386 Jobs in Crystal Beach

Job Title:

Customer Service / Technical Support Representative (Hybrid)

Job Description

The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans encouraged to apply.)

**Candidates must by located within 64km of the Niagara Falls site**

JOB DESCRIPTION

The Customer Service / Technical Support Representative (Hybrid) interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces ,” “Best Company Culture ,” and “Best Companies for Career Growth ” awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you!

As a Customer Service / Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Customer Service / Technical Support Representative, you’ll:

• You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Prepare complete and accurate work including appropriately notating of accounts as required.
• Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• Deliver expert customer experiences…with a smile.
   

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:

• Must live within 64 KM from the Niagara Falls location.
• 1 year of customer service experience or equivalent, with a High School diploma or GED.
• Effective communication skills in English, both written and verbally.
• Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• The natural instinct to multitask, be flexible, and the ability to adapt to changes.
• The ability to learn including strong problem-solving skills.
• Patience in working with customers is second nature for you.
• The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.

WHAT’S IN IT FOR YOU
 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan , paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey 
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU! 
 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

CAN Niagara Falls - 6840 McLeod Road, Unit 5

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

Job Title:

Customer Service / Technical Support Representative (Hybrid)

Job Description

The Customer Service / Technical Support Representative interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (Military veterans encouraged to apply.)

**Candidates must by located within 64km of the Niagara Falls site**

JOB DESCRIPTION

The Customer Service / Technical Support Representative (Hybrid) interfaces with customers via inbound/outbound calls and/or via the web. This position provides customer service support and resolution of routine problems and questions regarding client products and/or services. (We accept applications for this position on an ongoing basis. Military veterans are encouraged to apply.)

A NEW CAREER POWERED BY YOU

Are you looking for a career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World's Best Workplaces ,” “Best Company Culture ,” and “Best Companies for Career Growth ” awards every year? Then a Customer Service / Technical Support Representative position at Concentrix is just the right place for you!

As a Customer Service / Technical Support Representative, you’ll join an organically diverse team from 70+ countries where ALL members contribute and support each other’s success and well-being, proudly united as “game-changers.” Together, we help the world’s best-known brands power a world that works through exceptional customer experiences and tech-powered innovation. And due to continued growth, we’re looking for more talented game-changers to join our purpose, people as passionate about providing outstanding customer experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great opportunity to reimagine an all-new career journey and develop “friends for life” at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

WHAT YOU WILL DO IN THIS ROLE 

As a Customer Service / Technical Support Representative, you’ll:

• You are the point of contact for all technical inquiries about hardware, software, or other designated client products.
• Greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer.
• Clarify customer requirements; probe for understanding; use decision-support tools and resources to resolve customer issues that are non-standard/unstructured and require some clarification or conceptual thinking.
• Prepare complete and accurate work including appropriately notating of accounts as required.
• Maintain broad knowledge of client products, such as: smartphones, tablets, computers, and wearables. Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• Deliver expert customer experiences…with a smile.
   

YOUR QUALIFICATIONS

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for our Customer Service / Technical Support Representative role include:

• Must live within 64 KM from the Niagara Falls location.
• 1 year of customer service experience or equivalent, with a High School diploma or GED.
• Effective communication skills in English, both written and verbally.
• Familiarity with iOS and/or macOS, or comparable technology, is preferred.
• The natural instinct to multitask, be flexible, and the ability to adapt to changes.
• The ability to learn including strong problem-solving skills.
• Patience in working with customers is second nature for you.
• The availability to work during the Hours of Operation: 8:00 am-11:30 pm EST Monday-Sunday. Your schedule will change every 3 months and is based on performance. (The better you perform, the better your schedule!)
• Proficiency in fast-paced multi-tasking.
• Eagerness to learn new technologies.

WHAT’S IN IT FOR YOU
 

One of our company’s Culture Beliefs says, “We champion our people.” That’s why we significantly invest in our game-changers, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• The base salary for this position is $19.50/hr. (pay rate will not be below the applicable minimum wage), plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program (EAP), registered retirement savings plan , paid time off and holidays, and paid training days. We accept applications for this position on an ongoing basis.
• Opportunity to work from home after 90 days with the possibility of being recalled to the site at any time.
• DailyPay enrollment option to access pay "early," when you want it
• Company networking opportunities with organized groups in the following topics: Network of Women, Black Professionals, LGBTQ+ Pride, Ability (Disabilities), Dynamic ((Neurodiversity), Women in Tech, OneEarth Champions, and more
• Health and wellness programs with trained partners to help promote a healthy you
• Mentorship programs that support your rewarding career journey 
• A modern, state-of-the-art office setting with advanced technologies and a great team
• Programs and events that support diversity, equity, and inclusion, as well as global citizenship, sustainability, and community support
• Celebrations for Concentrix Day, Game-Changer Appreciation Day, Customer Service Week, World Clean Up Day, #MyOneEarthPromise, and more

REIMAGINE THE BEST VERSION OF YOU! 
 

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 440,000 game-changers around the globe call Concentrix their “employer of choice.”

Location:

CAN Niagara Falls - 6840 McLeod Road, Unit 5

Language Requirements:

Time Type:

Full time

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Concentrix is an Equal Opportunity Employer and complies with the fair employment practice laws. We are committed to providing a workplace free from unlawful discrimination and harassment and prohibit the same against employees, applicants or other covered persons by coworkers, supervisors, managers, or third parties based on a person's race, color, religion, creed, sex, sexual orientation, gender identity, national origin, ancestry, age, veteran status, disability unrelated to job requirements, ethnicity, genetic information, military service, union membership, political affiliation, marital status, pregnancy or other protective status.

**Job Description:**

* WE’RE LOOKING FOR A REPAIR AND OVERHAUL TECHNICIAN *

* POSITION LOCATION: FORT ERIE, ONTARIO *

The Repair and Overhaul Technician is responsible for completing initial assessment and paperwork of incoming components and expediting the completion of repair and overhaul work while ensuring on time, on cost, and on quality. The Repair and Overhaul Technician adheres to internal and external standards and regulations with regards to the maintenance, repair and overhaul of the components and all associated paperwork.

