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We are seeking a talented Receptionist to join our team at Twilio. As the first point of contact for our company, you will play a crucial role in creating a positive and welcoming environment for all visitors and employees.

• Greet and welcome guests in a friendly and professional manner
• Answer and direct phone calls to the appropriate parties
• Manage incoming and outgoing mail and packages
• Maintain a clean and organized reception area
• Assist with administrative tasks as needed

• Excellent communication and interpersonal skills
• Proficiency in Microsoft Office Suite
• Ability to multitask and prioritize tasks effectively
• Previous experience in a customer service or administrative role is a plus

• High school diploma or equivalent
• 1+ years of experience in a similar role
• Strong attention to detail

Joining Twilio means being part of a dynamic and innovative team that is shaping the future of communication technology. We offer competitive salaries, comprehensive benefits, and opportunities for growth and development.

About the Role: As a Call Center Representative at Twilio, you will play a crucial role in providing exceptional customer service and support to our clients. You will be the first point of contact for customers, handling inquiries, resolving issues, and ensuring a positive experience for all.

• Answer incoming calls and respond to customer inquiries
• Provide information about products and services
• Resolve customer complaints and issues
• Identify and escalate priority issues
• Document all customer interactions

• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving abilities
• Basic computer skills
• Previous customer service experience is a plus

• High school diploma or equivalent
• Proven work experience in a customer service role
• Knowledge of CRM systems is a plus

• Competitive salary and benefits package
• Career growth opportunities within the company
• Dynamic and collaborative work environment

• Competitive salary and benefits package
• Career growth opportunities within the company
• Dynamic and collaborative work environment

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

We are seeking a highly skilled and experienced Project Manager to join our dynamic team. As a Project Manager, you will play a crucial role in overseeing and managing various projects from initiation to completion. This is an exciting opportunity to lead and collaborate with cross-functional teams to deliver successful outcomes.

• Develop project plans, timelines, and budgets
• Coordinate resources and team members to ensure project milestones are met
• Monitor project progress and communicate updates to stakeholders
• Identify and mitigate project risks
• Ensure project deliverables meet quality standards
• Manage project documentation and reporting

• Bachelor's degree in Business Administration, Project Management, or related field
• Proven experience as a Project Manager in a fast-paced environment
• Excellent communication and leadership skills
• Strong organizational and time management abilities
• Proficiency in project management tools and software

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Collaborative and supportive work environment
• Work-life balance initiatives

Join our dynamic team as a Customer Support Specialist and play a crucial role in ensuring customer satisfaction and loyalty. You will be the first point of contact for our valued customers, providing timely and effective assistance to resolve their queries and concerns.

• Respond to customer inquiries via phone, email, and chat in a professional and friendly manner
• Identify and assess customers' needs to achieve prompt resolution
• Provide accurate information about products and services
• Handle and resolve customer complaints with empathy and patience
• Escalate complex issues to the appropriate department for further investigation

• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Strong problem-solving skills
• Attention to detail and accuracy
• Prior experience in customer service or a related field is a plus

• High school diploma or equivalent
• Proficiency in Microsoft Office and CRM software
• Knowledge of help desk software and customer relationship management tools

• Competitive salary and benefits package
• Opportunities for career growth and development
• Positive and collaborative work environment
• Employee discounts on products

We are seeking a talented Systems Administrator to join our dynamic IT team. As a Systems Administrator, you will play a crucial role in maintaining and optimizing our organization's IT infrastructure. This position offers the opportunity to work with cutting-edge technology and make a significant impact on our operations.

• Manage and monitor all installed systems and infrastructure
• Install, configure, test, and maintain operating systems, application software, and system management tools
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks

• Proven experience as a Systems Administrator, Network Administrator, or similar role
• Knowledge of system security techniques and best practices
• Experience with databases, networks (LAN, WAN), and patch management
• Familiarity with various operating systems and platforms
• Resourcefulness and problem-solving aptitude
• Excellent communication skills

• Bachelor's degree in Computer Science, IT, or related field
• Certifications in Microsoft, Linux, or Cisco are a plus
• Minimum of 3 years of experience in a similar role

• Competitive salary
• Healthcare benefits
• Paid time off
• Career development opportunities
• Collaborative and inclusive work environment

We are seeking a detail-oriented and efficient Data Processor to join our team. As a Data Processor, you will play a crucial role in ensuring the accuracy and integrity of our data. This position offers the opportunity to work with cutting-edge technology and make a significant impact on our operations.

• Process and input data accurately and efficiently into databases
• Verify data for completeness and accuracy
• Generate reports and analyze data to identify trends
• Collaborate with team members to improve data management processes
• Ensure data security and confidentiality at all times

• Proficiency in data entry and database management
• Strong attention to detail and accuracy
• Excellent organizational and time management skills
• Ability to work independently and in a team environment
• Knowledge of data processing software and tools

• High school diploma or equivalent
• Prior experience in data processing or a related field
• Certification in data management is a plus

• Competitive salary and benefits package
• Opportunity for professional growth and development
• Dynamic and collaborative work environment
• Health and wellness programs

Description: 
We are looking for a responsible Administrative Assistant to perform a variety of administrative and clerical tasks. Duties of the Administrative Assistant include providing support to our managers and employees, assisting in daily office needs and managing our company’s general administrative activities.

Responsibilities

• Organize and schedule appointments
• Plan meetings and take detailed minutes
• Write and distribute email, correspondence memos, letters, faxes and forms
• Assist in the preparation of regularly scheduled reports
• Develop and maintain a filing system
• Update and maintain office policies and procedures
• Order office supplies and research new deals and suppliers
• Maintain contact lists
• Book travel arrangements
• Submit and reconcile expense reports
• Provide general support to visitors
• Act as the point of contact for internal and external clients
• Liaise with executive and senior administrative assistants to handle requests and queries from senior managers

Benefits:
Paid Time Off and Holidays with Generous Company Discounts annually given.
Life Insurance
Employee Wellness and 401k plans

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways