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Customer Service Representative
Posted 1 day ago
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Job Description
A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. Customer feedback is priceless, and these CSRs can gather that for you. Problem-solving also comes naturally to customer care specialists. They are confident at troubleshooting and investigate if they don’t have enough information to answer customer questions or resolve complaints.
The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Responsibilities Customer Service Responsibilities list:- Manage large amounts of incoming phone calls
- Generate sales leads
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers
- Proven customer support experience or experience as a Client Service Representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively
- High school diploma
Company Details
Online Chat Agent
Posted 1 day ago
Job Viewed
Job Description
A Live Chat Support Agent is a pivotal role focused on providing real-time assistance to customers via online chat platforms. This position involves promptly addressing inquiries, resolving issues, and guiding users through products or services, ensuring a seamless and satisfactory customer experience. The agent must possess excellent communication skills, a deep understanding of the company's offerings, and the ability to troubleshoot effectively while maintaining a friendly and professional demeanor. By delivering swift and efficient support, Live Chat Support Agents play a crucial part in enhancing customer satisfaction and loyalty.
Requirements- High school diploma or equivalent; college degree preferred
- Proven experience in a customer support or similar role
- Excellent written communication skills
- Strong problem-solving abilities
- Ability to handle multiple chats simultaneously
- Familiarity with CRM systems and practices
- Basic understanding of e-commerce and online shopping
- Ability to work in a fast-paced environment
- Strong organizational skills
- High level of attention to detail
- Ability to stay calm under pressure
- Proficiency with typing and computer literacy
- Ability to work flexible hours, including weekends and holidays
- Positive attitude and customer-focused mindset
- Ability to work both independently and as part of a team
- Proficiency in multiple languages is a plus
- Respond promptly to customer inquiries via live chat
- Diagnose and troubleshoot issues with products or services
- Provide accurate information on company products and services
- Escalate complex issues to higher-level support or appropriate departments
- Assist with order placement, tracking, and processing returns
- Document interactions and resolutions in the CRM system
- Stay informed on product updates, changes, and promotions
- Maintain high customer satisfaction ratings
- Handle multiple chat conversations simultaneously
- Identify and address common customer concerns proactively
- Collaborate with team members to enhance support processes and tools
- Attend team meetings and training sessions
- Capture and relay customer feedback for improvements
- Follow company policies and protocols in all interactions
- Monitor chat queues to ensure efficient response times
Company Details
Customer Service Representative
Posted 3 days ago
Job Viewed
Job Description
Department: Customer Service Reporting Structure: Reports to Customer Service Manager Job Summary:
We are seeking a Customer Service Assistant to join our dynamic team in the Consumer Goods industry. The ideal candidate will be responsible for providing exceptional customer service and support to our clients. This role requires strong communication skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities:- Respond to customer inquiries via phone, email, and chat
- Assist customers with product information, order status, and issue resolution
- Process orders, returns, and exchanges
- Maintain accurate customer records and documentation
- Collaborate with other departments to ensure customer satisfaction
- High school diploma or equivalent
- 1-2 years of customer service experience
- Strong communication and interpersonal skills
- Ability to multitask and prioritize in a fast-paced environment
- Proficient in Microsoft Office and CRM software
If you are a customer service professional looking to join a growing company in the Consumer Goods industry, we want to hear from you! Please submit your resume and cover letter to apply for the Customer Service Assistant position.
Company Details
Computer programmer
Posted 3 days ago
Job Viewed
Job Description
We are seeking a talented and motivated Computer Programmer to join our dynamic IT team. The ideal candidate will be responsible for developing, testing, and maintaining software applications to meet the needs of our organization. If you have a passion for coding and problem-solving, we want to hear from you!
Responsibilities:- Write, test, and debug code for software applications
- Collaborate with other team members to design and implement new features
- Troubleshoot and resolve technical issues
- Ensure software meets quality standards and is delivered on time
- Stay up-to-date on industry trends and best practices
- Bachelor's degree in Computer Science or related field
- Proven experience as a computer programmer or software developer
- Strong knowledge of programming languages such as Java, C++, or Python
- Experience with database management systems
- Excellent problem-solving skills
- Ability to work well in a team environment
If you are a talented programmer looking for a challenging and rewarding opportunity, we encourage you to apply for this position.
Company Details
Urgent Care Physician
Posted 3 days ago
Job Viewed
Job Description
We are seeking a dedicated Urgent Care Physician to join our dynamic healthcare team. The ideal candidate will provide high-quality medical care to patients in our urgent care facility, treating a variety of acute illnesses and injuries.
Responsibilities:- Conduct thorough medical evaluations of patients presenting with urgent care needs
- Diagnose and treat a wide range of acute illnesses and injuries
- Prescribe medications and treatments as needed
- Perform minor surgical procedures when necessary
- Collaborate with other healthcare professionals to ensure comprehensive patient care
- Maintain accurate and up-to-date medical records
- Medical degree from an accredited institution
- Board certification in Family Medicine, Emergency Medicine, or Internal Medicine
- Current state medical license
- Experience working in an urgent care setting preferred
- Strong communication and interpersonal skills
- Ability to work efficiently in a fast-paced environment
- Conduct thorough medical evaluations of patients presenting with urgent care needs
- Diagnose and treat a wide range of acute illnesses and injuries
- Prescribe medications and treatments as needed
- Perform minor surgical procedures when necessary
- Collaborate with other healthcare professionals to ensure comprehensive patient care
- Maintain accurate and up-to-date medical records
Company Details
Admin Office Manager
Posted 5 days ago
Job Viewed
Job Description
We are currently seeking a friendly, highly sociable, and experienced individual to fill the role of full-time Admin Office Manager.
In this position, your responsibilities will include:
* Greeting and welcoming visitors with professionalism and a friendly demeanor.
* Answering and directing phone calls, taking messages, and providing information as needed.
* Collaborating closely with the HR Manager and other department heads.
* Scheduling appointments and managing calendars.
* Performing clerical tasks such as filing, photocopying, and faxing.
* Handling incoming and outgoing mail and packages.
* Assisting with various administrative duties as required.
To excel in this role, we require:
* Fluency in English, both spoken and written. French is a plus.
* Previous experience as a front desk receptionist or in a similar position is preferred.
* Professional phone etiquette and the ability to handle inquiries courteously.
* Exceptional customer service and interpersonal communication skills.
* Strong organizational abilities and the capacity to manage multiple tasks efficiently.
* Proficiency in QuickBooks, Microsoft 365 or other accounting software is a plus.
* Attention to detail for proofreading documents and forms.
* Familiarity with standard office equipment and computer systems.
If you meet these qualifications and are interested in joining our team, we look forward to receiving your application.
Company Details
Office Admin Assistant
Posted 5 days ago
Job Viewed
Job Description
We are currently seeking a friendly, highly sociable, and experienced individual to fill the role of full-time Office Admin Assistant.
In this position, your responsibilities will include:
* Greeting and welcoming visitors with professionalism and a friendly demeanor.
* Answering and directing phone calls, taking messages, and providing information as needed.
* Collaborating closely with the HR Manager and other department heads.
* Scheduling appointments and managing calendars.
* Performing clerical tasks such as filing, photocopying, and faxing.
* Handling incoming and outgoing mail and packages.
* Assisting with various administrative duties as required.
To excel in this role, we require:
* Fluency in English, both spoken and written. French is a plus.
* Previous experience as a front desk receptionist or in a similar position is preferred.
* Professional phone etiquette and the ability to handle inquiries courteously.
* Exceptional customer service and interpersonal communication skills.
* Strong organizational abilities and the capacity to manage multiple tasks efficiently.
* Proficiency in QuickBooks, Microsoft 365 or other accounting software is a plus.
* Attention to detail for proofreading documents and forms.
* Familiarity with standard office equipment and computer systems.
If you meet these qualifications and are interested in joining our team, we look forward to receiving your application.
Company Details
Admin Office Manager
Posted 5 days ago
Job Viewed
Job Description
Our company is seeking a versatile Admin Office Manager to ensure high levels of client satisfaction and Team Member development. The Front Office Manager also manages the problem solving of Team Member and client issues while remaining professional at all times.
Responsibilities
* Recommend and administer front office procedures and service standards.
* Ensure all needed reports are run.
* Ensure proper cash and key control programs are effective and followed.
* Resolve client concerns and implement resolutions.
