218 Team Management jobs in Toronto

**Requisition Number** :
**Job Description**
Cintas is offering an exciting Management Trainee program designed to kickstart your professional career. We are seeking a motivated and dynamic Management Trainee to join this well-structured program, where you'll gain in-depth knowledge of our business through hands-on rotations in various departments. This position is designed for individuals looking to develop their leadership skills and gain hands-on experience in various aspects of our business operations. The Management Trainee will work closely with experienced managers to learn about Outside Sales, Production/Warehouse Management, Office Management, Service Management and ultimately prepare you for career advancement opportunities within the company.
Key Responsibilities Include:
+ Rotate through departments immersing in the business from a leadership viewpoint.
+ Engage in outside sales activities to promote products and services while building customer relationships.
+ Provide exceptional customer service by addressing inquiries and resolving issues promptly.
+ Analyze sales data and assist in making informed business decisions.
+ Collaborate with key leaders on various projects related to sales management and operational efficiency.
+ Professional Development with access to Executive Leadership Seminars/Divisional Summits.
**Skills/Qualifications**
Required
+ Must have, or will obtain, a Bachelor's degree within six months
Qualified candidates must meet all requirements outlined by Provincial requirements for driving a regulated vehicle weighing more than 10,000 lbs. In order to comply with Provincial requirements, qualified candidates must, prior to their first day of employment:
+ Possess a valid driver's license in good standing
Preferred
+ Co-op or internship experience in a Customer Service, Sales, Production or Administrative role
+ A business or otherwise related academic major
+ A leadership/management role on campus or related extracurricular activities
Willingness to relocate regionally during, or at the end of, the program
Benefits
Cintas provides extended health care coverage for many services not covered by the Provincial Health Care System. This coverage is provided at no cost to employee-partners.
Additionally, our employee-partners enjoy:
- Competitive Pay
- Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
- Disability, Life and AD&D Insurance, 100% Company Paid
- Paid Vacation and Holidays
- Skills Development, Training and Career Advancement Opportunities
Company Information
Cintas Corporation helps more than one million businesses of all types and sizes get Ready to open their doors with confidence every day by providing products and services that help keep their customers' facilities and employees clean, safe, and looking their best. With offerings including uniforms, mats, mops, towels, restroom supplies, workplace water services, first aid and safety products, eye-wash stations, safety training, fire extinguishers, sprinkler systems and alarm service, Cintas helps customers get Ready for the Workday®. Headquartered in the U.S., Cincinnati, OH, Cintas is a publicly held Fortune 500 company traded over the Nasdaq Global Select Market under the symbol CTAS and is a component of both the Standard & Poor's 500 Index and Nasdaq-100 Index.
In accordance with applicable laws (including human rights and accessibility legislation), accommodations will be provided in all parts of the hiring process. Applicants are required to make their needs known in advance.
Cintas Corporation is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), national origin, age, genetic information, disability, protected veteran status, or any other characteristic or category protected by local, state, provincial, or federal law.
This job posting will remain open for at least five (5) days.
**Job Category** : Service
**Organization:** Rental
**Employee Status:** Regular
**Schedule:** Full Time
**Shift:** 1st Shift

Transaction Management Ops Consultant - Cash Management Services
Toronto, Canada
**To proceed with your application, you must be at least 18 years of age.**
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At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.
Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!
**Job Description**
Working as a team leader, this position is responsible for ensuring the day to day operations of the team run smoothly which results in the timely and accurate settlement of financial products for Merrill Lynch Canada Inc. The team lead will report to the department manager and be responsbile for ensuring controls, regulations and procedures are followed and working effectivity. This position will be responsible for supporting BANA & MLC Treasury specifically Cash settlement, funding, and FX. Close interaction with Trading, Sales, and other Operational support groups will be required.
