30 Support Specialist jobs in Milton

Job Description

Job Description

Technical Support Specialist (Bilingual French/English or Unilingual English)

Burlington, ON

$22-24/hour

ABOUT US

STRIVE is a specialist recruitment firm offering proactive recruitment solutions in Accounting & Finance, Corporate Administration, and Manufacturing Operations. STRIVE supports various clients from small to medium-sized enterprises to Fortune 500 organizations for their permanent, contract, and temporary recruitment needs.

THE ROLE

Our client is seeking Technical Support Specialist (Bilingual French/English or Unilingual English) to join their team. This is a part-time opportunity with a guaranteed 24-hour work week, working Saturdays and Sundays from 8:00 AM to 8:00 PM. Once fully trained and onboarded, this role is fully remote.

The training period is in-person at the Burlington office and requires a full-time Monday–Friday commitment, 8:30 AM to 5:00 PM, for a minimum of 3 months. After successfully completing training, you’ll transition to your regular part-time weekend schedule working from home.

The ideal candidate is customer-focused, tech-savvy, and experienced in troubleshooting (knowledge of small engines is an asset). This is a fantastic opportunity to gain valuable technical support experience while maintaining a steady part-time schedule.

ADVANTAGES

• Hourly wage: $4/hour for bilinguals, 22/hour for unilingual
• Guaranteed 24-hour work week (Saturdays & Sundays, 8 AM–8 PM)
• Structured in-person training (minimum 3 months, Mon–Fri, 8:30 AM–5:00 PM)
• Transition to remote weekend work upon successful completion of training
• Temporary contract
• Supportive, energetic team environment
• Valuable technical support experience in the power equipment industry

RESPONSIBILITIES

• Diagnose and resolve technical issues reported by customers
• Provide step-by-step guidance to customers in English (and French if bilingual)
• Collaborate with technical teams to resolve complex issues
• Maintain accurate documentation of problems and solutions
• Deliver excellent customer service via phone, email, and live chat
• Stay updated on product advancements and industry trends
• Contribute to continuous process improvements

REQUIREMENTS

• Bilingual proficiency in French and English OR unilingual English
• Minimum of 1 year of call center or customer service experience
• Knowledge of small engines or related troubleshooting (an asset)
• Strong computer skills (Microsoft Office: Word, Excel, Outlook)
• Excellent communication, problem-solving, and customer service skills
• Ability to complete full-time training in Burlington before moving to remote weekend work

#INDSTRIVEON

Job Description

Job Description

CCTV Direct is a 20-year Canadian private company with its head office located in Mississauga, Ontario.  CCTV Direct specializes in sales and distribution of surveillance equipment including state-of-the-art AI and IoT cameras, AI network and digital video recorders, cables and other accessories from market leaders based in Korea, Japan, China and Taiwan.  We are the premier solution provider to our business partners with outstanding quality as all our products are thoroughly tested to ensure superior performance and reliability.  Overview We are hiring an enthusiastic and motivated individual to join our Technical Support team. Under the supervision of the Support Manager, the successful candidate will be responsible for providing technical support to CCTV Direct distribution partners, dealers and installers Position Title Technical Support  Position Type Full-Time Position Summary * The Technical Support candidate provides services to the company as follows: ** Provides assistance to customers who encounter technical difficulties while using our products. ** Provides support services to customers via phone, email, web, etc. ** Assist our sales team on projects and respond to pre-sales inquires. ** Collaborate with team members to identify and highlight trends in customer inquiries. ** Report any potential product issues to the Support Manager  ** Learn through hands on product testing with the opportunity to create training materials for internal and external training use. Skills, Qualifications, and Abilities * The successful candidate has: ** Strong customer service orientation ** Outgoing with strong teamwork attitude ** Ability to multi-task and adapt to fast-pace work environment. ** Strong analytical, troubleshooting and problem-solving skills. ** Good interpersonal skill, able to manage customer attitudes and emotions. ** Bilingual in English and French would be an asset.   Experience * The successful candidate has: ** Ideally a post-secondary degree, certificate or diploma in computer or other technology fields ** Excellent verbal and good written communication skills ** Some experience in in operating and troubleshooting PC and IP Networks ** Prior experience in customer service either in-person or over the phone is an asset. ** Prior experience in technical support and/or physical security industry is an asset. ** CCNA or Network+ Certifications (or equivalent knowledge) is an asset but not necessary. Location The Technical Support Department is in Mississauga, Ontario.  Monday to Friday only.

