20 Account Coordinator jobs in Canada

Job Description

Summary:
XTL Transport Inc., a well-established company in the Transportation, Logistics and Warehousing-Distribution field, is looking for a Customer Account Coordinator to join our team. The ideal candidate is a safety, quality and team player. If you are looking for a stable job with a vital company, if you meet the employment criteria, XTL Transport Inc. is the place for you!

Responsibilities:
1. Main tasks

• Data entry for transaction creation (receiving/shipping).  
• Create and modify customer account data.
• Maintain a positive relationship with customers.
• Update customer profiles and track accounts. 
• Run reports as required.

• Communicate customer requests to operations. 
• Follow up with customers on a regular basis.
• Follow-up with the operations department to ensure that all relevant documents are accurate (products received and products shipped)

• Validate that all transactions are correct and complete.
• Verify that transactions and services are correctly entered into the system and invoiced.

• Knowledge and mastery of WMS systems (AS400 an asset).
• Good communication and explanation skills.
• CTPAT sensitive position - subject to a criminal record search.
• Experience in a distribution center environment (asset).
• Experience in a similar position.
• Bilingual (oral and written).
• Excellent customer service skills.

• Sense of initiative and autonomy.
• Ability to communicate with various stakeholders.
• Ability to determine the management of priorities.
• Ability to work under pressure and handle several files simultaneously.
• Ability to be flexible to adapt to changing work priorities.

• Be sensitive to the importance of Occupational Health and Safety. 
• Have a positive and determined attitude. 
• Team oriented

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Job Description

Salary:

Immediate opening Service & Account Coordinator

About us

Broadway Refrigeration & Air Conditioning are leaders in the design, installation, and service of multi-unit residential and commercial heating, ventilation, air conditioning (HVAC), plumbing and refrigeration systems. Since 1957 we have served clients throughout the Lower Mainland and Vancouver Island. Our extensive team of trade-qualified technicians are the foundation of our project, retro-fit, service and maintenance capabilities. We are committed to the sound commissioning and start-up of all of our mechanical systems that can then be serviced and maintained by our in-house team of skilled technicians. We are committed to the longevity and successful training and career development of all of our staff. Join us today!

Office is located in Burnaby (near Brentwood Skytrain Station)

Job brief

We are seeking a Service & Account Coordinator teammate to join the Broadway team as an opportunity to learn the service sales fundamentals and start your career with one of the largest Mechanical Contractors in the Lower Mainland.

Job responsibilities

Overall support for sales, dispatch & administrative team

Maintain customer database

Lead generation and cold calling

Coordination of Worksafe, permitting, business licenses, insurance, certifications and memberships

Employee onboarding

Customer and safety portal management

New and existing customer procurement preparation

HVAC/R & Plumbing repair quotations & proposals

RFP/RFQ preparation

Mechanical takeoffs, RFIs, Schedules, Closeout documents

Account management

Account retention

Event planning

Key qualifications

Diploma, degree or relevant industry experience

Technical aptitude

Positive, upbeat

Is team oriented, team experience

Have strong emotional intelligence, analytical and problem solving skills

Customer service experience a plus

You have excellent verbal and written communication skills

You have proven time-management and organizational skills

You are a self-starter

You are able to work in a fast-paced environment, the ability to handle stressful situations, work under pressure with tight deadlines

You are computer savvy

You have a keen attention to detail

Job Description

Salary:

We are looking for a Client Account Coordinator in our Edmonton location who is responsible for providing exceptional customer service to clients, managing communication, and ensuring smooth processes for quotes, orders, and product delivery. This role focuses on maintaining a high level of customer satisfaction by ensuring accurate and timely responses, monitoring order details, and resolving issues in collaboration with the purchasing team.

Key Responsibilities:

Monitor and process incoming quote requests, ensuring all required information is provided.

Prepare and send accurate, finalized quotes based on client requests.

Verify and clarify any missing details for approved orders.

Respond to all customer emails within the same day.

Confirm product availability before finalizing quotes.

Address discrepancies and manage client quote signoffs.

Follow up on client queries and necessary tasks.

Analyze client feedback trends to identify areas for improvement and success.

Submit finalized order details, including any special instructions, to the purchasing team.

Ensure alignment between quotes and actual orders by monitoring discrepancies.

Assist clients with questions, offer recommendations, and confirm final selections.

Notify clients when their order is submitted to the purchasing team and provide expected timelines.

Keep clients updated on any changes or issues with their orders.

Report recurring client concerns to the Customer Service Manager.

Review and track customer feedback to ensure satisfaction and identify areas for improvement.

Ensure continuous communication and resolution of any unresolved issues.

Track order progress and communicate expected delivery timelines to clients.

Monitor KPIs related to client communication and order resolution.

The Client Account Coordinator will uphold the following values:

• 100% client-focused; always looking to create a WOW experience for clients
• Team player - ready and willing to go above and beyond to support others on the team
• A can-do person - you are always looking for solutions.
• Glass half full - you see the positive side of life and think the best about others.
• Results-oriented - you love getting things done and crossing things off your list.
• Detail-orientated - people come to you to proofread things and organize parties.
• Self-starter - you are accountable for your work and take pride in delivering quality work every single day.

Qualifications:

• Exceptional written and verbal communication skills.
• Minimum 2 years of experience in a similar profile
• Strong attention to detail organizational skills.
• Ability to manage multiple tasks simultaneously and effectively prioritize.
• Strong problem-solving ability.
• Experience in customer service, account management, or related field preferred.
• Ability to work collaboratively within a team environment.

What you can expect from us:

• Competitive salary Based on experience, skills, and education.
• Support for work-life balance paid vacation, birthday flex day, and performance-based earned time off.
• Core Health Benefits 100% employer-paid health and dental coverage, and additional funds for flex spending accounts.
• Longevity Rewards You are an important part of the team, and we value long-term commitment and contributions. We recognize your loyalty and service at key milestones with a gift, pre-paid gift card, or RRSP contribution.
• Tailor-fit workspace We outfit your workspace with tailor-fit furniture solutions to make your work-life comfortable and enjoyable.
• Inclusive and family-oriented work environment You will build meaningful relationships with people who genuinely want to help you succeed.

If you love people and want to make a difference in the workplace, we want to hear from you. CDI Spaces is an energetic team of people who want to make a difference in our community by creating spaces that transform lives.

We believe that every space we create is an opportunity to provide positive change in the lives of our clients and our people. Its about we not me around here, a place where people find meaning, develop themselves, and provide for their families; and you have an entire team to support your goals. Asking for help when needed and rolling up your sleeves to assist someone else are two things we encourage from everyone who works here. Its an environment where it's fine to fail because together, we will find a solution. We build meaningful relationships and genuinely care about ensuring our clients and employees have an amazing experience with us.

Working with the team at CDI is fun, productive, and challenging in all the right ways. We have a wonderful work environment and a team of dedicated, client-focused employees. If you love working with a smart, innovative team and appreciate lunches and celebratory treats, we are the place for you - please apply!

Job Description

Salary: $40,000 to $0,000

RiskCheck Inc. is a leading provider of Environmental, Health & Safety (EHS), and Sustainability risk management solutions. We work with a diverse range of clientsincluding property management firms, real estate investment trusts (REITs), pension funds, educational institutions, residential landlords, financial institutions, retail property owners, recreational facilities, and manufacturing centresto help them achieve compliance, reduce risk, and enhance operational performance. To learn more, visit

Join Our Team as an EHS Account Coordinator
Are you passionate about environmental health and safety, client service, and data integrity? RiskCheck is seeking a detail-oriented and proactive EHS Account Coordinator to support the day-to-day management of key client accounts. In this dynamic role, youll work closely with Account Managers to maintain accurate client data, monitor compliance, support system onboarding, and provide ongoing guidance to clients using our RiskCheck Connect platform. Your work will directly contribute to helping organizations stay compliant, safe, and informedmaking a real difference in the success of their EHS programs.

What you'll do

• In collaboration with the Account Manager, providing ongoing assistance to address the assigned client accounts needs and their day-to-day management.
• Maintaining the internal and Client system database up to date and current with the Client information and annual Audit findings.
• Ongoing monitoring of the clients' compliance status on the online system, conducting trend analysis of client portfolios and report on findings.
• Overseeing the new client user's onboarding on the RiskCheck Connect interactive platform and conducting online client training.
• Respond to client health and safety inquiries and comments regarding RiskCheck assessments or system questions. Provide mentorship or system training when needed to clients who need assistance with day-to-day use of the system.
• Ensuring the questions or concerns from the clients are addressed by liaising between the clients, the consultants and the Business Development team.
• Address any internal request from the RiskCheck EHS group or the Business Development team regarding client information, compliance status, or perform trending analysis on request.
• Accurately process audit reports by loading key data onto the system and submitting the final reports to the clients.
• Monitoring the clients' system usage and compliance status on the online system, conducting trend analysis of client portfolios and report on findings.
• Maintaining the client portfolio database management systems to ensure they remains accurate, including the management of client user access and contact information.
• Ensure the new client accounts or assets are properly built on the system and oversee their onboarding.
• Update internal trackers with real-time updates on the report status updates
• Participate in management meetings or client meetings when required.
• Other duties as assigned

Skills and Qualifications

• Post-secondary education, preferably a degree or diploma in Health & Safety and/or related courses preferred
• Proven ability to build and maintain positive professional relationships
• Experience with SharePoint preferred
• Proficiency in Microsoft Office (Outlook, Word, Excel, and PowerPoint)
• Client relations / portfolio management support experience in an office/administrative setting (3 years)
  
• Past exposure to database management and data processing
• Strong client service orientation with a commitment to delivering high-quality support
• Excellent attention to detail and organizational skills
• Clear and confident communicator, with a professional telephone manner
• Resilient and focused, with the ability to manage multiple tasks and priorities
• Proactive problem-solving mindset with a focus on finding practical solutions

Why work at RiskCheck?

• Hybrid/Work from home (combination of home and in office 2x per week)
• Competitive salary
• Various paid time off (PTO) such as paid vacation, paid illness days, birthday off with pay, paid personal days, paid volunteer time off, etc.
• Comprehensive group benefits package
• Virtual Health and Wellness and EFAP program
  
• Professional development and growth opportunities
• Relaxed and supportive work environment
• Work/life balance
• Company social events (remote and in-person)

Salary: 45,000 to 50,000 to start commensurate with experience

Please note that candidates may be required to consent to a Background Check (Criminal Record Check) as part of the recruitment/onboarding process (at the company's expense) upon offer of employment.

RiskCheck is an equal opportunity employer committed to diversity, equity, and inclusion. We consider all qualified applicants and are proud to create a workplace that reflects the diversity of the communities we serve. Please notify us if you require accommodation at any time during the recruitment process.

We thank all applicants for their interest, however only those selected for an initial interview will be contacted.