*MAIN RESPONSIBILITIES*

*Disassembly*

* Review documentation to ensure the information populated is accurate, complete and signed to the applicable stage in the QG2 where component is stationed. Complete visual inspection of component to ensure no additional damage has occurred
* Maintain established activity log and OJT records simultaneously
* Maintain 5S standard within the workspace and tool chest assigned at the time
* Review Repair & Overhaul manuals to ensure understanding of cycle limits, life limits and calendar limits are reached for each unit
* Perform “tear down” of components utilizing a variety of tools in accordance to the standards and regulations set within the dept.
* Actively partake in ensuring tools and equipment used in disassembly are maintained according to shop standards
* Perform “cleaning” of components with varsol, plastic media blasting and ultrasonic methods while ensuring proper areas are sealed and machined surfaces are not damaged
* Complete forms required for NDT ensuring accuracy and attention to detail when transferring component P/N, S/N and type of non-destructive testing required
* Ensure all paperwork is signed by the responsible stakeholders at the end of disassembly and update the IObeya visual management board


*Visual Dimensional Inspection (VDI) *

* Review documentation to ensure the information populated is accurate, complete and signed to the applicable stage in the QG2 where component is stationed. Complete visual inspection of component to ensure no additional damage has occurred
* Maintain established activity log and OJT records simultaneously
* Maintain 5S standard within the workspace and tool chests assigned at the time
* Retrieve all manuals required to inspect the specific component and review all ASB, SB, SL and any other documents impacting final certification
* Inspect all components as per the MRV's i.e. visual and dimensional inspection using special measuring tools and surface tables
* During inspection, determine and document which components have fulfilled their life cycle, time expiration (SLL reached), severe damage, and required repairs
* Utilize various measuring tools to complete inspection i.e. height gauges, inside / outside micrometers, bore gauges etc.
* Complete forms for “Exploratory Machining” accurately and communicate with external vendors when required
* Actively partake in ensuring tools and equipment used in disassembly are maintained according to shop standards
* Ensure all inspection findings are documented in accordance with internal processes of QG2
* Ensure all corrosion sensitive parts are protected by VCI bagging and using sealants in preparation of component storage
* Ensure all paperwork is signed by the responsible stakeholders at the end of VDI and update the IObeya visual management board

*Flux - Assembly Preparation*

* Review documentation to ensure the information populated is accurate, complete and signed to the applicable stage in the QG2 where component is stationed. Complete visual inspection of component to ensure no additional damage has occurred
* Maintain established activity log and OJT records simultaneously
* Maintain 5S standard within the workspace and tool chests assigned at the time
* Complete all paperwork, pre and post-cleaning for parts requiring NDT/Painting/Machining as required
* Assess repairs and prepare necessary paperwork for components being sent to internal/external vendors
* Actively partake in ensuring tools and equipment used in disassembly are maintained according to shop standards
* Verify parts required for final assembly and collaborate with Production Planning to expedite any missing components
* Complete corresponding QA forms for scrapped components and ensure scrapped corrosion sensitive parts are protected by bagging/sealants to mitigate further deterioration
* Itemize all serviceable parts for return and ensure documentation is complete and accurate for customer returns
* Ensure all paperwork is signed by the responsible stakeholders at the end of Flux and update the IObeya visual management board


*Assembly*

* Review documentation to ensure the information populated is accurate, complete and signed to the applicable stage in the QG2 where component is stationed. Complete visual inspection of component to ensure no additional damage has occurred
* Review paperwork completed in previous stages and verify contents are complete/accurate and processes/standards were followed
* Maintain established activity log and OJT records simultaneously
* Maintain 5S standard within the workspace and tool chests assigned at the time
* Unpack new parts and verify that all documents match P/N's and S/N's and quantities ordered vs received
* Document all new and serviceable serialized parts on appropriate forms within the work package and index
* Assemble components in accordance to internal and external processes, standards and regulations (AH, TCCA, MRV, etc.) utilizing various tools and measuring equipment
* Complete dynamic testing checking for leaks, metallic build up, oil pressures within tolerance and proper heat cycles
* Prepare final assembled and tested unit for return shipment to customer
* Ensure all paperwork is signed by the responsible stakeholders at the end of Assembly and update the IObeya visual management board


*MINIMUM JOB REQUIREMENTS*


* High school diploma

* College diploma in Aircraft Maintenance Technology or related field an asset
* 2 years’ experience working with hand tools in a mechanical/machining environment
* Experience with Airbus products, documentation and/or dynamic components an asset
* Competent in and familiar with Aircraft Maintenance Management (i.e. TBO, SLL (Service Life Limits)), Schedule Maintenance and Canadian Aviation Regulations
* Familiar and experienced in the use of various hand tools
* Able to take independent action and problem solving; able to solve day-to-day issues and work under general supervision
* Critical thinking skills; able to troubleshoot and identify issues and take corrective measures
* Basic computer skills including familiarity with Microsoft & Google Applications
* Strong attention to detail
* Excellent organizational skills and ability to handle multiple priorities to meet deadlines
* Strong customer focus
* Ability to interpret technical manuals and documents
* Knowledge of tools used in aircraft repair applications considered an asset
* Ability to calculate and derive basic arithmetic formulas
* Solid ability to complete tasks requiring high degrees of manual dexterity and precision
* Focus on delivering high standards of product quality
* Ability to demonstrate flexibility in the day to day operational changes in work scope

*PHYSICAL REQUIREMENTS*

The Repair and Overhaul Technician’s job responsibilities and tasks are all performed indoors. Due to the nature of this position, they may be exposed to awkward body positions at times. For the most part of the day, the incumbent in this position will experience twisting/bending of the back, knees, elbows, and wrists with frequent standing and sitting and occasional lifting/carrying (20 lbs. to 60 lbs.) using floor to waist movements. Constant use of hands/fingers as many of the job activities involve applying pressure, gripping and pinching, repetitious movements, using non powered/powered hand tools, and finger dexterity and precision tasks. Other hazards include exposure to industrial chemicals, oil and grease, hot surfaces, dust and irritants, industrial machinery/equipment, and sharp objects such as knives and blades.

