36 Technical Support jobs in Richmond Hill

Job Description

• Infrastructure Management
  • Ensure the availability, scalability, and redundancy of all physical and virtual infrastructure across multiple environments.

• • Plan, purchase, configure, and maintain infrastructure components including servers, storage, and virtualization platforms (VMware, Hyper-V).

• • Manage cloud and hybrid infrastructure (Azure, AWS, Google Cloud) including migration, optimization, and cost control.

• Systems Operations
  • Oversee configuration, provisioning, and maintenance of Microsoft Windows and Unix/Linux systems both on-premises and in the cloud.

• • Implement and maintain best-in-class security controls, patching processes, and compliance practices.

• • Lead automation efforts to improve efficiency, using scripting and orchestration tools (e.g., PowerShell, Bash, Ansible).

• Networking & Telephony
  • Manage and monitor the performance and capacity of all network infrastructure, including LAN, WAN, firewalls, and VPN.

• • Oversee corporate telephony systems (e.g., Zoom Phone, MS Teams, VoIP platforms), ensuring high availability and integration.

• • Address network bottlenecks and lead initiatives to modernize and secure connectivity across all sites.

• Operational Excellence
  • Maintain and improve monitoring systems and procedures to proactively detect and respond to issues.

• • Ensure all applicable system licenses, support contracts, and renewals are properly tracked and managed.

• • Develop and maintain SOPs for all core infrastructure components and ensure compliance with internal SLAs and external commitments.

• Support and Escalation
  • Provide support for high-priority or escalated issues, including coordination with vendors and internal stakeholders.

• • Participate in an on-call rotation and provide after-hours support when necessary.

• • Engage with clients and stakeholders to ensure engineering support aligns with business needs.

• Pre-Sales & RFP Participation
  • Collaborate with the pre-sales and business development teams to support technical solutioning and infrastructure design for new opportunities.

• • Participate in the review and development of responses to RFPs, ensuring proposed solutions are technically sound, scalable, and align with company capabilities.

• • Contribute diagrams, solution narratives, and infrastructure strategies to proposals and presentations.

• Team Leadership & Oversight
  • Lead and mentor a multidisciplinary team covering Windows, Unix/Linux, networking, telephony, and virtual hosting platforms.

• • Provide technical guidance, set team priorities, and ensure timely delivery of infrastructure initiatives and SLAs.

• • Promote cross-training and knowledge sharing within the team to build a resilient and agile engineering function.

• • Collaborate with other department heads to support strategic IT initiatives and continuous improvement efforts.

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Job Description

Salary:

WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?

You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community.

How do we ensure that smile?

• We are fun people.
• We are people who take pride in being themselves and are confident in the help we bring to those around us.
• We get genuine joy from making others around us feel heard, helped, and happy.

If you know what we are talking about, then you are in the right place in your job search journey.

It's a great time to join our team and grow with us.

Idealogical has been in business since 1995. We have continuously worked towards giving our employees and clients access to all the tools and benefits of working with a larger firm while maintaining the empathy and nimbleness of a small business. We take pride in what we do, have a few laughs, stay relatively casual, and deliver best-in-class service.

We are looking for a kickass Technical Support Specialist to join our team.

Our company culture is everything to us, so please look atour core valuesand see if they speak to you before applying for this position.

Your code word for success is smile.

Who are we looking for, you ask?

We are looking for someone to join our Technical Service team who can have fun while working independently within a team in a fast-paced, ever-so-challenging work environment. YOUR creativity, energy and attention-to-detail attitude is what we need to augment our growing team of A-list talent.

WHAT WILL YOU BE DOING

In this role, you will be working under the direct supervision of the Technical Leadership in the service delivery team and will be responsible for the following:

• Provide our clients with intermediate technical support and escalate as required while following Service Level Agreement (SLA) guidelines.
• Follow a ticket journey from beginning to end using our PSA tool.
• Make our clients feel heard, helped, and happy at every interaction.
• Watch the consoles for new alerts and take action when required.
• Liaise with vendors to oversee installation, resolve adaptation issues, and support new technologies.
• Account for resources invested in the client and Idealogical related tasks.
• On-call duties as defined in the Idealogical after-hours policy.

