1,935 Retail Management jobs in Canada
Sales Order Management Analyst-Retail
Posted 11 days ago
Job Viewed
Job Description
**_Make A Difference For Those Who Make The World_**
**_The Why_**
The diverse, purpose-driven Team at Stanley Black & Decker share a unified passion for creating products, tools and solutions for those who make the world. Wherever you go in our company, you'll find uncompromised devotion to performance, innovation, customer satisfaction and social responsibility. Now is your chance to become one of these people within our growing Fortune 200 Company. A role with us will give you a strong understanding of how a world class organization creates and implements different strategies across our various commercial brands for a positive outcome.
**_The What_**
As a **Sales Order Management Analyst - Retail,** you will be part of a dedicated team based in Canada and reporting to the Business Support Manager.
**_The How_**
This individual will be a key member of the Sales Order Management Team for either a major customer(s) or channel(s).
+ As the representative of the Sales Order Management Team for a strategic customer or channel you will be responsible for:
+ Price Block coordination
+ Manage daily Sales Order Management activities to maximize Service Level, Cycle Time, & On Time performance.
+ Customer Data Integrity for selected Accounts
+ Rework Scheduling
+ Mapping data integrity coordination
+ Customer Service FOB coordination
+ Day to Day Problem Solving
+ Driving Process Improvement
+ Reporting and Ensuring Key Performance Objectives
+ Communicating with Customers Accounts and internal management.
+ Ensuring SB&D Operations are aligned with changes in Customer Requirements.
+ Coordinate With Sales and Marketing Supply Chain Execution for Major Customers Promotions and Product Launches
**_What we need_**
+ Degree or Diploma in Business Administration / Supply Chain Management or equivalent
+ Supply Chain Experience Preferred (Internship or Coop)
+ High level of Computer Proficiency (SAP, Excel, PowerPoint)
+ Ability to work in a fast-paced, multitask, highly demanding environment
+ Enthusiastic, Self-Motivated, Team Player
+ Strong Communication Skills
+ Ability to interact with Customer
**_What you get_**
+ Opportunity for career advancement with a fortune 200 company
+ Competitive compensation & benefits package
+ Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!
**_How You'll Feel_**
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
+ **Grow:** Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
+ **Learn:** Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
+ **Belong:** Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
+ **Give Back:** Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
_Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to_ _race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability._ _We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD's priorities, goals and principles of equity and inclusivity._ _If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check._
**_We Don't Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
**Who We Are**
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Global Benefits & Perks**
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
**What You'll Also Get**
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
**Purpose-Driven Company:**
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
Sales Order Management Analyst-Retail
Posted 11 days ago
Job Viewed
Job Description
**_Make A Difference For Those Who Make The World_**
**_The Why_**
The diverse, purpose-driven Team at Stanley Black & Decker share a unified passion for creating products, tools and solutions for those who make the world. Wherever you go in our company, you'll find uncompromised devotion to performance, innovation, customer satisfaction and social responsibility. Now is your chance to become one of these people within our growing Fortune 200 Company. A role with us will give you a strong understanding of how a world class organization creates and implements different strategies across our various commercial brands for a positive outcome.
**_The What_**
As a **Sales Order Management Analyst - Retail,** you will be part of a dedicated team based in Canada and reporting to the Business Support Manager.
**_The How_**
This individual will be a key member of the Sales Order Management Team for either a major customer(s) or channel(s).
+ As the representative of the Sales Order Management Team for a strategic customer or channel you will be responsible for:
+ Price Block coordination
+ Manage daily Sales Order Management activities to maximize Service Level, Cycle Time, & On Time performance.
+ Customer Data Integrity for selected Accounts
+ Rework Scheduling
+ Mapping data integrity coordination
+ Customer Service FOB coordination
+ Day to Day Problem Solving
+ Driving Process Improvement
+ Reporting and Ensuring Key Performance Objectives
+ Communicating with Customers Accounts and internal management.
+ Ensuring SB&D Operations are aligned with changes in Customer Requirements.
+ Coordinate With Sales and Marketing Supply Chain Execution for Major Customers Promotions and Product Launches
**_What we need_**
+ Degree or Diploma in Business Administration / Supply Chain Management or equivalent
+ Supply Chain Experience Preferred (Internship or Coop)
+ High level of Computer Proficiency (SAP, Excel, PowerPoint)
+ Ability to work in a fast-paced, multitask, highly demanding environment
+ Enthusiastic, Self-Motivated, Team Player
+ Strong Communication Skills
+ Ability to interact with Customer
**_What you get_**
+ Opportunity for career advancement with a fortune 200 company
+ Competitive compensation & benefits package
+ Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!
**_How You'll Feel_**
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
+ **Grow:** Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
+ **Learn:** Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
+ **Belong:** Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
+ **Give Back:** Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
_Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to_ _race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability._ _We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD's priorities, goals and principles of equity and inclusivity._ _If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check._
**_We Don't Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
**Who We Are**
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Global Benefits & Perks**
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
**What You'll Also Get**
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
**Purpose-Driven Company:**
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.
