136 Specialized Technical Roles jobs in Canada

Job Description

Salary:

WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?

You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.

How do we ensure that smile?

• We are fun people.
• We are people who take pride in being themselves and are confident in the help we bring to those around us.
• We get genuine joy from making others around us feel heard, helped, and happy.

If you know what we are talking about, then you are in the right place in your job search journey.

It's a great time to join our team and grow with us.

Idealogical has been in business since 1995. We have continuously worked towards giving our employees and clients access to all the tools and benefits of working with a larger firm while maintaining the empathy and nimbleness of a small business. We take pride in what we do, have a few laughs, stay relatively casual, and deliver best-in-class service.

We are looking for a kickass Technical Support Specialist to join our team.

Our company culture is everything to us, so please look atour core valuesand see if they speak to you before applying for this position.

Your code word for success is smile.

Who are we looking for, you ask?

We are looking for someone to join our Technical Service team who can have fun while working independently within a team in a fast-paced, ever-so-challenging work environment. YOUR creativity, energy and attention-to-detail attitude is what we need to augment our growing team of A-list talent.

WHAT WILL YOU BE DOING

In this role, you will be working under the direct supervision of the Technical Leadership in the service delivery team and will be responsible for the following:

• Provide our clients with intermediate technical support and escalate as required while following Service Level Agreement (SLA) guidelines.
• Follow a ticket journey from beginning to end using our PSA tool.
• Make our clients feel heard, helped, and happy at every interaction.
• Watch the consoles for new alerts and take action when required.
• Liaise with vendors to oversee installation, resolve adaptation issues, and support new technologies.
• Account for resources invested in the client and Idealogical related tasks.
• On-call duties as defined in the Idealogical after-hours policy.

WHAT YOU BRING TO THE TABLE

Must-Have Skills & Qualifications

College diploma or University degree and 3 years of equivalent work experience.

Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.

Expert knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.

Application support experience with ConnectWise Automate & Manage.

VMware Certification.

CompTIA Security+.

Valid Driver's license and reliable method of transportation.

Legally able to work in Canada.

Preferred Skills & Qualifications

• Experience with Apple, Backup and BDR solutions, and Web-Based Email Security platforms.
  
• Experience with desktop and server operating systems, including all Microsoft solutions on-premise and cloud-based.
• A desire to mentor, guide and motivate other technical staff to help them succeed.
  

Key To Succeed in This Role

• Strong understanding of the organization's goals and objectives.
• Empathy, compassion, sense of humour.
• Exceptional written and oral communication skills.
• Outstanding interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Ability to take on challenges that require critical thinking and decision-making skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Stay up-to-date with educational goals to further professional development.
• Dont take yourself too seriously.

WHAT CAN YOU EXPECT OF US

By joining Idealogical, you will work with some of the industry's brightest and most experienced people in an environment where you are challenged to be the best in everything you do. Idealogical is where you can grow and develop your career in a meaningful way.

We have folks that have been with us for 5 years, 10 years, 15 years and 28 years. Our team members rarely leave us.

Our team is everything to us and we take care of our people like we expect you to care for our clients. We foster sustainable growth, good health and overall well-being and strive hard to make you feel heard, helped, and happy.

How we make you feel heard?

• Anonymous feedback system led by the president to make continuous changes and improvements to solidify our already strong company culture.
• Recognition for being a team player reflected in weekly monetary wins in the form of peer praises.
• Recognition for being an exceptional employee with opportunities to win 6 different awards at our annual holiday get together.

How we make you feel helped?

• 6 paid training and education days per year to help you fill your knowledge gap.
  
• We invest heavily in helping our people acquire skills dictated by the IT industry and pay for your professional certifications.
• Distinct regular events infused with competitive team games, good food and great conversations.
• In-house Chiropractor services provided by our trusted health practitioner, who uses cutting-edge tools and techniques to maximize your health.
• In-house Massage facility where you can take a break during the day and relax.
• An organization-wide group of people who looks out for you and goes above and beyond to help each other succeed.

How we make you feel happy?