**Who Are We?**
Solid reputation, passionate people and endless opportunities. Thatu2019s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers u2013 and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
**Job Category**
Legal
**Target Openings**
1
**What Is the Opportunity?**
Are you committed to professional growth and exceptional client service? Imagine a career at Travelers where you can be the best you.
As a Legal Administrative Assistant at Travelers you will be responsible for assiting with intake of new legal matters, including accurate entry of new files into the law office file management system, uploading appropriate documents, and properly identifying participants in a legal action.
You will also be responsible for managing file documents, including scanning and uploading, as well as reception and deliveries.
Travelers offers the strength of an international legal organization committed to your professional development while maintaining a local focus.
**What Will You Do?**
Identify incoming documents, including but not limited to, physical mail, emails and faxes.
Find and open the appropriate matter in the proprietary document management system, enter the required identifying information, and upload the document to the file.
Greet and direct visitors to appropriate personnel.
Answer and route incoming telephone calls.
Order, receive, and maintain office supplies.
Review and code invoices for payment as appropriate.
Communicate orally and via e-mail with clients, outside legal or non-legal professionals, and co-workers.
Respond to inquiries and requests for information in a timely and professional manner.
Use reference guides and training materials to independently find answers to procedural questions.
Use Subject Matter Experts effectively and judiciously.
Apply rush procedures if required to avoid missing deadlines.
Maintain and continually improve general office skills for optimal production and organization.
Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
Some general legal training and ability to recognize legal documents from multiple provinces/jurisdictions.
Basic understanding of the legal file handling process and the administrative elements that contribute to successful file handling.
Ability to manage time and prioritize multiple tasks.
Good communication skills (verbal and written) and attention to detail, with an emphasis on producing clear and accurate work.
Ability to work independently and part of a team.
Relationship building skills with the ability to collaborate effectively with business partners.
Ability to gather, analyze, and interpret information to make decisions and solve problems.
Takes initiative, is motivated, professional, detail-oriented, and able to work in a fast paced, dynamic work environment.
**What is a Must Have?**
High School Degree or GED.
Proficient in use of email, MS Office, internet search engines and other software applications.
**What Is in It for You?**
**Health Insurance:**
Employees and their eligible family members u2013 including spouses, partners, and children u2013 are eligible for coverage from the first day of employment.
**Retirement:**
Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (u201cDPSPu201d). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
**Paid Time Off:**
Start your career at Travelers with a minimum of 20 days Paid Time Off (u201cPTOu201d) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
**Wellness Program:**
The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
**Volunteer Encouragement:**
We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( )
so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
.

**Who Are We?**
Solid reputation, passionate people and endless opportunities. Thatu2019s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers u2013 and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
**Job Category**
Legal
**Target Openings**
1
**What Is the Opportunity?**
Are you committed to professional growth and exceptional client service? Imagine a career at Travelers where you can be the best you.
As a Legal Administrative Assistant at Travelers you will be responsible for assiting with intake of new legal matters, including accurate entry of new files into the law office file management system, uploading appropriate documents, and properly identifying participants in a legal action.
You will also be responsible for managing file documents, including scanning and uploading, as well as reception and deliveries.
Travelers offers the strength of an international legal organization committed to your professional development while maintaining a local focus.
**What Will You Do?**
Identify incoming documents, including but not limited to, physical mail, emails and faxes.
Find and open the appropriate matter in the proprietary document management system, enter the required identifying information, and upload the document to the file.
Greet and direct visitors to appropriate personnel.
Answer and route incoming telephone calls.
Order, receive, and maintain office supplies.
Review and code invoices for payment as appropriate.
Communicate orally and via e-mail with clients, outside legal or non-legal professionals, and co-workers.
Respond to inquiries and requests for information in a timely and professional manner.
Use reference guides and training materials to independently find answers to procedural questions.
Use Subject Matter Experts effectively and judiciously.
Apply rush procedures if required to avoid missing deadlines.
Maintain and continually improve general office skills for optimal production and organization.
Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
Some general legal training and ability to recognize legal documents from multiple provinces/jurisdictions.
Basic understanding of the legal file handling process and the administrative elements that contribute to successful file handling.
Ability to manage time and prioritize multiple tasks.
Good communication skills (verbal and written) and attention to detail, with an emphasis on producing clear and accurate work.
Ability to work independently and part of a team.
Relationship building skills with the ability to collaborate effectively with business partners.
Ability to gather, analyze, and interpret information to make decisions and solve problems.
Takes initiative, is motivated, professional, detail-oriented, and able to work in a fast paced, dynamic work environment.
**What is a Must Have?**
High School Degree or GED.
Proficient in use of email, MS Office, internet search engines and other software applications.
**What Is in It for You?**
**Health Insurance:**
Employees and their eligible family members u2013 including spouses, partners, and children u2013 are eligible for coverage from the first day of employment.
**Retirement:**
Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (u201cDPSPu201d). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
**Paid Time Off:**
Start your career at Travelers with a minimum of 20 days Paid Time Off (u201cPTOu201d) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
**Wellness Program:**
The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
**Volunteer Encouragement:**
We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( )
so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
.

