111 Systems Support jobs in Canada

Job Description

Who we are

Skjodt-Barrett is a world-class manufacturer of food solutions and custom ingredients for North America's most beloved and trusted brands. We take pride in working closely with our customers to understand their unique needs and create innovative, individualized solutions that deliver joy to their customers.

A family-founded company started over 35 years ago, we are backed by the investment company Axel Johnson Inc (AJI). With their investment and support, we are well-positioned to foster growth and explore new opportunities.

Our customers, blue-chip international brands and mid-sized producers alike, are why we exist. Our teams of innovators, communicators, and managers are the people who meet their needs, build trust, and exceed their expectations. 

Who we need

Reporting to the Director, Information Systems, we are seeking an Information Systems Support Technician to join our team. As our new Information Systems Support Technician, you will be the first point of contact for technical issues, providing responsive and solution-oriented support to end users, and ensuring systems are running smoothly and securely. You will contribute to maintaining and improving infrastructure, servers, and security tools, and collaborate closely with our IS team in Indiana.

This is a fully onsite role based at our Brampton head office and manufacturing facility.

Who you are

You are early in your IT career and ready to take the next step to deepen your technical expertise and broaden your exposure across an organization. You bring hands-on experience supporting users and troubleshooting hardware and software issues. You are comfortable working in a manufacturing environment and understand the importance of keeping systems running smoothly on the plant floor as well as in the office. You are confident in communicating with people at all levels—from frontline staff to senior leadership—and can explain technical issues in a clear, supportive way.

What’s in it for you

Make an impact from day one. This is more than just office tech support—it is an opportunity to sharpen your IT skills while playing a vital role in keeping operations running smoothly across our entire business, from corporate offices to our manufacturing facility. You will be the go-to person for day-to-day systems support, including onboarding and offboarding, resolving access issues, and troubleshooting a range of technical problems in both Windows and Mac environments. You will gain exposure to infrastructure systems like Windows and Linux servers, VMware, enterprise networking, switches, and Wi-Fi—without needing to go deep on infrastructure setup or vendor escalations. Your role touches the full tech ecosystem, and your work will help power everything from team productivity to operational efficiency on the manufacturing floor.

Career development. At Skjodt-Barrett, we value the drive to bring ideas to life and the resilience to be accountable for your actions. We have a proven history of supporting the professional development and career growth of our people. You will work for a manager who believes in providing mentorship and sharing knowledge. You will play a critical role at a collaborative, values-driven organization that takes a family-first approach and offers the chance to scale your career, whether that’s working towards an administrator role or a team lead.

How you will make an impact:  

• Support the teams. You will provide first- and second-level technical support to end users at the Brampton facility, both in-office and in the plant. You will support and troubleshoot on-prem and cloud-based business applications and communication tools, including Zoom, Microsoft 365, and Teams. You will provide remote support for the Indiana facility as needed.
• Onboarding and offboarding. You will set up accounts in Active Directory and configure new users, desktops, laptops, mobile devices, phones, and peripherals. 
• Maintain infrastructure. You will assist with maintaining and updating local infrastructure, including switches, wireless access points, and printers. You will help deploy and manage Windows Servers and cloud services (Azure). You will support IT security tools such as endpoint protection, MFA, and patch management. 
• Share knowledge. You will maintain accurate documentation for IT systems, support procedures, and inventory.

What you bring:

• The end-user focus.   You thrive in a role where you can support people first and take a solution-oriented approach. You operate with a sense of urgency to follow through the troubleshooting process from start to finish, including communication with customers, colleagues, and managers. 
• The experience. You have worked in IT support, help desk, or systems administration roles, supporting end users, managing and configuring system access, and maintaining and updating hardware and software. 
• The technical knowledge. You are highly proficient in Microsoft 365, Windows 10/11, Active Directory, and basic Azure AD administration. You have an understanding of basic networking (TCP/IP, DNS, DHCP, VLANs). You may have experience with Veeam Backup & Replication and VMware vSphere/ESXi. 
• The interpersonal skills. You are a clear, confident communicator who takes pride in helping others understand and use technology effectively. You approach every interaction with empathy and patience, translating technical solutions into language that makes sense to a non-technical audience. You build trust easily—whether you are working with office staff, plant team members, leadership, or external vendors—and you understand how to tailor your approach to suit different roles and personalities. You value diverse perspectives and enjoy being part of a collaborative, inclusive environment.

