19 Subject Matter Expert jobs in Canada

The **Customer Service Subject Matter Expert** contributes to Cognizant's Contact Center for Foodservice success by providing support to the Selling Team, field partners, and Direct Customers. This person will handle service and delivery inquiries and resolve concerns for one or more of Cognizant's Food Service Clients. They establish and maintain Gold Standard business relationships and maintain predetermined brand distribution percentages for the customer base. This position receives and responds to inbound call inquiries and communications from customers, marketing associates, and other customer service representatives. The position also makes outbound calls and processes other tasks as and when required. This role also provides day-to-day leadership support to the associates on their team and the broader team. This role is fully remote for candidates living in Canada.
**In this role, you will**
+ Offer Sales & Sales Support interactions from Customers and Sales Associates (via phone, email, and teams chat) such as general inquiries, feedback, incidents, and order management as well as escalations.
+ Use computerized systems for tracking, information gathering, and/or troubleshooting.
+ Answer basic questions and resolve basic problems.
+ Document issues, identify, and take appropriate actions to resolve inquires including those related to, but not limited to, order entry, order modification, customer billing and payments, pricing, reporting, and customer facing applications.
+ Actively re-direct incoming callers to self-service options
+ Perform proactive outbound follow-up communications as necessary
+ Process orders and other related voice and non-voice tasks as needed to meet client needs
+ Provide daily leadership support to their direct team and the broader team
+ Drive productive and advise on productivity improvements and initiatives for the project they support
+ Open to support additional projects as needed
**Required skills: what you need to be considered**
+ A High School Diploma or equivalent is required
+ At least 2 years of Customer Service experience
+ Previous call center experience is preferred but not required
+ Previous experience in foodservice or foodservice distribution is preferred but not required.
+ A self-starter that demonstrates customer service skills.
+ Ability to select and apply standard policies and procedures.
+ Ability to resolve routine problems and questions independently.
+ Ability to pay close attention to detail and use time effectively.
+ Excellent oral and written communication skills with good vocabulary, proper grammar, and the ability to independently compose routine written communications.
+ Ability to work in a fast-paced team environment.
**Requirements for Working From Home**
+ A private and secure space to do work uninterrupted by others in the home.
+ Must connect to the internet with a CAT 7 Ethernet cord or higher. Using a WiFi connection is not allowed.
+ All equipment needed for the job will be provided, but not the Ethernet cord
We're eager to meet people who share our mission and can make an impact in various ways. Don't hesitate to apply, even if you only meet the required skills listed. Your transferable skills and experiences matter-help us see how you the right person for this role.
Cognizant will only consider applicants for this position who are legally authorized to work in Canada without requiring employer sponsorship, now or at any time in the future.
**Working arrangements**
We strive to provide flexibility wherever possible. Based on this role's business requirements, this is a remote position open to qualified applicants in Toronto, where our hubs are located. Regardless of your working arrangement, we are here to support a healthy work-life balance though our various wellbeing programs.
The working arrangements for this role are accurate as of the date of posting. This may change based on the project you're engaged in, as well as business and client requirements. Rest assured; we will always be clear about role expectations.
**Post closing date**
Applications will be accepted until September 19, 2025.
Cognizant is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

**ADP is hiring a Business Process Manager (GlobalView Subject Matter Expert - Mexico).**
In this position you will be a member of ADP's GlobalView® North America Project Management Office organization, an organization that drives strategic business transformation ensuring removal of organizational pains and innovation that drive market competitiveness and shapes the future of payroll in our region.
**RESPONSIBILITIES:**
+ Leverage in-depth county specific knowledge of payroll regulations, compliance requirements, and cultural nuances to ensure successful project delivery and alignment with local market practices
+ Build continuous knowledge of ADP GlobalView that instills confidence in our internal clients
+ Provide consultative advice and guidance on PMO projects and to our partners as a subject matter expert
+ Continually maintain and upgrade knowledge and skill base through a wide variety of available resources to ensure familiarity
+ Learn future products and new tools as they are deployed
+ Proactively seek ways to provide a better client experience (internal and external), recommending enhancements to products and processes
+ Participate in ongoing departmental improvement initiatives
+ Engage with other Business Units to find efficiencies and streamline / standardize business processes and develop best practice.
