276 Systems Support jobs in Canada
Professionnel systèmes avioniques / avionics systems professional
Job Viewed
Job Description
***THE ENGLISH POSTING FOLLOWS***
Airbus est un pionnier international de l'industrie aérospatiale. Nous sommes un leader dans la conception, la fabrication et la livraison de produits, services et solutions aérospatiaux à des clients à l'échelle mondiale. Nous visons un monde mieux connecté, plus sûr et plus prospère.
Constructeur d'avions commerciaux, avec des divisions Espace et Défense ainsi que des Hélicoptères, Airbus est la plus grande entreprise aéronautique et spatiale en Europe et un leader mondial.
Chez Airbus Canada, nos collaborateurs travaillent ensemble à faire évoluer la mobilité partout dans le monde, une bonne idée après l'autre. Si vous avez une bonne idée, nous avons l'environnement pour qu'elle devienne un produit unique ou une expérience client exceptionnelle. Vos idées sont notre énergie.
* Dans votre rôle, vous devrez : *
* Effectuer l'intégration technique des systèmes de guidages, autopilote et auto-manette (AFCS) de l’Airbus A220;
* Générer les exigences, analyser, réviser et approuver la conception du système, superviser l'intégration du système, coordonner avec diverses équipes de produits/fournisseurs intégrés, travailler avec tous les départements pour la conception, la validation et la vérification, les tests et la certification, le soutien aux autorités de certification ;
* Examiner et approuver la conception des fournisseurs en participant au processus de développement, de conception, de fabrication, d'intégration et de vérification du fournisseur ;
* Aider aux tests fonctionnels, d'intégration, de qualification et au sol/en vol du système ;
* Effectuer des activités d'essais au sol et/ou en vol pour les systèmes avioniques sur banc d'essai ;
* Développer des procédures de test, effectuer la préparation des tests et la validation des véhicules de test ;
* Participer au dépannage ; développer/mettre en œuvre des plans de résolution lorsque des anomalies de test surviennent ;
* En tant que candidat idéal, *
* Vous êtes titulaire d'un diplôme universitaire en génie électrique, électronique, mécanique, logiciel, aérospatial ou équivalent ;
* Vous possédez une expérience d’au moins 2 ans en intégration de systèmes avioniques.
* Vous avez une compréhension de base de la gestion du changement d'ingénierie.
* Vous avez une connaissance de base de la réglementation des systèmes d'aéronefs.
* Vous possédez une connaissance de base des systèmes avioniques et plus spécifiquement des systèmes de guidage, pilote automatique et auto-manette.
* Vous avez de l’intérêt pour la spécification, la conception, l'intégration, les tests et de la certification des systèmes avioniques sur aéronefs ;
* Vous aimez évoluer dans un cadre régulé par des normes de l’industrie pour assurer un haut niveau de sécurité (par exemple RTCA DO-178, DO-254 et DO-160 ou le processus de certification partie FAR25 / 525 et avec la norme ARP4754) ;
* Vous avez l'habitude de travailler en équipe et un bon sens de l’organisation;
* Vous avez de solides compétences en communication (écrite et parlée).
Veuillez télécharger votre curriculum vitae en français et en anglais.
L'utilisation du genre masculin a été adoptée afin de faciliter la lecture et n'a aucune intention discriminatoire.
Airbus Canada souscrit au principe d'équité en matière d'emploi et encourage les femmes, les autochtones, les personnes handicapées et les membres des minorités visibles à soumettre leurs candidatures.
* *** *
Airbus is an international pioneer in the aerospace industry. We are a leader in the design, manufacture and delivery of aerospace products, services and solutions to customers worldwide. We aim for a better connected, safer and more prosperous world.
Manufacturer of commercial aircraft, with Space and Defense divisions as well as Helicopters, Airbus is the largest aeronautics and Space Company in Europe and a world leader.
At Airbus Canada, our people work together to make mobility evolve around the world, one good idea after another. If you have a great idea, we have the environment for it to become a unique product or a great customer experience. Your ideas are our energy.