*Other Information:*

Work schedule is Monday to Friday, day shift, full time employment (40 hours per week). We offer a competitive salary, health benefits plan, company pension plan, stock options, service recognition awards and much more!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

***Company:***
Airbus Helicopters Canada Ltd

*Employment Type:*
Permanent
---

*Experience Level:*
Professional

*Job Family:*
Dynamic component assembly

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

**Job Description:**

* WE’RE LOOKING FOR A MANAGER, CONTRACT ADMINISTRATION *

* POSITION LOCATION: FORT ERIE, ONTARIO *

The Manager, Contract Administration manages all aspects of Contract Administration for assigned contracts working closely with the Program Office and Sales team. The incumbent is responsible for terms and conditions review and analysis, contract drafting, support to negotiations, review and response to Requests for Proposals, defining and initiating estimate requests, review and approval of the Cost of Sales Analysis (CSA) and final preparation of binding Purchase Agreements. The Manager, Contract Administration is responsible for maintaining current procedures, executing to achieve departmental goals and working to achieve continuous improvements in departmental workflows.

**MAIN RESPONSIBILITIES**

**Contract Management**

* Balance multiple contracts and ensure contractual obligations and financial reporting requirements are satisfied.

* Generate and maintain contract documentation and acquire approvals as required.

* Ensure the program teams are aware of contract requirements from program startup through execution.

* Provide support and assistance to Program Managers in achieving financial and performance goals and objectives.

* Ensure any changes to requirements, scope or schedule are addressed with Program Management and the customer, and detailed appropriately through contract amendments.

* Support customer aircraft deliveries, to include preparation of contractual delivery documentation and working with financial institutions for payment.

* Develop, maintain and improve contract database, reporting and metrics.



**Contract Negotiations**

* Initial review and mark-up of terms and conditions.

* Independently prepare, review and modify contractual documents including Purchase Agreement, Contract Agreements, Memorandums of Agreement (MOA), Memorandums of Understanding (MOU), Non-Dislosure Agreements (NDA), etc.

* Provide support to the Director, Commercial Offers and Contracts to interpret terms and conditions and contractual requirements as needed. (e.g. FAR’s, DFARS & other regulations)

* Lead contract negotiations achieving reasonable and equitable cost and profit objectives.



**Strategy Development**

* Collaborate with AHNA Sales and Programs in the development of win strategies for new business opportunities.

* Ensure strategy for new business opportunities remains aligned with top company objectives.

* Collaborate with functional departments (Programs, Finance, Engineering, HR, etc.,) to align offer responses with customer requirements.



**Offers and Proposal Development**

* Prepare requests for price estimates for development of CSA.

* Perform risk assessment of price estimates and contract terms and conditions and develop strategies to minimize potential financial and contractual risks to the business.

* Present financial impact and contract terms to executive management for review and approval as required.

* Ensure the sales team has up-to-date airframe pricing and approved configurations.

* Provide oversight and input to the preparation of responses to formal solicitations (e.g. Sources Sought, RFIs, RFQs, RFPs) as well as informal solicitations (e.g. quote requests, unsolicited proposals, etc.)

* Develop themes and strategies to improve competitive position.

* Review offer/proposal submission for executive management consideration and approval.



**Additional Responsibilities**

* Support and register aircraft on the International Registry.

* Support Finance with monthly financial reporting as required.

* Maintain all departmental procedure documents to ensure they are aligned with current practices.

* Provide guidance and support to Regional Sales Managers when required.

* Assist Director, Commercial Contracts and Offers AHI in the management and administration of department activities.

* Other duties and special projects as assigned.



**MINIMUM JOB REQUIREMENTS**

**Education**

* Bachelor’s Degree from an accredited University in Business Administration, Marketing related field or equivalent experience.

* Master’s Degree in Finance or Program Management is considered an asset.



**Experience**

* Eight (8) years of related experience.

* Experience in aviation/aerospace

* Familiarity with DoD/Federal/Local Government Acquisition processes is considered an asset.

* Knowledge of finance, marketing, product analysis and helicopter applications.



**Communication Skills**

* Bilingualism (French-English) an asset.

* Strong business insight.

* Business Case Analysis



**Technical Systems Proficiency **

* Advanced knowledge of Google Suite and Microsoft Office applications.

* Experience with SalesForce is considered an asset.



**Knowledge, Skills, Demonstrated Capabilities:**

* Detailed knowledge of, and experience with, commercial contracting requirements.

* Must be capable of managing multiple simultaneous tasks with potentially overlapping priorities.

* Strong analytical skills.

* Excellent interpersonal skills, dynamic and highly team-oriented.

* Ability to think strategically and independently

* Ability to perform under pressure and in a fast-paced, dynamic environment

* Ability to work effectively with customer and cross functional team members

* Excellent written and verbal communication

* Excellent interpersonal skills

* Ability to provide training and guidance to more junior members of the team



This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

***Company:***
Airbus Helicopters Canada Ltd

*Employment Type:*
Permanent
---

*Experience Level:*
Professional

*Job Family:*
Sales, Marketing & Commercial Contracts

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

**Job Description:**

* WE’RE LOOKING FOR A REPAIR AND OVERHAUL TECHNICIAN *

* POSITION LOCATION: FORT ERIE, ONTARIO *

The Repair and Overhaul Technician is responsible for completing initial assessment and paperwork of incoming components and expediting the completion of repair and overhaul work while ensuring on time, on cost, and on quality. The Repair and Overhaul Technician adheres to internal and external standards and regulations with regards to the maintenance, repair and overhaul of the components and all associated paperwork.

*MAIN RESPONSIBILITIES*

*Disassembly*

* Review documentation to ensure the information populated is accurate, complete and signed to the applicable stage in the QG2 where component is stationed. Complete visual inspection of component to ensure no additional damage has occurred
* Maintain established activity log and OJT records simultaneously
* Maintain 5S standard within the workspace and tool chest assigned at the time
* Review Repair & Overhaul manuals to ensure understanding of cycle limits, life limits and calendar limits are reached for each unit
* Perform “tear down” of components utilizing a variety of tools in accordance to the standards and regulations set within the dept.
* Actively partake in ensuring tools and equipment used in disassembly are maintained according to shop standards
* Perform “cleaning” of components with varsol, plastic media blasting and ultrasonic methods while ensuring proper areas are sealed and machined surfaces are not damaged
* Complete forms required for NDT ensuring accuracy and attention to detail when transferring component P/N, S/N and type of non-destructive testing required
* Ensure all paperwork is signed by the responsible stakeholders at the end of disassembly and update the IObeya visual management board