WHAT YOU BRING TO THE TABLE

Must-Have Skills & Qualifications

College diploma or University degree and 3 years of equivalent work experience.

Microsoft Certified Professional MS-100, MS-101 or MD-100 or MD-101.

Expert knowledge of computer hardware, including IBM, Lenovo, and Fortinet Firewalls.

Application support experience with ConnectWise Automate & Manage.

VMware Certification.

CompTIA Security+.

Valid Driver's license and reliable method of transportation.

Legally able to work in Canada.

Preferred Skills & Qualifications

• Experience with Apple, Backup and BDR solutions, and Web-Based Email Security platforms.
  
• Experience with desktop and server operating systems, including all Microsoft solutions on-premise and cloud-based.
• A desire to mentor, guide and motivate other technical staff to help them succeed.
  

Key To Succeed in This Role

• Strong understanding of the organization's goals and objectives.
• Empathy, compassion, sense of humour.
• Exceptional written and oral communication skills.
• Outstanding interpersonal skills, with a focus on listening and questioning skills.
• Strong documentation skills.
• Ability to absorb and retain information quickly.
• Ability to present ideas in user-friendly language to non-technical staff and end users.
• Ability to take on challenges that require critical thinking and decision-making skills.
• Ability to effectively prioritize and execute tasks in a high-pressure environment.
• Experience working in a team-oriented, collaborative environment.
• Stay up-to-date with educational goals to further professional development.
• Dont take yourself too seriously.

WHAT CAN YOU EXPECT OF US

By joining Idealogical, you will work with some of the industry's brightest and most experienced people in an environment where you are challenged to be the best in everything you do. Idealogical is where you can grow and develop your career in a meaningful way.

We have folks that have been with us for 5 years, 10 years, 15 years and 28 years. Our team members rarely leave us.

Our team is everything to us and we take care of our people like we expect you to care for our clients. We foster sustainable growth, good health and overall well-being and strive hard to make you feel heard, helped, and happy.

How we make you feel heard?

• Anonymous feedback system led by the president to make continuous changes and improvements to solidify our already strong company culture.
• Recognition for being a team player reflected in weekly monetary wins in the form of peer praises.
• Recognition for being an exceptional employee with opportunities to win 6 different awards at our annual holiday get together.

How we make you feel helped?

• 6 paid training and education days per year to help you fill your knowledge gap.
  
• We invest heavily in helping our people acquire skills dictated by the IT industry and pay for your professional certifications.
• Distinct regular events infused with competitive team games, good food and great conversations.
• In-house Chiropractor services provided by our trusted health practitioner, who uses cutting-edge tools and techniques to maximize your health.
• In-house Massage facility where you can take a break during the day and relax.
• An organization-wide group of people who looks out for you and goes above and beyond to help each other succeed.

How we make you feel happy?

• Competitive base salary.
• Competitive performance-based bonus plan.
• 3-week vacation to start.
• 6 personal days for those uninvited sicknesses, personal commitments (for example, unscheduled school closures), or just 'I don't feel like working today' days.
• Comprehensive health and dental benefits.
• State-of-the-art office space carefully designed to help you transition from the fatigue caused by work-from-home settings.

If you have made it this far on the page, it tells us you are interested in working with us, and we would love to hear from you!

Technical Support Engineer

Apex Systems is a global IT services provider, and our staffing practice has an opening in the Online Retail space for a Technical Support Engineer with experience working in Jira, exposure to coding preferably in Ruby or Python strong problem solving abilities and proven experience in a similar technical environment to place at our client.

Start date: ASAP.

Working Shifts: 3pm-11pm OR 8pm-4am

Location: Toronto/hybrid

Application Process: It is best to apply via the medium on which you are seeing this posting. If you encounter technical difficulties submitting your resume, please send a Word version of your resume to

Overview

About the Role:

As a key contributor within Our Client’s Platform Support organization, the Technical Support Engineer will play an essential role in troubleshooting and resolving technical queries and platform issues for our clients Enterprise Partners. Your expertise will enhance our clients support for a diverse array of products, from White label services to APIs and IoT solutions. Collaborating closely with Engineering and cross-functional teams, you’ll ensure seamless and effective subject matter expertise, driving continuous improvement and success for our clients most strategic accounts. If you are customer-centric, self-motivated, and eager to thrive in a dynamic e-commerce environment, this is an exceptional opportunity for you.