* In your role, you will: *
* Perform the technical integration of guidance, autopilot and auto-throttle systems (AFCS) for the Airbus A220.
* Generate requirements, analyze, review and approve system design, oversee system integration, coordinate with various Integrated Product Teams/Suppliers, work with all departments for design, validation and verification, testing and certification, support to certification authorities;
* Review and approve the suppliers design through participation in the supplier's development, design, manufacture, integration, and verification process;
* Assist in functional, integration, qualification, and ground/flight test of the system;
* Perform ground and/or flight test activities for Avionics systems on test rig;
* Develop test procedures, perform test preparation and test vehicle validation;
* Participate in troubleshooting; develop/implement resolution plans when test anomalies occur;
* As our ideal candidate, *
* You hold a University degree in Mechanical, Electrical, Electronics, Software, Aerospace Engineering or equivalent;
* You have at least 2 years of experience in avionics systems integration.
* You have a basic understanding of engineering change management.
* You have a basic knowledge of the regulations of aircraft systems.
* You have a basic knowledge of avionics systems, and more specifically of guidance, autopilot and autothrottle systems.
* You are interested in the specification, design, integration, test and certification of Avionics systems on aircraft;
* You enjoy working in industry regulated environments that ensure a high level of product safety (regulation examples: RTCA documents DO-178, DO-254 and DO-160 and part FAR25 / 525 certification process and with the ARP4754 standard);
* You are used to working in large teams, well organized and have good planning skills;
* You have strong communication skills (written and spoken).
* The use of the masculine gender has been adopted for ease of reading and has no discriminatory intent. *
* Airbus Canada subscribes to the principle of employment equity and encourages women, aboriginals, persons with disabilities and members of visible minorities to apply. *
* This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth. *
This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.
***Company:***
Airbus Canada Limited Partnership
*Contract Type:*
Permanent
*Experience Level:*
Professional
*Job Family:*
Sub-system development
By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.
Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to
At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.
Job No Longer Available
This position is no longer listed on WhatJobs. The employer may be reviewing applications, filled the role, or has removed the listing.
However, we have similar jobs available for you below.
IT Systems & Support Specialist
Posted 16 days ago
Job Viewed
Job Description
The IT Systems and Support Specialist will configure, install, and maintain end user IT systems including devices, software, and cloud applications. The ideal candidate will enjoy variety in their work and thrive in a fast-paced, collaborative environment. As part of our IT team, you will be responsible for providing an Extraordinary Customer Experience to our internal end-users.
We are looking for an aspiring IT professional that wants to be the first point of contact for our internal end-user support processes throughout all companies within the Convergix family of organizations.
What would a typical day look like?
- Collaborate with tight knit team to ensure that Convergix’ IT systems, computers, servers, and software systems are properly functioning, supported and available to all users with minimal downtime
- Research and implement innovative ways to streamline deployment and support of IT systems and end-user hardware in a rapidly growing company
- Liaise with end-users globally to deploy and support their devices and applications
- Manage our internal ticketing queue to support end-user requests and issues
- Provide onboarding training to new end-users on applications and standards
- Provide input and adhere to the IT business plan providing effective and efficient internal IT processes and systems
What qualifies you for this opportunity?
- Interest in IT industry, including best practices, recommended applications and systems, and extensive overall general IT knowledge
- Critical thinking and problem-solving skills
- Proven track record of delivering high-quality results
- Customer service skills: an ability to build rapport and confidently diffuse frustrated end-users
- Ability to successfully collaborate with a team
- Superior oral and written communication skills
- Ability to organize and prioritize multiple requests and tasks
- Ability to learn new technologies
- A basic understanding of networking (subnetting, VLANs, VPN, and wireless)
- Excellent troubleshooting skills related to the OSI Model and windows active directory
- Experience utilizing and deploying enterprise security and anti-virus/malware
- Microsoft 365 experience an asset
- Working towards or interest in working towards certifications in Microsoft, ITILv3, CompTIA A+ and Cisco
- College Diploma in a related discipline is required
- Reliable transportation and an ability to travel; although this position is focused on local clients and minimal travel is required, you should have the ability to travel within US and Canada
What does CONVERGIX Offer You?
