8 Support Specialist jobs in Guelph
Site Support Specialist
Kitchener, Ontario
Hays
Posted today
Job Viewed
Job Description
We are seeking a proactive and technically skilled Level 2 IT Support Specialist to provide comprehensive support to both onsite and virtual users. This role will serve as the primary point of contact for all Audio-Visual (AV) systems, including meeting rooms, auditorium setups, hallway displays, and other AV infrastructure. The ideal candidate will have strong troubleshooting abilities, excellent communication skills, and a customer-first mindset.
Key Responsibilities
- Provide Level 2 technical support to onsite and remote users, resolving hardware, software, and connectivity issues.
- Manage and maintain AV equipment across meeting rooms, auditoriums, hallway TVs, and collaborative spaces.
- Set up, test, and troubleshoot AV systems for meetings, presentations, and events.
- Collaborate with vendors and internal teams to ensure AV systems are functioning optimally.
- Monitor and respond to support tickets, ensuring timely resolution and user satisfaction.
- Document technical issues, resolutions, and AV setup procedures for knowledge base and training purposes.
- Assist with onboarding and offboarding processes, including device setup and configuration.
- Support video conferencing platforms (e.g., Zoom, Teams, Webex) and ensure seamless user experience.
- Participate in IT projects and initiatives related to AV upgrades, system integrations, and infrastructure improvements.
- Maintain inventory of AV and IT equipment, ensuring proper asset tracking and lifecycle management.
This advertiser has chosen not to accept applicants from your region.
0
Maintenance Administration Support Specialist
Cambridge, Nova Scotia
Challenger Motor Freight Inc.
Posted today
Job Viewed
Job Description
Job Description
The Opportunity:
Key Accountabilities:
Administrative & Data Management
Customer Service & Support
What You Need To Be Successful In This Role:
How To Apply:
If you are looking to join a premier transportation company, and become an integral part of results oriented team who constantly challenge themselves to Go The Distance for our customers and for each other, the role of Maintenance Administration Support Specialist may be right for you.
No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. Challenger Motor Freight Inc. is an equal opportunity employer.
Job Description
We welcome diversity in the workplace and encourage applications from all qualified candidates including women, members of visible minorities, persons with disabilities, and aboriginal peoples. By submitting your resume, you consent Challenger Motor Freight Inc. to share this information within its divisions in order to identify other employment opportunities that you may be suitable for.
Envision:
Working for a company dedicated to personal career growth and opportunity in moving the organization forward. Challenger Motor Freight Inc. is a Platinum Club Member in Canada’s 50 Best Managed Companies. Our success is directly attributed to our dedicated and talented team of professionals who work hard together with a common purpose – to keep us on the leading edge in safety, technology, and analysis.
It’s not by chance that Challenger is a leading North American freight transportation company. In 40 years, Challenger has grown from one person with a vision and a truck to an international transportation and supply chain management company.
We win as a team when we work as a team, and succeed when our employees succeed. We want people who are resilient, team-oriented, and driven because we are laser focused on meeting commitments to our People , Customer , and Profit . If you’re looking to work for a dynamic, fast-paced, progressive organization then apply with us.
We offer the following in our search for engaged employees looking to become part of a successful team:
- A continuous learning environment that develops your individual career goals
- A continuous improvement environment where all ideas are explored
- Engaged coaches and mentors who will provide guidance but also allow autonomy
- Team atmosphere
- Competitive and comprehensive total rewards package including company paid group benefits and company sponsored retirement savings plan
- Support of professional memberships and certifications
- Hours: Monday- Friday, 8:00am-4:30pm
The Opportunity:
The Maintenance Administration Support Specialist is responsible for supporting the Maintenance Department by coordinating preventative maintenance schedules, processing vendor invoices, and maintaining accurate fleet records. This role ensures timely servicing and repairs of Challenger’s equipment while managing administrative functions such as warranty claims, payroll support, and data entry. The position acts as a key point of contact between internal stakeholders, external vendors, and OEM representatives to maximize fleet efficiency and cost recovery. In addition, this role provides coverage and support for the Warranty Specialist, PM Scheduler, and Maintenance Administrator to ensure continuity of service and departmental effectiveness.