About The Team:

The Platform Support team exemplifies Our Client’s commitment to "Rolling Up Our Sleeves" and "Going Far Together." They collaborate closely with Product and Development teams to deliver best-in-class support and solutions. The team thrives on transparency and problem-solving, embodying the spirit of "Serving Generously" as they foster long-standing partnerships with their Partners by addressing their most complex challenges.

About The Job:

• Utilize statistical techniques to interpret and analyze data, providing actionable insights through ongoing reports.
• Detect and assess trends or patterns within data sets to guide strategic decisions.
• Efficiently manage stakeholder requests via the JIRA Service Desk, ensuring issues are resolved promptly.
• Tackle complex challenges by leveraging extensive research and communication to comply with SLA standards.
• Work with Product and Development teams to drive innovation by building new features and addressing bugs.

About You

Minimum Qualifications:

SQL : To query the database and investigate item-related issues or transactions.

Jira : For managing and tracking support tickets.

Datadog : Must be comfortable navigating and analyzing logs to identify bugs and error patterns.

Debugging : General debugging skills, including interpreting stack traces and logs.

Basic programming knowledge in Python or Java is a plus for understanding stack traces or reviewing related code.

API familiarity : Understanding of how APIs work, including interpreting request/response formats and status codes.

Preferred Qualifications:

• Ability to communicate complex technical topics clearly to audiences of varying technical expertise.
• Proven experience in creating and maintaining customer-specific playbooks and SOPs.
• Strong strategic planning skills, enabling simultaneous management of multiple projects.

EEO Employer

Apex Systems is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at or .

Job ID: 59399

Job Category: Information & Technology

Division & Section: Technology Services, Enterprise Services & Operations

Work Location: Metro Hall, 55 John Street, Toronto, ON

Job Type & Duration: Full-Time, Temporary (12 month) Vacancy

Hourly Rate: $ $61.51

Shift Information: Monday to Friday, 35 hours per week

Affiliation: L79 Full-time

Number of Positions Open: 1

Posting Period: 09-Sep-2025 to 23-Sep-2025

Job Summary:

Your expertise in managing large enterprise Cisco WAN/LAN networks, clustered firewalls, load balancers, remote access, web proxy servers will drive your success as a Senior Technical Support Analyst within the City of Toronto.

Reporting to Senior Technical Support Specialists, you will participate in safeguarding, implementing, administering, and optimizing the City's WAN/LAN, Internet, Intranet and Extranet environment, and in providing ongoing support for all information technology solutions, in accordance with the Division's IT methodology, standards, best practices and policies.

This individual may also lead technical project teams comprised of members from other sections of the division, to determine requirements, research, evaluate, integrate, implement technical solution to Network Group.

Major Responsibilites:

• Leads and/or participates in project planning, research, evaluation, development and/or acquisition, implementation and optimization.
• Performs analysis, contributes and provides technical consultation in support of recommendations to changes in current business practices, business and information processes, data flows, information delivery and knowledge utilization toward a more efficiently managed and coherently integrated information environment for all divisions in the City.
• Coordinates the application implementation process by working with internal and external developers in accordance with established project management principles and methodologies (e.g. work plan progress, issue management, change management, quality assurance, migration planning, contingency measures and risk mitigation)
• Ensures adequate pro-active action is taken for the development, operation, installation and support of the enterprise systems and solutions.
• Provides advanced technical support to develop, enhance and support critical enterprise applications in all areas of business, technology and information across divisions.
• Deploys and administers business solutions, including monitoring, performance tuning, logging, configuring, troubleshooting, quality assurance (e.g. adherence to standards).
• Performs risk analysis for enterprise systems to identify points of vulnerability and recommends disaster avoidance and reduction strategies.
• Provides guidance to and coordinates the efforts of staff members in the development of recovery procedures for key functional areas of the organization.
• Conducts business impact analyses and assists divisional units to determine critical business processes, identifies acceptable recovery time periods, and establishes resources required for the successful resumption of business operations in the event of a disaster.
• Conducts research and evaluations of enterprise hardware/software and business solutions and makes recommendations.
• Investigates, implements and practices security, privacy and quality assurance requirements consistent with MFIPPA and corporate standards regarding storage, access and processing of confidential corporate and application data and information outputs.
• Performs analysis on enterprise systems, products and network usage, performance and capacity. Prepares recommendations for system improvements. Implements, monitors and measures the improvements.
• Ensures the maintenance of enterprise-wide user accounts administration including addition, deletion and change of user accounts according to approved policy, standards and procedures.
• Responds to user inquiries, investigates and analyzes problems and develops solutions and/or action plans.
• Ensures system and user documentation, manuals, standards and procedures are timely reviewed, updated and properly maintained.
• Participates in the preparation of RFI/P/Qs, Business Cases and other formal project documents; participates in evaluating, selecting and recommending technical solutions and professional services; assists in managing vendors and contractors in the overall solution delivery process.
• Facilitates and represents division at meetings/workshops, prepares/delivers presentations and/or reports. Audiences include business managers, project team members, and other peer levels of government, City and/or external parties.