Why join?

We've got great taste. We care deeply about fostering a culture of transparency, responsibility, and integrity. It's what drives us to make great-tasting, convenient, and healthy ingredients and finished products that our customers depend on. With a focus on nurturing and growing our employees' careers and professional satisfaction, we believe in open communication, idea sharing, and knowledge building. Skjodt-Barrett is committed to building an inclusive culture that helps to create longevity, growth, and innovation in the food industry.

We are working towards a sustainable future. We believe that what's good for people and the planet is good for profit. It is everyone's responsibility to do their part. We recognize the growing need to prioritize sustainability in manufacturing, and we continue to take steps to evolve. We strive to accelerate the adoption of sustainable packaging and food products to be a responsible partner for our customers and for the greater good. We take our role as a supply chain partner to heart and adhere to a strict Supplier Code of Conduct to ensure that our vendors uphold the integrity and values we live by.

We believe actions speak louder than words. Every day, we come together to exceed the expectations of our customers, each other and ourselves, inspired by our values:

• We care. About family, honesty, and respect.
• We communicate. Across every level, often, effectively, and clearly.
• We Empower. With trust, integrity, and accountability.
• We Deliver. Every time, through teamwork, innovation, and results.

Apply now.

At Skjodt-Barrett, we aim for diversity, equality, accessibility and inclusion in all of our operations and interactions. We welcome and appreciate candidates with a range of backgrounds and experiences. If you have 70% of the qualifications we are looking for and want to play an integral role in delivering innovative food product solutions, apply to express your interest. 

What you can expect from our interview process:

1. A virtual interview with a Talent Advisor discussing your interest in the role and the company.
2. An in-person interview with the Director, Infrastructure Systems. You will discuss your technical experience and your approach to exceeding the expectation of end users or customers.
3. An in-person interview with one to two team members to explore how your role will support their team’s goals and day-to-day needs.

Skjodt-Barrett welcomes and encourages applications from people with disabilities. Please let us know what accommodations you require across the selection process.

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Job Description

About the Role

As an Intermediate Systems Support Analyst, you will play a key role in ensuring the stability, availability, and performance of production applications within a large-scale, complex enterprise environment. You will coordinate support activities, manage incidents, and facilitate communication between technical teams and business stakeholders. This role is essential to maintaining service level agreements (SLAs) and minimizing disruptions to business operations.

• Coordinate and manage the resolution of production incidents, ensuring timely communication and escalation.
• Monitor application performance and proactively identify potential issues.
• Facilitate communication between development, infrastructure, and business teams during incidents and planned maintenance.
• Manage incident tickets and ensure accurate documentation of issues and resolutions.
• Track and report on key performance indicators (KPIs) related to application availability and performance.
• Participate in root cause analysis (RCA) to identify and prevent recurring issues.
• Coordinate application deployments and releases, ensuring minimal impact to production environments.
• Maintain and improve support processes and procedures.
• Act as a point of contact for production support-related inquiries.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in application or production support for large, complex systems.
• Strong coordination and communication skills with the ability to work across multiple teams.
• Familiarity with ITIL framework and incident management processes.
• Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
• Solid understanding of application architectures and infrastructure components.
• Experience with monitoring and alerting tools (e.g., Splunk, Dynatrace, AppDynamics).
• Experience with BPM (Business Process Management) platforms is a strong asset.

• Experience supporting customer lifecycle management platforms.
• Exposure to enterprise environments involving DevOps, database administration, and release management.
• Strong analytical and problem-solving skills.
• Ability to contribute to continuous improvement initiatives.

Benefits

• Work hours are Monday - Friday, normal 40 hours weeks working onsite up to 5 days a week
• Location: Toronto, ON
• Type of job: Temporary Contractor
• Date candidate required: Immediate
• Length of Contract: 12 months with the possibility of extension

Job Description

About the Role

As an Intermediate Systems Support Analyst, you will play a key role in ensuring the stability, availability, and performance of production applications within a large-scale, complex enterprise environment. You will coordinate support activities, manage incidents, and facilitate communication between technical teams and business stakeholders. This role is essential to maintaining service level agreements (SLAs) and minimizing disruptions to business operations.