Here at CONVERGIX, we offer a very generous compensation and benefits package including:
- Health
- Dental coverage
- RRSP Matching
- 401K
- Paid Cell Phone
- and more!
CONVERGIX Automation Solutions
CONVERGIX Automation Solutions (CONVERGIX) is a global systems integrator specializing in custom automated manufacturing systems including, robotics, controls, material handling, information systems, and process automation. As a complete solutions provider, we offer our customers technical expertise and creative solutions to dramatically improve and enhance their processing, manufacturing, and logistics operations.
We are a single Source Automation Solutions Provider that leverages the Geography, Technology, Industry expertise and Capacity of the entire Convergix portfolio across the entire value chain for our customers. We leverage creative, solutions-oriented engineering and technology to close gaps in process efficiency and drive industries forward.
What does CONVERGIX value?
Our values are our foundational concepts on which we build CONVERGIX; we adhere to these no matter what mountain we climb.
- Integrity
- Commitment
- Innovation
- Collaboration
Why join the CONVERGIX team?
As a growing company in the industrial technology industry and rooted with strong corporate values, CONVERGIX Automation Solutions can offer a unique value proposition to employees. We are expanding at a rapid pace as we continue the path to be a $1 Billion company. CONVERGIX brings a new, holistic approach to automation throughout the value chain. At CONVERGIX, products, technology, experience, support and expertise intersect to empower customers in every industry to reach their full potential.
We thank all candidates for their interest, however only those considered for an interview will be contacted.
CONVERGIX Automation Solutions has an accommodation program in place that provides reasonable accommodations for employees with disabilities. If you require a specific accommodation because of a disability or a medical need, please contact Human Resources.
Lead SMR Systems Engineer - Mechanical Site Support Engineer
Posted 4 days ago
Job Viewed
Job Description
Systems engineering is a cross-functional engineering discipline centered on an approach, mindset, and process, resulting in an optimized plant system design for the GE Vernova BWRX-300 Small Modular Reactor (SMR). Design activities consider both the business and the technical needs of the customers, with the goal of providing a quality product that meets the end users' needs. The discipline executes a robust process of design, creation, and optimization of systems, consisting of identification and quantification of system requirements, creation of alternate system design concepts, performance of design trade studies, selection and implementation of the best designs and verification that the design is properly integrated and executed. This role contributes to the overall strategy of the business within the Systems Engineering area.
The System engineer will play a crucial role in providing site engineering support, collaborating with partner organizations and suppliers to enhance the detailed design and effectively execute a new plant project. The system engineer will be responsible for coordinating design deliverables at the site, in the fabrication phase, the procurement phase, and the construction phase. This individual will support mechanical system engineering during construction activities on-site, ensuring that projects are constructed in accordance with plans and specifications, addressing technical issues that arise between the construction, fabrication, and design teams, and monitoring progress while ensuring compliance with safety regulations.
**Job Description**
**Essential Responsibilities:**
+ Responsible for Mechanical Systems engineering activities supporting the BWRX-300 SMR system design at the construction site as part of the Site Engineering Office.
+ Responsible for analysis and design work supporting system requirements and specifications
+ Review, coordinate and manage the disposition of Field Change Notices (FCN) and Non-Conformances Reports (NCR)
+ Providing technical advice and support solving site problems
+ Be a key member of the Systems Engineering leadership team and specifically responsible for all technical and engineering deliverables needed to support design of the BWRX-300 SMR.
+ Liaise with customers, in partnership with engineering leadership and Project Management.
+ Interface with cross-functional teams and departments necessary to complete assigned system design activities.
+ Responsible to undertake the necessary corrective and preventive actions resulting from Quality noncompliance monitoring and audit programs.
**Required Qualifications:**
+ Bachelor's degree in Mechanical or Nuclear Engineering
+ Minimum 6 years of experience in an engineering role
+ Minimum 2 years of experience in nuclear plant modifications, new construction, and/or nuclear fabrication
+ Minimum 4 years of experience in nuclear system design activities including development of process flow diagrams, thermodynamic and heat/fluid flow transfer calculations, engineering specifications, etc
**Eligibility Requirements:**
+ Work 5 days onsite a week at the Darlington New Nuclear Site in Oshawa.
**Desired Characteristics:**
+ Master's degree in Mechanical or Nuclear Engineering
+ Ability to effectively function in a dynamic design environment and manage the demands of multiple tasks and projects, while maintaining an uncompromised commitment to personal and nuclear safety principles
+ Strong oral and written communication skills.
+ Strong interpersonal and leadership skills.
+ Demonstrated ability to analyze and resolve problems
+ Demonstrated ability to lead programs / projects
+ Ability to document, plan, market, and execute programs
+ Established project management skills
+ Ontario P.Eng license
_GE will only employ those who are legally authorized to work in Canada for this opening._
_This position requires access to and/or use of information subject to U.S. Export Control Laws, which mandate all citizenships (including dual citizenships) be from the U.S. Department of Energy's List of Generally Authorized Countries (10 CFR Part 810 Appendix A, which includes Canada and can be found here:_ _ _) unless a specific authorization from the U.S. Department of Energy is obtained or unless you are a U.S. citizen, U.S. national, U.S. permanent resident, or protected individual under the U.S. Immigration and Naturalization Act (8 U.S.C. 1324b(a)(3)). More information can be found here: _/ _._
_You must have legal authorization to work in Canada and any offer of employment is conditioned upon the successful completion of a background investigation. The drug screen requirement in the background check process is not required if the role is based in Canada_ .
**Strong consideration will be given to Indigenous persons. The term Indigenous refers to individuals who identify as being descended from the original inhabitants (the first peoples) of what is now known as Canada. In this context, Indigenous people are First Nations, Métis and/or Inuit**
**Additional Information**
**Relocation Assistance Provided:** Yes
GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.
Claims Processing Help Desk Associate
Posted 9 days ago
Job Viewed
Job Description
Join our team as a Claims Processing Help Desk Associate where you will play a vital role in supporting our customers with their claims inquiries and issues. As a full-time member of our organization, you will thrive in a dynamic work environment, leveraging your analytical skills and customer service expertise to elevate the client experience. Your contributions will ensure that the claims processing function operates smoothly, positively impacting both our customers and the overall efficiency of our services.
Key Responsibilities
Assist customers with claims-related inquiries and provide appropriate solutions or guidance.
Process, review, and manage claims documentation to ensure accuracy and compliance.
Utilize analytical skills to troubleshoot claims processing issues effectively.
Maintain comprehensive records of all customer interactions and claim statuses.
Collaborate with team members to resolve complex claims and enhance service delivery.
Provide technical support and guidance to customers regarding claim submissions and follow-ups.
Contribute to the continuous improvement of claims processing procedures and best practices.
Required and preferred qualifications
High school diploma or equivalent required; further education is a plus.
1-2 years of experience in customer service or claims processing preferred.
Proficient with Microsoft Office Suite and claims processing software.
Strong problem-solving abilities with attention to detail.
Excellent communication and interpersonal skills.
Ability to multitask and work effectively in a collaborative environment.
We pride ourselves on fostering a supportive company culture that values growth and development among our employees. Our modern workplace model includes an array of benefits, including competitive compensation, health insurance, and opportunities for professional development. You will have the chance to enhance your skills while contributing to our customer-centric mission.
Our team structure encourages cross-functional collaboration, allowing you to interact with various departments and build strong working relationships. You will report directly to the Claims Processing Manager, ensuring clear communication and alignment with departmental goals. Together, we strive to create a positive and efficient claims processing experience for our customers.
