121 Retail Management jobs in Ottawa

OVERVIEW:

Reporting directly to the Senior Vice President & General Manager, Quickie, the Director, Retail store Operations will be responsible for developing and driving operational excellence and training for the global retail business. With a well-documented record of success as an accomplished retail operations leader in the retail convenience industry, you will manage the existing retail business, develop the operational processes and policies, and support and contribute to training programs to engage our customer journey.

RESPONSIBILITIES:

Operational Process & Policies

• Manage store transitions with partners from across the organization.
• Manage operations to ensure effective execution of programs in-store to meet sales and profitability expectations.
• Develop operational processes and policies to drive efficiencies.
• Create initiatives that are best practices.
• Accountable for proper control systems and compliance, including standards, human resources, workplace health and safety, along with other legislative requirements.

Team Leadership

• Manage team of Territory Managers in Eastern Ontario and Quebec.
• Provide regular and ad hoc coaching to team members based on structured goals and day-to-day challenges.
• Quickly and professionally address any performance or personnel concerns.

Store Leadership

• Recommend and advise on real estate locations and budgeting pro-formas.
• Accountable for achieving financial results in retail stores.
• Lead business planning and forecast meetings for the division.
• Manage promotional flows and drive margin opportunities.
• Recruit, develop and motivate retail store teams.
• Identifying opportunities in existing retail operation. Take action and make necessary adjustments or changes where accountable. Make recommendations for change or improvement, in collaboration with data and feedback from relevant partners.

Expense Management

• Determine annual goals based on sales revenue, competitive changes and store changes.
• Monitor and maintain annual/quarterly and monthly plans to drive profitability through operating expense management.

Communication

• Develop robust communication vehicles to disseminate key information and directives.
• Organize and manage weekly store.
• Ensure that the business communicates objectives or business updates/changes to cross-functional partners, internal and external teams.
• Develop and manage the retail calendar for all activities, including marketing, events, product flow, and openings.
• Assess and identify opportunities to impact customer.
• Develop training materials to drive revenue and motivate teams.
• Training focus on customer service and leadership development.
• Create and implement customer service strategies, plans and materials to set the standard for all store staff.

Reporting

• Create store KPI's, monitor and develop reporting mechanisms.
• Evaluate performance drives to enhance revenue.
• Collaborate with Finance and lT to ensure all reporting is efficient and effective.

EDUCATION, SPECIALIZED KNOWLEDGE & SKILLS:

• Minimum 5 years of experience as a Retail Director or in a senior retail operation role.
• Strong competency with systems, operations, training and development.
• Builds collaborative relationships, fostering trust and valuing differences.
• Experience managing a fast-growing business, including store openings.
• Thorough understanding of grocery retail processes and store operations.
• Knowledge of the competitive retail environment & fuel business.
• Strong financial acumen and the ability to manage P&Ls, revenue plans and drive profitability.
• Effectively translates data into actionable insights.
• Ability to communicate effectively in both official languages is preferred.

OTHER:

• Demonstrates integrity and honesty, is a role model for others.
• Excellent interpersonal skills, open and transparent with an ability to communicate with all levels.
• Strong verbal and written presentation skills.
• Passion for retail and driving results.
• Available to travel extensively across the business frequently. Must have access to a vehicle and a clean driving record.

WHY JOIN THE QUICKIE TEAM?

• Learn and collaborate with the best in the industry.
• Supportive colleagues and leaders who are passionate about providing exceptional service.
• Competitive compensation package.
• 3 weeks vacation to start.
• Complete benefits program including health, medical, dental, and life insurance.
• RRSP plan with Company match from day one.
• "The perks" include employee gym membership reimbursement, discounts on motor fuels at our service stations, and purchases of equipment and heating oil.

OUR CORE VALUES:

As a potential new colleague, it is important to us that when you consider a new opportunity, you understand a little about our company, its history, and its values. It is important to us that our values fit with yours, then everyone wins. Our Core Values are the cornerstone of who we are as a company, and what we value. We hope that our Core Values speak to you and what you value.

