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Fmcg - Customer Support
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Job Summary:
We are looking for a friendly, solution-focused Customer Support Representative to assist clients by providing product/service information, resolving issues, and ensuring a positive customer experience. This role involves interacting with customers via phone, email, chat, or social media to address inquiries and concerns efficiently.
- Respond to customer inquiries via phone, email, chat, or social platforms
- Provide accurate information about products, services, or policies
- Resolve customer issues promptly and professionally
- Document customer interactions and follow up as needed
- Escalate unresolved issues to appropriate departments
- Maintain a high level of customer satisfaction
- Identify customer needs and provide personalized solutions
- Stay updated on company products, promotions, and policies
- Excellent verbal and written communication
- Strong problem-solving and conflict-resolution skills
- Patience, empathy, and active listening
- Ability to multitask and manage time effectively
- Familiarity with CRM systems and customer support tools
- Basic technical troubleshooting abilities
- Previous experience in customer service, call center, or support roles is preferred
- Experience with CRM tools (e.g., Zendesk, Salesforce) is an asset
- High school diploma or equivalent (required)
- Post-secondary education in communications, business, or a related field is a plus
- On-the-job training is often provided
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Disability Support Worker
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We are seeking a compassionate and dedicated Disability Support Worker to provide care and support to individuals living with physical, intellectual, or developmental disabilities. The role involves assisting clients with daily living tasks, promoting independence, and enhancing their quality of life in a safe and respectful environment.
- Assist clients with personal care, hygiene, meal preparation, and mobility
- Support clients in achieving personal goals and participating in community activities
- Implement individualized support and behavior management plans
- Administer medications and assist with health-related appointments, as required
- Maintain accurate records of care, incidents, and progress
- Ensure a safe and supportive environment, respecting client dignity and privacy
- Communicate effectively with families, healthcare providers, and support teams
- Encourage independence and skill development
- Strong interpersonal and communication skills
- Patience, empathy, and a genuine desire to help others
- Ability to work independently and as part of a care team
- Problem-solving and decision-making abilities
- Understanding of disability support principles and person-centered care
- Basic computer skills for record-keeping and reporting
- Previous experience in disability support, personal care, or related fields is preferred
- Experience working with individuals with intellectual or developmental disabilities is an asset
- High school diploma or equivalent (required)
- Certificate III or IV in Disability, Community Services, or a related field (preferred)
- CPR and First Aid certification (may be required)
- Valid driver's license and background check (may be required depending on the role)
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Project Management
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We are seeking a highly organized and results-driven Project Manager to lead and coordinate projects from initiation through completion. The ideal candidate will be responsible for ensuring that all projects are delivered on time, within scope, and within budget, while managing resources and communication effectively across teams.
- Develop and manage detailed project plans, timelines, and budgets
- Coordinate cross-functional teams to ensure project alignment and progress
- Monitor and track project performance using appropriate systems and tools
- Identify and mitigate project risks and issues
- Communicate project status, updates, and changes to stakeholders
- Ensure project deliverables meet quality standards and business objectives
- Manage project documentation and maintain accurate records throughout the project lifecycle
- Strong leadership and organizational skills
- Excellent communication and interpersonal abilities
- Proficient in project management tools (e.g., MS Project, Trello, Asana, or Jira)
- Ability to manage multiple projects simultaneously
- Problem-solving and decision-making capabilities
- Time management and attention to detail
- 3+ years of proven experience in project management or a related field
- Experience leading cross-functional teams and managing stakeholders
- Background in [industry, e.g., IT, construction, marketing, etc.] is a plus
- Bachelor’s degree in Project Management, Business Administration, or a related field
- PMP, PRINCE2, or other project management certification is preferred
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Data analyst
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We are seeking a dedicated and analytical Data Analyst to join our collaborative and high-performing team. In this role, you will play a vital part in collecting, interpreting, and analysing data to generate actionable insights that support strategic decision-making. If you are passionate about data, problem-solving, and process improvement, we’d love to hear from you.
Key Responsibilities 1. Data Collection & Analysis- Monitor and analyse client data from various sources (e.g., hotline calls, emails, social media).
- Interpret data to produce reports that identify trends, issues, and opportunities for process optimization.
- Support policy conservation and track client interactions to improve overall service quality.
- Use data-driven insights to enhance client experiences across all communication channels (phone, email, social media).
- Prepare detailed reports that align with business goals and regulatory standards.
- Conduct quarterly surveys and perform random checks to gather actionable feedback and strengthen client relationships.
- Analyse client feedback and service data to support performance improvements across the team.
- Track and report on key operational metrics (e.g., policy suspensions, failed transactions, complaint resolution).
- Collaborate with cross-functional teams to ensure accuracy and efficiency in data reporting.
- Design and deliver training sessions for new team members using data insights to guide learning objectives.
- Provide refresher training for colleagues and assist with presentations to internal stakeholders.
- Support agency force communications through data-informed administrative presentations.