• Competitive base salary.
• Competitive performance-based bonus plan.
• 3-week vacation to start.
• 6 personal days for those uninvited sicknesses, personal commitments (for example, unscheduled school closures), or just 'I don't feel like working today' days.
• Comprehensive health and dental benefits.
• State-of-the-art office space carefully designed to help you transition from the fatigue caused by work-from-home settings.

If you have made it this far on the page, it tells us you are interested in working with us, and we would love to hear from you!

Job Description

CCTV Direct is a Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of security and surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

As the Technical Support Specialist, you will be responsible of the day-to-day operation of the Spence Diamonds IT systems, network infrastructure, and POS platform. You are responsible for maintaining and supporting mission critical enterprise systems, including servers, local area networks (LANs), wide area networks (WANs), security systems, network segments, intranets, and other data communication systems. This role enables the business to grow and operate securely while maintaining high availability.

This is a temporary 6-month contract position with potential of extension.

Responsibilities

• Provide technical support for requests from internal customers
• Continuously monitor, troubleshoot, and update systems to enable company growth
• Support and maintain infrastructure including internet, phone, and security systems
• Perform and test robust disaster recovery plan, including on-site and off-site backups
• Plan and coordinate technical aspects of new store openings
• Monitor and maintain cloud network infrastructure
• Ensure network and data security integrity by adhering to best practice and actively monitoring intrusion logs
• Update and maintain system documentation and specifications
• Manage IT hardware assets, including maintenance, inventory, and upgrades
• Provide support and system administration for POS system
• Communicate, provide training, and release system changes
• Available for an on-call

What you bring

• 3–5 years of experience as a Technical Support Specialist or in a similar technical role.
• A college or university degree in Computer Science or a related field .
• Microsoft MCP, MCSE, and Cisco CCENT, CCNA, or CCNP certifications/training .
• Experience administering and supporting Microsoft Server environments , including Active Directory, DNS, DHCP, DFS, IIS, and SMTP.
• Experience configuring and maintaining Microsoft Office 365 .
• Experience with Microsoft SQL replication, maintenance, and backups .
• Proven experience administering and configuring enterprise network switches and supporting technologies (DHCP, DNS, TCP/IP, LAN, VLAN, WAN, WLAN, VPN).
• Hands-on experience configuring, managing, and troubleshooting virtualized server environments (e.g., VMware, Hyper-V).
• Experience administering and configuring security Network Video Recorders (NVRs) .
• Experience administering and configuring Veeam Backup and Replication .
• Experience working with cloud infrastructure platforms , such as Azure or AWS.
• Excellent verbal and written communication skills , including technical documentation.
• Strong troubleshooting and problem-solving abilities .

This role is located at our Vancouver, BC head office. This is not a remote role.

Compensation

The annual salary for this position is $60k - $78k. The successful candidates starting pay rate will be determined based on job-related skills, experience, and qualifications.

Job Description

CCTV Direct is a 20-year Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

Job Description

Company Description

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - S upport, E xcellence, C ommunication, T eamwork, I ntegrity, G rowth and O penness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

We are looking for a Technical Support Specialist to join our growing global team at Sectigo.

The Technical Support Specialist works closely with Sectigo's customer base and sales department to handle the day-to-day customer issues reported and see problems through to resolution. This individual assists customers with technical issues by researching, diagnosing, troubleshooting, and identifying solutions to resolve reported issues. This position is responsible for handling all escalated issues and ensuring follow-through to resolution.

This is a full-time and in-office position, working 5 days a week from our Ottawa office. 

This is an individual contributor role, reporting to the Manager, Technical Support.

