIES**
**(Interpersonal Communication, Financial, Managerial, Problem solving):**
+ Excellent customer service skills, ability to deal with difficult and highly complex situations.
+ Ability to multi-task.
+ Ability to process and manage sensitive personal information.
+ Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
+ Strong judgement and decision-making skills.
**Knowledge and understanding of driving and assessment** Driving test policies and standards, requirements of the driving test.
**Assessment skills** - Ability to observe accurately, monitor and evaluate overall candidate performance. Uniformity and consistency in assessment. Assimilate information quickly and extract key points.
**Quality of service** - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.
**Fostering Change -** The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.
**Thoroughness -** The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.
**Decisiveness -** The ability to make difficult decisions in a timely manner.
**Stress Management -** The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
**Personal credibility -** To be responsible, reliable, and trustworthy.
**MENTAL AND PHYSICAL EFFORT:**
+ Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
+ Physical: Activities are low intensity, less than 2 hrs/day
**WORKING CONDITIONS:**
+ Little exposure to disagreeable elements
+ Minor risk of injury, harm, or illness
**Must pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.**
_**Employee hours vary based on customer demand and location's operating hours._
_**This position may require extended shift hours and possibly Saturday hours (depending on location) during certain periods of the year when Drive Test Centre volume is higher._
_**This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a Drive Test Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately._
If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: .If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice ( .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply now ( to Serco?**
Join our Talent Community! ( _67475_
**Recruiting Location : Location** _CA-ON-Kingston_
**Category** _Customer Service_
**Position Type** _Full-Time_
**Security Clearance** _Criminal Record Check (CPIC); Fingerprint Criminal Record Check_
**Telework** _No - Teleworking not available for this position_
**Campaign** _LPDES_
This role has a starting hourly rate of **$23.64** !
Serco Canada Inc. operates all the DriveTest Centres across Ontario on behalf of the Ministry of Transportation. As a customer service agent with Serco Canada Inc., you will be based out of one of our 56 Ontario DriveTest Centres. If you are a positive and professional team player who enjoys working with the public in a high energy environment, rewarding job opportunities await you at Serco Canada Inc.
Customer service agents are responsible for providing information and assisting members of the public at various stages of the driver's licensing process. Some of the work includes responding to customer inquiries in person and on the telephone, providing information about licence rules and regulations, verifying driver records, taking applicant photos, scheduling road test appointments, collecting applicable fees, and preparing reports. Customer service agents must have excellent time management and organizational skills and exercise superior judgment skills. We require individuals who can work independently, meet deadlines, and strive to achieve customer satisfaction in all aspects of their work.
**SUMMARY/PURPOSE:**
+ Evaluates an applicant's eligibility to apply for an Ontario Driver's Licence.
+ Assesses applicants' identity documents for validity.
+ Provides information and assistance related to Driver Examination services.
+ To ensure the fair and proper issuance of an Ontario Driver's Licence.
**KEY RESPONSIBILITIES:**
+ Provides excellent customer service during the delivery all Driver Examination Services.
+ Providing information and assistance to applicants for all classes of licences.
+ Reviewing applicant information to determine eligibility for a variety of classes of licences.
+ Conducting vision screen testing, photographing of applicants, and administering written and/or oral knowledge testing.
+ Scheduling and dispatching road tests and issuing temporary licences.
+ Collecting fees for a variety of transactions.
+ Investigating problems or errors on the driver record and initiating corrections.
+ Comply with all regulations, policies and procedures pertaining to the operations including occupational health and safety, environmental, drug and alcohol, and quality.
+ Adheres to all Ministry and operational confidentiality requirements.
+ Other related duties relevant to this position as may be required.
**HEALTH AND SAFETY:**
+ Ensures the ongoing maintenance of safe, healthy, and sustainable working environment at a DriveTest Centre including travel points.
+ Takes every precaution to contribute to a safe and healthy workplace.
+ Demonstrates correct use of equipment, materials and protective devices required by law.
+ Demonstrates awareness of and educates self on changes to legislation, regulations, Company policies and procedures.
+ Takes the initiative to report unsafe conditions.
+ Complies with Part III, Section 27 of the OHSA (Duties of Workers).
**OTHER/PROJECTS:**
+ Comply with Serco Canada Inc. policies and procedures.
+ Performs other tasks as assigned by management, including but not limited to special projects.
+ Must participate in obtaining any required security measures, as deemed by Serco.
+ Must participate in Initial and maintenance training for Customer Service Agent.
**Qualifications**
**JOB REQUIREMENTS:**
**EDUCATION /CERTIFICATIONS:**
+ Successful completion of the Customer Service Agent training program
+ GED or high school diploma as a minimum
+ **Fluency in French and English.**
+ Must hold a valid Ontario Class G driver's licence.
**KNOWLEDGE and EXPERENCE:**
+ Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
+ Intermediate level computer skills required
+ Two (2) years' experience with demonstrated excellent customer service.
**SKILLS/COMPETENCIES**
**(Interpersonal Communication, Financial, Managerial, Problem solving):**
+ Excellent customer service skills, ability to deal with difficult and highly complex situations.
+ Ability to multi-task.
+ Ability to process and manage sensitive personal information.
+ Knowledge of applicable sections of the Highway Traffic Act, related regulations, and legislation as well as related government and company policies to provide information and advice to applicants.
+ Strong judgement and decision-making skills.
**Knowledge and understanding of driving and assessment** Driving test policies and standards, requirements of the driving test.