Key Accountabilities:
Administrative & Data Management
- Receive, audit, and process third-party repair invoices, ensuring accuracy and timely submission for payment.
- Maintain accurate work orders by entering repair descriptions, costs, and VMRS codes.
- Update and manage equipment records, annual inspections, licensing, and compliance tracking.
- Support payroll functions for shop staff, including attendance records, time-off tracking, and payroll submissions.
- Compile and distribute daily PM reports to Operations, Maintenance facilities, and vendors.
- Schedule and monitor annual inspections and preventative maintenance services for all units.
- Track and communicate out-of-service statuses and ensure timely completion of maintenance work.
- Support drivers, Operations, and Maintenance facilities regarding equipment maintenance and troubleshooting.
- Review, prepare, and submit warranty claims for in-house and vendor-completed work.
- Collect documentation, validate labour and parts costs, and ensure maximum warranty recovery.
- Manage warranty parts retention, shipping, and disposal per policy requirements.
- Collaborate with vendors, OEMs, and internal staff to resolve discrepancies in work orders, invoices, and warranty eligibility.
Customer Service & Support
- Provide prompt, professional, and accurate communication to internal staff, drivers, and external vendors.
- Respond to inquiries and resolve issues related to repairs, invoices, or scheduling.
- Support Operations and Maintenance leadership with reporting and data analysis.
- Perform other administrative or shop support duties as required.
What You Need To Be Successful In This Role:
- Secondary School Diploma required.
- Post-secondary education or relevant work experience in a mechanical, transportation, or maintenance setting is an asset.
- 2–4 years of work experience in an administrative or maintenance support role preferred.
- Ability to manage large volumes of work while maintaining accuracy and attention to detail.
- Strong interpersonal, verbal, and written communication skills.
- Proficiency with Microsoft Office and data entry systems; experience with AS400 or Enrich systems is an asset.
- Strong organizational and prioritization skills in a fast-paced environment.
- Analytical ability to identify trends and resolve discrepancies.
- Customer-focused with a proactive and problem-solving approach.
- Ability to work independently and as part of a team.
- Knowledge of heavy truck repairs, service requirements, and the Highway Traffic Act considered an asset.
- Bilingual (English/French) is an asset.
How To Apply:
If you are looking to join a premier transportation company, and become an integral part of results oriented team who constantly challenge themselves to Go The Distance for our customers and for each other, the role of Maintenance Administration Support Specialist may be right for you.
No phone calls, please. We thank all applicants; however, only those selected for an interview will be contacted. Challenger Motor Freight Inc. is an equal opportunity employer.
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This advertiser has chosen not to accept applicants from your region.
1
Customer Support Associate
Kitchener, Ontario
Aerotek
Posted 2 days ago
Job Viewed
Job Description
**Overview**
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over
**200+ offices**
nationwide. We work with
**95%**
of
**Fortune 500 companies**
and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
Connect With Us! ( Notice ( Settings Privacy Notices ( Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Privacy Choices
Our People Are Everything.u2122 Aeroteku00ae Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID**
_ _
**Category**
_Human Resources_
**Min**
_CAD $45,000.00/Yr_
**Max**
_CAD $45,000.00/Yr_
**Location : Location**
_CA-ON-Kitchener_
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over
**200+ offices**
nationwide. We work with
**95%**
of
**Fortune 500 companies**
and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
Connect With Us! ( Notice ( Settings Privacy Notices ( Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Privacy Choices
Our People Are Everything.u2122 Aeroteku00ae Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID**
_ _
**Category**
_Human Resources_
**Min**
_CAD $45,000.00/Yr_
**Max**
_CAD $45,000.00/Yr_
**Location : Location**
_CA-ON-Kitchener_
This advertiser has chosen not to accept applicants from your region.