Customer Service
Posted today
Job Viewed
Job Description
Job Description
Company Description
The staffing solutions division of GDKN is a leading provider of end-to-end solutions in the temporary staffing space. With companies across the globe laying critical emphasis on their human resources management, demand for temporary staffing is rapidly growing because it improves focus on core/critical activities and can be adapted to the seasonal nature of business, addresses business uncertainties and the demand for rapid growth. In short, temporary staffing creates a very nimble human capital platform which allows organizations to maximize their productivity and flexibility at all times.
GDKN is one of the very few minority business enterprises in North America that has the status of Preferred vendor with world’s largest corporations in various industries including:
- Electric
- Gas
- Telephone Utilities
- Manufacturing
- Defense
- Banking/Financial,
- Information Technology
- Healthcare/Pharmaceutical
The Customer Service Support 1
*Customer Enabling will support routine customer enabling activities of the order management process and will help execute well established customer service activities with regards to order intake, confirmation, processing, and fulfillment.
*In this role, you will assist in achieving streamlined and optimized internal processes that promote a seamless customer experience.
*Assist in identifying potential obstacles in the order management internal process and work with other functions and customer facing customer service representatives to take corrective actions as directed.
*Assist in updating internal stakeholders on order status and any issues.
*Support the generation of order related documents as outlined in established processes.
*Support resolution for simple administrative or clerical process issues that follow already defined procedures related to order confirmation, processing and fulfillment.
*Support simple customer orders to confirm credit, contract, pricing, stock allocation, and transportation availability alignment.
*Follow standard procedures regarding order status, invoices, contract balances and share information needed to complete an order to customer facing customer service representatives.
*Handle moderately complex clerical, administrative, technical or customer support issues under general supervision, while escalating more complex issues to appropriate staff.
*Other duties as assigned
Minimum Qualifications
*High school diploma, secondary education level or equivalent
*Two years of related work experience.
Additional InformationAll your information will be kept confidential according to EEO guidelines.
Customer service
Posted today
Job Viewed
Job Description
Job Description
JOB DESCRIPTION
Customer service, drive thru, cleaning, baking. Days, afternoons, midnights. Both full time and part time. Multi tasking.
REQUIREMENTS
ABOUT THE COMPANY
Opportunity, flexibility and new challenges every day are just a few of the reasons you’ll be happy you came on board. When you work at Tim Hortons, you’ll feel right at home. It’s a fun, flexible environment where guests are your neighbours, where co-workers are your friends and where simple acts make for a lasting impression. We’d love for you to join the team. Because it’s the people that make Tims, Tims. And we’re looking for people like you.
By submitting this application, I acknowledge that most Tim Hortons® restaurants are independently owned and operated by franchisees. In that regard, I understand that I may be applying to a Tim Hortons® restaurant owned by a franchisee and, if so, any hiring decisions will be made by the franchisee. Accommodations available upon request.
Customer Service Expert / Customer Service Representative
Posted today
Job Viewed
Job Description
Job Description
JOB DESCRIPTION
Do you like people? Do you like pizza? We are searching for an awesome Customer Service Expert to join our team at Domino's!
The Customer Service Expert’s role is crucial within the Domino’s system. We pride ourselves on offering fast and friendly service with a smile, and our CSEs lead the way in doing so. Within our fast paced environment, the role is primarily to offer top quality customer service by phone and in person at the counter. Customer Service Experts are expected to know Domino’s products and the current offers in order to provide customers with the correct order and best value based on their needs. A uniform is provided. Customer Service Experts are expected to be presentable by following Domino’s personal image and grooming standards.
Customer Service Experts will take orders by phone-in customers, as well as customers at the store. They are expected to manage the cash drawer when accepting payment for orders and returning change. CSEs will also handle customer concerns using the approach taught during Domino’s onboarding and orientation.
In secondary roles, Customer Service Experts will help make quality products, label boxes, cut pizzas and prepare orders for delivery or to be served to in-store customers. CSEs also help in maintaining the store’s professional image by participating in the cleaning tasks assigned to all team members.
- Flexible schedules
- Very competitive earnings
- Staff pizzas
- Career growth opportunities
Domino's is an equal opportunity employer.
REQUIREMENTS
- Previous Domino's experience, or experience making pizzas is beneficial
- Friendly and well spoken
- Good math skills to handle cash handling for in-store customer payments
- Speak English fluently in order to serve customers
- Focus on cleanliness and personal hygiene
- Must speak English
- Must have SIN and be legally permitted to work in Canada
- Must be able to work at least two of Friday, Saturday and Sunday shifts
- Food handling certification is preferred
ABOUT THE COMPANY
At Domino's Pizza, Our Most Important Ingredient is Our People! We offer employment opportunities within our franchise stores. Take the first step in joining our team, and you'll find opportunities you won't find anywhere else in the industry!