**Who Are We?**
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
**Job Category**
Legal
**Target Openings**
1
**What Is the Opportunity?**
Are you committed to professional growth and exceptional client service? Imagine a career at Travelers where you can be the best you. As a Legal Administrative Assistant at Travelers you will be responsible for assiting with intake of new legal matters, including accurate entry of new files into the law office file management system, uploading appropriate documents, and properly identifying participants in a legal action. You will also be responsible for managing file documents, including scanning and uploading, as well as reception and deliveries. Travelers offers the strength of an international legal organization committed to your professional development while maintaining a local focus.
**What Will You Do?**
+ Identify incoming documents, including but not limited to, physical mail, emails and faxes.
+ Find and open the appropriate matter in the proprietary document management system, enter the required identifying information, and upload the document to the file.
+ Greet and direct visitors to appropriate personnel.
+ Answer and route incoming telephone calls.
+ Order, receive, and maintain office supplies.
+ Review and code invoices for payment as appropriate.
+ Communicate orally and via e-mail with clients, outside legal or non-legal professionals, and co-workers.
+ Respond to inquiries and requests for information in a timely and professional manner.
+ Use reference guides and training materials to independently find answers to procedural questions.
+ Use Subject Matter Experts effectively and judiciously.
+ Apply rush procedures if required to avoid missing deadlines.
+ Maintain and continually improve general office skills for optimal production and organization.
+ Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
+ Some general legal training and ability to recognize legal documents from multiple provinces/jurisdictions.
+ Basic understanding of the legal file handling process and the administrative elements that contribute to successful file handling.
+ Ability to manage time and prioritize multiple tasks.
+ Good communication skills (verbal and written) and attention to detail, with an emphasis on producing clear and accurate work.
+ Ability to work independently and part of a team.
+ Relationship building skills with the ability to collaborate effectively with business partners.
+ Ability to gather, analyze, and interpret information to make decisions and solve problems.
+ Takes initiative, is motivated, professional, detail-oriented, and able to work in a fast paced, dynamic work environment.
**What is a Must Have?**
+ High School Degree or GED.
+ Proficient in use of email, MS Office, internet search engines and other software applications.
**What Is in It for You?**
+ **Health Insurance:** Employees and their eligible family members - including spouses, partners, and children - are eligible for coverage from the first day of employment.
+ **Retirement:** Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan ("DPSP"). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
+ **Paid Time Off:** Start your career at Travelers with a minimum of 20 days Paid Time Off ("PTO") annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
+ **Wellness Program:** The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
+ **Volunteer Encouragement:** We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( ) so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit .

of Organization

Community Living Mississauga has been a source of support for people who have an intellectual disability since 1955. Community Living Mississauga provides a variety of supports and services to people who have an intellectual disability, including: residential supports, employment resources, community engagement, Supported Independent Living, respite, and various day support options. Our mission is to provide support to people to ensure their quality of life in the community is meaningfully improved, promoting inclusion and independence.

For more information about Community Living Mississauga, we invite you to visit our website at

Location Proximity

Mississauga, ON

Description of Position

Provide a variety of IT support and model Community Living Mississauga's Vision, Mission, Philosophy and Values.

Description of Duties

Have working knowledge of software (Active Directory, SharePoint, information management, document management.

Completes essential job duties thoroughly in a timely manner as per established target dates.

Maintain inventory management of all electronic equipment/devices.

Test, implement and oversee all IT systems and ensure that policies and procedures are applied appropriately.

Perform preventive maintenance tasks on computer systems routinely and proactively.

Identify, analyze and document discrepancies and ensure that appropriate adjustments are made

Assist in procurement of quotes for goods and services for the company at the best value regarding quality and price.

Provide level 1 desk help technical support/liaise with workforce (laptops, desktops, printers and software, etc.) in person, by phone or remotely.

Provide level 1 support of communication systems (turbo sticks, cells and deskside phones).

Provide support to IT team as needed. Monitor, respond and take action on the tickets submitted via the ticketing tool.

Resolve conflict and build trust.

Demonstrates independent problem-solving skills

Organizational skills including decision making, problem solving, negotiations, planning, ability to prioritize etc.

Remains current and informed regarding broader organizational information.

Knowledgeable and pursues resources available in the community applicable to position.

Perform other duties as assigned.

Qualifications

A post-secondary diploma/degree or certificate in Information Technology and Services or related field or equivalent experience.

A minimum of 1-3 years of experience

Must have access to a reliable vehicle, up to date insurance and a valid license

Must have a G or G2 license

Additional Information

Why Join our Team?

Community Living Mississauga is a leader in providing support to people who have an intellectual disability. You'll be joining a diverse, inclusive and passionate team of employees who are dedicated to making a meaningful difference in the lives of people. We offer:

The opportunity to make a meaningful difference in someone's life.

On-going learning and career development opportunities.

Flexible schedule.

Employee Recognition & Rewards Programs.

Friendly, respectful, supportive and inclusive work environment.

Community Living Mississauga values inclusivity and diversity in the workplace. We welcome and encourage applicants from diverse backgrounds. We are committed to providing accessible employment practices, including accommodation at any stage of the recruitment process in compliance with the Accessibility for Ontarians with Disabilities Act.

While we thank all applicants, only those selected for an interview will be contacted. Any information obtained during the course of recruitment will be used for employment recruitment purposes only, and not for any other purpose. Please apply directly on our website:

communitylivingmississauga

Company

Community Living Mississauga

Location

Mississauga

Opening Date

Job Description

Job Description

Application Development & Support Specialist * Burlington, ON * Full-time, permanent role (Monday – Friday), Remote working is a possibility. * Opportunities for growth and development About Us PHD Solutions Inc. is a boutique provider of custom-built software solutions for the modern enterprise. We specialize in creating large-scale, distributed solutions running on the web as well as mobile and embedded devices. Our clients hail from a range of industries including security firms, Transportation & Logistics and Health Care. We have a casual environment, offer an excellent work-life balance and a great corporate culture. We all love what we do and support one another in personal and professional development. We know that it’s okay to not have all the answers but believe it’s important to be excited about learning new things and finding creative solutions to problems. Here’s what else we offer: * Hybrid / Remote working conditions * Competitive salary * Health benefits * 3 weeks’ paid vacation to start * Profit sharing potential The Opportunity We are looking to expand our team in order to meet demand for our expertise. We’re looking for people who understand that excellent software design is a work of art. People who strive to do their best at all times. People who are up to the task of tackling difficult challenges and thriving on the satisfaction gained when the challenge is met. As an Application Development & Support Specialist, here’s what you’ll be doing: * Working closely with client stakeholders to review and resolve Tier 2 and Tier 3 support requests. * Coordinating with the development team to report and prioritize bugs and work on implementing system improvements. * Monitoring and maintaining the platform by executing specific tasks as required. * Suggesting and implementing features and utilities that enable continuous improvement. * Debugging and addressing bugs * Implementing appropriate features This is an exciting opportunity to play in multiple buckets of the development process and create something spectacular. You’ll enjoy mentorship from our senior team members, and have many opportunities to learn, grow, and expand your skills, while serving as a mentor to more junior team members too. If this sounds like something you might be interested in, let’s talk! Requirements and Qualifications * Strong technical acumen and the ability to diagnose and resolve complex issues related to web-based applications. * 3+ years .NET C# web development experience * 3+ years technical support / software development experience * 3+ years relational database, database management experience (preferably MS-SQL Server). * Familiarity with React and TypeScript * Strong spoken and written English communication skills to interact effectively with both technical and non-technical users. * Excellent organizational, problem-solving, and critical-thinking skills. Nice to have qualifications: * Previous experience in a technical support role is highly preferred. How to Apply  Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. We believe that diverse teams build better products, and as such we are committed to equal employment opportunity for all applicants. We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.

**Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.**
Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals. If these words resonate with you, we should talk.
**Job Overview**
**Position Schedule:** Full-Time
Canada Service is seeking a Tailored Branch Support (TBS) Specialist to provide remote branch support to Financial Advisors (FAs) all over Canada. Associates in this area will remotely support multiple Financial Advisors daily with answering incoming calls, handling client, vendor, and FA inquiries. In addition, they will assist with documenting information, preparing appointments, processing account openings and transfers, and processing trades, among other responsibilities.
Following successful completion of initial training, associate will require understanding of products and services offered by the firm, including all processing steps and procedures as well as firm and regulatory requirements, in order to provide reliable and accurate service to branch teams and clients. In addition, the associate is responsible for continually learning on the job through interaction with leader, team members, and other departments, and available to attend Continuing Education sessions and partake in Home Office duties. Responsibilities include:
+ Providing solutions in response to incoming/outgoing telephone calls and written correspondence from branch teams, in both an independent and team structure considering different variables such as legal/regulatory guidelines and risk to the firm; Associate will not provide solutions, guidance and recommendations on the suitability of investments as it pertains to clients.
+ Provide an ideal client experience through excellent service and personalized relationships. Associate will not provide solutions, guidance, and recommendations on the suitability of investments as it pertains to clients.
+ Organize and protect FA time by maintaining meeting schedules and/or screening phone calls; Review/Help FA set up time blocking to allocate time for specific business building activities.
+ Provide consistent, skilled tailored branch support to FAs to accelerate their business building using available systems.
+ Partner with FA in preparing for client appointments, setting up SOPs in the branch and sharing proven best practices.
+ Contributing to the overall success of the department by acting as a resource for others and supporting new initiatives, projects, or process changes.
+ Identifying opportunities for improvements or enhancements within the team.
+ Maintaining an active development plan.
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site ( to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate.
**Hiring Minimum:** $47100
**Hiring Maximum:** $72800
Read More About Job Overview
**Skills/Requirements**
+ Mandarin or French preferred
+ 1-2 years of customer service or administrative experience working in the financial services industry; Prior/Current BOA experience at Edward Jones is preferred, but not required
+ Bachelor's degree or equivalent work experience is preferred
+ Previous understanding of the financial advisor role or ability to quickly learn and apply technical information regarding financial advisor role, Edward Jones systems, and financial services industry is critical
+ Excellent verbal and written communication skills; Ability to respond and adapt to callers and peers with appropriate tone, organized thoughts, and confidence; Ability to respond to written correspondence in a clear, succinct manner using correct grammar, spelling and format
+ Organizational and time management skills are essential with ability to multi-task, prioritize tasks using seasoned judgment, and follow up appropriately to resolve client/prospect issues quickly and effectively
+ Capable of working in a fast paced, team oriented environment, quickly learning and applying new information
+ Strong computer skills are required, including effective use of Microsoft Office applications
**Candidates applying to Canadian jobs must reside in Canada**
Read More About Skills/Requirements
**Awards & Accolades**
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones ( out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones ( More About Awards & Accolades
**About Us**
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report ( .
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
#LI-HO