Key Qualifications:

• Post-secondary degree or diploma in Computer Science and a recognized certification such as CCNP, FCP, FCSS or an approved equivalent.

• Extensive experience working with large enterprise clustered high-availability firewalls and load balancers, including Checkpoint or Fortinet firewalls, F5 LTM/APM/GTM/ASM, and SecureWeb Proxy Gateways or SASE solutions.

• Extensive experience in building clustered enterprise Data Center using Cisco ACI and building network infrastructure using SDWAN.

• Considerable experience with intrusion detection and vulnerability assessment in perimeter network.

• Experience in LAN/WAN/Wired/Wireless administration in a Cisco network environment utilizing TCP/IP and Cisco Routing and Switching technologies.

• Must possess and be able to maintain a valid Province of Ontario, Class "G" Driver's License and access to a vehicle.

You must also have:

• Extensive knowledge in networking technologies and information security best practices.
• Knowledge of network operating systems, network devices, network design principles, network analysis and telecommunication principles.
• System management skills, specifically with technical issues at the Wide Area Network and Local Area Network level, including installation, and problem determination and resolution.
• Conceptual, analytical, and problem-solving skills.
• Commitment to customer service, performance quality, and continuous improvement.
• Communication skills to provide troubleshooting support, prepare technical documentation and reports on problems, and deal effectively with all levels of management and staff.
• Experience in Network Access Control (NAC) integration with wired data, wireless infrastructure, and VPN, as well as posture and client provisioning.
• Ability to work effectively as a member of a team and independently, as required.
• Ability to work days, afternoons, and nights, including weekends, and on standby support as required.
• Ability to work under time constraints and meet deadlines.
• Ability to travel within the City of Toronto.
• Ability to lift up to 40 lbs.
• Ability to work in close proximity to loud noise.

NOTE TO INTERNAL FULL-TIME AND PART-TIME CITY OF TORONTO EMPLOYEES:

City of Toronto employees must apply to full-time or part-time employment opportunities posted on the City's Internal Job Posting Portal.

Equity, Diversity and Inclusion

The City is an equal opportunity employer, dedicated to creating a workplace culture of inclusiveness that reflects the diverse residents that we serve. Learn more about the City's commitment to employment equity.

Accommodation

The City of Toronto is committed to creating an accessible and inclusive organization. We are committed to providing barrier-free and accessible employment practices in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). Should you require Code-protected accommodation through any stage of the recruitment process, please make them known when contacted and we will work with you to meet your needs. Disability-related accommodation during the application process is available upon request. Learn more about the City's Hiring Policies and Accommodation Process.

Job Description

POSITION SUMMARY:

This position will act as a business partner between IT and other key business functions, such as: Finance, Accounting, Supply Management, Sales & Marketing and Human Resources. The successful candidate will work as a member of the IT team responsible for application solution & design, and code deployment and promotion in different environments.

Essential Functions & Key Responsibilities:

• Manage 3rd party vendors, opening cases including Microsoft support, SPS/Data Masons, Dynaway and D365/Power BI.

• Must have experience with Power platform (Power BI, Power automates, Power apps, Flow, AI builder).

