301 Td Bank jobs in Vaughan

Req ID: 27019

Vacancy Type: Temporary

Number of Positions: 1

Closing Date
*Job Summary *
MiWay is seeking an inspiring team-oriented Customer Service leader skilled in championing strategic customer priorities, achieving customer service objectives, and implementing programs to improve the customer experience.

MiWay is modernizing its approach to delivering enviable customer experiences and integrating new processes and technologies. This role is integral in leading the customer service team to deliver high quality customer service interactions on a day-to-day basis, as well as preparing the team for the future of rapid transit integration.

The successful candidate will demonstrate excellent communication and collaboration skills, a high degree of emotional intelligence, innovative spirit and passion for delivering service excellence.

*Duties and Responsibilities *
Reporting to the Manager, Customer Experience & Innovation, this position is responsible for strategically positioning the Customer Service Team to deliver efficient, high-quality, and seamless customer service across the phone, web, in-person and digital channels. A high degree of coordination and collaboration with various stakeholders is essential for success.

Daily Operations

• Lead the Customer Service Team to achieve objectives through supervision, training, hiring and performance management of Customer Service Representatives who deliver support to customers on the phone, by email, through social media and in-person at the City Centre Transit Terminal Information Booth and at other transit locations through the Roaming Ambassador program
• Oversee all Customer Service operations, including but not limited to: staffing, processes and procedures, collaboration with other business units, performance management, recognition, quality assurance reviews, team meetings, coaching and training
• Daily review and monitoring of the team's performance measures (efficiency and quality), to gauge success and identify trends, potential issues and opportunities for service delivery improvements and to ensure a high level of customer satisfaction

Stakeholder Management & Labour Relations

• Work with various stakeholders, including customers, customer experience and innovation team, and operations team, to understand and resolve issues in a high quality, timely manner
• Manage correspondence received from the public, outside agencies, the Mayor and Councillors' offices and to telephone and in-person requests/inquiries
• Oversee the administration of the collective bargaining agreement including ensuring compliance, resolving issues and grievances, and working closely with HR, Employee & Labour Relations, to represent the City's interests in collective bargaining, mediation, arbitration and at tribunals

Strategic Positioning & Project Management

• Lead the implementation of the customer service strategy and projects that improve the efficiency and effectiveness of the team, improve customer satisfaction ratings, foster an engaging and rewarding workplace, improve decision making and reduce customer complaints
• Drive continuous improvement initiatives including standard operating procedures, system changes, and advanced analytics
• Support the planning and delivery of customer service on Rapid Transit
• Lead business outreach to promote the MiWay brand, and to educate and inform customers of MiWay services
• Champion MiWay's Strategic Plan and Customer Charter Commitments
• Support various special project requests as required

Skills And Qualifications

• University degree in Business Administration, User Experience Design, Marketing and Communications or a related discipline.
• 5 to 7 years experience leading teams with a solid customer focus and demonstrated ability to inspire, empower, develop, and performance manage employees. Experience managing multi-channel contact centre with greater than 10 agents is an asset
• 5 to 7 years of experience leading modernization projects that demonstrate a strong sense of initiative and the ability to multi-task in a dynamic work environment
• Experience managing staff in a unionized environment and expertise in the area of labour relations and collective agreement administration is preferred
• Comprehensive knowledge of human rights and employment legislation including but not limited to Ontario Human Rights Code, Occupational Health and Safety Act, Bill 132, and Employment Standards Act
• A self-starter and a team player with excellent communication and interpersonal skills who encourages and supports teamwork, collaboration, and recognition
• Excellent customer service skills and the ability to conduct oneself with tact and diplomacy within a political environment along with an understanding of equity, diversity, inclusion and cultural competency
• Strong understanding of technology around customer relationship management, workflow management, customer satisfaction metrics and data management
• Must have the ability to travel and to work flexible hours including weekends, early mornings and evenings as required
• Experience with change management is an asset

Hourly Rate/Salary: $ $ 65.54

Hours Of Work
Work Location: Semenyk Court

Department/Division/Section: T&W/Transportation&Works Dept , T&W/Mississauga Transit , MT Business Development

Non-Union/Union: Non Union

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City's commitment to Equity, Diversity and Inclusion .

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Job Responsibilities:

• Manage incoming customer inquiries via phone and email, ensuring timely responses.
• Order entry and customer management.
• Communicate effectively with customers regarding shipping and receiving updates.
• Analyze customer needs and provide appropriate solutions.
• Track and trace shipments, providing regular updates to customers
• Generate and manage necessary shipping documentation (BOLs, PODs, etc.)
• Handle customer inquiries and complaints, providing timely and professional resolutions.
• Perform other duties as assigned to support the operations team.

Job Requirements:

• 1+ year of experience in a customer service role, preferably in transportation or logistics
• Proficiency in using phone systems for effective communication.
• Proficiency in transportation management software, Microsoft Office, Excel.
• Strong verbal and written communication skills to interact professionally with customers, drivers, and team members.
• Strong problem-solving skills and the ability to think quickly in fast-paced situations.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Flexibility to work varying shifts, including evenings and weekends, as needed.