• Coordinate and manage the resolution of production incidents, ensuring timely communication and escalation.
• Monitor application performance and proactively identify potential issues.
• Facilitate communication between development, infrastructure, and business teams during incidents and planned maintenance.
• Manage incident tickets and ensure accurate documentation of issues and resolutions.
• Track and report on key performance indicators (KPIs) related to application availability and performance.
• Participate in root cause analysis (RCA) to identify and prevent recurring issues.
• Coordinate application deployments and releases, ensuring minimal impact to production environments.
• Maintain and improve support processes and procedures.
• Act as a point of contact for production support-related inquiries.

Requirements

• Bachelor’s degree in Computer Science, Information Technology, or a related field.
• Minimum 5 years of experience in application or production support for large, complex systems.
• Strong coordination and communication skills with the ability to work across multiple teams.
• Familiarity with ITIL framework and incident management processes.
• Ability to work effectively under pressure and prioritize tasks in a fast-paced environment.
• Solid understanding of application architectures and infrastructure components.
• Experience with monitoring and alerting tools (e.g., Splunk, Dynatrace, AppDynamics).
• Experience with BPM (Business Process Management) platforms is a strong asset.

• Experience supporting customer lifecycle management platforms.
• Exposure to enterprise environments involving DevOps, database administration, and release management.
• Strong analytical and problem-solving skills.
• Ability to contribute to continuous improvement initiatives.

Benefits

• Work hours are Monday - Friday, normal 40 hours weeks working onsite up to 5 days a week
• Location: Ottawa, ON
• Type of job: Temporary Contractor
• Date candidate required: Immediate
• Length of Contract: 12 months with the possibility of extension

The IT Systems and Support Specialist will configure, install, and maintain end user IT systems including devices, software, and cloud applications. The ideal candidate will enjoy variety in their work and thrive in a fast-paced, collaborative environment. As part of our IT team, you will be responsible for providing an Extraordinary Customer Experience to our internal end-users.

We are looking for an aspiring IT professional that wants to be the first point of contact for our internal end-user support processes throughout all companies within the Convergix family of organizations.

What would a typical day look like?

• Collaborate with tight knit team to ensure that Convergix’ IT systems, computers, servers, and software systems are properly functioning, supported and available to all users with minimal downtime
• Research and implement innovative ways to streamline deployment and support of IT systems and end-user hardware in a rapidly growing company
• Liaise with end-users globally to deploy and support their devices and applications
• Manage our internal ticketing queue to support end-user requests and issues
• Provide onboarding training to new end-users on applications and standards
• Provide input and adhere to the IT business plan providing effective and efficient internal IT processes and systems

What qualifies you for this opportunity?

• Interest in IT industry, including best practices, recommended applications and systems, and extensive overall general IT knowledge
• Critical thinking and problem-solving skills
• Proven track record of delivering high-quality results
• Customer service skills: an ability to build rapport and confidently diffuse frustrated end-users
• Ability to successfully collaborate with a team
• Superior oral and written communication skills
• Ability to organize and prioritize multiple requests and tasks
• Ability to learn new technologies
• A basic understanding of networking (subnetting, VLANs, VPN, and wireless)
• Excellent troubleshooting skills related to the OSI Model and windows active directory
• Experience utilizing and deploying enterprise security and anti-virus/malware
• Microsoft 365 experience an asset
• Working towards or interest in working towards certifications in Microsoft, ITILv3, CompTIA A+ and Cisco
• College Diploma in a related discipline is required
• Reliable transportation and an ability to travel; although this position is focused on local clients and minimal travel is required, you should have the ability to travel within US and Canada

What does CONVERGIX Offer You?

Here at CONVERGIX, we offer a very generous compensation and benefits package including:

• Health
• Dental coverage
• RRSP Matching
• 401K
• Paid Cell Phone
• and more!

