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We are seeking a detail-oriented and reliable Data Entry Operator to join our team. The ideal candidate will be responsible for accurately entering, updating, and maintaining information in our databases and systems. This position requires a high level of attention to detail, accuracy, and confidentiality. The ideal candidate should be organized, able to work independently, and capable of meeting deadlines in a fast-paced environment.

Responsibilities:

• Enter and update customer, financial, and product data into company databases with speed and accuracy.
• Review data for errors or discrepancies and correct any inconsistencies.
• Maintain data integrity and confidentiality at all times.
• Prepare, compile, and sort documents for data entry.
• Verify and cross-check data from multiple sources to ensure accuracy.
• Generate and maintain regular reports as required.
• Assist in data cleanup and organization projects.
• Support other administrative and clerical tasks as needed.

Skills and Qualifications:

• Proven experience as a data entry operator, clerk, or similar role.
• Excellent typing speed and accuracy.
• Proficient in MS Office (Word, Excel) and data management software.
• Strong attention to detail and organizational skills.
• Ability to handle sensitive information with integrity and confidentiality.
• Good written and verbal communication skills.
• Ability to work independently and manage time efficiently.

Education and Experience:

• High school diploma or equivalent required.
• Additional computer or administrative training is a plus.
• 1–2 years of experience in data entry or related administrative work preferred.

Ideal Candidate:
The ideal candidate is dependable, self-motivated, and meticulous. They take pride in accuracy, manage their time well, and thrive in a structured environment where attention to detail matters.

Key Responsibilities

- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.

- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.

- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.

- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.

- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.

- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.

- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.

# Required Qualifications & Skills

- *Education:* Minimum OND/HND or Bachelor’s degree in Business, Communications, or related field.

- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).

- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.

- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.

- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.

# What We Offer

- Competitive salary + quarterly performance bonus.

- Comprehensive health, dental, and vision insurance.

- Structured onboarding and ongoing training programs.

- Friendly, growth‑oriented work environment with clear career pathways.

Company Specialization:
Inbound & Outbound Communication – Manage phone calls, emails, live chat, and social media inquiries with professionalism and efficiency; maintain accurate interaction records and response protocols.
Order & Shipment Support – Facilitate seamless order processing, real-time tracking, delivery coordination, and address modifications; resolve shipment delays, damages, and returns with urgency and precision.
Problem Resolution – Analyze customer concerns, determine underlying issues, and deliver effective solutions; conduct thorough follow-ups to ensure satisfaction while documenting resolution protocols.
Account Management – Maintain current customer profiles, process billing queries, and handle credit-note transactions within our integrated ERP platform.
Process Improvement – Drive operational excellence by recommending service enhancements, contributing to knowledge-base development, and providing actionable feedback to operations teams.
Performance Metrics – Consistently achieve KPI benchmarks including average handling time, first-call resolution rates, customer satisfaction scores, and SLA adherence.
Team Collaboration – Partner with logistics, finance, and IT departments to address cross-functional challenges; actively engage in daily briefings and professional development sessions.
Required Qualifications & Skills
Experience: 1-2 years in customer service within logistics, e-commerce, or related sectors (exceptional recent graduates with proven communication abilities encouraged to apply).
Technical: Advanced proficiency in CRM platforms (Salesforce, HubSpot), ticketing systems, and Microsoft Office Suite; foundational understanding of logistics operations preferred.
Language: Excellent English communication skills (verbal & written); proficiency in additional Nigerian languages highly valued.
Soft Skills: Exceptional active listening, empathy, analytical thinking, and conflict management capabilities; composed under pressure with collaborative team dynamics.
What We Offer
Competitive compensation package with quarterly performance incentives.
Comprehensive health, dental, and vision coverage.
Robust onboarding program and continuous professional development opportunities.
Dynamic, growth-focused workplace culture with transparent advancement pathways.

Job Summary:

The Medical Office Front Office Manager is responsible for overseeing the day-to-day operations of the virtual front desk and reception area in a medical practice or healthcare facility. This position ensures that patients receive exceptional service, front office operations run smoothly, and administrative procedures are compliant with healthcare regulations and company policies.

Key Responsibilities:Patient Services:

• Greet and check-in patients promptly and courteously.
• Manage appointment scheduling, confirmations, and rescheduling.
• Collect and verify patient medications and personal information.
• Handle patient billing and weekly billings of clinic
• Filing and updating medical records in real time

Front Office Operations:

• Enforce front desk policies and procedures.
• Ensure efficient flow of communication between front office and clinical staff.
• Monitor office supplies and coordinate ordering as needed.