• Customers First - We exist, first and foremost to serve our customers. They must be at the heart of all the decisions we make.
• Long-Term Focused - We value long-term success over short-term gains.
• Respect Each Other - Each person with whom we work, communicate, and do business is valued and treated with dignity and respect.
• Do The Right Thing - We stand by our word and do what's right.
• Own It - We are encouraged to be entrepreneurial and make decisions as if the business were our own.
• Ever Evolving - We embrace positive change and always seek to improve.

Quickie is a Canadian-owned, modern retail store with a customer-centric approach to convenient shopping. We have been a part of communities in Ontario and Quebec for over 50 years. In 2021, we joined MacEwen Petroleum, one of Canada's leading independent petroleum and convenience store companies.

The Company's continuing success is based on each one of our Quickie employees and retailers living our core values. First and foremost is our commitment to taking care of our customers.

Before an offer of employment is extended, a minimum of two business references will be required and candidates must complete pre-employment testing which comprises a criminal record check.

Please notify Human Resources if you wish to receive this job posting in a different format or if you require any other accommodation during the recruitment process.

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

This posting is for a vacant position.

PURPOSE

The Operations Manager is accountable to General Manager, Retail for managing the efficient and safe day-to-day operations and maintenance of St. Laurent Shopping Centre, Hampton Park Plaza and Market Square comprising of approximately 1.2 million square feet.

DUTIES AND RESPONSIBILITIES

1. Building Operations

Provides guidance, manages and inspects all building and site operations in the areas of facilities and equipment maintenance (incl. all mechanical, electrical, power, plumbing, security and other auxiliary equipment), HVAC, fire and life safety, emergency procedures, ground-keeping and security to ensure the property adheres to the existing building & fire codes as well as existing company policies & procedures.

2. Service Contracts

Negotiates, prepares, approves and controls third-party service contracts for preventative and emergency facilities and equipment maintenance, security and ground-keeping to ensure that the property is timely maintained and secured in accordance with landlord's specifications.

3. Building Improvements

Develops and implements various policies & procedures, performs design reviews and approvals, coordinates contractors, supervises and inspects construction sites, prepares progress reports and otherwise closely works with other business units to ensure that all facility upgrade/retrofit as well as capital projects, new construction, environmental projects and landlord base building & tenant leasehold improvement work are performed on time and within approved budget.

4. Planning and Budgeting

As a member of the senior property management team, participates in policy definition, goal setting, facility planning, program implementation & maintenance, environmental compliance and associated "green" initiatives as well as operations budgeting and forecasting to ensure the overall asset management goals, approved budget and objectives for the property are met.

5. Continuous Improvement and Sustainability

Monitors, analyses and reports on various operations metrics (maintenance, insurance claims, equipment utilizations, utilities usage, project data, security reports etc.) and suggests continuous improvements to ensure that all facilities and site equipment and systems are utilized and maintained in the most cost-effective manner; stays current on best practices in the industry pertaining to building operations, core building systems and energy management and ensures that the best practices are continuously reviewed for compatibility and match with the managed portfolio of properties to achieve operational efficiencies.

6. Stakeholder Relationships

Builds trust and maintains positive and value-adding relationship with tenants, visitors, government authorities, businesses, contractors, other business units, customers, investors etc.

7. Team Development

Is responsible for hiring, on-the-job training and managing maintenance and engineering personnel.

Any other job related duties and/or projects that may be assigned.

MINIMUM REQUIREMENTS

Skills, Knowledge, Experience and Education

• Minimum 7 years of relevant work experience
• Previous experience at regional or multi-regional retail centre
• Previous experience with large-scale central plant HVAC system
• Previous experience with operating budgets and re-forecasting processes
• Previous experience working with Unions is an asset
• Working knowledge of MS Office applications and Yardi

Core Competencies

• Excellent interpersonal skills
• Excellent organizational skills
• Strong communication skills both verbal and written
• Strong team building and management skills

ADDITIONAL REQUIREMENTS

• Certification in one of the core building operations systems (e.g. HVAC, Boiler etc.) is an asset
• Solid knowledge of WHMIS requirements is an asset
• Experience managing teams is an asset
• Experience managing projects is an asset

About Gap
Gap has always been about optimistic American style. Starting with our very first store on Ocean Avenue in San Francisco, opened almost 50 years ago by Doris and Don Fisher. The thread that's run through those five decades is the phenomenal people that make up our brand - our employees and our customers. People who are rooted in the legacy that makes Gap what it is, but who are also focused on the future. People who want to leave the world better than they found it.

We've built our brand on staying true to our roots while always being out in front of what's next. If you want to be part of an iconic American brand, and help lead the way for where we're headed, we'd love to have you join us.

About The Role
In this role, you will support the store leadership team by performing functional tasks as assigned. You will act as a role model to employees to support selling behaviors and the execution of tasks in specific areas of expertise. You will focus on leading processes, executing tasks, and maintaining productivity to ensure goals are met. Through collaboration with your leadership team, your goal is to role model and teach your team and drive behaviors to deliver a best-in-class customer experience.

What You'll Do

• Consistently treat all customers and employees with respect and contribute to a positive work environment.
• Promote customer loyalty by educating customers about our loyalty programs.
• All leads are expected to become experts of the brand's selling behaviors by role modeling these behaviors with every customer who walks through our doors and allowing us to provide an exceptional customer experience.
• Support sales leader during (non-peak) hours, with the customer as the primary focus
• Support the store leadership team by collaborating effectively with employees and ensuring work tasks are completed in a timely and efficient manner
• Build and share expertise in the product lifecycle
• Support completion of work before or after the store operating hours, inclusive of opening and/or closing checklists
• Leverage omni-channel to deliver a frictionless customer experience.
• Ensure all compliance standards are met.

Who You Are

• You embody Gap Inc's Purpose, Mission, Vision, Values and Behaviors
• Provides clear and direct communication of expectations.
• Ability to utilize technology effectively to engage with customers and team to meet goals
• Demonstrate interest and initiative towards continuous improvement and growth
• Agreeable to work a flexible schedule to meet the needs of the business, including holiday, evening, overnight and weekend shifts.
• Able to maneuver around the sales floor, stockroom and office and can lift up to 30 pounds.

Benefits at Gap

• Merchandise discount for our brands: 50% off regular-priced merchandise at Gap, Banana Republic, Old Navy and Athleta, 30% off at Outlet, and 10% off markdowns at Gap, Banana Republic and Outlet.
• Competitive Paid Time Off plans.*
• Company match for donations and volunteer time*
• Registered Retirement Savings Plan
• Employee stock purchase plan.*
• Medical, dental, vision and life insurance.*
• Virtual health care 24/7*
• Maternity/Parental Top Up.*
• See more of the benefits we offer.
• For eligible employees

Gap Inc. is an equal-opportunity employer and is committed to providing a workplace free from harassment and discrimination. We are committed to recruiting, hiring, training and promoting qualified people of all backgrounds, and make all employment decisions without regard to any protected status. We have received numerous awards for our long-held commitment to equality and will continue to foster a diverse and inclusive environment of belonging. In 2022, we were recognized by Forbes as one of the World's Best Employers and one of the Best Employers for Diversity.

THE COMPANY

Swatch embraces the values that coexist in the worlds of art, design, fashion and technology; and lends to them its own spark of creativity. Thus, Swatch is considered a canvas upon which a myriad of expressions have been applied. Cutting edge style, trend setting looks and technology friendly accents have all added to the amazement of owning a Swatch.

JOB DESCRIPTION

The Assistant Store Manager, reporting to the Store Manager, plays a key role in managing all aspects of the store's operations. This role involves driving sales through motivation and support of the staff, guiding the sales team to provide exceptional customer service for sales growth, and meeting operational objectives and ensuring adherence to company policies and procedures. Assistant Store Manager has to possess the following Swatch Core Competencies: Customer Focus, Drive for Results, Creativity, Problem-Solving, Humility, Integrity, Building Effective Teams and Relationships.

Starting base pay of $46,000.00 plus monthly performance bonus.

Benefits:

• Paid Vacations
• Paid sick days
• Health benefits, including dental and vision coverage.
• Life insurance
• RRSP contributions with company match
• Company Discount

Responsibilities include:

• Customer Service & Sales Generation: Coaching the sales team to enhance customer experiences and achieve sales targets, ensuring product knowledge, and monitoring performance.
• Operations: Assisting in managing store efficiency, adhering to procedures, inventory control, and addressing inventory discrepancies.
• Personnel Management: Supporting recruitment, development, and disciplinary processes, contributing to staff evaluations and development plans.
• Visual Merchandising: Helping maintain store presentation standards.
• Other: Upholding workplace safety, serving as a role model for company policies and procedures.

Working Conditions:

Work is performed with moderate physical effort is required and significant walking and standing is required for the majority of each shift. While this position has a low risk of injury, the position requires lifting, pushing, pulling and holding (up to 35 lbs and above with appropriate support) of boxes and store fixtures, as well as, significant focus when completing paperwork, cash management or using the POS.

Employment Status:

Full-Time: 40 hours per week on average. Must maintain open availability to meet the needs of the business and may be required to work more than 40 hours per week, including certain holidays and blackout dates.

PROFILE

• Strong communication skills (verbal & written), including strong relationship building skills.
• Availability to work opening and closing shifts; flexible hours including weekends and holidays.
• Effective leadership skills to mentor and motivate retail team.
• Results oriented with a high level of energy and enthusiasm.
• Ability to communicate in a clear concise and understandable manner.
• Must be a self-starter who works well independently and in team environments.

PROFESSIONAL REQUIREMENTS

• At least 2 years retail leadership experience, preferably in fashion and/or accessories.
• Intermediate computer skills with working knowledge of MS Office.
• Experience working with POS systems.

Job location

Richmond Street West 555

M5V 3B1 Ottawa ON KN J (Ontario)

Canada

Company address

The Swatch Group (Canada) Ltd.

555, Richmond Street West

Suite 1105

CA-Toronto M5V 3B1, Ontario

This is your opportunity to step into an Assistant Manager role with a dynamic beauty and lifestyle retailer that empowers individuals to express themselves with confidence, style, and authenticity. As the Assistant Store Manager, you'll be the right hand to the Store Manager — helping to drive sales, develop a motivated team, and deliver an inclusive customer experience in a high-energy retail environment. You'll have the opportunity to lead on the floor, coach team members, and ensure the store reflects the brand's vision while supporting diverse beauty needs including haircare, cosmetics, wigs, and styling solutions.

Description

• Support the Store Manager in leading daily operations, from sales performance to scheduling.
• Inspire and coach team members to provide knowledgeable service and build customer loyalty.
• Take ownership of key functions: merchandising, inventory flow, loss prevention, and operational compliance.
• Act as a role model on the floor — driving sales, motivating staff, and ensuring an exceptional customer experience.
• Build community connections by engaging with local stylists, salons, and beauty enthusiasts.
• Step up as acting Manager in the Store Manager's absence.

Requirements

• Previous leadership experience in a retail environment (beauty, lifestyle, or fashion preferred).
• Strong people skills — able to coach, motivate, and inspire others.
• Comfort with fast-paced operations, including inventory management and merchandising.
• A passion for beauty and personal expression, with familiarity in multi-ethnic beauty and haircare products a strong asset.
• Organized, energetic, and solutions-focused with strong communication skills.

Corporate Culture

• Performance-based bonus opportunities.
• Generous employee discount on beauty, haircare, and cosmetic products.
• Extended health benefits package.
• Paid time off and flexible scheduling.
• Growth potential into a Store Manager role and beyond.
• Ongoing product knowledge and leadership training.

This role is ideal for someone who thrives on being a leader while still learning and growing. As Assistant Manager, you'll play a key role in shaping the customer experience, mentoring team members, and helping the store become a trusted destination for beauty products and advice. With opportunities for advancement, this is the perfect step for a retail leader ready to grow their career in a vibrant, community-focused brand.

Contact Liz Crompton at x6 or submit your resume in confidence below.

Our retail
Assistant Store Manager (ASM)
is vital to delivering a distinctive shopping experience. The ASM is primarily responsible for working collaboratively with the SM and company management and to manage, maintain and supervise day-to-day retail operations activities at the retail store location.

Sales Associate Support

• Motivate and inspire team members to be positive, friendly, knowledgeable, and hardworking
• Support SM and team members and provide positive and constructive feedback so that they grow professionally
• Support SM and all team members on work procedures and policies so that everyone understands what's required to do a great job
• Follow written SOPs as changes to policy and/or regulations occur and ensure compliance among team
• Be accessible and extremely responsive to all team member's questions, suggestions, and concerns and help resolve any team member conflicts
• Strong ability to lead by example and work with staff to deal with any circumstances that may arise in a high-volume retail store.