Customer Service Representative
Posted today
Job Viewed
Job Description
Listen to customers' questions and concerns and provide answers or responses. Provide information about products and services. Take orders, calculate charges, and process billing or payments. Review customer accounts and make changes, if necessary.
Serve as the initial point of contact for customer inquiries and issues, responding professionally and empathetically. Identify and resolve customer concerns, ensuring their satisfaction and exceeding expectations. Develop in-depth product knowledge and provide accurate information to customers.
15 Key Customer Service Skills (According to Data)
Persuasive Speaking Skills. Think of the most persuasive speaker in your organisation. .
Empathy. .
Adaptability. .
Ability to Use Positive Language. .
Clear Communication Skills. .
Self-Control. .
Taking Responsibility. .
Patience in Customer Interactions.
Customer service responsibilities
Delivering information about a company's products and services. .
Answering queries and concerns about a company's products or services. .
Processing orders and transactions. .
Resolving issues and handling customer complaints. .
Collecting customer feedback. .
Tracking customer service metrics.
Company Details
Customer service representative
Posted 1 day ago
Job Viewed
Job Description
The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
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CUSTOMER SERVICE REPRESENTATIVE
Posted 1 day ago
Job Viewed
Job Description
The Company Specialises in ;
- *Inbound & Outbound Communication* – handle phone calls, emails, live‑chat, and social‑media messages promptly and professionally; log interactions accurately.
- *Order & Shipment Support* – assist with order placement, tracking, delivery scheduling, and address changes; resolve delays, damages, or returns efficiently.
- *Problem Resolution* – investigate complaints, identify root causes, and provide timely solutions; follow up to ensure satisfaction and document resolution steps.
- *Account Management* – update customer profiles, process billing inquiries, and manage credit‑note requests in the ERP system.
- *Process Improvement* – suggest enhancements to service procedures, contribute to FAQ/knowledge‑base updates, and share feedback with operations.
- *Performance Metrics* – meet KPI targets for average handling time, first‑call resolution, customer satisfaction scores, and SLA compliance.
- *Team Collaboration* – coordinate with logistics, finance, and IT to resolve cross‑functional issues; participate in daily huddles and training sessions.
# Required Qualifications & Skills
- *Experience:* 1‑2 years of customer‑service experience in logistics, e‑commerce, or a similar industry (fresh graduates with strong communication skills are welcome).
- *Technical:* Proficiency in CRM software (e.g., Salesforce, HubSpot), ticketing platforms, and Microsoft Office Suite; basic knowledge of logistics processes is a plus.
- *Language:* Fluent English (spoken & written); additional Nigerian language skills are advantageous.
- *Soft Skills:* Strong active listening, empathy, problem‑solving, and conflict‑resolution abilities; calm under pressure and a team‑player mindset.
# What We Offer
- Competitive salary + quarterly performance bonus.
- Comprehensive health, dental, and vision insurance.
- Structured onboarding and ongoing training programs.
- Friendly, growth‑oriented work environment with clear career pathways.
Company Details
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Job Title: Customer Service Representative
Job Description:
We are looking for a motivated and personable Customer Service Representative to join our dynamic team. In this role, you will be the primary point of contact for customers, addressing inquiries and resolving issues via phone, email, and live chat. You will provide exceptional service by guiding customers through product details, troubleshooting concerns, and offering helpful solutions.
Key Responsibilities:
- Responding promptly to customer inquiries across multiple communication channels.
- Resolving customer complaints and issues with professionalism, empathy, and efficiency.
- Providing accurate product or service information to help customers make informed decisions.
- Documenting customer interactions and maintaining accurate records of conversations and resolutions.
- Collaborating with other departments to resolve complex issues and improve the customer experience.
- Continuously learning about products and services to offer the best solutions.
The ideal candidate will possess strong communication skills, patience, problem-solving abilities, and a positive attitude. Prior customer service experience is an asset.
Company Details
Customer Service Representative
Posted 2 days ago
Job Viewed
Job Description
Description
We are seeking a dedicated and motivated Customer Service Representative to join our team where you will play a vital role in ensuring customer satisfaction and resolving issues through effective communication. Our ideal candidate has strong problem-solving skills and the ability to manage multiple tasks efficiently in a fast-paced environment. If you are passionate about helping customers and have experience in the marketing industry, we encourage you to apply.
Responsibilities
Provide exceptional customer service via phone, email, and social media platforms.
Resolve customer inquiries and complaints promptly and professionally.
Utilize CRM software to track and manage customer interactions and feedback.
Assist in troubleshooting technical issues and provide appropriate solutions.
Maintain knowledge of our products and services to effectively address customer needs.
Collaborate with other departments to improve customer service processes and outcomes.
Manage multiple accounts and tasks while maintaining high attention to detail.
Support sales efforts by identifying opportunities and promoting products effectively.
Benefits
Paid Time Off and Holidays with Generous Company Discounts annually given.
Life Insurance
Employee Wellness and 401k plans.