2 Technical Support jobs in Kitchener
Technical Support Engineer
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Job Description
We are looking for multiple (5) Technical Support Engineers for our client looking to build out a brand new team! This is a remote position, with a company based in Vancouver. Our client is a rapidly growing software development company.
You Have:
- Two years in IT support related field or minimum two years' experience in system (Messaging) administration preferred
- Expert knowledge of email/networking protocols (e.g.: SMTP, EWS, NRPC, IMAP, DNS, and RFCs)
- Knowledge of email collaboration platforms (e.g.: Office 365, Exchange, G-suite, Lotus Notes, GroupWise, Zimbra, etc.)
- Solid track record of troubleshooting and resolving complex technical issues
Bonus points if you have:
- Experience with Exchange Administration (or any other email collaboration platform)
- Experience using PowerShell for automation, implementation, and data extraction
- Microsoft Exchange, Google, OneDrive for Business, SharePoint, Domino / Lotus Notes migration experience a plus
- Knowledge of Microsoft Exchange 2003, 2007, 2010, 2013, 2016, Office 365 (Exchange Online) strongly preferred
- Knowledge of Directory services (DirSync, AADSync, Active Directory / domains)
- Microsoft technical certifications, including the MCSE, MCSA, and prior MCITP certifications with Exchange emphasis
Perks:
- Competitive Salary!
- Health and dental benefits
- Plenty of vacation time
- Opportunity for career progression
- Completely remote work!
If this role sounds like something you might be interested in, please click apply!
Customer Support Specialist
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Job Description
Job Description
Salary:
At TransPlus, our software powers the engine that keeps trucking businesses on the road, on time and on budget. As a member of the Customer Support team, your efforts will help ensure our customers experience first-class service when they need it most. From answering incoming calls to connecting directly to client machines, you will interact with customers using multiple tools with the goal of providing timely, high-quality resolutions.
The ideal candidate enjoys working in a collaborative, fast-paced environment and excels at prioritizing tasks to complete goals in a timely manner. You leverage open communication with multiple people and departments to get the job done. You are organized, detailed and accountable. You embrace opportunities to learn and identify opportunities for process improvement for the betterment of the organization. You enjoy interacting with customers through multiple channels of communication and expertly navigate challenging interactions with composure and respect.
We are currently seeking a Customer Support Specialist to join our growing organization. We offer comprehensive benefits, an inclusive working environment and the potential for hybrid work. Responsibilities and qualifications outlined below.
Responsibilities
Assist customers via multiple channels of communication including telephone, email and chat
Document, action, manage and resolve customer requests in a timely, professional manner
Leverage internal resources including documents, videos and co-workers to increase knowledge and job effectiveness
Perform technical duties related to TransPlus software troubleshooting and issue resolution
Coordinate customer environment updates as required
Work collaboratively with fellow Support Team members to provide exceptional service
Qualifications
1-2 years experience in a customer service role preferred
Extraordinary interpersonal skills, high EQ
Fluent in core Microsoft applications including Windows, Office Suite etc.- Trucking industry experience preferred but not required
Experience with Salesforce Service Cloud would be a plus but is not required
Outstanding verbal and written communication skills
Proven ability to multitask and successfully manage competing, time-sensitive priorities
A willingness and ability to proactively seek and retain applicable knowledge
Composure under pressure; the innate ability to keep calm and carry on!
Learn more about TransPlus, we look forward to hearing from you!
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