**Responsibilities**
+ Providing transaction support for Treasury to reduce risk and timing delays on Cash payments & FX
+ Providing settlement support of BA's, Time Deposits and Collateral trades
+ Timely Bank breaks & investigations
+ Performing functions such as: Bank reconciliations, Setup and authorisation of banks for various business lines, Trade check out, adjustments and settlement resolution
+ Analyzing trade processing opportunities for improved STP
+ Proactively managing breaks, trading and departmental inquiries, as well as improving overall relationships
+ Perform processing of Events, reconciliations, notifications and cash flows
**Qualifications**
+ 3-5 years of relevant experience
+ Bachelor degree or substantially equivalent experience
+ Brokerage and industry experience beneficial but not necessary
+ Canadian Securities Course beneficial but not necessary
+ Excel and process automation, Tax and product skills an asset
+ Proven organizational and time management skills
+ Ability to work in a fast paced, deadline-oriented environment
+ Strong interpersonal skills to manage your relationships within custodian, and internal & external clients
+ Excellent communication skills, verbal and written
+ Demonstrated success working in a team environment
+ Ability to work collaboratively on projects and well as independently
+ Ability to work flexible hours, end of day is approximately 5:30pm
**What Bank of America Offers**
Bank of America embodies a culture that extends from how we think, to how we behave, and to how we measure performance. By achieving excellence - in everything we do, every time we do it - we deliver the full value of Bank of America for our clients, our shareholders and our employees.
Bank of America places a high value on talent and on maintaining a culture defined by meritocracy. For these reasons, it is deeply committed to professional development, opportunity and accountability at all levels of the organization.
**Bank of America is an Equal Opportunity Employer**
_Bank of America encourages applications from all qualified individuals. Applicants with disabilities may notify us of any accommodations needed to support your participation in the recruitment process. We wish to thank all applicants for their interest and effort in applying. Please be aware that only candidates selected for interviews will be contacted for this position._
Bank of America and its affiliates consider for employment and hire qualified candidates without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote the concept of equal employment opportunity, in accordance with all applicable federal, state, provincial and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our teammates.
To view the "Know your Rights" poster, CLICK HERE ( .
View the LA County Fair Chance Ordinance ( .
Bank of America aims to create a workplace free from the dangers and resulting consequences of illegal and illicit drug use and alcohol abuse. Our Drug-Free Workplace and Alcohol Policy ("Policy") establishes requirements to prevent the presence or use of illegal or illicit drugs or unauthorized alcohol on Bank of America premises and to provide a safe work environment.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. Should you be offered a role with Bank of America, your hiring manager will provide you with information on the in-office expectations associated with your role. These expectations are subject to change at any time and at the sole discretion of the Company. To the extent you have a disability or sincerely held religious belief for which you believe you need a reasonable accommodation from this requirement, you must seek an accommodation through the Bank's required accommodation request process before your first day of work.
This communication provides information about certain Bank of America benefits. Receipt of this document does not automatically entitle you to benefits offered by Bank of America. Every effort has been made to ensure the accuracy of this communication. However, if there are discrepancies between this communication and the official plan documents, the plan documents will always govern. Bank of America retains the discretion to interpret the terms or language used in any of its communications according to the provisions contained in the plan documents. Bank of America also reserves the right to amend or terminate any benefit plan in its sole discretion at any time for any reason.

_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
**Job Description** :
**About Ryder**
For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.
We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada! Employee satisfaction is part of our culture.
**About the Job**
The Operations Management Trainee will support the shop management process and assist in parts ordering, receiving, cost savings, customer retention, and metric-based initiatives. This requires the Management Trainee to work cross functionally across Operations, Asset Management, Sales, Quality, and Rental.
**Work Type:** Full-time, permanent
**Salary:** $50,000- $55,000
**Shift:** Monday to Friday, the working hours can be discussed during the interview, it could be 6am-3pm or 9am-6pm or 2pm-11pm
**Why Ryder:**
+ Ryder has been Recognized by Forbes as one of Canada's Best Employers in 2025
+ Weekly pay.
+ 10 days of Paid Time Off upon hire
+ Excellent benefits package after 30 days (Medical, Dental & Vision)
+ Retirement Benefits including Defined Contribution Pension Plan (DCPP), Group Registered Retirement Savings Plan (RRSP) and Deferred Profit Sharing Plan (DPSP)
+ Employee discount of 15% on Ryder stock
+ A safe, friendly and respectful work environment
**Essential Functions**
+ Responsible for the customer relationship activities by providing quality customer interface, proactive customer management, issue resolution, and customer satisfaction.
+ Coordinate with the rental department to ensure maximum utilization without compromising lease customers.
+ Partner with Sales staff on customer calls for new business and increased customer satisfaction.
+ Manage running costs and maintenance overheads. Ensure policy and processes are followed to optimize running costs and maintenance overhead.
+ Accountable for coordinating with Maintenance, Asset Management, Sales and Marketing to ensure customer satisfaction.
+ Ensure accurate PM scheduling and follow up, breakdowns and vehicle status updates; oversee Technician work planning for efficiency, training, and flexibility.
.