Here are the core functions, responsibilities, and expectations for this role: 

• Work closely with Sectigo's customer base and sales department to understand client needs and provide proactive solutions, enhancing overall customer satisfaction.
• Take full ownership of technical support issues, ensuring timely resolution and fostering positive customer relationships.
• Research, diagnose, troubleshoot, and implement solutions to resolve reported issues, maintaining a high rate of first-contact resolution to meet customer satisfaction KPIs.
• Conduct thorough inquiries with customers to quickly pinpoint issues, minimizing resolution times and improving customer experience.
• Provide consistent and high-quality support to customers via phone, email, or chat, guiding them step-by-step until technical issues are resolved, aiming to improve average response and resolution times.
• Deliver prompt and accurate responses to customers, ensuring communications are clear, empathetic, and professional to boost customer satisfaction scores.
• Utilize both internal databases and external resources to provide accurate technical solutions, reducing resolution times and repeat inquiries.
• Adhere to established procedures for escalating unresolved issues to Shift Leads, Team Leads, or relevant internal teams, maintaining workflow efficiency and a smooth escalation process.
• Communicate proactively with end users, colleagues, and management to swiftly resolve issues, aligning with customer satisfaction targets.
• Prioritize and manage multiple open issues simultaneously, meeting SLAs (Service Level Agreements) and internal timelines.
• Accurately log and report all system-related issues to support tracking and root cause analysis, contributing to reduced future incidences.
• Contribute to developing a robust Knowledge Base by documenting known issues and solutions, helping to decrease repeat incidents and empower both the team and customers with self-help options.
• Actively participate in additional responsibilities and special projects, aligning efforts with the overall goal of enhancing customer service quality and operational efficiency.
• Other duties as assigned and related to the nature of this role and company initiatives.

Education:

• Bachelor's degree in computer science and/or a technical-related field or equivalent/relevant experience is strongly preferred.

Experience:

• Minimum 1+ years of Customer Support/Help Desk experience is required. 1-3 years of experience is strongly preferred.
• Proficiency in French is required.
• Excellent verbal and written communication skills. English proficiency as the business conversation level is mandatory.  Other language proficiencies are strongly preferred. 
• Sound knowledge of Internet and Computer Networks.
• Understanding of Network Troubleshooting commands.
• Understanding of Domain Name System (DNS).
• Understanding of Active Directory.
•  Proficiency in Windows, Linux / Mac OS.
• Knowledge in HTML, JavaScript, and Web Security concepts.
• Understanding of API requests and response.
• Understanding of Web Servers / Hosting Platforms.
• Experience in working with Support/Service Desk tools.
• Knowledge of SSL/TLS protocols, Cryptography Concepts, Certificates, Certification Authorities will be added advantage.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Strong communication and interpersonal skills, with attention to detail and ability to multitask.
• Strong problem solving and troubleshooting skills.
• Ability to work in different time zones, rotational shifts with Skeletal staffing on weekends.
• Superior customer service and phone mannerism required to handle support of Sectigo's customer base.
• Experience working with customers across geographies like US & UK customers.
• Computer literacy skills, including the use of email, and word processing applications.
• Possess qualities such as integrity, curiosity, fair-mindedness, and a persuasive, team player.
• Ability to thrive in a start-up environment while applying existing skill sets and training to increase knowledge base.
• Must be able to work shifts, including holidays based on business needs, with possible weekends and after-hours.
• Must be willing to carry the after-hour support pager.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.  

Job Description

Job Title:    Technical Support Specialist (Bilingual) Location:    Richmond Hill, Ontario Employment Type:    Full-Time, Permanent     Job Description:   We are looking for a highly motivated Bilingual Technical Support Specialist to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as required with customers to ensure problems were resolved and/or recommend further action to ensure customer satisfaction. You also thrive in ambiguous situations, with the ability to be a self-starter and find solutions with/without guidance.   Duties / Responsibilities: * Provide direct technical web and telephone support to TP-LINK customers * Basic troubleshooting on the full range of Networking products * Collection and analysis of customer network information and Recommend corrective actions based on analysis * Provide customer education where needed due to gaps in networking, product knowledge etc. * Consultation of technical documentation, bulletins, and release notes for known problems * Follow up on technical cases including proper escalation and management of the case until case closure. * Manage customer communications and expectations until the closure of each case Qualifications: * Experience in a technical support role in a networking/security company or equivalent education * Strong understanding of SOHO and SMB networking products * Strong troubleshooting and problem-solving skills * Previous call center experience, preferably supporting data networking products is desirable. * Strong French and English skills both written and verbal * Fundamental knowledge of TCP/IP networks (DNS, DHCP, VPN) * Strong understanding of WiFi technologies and peripherals (AP, Wireless controllers, range extenders, Mesh)   Additional Information: * This is a full-time job position   Application: TP-Link Canada Inc. is an equal opportunity employer. While we sincerely thank all applicants for their interest, only those who are selected for an interview will be contacted. All personal data being collected will be treated in strict confidence and used for recruitment purposes only.