Company Details
Help Desk Level 2-3/Technicien en informatique Niv 2-3
Posted today
Job Viewed
Job Description
Playground is an internationally renowned gaming destination located a short 15-minute drive south of downtown Montreal, within the Mohawk territory of Kahnawake.
We are currently expanding, unveiling new gaming floors, a luxurious hotel, and specialized dining options.
Position Overview: We're seeking a proactive IT Help Desk Specialist with Level 2-3 experience to join our dynamic IT department.
You'll collaborate with our team, using your advanced troubleshooting skills to provide top-notch customer service in a fast-paced environment.
This role involves owning complex technical issues, driving resolutions, and optimizing our IT systems, including desktops, software, networks, and peripherals.
If you're a seasoned help desk pro ready to make an impact, this challenging opportunity is for you.
What we have to offer: Competitive compensation ( $65K/year) Discounts on food Opportunities for career advancement Company-wide events Playground Cares volunteer opportunities Responsibilities: Provide technical support to address a variety of hardware, software, and network issues; experienced in advanced diagnostics and troubleshooting methods required.
Efficiently troubleshoot and resolve incidents to minimize operational downtime.
Handle user queries in-person and through a ticketing system.
Document incident reports, including resolution steps and required follow-ups.
Escalate complex technical issues to higher-level IT staff and collaborate on solutions.
Install, configure, and maintain IT hardware and software across the facility.
Continually update technical skills to align with industry advancements, with an ability to contribute to IT policy and procedural design.
Work both independently and as part of a team to meet key performance indicators and maintain high service levels.
Participate in IT projects to improve and streamline processes.
Oversee the order and cleanliness of server rooms and perform hardware inventory checks.
Contribute to and maintain the company's Knowledge Base.
Produce daily action reports.
Strictly adhere to confidentiality and data protection protocols.
Qualifications: A minimum of 5 years' experience in an IT helpdesk role, ideally in a high-volume setting.
Strong knowledge of computer hardware, Windows, mobile operating systems, and commonly-used software.
Experienced in cybersecurity protocols.
Familiar with scripting languages for task automation.
Exceptional problem-solving and critical thinking abilities, especially under pressure.
Strong verbal and written communication skills.
Committed to customer service and user satisfaction.
Able to multitask and manage priorities effectively.
Detail-oriented with a keen interest in technological advancements.
Relevant certifications like CompTIA A+, Network+, or Security+ are highly desirable.
Nous sommes actuellement en expansion, dévoilant de nouveaux espaces de jeu, un hôtel luxueux et des options de restauration spécialisées.
Aperçu du rôle : Nous recherchons un spécialiste Help Desk en informatique (niveau 2-3) proactif et autonome pour rejoindre notre équipe informatique dynamique.
Ce rôle implique la résolution de problèmes techniques avancés et une priorité absolue pour le service client dans un environnement exigeant.
Si vous êtes un professionnel expérimenté du Help Desk avec une passion pour la technologie et le désir de faire une réelle différence, cette opportunité est pour vous.
Ce que nous offrons : Rémunération concurrentielle ( 65 000$/année) Rabais sur la nourriture Possibilités d’avancement Événements organisés par l’entreprise Possibilités de bénévolat pour Playground Cares Responsabilités : Fournir un support technique pour résoudre une variété de problèmes liés au matériel, au logiciel et au réseau; une expérience en méthodes de diagnostic avancées et de dépannage est requise.
Résoudre efficacement les incidents pour minimiser les temps d'arrêt opérationnels.
Gérer les requêtes des utilisateurs en personne et via un système de tickets.
Documenter les rapports d'incidents, y compris les étapes de résolution et les actions de suivi nécessaires.
Escalader les problèmes techniques complexes vers le personnel IT de niveau supérieur et collaborer à des solutions.
Installer, configurer et maintenir le matériel et les logiciels informatiques à travers l'installation.
Mettre à jour en continu les compétences techniques pour suivre les avancées de l'industrie, avec la capacité de contribuer à la conception de politiques et de procédures IT.
Travailler de manière autonome et en équipe pour atteindre les indicateurs de performance clés et maintenir des niveaux de service élevés.
