105,343 Jobs in Canada

The Company Specialises in ; 
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.

We are looking for a dedicated and enthusiastic Customer Service Representative to join our remote team. The ideal candidate will have at least 1 year of experience in customer support and a passion for delivering outstanding service. You will be responsible for responding to customer inquiries, resolving issues efficiently, and ensuring a positive customer experience through multiple communication channels.

• Respond to customer inquiries via email, chat, and phone in a timely and professional manner
• Resolve product or service problems by clarifying the customer's issue, determining the cause, and offering the best solution
• Maintain detailed and accurate records of customer interactions using CRM software
• Escalate complex issues to the appropriate department or team lead as needed
• Follow communication procedures, guidelines, and policies
• Provide feedback on the efficiency of the customer service process
• Stay up to date with product knowledge, company updates, and service offerings

• Minimum 1 year of experience in a customer service or support role
• Excellent verbal and written communication skills in English
• Strong problem-solving and conflict-resolution abilities
• Comfortable using remote tools such as Slack, Zoom, and CRM platforms (e.g., Zendesk, Fresh desk, Salesforce)
• Ability to multitask, prioritize, and manage time effectively in a remote environment
• High level of empathy, patience, and a customer-first attitude
• Reliable internet connection and a quiet workspace

The Customer Service Representative is responsible for providing exceptional service to customers by handling inquiries, resolving complaints, and offering accurate information about products and services. The role requires excellent communication, problem-solving skills, and a strong focus on customer satisfaction while maintaining a positive and professional attitude.

• Respond promptly to customer inquiries via phone, email, chat, or in-person.
• Provide accurate information about products, services, pricing, and policies.
• Handle and resolve customer complaints in a calm and efficient manner.
• Process orders, forms, applications, and requests accurately.
• Maintain customer records by updating account information in the system.
• Follow up with customers to ensure their issues are resolved and satisfaction is achieved.
• Escalate complex or unresolved issues to the appropriate department when necessary.
• Collaborate with other team members to improve customer experience and service efficiency.
• Adhere to company policies, procedures, and performance standards.
• Collect and report customer feedback to help improve products and services.

• High school diploma or equivalent (Bachelor’s degree preferred).
• Proven experience in customer service, call center, or client support roles.
• Excellent verbal and written communication skills.
• Strong problem-solving and conflict-resolution abilities.
• Proficiency with CRM systems (e.g., Zendesk, Salesforce, Freshdesk) and Microsoft Office tools.
• Ability to multitask, prioritize, and manage time effectively.
• Positive attitude, patience, and empathy toward customers.
• Team-oriented mindset with a focus on collaboration and continuous improvement.

• Experience in retail, telecommunications, banking, or e-commerce industries.
• Familiarity with sales support or technical assistance.
• Multilingual communication skills.

• Customer satisfaction (CSAT) and Net Promoter Score (NPS).
• First-call resolution rate.
• Response and resolution times.
• Quality assurance and call monitoring scores.
• Customer retention and feedback.

The TDD Software Engineer is responsible for designing, developing, and maintaining high-quality software solutions using Test-Driven Development (TDD) principles. This role involves writing automated tests before writing production code, ensuring robust, reliable, and maintainable software. The engineer collaborates closely with cross-functional teams to deliver scalable and testable code aligned with product requirements and agile practices.

• Develop clean, efficient, and maintainable code following TDD and Agile methodologies.
• Write unit, integration, and acceptance tests before implementing features.
• Collaborate with QA, DevOps, and product teams to ensure continuous integration and deployment (CI/CD) pipelines function effectively.
• Participate in code reviews to maintain coding standards and improve team knowledge sharing.
• Refactor existing code to improve performance, readability, and testability.
• Design and implement automated testing frameworks and tools.
• Debug and resolve software issues in both development and production environments.
• Contribute to architecture and design discussions, ensuring scalability and system reliability.
• Continuously improve testing strategies, coding practices, and documentation.

• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent experience).
• Strong proficiency in one or more programming languages (e.g., Java, C#, Python, JavaScript, TypeScript, Ruby, Kotlin).
• Solid experience with TDD, BDD (Behavior-Driven Development), and automated testing tools (e.g., JUnit, NUnit, Mocha, Jest, PyTest, RSpec).
• Familiarity with CI/CD tools (e.g., Jenkins, GitHub Actions, GitLab CI, CircleCI).
• Understanding of object-oriented design (OOD), SOLID principles, and clean code practices.
• Experience with version control systems (e.g., Git).
• Knowledge of Agile/Scrum methodologies.
• Excellent analytical and problem-solving skills.
• Strong communication and collaboration abilities.

• Experience with microservices architecture and cloud platforms (AWS, Azure, GCP).
• Knowledge of Docker, Kubernetes, or other containerization technologies.
• Familiarity with DevOps and infrastructure as code (IaC).
• Experience mentoring junior developers on TDD principles.