Sales and Customer Service

• Utilize customer and team member feedback to readily implement changes to improve the customer experience
• Track all employee and store sales daily to ensure optimal performance

Daily Store Operations

• Maintain store compliance with all local, state and federal regulations, Organize and communicate all required reporting, paperwork, and state tracking system recording
• Assist SM(s) with inventory, sales, and compliance audits
• Perform all daily opening and closing procedures
• Ensure that the sales floor is adequately stocked at all times
• Coordinate with management and senior leadership to perform daily/monthly/yearly inventory audits and reconciliations
• Ensure all expired/damaged/returned product is logged and disposed of according to regulations
• Assist in receiving and ensuring that all AGCO/wholesale deliveries are compliant and accurate compared to invoices, etc.
• Provide daily correspondence via email and manager's log, with the team members as needed
• Comply with all HR policies, including confidentiality and non-disclosures
• Maintain a clean and organized work environment.
• CannSell license from AGCO
• Clean Criminal Background check
• 4-5+ years of retail management experience in retail.
• Possess or Ability to obtain Cannabis Retail Manager License from AGCO by given personal disclosure and details to AGCO within the first month of employment.
• Must have proficiency in Microsoft Office
• Experience managing in a Unionized environment.
• Sound knowledge of Cannabis plants and different strains of Cannabis
• Knowledge of standards of Cannabis Retail stores set by AGCO.
• Knowledge of local and state laws and regulations pertaining to retail Cannabis is a must
• Achievement-oriented and hard working
• Must successfully pass an extensive background check.
• Organized, flexible, and empathetic
• Detail-oriented and proactive
• Excellent leadership and management skills
• Strong time management and prioritization skills
• Ability to multi-task in a fast-paced, high-volume environment
• Strong communicator who can present ideas clearly
• Strong problem-solving and decision-making skills
• Entrepreneurial, collaborative, an extremely positive attitude
• Knowledgeable about the cannabis industry and its policies and laws
• Ability to work nights, holidays and weekends and different locations

Why You Should Apply

• The opportunity to work for a growing company that is positioned to become a globally recognized brand in the cannabis industry.
• Significant opportunity for growth, experience and learning
• Unlimited bonus earning potential

Additional points
The job posting reflects the general details considered necessary to describe the principal functions and duties as required for proper evaluation of the job. There may be additional duties, responsibilities, and qualifications for this job.

We thank all applicants in advance for their interest; however, only those selected for an interview will be contacted.
Job Types
Full-time, Permanent

To get CannSell license please visit -
CannSell Standard |

High Tide Inc.
is the leading community-grown, retail-forward cannabis enterprise engineered to unleash the full value of the world's most powerful plant and is the second-largest cannabis retailer globally by store count
⁷
. High Tide (HITI) is uniquely-built around the cannabis consumer, with wholly-diversified and fully-integrated operations across all components of cannabis, including

• Bricks & Mortar Retail Canna Cabana is the largest cannabis retail chain in Canada, with 200+ current locations spanning British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and growing. In 2021, Canna Cabana became the first cannabis discount club retailer in the world.
• Retail Innovation Fastendr is a unique and fully automated technology that employs retail kiosks to facilitate a better buying experience through browsing, ordering and pickup.
• Consumption Accessories High Tide operates a suite of leading accessory e-commerce platforms across the world, including , , , and
• E-commerce Platforms High Tide operates a suite of leading accessory sites across the world, including , , , and

CBD High Tide continues to cultivate the possibilities of consumer CBD through , , and

Wholesale Distribution High Tide keeps that cannabis category stocked with wholesale solutions via Valiant.

Licensing High Tide continues to push cannabis culture forward through fresh partnerships and license agreements under the Famous Brandz name.

High Tide consistently moves ahead of the currents, having been named one of Canada's Top Growing Companies in 2021, 2022, 2023 and 2024 by the Globe and Mail's Report on Business Magazine, and was named as one of the top 10 performing diversified industries stocks in both 2022 and 2024 TSX Venture 50. High Tide was also ranked number one in the retail category on the Financial Times list of Americas' Fastest Growing Companies for 2024.

To discover the full impact of High Tide, visit For investment performance, don't miss the High Tide profile pages on SEDAR+ and EDGAR.