Participer aux projets IT pour améliorer et rationaliser les processus.
Superviser l'ordre et la propreté des salles de serveurs et effectuer des contrôles d'inventaire du matériel.
Contribuer à et maintenir la base de connaissances de l'entreprise.
Produire des rapports d'action quotidiens.
Adhérer strictement aux protocoles de confidentialité et de protection des données.
Exigences : Un minimum de 5 ans d'expérience dans un rôle de support technique, idéalement dans un environnement à fort volume.
Solide connaissance du matériel informatique, de Windows, des systèmes d'exploitation mobiles et des logiciels couramment utilisés.
Expérience dans les protocoles de cybersécurité.
Familiarité avec les langages de script pour l'automatisation des tâches.
Excellentes capacités de résolution de problèmes et de réflexion critique, surtout sous pression.
Solides compétences en communication verbale et écrite.
Engagé à fournir un service client exceptionnel et à assurer la satisfaction des utilisateurs.
Capable de gérer plusieurs priorités de façon efficace.
Souci du détail et un vif intérêt pour les avancées et les développements technologiques.
Les certifications pertinentes comme CompTIA A+, Network+ ou Security+ sont très souhaitables.
Powered by JazzHR
Technical Support Specialist
Posted 4 days ago
Job Viewed
Job Description
Brookfield Place Calgary - 225 6th Ave SW, Suite 1210
Our Company
At Brookfield Properties, the foundation of our success is firmly rooted in our people.
Our company is comprised of experts across a range of specialties who share a goal of ensuring our properties are continuously evolving to meet the needs of our communities and stakeholders. To meet this goal, we hire visionary, entrepreneurial talent who help us innovate and enhance our business. We build collaborative teams who value integrity, creativity and diversity.
Our teams operate an iconic portfolio of irreplaceable properties within the world's most dynamic markets. As one of the largest real estate services companies, we provide management and development expertise exclusively for properties owned by Brookfield Asset Management.
Job Description
We are seeking a technically adept and customer-focused professional to join our Service Delivery team. This position plays a critical role in maintaining the productivity of end users by supporting enterprise applications and hardware across the organization. The Technical Support Specialist will help ensure the performance and stability of essential systems and tools, while identifying opportunities to improve processes, automate solutions, and enhance user experience.This role offers hands-on experience with enterprise applications including, but not limited to, Windows 11, Office 365, and Intune. Exposure to these platforms is supplemented by structured learning opportunities including LinkedIn Learning and technical boot camps, providing a strong foundation for career progression within IT.
Responsibilities
+ Provide comprehensive end-user support in an environment structured around 35% phone support, 55% off-phone tasks, 5% project involvement, and 5% training and development.
+ Service Desk shifts: 7:00 AM-4:00 PM, 8:00 AM-5:00 PM, and 8:30 AM-5:30 PM.
+ Deliver remote support using industry-standard tools to resolve technical issues efficiently.
+ Create and maintain knowledge base articles, incident categorizations, and virtual agent content within ServiceNow.
+ Provide extensive hardware and software support for Windows 11, iOS, Android, Lenovo, Mac OS, and Office 365 in conjunction with tools like Dell TechDirect.
+ Utilize ServiceNow for full lifecycle management of Incidents and Requests, ensuring thorough documentation and knowledge sharing.
+ Gather and analyze data to inform technical decisions and recommend practical solutions to improve system performance.
+ Evaluate software and hardware compatibility to support system upgrades and application rollouts.
+ Engage with external vendors for escalated issue resolution beyond internal support capabilities.
+ Provide technical support for companywide meetings, events, and conferences to ensure seamless execution.
+ Monitor ServiceNow trends and resolution history to identify and recommend preventative measures.
+ Contribute to a culture of innovation by proactively identifying opportunities to optimize the user support experience.
Qualifications
+ High School Diploma or GED required.
+ Minimum of 2 years of experience in an IT support role.
+ Experience working in a call queue environment is a plus.