Insurance and Billing:

• Oversee verification of patient insurance coverage.
• Ensure accurate entry of billing and coding information.
• Work with billing department to resolve patient account issues.

Compliance & Records:

• Ensure patient information is handled in compliance with HIPAA regulations.
• Maintain accurate and up-to-date patient records.
• Prepare reports on front office productivity and performance metrics.

Customer Service & Conflict Resolution:

• Address patient concerns and resolve complaints professionally.
• Act as a liaison between patients, providers, and staff.

Qualifications:

Education and Experience:

• High school diploma required; Associate or Bachelor’s degree in healthcare administration or related field preferred.
• Minimum 3 years of experience in a medical office environment.
• At least 1 year of supervisory or management experience required.

Skills:

• Strong knowledge of medical office procedures and terminology.
• Proficiency with Electronic Medical Records (EMR) systems.
• Excellent organizational and multitasking skills.
• Strong interpersonal and communication abilities.
• Knowledge of insurance verification and billing processes.

Working Conditions:

• Fast-paced medical office environment.
• May require long periods of sitting and use of computers.

24H Virtual Receptionist offers an incredible staff of loyal Receptionists ready to help businesses streamline growth. Our team strives because they are as much of a priority as our clients and their customers. All positions are remote so constant check-ins and communication are key. On top of a supportive work environment, we offer a lot of incentives! Bonus, Gifts, etc! We recognize hard work and it is always appreciated.

24H Virtual Receptionist Introduction

24H Virtual Receptionist offers their clients the ability to stay present in their business while we assist with their inbound calls. We are seeking Virtual Receptionists to add to our growing company, this is an excellent opportunity for someone looking for remote work. Similar job experience is preferred but not required. We are seeking dependable individuals who will deliver high-quality customer service under minimum supervision, and of course, bring a positive attitude!

Virtual Receptionist Responsibilities

Responsibilities include the following:
– Input summary notes for each call
– Attend to inbound calls
– Make outbound calls when requested
– Ability to clearly communicate and build rapport with diverse audiences via phone and email
– Efficiently answer inquiries; call transfer; call screening; qualifying leads; taking messages; schedule appointments; register event attendees; process orders; other tasks as needed
– Ensure first call resolution through problem-solving and effective call handling
– Represent 24H Virtual Receptionist and its clients professionally
– Respect for team members while contributing to a diverse and vibrant virtual work environment
– Grasp material fairly quickly

Schedule

As we are a 24/7 service provider we have various shift combinations available.

Pay

Amazing customer service is valued, pay is to be discussed.

Incentives Breakdown

When we grow you grow – raises and bonuses offered
– Engaging work environment
– Contractor position qualifies for write-offs during tax season

Virtual Receptionist Qualifications

– Outstanding customer service, able to build a quick rapport with callers
– Have excellent written and verbal communication skills, including proper English grammar and spelling
– Call handling experience
– Ability to multitask in a fast-paced environment
– Quick learner
– Highly reliable and ability to stay on task while self-managing
– Mandatory high-speed internet connection, noise-canceling headset, and laptop with compatible operating system (no chrome books)
– Must be proficient with basic PC skills
– Positive Attitude

***While there are various positions available we are looking to grow our French team so Bilingual candidates will have priority

Schedule is Tuesday-Saturday

10am-7pm

Job Responsibilities: answer phones, take payments, prepare documents

Qualifications:  
basic computer skills

**' 
 
This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused

Hours per week:

• 30-39

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We are Smile Centre – a modern, fresh, and growing dental practice located in Maple (Vaughan), and we’re looking for a warm, enthusiastic Dental Administrator / Front Desk Receptionist to join our team.

At Smile Centre, we believe that great dentistry starts with great people. Our mission is to help patients love and keep their teeth for life, and our admin team is at the heart of creating that welcoming, 5-star experience that keeps patients coming back.

Who we’re looking for:

• Someone eager to learn and grow with us.
• Passionate about people, with a natural talent for making others feel cared for and comfortable.
• Tech-friendly and confident using digital systems (we’re fully paperless, with online booking, digital reviews, two-way texting, and virtual consultations).
• Dentrix/Dexis experience is a bonus, but not a dealbreaker – we’re happy to train the right person.
• A background in dental assisting would be an asset (but not required).

Why Smile Centre?