• Responsible for mapping business processes to specific functions within the MS Dynamics 365/Dataverse applications, administration, configuration and/or development of a specific system.
• Knowledge of the following D365 modules:

• Finance
• Inventory
• Supply Chain
• Sales & Marketing
• Human Resource
• Maintenance work orders (Dynaway)
• EDI integration (SPS/Data Mason)
• Production control
• Warehouse management

• LCS management of resources for the 4 environments.

• Develop consensus with key users on configuration, impact, business process designs.

• Prepare detailed flow charts and diagrams outlining systems capabilities and processes.

• Review current procedures, uncover any issues and make recommendations for improvement to the company business processes.

• Provide training and guidance to team members and end users.

• Follows up on L1, L2 and L3 internal and external tickets/cases.

• Documenting SOP (Standard Operating Procedures) for application system changes, and troubleshooting.

Education/Experience:

• Relevant certification for Microsoft Dynamics 365 Finance & Operations

• Bachelor’s or master’s in information systems, Information Technology, Computer Science or Engineering, or equivalent.

• Minimum of 2 to 3 years of business system support and resource management. MS Dynamics AX/D365 F&O experience is required.

• Nice to have experience with X+ coding.

• 3+ years of experience working with SSAS, SSRS, SSIS, Data warehousing, data modeling, Power BI.

• Knowledge of Microsoft SQL server, Office tools like Excel.

• Ability to communicate effectively verbally and in writing at all organizational levels.

• Strong analytical skills and attention to detail required, including project management, process flow, requirements/gap analysis, and technical documentation.

• Strong communication skills and ability to work with cross functional teams.

Soft Skills

• Problem solving - the individual identifies and resolves problems in a timely manner and gathers and analyzes information skillfully.

• Interpersonal Skills - the individual maintains confidentiality, remains open to others’ ideas and exhibits willingness to try new things.

• Oral communication - the individual speaks clearly and persuasively in positive or negative situations, group presentations and meetings.

• Planning/organizing - the individual prioritizes and plans work activities, uses time efficiently and develops realistic action plans.

• Quality control - the individual demonstrates accuracy and thoroughness and monitors their own work to ensure quality.

• Adaptability - the individual adapts to changes in the work environment, manages competing demands and can deal with frequent changes, delays or unexpected events.

• Dependability - the individual is consistently at work and on time, follows instructions, responds to management direction and solicits feedback to improve performance.

• Safety and security - the individual actively promotes and personally observes safety and security procedures and uses equipment and materials properly.

Other Job Requirements

• Must have a strong command of the English language.

• Must have reliable transportation; occasional travel may be required.

Benefits

• Extended Dental, Health and Vision coverage
• RRSP match
• Bonus potential in addition to base pay
• Free on-site parking