*Visual Dimensional Inspection (VDI) *

* Review documentation to ensure the information populated is accurate, complete and signed to the applicable stage in the QG2 where component is stationed. Complete visual inspection of component to ensure no additional damage has occurred
* Maintain established activity log and OJT records simultaneously
* Maintain 5S standard within the workspace and tool chests assigned at the time
* Retrieve all manuals required to inspect the specific component and review all ASB, SB, SL and any other documents impacting final certification
* Inspect all components as per the MRV's i.e. visual and dimensional inspection using special measuring tools and surface tables
* During inspection, determine and document which components have fulfilled their life cycle, time expiration (SLL reached), severe damage, and required repairs
* Utilize various measuring tools to complete inspection i.e. height gauges, inside / outside micrometers, bore gauges etc.
* Complete forms for “Exploratory Machining” accurately and communicate with external vendors when required
* Actively partake in ensuring tools and equipment used in disassembly are maintained according to shop standards
* Ensure all inspection findings are documented in accordance with internal processes of QG2
* Ensure all corrosion sensitive parts are protected by VCI bagging and using sealants in preparation of component storage
* Ensure all paperwork is signed by the responsible stakeholders at the end of VDI and update the IObeya visual management board

*Flux - Assembly Preparation*

* Review documentation to ensure the information populated is accurate, complete and signed to the applicable stage in the QG2 where component is stationed. Complete visual inspection of component to ensure no additional damage has occurred
* Maintain established activity log and OJT records simultaneously
* Maintain 5S standard within the workspace and tool chests assigned at the time
* Complete all paperwork, pre and post-cleaning for parts requiring NDT/Painting/Machining as required
* Assess repairs and prepare necessary paperwork for components being sent to internal/external vendors
* Actively partake in ensuring tools and equipment used in disassembly are maintained according to shop standards
* Verify parts required for final assembly and collaborate with Production Planning to expedite any missing components
* Complete corresponding QA forms for scrapped components and ensure scrapped corrosion sensitive parts are protected by bagging/sealants to mitigate further deterioration
* Itemize all serviceable parts for return and ensure documentation is complete and accurate for customer returns
* Ensure all paperwork is signed by the responsible stakeholders at the end of Flux and update the IObeya visual management board


*Assembly*

* Review documentation to ensure the information populated is accurate, complete and signed to the applicable stage in the QG2 where component is stationed. Complete visual inspection of component to ensure no additional damage has occurred
* Review paperwork completed in previous stages and verify contents are complete/accurate and processes/standards were followed
* Maintain established activity log and OJT records simultaneously
* Maintain 5S standard within the workspace and tool chests assigned at the time
* Unpack new parts and verify that all documents match P/N's and S/N's and quantities ordered vs received
* Document all new and serviceable serialized parts on appropriate forms within the work package and index
* Assemble components in accordance to internal and external processes, standards and regulations (AH, TCCA, MRV, etc.) utilizing various tools and measuring equipment
* Complete dynamic testing checking for leaks, metallic build up, oil pressures within tolerance and proper heat cycles
* Prepare final assembled and tested unit for return shipment to customer
* Ensure all paperwork is signed by the responsible stakeholders at the end of Assembly and update the IObeya visual management board


*MINIMUM JOB REQUIREMENTS*


* High school diploma

* College diploma in Aircraft Maintenance Technology or related field an asset
* 2 years’ experience working with hand tools in a mechanical/machining environment
* Experience with Airbus products, documentation and/or dynamic components an asset
* Competent in and familiar with Aircraft Maintenance Management (i.e. TBO, SLL (Service Life Limits)), Schedule Maintenance and Canadian Aviation Regulations
* Familiar and experienced in the use of various hand tools
* Able to take independent action and problem solving; able to solve day-to-day issues and work under general supervision
* Critical thinking skills; able to troubleshoot and identify issues and take corrective measures
* Basic computer skills including familiarity with Microsoft & Google Applications
* Strong attention to detail
* Excellent organizational skills and ability to handle multiple priorities to meet deadlines
* Strong customer focus
* Ability to interpret technical manuals and documents
* Knowledge of tools used in aircraft repair applications considered an asset
* Ability to calculate and derive basic arithmetic formulas
* Solid ability to complete tasks requiring high degrees of manual dexterity and precision
* Focus on delivering high standards of product quality
* Ability to demonstrate flexibility in the day to day operational changes in work scope

*PHYSICAL REQUIREMENTS*

The Repair and Overhaul Technician’s job responsibilities and tasks are all performed indoors. Due to the nature of this position, they may be exposed to awkward body positions at times. For the most part of the day, the incumbent in this position will experience twisting/bending of the back, knees, elbows, and wrists with frequent standing and sitting and occasional lifting/carrying (20 lbs. to 60 lbs.) using floor to waist movements. Constant use of hands/fingers as many of the job activities involve applying pressure, gripping and pinching, repetitious movements, using non powered/powered hand tools, and finger dexterity and precision tasks. Other hazards include exposure to industrial chemicals, oil and grease, hot surfaces, dust and irritants, industrial machinery/equipment, and sharp objects such as knives and blades.

*Other Information:*

Work schedule is Monday to Friday, day shift, full time employment (40 hours per week). We offer a competitive salary, health benefits plan, company pension plan, stock options, service recognition awards and much more!

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

***Company:***
Airbus Helicopters Canada Ltd

*Employment Type:*
Permanent
---

*Experience Level:*
Professional

*Job Family:*
Dynamic component assembly

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

**Job Description:**

* WE’RE LOOKING FOR A MANAGER, CONTRACT ADMINISTRATION *

* POSITION LOCATION: FORT ERIE, ONTARIO *

The Manager, Contract Administration manages all aspects of Contract Administration for assigned contracts working closely with the Program Office and Sales team. The incumbent is responsible for terms and conditions review and analysis, contract drafting, support to negotiations, review and response to Requests for Proposals, defining and initiating estimate requests, review and approval of the Cost of Sales Analysis (CSA) and final preparation of binding Purchase Agreements. The Manager, Contract Administration is responsible for maintaining current procedures, executing to achieve departmental goals and working to achieve continuous improvements in departmental workflows.

**MAIN RESPONSIBILITIES**

**Contract Management**

* Balance multiple contracts and ensure contractual obligations and financial reporting requirements are satisfied.

* Generate and maintain contract documentation and acquire approvals as required.