+ Create requirements for new automation processes in partnership with development teams
+ Create business cases for new initiatives
+ Partner with Service leaders and teams on ongoing enhancement needs for existing solutions
+ Develop and execute testing plans for new solutions
+ Map existing as-is and to-be processes
+ Plan and execute business readiness and change management for new solutions and processes
+ Perform testing of enhancements
+ Work with global teams on prioritization and removal of roadblock to meet delivery dates
+ Ensure the delivery of technical automation that will meet the needs of our business partners
+ Perform other related duties as assigned
**QUALIFICATIONS REQUIRED:**
+ Bachelor's degree or equivalent experience and education
+ At least 3 years of experience with ADP GlobalView Mexico payroll processing required
+ Solid knowledge in Microsoft Windows Applications: Excel, PowerPoint, Word, SharePoint
+ Expertise in Mexico Payroll Processes, GlobalView SAP, RET and BPMS
+ Bi-lingual - English / Spanish required
**PREFERRED QUALIFICATIONS:** Preference will be given to candidates who have the following:
+ Ability to lead teams in prioritization and time management skills
+ Ability to meet timelines and deliverables
+ Strong relationship management and communication skills, both written and verbal
+ Self-starter, sense of urgency and works well under pressure
+ Strong attention to detail
+ Payroll certification is an asset
#LI-IB1
#LI-HYBRID
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**ADP is hiring a GlobalView Subject Matter Expert - U.S.**
In this position you will be a member of ADP's GlobalView® North America Project Management Office organization, an organization that drives strategic business transformation ensuring removal of organizational pains and innovation that drives market competitiveness and shapes the future of payroll in our region.
**RESPONSIBILITIES:**
+ Leverage in-depth county specific knowledge of U.S. payroll regulations, compliance requirements, and cultural nuances to ensure successful project delivery and alignment with local market practices
+ Build continuous knowledge of ADP GlobalView that instills confidence in our internal clients
+ Provide consultative advice and guidance on PMO projects and to our partners as a subject matter expert
+ Continually maintains and upgrades knowledge and skill base through a wide variety of available resources to ensure familiarity
+ Learn future products and new tools as they are deployed
+ Proactively seeks ways to provide a better client experience (internal and external), recommending enhancements to products and processes
+ Participate in ongoing departmental improvement initiatives
+ Engage with other Business Units to find efficiencies and streamline / standardize business processes and develop best practices
+ Create requirements for new automation processes in partnership with development teams
+ Create business cases for new initiatives
+ Partner with Service leaders and teams on ongoing enhancement needs for existing solutions
+ Develop and execute testing plans for new solutions
+ Map existing as-is and to-be processes
+ Plan and execute business readiness and change management for new solutions and processes
+ Perform testing of enhancements
+ Work with global teams on prioritization and removal of roadblock to meet delivery dates
+ Ensure the delivery of technical automation that will meet the needs of our business partners
+ Perform other related duties as assigned
**QUALIFICATIONS REQUIRED:**
+ Bachelor's degree or equivalent combination of education and industry experience
+ At least 3 years of experience with ADP GlobalView U.S. payroll processing required
+ Solid knowledge in MS Windows Applications: Excel, PowerPoint, Word, SharePoint
+ Expertise in U.S. Payroll Processes, GlobalView SAP, RET and BPMS
**PREFERRED QUALIFICATIONS:** Preference will be given to candidates who have the following:
+ Ability to lead teams in prioritization and time management skills
+ Ability to meet timelines and deliverables
+ Strong relationship management and communication skills, both written and verbal
+ Self-starter, sense of urgency and works well under pressure
+ Strong attention to detail
+ Payroll certification is an asset
#LI-IB1
#LI-HYBRID
**A little about ADP:** We are a comprehensive global provider of cloud-based human capital management (HCM) solutions that unite HR, payroll, talent, time, tax and benefits administration and a leader in business outsourcing services, analytics, and compliance expertise. We believe our people make all the difference in cultivating a down-to-earth culture that embraces our core values, welcomes ideas, encourages innovation, and values belonging. We've received recognition for our work by many esteemed organizations, learn more at ADP Awards and Recognition ( .
**Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP:** ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP's operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.
**Ethics at ADP:** ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP's culture and our full set of values.

**Company Description**
**Work with Us. Change the World.**
At AECOM, we're delivering a better world. Whether improving your commute, keeping the lights on, providing access to clean water, or transforming skylines, our work helps people and communities thrive. We are the world's trusted infrastructure consulting firm, partnering with clients to solve the world's most complex challenges and build legacies for future generations.
There has never been a better time to be at AECOM. With accelerating infrastructure investment worldwide, our services are in great demand. We invite you to bring your bold ideas and big dreams and become part of a global team of over 50,000 planners, designers, engineers, scientists, digital innovators, program and construction managers and other professionals delivering projects that create a positive and tangible impact around the world.
We're one global team driven by our common purpose to deliver a better world. Join us.
**Job Description**
AECOM is seeking a **Industrial Commercial Internet of things(SME) - IIOT** to join our team. This position is based on-site, out of Mississauga. We are seeking professionals to join our team to help us build one of the most advanced, sustainable and passenger-friendly airports in the world.
**Major Responsibilities:**
- Technical leadership serving as the technical expert on all IIoT-related matters throughout the project lifecycle.
- Assess systems and processes to identify opportunities for IIoT integration.
- Lead the design of IIoT architecture, including sensors, gateways, networks, and cloud connectivity.
- End-to-end IIoT architectures, including edge devices and sensors, Industrial networks, Cloud platforms and data analytics
- Selection of appropriate integration protocols (e.g., Modbus, OPC UA, MQTT, JSON ) and hardware/software stacks. - Selection of appropriate data transport protocols relative to use cases, class of devices and cost of solution(s) (e.g. 802.11,802.3, LoRaWAN, LTE, 5G , PtP / MESH Radio etc.)
- Integration of solutions with legacy systems (e.g., SCADA, PLCs, ERP) and modern platforms (e.g., AWS IoT, Azure IoT, PTC ThingWorx, other sensory aggregation platforms
- Ensure interoperability between different devices and platforms.
- Oversee selection and deployment of sensors, actuators, smart controllers, and edge computing devices
- Calibration and configuration of devices to meet operational requirements.
- Collaborate with IT/OT teams, engineers, and project stakeholders to ensure system interoperability and alignment with operational goals.
- Oversee the configuration, calibration, and deployment of IIoT devices and edge computing solutions.
- Support the development of predictive maintenance models, performance optimization, and other analytics-driven use cases.
- Implement and enforce cybersecurity protocols in line with industry and clients IT standards (e.g., ISA/IEC 62443, NIST, ISO 27001), Cyber Security measures (embedded in the design)
- Ensure compliance with regulatory, environmental, and operational standards. - Produce and maintain system documentation, specifications, and design standards. - Accountable for ensuring alignment of designs with the strategic direction of IT and the business units.
- Supporting the Business Analysts in development of comprehensive business cases / use cases for each initiative.
- Collaborates and cultivates effective relationships with key stakeholders to understand and clarify business and technical requirements and facilitate architecture projects and initiatives.
- Supports integration of PDB deliverables with Airport clients Operational Systems
- Plan for and build strategy to support major airport development projects and programs, with attention and focus to major automation, OT and IT integration, information, and data sharing solutions.
- Provide expertise and contribute to the establishment of foundational policies related to information technology infrastructure required to support evolution of autonomous modes of transport for passengers and baggage at Toronto Pearson airport.
- Interfaces with Head of Enterprise Architecture, Head of Information Security, Head of Risk, Enterprise Architect, IT Project Manager, Solution Architect, Data Architect , Business Analyst, Design Consultants, Progressive Design Build Contractors, OEMs and ADTS PMO Team
**Qualifications**
**Minimum Requirements:**
- An Engineering Degree (Software/Computer Science, Electrical Engineering) and Professional Engineering designation is an asset.