Job Description

About Salex: Join Salex, Southern Ontario's largest lighting agency, where innovation meets excellence. For over 50 years, we’ve partnered with top-tier manufacturers to deliver cutting-edge architectural lighting solutions. Our collaborative and dynamic team thrives on bringing visionary designs to life. At Salex, we believe that work should be both fulfilling and enjoyable. Our vibrant, family-style company culture fosters a sense of belonging and camaraderie among our team members. From fun team events and quarterly in-office massages to lively barbecues and birthday celebrations, we ensure that every day at Salex is filled with opportunities for connection and growth. Be part of a company that values expertise, creativity, and professional growth. Illuminate your career with Salex! About the Role: Located in Scarborough, Salex is searching for a dynamic Technical Support Coordinator – Controls, working a hybrid schedule. Responsible for providing technical lighting solutions and sales support to customers.  This role requires an understanding of lighting control systems, as well as the ability to effectively communicate technical concepts to both customers and internal teams. The role reports to the Manager - Controls Applications and Technical Sales.   What you’ll do: Technical Support and Problem Resolution * Provides technical product support and problem resolution to both customers and internal teams including sales, quotes and project coordination.  * Serve as a subject matter expert on lighting control systems supporting the sales, quotes and PC Teams * Provide technical guidance and assistance to customers, sales and the team to assist them in solving complex problems * Prepares technical documentation and sales proposals for customer requirements * Collaborate with sales and quotes teams to ensure that customer needs are met and organizational goals are attained * Takes ownership of assigned projects (throughout the design cycle) from pre-bid design to time of tender overseeing the design, planning of the project ensuring deadlines are met and the project stays on budget.  * Prepare submittal documentation including project specific drawings and specifications * Consult with clients after the installation of lighting control systems to resolve any issues and provide ongoing technical support. * Works closely with architects, electrical engineers, contractors, designers to persuade them to choose the best lighting control system design and products for their specific project. Support Sales Process * Provide Pre-Bid Design/Design-Assist support * Develop detailed lighting controls system designs including sketches (showing wirings) related to the projects requirements. * Assists Sales Team with the creation of presentations, proposals, and other materials to demonstrate the benefits and functionalities of lighting control systems to clients. * Collaborate on the design of lighting control systems, ensuring they are customized to meet the specific needs and preferences of clients. * Preparation of specifications, assist with development of sequences of operation, component and sensor layouts, wiring diagrams, CAD details etc. * Identify opportunities for upselling or cross-selling additional products and services to existing customers. Market Analysis and Strategy * Stay informed of industry trends, emerging technologies and competitive developments, providing insights and recommendations to the Leadership Team. * Stay updated on the latest advancements in lighting control technologies to effectively explain features and benefits to clients and address their questions. * Educate and train clients and end-users on the proper operation and maintenance of lighting control systems.    Qualifications: * Bachelor’s degree in engineering or related field * Proven experience in technical sales or application engineering, preferably in the field of lighting controls * Minimum 3 years experience in a sales support role * Excellent communication and presentations skills with the ability to effectively convey technical concepts to both technical and non-technical audiences * Deep understanding of Lighting Control systems, products and the industry * Strong knowledge of quoting projects    Why Work With Us? * Competitive Salary: We offer a salary package that reflects your skills and experience, ensuring you feel valued and rewarded. * Amazing Benefits: From comprehensive healthcare plans to generous retirement savings, we provide benefits that support your well-being and future. * Inspiring Culture: Join a workplace where collaboration, creativity, and growth are encouraged. Our positive and inclusive culture ensures you thrive both professionally and personally   Ready to Apply? If you’re excited about the opportunity to be part of a great company with competitive salaries, amazing benefits, and an inspiring culture, we’d love to hear from you! Apply today and let’s build the future together.

Job Description

Job Title:    Technical Support Specialist (Bilingual) Location:    Richmond Hill, Ontario Employment Type:    Full-Time, Permanent     Job Description:   We are looking for a highly motivated Bilingual Technical Support Specialist to join our talented team. The Bilingual Technical Support Specialist is responsible to provide technical support and service for both internal employees and external customers on their technical needs. As Technical Support Specialist you are passionate about following up as required with customers to ensure problems were resolved and/or recommend further action to ensure customer satisfaction. You also thrive in ambiguous situations, with the ability to be a self-starter and find solutions with/without guidance.   Duties / Responsibilities: * Provide direct technical web and telephone support to TP-LINK customers * Basic troubleshooting on the full range of Networking products * Collection and analysis of customer network information and Recommend corrective actions based on analysis * Provide customer education where needed due to gaps in networking, product knowledge etc. * Consultation of technical documentation, bulletins, and release notes for known problems * Follow up on technical cases including proper escalation and management of the case until case closure. * Manage customer communications and expectations until the closure of each case Qualifications: * Experience in a technical support role in a networking/security company or equivalent education * Strong understanding of SOHO and SMB networking products * Strong troubleshooting and problem-solving skills * Previous call center experience, preferably supporting data networking products is desirable. * Strong French and English skills both written and verbal * Fundamental knowledge of TCP/IP networks (DNS, DHCP, VPN) * Strong understanding of WiFi technologies and peripherals (AP, Wireless controllers, range extenders, Mesh)   Additional Information: * This is a full-time job position   Application: TP-Link Canada Inc. is an equal opportunity employer. While we sincerely thank all applicants for their interest, only those who are selected for an interview will be contacted. All personal data being collected will be treated in strict confidence and used for recruitment purposes only.