**Want a meaningful career where you can make a difference? Edward Jones sounds perfect for you.**
Collaboration. Autonomy. Opportunity. Words our headquarters associates use when talking about working at Edward Jones. Words that describe what it's like being part of a firm where everyone is aligned toward a singular focus: serving the client. And everyone is working to make the firm better together - as they grow as individuals. If these words resonate with you, we should talk.
**Job Overview**
**Position Schedule:** Full-Time
Canada Service is seeking a Tailored Branch Support (TBS) Specialist to provide remote branch support to Financial Advisors (FAs) all over Canada. Associates in this area will remotely support multiple Financial Advisors daily with answering incoming calls, handling client, vendor, and FA inquiries. In addition, they will assist with documenting information, preparing appointments, processing account openings and transfers, and processing trades, among other responsibilities.
Following successful completion of initial training, associate will require understanding of products and services offered by the firm, including all processing steps and procedures as well as firm and regulatory requirements, in order to provide reliable and accurate service to branch teams and clients. In addition, the associate is responsible for continually learning on the job through interaction with leader, team members, and other departments, and available to attend Continuing Education sessions and partake in Home Office duties. Responsibilities include:
+ Providing solutions in response to incoming/outgoing telephone calls and written correspondence from branch teams, in both an independent and team structure considering different variables such as legal/regulatory guidelines and risk to the firm; Associate will not provide solutions, guidance and recommendations on the suitability of investments as it pertains to clients.
+ Provide an ideal client experience through excellent service and personalized relationships. Associate will not provide solutions, guidance, and recommendations on the suitability of investments as it pertains to clients.
+ Organize and protect FA time by maintaining meeting schedules and/or screening phone calls; Review/Help FA set up time blocking to allocate time for specific business building activities.
+ Provide consistent, skilled tailored branch support to FAs to accelerate their business building using available systems.
+ Partner with FA in preparing for client appointments, setting up SOPs in the branch and sharing proven best practices.
+ Contributing to the overall success of the department by acting as a resource for others and supporting new initiatives, projects, or process changes.
+ Identifying opportunities for improvements or enhancements within the team.
+ Maintaining an active development plan.
*** Candidate must be proficient in both written and spoken French to be considered for role ***
At Edward Jones, we value and respect our associates and their contributions, and we recognize individual efforts through a rewards program that promotes a long-term career, financial security and well-being. Visit our career site ( to learn more about our total compensation approach, which in addition to base salary, typically includes benefits, bonuses and profit sharing. The salary range for this role is based on national data and actual pay is based on skills, experience, education, and other relevant factors for a potential new associate:
**Hiring Minimum:** $47100
**Hiring Maximum:** $72800
Read More About Job Overview
**Skills/Requirements**
*** Candidate must be proficient in both written and spoken French to be considered for role ***
+ 1-2 years of customer service or administrative experience working in the financial services industry; Prior/Current BOA experience at Edward Jones is preferred, but not required
+ Bachelor's degree or equivalent work experience is preferred
+ Previous understanding of the financial advisor role or ability to quickly learn and apply technical information regarding financial advisor role, Edward Jones systems, and financial services industry is critical
+ Excellent verbal and written communication skills; Ability to respond and adapt to callers and peers with appropriate tone, organized thoughts, and confidence; Ability to respond to written correspondence in a clear, succinct manner using correct grammar, spelling and format
+ Organizational and time management skills are essential with ability to multi-task, prioritize tasks using seasoned judgment, and follow up appropriately to resolve client/prospect issues quickly and effectively
+ Capable of working in a fast paced, team oriented environment, quickly learning and applying new information
+ Strong computer skills are required, including effective use of Microsoft Office applications
**Candidates applying to Canadian jobs must reside in Canada**
Read More About Skills/Requirements
**Awards & Accolades**
At Edward Jones, we are building a place where everyone feels like they belong. We're proud of our associates' contributions to the firm and the recognitions we have received.
Check out our U.S. awards and accolades: Insights & Information Blog Postings about Edward Jones ( out our Canadian awards and accolades: Insights & Information Blog Postings about Edward Jones ( More About Awards & Accolades
**About Us**
Join a financial services firm where your contributions are valued. Edward Jones is a Fortune 500¹ company where people come first. With over 9 million clients and 20,000 financial advisors across the U.S. and Canada, we're proud to be privately-owned, placing the focus on our clients rather than shareholder returns.
Behind everything we do is our purpose: We partner for positive impact to improve the lives of our clients and colleagues, and together, better our communities and society. We are an innovative, flexible, and inclusive organization that attracts, develops, and inspires performance excellence and a sense of belonging.
People are at the center of our partnership. Edward Jones associates are seen, heard, respected, and supported. This is what we believe makes us the best place to start or build your career.
View our Purpose, Inclusion and Citizenship Report ( .
¹Fortune 500, published June 2024, data as of December 2023. Compensation provided for using, not obtaining, the rating.
Edward Jones does not discriminate on the basis of race, color, gender, religion, national origin, age, disability, sexual orientation, pregnancy, veteran status, genetic information or any other basis prohibited by applicable law.
#LI-HO