2
Customer Support Associate
Kitchener, Ontario
Aerotek
Posted 2 days ago
Job Viewed
Job Description
Why Aerotek?Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over200+ officesnationwide. We work with95%ofFortune 500 companiesand specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.SummaryEnsuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.Essential Duties and ResponsibilitiesThe Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:* Ensuring front office customer service (telephone and reception desk).* Completing internal payroll.* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.* Time and Audit Billing report audit.* Managing the distribution and explanation of expected and actual commission numbers.* Resolution of all spread and commission related issues. * Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner. * Managing the Unemployment Process including claims and hearings.* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations. * Managing the processing of payroll (sort, stuff and mail).* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)* Managing all filing.* Ensuring an adequate supply of Pre Employment Packets are on hand.* Completing pre employment paperwork with contractors.* Managing contractor and internal benefits program. * Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.* Audit of New Starts reports.* Managing the HR folder process.* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.* Managing the use of DHL or FEDEX.* Ensuring the timely processing of Tax Credit Forms.* Ensuring adequate levels of administrative and galley supplies.* Managing P Card account.Supervisory ResponsibilitiesTo ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws. QualificationsTo perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities. Education and/or ExperienceBA/BS degree in Human Resources, Business, and Accounting preferred.2 + years experience in a customer service related position.Ability to priorities, organize, problem solve and meet deadlines and goals.Ability to communication effectively and provide proper follow up.
This advertiser has chosen not to accept applicants from your region.
3
Customer Support Associate
Kitchener, Ontario
Aerotek
Posted 2 days ago
Job Viewed
Job Description
**Overview**
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over
**200+ offices**
nationwide. We work with
**95%**
of
**Fortune 500 companies**
and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
Connect With Us! ( Notice ( Settings Privacy Notices ( Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Privacy Choices
Our People Are Everything.u2122 Aeroteku00ae Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID**
_ _
**Category**
_Human Resources_
**Min**
_CAD $45,000.00/Yr_
**Max**
_CAD $45,000.00/Yr_
**Location : Location**
_CA-ON-Kitchener_
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over
**200+ offices**
nationwide. We work with
**95%**
of
**Fortune 500 companies**
and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker''s Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization''s policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
Connect With Us! ( Notice ( Settings Privacy Notices ( Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Privacy Choices
Our People Are Everything.u2122 Aeroteku00ae Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID**
_ _
**Category**
_Human Resources_
**Min**
_CAD $45,000.00/Yr_
**Max**
_CAD $45,000.00/Yr_
**Location : Location**
_CA-ON-Kitchener_
This advertiser has chosen not to accept applicants from your region.
4
Customer Support Associate
Kitchener, Ontario
Aerotek
Posted 6 days ago
Job Viewed
Job Description
**Overview**
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over **200+ offices** nationwide. We work with **95%** of **Fortune 500 companies** and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
Connect With Us! ( Notice ( Cookie Settings Privacy Notices ( CA Notice at Collection CA Notice at Collection (for Employees and Job Applicants) ( Your Privacy Choices
Our People Are Everything. Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID** _ _
**Category** _Human Resources_
**Min** _CAD $45,000.00/Yr_
**Max** _CAD $45,000.00/Yr_
**Location : Location** _CA-ON-Kitchener_
**Why Aerotek?**
Aerotek is an operating company within Allegis Group, a global leader in talent solutions. We are a privately held organization with over **200+ offices** nationwide. We work with **95%** of **Fortune 500 companies** and specialize in staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance.
**Summary**
Ensuring our contract employees, clients, and sales teams receive superior service in the areas of human resources, accounting, and administrative support. This role is out of our Kitchener office location, Monday-Friday, 8:00am-5:00pm.
**Essential Duties and Responsibilities**
The Customer Support Associate (CSA) is responsible for ensuring our customers including, but not limited to contract employees, clients and local sales teams receive superior human resource, payroll and benefits support. The CSA is also the primary liaison with the corporate office regarding all accounting related issues. Specific responsibilities include:
* Ensuring front office customer service (telephone and reception desk).