About Us:

At Beanfield, we're not just building networks, we're building communities. We're dedicated to investing in our 100% Canadian-based employees, 100% Canadian-driven investments, and our 100% Canadian operations. We've spent over 35 years growing a fibre-optic network that connects people and businesses across Toronto, Montreal, and Vancouver. Beanfield has always challenged the status quo, believing that everyone deserves fast and reliable fibre internet.

We are Challengers, leading the way, disrupting the industry with a startup mentality and a focus on building our own infrastructure.

We are United, operating as one team, where everyone's ideas are valued.

We Care, prioritizing the well-being of our employees, partners, customers, and communities. We foster trust, communicate openly, and focus on our brand and customers.

Come join our team as we continue to connect communities and foster choice, by providing fast and reliable fibre Internet to Canadians.

Position Summary:

Are you passionate about technology and love solving problems? As a Tier 1 Technical Support Representative, you'll be the first line of defence in delivering top-tier technical assistance to our residential customers. Reporting directly to the Tier 1 Technical Support Manager, you'll play a crucial role in troubleshooting, provisioning, and ensuring seamless customer experiences.

If you thrive in a fast-paced environment, enjoy working with cutting-edge networking technologies, and love helping people, this role is for you

What you will be doing:

• Provision, hand-off, and support Beanfield residential services such as home phone, IPTV, Internet
• Configure and troubleshoot customer-facing network infrastructures such as Cisco IOS/XR/XE, GPON
• Troubleshoot and identify customer LAN issues, including WIFI configuration and general support during remote and/or on-site support.
• Identify trends and usage patterns for the purpose of identifying network events that may require escalation.
• Follow standard helpdesk procedures.
• Assist Customer Experience Analysts, Installers, and other departments as needed.
• Maintain current knowledge of industry trends, concepts, practices, and procedures and potential impact on business.
• Must be available 24/7 for all shifts.
• Any future front-line issues that might be created because of new products/services as well as any other duties as assigned by your manager.

Skills & Qualifications:

• 1-2 years of work experience in Telecom tech support roles.
• Knowledge on routed protocols such as TCP/IP version 4 as well as an understanding of CIDR address allocation.
• Understanding of GPON is an asset.
• IP allocation mechanisms such as DHCP, static assignments, and subnetting
• Bilingual English and French considered preferred.

What's in it for you?

• Competitive base salary plus annual bonus based on company and individual performance.
• Permanent, full-time position.
• A comprehensive group insurance plan - medical, dental, vision care with health and lifestyle spending accounts.
• A fantastic parental leave top-up program.

At Beanfield, we are proud to be an equal-opportunity employer.

We are committed to fostering a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or any other protected status.

Beanfield is dedicated to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in all aspects of employment, as well as in our services, programs, and activities. If you require accommodation during the application or interview process, please contact us at

Please note that candidates must be legally eligible to work in Canada at this time. We regret that Beanfield is unable to sponsor employment Visas.

Please note that all communication regarding recruitment and hiring at Beanfield will come exclusively from email addresses ending in . We urge candidates to be cautious of any unsolicited messages or offers and to remain vigilant against phishing attempts.

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À propos de nous :

Chez Beanfield, nous ne nous contentons pas de construire des réseaux, nous construisons des communautés. Nous nous engageons à investir dans nos employés 100 % canadiens, dans des investissements 100 % canadiens et dans nos activités 100 % canadiennes. Depuis plus de 35 ans, nous développons un réseau de fibre optique qui relie les particuliers et les entreprises à Toronto, Montréal et Vancouver. Beanfield a toujours remis en question le statu quo, convaincu que tout le monde mérite un accès Internet rapide et fiable par fibre optique.

Nous sommes des challengers, nous ouvrons la voie et nous révolutionnons le secteur avec un état d'esprit start-up et une volonté de construire notre propre infrastructure.

Nous sommes unis, fonctionnant comme une seule équipe, où les idées de chacun sont valorisées.

Nous nous soucions du bien-être de nos employés, de nos partenaires, de nos clients et de nos communautés. Nous favorisons la confiance, communiquons ouvertement et nous concentrons sur notre marque et nos clients.

Rejoignez notre équipe alors que nous continuons à connecter les communautés et à favoriser le choix, en fournissant un Internet par fibre optique rapide et fiable aux Canadiens.