- Maintain the accuracy, confidentiality, and integrity of client data in accordance with company and regulatory standards.
- Support day-to-day operations, including data entry, report generation, and workflow optimization.
- Assist with budget tracking and office expense monitoring as needed.
- Proficiency in data tools such as Excel, Power BI, SQL , or similar platforms.
- Strong analytical and critical thinking skills with the ability to identify trends and anomalies in large datasets.
- High attention to detail and commitment to data accuracy.
- Excellent communication skills and the ability to present findings clearly to stakeholders.
- Ability to work independently in a fast-paced, structured environment.
- Strong organizational skills and the ability to manage multiple tasks and deadlines effectively.
- Demonstrated ability to analyse and interpret large, complex data sets.
- Experience in creating and presenting actionable reports and dashboards.
- Ability to thrive in a dynamic, team-oriented environment with a focus on continuous improvement.
At Sun Life, we believe in empowering our team through purpose-driven work, continuous learning, and meaningful collaboration. You’ll be part of a mission-driven organization that values innovation, excellence, and impact.
If you're ready to make a difference and grow your career as a Data Analyst , apply today! We look forward to meeting you!
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IT Specialist
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Job Title: IT Specialist
Location: Remote
Job Type: Part-Time
Department: Information Technology
Reports To: IT Manager / Director of Technology
Salary Range: $38/HR
We are seeking a highly skilled and motivated IT Specialist to join our dynamic team. The ideal candidate will be responsible for maintaining, upgrading, and managing software, hardware, and networks. As an IT Specialist, you will play a critical role in ensuring the smooth operation of our technology infrastructure and providing timely support to end-users across the organization.
Key Responsibilities:- Provide technical support and troubleshooting for hardware, software, and network issues
- Install, configure, and maintain computer systems, networks, and peripheral devices
- Monitor system performance and ensure reliability and availability of IT services
- Manage user accounts, permissions, and access rights in various systems
- Maintain inventory of IT equipment, software licenses, and other technical assets
- Collaborate with other departments to assess and meet their IT needs
- Implement and support cybersecurity best practices, including antivirus, firewalls, and data encryption
- Assist with IT projects such as system upgrades, migrations, and deployments
- Document technical processes and create user guides or knowledge base articles
- Ensure compliance with internal policies and regulatory standards
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience)
- 2+ years of experience in IT support, system administration, or a similar role
- Strong knowledge of Windows and/or macOS operating systems
- Proficiency with Microsoft 365, Active Directory, and common business applications
- Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN, etc.)
- Experience with help desk software and ticketing systems
- Excellent problem-solving skills and attention to detail
- Strong communication and interpersonal abilities
- Relevant certifications (e.g., CompTIA A+, Network+, Microsoft Certified, etc.) are a plus
- Competitive salary and comprehensive benefits package
- Opportunities for career growth and professional development
- Collaborative and inclusive work environment
- Access to the latest tools and technologies
- [Add other perks: flexible schedule, wellness programs, training, etc.]
Sun Life is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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Call Center Agent
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- Respond promptly and professionally to incoming customer calls, emails, or chats.
- Provide accurate information about products, services, policies, and procedures.
- Resolve customer issues efficiently while maintaining a high level of satisfaction.
- Record and update customer information in CRM or call management systems.
- Escalate unresolved issues to supervisors or relevant departments when necessary.
- Meet individual and team performance targets, such as call handling time and customer satisfaction scores.
- Follow company scripts, protocols, and compliance guidelines.
- Offer solutions and alternative options to customers while ensuring brand consistency.
- Maintain a positive, professional attitude and rapport with clients.
- Excellent verbal and written communication skills.
- Strong listening and interpersonal skills.
- Problem-solving and conflict resolution abilities.
- Ability to multitask and manage time effectively.
- Basic computer literacy and familiarity with CRM software.
- Patience, empathy, and customer-focused attitude.
- Ability to work under pressure in a fast-paced environment.
- 0–2 years of experience in customer service, call center, or support roles.
- Experience using CRM or call management systems preferred.
- High school diploma or equivalent required.
- Associate or Bachelor’s degree in Business, Communications, or related field preferred but not mandatory.
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Product management
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- Define and communicate the product vision, strategy, and roadmap.
- Conduct market research, competitive analysis, and customer interviews to identify opportunities.
- Collaborate with engineering, design, marketing, and sales teams to deliver product features and improvements.
- Gather, prioritize, and document product requirements based on customer needs and business goals.
- Monitor product performance using metrics and analytics to drive decision-making.
- Manage the product lifecycle from concept to launch, including iteration and optimization.
- Coordinate product releases and ensure smooth implementation across teams.
- Act as the main point of contact for product-related queries and decision-making.
- Identify risks, dependencies, and mitigation strategies for product initiatives.
- Strong analytical and problem-solving abilities.
- Excellent communication and stakeholder management skills.
- Knowledge of product development methodologies (Agile, Scrum, or Kanban).
- Ability to translate business requirements into technical specifications.