Job Description

Company Description

ISAAC partners with North American fleets to provide a user-friendly solution that simplifies trucking. Focused 100% on the trucking industry, we help carriers overcome challenges, while boosting driver happiness. With proven system reliability and system integration capabilities driven by our open platform, our solution helps your drivers and back-office team work smoothly.

For more information, visit

As a Technical Support Specialist, your focus is to assist clients in troubleshooting and resolving technical issues they may be experiencing.

Your role involves responding to, resolving, and following-up on cases to provide an effortless client experience. You address priorities and cases issues in a timely manner with clarity and professionalism in alignment with SLAs & KPIS, ensuring non-recurrence and client satisfaction. Additionally, you strive to demonstrate technical expertise, efficiency and commitment in your work.

Responsibilities

• Manage customer requests through the incident tracking system, ensuring proper priority levels and resolution
• Analyze, diagnose, and escalate technical issues as needed, documenting cases for reference and training
• Communicate issue resolutions clearly to customers, providing basic training on  ISAAC solution and system functionalities
• Respond to and resolve cases promptly, following up every 2 days until resolved, ensuring high-quality written and phone interactions
• Ensure customer satisfaction by following up on resolved issues and recommending preventive actions
• Manage cases according to SLAs and KPIs, using tools and resources effectively for optimal service
• Maintain detailed case documentation and share knowledge to support a collaborative environment
• Assist colleagues by sharing knowledge, thereby fostering a collaborative and supportive work environment
• Actively participate in team and company activities, summits and conferences, to stay engaged with industry trends and contribute to the collective knowledge and growth of the organization
• Be available to work a few hours in the evening and on weekends, when necessary, with other team members, to assist clients 7 days a week.

• College diploma in computer science, computerized systems, electronics, transport logistics or a related field
• 2 to 3 years experience in technical support with external clients
• Strong communication skills
• Client oriented approach based on respect and attention to detail
• Investigative mind and problem-solving skills
• Good organisational skills & resourcefulness
• Ability to efficiently manage priorities
• Ability to work on multiple issues simultaneously, in a dynamic environment with changing priorities
• Highly proficient in French and English, spoken and written (Reason: frequency of interaction with clients in another language daily)
• On a rotation basis, must be available to work a few hours on evenings or weekends, to assist clients 7 days a week
• Occasional work on the weekend.

Assets

• Knowledge of trucking
• Experience in the fields of high-tech, transportation, fleet management, electronics and/or vehicle telemetry.

Collaborators are at the center of ISAAC’s interests and values. This explains the numerous benefits of working at ISAAC, namely:

• varied career opportunities
• a stimulating work environment focused on innovation
• enthusiastic and collaborative teams
• competitive salaries and benefits promoting work-life balance: a complete group insurance plan, group RRSP, an EAP, flexible hours, 4 weeks of vacation, etc.
• various social activities and free snacks and coffee every day.

Huawei Canada has an immediate 12-month contract opening for a Technical Support Specialist.

About the Team:

From Procurement to Finance to IT services and much more, the Quality & Operation Department provides critical support for all of Huawei Canada. This department prides itself on its ability to solve complex problems, often under tight deadlines, while provided world class service.  The department’s name reflects its commitment to quality and operational excellence.

About the Job:  

• Handle user's problems and handle them with the SLA requirements.

• Escalate complaints that require support from the Huawei team in a timely manner.

• Be responsible for the customer satisfaction of your service.

English

Work must be completed at the physical location. There is no option to work remotely.