* Ensure the program teams are aware of contract requirements from program startup through execution.

* Provide support and assistance to Program Managers in achieving financial and performance goals and objectives.

* Ensure any changes to requirements, scope or schedule are addressed with Program Management and the customer, and detailed appropriately through contract amendments.

* Support customer aircraft deliveries, to include preparation of contractual delivery documentation and working with financial institutions for payment.

* Develop, maintain and improve contract database, reporting and metrics.



**Contract Negotiations**

* Initial review and mark-up of terms and conditions.

* Independently prepare, review and modify contractual documents including Purchase Agreement, Contract Agreements, Memorandums of Agreement (MOA), Memorandums of Understanding (MOU), Non-Dislosure Agreements (NDA), etc.

* Provide support to the Director, Commercial Offers and Contracts to interpret terms and conditions and contractual requirements as needed. (e.g. FAR’s, DFARS & other regulations)

* Lead contract negotiations achieving reasonable and equitable cost and profit objectives.



**Strategy Development**

* Collaborate with AHNA Sales and Programs in the development of win strategies for new business opportunities.

* Ensure strategy for new business opportunities remains aligned with top company objectives.

* Collaborate with functional departments (Programs, Finance, Engineering, HR, etc.,) to align offer responses with customer requirements.



**Offers and Proposal Development**

* Prepare requests for price estimates for development of CSA.

* Perform risk assessment of price estimates and contract terms and conditions and develop strategies to minimize potential financial and contractual risks to the business.

* Present financial impact and contract terms to executive management for review and approval as required.

* Ensure the sales team has up-to-date airframe pricing and approved configurations.

* Provide oversight and input to the preparation of responses to formal solicitations (e.g. Sources Sought, RFIs, RFQs, RFPs) as well as informal solicitations (e.g. quote requests, unsolicited proposals, etc.)

* Develop themes and strategies to improve competitive position.

* Review offer/proposal submission for executive management consideration and approval.



**Additional Responsibilities**

* Support and register aircraft on the International Registry.

* Support Finance with monthly financial reporting as required.

* Maintain all departmental procedure documents to ensure they are aligned with current practices.

* Provide guidance and support to Regional Sales Managers when required.

* Assist Director, Commercial Contracts and Offers AHI in the management and administration of department activities.

* Other duties and special projects as assigned.



**MINIMUM JOB REQUIREMENTS**

**Education**

* Bachelor’s Degree from an accredited University in Business Administration, Marketing related field or equivalent experience.

* Master’s Degree in Finance or Program Management is considered an asset.



**Experience**

* Eight (8) years of related experience.

* Experience in aviation/aerospace

* Familiarity with DoD/Federal/Local Government Acquisition processes is considered an asset.

* Knowledge of finance, marketing, product analysis and helicopter applications.



**Communication Skills**

* Bilingualism (French-English) an asset.

* Strong business insight.

* Business Case Analysis



**Technical Systems Proficiency **

* Advanced knowledge of Google Suite and Microsoft Office applications.

* Experience with SalesForce is considered an asset.



**Knowledge, Skills, Demonstrated Capabilities:**

* Detailed knowledge of, and experience with, commercial contracting requirements.

* Must be capable of managing multiple simultaneous tasks with potentially overlapping priorities.

* Strong analytical skills.

* Excellent interpersonal skills, dynamic and highly team-oriented.

* Ability to think strategically and independently

* Ability to perform under pressure and in a fast-paced, dynamic environment

* Ability to work effectively with customer and cross functional team members

* Excellent written and verbal communication

* Excellent interpersonal skills

* Ability to provide training and guidance to more junior members of the team



This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

***Company:***
Airbus Helicopters Canada Ltd

*Employment Type:*
Permanent
---

*Experience Level:*
Professional

*Job Family:*
Sales, Marketing & Commercial Contracts

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

**Job Description:**

* WE’RE LOOKING FOR A DIRECTOR, QUALITY ASSURANCE *

* Location: Fort Erie, ON *

**Position Summary: **

The Director, Quality Assurance will lead the daily Quality operations and Quality Management System (QMS) processes and collaborate with AH/AHD Quality partners. The Director of Quality is accountable for the implementation of inspection standards for supply chain, logistics, Shipping, incoming, in-process, quality gates, final and conformity inspections on new or used components and helicopters under the Regulatory requirements of EASA POA, TCCA CAR 561, TCCA CA 571/573 and FAA Part 145 requirements.

**Primary Position Responsibilities: **

* Business Quality Management *

* Administer budget, QMS, processes, documentation, employee training and career development across the entire business eco-system.

* Assist Executive Committee/management with integrating strategic Quality planning and management into the business planning cycle.

* Lead the customer satisfaction attitude of a First Time Right and Speak Up/Listen Up Culture for problem resolution and prevention.

* Establish Quality Key Performance Indicators (KPI) and measurements at appropriate levels and departments within the enterprise to capture nonconformities, customer complaints, and process performance.

* Sustain the TCCA /FAA/EASA repair station, production certificate, certificated employees, and AS9100 QMS approvals by site applicability and support the development of new approvals as the business needs require.

* Accountable for continuous compliance to EASA POA requirements including proactive identification of gaps and actions taken to close gaps.

* Meet the management personnel TCCA requirements for CAR561.04 and CAR573.03-.04 in addition to completing the TCCA interview and approval process.

* Apply Quality and Aviation Safety expertise in aircraft related maintenance and manufacturing of helicopters and helicopter blades, gearboxes, composites, tail booms, avionics, test equipment, Non Destructive Inspection and special processes to create and sustain a world class Quality organization.

* Harmonize the common ways of working with other Airbus Helicopters facilities globally for Quality standards and systems integration. Ex: SAP, Non Conformance Management and Manufacturing Execution System.

* Supervise the creation and maintenance of documentation used throughout the processes to ensure compliance with external regulations, internal requirements, configuration, obsolescence, and design.

* Collaborate with design and certification teams for new product designs, manufacturing, and training methods.

* Standardize inspection criteria and activities to comply with approved data, maintenance manuals and regulatory requirements (Ex: TCCA/OSHA/EPA/FAA/EASA), as well as company policies and procedures.

* Accountable for ensuring Initial and continuing Supplier Quality requirements are met through Supplier risk management and supplier audits management.

