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customer service associate
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We are looking for a friendly, reliable, and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring they receive an exceptional service experience.
Key Responsibilities:- Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer complaints and escalate complex issues to the appropriate department when necessary.
- Process orders, applications, returns, or account updates as required.
- Maintain records of customer interactions and transactions in company systems.
- Follow up with customers to ensure satisfaction and provide additional support.
- Collaborate with other departments to ensure seamless customer service delivery.
- Meet or exceed established performance metrics such as response time, accuracy, and customer satisfaction.
- High school diploma or equivalent; college degree is a plus.
- Proven experience in customer service, retail, or call center roles preferred.
- Strong communication and interpersonal skills.
- Ability to remain calm, patient, and empathetic when handling difficult situations.
- Good problem-solving and conflict-resolution skills.
- Proficiency in MS Office and CRM/customer support software.
- Ability to multitask and manage time effectively.
- Team-oriented with a strong work ethic.
- Full-time/part-time (remote or onsite, depending on company policy).
- Flexible shifts may include evenings, weekends, or holidays.
- Competitive hourly rate or salary based on experience.
- Health, dental, and vision insurance (if applicable).
- Paid time off, sick leave, and holidays.
- Employee discounts and career development opportunities.
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Data Entry Operator
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We are seeking a detail-oriented and organized Data Entry Operator to join our team. The ideal candidate will be responsible for accurately entering, updating, and maintaining data across various systems and databases. This role requires strong attention to detail, excellent typing speed, and the ability to work efficiently with minimal supervision.
Key Responsibilities:- Enter and update data into company databases, spreadsheets, and systems with accuracy.
- Verify and cross-check data for errors, inconsistencies, or missing information.
- Maintain and organize electronic and paper files as required.
- Review documents and data sources to ensure accuracy before entry.
- Generate reports and provide data support to other departments when requested.
- Safeguard confidential information in accordance with company policies.
- Meet daily/weekly productivity and accuracy targets.
- Perform routine data quality checks and corrections.
- Assist with other administrative tasks as assigned.
- High school diploma or equivalent; associate degree preferred.
- Proven experience as a Data Entry Operator, Clerk, or similar role.
- Proficiency in MS Office (Word, Excel, Outlook) and database systems.
- Fast and accurate typing skills (40–60 WPM minimum preferred).
- Strong attention to detail and organizational skills.
- Ability to prioritize tasks and meet deadlines.
- Good communication skills, both written and verbal.
- Ability to work independently and as part of a team.
- Full-time/part-time (remote or onsite, depending on company policy).
- Flexible working hours may be available.
- Competitive salary based on experience.
- Health, dental, and vision insurance (if applicable).
- Paid time off, sick leave, and holidays.
- Opportunities for career growth and professional development.
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Chat support Assistant
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Job Overview:
The Chat Support Assistant is responsible for providing timely and effective support to customers through live chat platforms. This role focuses on resolving customer inquiries, providing product or service information, and ensuring a positive customer experience. The ideal candidate should possess strong communication skills, problem-solving abilities, and familiarity with online customer support tools.
Key Responsibilities:
- Respond promptly to customer inquiries via chat, ensuring accurate and helpful information.
- Troubleshoot and resolve customer issues or escalate them to the appropriate department when necessary.
- Maintain detailed records of customer interactions and update internal databases.
- Provide information about products, services, policies, and procedures.
- Assist in identifying recurring customer issues and suggest improvements to enhance the customer experience.
- Uphold company standards for customer service, ensuring professional and courteous interactions at all times.
Required Skills:
- Excellent written communication and grammar skills.
- Strong problem-solving and critical thinking abilities.
- Ability to multitask and manage multiple chat conversations simultaneously.
- Familiarity with customer support software, live chat systems, or helpdesk platforms.
- Patience, empathy, and a customer-oriented mindset.
- Basic computer literacy (Microsoft Office, email, and internet navigation).
Preferred Qualifications / Experience:
- High school diploma or equivalent; some college coursework preferred.
- Previous experience in customer service, technical support, or chat support is a plus.
- Knowledge of company products, services, or industry-specific software is advantageous.
Work Environment:
- Primarily remote or office-based, depending on company policy.