**Additional Responsibilities**
+ Relocation within the business unit at the conclusion of the training program is required.
+ Performs other duties as assigned.
**Skills and Abilities**
+ Detail oriented with excellent follow-up practices.
+ Strong verbal and written communication skills.
+ Instills commitment to organizational goals.
+ Capable of multi-tasking, highly organized, with excellent time management skills.
+ Able to prioritize work.
+ Flexibility to operate and self-driven to excel in a fast-paced environment.
+ Strong mechanical skills.
+ Effective interpersonal skills.
+ Excellent influencing skills.
+ Ability to create and maintain professional relationships within all levels of the organization (peers, work groups, customers, supervisors).
+ Ability to work independently and as a member of a team.
+ Strong PC knowledge/skills to include spreadsheet and word processing software packages advanced required.
+ Basic understanding of Business Finance, controls and metrics beginner required.
**Qualifications**
+ Bachelor's degree required.
+ One (1) year or more customer service with issues resolution experience preferred.
**DOT Regulated:** No
_Should you have any questions about this job, application process etc., please feel free to contact our recruiter according to the information below:_
_Recruiter: Kathy Zhang_
_Phone: _
_Email:_ ( Pls submit your application on our website, don't send resume to this email, we will only review applications from our website)
_Business Hours: M to F, 8:00am to 5:00pm Mountain Time_
**Job Category:** Operations and Support
**Compensation Information** :
The compensation offered to a candidate may be influenced by a variety of factors, including the candidate's relevant experience; education, including relevant degrees or certifications; work location; market data/ranges; internal equity; internal salary ranges; etc. The position may also be eligible to receive an annual bonus, commission, and/or long-term incentive plan based on the level and/or type. Compensation ranges for the position are below:
**Pay Type** :
Salaried
Minimum Pay Range:
50,000
Maximum Pay Range:
55, 000
Ryder is an Equal Opportunity Employer:
We value Diversity and Inclusion in the workplace and encourage all qualified candidates to apply including women, visible minorities, aboriginals and persons with disabilities.
In accordance with our commitment to diversity and inclusion, Ryder welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the recruitment, selection, and assessment process. Should you require an accommodation, please inform the Human Resources representative of the nature of the accommodation requested so that we may discuss your needs with you. If you require assistance in order to apply please contact us at .
Authorization to Work in Canada:
As part of our commitment to compliance with employment and immigration laws, all applicants must have valid legal authorization to work in Canada. Maintaining this authorization is the responsibility of every employee and is a condition of continued employment.
Security Notice for Applicants:
Ryder will only communicate with an applicant directly from a (@ryder.com) email address and will never conduct an interview online through a chat type forum, messaging app (such as WhatsApp or Telegram), or via an online questionnaire. During an interview, Ryder will never ask for any form of payment or banking details and will never solicit personal information outside of the formal submitted application through .
Should you have any questions regarding the application process or to verify the legitimacy of an interview or Ryder representative, please contact Ryder at or .
Current Employees:
If you are a current employee at Ryder, please click here ( to log in to Workday to apply using the internal application process.
_Job Seekers can review the Job Applicant Privacy Policy by clicking here ( ._
#wd

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Risk Management
Overview
- The Americas Strategy & Operations team leads key strategic initiatives for the region, provides analytics and insights to drive business results, monitors risks, assists with the articulation of the US, Canada and Latin America strategies and progress against them, and manages the business administration function supporting the President of Americas.
- The Manager Risk Management for Canada will ensure a broader and deeper assessment of regional risks; investigating key topics, articulating thoughtful courses of action and risk mitigating activities, and tracking response plans for Mastercard Canada
Role
- Manages the regional Business Risk Control Committee, chaired by the Canada President and consisting of Canada's senior leadership team, working with partners to prepare in depth analysis of key risk topics, facilitating discussion and managing outputs and deliverables
- Provides support to the business on key risk assessment activities and develop / track response plans (e.g. for new products, initiatives or partners)
- Oversees key Canada strategy /risk initiatives, driving alignment, execution and measurement
- Provides analytical and strategic insights, as well as thought leadership to drive priority projects
- Advises and support local and/or regional business strategies; partners with local teams to optimize risk-related policies and a holistic risk perspective
- Leads risk aggregation and consolidation process to communicate regional risks, mitigation activities and impact on our regional business strategy to senior management
All About You
- Knowledge of the payments industry required
- Experience in financial / risk quantification or legal risk strongly preferred
- Sound problem solving, analytical and critical thinking skills
- Ability to take many, complicated inputs and distill into simple solutions
- Proven project management skills
- Experience developing and managing processes and dashboards for effective risk reporting
- Excellent verbal and written communication skills
-. French is a plus.