• A positive, supportive team that feels like family.
• Opportunities for growth and training across our network of practices in the GTA (We are not a corporate office - We are a small group practice.)
• A modern, digital office with great doctors and an environment where you’ll be appreciated.
• The chance to make a real difference in people’s lives every single day.

We are looking for a Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist’s duties include offering administrative support across the organization. You will coordinate front-desk activities, including distributing correspondence and redirecting phone calls. To be successful as a Receptionist, you should have a pleasant personality, as this is also a customer service role. You should be able to deal with emergencies in a timely and effective manner, while streamlining office operations. Multitasking and stress management skills are essential for this position. This role may require working in shifts, so flexibility is a plus. Ultimately, a Receptionist’s duties and responsibilities are to ensure the front desk welcomes guests positively, and executes all administrative tasks to the highest quality standards.

Responsibilities

• Direct visitors to the appropriate person and office
• Answer, screen and forward incoming phone calls
• Ensure reception area is tidy and presentable, with all necessary stationery and material (e.g. pens, forms and brochures)
• Provide basic and accurate information in-person and via phone/email
• Receive, sort and distribute daily mail/deliveries
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges)
• Order front office supplies and keep inventory of stock
• Update calendars and schedule meetings
• Arrange travel and accommodations, and prepare vouchers
• Keep updated records of office expenses and costs
• Perform other clerical receptionist duties such as filing, photocopying, transcribing and faxing

Skills

• Proven work experience as a Receptionist, Front Office Representative or similar role
• Proficiency in Microsoft Office Suite
• Hands-on experience with office equipment (e.g. fax machines and printers)
• Professional attitude and appearance
• Solid written and verbal communication skills
• Ability to be resourceful and proactive when issues arise
• Excellent organizational skills
• Multitasking and time-management skills, with the ability to prioritize tasks
• Customer service attitude
• High school degree; additional certification in Office Management is a plus

This position is a combination data entry clerk/receptionist. This role plays a pivotal role in welcoming guests and members into our Headquarters as well as the quality control and processing of member data.

When offices are open, the data clerk/receptionist provides front desk support to staff, Union Members, building tenants, and guests. This position requires a friendly, capable individual with a focus on customer service and organization. The data clerk/receptionist will be responsible for greeting people, directing them as needed, distributing parking validations, managing building access badges, mail distribution, flow of correspondence, as well as additional clerical duties. The data clerk/receptionist has a pivotal role in the quality and processing of our member data.

Essential Functions :

• Listen to recorded phone calls and complete all necessary evaluations for each call.
• Track and record membership data
• Communicate daily priorities, case-specific details to manager
• Handle project information with appropriate confidentiality
• Maintain accurate and orderly member records of all quality audits.
• Promptly communicate issue and trends to the manager
• Uses quality monitoring data management system to compile and track
• Prepares and analyzes quality reports
• Perform other duties as assigned
• Quality check audio recordings and log accordingly
• Greets and directs visitors – when in office
• Takes and retrieves messages for various personnel – when in office
• Covers breaks for full time receptionist – when in office
• Operates internal technology tools
• Processes and scans opt-out cards
• Scan materials for upload into database
• Match scanned card images to member records
• Assist in the maintenance of an organized filing system for paper card storage
• Perform light typing, word processing, list pulling, and mail merging for program staff as directed by supervisor
• Assist with collating materials for workshops, meetings, packets, annual convention, and other purposes as directed
• Receives, sorts, and forward’s incoming mail. Maintains and routes publications.
• Coordinates the pick-up and delivery of express mail services (FedEx, UPS, etc.)
• Assists in the ordering, receiving, stocking and distribution of office supplies.
• Assists with other related clerical duties such as photocopying, faxing, filing, and collating.

Competencies :

• Flexibility and Reliability
• Communication Proficiency.
• Collaboration Skills.
• Customer/Client Focus.
• Strong attention to detail.
• Strong time management skills / problem solving skills and analytical skills.
• Strong process analytical and organization skills.
• Ability to work with minimal supervision.

Requirements :

• Excellent oral and written communication skills in English
• Basic computer literacy
• An intermediate working knowledge of Microsoft Outlook email and calendaring
• Competent in Microsoft Word and Excel
• A willingness and ability to learn the organization’s technology tools
• Strong attention to detail
• Strong organizational skills and record-keeping ability
• Follows procedures, and makes suggestions to improve processes
• Friendly, and team oriented
• Strong personal planning, motivation, and time management skills
• Ability to work with people from other cultures and backgrounds
• Ability to lift 30 pounds
• High school diploma or equivalent
• Computer work, phone work, occasional field work