* Schedule labor force and assign work for efficient use of equipment and personnel.
* Ensure compliance by all front office personnel with Company and departmental rules, policies, and procedures.
* Plan, manage, and monitor work as well as hiring, communicating, coaching staff, and building relationships.
* Perform other related duties as assigned.
Qualifications:
* Well organized and demonstrated strong problem solving skills. Effective supervisory and communication skills.
* Ability to establish and maintain effective working relationships with staff and guests.
* Bilingual highly desirable.
* Minimum of three years front office operations experience. Two years supervisory experience preferred.
* High school education or equivalent.
If you qualify for this job position, Send in a recent copy of your resume.
Company Details
Office Admin Assistant
Posted 5 days ago
Job Viewed
Job Description
We are a fast-paced company looking for a reliable Administrative Assistant. In this role, you will provide product and service support to customers and office management to facilitate sales and help resolve any emerging problems customers may face. We expect the candidate to perform well in a team environment and have exceptional people skills.
RESPONSIBILITIES
* Perform additional duties as needed.
* Compiling and reviewing invoices for payment processing.
* Adhering to safety procedures, using personal protective equipment, and following safe work practices.
* Communicate and follow up with clients on outstanding invoices and assist with the resolution of disputed accounts.
* Gathering necessary information for invoice payments and creating vouchers with invoice details in accordance with accounting policies.
* Maintaining detailed records of outstanding payables to prevent overpayments and vigilantly monitor payments to ensure timely vendor settlements.
* Processing invoices, reviewing financial data for accounts payable maintenance, and offering clerical support for the organization's financial obligations.
* Confirming vendor accounts through monthly statement reconciliation and transaction verification and archiving historical documentation such as invoices, reports, receipts, and checks.
REQUIREMENTS
* Native proficiency in English is required. Proficiency in French is a plus
* · 1+ years of proven experience in customer sales and support roles - must have
* · Proven track record in converting general incoming customer inquiries through phone and chat into sales
* · Strong phone and chat contact handling skills and active listening
* · Excellent communication skills
* · Ability to multi-task, prioritize, and manage time effectively
* · Highly processed-oriented with rigorous and tenacious follow-up abilities
* · Proficiency with MS Office Suite, particularly Excel, CRM systems and back-office environments
* · Work well autonomously as well as in a team environment
* · High/College degree required, University degree will be considered an asset
BENEFITS
* Company events
* Dental care
* Health insurance
* On-site parking
* Paid time off
* RRSP match
Company Details
Admin Office Assistant
Posted 5 days ago
Job Viewed
Job Description
We are a fast-paced company looking for a reliable Administrative Assistant. In this role, you will provide product and service support to customers and office management to facilitate sales and help resolve any emerging problems customers may face. We expect the candidate to perform well in a team environment and have exceptional people skills.
RESPONSIBILITIES
* Perform additional duties as needed.
* Compiling and reviewing invoices for payment processing.
* Adhering to safety procedures, using personal protective equipment, and following safe work practices.
* Communicate and follow up with clients on outstanding invoices and assist with the resolution of disputed accounts.
* Gathering necessary information for invoice payments and creating vouchers with invoice details in accordance with accounting policies.
* Maintaining detailed records of outstanding payables to prevent overpayments and vigilantly monitor payments to ensure timely vendor settlements.
* Processing invoices, reviewing financial data for accounts payable maintenance, and offering clerical support for the organization's financial obligations.
* Confirming vendor accounts through monthly statement reconciliation and transaction verification and archiving historical documentation such as invoices, reports, receipts, and checks.
REQUIREMENTS
* Native proficiency in English is required. Proficiency in French is a plus
* · 1+ years of proven experience in customer sales and support roles - must have
* · Proven track record in converting general incoming customer inquiries through phone and chat into sales
* · Strong phone and chat contact handling skills and active listening
* · Excellent communication skills
* · Ability to multi-task, prioritize, and manage time effectively
* · Highly processed-oriented with rigorous and tenacious follow-up abilities
* · Proficiency with MS Office Suite, particularly Excel, CRM systems and back-office environments
* · Work well autonomously as well as in a team environment
* · High/College degree required, University degree will be considered an asset
BENEFITS
* Company events
* Dental care
* Health insurance
* On-site parking
* Paid time off
* RRSP match