- Strong interpersonal skill, ability to influence at all levels and work collaboratively across multiple groups and all levels of management
- Location of role: Toronto
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Product Management
Overview
Global Cardholder Services builds and manages differentiated benefits that deliver Core CVP and grow Services revenues. The Director, Mastercard Airport Services will play a critical role on the global Cardholder Services team managing global partners that enable access to shared lounges and other products like flight delay pass, meet & greet and data roaming.
Role
As part of a high performing team, the incumbent will manage internal and external stakeholders to ensure flawless end to end delivery of new business models and benefit value proposition.
The successful candidate will have expertise in managing external providers, lead commercial negotiations, own and manage a product P&L as well as ability to lead technical discussions when needed. They will be a strong communicator, ability to present ideas to senior stakeholders, as well as create cross-functional alignment between regional and global teams. They will also be hungry for data, seeking information to help guide the Mastercard strategy for airport services and data roaming.
Responsibilities
· Have a proven track in technology and product innovation and manage the development of new global benefits for issuers from concept through launch that help drive profitable growth and new revenue streams
· Provide daily management of cardholder benefits and services and their suppliers to deliver world class consumer and Issuer value propositions that support revenue targets
· Lead global product strategic roadmap supported by a deep understanding of market needs with inputs from regional Product and Platform colleagues
· Responsible for partnering with global and regional product and loyalty teams on all aspects of MasterCard global benefits products to bring them to market.
· Manage multiple vendor relationships in support of the strategy including management and audit of SOW/Contract deliverables and reporting analysis.
· Manage program P&L and participate in the development of Business Cases
All About You
· Proven experience in managing third party providers from contracting through to ongoing management
· Experience in global roles and interacting with cross functional internal stakeholders
· Significant product and platform development and management experience.
· Subject matter expertise in a range of product benefits and platform
· Strong understanding of enabling a superior end to end customer experience
· Strong innovation track record
· Demonstrated financial and contractual negotiation skills
· Self-motivated, thrives in a fast-paced environment; readiness to take on stretch goals
· Experience of driving success in a matrix operating environment
Total Base Pay Range
135,000.00 - 216,000.00 CAD
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Description**
Retail Warehouse & Production Management
**_This is a full time position in a warehouse environment_**
Who we are:
Value Village is a part of the Savers family of stores. We are a for-profit, global thrift retailer offering great quality, gently used clothing, accessories and household goods. Our Rethink Reuse business model of purchasing, reselling and recycling gives communities a smart way to shop and keeps more than 700 million pounds of used goods from landfills each year. We also help more than 100 nonprofit organizations by purchasing donated goods from them, which provides a source of revenue to help support their vital community programs and services.
We operate over 300 locations. Our brands are Value Village (in Canada and the U.S.), Village des Valeurs (in Quebec), Savers (in the U.S), Unique (in the U.S.) and Savers Australia.
Summary & Positions:
As part of the Warehouse and Production Management team at Value Village, everything you do has a specific purpose that links Team Member effort to business results in your location. Our Warehouse Management team makes important decisions that directly impact the success of their location every day. And, they continuously develop and empower their Team Members
Management opportunities in production may include:
- Production Supervisors
- Production Manager
- Warehouse Supervisor
- Warehouse Manager
What you can expect:
A commitment to protecting the health and safety of our Team Members. Great benefits, paid training, career development, bonus opportunities, a competitive wage, and a 50% Team Member discount. Our Team is a great one, made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute. You'll positively impact Team Members, Customers, Donors, Your Community, and the Environment.
**What you get:**
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
+ Comprehensive extended health care plans for full-time Team Members
+ Company-Paid Life and AD&D Insurance
+ A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
+ Paid time off from work for leisure or other hobbies
+ A range of mental health services to assist you in managing daily life
1980 Eglington Avenue East, Suite D-4 Toronto, ON M1L 2M6
Value Village is committed to fair and accessible employment practices. Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process. Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.
#TALENT3

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Manager, Product Management
The Services team and solutions fuel growth for partners globally by providing cutting edge services in the areas of Customer Acquisition and Engagement, Security Solutions, Business and Market Insights, and Open Banking. Focused on thinking big and scaling fast, our agile sales team is responsible for end-to-end solutions for a diverse global customer base including retailers, airlines, hotels, tourism agencies, public sector entities, restaurants, consumer goods and telecom companies.