**Assessment skills** - Ability to observe accurately, monitor and evaluate overall candidate performance. Uniformity and consistency in assessment. Assimilate information quickly and extract key points.
**Quality of service** - Ability to establish and communicate what the candidate can expect during licensing process. Ability to communicate clearly, choosing content, style, and language to suit the audience and context and deal with enquiries from candidates. Ability to provide clear feedback about test results.
**Fostering Change -** The ability to demonstrate support for innovation and for organizational changes needed to improve the organization's effectiveness.
**Thoroughness -** The ability to ensure that one's own work is complete and accurate. Proven track record of high performance and creating a positive and productive work environment.
**Decisiveness -** The ability to make difficult decisions in a timely manner.
**Stress Management -** The ability to keep functioning effectively when under pressure and maintain self-control in the face of hostility or provocation.
**Personal credibility -** To be responsible, reliable, and trustworthy.
**MENTAL AND PHYSICAL EFFORT:**
+ Mental: Activities are moderate intensity at more than 4 hrs/day or high intensity at 2-4 hrs/day
+ Physical: Activities are low intensity, less than 2 hrs/day
**WORKING CONDITIONS:**
+ Little exposure to disagreeable elements
+ Minor risk of injury, harm, or illness
**Must pass Criminal Record Check (CPIC); Fingerprint Criminal Record Check.**
_**Employee hours vary based on customer demand and location's operating hours._
_**This position may require extended shift hours and possibly Saturday hours (depending on location) during certain periods of the year when Drive Test Centre volume is higher._
_**This position requires the attendance of a formal training session, which includes classroom instruction with experienced and qualified trainers and on-the-job shadowing at a Drive Test Centre facilitated by a coach. If you are unsuccessful at any stage of the training, your employment will end effective immediately._
If you are interested in supporting and working with our Customer Service professionals and a passionate Serco team- then submit your application now for immediate consideration. It only takes a few minutes and could change your career!
**Company Overview**
Serco Inc. (Serco) is the Americas division of Serco Group, plc. In North America, Serco's 9,000+ employees strive to make an impact every day across 100+ sites in the areas of Defense, Citizen Services, and Transportation. We help our clients deliver vital services more efficiently while increasing the satisfaction of their end customers. Serco serves every branch of the U.S. military, numerous U.S. Federal civilian agencies, the Intelligence Community, the Canadian government, state, provincial and local governments, and commercial clients. While your place may look a little different depending on your role, we know you will find yours here. Wherever you work and whatever you do, we invite you to discover your place in our world. Serco is a place you can count on and where you can make an impact because every contribution matters.
To review Serco benefits please visit: .If you require an accommodation with the application process please email: or call the HR Service Desk at , option 1. Please note, due to EEOC/OFCCP compliance, Serco is unable to accept resumes by email.
Candidates may be asked to present proof of identify during the selection process. If requested, this will require presentation of a government-issued I.D. (with photo) with name and address that match the information entered on the application. Serco will not take possession of or retain/store the information provided as proof of identity. For more information on how Serco uses your information, please see ourApplicant Privacy Policy and Notice ( .
Serco does not accept unsolicited resumes through or from search firms or staffing agencies without being a contracted approved vendor. All unsolicited resumes will be considered the property of Serco and will not be obligated to pay a placement or contract fee. If you are interested in becoming an approved vendor at Serco, please email .
Serco is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Click here to apply now ( to Serco?**
Join our Talent Community! ( _67475_
**Recruiting Location : Location** _CA-ON-Kingston_
**Category** _Customer Service_
**Position Type** _Full-Time_
**Security Clearance** _Criminal Record Check (CPIC); Fingerprint Criminal Record Check_
**Telework** _No - Teleworking not available for this position_
**Campaign** _LPDES_
This advertiser has chosen not to accept applicants from your region.
2
Customer Service Representative Agent Work From Home - Part Time Focus Group Panelists
Loyalist, Ontario
ApexFocusGroup
Posted 22 days ago
Job Viewed
Job Description
Now accepting applicants for Focus Group studies. Earn up to $850 per week part-time working from home. Must register to see if you qualify. No Customer Service Representative Agent experience needed.
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
$5- 150 (per 1 hour session)
300- 850 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
Customer Service Representative Agent Work From Home - Part Time Remote Focus Group Panelists
Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.
With most of our paid focus group studies, you have the option to participate remotely online or in-person. This is a great way to earn additional income from the comfort of your home.
Compensation:
$5- 150 (per 1 hour session)
300- 850 (multi-session studies)
Job Requirements:
Show up at least 10 mins before discussion start time.
Participate by completing written and oral instructions.
Complete written survey provided for each panel.
MUST actually use products and/or services, if provided. Then be ready to discuss PRIOR to meeting date.
Qualifications:
Must have either a smartphone with working camera or desktop/laptop with webcam
Must have access to high speed internet connection
Desire to fully participate in one or several of the above topics
Ability to read, understand, and follow oral and written instructions.
Customer service representative agent experience is not necessary.
Job Benefits:
Flexibility to take part in discussions online or in-person.
No commute needed should you choose to work from home remotely.
No minimum hours. You can do this part-time or full-time
Enjoy free samples from our sponsors and partners in exchange for your honest feedback of their products.
You get to review and use new products or services before they are released to the public.
You must apply on our website and complete a set of questionnaire to see if you qualify.
This position is perfect for anyone looking for temporary, part-time or full-time work. The hours are flexible and no previous experience is required. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income.
This advertiser has chosen not to accept applicants from your region.
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