CONVERGIX Automation Solutions

CONVERGIX Automation Solutions (CONVERGIX) is a global systems integrator specializing in custom automated manufacturing systems including, robotics, controls, material handling, information systems, and process automation. As a complete solutions provider, we offer our customers technical expertise and creative solutions to dramatically improve and enhance their processing, manufacturing, and logistics operations.

We are a single Source Automation Solutions Provider that leverages the Geography, Technology, Industry expertise and Capacity of the entire Convergix portfolio across the entire value chain for our customers. We leverage creative, solutions-oriented engineering and technology to close gaps in process efficiency and drive industries forward.

What does CONVERGIX value?

Our values are our foundational concepts on which we build CONVERGIX; we adhere to these no matter what mountain we climb.

• Integrity
• Commitment
• Innovation
• Collaboration

Why join the CONVERGIX team?

As a growing company in the industrial technology industry and rooted with strong corporate values, CONVERGIX Automation Solutions can offer a unique value proposition to employees. We are expanding at a rapid pace as we continue the path to be a $1 Billion company. CONVERGIX brings a new, holistic approach to automation throughout the value chain. At CONVERGIX, products, technology, experience, support and expertise intersect to empower customers in every industry to reach their full potential.

We thank all candidates for their interest, however only those considered for an interview will be contacted.

CONVERGIX Automation Solutions has an accommodation program in place that provides reasonable accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources.

Job Description

Position: Life Support Systems (LSS) Trainee

Facility: Ripley’s Aquarium of Canada Reports to: Director of Facilities and Life Support Systems

Job Purpose: Reporting to the Director of Facilities and Life Support Systems, the LSS Trainee is an entry level position with Ripley’s Aquarium of Canada (RAC). The Trainee will be part of the LSS team responsible for the oversight, operation and maintenance of all small and large-scale LSS mechanical systems within Ripley’s Aquarium of Canada. The Trainee is also involved in the routine preventative maintenance and operation of all LSS systems and water filtration equipment for animal exhibits. The Trainee works collaboratively throughout the facility in a creative environment and contributes to the efficient operation of the department and aquarium. This position may encompass non-traditional days and hours, and may require on-site work after hours during emergencies.

Please remember that due to the nature of our business, we work when others play in an attraction that is open 365 days of the year! You will be expected to be regularly available to work any shift during, before or after these hours of operation.

Critical Accountabilities:

• Under the direction of the Director, performs regular mechanical, electrical, and plumbing repairs and preventative maintenance.
• Participates in the operation and maintenance of the LSS systems including the associated equipment (pumps, chillers, ozone generators, filters, piping systems and instrumentation).
• Participates in exhibit and facility planning, research and design.
• Conduct rounds of all filtration areas to inspect pumps, motors, ozone generators, chillers, boilers, and other related LSS equipment.
• Maintain communication with manager and other disciplines within the Life Support Team, Maintenance and Animal Husbandry Department.
• Use computers for communication, LSS monitoring/operation, reference, and reports/logs.
• Use of radio based communication equipment.
• Keeping records and maintaining inventory.
• Assist (if needed) in animal moves and transport operations.
• Cleans back-up areas including scrubbing, mopping, vacuuming, water/dust and painting.
• Participate in system design and fabrication in keeping up with animal behavior and biological needs.
• Responds to life support and animal related emergencies, at all times.
• Provides back-up support to other departments as needed.
• Adheres to all organizational and departmental policies and procedures.
• Ensures that goals for an excellent visitor experience are met and maintained.
• Must be willing to attend and participate in associated conferences and certification programs.
• Must be willing to work around water, salt, power tools, hazardous chemicals, and potentially dangerous animals.

Special Skills and Requirements:

The physical demands described here must be met in order to successfully perform the essential functions as an LSS Trainee:

• Must have effective communication skills and strong independent/teamwork abilities
• Ability to carry 50 lbs. and perform physical labour along with other strenuous tasks.
• Hand and power tools knowledge an asset
• Experience of the safe and proper operation and maintenance of biological, mechanical and chemical aquatic/animal life support water filtration systems such as biological filters, high pressure sand/glass filters, ozone generation equipment and the ability to stay calm to trouble shoot problems in a high stress situation.
• Skilled in LSS Plumbing (PVC), Minor Electrical
• Ability to work a flexible shift to cover and on occasion flex schedule to meet other night time activities.