* Completing internal payroll.
* Managing timecard audit and collection (including contacting contractors and/or clients for missing timecards) in PeopleSoft and AHCS.
* Time and Audit Billing report audit.
* Managing the distribution and explanation of expected and actual commission numbers.
* Resolution of all spread and commission related issues.
* Ensuring timecards for AHCS exception accounts are submitted to corporate associate in a timely manner.
* Managing the Unemployment Process including claims and hearings.
* Managing the Worker's Compensation Program including education, filing claims and alternate light duty locations.
* Managing the processing of payroll (sort, stuff and mail).
* Resolution of all payroll and invoicing issues (adjustments, lost checks, invoice issues, etc.)
* Managing all filing.
* Ensuring an adequate supply of Pre Employment Packets are on hand.
* Completing pre employment paperwork with contractors.
* Managing contractor and internal benefits program.
* Ensuring the accurate and timely entry of starts and finishes in PeopleSoft.
* Audit of New Starts reports.
* Managing the HR folder process.
* Selling Direct Deposit or electronic deposit and CashPay to all contractors and clients.
* Managing the use of DHL or FEDEX.
* Ensuring the timely processing of Tax Credit Forms.
* Ensuring adequate levels of administrative and galley supplies.
* Managing P Card account.
**Supervisory Responsibilities**
To ensure that the highest level of customer service is provide to our internal and external customer and employees. The CSA must carry out the supervisory responsibilities in accordance with the organization's policies and applicable laws.
**Qualifications**
To perform this job successfully, an individual must be able to perform the essential duties satisfactorily. The requirements listed below must be met to perform the essential job duties and responsibilities.
**Education and/or Experience**
BA/BS degree in Human Resources, Business, and Accounting preferred.
2 + years experience in a customer service related position.
Ability to priorities, organize, problem solve and meet deadlines and goals.
Ability to communication effectively and provide proper follow up.
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Our People Are Everything. Aerotek® Inc. provides staffing and services solutions in manufacturing, logistics, construction, aviation, facilities and maintenance. We provide the expertise, solutions and people required to rise to the challenges of North American industry. Headquartered in Hanover, Md., Aerotek operates a unified network of over 200 offices across North America, supporting more than 14,000 clients each year. Aerotek is an operating company within Allegis Group, a global leader in talent solutions. To learn more, visit: Aerotek.com .
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.
**Job ID** _ _
**Category** _Human Resources_
**Min** _CAD $45,000.00/Yr_
**Max** _CAD $45,000.00/Yr_
**Location : Location** _CA-ON-Kitchener_
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5
Customer Support Associate
Guelph, Ontario
Schema App
Posted today
Job Viewed
Job Description
Job Description
Job Description
Salary: $50,000-$60,000
Schema App is a fast-paced, profitable SaaS company headquartered in Guelph, Ontario, and proud of our Canada-wide team. We are a smart, collaborative team on a mission to own the Enterprise Content Knowledge Graph market globally. Schema App is proud to call SAP, Gusto, and Henry Ford Health our customers. We are the leaders in a niche area of search engine optimization (SEO), called schema markup. Our comprehensive end-to-end solution empowers Digital Marketing Teams to achieve organic search results. Our technology is essential with the evolution of AI Search (ChatGPT, Gemini). The knowledge graphs we build can be re-used by Content teams to get insights on their content.
Visit Schema App at onLinkedIn.
We are looking for a Customer Support Associate to join our team. Schema App's solution is a combination of our scalable technology platform and High Touch Support. The Customer Support Associate will be responsible for supporting our Customer Success Managers by taking on the daily tasks of maintenance and monitoring, authoring and customer action items.
Purpose of the Role
Delight our customers by executing timely and accurate support, with a focus on queue management, customer monitoring, documentation and action items, and template management to deliver an exceptional service experience.
Role Accountabilities
- Customer Maintenance and Deployment Monitoring:Own the process to monitor, execute, analyze and report on Maintenance and Monitoring in a timely and accurate manner at the cadence outlined in the customer contracts.