- Full-time or part-time shifts may be available, including weekends or evenings if required.
Career Path:
Starting as a Chat Support Assistant can lead to roles such as Customer Support Specialist, Team Lead, or Customer Experience Manager, depending on performance and growth opportunities.
Company Details
Call Center Agent
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- Respond promptly and professionally to incoming customer calls, emails, or chats.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer issues efficiently while maintaining a high level of satisfaction.
- Record and update customer information in CRM or call management systems.
- Escalate unresolved issues to supervisors or relevant departments when necessary.
- Meet individual and team performance targets, such as call handling time and customer satisfaction scores.
- Follow company scripts, protocols, and compliance guidelines.
- Offer solutions and alternative options to customers while ensuring brand consistency.
- Maintain a positive, professional attitude and rapport with clients.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Problem-solving and conflict resolution abilities.
- Ability to multitask and manage time effectively.
- Basic computer literacy and familiarity with CRM software.
- Patience, empathy, and customer-focused attitude.
- Ability to work under pressure in a fast-paced environment.
- 0–2 years of experience in customer service, call center, or support roles.
- Experience using CRM or call management systems preferred.
- High school diploma or equivalent required.
- Associate or Bachelor’s degree in Business, Communications, or related field preferred but not mandatory.
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Graphic Designer
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Overview:
A Graphic Designer is responsible for creating visually compelling designs that communicate ideas, promote brands, and engage audiences across digital and print platforms. This role combines creativity, technical skills, and an understanding of marketing principles to produce high-quality visual content.
- Create visual concepts for digital and print media, including websites, social media, advertisements, brochures, and presentations.
- Collaborate with marketing, content, and product teams to develop designs that align with brand guidelines and objectives.
- Develop and maintain a consistent visual identity across all platforms.
- Use design software and tools to produce high-quality graphics, layouts, and illustrations.
- Review final designs and ensure accuracy, quality, and consistency before publication.
- Stay updated on design trends, tools, and technologies to innovate and improve visual content.
- Manage multiple projects simultaneously while meeting deadlines and client expectations.
- Present design concepts and revisions to stakeholders and incorporate feedback effectively.
- Strong proficiency in graphic design software (Adobe Creative Suite: Photoshop, Illustrator, InDesign, After Effects).
- Creativity and strong visual storytelling skills.
- Knowledge of typography, color theory, and layout design.
- Understanding of digital and print production processes.
- Attention to detail and ability to meet deadlines.
- Excellent communication and collaboration skills.
- Adaptability and openness to feedback.
- 1–3 years of professional experience in graphic design, digital media, or a related field.
- Experience with branding, social media graphics, or marketing collateral preferred.
- Portfolio demonstrating strong design skills and creative projects.
- Bachelor’s degree in Graphic Design, Visual Arts, Multimedia, or related field.
- Equivalent work experience or certifications (e.g., Adobe Certified Expert) may be considered.
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Product management
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- Define and communicate the product vision, strategy, and roadmap.
- Conduct market research, competitive analysis, and customer interviews to identify opportunities.
- Collaborate with engineering, design, marketing, and sales teams to deliver product features and improvements.
- Gather, prioritize, and document product requirements based on customer needs and business goals.
- Monitor product performance using metrics and analytics to drive decision-making.
- Manage the product lifecycle from concept to launch, including iteration and optimization.
- Coordinate product releases and ensure smooth implementation across teams.
- Act as the main point of contact for product-related queries and decision-making.
- Identify risks, dependencies, and mitigation strategies for product initiatives.
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Knowledge of product development methodologies (Agile, Scrum, or Kanban).
- Ability to translate business requirements into technical specifications.
- Strategic thinking and market awareness.
- Project management and organizational skills.
- Data-driven decision-making using analytics tools (e.g., Google Analytics, Tableau, Mixpanel).
- 2–5 years of experience in product management, business analysis, or related roles.
- Experience working with cross-functional teams to deliver products successfully.
- Proven track record of managing products from concept to launch.
- Bachelor’s degree in Business, Computer Science, Engineering, or related field.
- MBA or relevant certifications (e.g., Certified Scrum Product Owner, Pragmatic Institute) are a plus.