Thank you for your interest in Ripley's Aquarium of Canada!

Job Description

Position: Life Support Systems (LSS) Trainee

Facility: Ripley’s Aquarium of Canada Reports to: Director of Facilities and Life Support Systems

Job Purpose: Reporting to the Director of Facilities and Life Support Systems, the LSS Trainee is an entry level position with Ripley’s Aquarium of Canada (RAC). The Trainee will be part of the LSS team responsible for the oversight, operation and maintenance of all small and large-scale LSS mechanical systems within Ripley’s Aquarium of Canada. The Trainee is also involved in the routine preventative maintenance and operation of all LSS systems and water filtration equipment for animal exhibits. The Trainee works collaboratively throughout the facility in a creative environment and contributes to the efficient operation of the department and aquarium. This position may encompass non-traditional days and hours, and may require on-site work after hours during emergencies.

Please remember that due to the nature of our business, we work when others play in an attraction that is open 365 days of the year! You will be expected to be regularly available to work any shift during, before or after these hours of operation.

Critical Accountabilities:

• Under the direction of the Director, performs regular mechanical, electrical, and plumbing repairs and preventative maintenance.
• Participates in the operation and maintenance of the LSS systems including the associated equipment (pumps, chillers, ozone generators, filters, piping systems and instrumentation).
• Participates in exhibit and facility planning, research and design.
• Conduct rounds of all filtration areas to inspect pumps, motors, ozone generators, chillers, boilers, and other related LSS equipment.
• Maintain communication with manager and other disciplines within the Life Support Team, Maintenance and Animal Husbandry Department.
• Use computers for communication, LSS monitoring/operation, reference, and reports/logs.
• Use of radio based communication equipment.
• Keeping records and maintaining inventory.
• Assist (if needed) in animal moves and transport operations.
• Cleans back-up areas including scrubbing, mopping, vacuuming, water/dust and painting.
• Participate in system design and fabrication in keeping up with animal behavior and biological needs.
• Responds to life support and animal related emergencies, at all times.
• Provides back-up support to other departments as needed.
• Adheres to all organizational and departmental policies and procedures.
• Ensures that goals for an excellent visitor experience are met and maintained.
• Must be willing to attend and participate in associated conferences and certification programs.
• Must be willing to work around water, salt, power tools, hazardous chemicals, and potentially dangerous animals.

Special Skills and Requirements:

The physical demands described here must be met in order to successfully perform the essential functions as an LSS Trainee:

• Must have effective communication skills and strong independent/teamwork abilities
• Ability to carry 50 lbs. and perform physical labour along with other strenuous tasks.
• Hand and power tools knowledge an asset
• Experience of the safe and proper operation and maintenance of biological, mechanical and chemical aquatic/animal life support water filtration systems such as biological filters, high pressure sand/glass filters, ozone generation equipment and the ability to stay calm to trouble shoot problems in a high stress situation.
• Skilled in LSS Plumbing (PVC), Minor Electrical
• Ability to work a flexible shift to cover and on occasion flex schedule to meet other night time activities.

Thank you for your interest in Ripley's Aquarium of Canada!

Job Description

Responsibilities

Provides systems administration and systems operations support, including setting up user access, user profiles, backup and recovery, day-to-day computer systems operations. Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources. Upkeep, configure, install and support the clients network and coordinate the various systems.

General Skills

Experience at the specified experience level setting up user access and user profiles, backup and recovery, and day-to-day computer systems operations Experience with one or more operating systems Experience with one or more hardware platforms Experience with information retrieval packages Experience with one or more communications protocols Experience with middleware and gateways Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; and interpersonal skills A team player with a track record for meeting deadlines

Desirable Skills

Experience with distributed and networked systems Awareness of emerging IT trends Experience in one or more programming languages Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standardsSkillsExperience and Skill Set Requirements

Knowledge 35%:

Job requires: Specialized technical application development knowledge in more than one field (e.g.: networks, mid-range server, related hardware and software, systems analysis, design, development, testing, implementation, installation, relational database technologies, operational techniques and methods for technology, data, applications, networking, and/or security) to plan, execute and evaluate very diverse application development activities which require analysis and interpretative reasoning and which may also be broad in scope; contribute technical knowledge to the vendor selection process; make technical recommendations; identify and refer problems, and provide viable options and solutions; provide draft procedures. Thorough knowledge of client's I&IT needs and business environment to define technical scope of work with Manager; develop specialized technical RFP specifications; assist in negotiating SLAs. Situational and project/operational/service management skills. Problem-solving techniques to provide leadership and solutions, which deal with complex application development problems efficiently and effectively. RFP and tendering process, contract management to ensure own input is compliant with corporate standards and client needs. Customer service techniques to provide data, reports, problem resolution, education/information. Change management, training and education, especially for non-technical or first-time users; Project/element, program and service costing and cost control. Examples of cluster applications can be seen at the end of this report.

Skills 30%

Job requires: Reasoning, planning, analyzing and assessing to ensure that very diverse and broad-scope application development needs are identified; technical work and services are planned, scheduled, monitored and evaluated, and that innovative solutions are provided for management and clients. Judgement to make timely and appropriately researched and evaluated recommendations; assign tasks; manage relationships. Team leadership to plan group work, and develop and encourage teamwork, good morale and high performance. Written and oral communications to write, explain and present complex technical reports and recommendations for non-technical audiences and/or decision-makers; establish effective working relationships and provide instruction for less experienced team members; negotiate with vendors; provide draft procedures.

Communication Skills: 25%

Ability to explain technical terms related to Application Support in non-technical terms.

Public Sector / OPS Experience: 10%

Must Haves:

Identify and provide solutions to complex application development problems.

Experience solving issues with contact center solutions including AWS products such as Amazon Connect (primary ), ComputerTalk (Icebar application-secondary ), NICE - workforce management applications (nice to have)

Ability to acquire knowledge of program area, IT Systems and business environment.

Perform software upgrades, apply patches, and provide customer interface to ensure requested changes are implemented, monitor computer workload trends and make adjustments to ensure optimum utilization of computer resources.

Nice to have:

Knowledge or gain knowledge in the Public Sector / OPS IT Service Management framework.

Open to learning new Contact center solutions applications.

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.

Job Description

We are looking for a dynamic customer service oriented Help Desk Analyst to join our client's IT team. The right candidate has an in-depth knowledge of PC operating systems and configuration, installations, upgrades, problem identification and resolution.

Responsibilities:

• Providing First Level PC network and technical support to users on routine or non-complex problems on all desktop issues
• Installing and configuring a Microsoft Windows 10 environment and preparing system installs and application management
• Supporting MS Office 365
• Supporting Microsoft Teams environments
• Supporting Virtual Desktops (VMware)
• Supporting Adobe Acrobat DC
• Working within established procedures and methods; prioritizing user requests utilizing a trouble ticket management system
• Maintaining hardware inventory, asset database and systems documentation
• Performing timely recognition, isolation, resolution and follow-up of submitted help desk tickets
• Re-installing/imaging desktops and laptops as needed
• Installing, configuring, desktop and network printers
• Assisting with security-related updates or patches
• Supporting the audio and video infrastructure including configuration and operating audio and video equipment as required for scheduled and ad hoc events
• Performing other duties as assigned

Requirements:

• Diploma in Computer Science/Engineering or equivalent experience.
• 1 to 3 years of experience in a technical support or IT customer service environment.
• Desktop Hardware knowledge: CPU, memory, power supply, configuring and installing PC hardware, internal modules and general troubleshooting
• CompTIA certified candidates will be given preference
• Detailed oriented, superior problem solving and troubleshooting ability
• Commitment to customer satisfaction through planning follow-up
• Excellent communication and customer service skills
• A proven track record of working with users at various ability levels
• The ability to use good judgment and multi-task within an ever-changing environment
• Experience in a 24×7 environment delivering high availability or mission-critical applications
• A minimum of three years of related work experience preferably in a legal or corporate environment

Perks:

• Competitive salary
• Paid vacation
• Health and dental benefits
• Flexible work arrangements

If this sounds like the right fit, please click and apply to this posting.