To Apply:

Please send your resume and cover letter to with the subject line: Customer Service Representative – Mississauga .

***PLEASE DO NOT CALL THE OFFICE TO APPLY***EMAILS ONLY***

Job Types: Full-time, Permanent

Pay: $34,000.00-$85,000.00 per year

Benefits:

• On-site parking

Ability to commute/relocate:

• Mississauga, ON L5L 5Z4: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer Service Representative: 1 year (required)

Work Location: In person

Skyservice Business Aviation Inc.17 days ago

Mississauga, Ontario

Mid Level

part_time

SKYSERVICE BUSINESS AVIATION Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: Your future at Skyservice: Here at Skyservice we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our Client. We focus on excellence and are committed to support and develop our teams

This is a on-call/casual position (up to 40 hours per month) JOB QUALIFICATIONS:

• Provide high standards of service to customers in accordance with the Skyservice philosophy, ensure efficient and courteous arrivals and departures of customers;
• Communicate via ground/air Unicoms and radios;
• Maintain clear and concise communications between linecrew and concierge; ensure proper coordination with the courtesy van drivers;
• Maintain, monitor, and update the systems (may not be required at all locations);
• Bill and update the landing fee system (Toronto only);
• Maintain, monitor, and update the system and advise Line Service Crew accordingly;
• Remain vigilant with security protocols and situational awareness;
• Ensure communication and coordination between customers, line service, and staff;
• Coordinate fueling, catering, car rental, hotel booking and reservations;
• Answer the general number phone lines and forward the calls to the appropriate person;
• Ensure that all areas of the FBO are clean at all times;
• Ensure coffee, condiments, and snacks are restocked regularly;
• Take customer and flight crew orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts;
• Any other duties as assigned.

REQUIRED SKILLS:

• Two years' experience in a customer service environment;
• Ability to deliver service that is courteous, discreet, efficient, professional;
• Knowledge of the standard NATO phonetic alphabet;
• Proactive, sees and understand the customers' needs;
• Strong organizational skills, resourceful;
• Ability to work under pressure in a fast paced environment;
• Ability to provide positive attitude while working in a group;
• Working knowledge of Microsoft Office Products
• Available to work on different shifts, including weekends and statutory holidays.

EDUCATION:

• Post-secondary education is an asset.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.

Airlines and Aviation

201-500

Skyservice is a North American leader in business aviation dedicated to innovation, responsible operations, safety, and service excellence. With nearly four decades of experience, Skyservice is at the forefront of the business aviation industry with best in-class facilities across North America. Our network of FBOs, aircraft management services, aircraft charter, aircraft sales & acquisition, and skilled aircraft maintenance teams, provide our clients with an experience that is truly above beyond.

To learn more about our Aircraft Management, MRO Services, Avionics, Aircraft Teardown & Recycling, NDT, Scheduled Aircraft Maintenance Services, award-winning Fixed Base Operator (FBO) locations, Private Jet Charter services and Aircraft Sales & Acquisition, visit

At Skyservice, we are aiming higher and reaching further to provide the best in business aviation.

Bilingual Customer Service Representative

Our client is a global medical technology company that designs, manufactures, and distributes innovative orthopedic solutions, including surgical implants, bracing, rehabilitation products, and recovery technologies. Their work focuses on helping patients regain mobility, reduce pain, and improve quality of life, while also supporting healthcare providers with advanced technologies, clinical education, and data-driven care solutions. By combining research, engineering, and customer collaboration, they deliver both surgical and non-surgical innovations that address the full continuum of musculoskeletal health.

Job Description:

• Order Processing:
  Manage orders from entry through delivery, resolving billing issues promptly. Ensure record accuracy by maintaining data integrity during the order entry process. Support fellow Customer Service team members as needed. Provide daily phone support and maintain voice and email communication activity.
• Customer Relationship Building:
  Develop and maintain strong relationships with prospects and customers, understanding their needs and providing tailored solutions.
• Data Integrity:
  Ensure record accuracy by maintaining data integrity
• Direct Billing:
  Assist patients with direct billing to insurers on certain products and therapies
• Cross-functional Collaboration:
  Work collaboratively with Sales, Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information
• Continuous Improvement:
  Identify and suggest process improvements and contribute to knowledge base updates
• Apply proper complaint handling procedures and understand stakeholder roles

What We Need

Education, Experience and Eligibility:

• Minimum 2+ years of experience in a customer service or inside sales support role
• Fully bilingual / fluency in both English & French

General Skills and Competencies:

• Experience working with ERP systems: Oracle, Salesforce preferable
• Strong command of MS Office Suite incl SharePoint, Power BI, MS 365 and Teams
• Accurate and timely execution with a solution-based approach
• Ability to thrive in a rapidly changing environment and manage multiple tasks simultaneously
• Versatility, attention to detail, organizational skills
• Exceptional teamwork and collaboration skills