Overview:
The Product Management, Data Collection Program team is looking for a product leader to drive our customer experience strategy forward by consistently innovating and problem-solving. The ideal candidate is passionate about the customer experience journey, highly motivated, intellectually curious, analytical, and possesses an entrepreneurial mindset.
Role:
- Act as Product Manager to develop, manage, and execute the long-term and short-term product enhancement roadmap to unlock incremental value for Mastercard Services through direct and indirect downstream product revenue.
- Evolve the various products under the Data Collection Programs to advance how businesses all over the world derive the most value from new and existing data assets.
- Set direction for all products under the Data Collection Program with coordination, not isolation-considering how our data, technology, and products all work together to serve customer needs.
- Set prioritization based on Product roadmap and collaborate with all stakeholders to ensure the right outcomes are achieved.
- Act as an influential connector to ensure commercial and technological success of the products under our Data Collection Programs by working with cross-functional teams (e.g., Franchise, Technology teams, Data Strategy).
- Develop Product enhancements based on customer feedback, define roadmaps, build business cases, manage and influence key stakeholders, optimize programs and resources, own and manage related revenue/P&L.
- Partner with Director, Product Management, Data Collection Programs to define and execute on a robust product vision and roadmap for Data Collection Programs to unlock incremental value for Mastercard Services and our network participants (e.g. issuers, acquirers, merchants).
- Own and drive working backwards from the product vision, defining short- and long-term goals, and ensuring appropriate documentation to help inform the direction of success of the program.
- Drive product enhancement strategy with a technology strategy that supports rapid development of scaled enterprise software products.
- Drive tangible data-driven business outcomes, delivering against revenue objectives and closing data quality and coverage gaps.
- Define and organize the work across a complex matrixed environment, outlining key objectives and roles/responsibilities, defining business requirements, setting priorities, defining success KPIs and milestones, driving progress against timelines, and holding relevant teams accountable.
- Develop strong working relationships with a diverse group of internal stakeholders, navigating across cultures and geographies to gain support for program enhancements and to increase value of the programs.
- Identify issues, risks, and dependencies and develop mitigation plans.
- Create compelling communications for Senior and Executive Management to define the Data Collection Program roadmap and to showcase the value of the Data Collection Programs and ensure ongoing support for program enhancements and associated investments.
All About You:
- Domain knowledge of data-driven products is a must. Comfort interpreting data and using data to drive meaningful outcomes, particularly merchant data, is required.
- Proven ability to manage and successfully deliver projects in a matrix environment with multiple and competing priorities, structure and manage work streams, and set clear expectations and deadlines.
- Demonstrated ability to operate with independence and autonomy and with a strong attention to detail and quality.
- Excellent influencing, interpersonal, and communication skills, with demonstrated ability to communicate to executives, peers, and staff with impact, eloquence, and authenticity.
- Analytical and strong problem-solving skills, using a fact-driven approach to program management, ability to interpret and synthesize data, pressure test and validate hypothesis, and challenge the status quo.
- Demonstrated experience building organizational relationships, partnering with and influencing executive leadership while commanding the respect of the individual product practitioners across the organization.
- Ability to understand the reasons behind architectural decisions and to use technical judgment to challenge and validate assumptions, enlisting engineering support to vet architecture as required.
- Proven track record in collaborating with multiple cross-functional teams; exceptional in facilitating challenging conversations and managing ambiguity.
- Experience in consulting, product management, product development, or project management preferred.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Job Description
Insight Global is looking for a Director of Relationship Management for a leading human capital management client. This role will support senior leadership in developing account strategies and fostering relationships with clients and associates. It requires strong leadership, account management, and relationship skills to oversee client relationship and retention strategies through the mid-market relationship managers.
Key responsibilities include:
-Aligning with the strategic goals and priorities of product growth strategies.
-Advancing departmental and client interests in line with the company's mission, vision, and values.
-Proactively maximizing client satisfaction through effective communication and outreach.
-Executing direction of client support and retention through the leadership of the client relationship managers.
-Supporting growth objectives through sales leads, support, and loss prevention programs.
We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: and Requirements
-3-5 years of experience in a leadership role within a client facing environment.
-B2B experience.
-Exceptional client service abilities, including both verbal and written communication skills, and strong active listening capabilities.
-Advanced skills in communication, influence, and negotiation with senior executives and internal teams.
-Proficiency in quickly analyzing and understanding data related to client success metrics.
-Demonstrated expertise in change management and transformational leadership, with a proven history of designing and implementing programs to enhance client success.
-Ability to work collaboratively and effectively within cross-functional teams, build consensus, and eliminate organizational barriers. - Bachelor's Degree or equivalent in management experience.
- English/French Bilingualism is strongly preferred.

**Description**
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
**How will you make an impact in this role?**
International Risk and Controls sits within International Card Services (ICS) which comprises of all the issuing functions across all 28 international markets excluding the US - colleagues operate across a variety of geographies and disciplines. ICS issues products to our Consumer and Commercial customers - the organization is an integral part of the global growth strategy for American Express; offering differentiated products and services is critical to our success and promises to drive significant growth and value through the delivery of innovative products, tailored to the needs of our customers. Our organization helps our international businesses manage risk, respond to new regulation, and develop new products while creating and nurturing effective partnerships across multiple key stakeholders across the organization.
The objective of the ICS Control Management Legal Entity Canada Market Team is to provide specialized and strategic operational risk advisory to the business on product and service areas to ensure an effective control environment exists that delivers on all operational risk obligations supporting the Legal Entity. The role will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
ICS Control Management organization is looking for a Manager of ICS Control Management Canada Market Legal Entity focused on ensuring control management is embedded in the day-to-day operations of our business. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.
The Manager, ICS Control Management Canada Market Legal Entity will:
+ Develop and maintain robust relationships, becoming a trusted specialized 1stLOD OR Partner to facilitate cross-functional collaboration and progress towards maturity and enhancement of the control environment and risk governance.
+ Serve as the go-to subject matter expert on risks specific to the local market.
+ Ensure risks and issues are effectively identified, assessed, prioritized, and managed across operational risk programs to help the business deliver on local business, regulatory and Legal Entity obligations.
+ Manage details of specific risk and controls governance forums for ICS, interfacing with org-wide governance processes and committees (e.g., Operational Risk Management Committee) and share insights and lessons learned across forums.
+ Facilitate activities to comply with enterprise policies and programs pertaining to specific risk types (e.g., AEMP 88 conduct risk management policy).
+ Compile and review topical risk information, including emerging trends, best practices, and regulatory updates relevant to each area of expertise, and support the day-to-day activities required to maintain the repository of topical risk information.
+ Support the business for consultation on all operational risk programs to enable BU to strengthen and embed relevant ORM considerations into processes.
+ Be a key leader for sharing insights, better practices, themes, etc. through engagement with the central program teams and other Legal Entity governance teams to support the operational risk programs and streamline processes.
**Required Qualifications:**
+ 3 Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) and understands critical operational risk management lifecycle activities.
+ Understanding of critical operational risk management lifecycle activities.
+ Strong project management, communication, and interpersonal skills, with an ability to interact and obtain buy-in from senior BU/tech counterparts.
+ Experience in process governance, with a track record of establishing and overseeing robust decision-making processes that align with policies, regulatory frameworks, and/or operational standards.
+ Proficient analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively.
**Preferred Qualifications:**
+ Bachelor's Degree in Finance, Business, Risk Management, or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous.
+ Experience within financial services industry.
+ Experience in at least one of the following:
+ Supporting go-to subject matter experts in sharing subject matter expertise within the BU on specialized risks.
+ Facilitating activities to comply with enterprise policies and programs pertaining to specific risk types.
+ Support advising on specialized risk types and integration into broader operational risk policies and programs.
**Qualifications**
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
+ Competitive base salaries
+ Bonus incentives
+ Support for financial-well-being and retirement
+ Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
+ Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
+ Generous paid parental leave policies (depending on your location)
+ Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
+ Free and confidential counseling support through our Healthy Minds program
+ Career development and training opportunities
American Express is committed to providing an inclusive and accessible work environment in which all people who apply for positions or who work for or on behalf of Amex are treated with dignity and respect and are provided with equal treatment with respect to employment, regardless of that person's age, sex, sexual orientation, gender identity, gender expression, race, colour, ancestry, ethnic or national origin, citizenship, religion or creed, marital status, family status, pregnancy, disability, record of offences, social condition or origin, political beliefs, association or activity or other factors prohibited under applicable Human Rights legislation (the "Prohibited Grounds"). If you have a disability and need accommodation, please speak with the Recruiter for more information.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
**Job:** Risk
**Primary Location:** Canada-Ontario-Toronto
**Schedule** Full-time
**Tags** ORMCM
**Req ID:**