• High test coverage and low defect rate.
• Successful builds and deployments with minimal rollbacks.
• Timely delivery of features with verified test cases.
• Code quality metrics (e.g., maintainability, readability).
• Effective team collaboration and adherence to Agile sprints.

We are seeking a detail-oriented and highly motivated Data Entry Clerk to join our team. In this role, you will be responsible for accurately inputting, updating, and maintaining information in company databases and systems. The ideal candidate should be able to work independently, manage deadlines, and ensure data accuracy and integrity.

• Enter and update data into internal databases, spreadsheets, and systems
• Verify data accuracy by comparing it to source documents
• Organize files and collect data to be entered into the computer
• Maintain data confidentiality and comply with data integrity policies
• Generate reports, store completed work in designated locations, and perform backups
• Communicate with team members and supervisors regarding inconsistencies or issues

• Review data for errors or missing information and resolve discrepancies

  Experience:
• 1+ years of data entry or administrative experience (preferred but not always required)
• Experience with remote work tools (Zoom, Slack, Google Workspace, etc.) is a plus
• Familiarity with data management systems or CRM tools is an advantage

As a Project Manager, you will play a crucial role in overseeing and executing various projects from initiation to completion. You will be responsible for planning, organizing, and managing resources to ensure successful project delivery within scope, budget, and timeline.

• Develop project plans, including goals, objectives, timelines, and budgets
• Coordinate project resources, including team members, vendors, and stakeholders
• Monitor project progress and performance to identify and address issues
• Communicate with stakeholders to provide updates and gather feedback
• Manage project documentation, reports, and deliverables
• Ensure compliance with project management standards and best practices

• Bachelor's degree in a related field (e.g., Business, Engineering, IT)
• Proven experience as a Project Manager or similar role
• Strong organizational and leadership skills
• Excellent communication and interpersonal abilities
• Proficiency in project management tools and software
• PMP certification is a plus

• Competitive salary and benefits package
• Opportunity for professional growth and development
• Collaborative and supportive work environment
• Work on exciting and challenging projects
• Join a dynamic team of talented professionals

We are seeking a dedicated Customer Support Representative to join our team. As the first point of contact for our customers, you will play a crucial role in providing exceptional service and resolving inquiries efficiently. This position offers the opportunity to work in a dynamic environment and make a positive impact on our customers' experience.

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner
• Assist customers with product information, troubleshooting, and issue resolution
• Manage and update customer accounts and records
• Collaborate with internal teams to address customer needs and escalate complex issues
• Identify opportunities to improve processes and enhance customer satisfaction

• Excellent communication skills and a passion for helping others
• Strong problem-solving abilities and attention to detail
• Ability to multitask and prioritize in a fast-paced environment
• Previous customer service experience is a plus
• Proficiency in CRM software and Microsoft Office suite

• Competitive salary and benefits package
• Opportunities for growth and career development
• Positive and supportive work environment
• Employee discounts and wellness programs

Are you passionate about providing top-notch service and solving technical issues? Join our team as a Service Technician and play a crucial role in ensuring customer satisfaction and maintaining our equipment.

• Perform routine maintenance and repairs on equipment
• Diagnose and troubleshoot technical issues
• Interact with customers to provide technical support
• Ensure all service activities are completed in a timely and efficient manner

• Install and configure equipment according to specifications
• Inspect and test machinery to ensure proper functioning
• Repair or replace defective parts
• Document service and installation actions by completing forms, reports, logs, and records
• Collaborate with the service team to improve processes and procedures

• High school diploma or equivalent
• Proven experience as a Service Technician or similar role
• Strong technical skills and ability to troubleshoot complex issues
• Excellent communication and customer service skills
• Ability to work independently and as part of a team

• Competitive salary and benefits package
• Opportunities for professional growth and development
• Dynamic and supportive work environment
• Chance to work with cutting-edge technology

We are seeking a highly organized and detail-oriented Administrative Assistant to join our team. This role plays a crucial part in ensuring the smooth operation of our office and providing support to various departments.

• Manage and coordinate office activities and operations
• Handle incoming calls and emails, directing them to the appropriate personnel
• Assist in scheduling appointments and meetings
• Prepare and maintain documents, reports, and records
• Organize and maintain filing systems
• Perform general administrative tasks as needed

• Proven experience as an administrative assistant or in a similar role
• Proficient in MS Office and other relevant software
• Excellent communication and interpersonal skills
• Strong organizational and multitasking abilities
• Attention to detail and problem-solving skills

• High school diploma or equivalent; associate's degree preferred
• Previous experience in office administration or related field
• Ability to work independently and as part of a team

• Competitive salary
• Healthcare benefits
• Paid time off
• Career development opportunities
• Friendly and supportive work environment