Résumé du poste :

Êtes-vous passionné par la technologie et aimez résoudre des problèmes ? En tant que Représentant du Support Technique de Niveau 1, vous serez en première ligne pour fournir une assistance technique de premier ordre à nos clients résidentiels. Relevant directement du Superviseur du Support Technique de Niveau 1, vous jouerez un rôle essentiel dans le dépannage, l'approvisionnement et l'assurance d'une expérience client fluide.

Si vous aimez évoluer dans un environnement dynamique, travailler avec des technologies de réseau de pointe et aider les gens, ce poste est fait pour vous

Responsabilités:

• Fourniture, transfert et soutien des services résidentiels de Beanfield tels que le téléphone résidentiel, la télévision sur IP, l'Internet
• Configurer et dépanner les infrastructures de réseau orientées vers le client, telles que Cisco IOS/XR/XE, GPON
• Dépanner et identifier les problèmes de réseau local des clients, y compris la configuration WIFI et l'assistance générale lors de l'assistance à distance et/ou sur site.
• Identifier les tendances et les modes d'utilisation afin d'identifier les événements de réseau qui peuvent nécessiter une escalade.
• Suivre les procédures standard du service d'assistance.
• Assister les analystes de l'expérience client, les installateurs et d'autres départements si nécessaire.
• Maintenir une connaissance actualisée des tendances, des concepts, des pratiques et des procédures du secteur et de leur impact potentiel sur l'entreprise.
• Doit être disponible 24 heures sur 24, 7 jours sur 7, pour toutes les équipes.
• Tout futur problème de première ligne susceptible d'être créé par les nouveaux produits/services, ainsi que toute autre tâche confiée par votre supérieur hiérarchique.

Compétences et qualifications :

• 1 à 2 ans d'expérience professionnelle dans le domaine de l'assistance technique en télécommunications.
• Connaissance des protocoles routés tels que TCP/IP version 4 et compréhension de l'attribution d'adresses CIDR.
• La compréhension du GPON est un atout.
• Les mécanismes d'attribution de l'IP tels que le DHCP, les assignations statiques et le sous-réseau
• Doit être bilingue.

Ce Que Nous Offrons :

• Rémunération Compétitive : Profitez d'un salaire de base solide, complété par un bonus basé sur les performances individuelles et celles de l'entreprise.
• Stabilité et Croissance : Un poste permanent à temps plein où vous pourrez bâtir votre carrière.
• Avantages Complets : Accès à un plan d'assurance collective comprenant les soins médicaux, dentaires et visuels, ainsi que des comptes de dépenses pour la santé et le bien-être.
• Soutien au Congé Parental : Profitez d'un généreux programme de supplément au congé parental conçu pour soutenir votre famille et vous.

Chez Beanfield, nous sommes fiers d'être un employeur garantissant l'égalité des chances.

Nous nous engageons à favoriser un environnement de travail diversifié et inclusif où toutes les candidatures qualifiées sont examinées sans égard à la race, la couleur, la religion, le genre, l'identité ou l'expression de genre, l'orientation sexuelle, l'origine nationale, la génétique, le handicap, l'âge ou tout autre statut protégé.

Beanfield s'engage à fournir un accès, une égalité des chances et des aménagements raisonnables pour les personnes en situation de handicap dans tous les aspects de l'emploi, ainsi que dans nos services, programmes et activités. Si vous avez besoin d'un aménagement pendant le processus de candidature ou d'entretien, veuillez nous contacter à

Veuillez noter que les candidats doivent être légalement autorisés à travailler au Canada à ce moment. Nous regrettons que Beanfield ne puisse pas parrainer de visas de travail.

Veuillez également noter que toutes les communications concernant le recrutement et l'embauche chez Beanfield proviendront exclusivement d'adresses email se terminant par Nous invitons les candidats à être vigilants face aux messages ou offres non sollicités pour éviter toute tentative d'hameçonnage.

Exigences linguistiques :

Les candidats doivent parler couramment l'anglais et le français et doivent avoir d'excellentes compétences rédactionnelles en anglais et en français. L'entretien de relations professionnelles avec parties prenantes anglophones ou hors Québec est critique dans le cadre de ces fonctions. Beanfield vise à offrir une expérience positive a tous ses clients au Canada.