+ Familiarity with ServiceNow preferred.
+ Demonstrated understanding of IT concepts and processes within an ITIL framework.
+ Self-motivated with strong problem-solving skills and the ability to adapt in dynamic, fast-paced environments.
+ Strong interpersonal skills with an emphasis on active listening, communication, and user rapport-building.
+ Proven ability to collaborate effectively across technical teams and resolver groups.
+ Excellent verbal and written communication skills.
+ Commitment to representing the IT department professionally and positively in all business interactions.
+ General awareness of cybersecurity best practices and ability to provide basic guidance to end users.
We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.
At Brookfield Properties, our success starts with our people. People like you. We develop, operate, and manage more than 1100 properties and 390 million square feet of real estate across the globe. It's a feat that wouldn't be possible without our team, a diverse group of creative visionaries and innovative experts who are relentless in pursuit of one goal: to ensure our buildings don't simply meet the needs of our tenants, residents, and communities - but exceed them, every day.
Technical support agent
Posted 18 days ago
Job Viewed
Job Description
English
Education Experience On siteWork must be completed at the physical location. There is no option to work remotely.
Work setting Responsibilities Tasks Experience and specialization Type of experience Additional information Security and safety Benefits Health benefits Financial benefits Long term benefits Other benefits Employment groupsThis employer promotes equal employment opportunities for all job applicants, including those self-identifying as a member of these groups:
Support for newcomers and refugees
- Participates in a government or community program or initiative that supports newcomers and/or refugees
Support for youths
- Participates in a government or community program or initiative that supports youth employment
Support for Veterans
- Participates in a government or community program or initiative that supports Veterans
Support for Indigenous people
- Participates in a government or community program or initiative that supports Indigenous people
Supports for visible minorities
- Participates in a government or community program or initiative that supports members of visible minorities
Membership in a group is not a job requirement. All interested applicants are strongly encouraged to apply.
This employer is committed to providing all job applicants with equal employment opportunities, and promoting inclusion. If you self-identify as a member of any employment group, you are encouraged to indicate it in your application.
Technical Support Specialist
Posted today
Job Viewed
Job Description
Kontron Canada recherche un(e) Spécialiste – Soutien technique qui offrira un support hors-pair à nos clients corporatifs mondiaux.
Pour avoir un avant-goût du climat de travail chez Kontron Canada, visionnez la capsule vidéo suivante en français :
UN APERÇU DES DÉFIS QUI VOUS ATTENDENT :
VOUS NOUS IMPRESSIONNEZ SI VOUS DÉTENEZ :
QUE DIRIEZ-VOUS D'UN MILIEU DE TRAVAIL EXCEPTIONNEL DONT :
En soumettant son curriculum vitae, le(la) candidat(e) reconnaît que Kontron aura accès aux renseignements personnels qui y sont contenus et que Kontron pourrait partager ces renseignements conformément à la Politique de gestion des renseignements personnels publiée au pour les fins d’étudier sa candidature.
Be The First To Know
About the latest Systems support Jobs in Canada !
Technical Support Imaging Analyst
Posted 4 days ago
Job Viewed
Job Description
**General Information**
Press space or enter keys to toggle section visibility
City
Toronto
State/Province
Ontario
Country
Canada
Department
TECHNICAL CUSTOMER ESCALATION
Date
Thursday, September 11, 2025
Working time
Full-time
Ref#
Job Level
Individual Contributor
Job Type
Experienced
Job Field
TECHNICAL CUSTOMER ESCALATION
Seniority Level
Associate
Currency
CAD - Canada - CA
Annual Base Salary Minimum
46,800
Annual Base Salary Maximum
93,600
The salary range above represents the low and high end in the local currency of Xerox's salary range for this position and is reflected in an annualized amount. Actual salaries will vary based on factors including, but not limited to, geographic location, market competition, and/or the successful applicant's education, experience, knowledge, skills, and abilities. The range listed is just one component of Xerox's total compensation package for employees. Employees are also afforded a comprehensive suite of benefits, that include medical, dental, life insurance, an Employee Assistance Program (EAP), Paid Time Off, holidays, disability, and retirement benefits, please visit Xerox Careers ( . If you are not reviewing this job posting on our Xerox Careers page, we cannot guarantee the validity of this posting. For a list of our current openings, please visit Xerox Job Search ( .