- Strategic thinking and market awareness.
- Project management and organizational skills.
- Data-driven decision-making using analytics tools (e.g., Google Analytics, Tableau, Mixpanel).
- 2–5 years of experience in product management, business analysis, or related roles.
- Experience working with cross-functional teams to deliver products successfully.
- Proven track record of managing products from concept to launch.
- Bachelor’s degree in Business, Computer Science, Engineering, or related field.
- MBA or relevant certifications (e.g., Certified Scrum Product Owner, Pragmatic Institute) are a plus.
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Data Entry
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We are looking for a focused data entry clerk to continuously update our company's databases. The data entry clerk will liaise with and follow up with employees within the company as well as with customers to collect information. The data entry clerk will capture the data into relevant databases in a timely and accurate manner. You will identify and correct errors, and swiftly bring them to the attention of relevant parties where necessary.
To do well in this job, you should collect information and capture data promptly to ensure the business’ databases are current to accurately reflect its developments, updates and transactions. Top candidates will be focused, diligent, energetic and have good people’s skills.
Data Entry Clerk Responsibilities:- Gathering invoices, statements, reports, personal details, documents and information from employees, other departments and clients.
- Scanning through information to identify pertinent information.
- Correcting errors and organizing the information in a manner that will optimize swift and accurate capturing.
- Creating accurate spreadsheets.
- Entering and updating information into relevant databases.
- Ensuring data is backed up.
- Informing relevant parties regarding errors encountered.
- Storing hard copies of data in an organized manner to optimize retrieval.
- Handling additional duties from time to time.
- High school diploma.
- 1+ years experience in a relevant field.
- Good command of English.
- Excellent knowledge of MS Office Word and Excel.
- Strong interpersonal and communication skills.
- Ability to concentrate for lengthy periods and perform accurately with adequate speed.
- Proficient touch typing skills.
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Administrative - Virtual Assistant
Posted 1 day ago
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Administrative - Virtual Assistant
Job OverviewAs an Administrative - Virtual Assistant at US Pharmacy Group, you will play a crucial role in supporting our operations by handling a variety of administrative tasks. This position requires a proactive individual who can manage schedules, correspondences, and various administrative functions efficiently while ensuring high levels of organization and professionalism.
Key Responsibilities- Manage executive calendars, including scheduling meetings, appointments, and travel arrangements.
- Prepare and organize documents, reports, and presentations for internal and external meetings.
- Conduct research and compile data to assist in decision-making processes.
- Handle correspondence, including emails and phone calls, ensuring timely responses and follow-ups.
- Maintain organized and efficient digital filing systems.
- Assist in project management tasks to ensure deadlines are met.
- Proven experience as a virtual assistant or in a relevant administrative role.
- Excellent written and verbal communication skills.
- Strong organizational capabilities, attention to detail, and ability to prioritize tasks.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint) and popular virtual collaboration tools.
- Ability to work independently and manage multiple tasks in a fast-paced environment.
- Knowledge of basic bookkeeping and financial principles is a plus.
- Experience in the healthcare or pharmacy industry.
- Familiarity with project management software (Trello, Asana, etc.).
- Bilingual abilities (English and another language) are a plus.
The role is primarily remote, allowing flexibility in your work environment. Candidates should have a reliable internet connection and a quiet workspace conducive to focused work. Occasional meetings may be required, which can be conducted virtually.
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Customer Service And Helpdesk - Customer Service
Posted 1 day ago
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Job Overview
As a Customer Service Representative at US Pharmacy Group, you will play a vital role in ensuring the satisfaction and well-being of our customers. You will be the first point of contact for clients seeking assistance with their pharmaceutical needs, providing exceptional service and support while upholding our commitment to healthcare excellence.
Key Responsibilities
- Respond promptly to customer inquiries via phone, email, and in-person regarding prescriptions, product information, and service-related issues.
- Assist customers in navigating their insurance benefits, ensuring clarity in medication coverage and payment options.
- Maintain accurate customer records and documentation of interactions, concerns, and resolutions.
- Educate customers on pharmacy services, including medication management, refill processes, and health programs.
- Work collaboratively with the pharmacy team to resolve discrepancies and enhance customer experiences.
Required Skills and Qualifications
- High school diploma or equivalent; some college coursework in healthcare or customer service is preferred.
- Proven experience in customer service, preferably in a healthcare or pharmacy setting.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle sensitive information in a confidential and professional manner.
- Proficiency in using pharmacy software and Microsoft Office Suite.
Preferred Skills
- Familiarity with insurance policies and billing practices.
- Knowledge of medication therapies and pharmaceutical terminology.
- Bilingual (Spanish/English) skills are a plus.
- Previous experience in a retail pharmacy environment.
Working Conditions
The Customer Service Representative role is primarily office-based, with a dynamic environment focused on teamwork and customer interactions. You may be required to work flexible hours, including evenings and weekends, to meet customer needs. The position involves prolonged periods of computer use and communication over the phone.
Compensation and Benefits