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IT support technician
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Overview:
The IT Support Technician is responsible for providing technical assistance and support to end-users, ensuring the smooth operation of computer systems, networks, and related technologies. This role involves troubleshooting hardware and software issues, maintaining IT infrastructure, and assisting with system upgrades and installations.
- Provide first-level technical support to employees or clients via phone, email, or in-person.
- Troubleshoot and resolve hardware, software, and network issues.
- Install, configure, and maintain computer systems, peripherals, and software applications.
- Monitor and maintain IT systems, including servers, networks, and security software.
- Assist with system updates, backups, and data recovery.
- Maintain accurate records of IT support requests and resolutions.
- Collaborate with IT teams to escalate complex issues and implement solutions.
- Provide technical training and guidance to end-users as needed.
- Ensure compliance with IT policies, procedures, and security standards.
- Strong problem-solving and analytical skills.
- Knowledge of computer hardware, software, and networking protocols.
- Familiarity with operating systems (Windows, macOS, Linux).
- Experience with troubleshooting printers, peripherals, and mobile devices.
- Excellent communication and customer service skills.
- Ability to work independently and as part of a team.
- Basic understanding of cybersecurity principles.
- 1–3 years of experience in IT support, help desk, or a similar technical support role.
- Experience with system maintenance, network troubleshooting, and end-user support.
- Diploma, Associate’s, or Bachelor’s degree in Information Technology, Computer Science, or related field.
- Industry certifications preferred (e.g., CompTIA A+, Network+, Microsoft Certified Professional).
Company Details
Salesperson
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Are you a stay-at-home mom, dad, or student looking for a reliable way to earn extra income without leaving your home? I am currently looking for five motivated online associates who are eager to take on a flexible, smartphone-based role. This opportunity is ideal for anyone interested in building a long-term remote career or simply supplementing their income while managing other responsibilities.
The position is 100% home-based and does not require prior work experience. What matters most is a willingness to learn, the ability to work independently, and consistency in following simple instructions. Successful applicants can expect to earn between $200 CAD and $600 CAD weekly , depending on their effort, availability, and overall performance.
Applicants must be at least 18 years of age and must currently reside in Canada . To apply or receive a faster response, please connect with me through Microsoft Teams using this ID: live:.cid.3b a6ce0dd .
My name is Wilkins Homer , an iOS Software Developer, and I look forward to collaborating with dependable individuals ready to assist with my projects.
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Remote Content Writer
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We are searching for a creative and detail-oriented Remote Content Writer to develop engaging written materials for our website, blog, newsletters, and social media channels. The ideal candidate is passionate about storytelling, brand communication, and digital marketing.
Responsibilities include writing, editing, and proofreading content; conducting research; ensuring SEO optimization; and adapting copy to fit specific audiences. You will collaborate with marketing and design teams to produce high-quality, on-brand materials that drive engagement and conversions.
The successful applicant will have excellent writing skills, strong grammar, and a keen understanding of digital content strategies. Familiarity with SEO tools such as SEMrush, Ahrefs, or Yoast is an advantage. Experience in copywriting, journalism, or blogging is preferred, but motivated candidates with a portfolio are encouraged to apply.
This fully remote role allows you to work from anywhere in Canada with flexible hours and growth opportunities. Competitive compensation and performance-based bonuses are available for diligent emp0loyees.
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Remote Social Media Manager
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We are seeking an experienced Remote Social Media Manager to lead the planning, execution, and monitoring of our digital campaigns. This role involves creating engaging content, managing social media accounts, analyzing performance, and growing our online presence.
Responsibilities include developing social media strategies, scheduling posts, monitoring trends, and interacting with online communities. You will also analyze campaign results using analytics tools, provide reports, and recommend improvements to increase brand awareness and engagement.
The ideal candidate is creative, analytical, and experienced with platforms such as Facebook, Instagram, LinkedIn, TikTok, and Twitter/X. Familiarity with tools like Hootsuite, Buffer, or Sprout Social is essential. Experience in marketing, communications, or digital strategy is strongly preferred.
This position is fully remote within Canada, offering flexible hours and the opportunity to work with a collaborative team. We provide competitive pay, professional development, and opportunities for advancement in a growing organization. Welcome to the team of excellence.