* Be the reference for safety compliance standards in the Quality department. Ex: Use of personal protection equipment, identification of FOD, cleaning of parts and helicopter and parts protection.

* Accountable for the management of all Calibration of Measuring and Test Equipment and management of calibration including NDT and Material Testing within the organization.

* Accountable for the development of the annual Internal Audit Plan and the management of the AHCA internal audits and corrective actions. by internal auditors whilst maintaining the integrity of independence.

* Accountable for Cost of Non Quality ( CNQ), Right First Time , On Time Quality KPIs at AHCA.

* Develop annual Safety, Quality, Cost, Delivery, and People (SQCDP) KPIs and apply practical problem solving (PPS), plan do check act (PDCA), root cause and corrective action and other quality department tools to ensure company objectives are on target.



* Leadership and Personnel Development *

* Apply Airbus Core Values to create an environment for success, set the example, uphold the standard and welcome challenges while maintaining integrity, commitment, confidence, teamwork, customer focus, respect and reliability.

* Develop a 12 month and a 3 year roadmap for the department to identify projects critical to the success of the Organization aligned with current and future business needs.

* Identify and manage KPIs on workload management for every QA team member that is critical to the success of the business to support OTQ, OTD , On Rate deliveries Right First Time.

* Continually assess business processes within Quality for its capability to be effective, efficient and deliver outputs RIGHT FIRST TIME.

* Establish Quality values and ideals critical to business success and be a business advocate to communicate and implement improvements with effective change management practices.

* Develop and sustain a Coach and a Catalyst mindset in Quality to help departments succeed in delivering outcomes Right First Time every time.

* Accountable for the implementation of Airbus Operating System within Quality.

* Accountable for the assessment and implementation of evolving regulatory requirements within the business like Part IS, EASA POA,SMS, DOA quality compliance etc.

* Accountable for educating all new employees on Airbus Quality and Aviation Safety requirements through Orientation Training.

* Organize periodic team meetings to ensure effective communication of company/department projects, resolve issues, customer needs and company/department objectives.

* Accountable to communicating business objectives and translating objectives to actionable KPIs for every employee in Quality through their SQCDP objectives.

* Conduct periodic performance evaluations, competence assessments, and development plans for the team to make recommendations on merit, promotion, transfers, hiring, and disciplinary actions up to termination.

* Budget and schedule the training plan for new hires and recurrent training to further develop team inspection methods, regulatory requirements and company policies/procedures.

* Network continually with other Quality and Aviation Safety Counterparts within other Airbus Helicopter and Airbus Canada entities to build relationships.

* Support the Quality managers and supervisors scheduled status meetings, department meetings and company events to report on and address any concerns regarding quality department functions.

* Liaise closely with the Aviation Safety Departments to support and participate In all investigations, Hazard Reports, risks and incidents as required to promote the 2028 Aviation Safety Objectives.

* Annually plan Quality budgets, periodic forecasts, scheduling expenditures, analyzing variances, and adjusting costs to the business conditions and manage departmental expenses proactively to stay under budget.



* Quality Department Continuous Improvement and Risk Management *

* Champion the continuous improvement efforts enterprise wide collaborating with other internal and external customers as required on reducing Cost of Non Quality, improving customer satisfaction, support, and sales.

* Innovate and benchmark within the aviation or other industries to improve key Quality processes and metrics such as new measurement equipment, defect detection technology, workplace safety, ergonomic, digital transformation and software tools.

* Proactively identify skills and resource related risks and add them to the ERM to conduct risk identification, evaluation and mitigation.

* Perform risk mitigation of key processes which may affect customers, safety, costs, schedule, or business continuity factors.

* Continually De-risk skills issues by developing a Poly-poly system in QA.

* Accountable for identifying and managing all Supplier risks in conjunction with the Purchasing department.



**Position Requirements: **

* Education *

* Bachelor’s Degree in Aerospace/Aviation/Industrial Engineer/Engineering or related field or 15 years of equivalent experience in a Quality Assurance management role

* Master’s degree considered an asset



* Experience *

* 10 years of Aerospace/Aviation Industry, Military or Quality experience and 3 years in a Leadership role Civilian and/or Military.

* AME license considered an asset.

* ASQ certifications considered an asset.



* Knowledge, Skills, Demonstrated Capabilities *

* Proven leader of effective teams which generate results.

* Strong ability to collaborate and work with customers and employees in an international environment.

* Embrace a multicultural, diverse, and global workplace.

* Able to support functions in multiple areas such as repair station, manufacturing, composites, electrical/avionics back shop, warehousing/logistics, dynamic component repair, blades and tail boom.

* Knowledge of aircraft design, maintenance, and manufacturing processes and build cycles.

* Strong communication and presentation skills with the ability to prioritize and handle demanding workload under a strict time line.

* Proficient at organization planning and manages time proficiently.

* Proven self-starter and adaptability to understand technical issues with a solution oriented approach.

* Customer oriented attention to detail and organizational skills.

* Knowledge of Transport Canada Regulations CAR 561 and 573 in addition to the related sections for FAA and EASA POA and MOA.

* Knowledge of AS9100 Quality Requirements and Systems.

* Ability to interpret technical and regulatory documentation.

* Ability to effectively communicate verbally and in writing with all levels of personnel.

* Knowledge and Use of SAP considered an asset.



**Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages)**

* Read, write and understand the English language.

* Communicate effectively with colleagues, members of management and customers on schedule status, delivery of aircraft, aircraft documentation and problem resolution.

* Bilingualism (French-English-German or Spanish) an asset.



**Technical Systems Proficiency**

* Proficiency in Google Applications and MS Office pack

* Adobe Acrobat

* SAP

* Smartsheet

* G Suite

* OCE/ARAS/Bflow

* T.I.P.I

* Orion eTechPub



This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

***Company:***
Airbus Helicopters Canada Ltd

*Employment Type:*
Permanent
---

*Experience Level:*
Professional

*Job Family:*
Leadership

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

**Job Description:**

* WE’RE LOOKING FOR AN AIRCRAFT MAINTENANCE ENGINEER *

* Location: Fort Erie, ON *

The Aircraft Maintenance Engineer is responsible for assembling aircraft and the mechanical aspects of installations of options, conducting ground or flight tests, inspecting and maintaining company or customer owned aircraft, and following appropriate maintenance practices in compliance with all Transport Canada and AHCA Standards.