- Bachelor's degree in Electrical Engineering, Computer Engineering, Industrial Automation, or a related field.
- Minimum of 8+ years of experience in industrial automation, IoT, or control systems.
- Holds IIoT-related certifications such as Cisco IoT, Microsoft Azure IoT, and ISA/IEC 62443.
- Knowledge of Digital /IP CCTV Systems, Maximo, Hexagon CAD, ESB Message Broker Integration Platforms, AI/ML in Industrial Applications, AutoCAD, Revit - Must be able to obtain and retain a Transportation Security Clearance
**Preferred Requirements:**
+ Over 10 years of experience working in a Class C Canadian airport environment, delivering services of comparable scope and complexity.
+ Proven expertise in IIoT protocols including MQTT, OPC UA, and Modbus.
+ Skilled in edge computing platforms such as Siemens, Advantech, and Azure IoT Edge.
+ Proficient in cloud-based IoT platforms including AWS IoT, Azure IoT Hub, and PTC ThingWorx.
+ Strong understanding of control systems architecture, including SCADA, PLCs, and OT/IT convergence.
+ Experienced in secure IIoT network design and implementation of cybersecurity frameworks.
+ In-depth knowledge of advanced technologies such as Lidar, video analytics, and MAC/IMEI tracking.
+ Familiar with LoRaWAN, PWN, and digital twin concepts, with the ability to conceptualize sensor-driven designs for data aggregation and ingestion.
+ Well-versed in modern technology ecosystems including SaaS, IaaS, PaaS, SOA, APIs, and microservices.
+ Demonstrated problem-solving abilities with a strong customer focus and conflict resolution skills.
+ Capable of working independently with minimal supervision, while also excelling in collaborative environments.
+ Driven by a passion for excellence, a strong work ethic, and a results-oriented mindset.
+ Familiarity with system development life cycle (SDLC), IT service management (ITSM), infrastructure operations, and enterprise architecture frameworks.
+ Deep understanding of airport and airline business processes and operational workflows.
+ Experienced in project and contract management, particularly in overseeing technology vendors and deliverables within the construction industry.
**Additional Information**
This position requires work on-site/out of the office 5 days a week.
**About AECOM**
AECOM is proud to offer comprehensive benefits to meet the diverse needs of our employees. Depending on your employment status, AECOM benefits may include medical, dental, vision, life, AD&D, disability benefits, paid time off, leaves of absences, voluntary benefits, perks, flexible work options, well-being resources, employee assistance program, business travel insurance, service recognition awards, retirement savings plan, and employee stock purchase plan.
AECOM is the global infrastructure leader, committed to delivering a better world. As a trusted professional services firm powered by deep technical abilities, we solve our clients' complex challenges in water, environment, energy, transportation and buildings. Our teams partner with public- and private-sector clients to create innovative, sustainable and resilient solutions throughout the project lifecycle - from advisory, planning, design and engineering to program and construction management. AECOM is a Fortune 500 firm that had revenue of $16.1 billion in fiscal year 2024. Learn more at aecom.com.
**What makes AECOM a great place to work**
You will be part of a global team that champions your growth and career ambitions. Work on groundbreaking projects - both in your local community and on a global scale - that are transforming our industry and shaping the future. With cutting-edge technology and a network of experts, you'll have the resources to make a real impact. Our award-winning training and development programs are designed to expand your technical expertise and leadership skills, helping you build the career you've always envisioned. Here, you'll find a welcoming workplace built on respect, collaboration and community - where you have the freedom to grow in a world of opportunity.
As an Equal Opportunity Employer, we believe in your potential and are here to help you achieve it. All your information will be kept confidential according to EEO guidelines.
**ReqID:** J
**Business Line:** B&P - Buildings & Places
**Business Group:** DCS
**Strategic Business Unit:** Canada
**Career Area:** Digital & Engineering Technology
**Work Location Model:** On-Site
**Legal Entity:** AECOM Canada ULC