**Description & Requirements**
Press space or enter keys to toggle section visibility
**About Xerox Holdings Corporation**
For more than 100 years, Xerox has continually redefined the workplace experience. Harnessing our leadership position in office and production print technology, we've expanded into software and services to sustainably power the hybrid workplace of today and tomorrow. Today, Xerox is continuing its legacy of innovation to deliver client-centric and digitally-driven technology solutions and meet the needs of today's global, distributed workforce. From the office to industrial environments, our differentiated business and technology offerings and financial services are essential workplace technology solutions that drive success for our clients. At Xerox, we make work, work. Learn more about us at .
**OVERVIEW** :
We are seeking a skilled, experienced and detail-oriented Technical Support Imaging Analyst to join our team at our Scarborough, ON production site. This member will be responsible for analyzing work processes, creating, managing and executing a Technical Support Program that will provide visibility on system reliability that arise from business-as-usual operations. The ideal candidate will possess strong troubleshooting skills, analytical skills, excellent communication abilities, and have a deep understanding of Technical Support operations (in depth knowledge of IT systems, especially in the insurance or financial services sectors).
**PRIMARY RESPONSIBILITIES** :
+ Create a comprehensive Technical Support Program that will measure and report on the system reliability for a key insurance client in Canada. The goal of the program will be to achieve and exceed contracted uptime and on time delivery targets.
+ Lead the flawless process of system upgrades and changes ensuring the process is handled with the highest standards of change management in the industry. Ensure system updates are performed with thorough testing, system preparedness to ensure a smooth client transition.
+ Identify opportunities for process improvements and contribute to ongoing optimization efforts.
+ Lead troubleshooting activities related to systems issues with our stakeholders in Operations, Technology, Solution Architects and Account Management to quickly identify and remediate issues and minimize impact on client.
+ Consistently communication with the client managing expectations and negotiating with stakeholders to determine the most timely resolution to system issues
+ Improve the service technically and seek to create error proof processes over time. Work collaboratively with the IT group driving a resilient capability to support and exceed client needs.
+ Chair Technical Support meetings, informal and formal review meetings and lead Technical Support presentations. Develop and document detailed Technical Support programs, processes, and methods for client presentation.
+ Lead system testing activities, reporting on results, ensuring quality and adherence to the Technical Support requirements. Ensure testing meets or exceeds Technical Support requirements.
**QUALIFICATIONS, SKILLSETS & ABILITIES** :
+ Bachelor's degree in Information Technology, Technical Support, or related work experience.
+ Minimum of 3 years of experience as a Technical Support Manager or Lead, preferably in the insurance industry. Experience in the banking industry will also be considered. ISO27001 knowledge is required for this role.
+ Problem-Solving - Strong analytical and problem-solving skills to address complex technical challenges.
+ Communication - Excellent verbal and written communication skills to effectively convey technical concepts to diverse audiences (developers, stakeholders, management).
+ Hands-on Experience - Several years of experience in software development and/or system support, network infrastructure providing a strong foundation for technology decisions.
+ Proficiency in data analysis tools and techniques.
+ Proficiency with Software Platforms including Microsoft Excel, Microsoft PowerPoint, Microsoft Visio, Microsoft Project, Jira.
+ Ability to work collaboratively with cross-functional teams.
+ In Depth Experience with Technical Support process workflow and documentation tools.
#LI-CB1
Xerox is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, sex, marital status, sexual orientation, physical or mental disability, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. Learn more at and explore our commitment to diversity and inclusion: People with disabilities who need a reasonable accommodation to apply or compete for employment with Xerox may request such accommodation(s) by sending an e-mail to Be sure to include your name, the job you are interested in, and the accommodation you are seeking.