*MAIN RESPONSIBILITIES*

*Aircraft Completions *

* Install AHCA options and external vendor STC kits using work orders/instructions and drawings to ensure correct assembly
* Utilize maintenance manual to ensure work completed is in accordance to internal standards
* Disassemble the Aircraft to prepare it for painting
* Perform visual inspections for component defects, document/investigate root causes and complete corrective actions/provide recommendations for corrections
* Perform and oversee functional checks (i.e. fuel system, engine, fluids, etc.) required for flight, ensuring documentation is accurate and complete
* Prep, clean and polish the Aircraft once all testing has been completed/passed in preparation for the Aircraft delivery to the customer
* Record and rectify snags found during the aircraft assembly process
* Communicate to Lead Hand, Aircraft Maintenance Engineer all component/part shortages omitted from the work package
* Instruct and mentor the Aircraft Maintenance Engineer Apprentice
* Act as a team lead for the completion of an aircraft when assigned
* Support the Quality Assurance department with inspections on new and used aircraft and/or components to determine compliance with AMM and TCCA standards
* Responsible to ensure safe transportation of the aircraft through various stages of the completions process utilizing the aircraft dolly
* Inspect components/aircraft for defects, deficiencies and airworthiness for aircraft requiring maintenance (i.e. 12 year inspections)
* Ensure correct booking of time and complete work order sign outs for all work completed by themselves and other technicians
* Ensure work packages are complete and present prior to beginning aircraft production i.e. various documentation, parts/components required for production, work instructions
* Ensure production bay remains neat, tidy, organized and free from FOD prior to beginning aircraft production
* Complete daily tool check on company issued tool boxes in accordance with internal FOD policies/procedures
* Maintain cleanliness of the work area and hangar through end of day clean up ensuring 5S is obtained on a daily basis including verification of/accounting for all tooling returned to applicable shop toolboxes
* Ensure work is carried out efficiently using the appropriate maintenance practices and standards (e.g. aircraft maintenance manuals, Transport Canada regulations and AHCA standards) and is done so in a safe manner


*Aircraft Testing *

* Carry out post maintenance ground run and test flights including rotor track and balance
* Perform the weight and balance testing prior to ground rounds and confirm aircraft is airworthy
* Return aircraft to service by completing track and balance tests alongside the flight crew
* Verify engine and aircraft operating parameters are within specified range
* Verify correct operation of all installed equipment for aircraft delivery
* Ensure flight test documents are completed accurately and fall within specified ranges detailed in manuals
* Record snags and troubleshoot issues/deficiencies found during testing when required
* Communicate snags/deficiencies and troubleshooting work to the aircraft QA team


*Training/ Continual Learning *

* In addition to formal training, maintain currency and updating of knowledge through self-study
* Participate in/complete recurrent aircraft type training upon AHCA request
* Remain current on changes to internal (AG) and external (TCCA) service bulletins and safety alerts


*EDUCATION & JOB REQUIREMENTS *

*Education:*

* Completion of a Transport Canada approved Aircraft Maintenance program
* TCCA AME License


*Experience:*

* 3 years’ experience as a licensed technician working in aircraft maintenance
* Field experience maintaining Airbus products considered an asset
* Experience in aircraft operational maintenance considered an asset


*Knowledge, Skills, Demonstrated Capabilities:*

* Eligible to enroll in the Canadian Controlled Goods Program through successful screening
* Literacy Skills; able to read and interpret technical drawings, instructions, and manuals
* Able to follow instructions and standards for product quality and report non-conformances and quality concerns
* Follow company/industry safety regulations and guidelines; offer solutions, report concerns and proactively engage in product and personal safety
* Able to work within and lead in a team environment on day to day circumstances
* Able to identify and solve common problems during aircraft completion process
* Able to meet deadlines and work under pressure
* Strong troubleshooting skills and ability to rectify and communicate issues/snags to Lead Hand, Aircraft Maintenance Engineer


This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

***Company:***
Airbus Helicopters Canada Ltd

*Employment Type:*
Permanent
---

*Experience Level:*
Professional

*Job Family:*
Customer Eng.&Technical Support&Services

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

**Job Description:**

* WE’RE LOOKING FOR A DIRECTOR, QUALITY ASSURANCE *

* Location: Fort Erie, ON *

**Position Summary: **

The Director, Quality Assurance will lead the daily Quality operations and Quality Management System (QMS) processes and collaborate with AH/AHD Quality partners. The Director of Quality is accountable for the implementation of inspection standards for supply chain, logistics, Shipping, incoming, in-process, quality gates, final and conformity inspections on new or used components and helicopters under the Regulatory requirements of EASA POA, TCCA CAR 561, TCCA CA 571/573 and FAA Part 145 requirements.

**Primary Position Responsibilities: **

* Business Quality Management *

* Administer budget, QMS, processes, documentation, employee training and career development across the entire business eco-system.

* Assist Executive Committee/management with integrating strategic Quality planning and management into the business planning cycle.

* Lead the customer satisfaction attitude of a First Time Right and Speak Up/Listen Up Culture for problem resolution and prevention.

* Establish Quality Key Performance Indicators (KPI) and measurements at appropriate levels and departments within the enterprise to capture nonconformities, customer complaints, and process performance.

* Sustain the TCCA /FAA/EASA repair station, production certificate, certificated employees, and AS9100 QMS approvals by site applicability and support the development of new approvals as the business needs require.

* Accountable for continuous compliance to EASA POA requirements including proactive identification of gaps and actions taken to close gaps.

* Meet the management personnel TCCA requirements for CAR561.04 and CAR573.03-.04 in addition to completing the TCCA interview and approval process.

* Apply Quality and Aviation Safety expertise in aircraft related maintenance and manufacturing of helicopters and helicopter blades, gearboxes, composites, tail booms, avionics, test equipment, Non Destructive Inspection and special processes to create and sustain a world class Quality organization.

* Harmonize the common ways of working with other Airbus Helicopters facilities globally for Quality standards and systems integration. Ex: SAP, Non Conformance Management and Manufacturing Execution System.

* Supervise the creation and maintenance of documentation used throughout the processes to ensure compliance with external regulations, internal requirements, configuration, obsolescence, and design.

* Collaborate with design and certification teams for new product designs, manufacturing, and training methods.