- Support Ticket Queue:Manage and resolve support tickets in the queue and loop in relevant departments to ensure accurate and timely resolution.
- Customer Support:Partner with Customer Success Managers (CSMs) for Business Review Prep, Customer action items (examples are rich result opportunities, specific reporting, market news consolidation, etc), and note taking and documentation. Partner with CSMs for expansion paperwork drafting, follow-ups and resolution.
- Product Feedback:Identifying and providing feedback, or ask the questions to product to figure out how things are working, document it clearly, or make the product better. Open Githubs and document problems and opportunities within the tools.
- Authoring and Template Management:Partner with CSMs for authoring schema markup in Highlighter. Including authoring, documentation, QA and yearly template maintenance.
- Scoping and Integration Testing:Collaborate with the Implementation Manager to develop and deliver comprehensive customer scope documentation in support of Sales and Customer Success Managers. Assist in conducting, validating, and documenting integration testing to ensure technical readiness for prospective customers.
Key Competencies
- Lifelong Learner:Strong and active interest in personal learning and personal/professional growth - which serves as a measure for the pursuit of growth in self-awareness, wisdom, knowledge, and insight.
- Project Management:Strength in working collaboratively with internal stakeholders to identify, create, and manage project plans for the contract while demonstrating fierce prioritization and ensure deliverables are provided on timelines agreed to.
- Organization and Time Management:Ability to prioritize tasks and manage tasks for multiple customer accounts. Capability to meet deadlines and maintain accurate records. Ability to manage support ticket queues efficiently.
- Communication Skills:Excellent written and verbal communication skills for internal and customer interactions and documentation. Capability to effectively manage expectations and resolve issues. Strong note taking and documentation abilities.
- Analytical Skills:Ability to interpret data and identify trends related to customer and industry trends. Capability to analyze customer needs and provide relevant solutions. Ability to QA documents and templates.
- Technical Proficiency:Ability to learn Schema Markup and how to monitor and analyze deployment and maintenance data. Proficiency in using CRM and support ticketing systems. Capability to understand and explain technical concepts to internal and external stakeholders.
Metrics
- Support Ticket First Response SLA
- Support Ticket Resolution SLA
- On time Maintenance and Monitoring Report Delivery
- Business Review Customer Satisfaction Score
Core Values
- Growth Mindset: We are adaptable, nimble, and resilient. We are always learning.
- Resourceful: We are resourceful, take action on opportunities, and dont give up.
- One Team: We are collaborative; we win and learn together.
- We are Humble:We know what we are good at as people and as a company. We share what we know, admit what we dont, and seek clarity through curious questions.
Life @ Schema App
- Culture focused on your growth: Weekly 1:1, Career Development Goals
- Great benefits for health & wellness, and your coverage starts as soon as you do.
- Flex days to re-energize on top of vacation days and take your birthday off!
- You choose where you work - home or headquarters in Guelph. Sales team does come in 1-2 times per week.
- The Culture Club keeps our virtual team connected through fun and innovative events.
- Diverse smart team! The more inclusive we are, the better our work will be.
Schema Apps purpose is to build meaningful connections, with each other, our customers, and the data so that we are all understood. We are a team of smart people helping each other solve hard problems.
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6
technical support agent
Guelph, Ontario
$45000 - $60000 Y
North Plus Nexus Inc.
Posted today
Job Viewed
Job Description
- Education:
- Expérience:
- Education
- College, CEGEP or other non-university certificate or diploma from a program of 1 year to 2 years
- Tasks
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research and implement solutions
- Provide advice and training to users in response to identified difficulties
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in response to identified difficulties
- Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software
- Provide customer service
- Supervision
- 3-4 people
- Personal suitability
- Accurate
- Client focus
- Efficient interpersonal skills
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Time management
- Honesty
- Experience
- 7 months to less than 1 year
- Durée de l'emploi: Permanent
- Langue de travail: Anglais
- Heures de travail: 35 hours per week
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7