* Standardize inspection criteria and activities to comply with approved data, maintenance manuals and regulatory requirements (Ex: TCCA/OSHA/EPA/FAA/EASA), as well as company policies and procedures.

* Accountable for ensuring Initial and continuing Supplier Quality requirements are met through Supplier risk management and supplier audits management.

* Be the reference for safety compliance standards in the Quality department. Ex: Use of personal protection equipment, identification of FOD, cleaning of parts and helicopter and parts protection.

* Accountable for the management of all Calibration of Measuring and Test Equipment and management of calibration including NDT and Material Testing within the organization.

* Accountable for the development of the annual Internal Audit Plan and the management of the AHCA internal audits and corrective actions. by internal auditors whilst maintaining the integrity of independence.

* Accountable for Cost of Non Quality ( CNQ), Right First Time , On Time Quality KPIs at AHCA.

* Develop annual Safety, Quality, Cost, Delivery, and People (SQCDP) KPIs and apply practical problem solving (PPS), plan do check act (PDCA), root cause and corrective action and other quality department tools to ensure company objectives are on target.



* Leadership and Personnel Development *

* Apply Airbus Core Values to create an environment for success, set the example, uphold the standard and welcome challenges while maintaining integrity, commitment, confidence, teamwork, customer focus, respect and reliability.

* Develop a 12 month and a 3 year roadmap for the department to identify projects critical to the success of the Organization aligned with current and future business needs.

* Identify and manage KPIs on workload management for every QA team member that is critical to the success of the business to support OTQ, OTD , On Rate deliveries Right First Time.

* Continually assess business processes within Quality for its capability to be effective, efficient and deliver outputs RIGHT FIRST TIME.

* Establish Quality values and ideals critical to business success and be a business advocate to communicate and implement improvements with effective change management practices.

* Develop and sustain a Coach and a Catalyst mindset in Quality to help departments succeed in delivering outcomes Right First Time every time.

* Accountable for the implementation of Airbus Operating System within Quality.

* Accountable for the assessment and implementation of evolving regulatory requirements within the business like Part IS, EASA POA,SMS, DOA quality compliance etc.

* Accountable for educating all new employees on Airbus Quality and Aviation Safety requirements through Orientation Training.

* Organize periodic team meetings to ensure effective communication of company/department projects, resolve issues, customer needs and company/department objectives.

* Accountable to communicating business objectives and translating objectives to actionable KPIs for every employee in Quality through their SQCDP objectives.

* Conduct periodic performance evaluations, competence assessments, and development plans for the team to make recommendations on merit, promotion, transfers, hiring, and disciplinary actions up to termination.

* Budget and schedule the training plan for new hires and recurrent training to further develop team inspection methods, regulatory requirements and company policies/procedures.

* Network continually with other Quality and Aviation Safety Counterparts within other Airbus Helicopter and Airbus Canada entities to build relationships.

* Support the Quality managers and supervisors scheduled status meetings, department meetings and company events to report on and address any concerns regarding quality department functions.

* Liaise closely with the Aviation Safety Departments to support and participate In all investigations, Hazard Reports, risks and incidents as required to promote the 2028 Aviation Safety Objectives.

* Annually plan Quality budgets, periodic forecasts, scheduling expenditures, analyzing variances, and adjusting costs to the business conditions and manage departmental expenses proactively to stay under budget.



* Quality Department Continuous Improvement and Risk Management *

* Champion the continuous improvement efforts enterprise wide collaborating with other internal and external customers as required on reducing Cost of Non Quality, improving customer satisfaction, support, and sales.

* Innovate and benchmark within the aviation or other industries to improve key Quality processes and metrics such as new measurement equipment, defect detection technology, workplace safety, ergonomic, digital transformation and software tools.

* Proactively identify skills and resource related risks and add them to the ERM to conduct risk identification, evaluation and mitigation.

* Perform risk mitigation of key processes which may affect customers, safety, costs, schedule, or business continuity factors.

* Continually De-risk skills issues by developing a Poly-poly system in QA.

* Accountable for identifying and managing all Supplier risks in conjunction with the Purchasing department.



**Position Requirements: **

* Education *

* Bachelor’s Degree in Aerospace/Aviation/Industrial Engineer/Engineering or related field or 15 years of equivalent experience in a Quality Assurance management role

* Master’s degree considered an asset



* Experience *

* 10 years of Aerospace/Aviation Industry, Military or Quality experience and 3 years in a Leadership role Civilian and/or Military.

* AME license considered an asset.

* ASQ certifications considered an asset.



* Knowledge, Skills, Demonstrated Capabilities *

* Proven leader of effective teams which generate results.

* Strong ability to collaborate and work with customers and employees in an international environment.

* Embrace a multicultural, diverse, and global workplace.

* Able to support functions in multiple areas such as repair station, manufacturing, composites, electrical/avionics back shop, warehousing/logistics, dynamic component repair, blades and tail boom.

* Knowledge of aircraft design, maintenance, and manufacturing processes and build cycles.

* Strong communication and presentation skills with the ability to prioritize and handle demanding workload under a strict time line.

* Proficient at organization planning and manages time proficiently.

* Proven self-starter and adaptability to understand technical issues with a solution oriented approach.

* Customer oriented attention to detail and organizational skills.

* Knowledge of Transport Canada Regulations CAR 561 and 573 in addition to the related sections for FAA and EASA POA and MOA.

* Knowledge of AS9100 Quality Requirements and Systems.

* Ability to interpret technical and regulatory documentation.

* Ability to effectively communicate verbally and in writing with all levels of personnel.

* Knowledge and Use of SAP considered an asset.



**Communication Skills (Spoken, Written, Influencing, Proficiency in Other Languages)**

* Read, write and understand the English language.

* Communicate effectively with colleagues, members of management and customers on schedule status, delivery of aircraft, aircraft documentation and problem resolution.

* Bilingualism (French-English-German or Spanish) an asset.



**Technical Systems Proficiency**

* Proficiency in Google Applications and MS Office pack

* Adobe Acrobat

* SAP

* Smartsheet

* G Suite

* OCE/ARAS/Bflow

* T.I.P.I

* Orion eTechPub



This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company’s success, reputation and sustainable growth.

***Company:***
Airbus Helicopters Canada Ltd

*Employment Type:*
Permanent
---

*Experience Level:*
Professional

*Job Family:*
Leadership

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.
Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to .

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.