151 Account Director jobs in Canada

Job Description

Job Description

Salary:

At Rethink our promise to you is that you will do the best work of your career. We know that to do the best work, we have to create and promote an environment where people are happy, inspired, appreciated, empowered, and having fun. Our ability to back that promise, is rooted in our commitment to remain as a creative independent agency. So if you are ready to do the best work of your career while having fun then read on.

Rethink is looking for high-energy, ambitious people, who care about their colleagues and doing the best work of their career; everyone brings different qualities and areas of expertise to the table, which results in a diverse group with unique knowledge and capabilities.

On behalf of your clients, youll manage the day-to-day team through creating, iterating, and executing creative campaigns. Youll foster a healthy team environment for creative work while adding the right balance of structure and process to help the team operate effectively. Youll form strong working relationships with your creative and strategic teams.

You have a love for big ideas and you know how to get things done. You have a knack for building relationships, building the right processes youre a connector of ideas and people. Youre detail-oriented, highly organized, and know how to prioritize your time and effort across many projects and moving pieces. You can own and direct projects from start to finish with little guidance. Youre invested in the growth and development of your team, as their success if your success.

The opportunity:

• With a team, youll manage and lead multiple large projects ensuring that they are in-market on time and on budget
• Collaborate and contribute to the decision making process with your creative and strategy counterparts
• Champion creative thinking with our clients while ensuring the work connects back to the strategy
• Manage multiple client stakeholders at various levels
• Grow and develop a supporting team

What you'll bring:

• 6+ years of industry experience.
• A passion for continuing to grow your craft
• Strong presentation and communication skills
• Your experience, creative instinct, and problem solving to contribute to solid decision making
• A strong understanding and experience of traditional and digital production
• Ability to work independently as well as on a team
• A can-do attitude no ask is too big or too small for you
• A entrepreneurial spirit you take ownership of your work and bring fresh thinking to the table
• A proactive approach you can see the destination, and you know how to build the path there

The Benefits

• Competitive compensation and benefits, including added mental health benefits
• Variety of employee perks
• Great work culture
• No client meeting Mondays
• Hybrid work environment
• Access to Rethinks national DE&I committee and working groups
• Growth and training opportunities

The interviewing process at Rethink:

• Screen with the Talent Acquisition
• First round interview with Hiring Manager
• Second round Interview with Team members
• Third round interview with Head of Department
• References
• Offer
  

Office Location: 720 King Street West, Toronto, ON

We truly appreciate everyones interest but only those selected for an interview will be contacted.

Rethink is committed to creating and maintaining an inclusive, equitable and accessible workplace. We welcome and encourage applications from all intersections. Accommodations are available, upon request, to all selected candidates during any stage of the recruitment process.

Job Description

Job Description

Account Director

William Thomas Digital (WTD) is seeking an Account Director to lead key client relationships, drive revenue growth, and help deliver world-class, personalized customer experiences.

This is a hands-on, strategic, and commercial role. You'll build trusted partnerships with senior stakeholders, forecast and grow your clients, and work closely with strategists, creatives, and technologists to bring bold, effective programs to life. You'll ensure we're not just meeting expectations but we're pushing the work forward, making clients successful, and delivering results that matter.

Client success is your north star. You'll be accountable for the results we deliver, the quality of our work, and the strength of the relationship from roadmap through execution.

About WTD

Recognized as one of North America's fastest-growing marketing agencies, WTD is on a mission to redefine what's possible in personalized customer experience. Our team brings together top talent across CRM, marketing automation, data, AI, creative tech, and customer journey design. We're platform-agnostic, relentlessly creative, and fiercely focused on outcomes.

We design personalized customer experiences powered by creativity, data, and technology with AI at the core. From dynamic lifecycle programs and loyalty ecosystems to intelligent onboarding and agentic platforms that learn, adapt, and act on behalf of the customer, we help brands build stronger relationships and drive measurable business growth. Whether the experience lives in CRM, web, mobile, or beyond, we create connected systems that deliver relevance, value, and scale.

What You'll Do

Lead Client Relationships

• Serve as the senior day-to-day lead for one or more of WTD's top client accounts
• Build long-term partnerships by deeply understanding your clients' business, goals, and customers
• Act as a trusted advisor to VP- and Director-level stakeholders, helping them navigate complexity and make bold, smart decisions
• Guide conversations that matter, from roadmap planning and QBRs to executive check-ins and in-the-moment problem solving

Drive Growth and Revenue

• Own the commercial success of your accounts including revenue, margin, pipeline, and forecasting
• Identify whitespace opportunities, shape new scopes of work, and influence roadmaps that drive business forward
• Collaborate with internal teams to craft proposals, pitches, and business cases that unlock value for both the client and WTD
• Deliver accurate forecasts, ensure healthy margins, and keep a close eye on account performance
  

Deliver with Excellence

• Ensure all work we deliver is on-brand, on-brief, and drives results whether it's a major strategic initiative or a day-to-day campaign
• Translate client goals into clear plans and work with cross-functional teams to execute them
• Step in where needed to review deliverables, clarify strategy, help shape messaging, or keep a project on track
• Maintain a high bar for quality, consistency, and momentum
  

Collaborate Across Teams

• Partner closely with strategists, creatives, technologists, and data specialists to shape integrated solutions that work
• Champion clarity, communication, and shared accountability across every phase of delivery
• Help unblock challenges and create the conditions for teams to do their best work
  

What You Bring

• 7 to 10 years of experience in a client-facing role at a CRM, CX, digital marketing, or consulting firm
• A proven track record of growing accounts, building client trust, and delivering measurable impact
• Experience leading cross-functional teams and managing complex, high-visibility work
• Good mentorship and team leadership abilities. Ability to mentor and grow team mates earlier in their careers
• Strong understanding of CRM, personalization, marketing automation, and data-driven marketing
• Familiarity with platforms like Salesforce Marketing Cloud, Braze, Adobe, or Bloomreach is a strong asset
  A commercial mindset with a clear understanding of revenue ownership, margin, forecasting, and opportunity development
  Confident communication skills written, verbal, and visual. You can lead a room, defend a point of view, and make the complex simple
• Curiosity, clarity, and a high bias for action
  

Why This Role, Why WTD

This is a chance to do meaningful work with real impact. Helping ambitious brands deliver smarter, more personalized customer experiences that drive results. You'll lead client relationships that matter, shape programs that perform, and play a key role in the future of WTD.

You won't be handed a playbook. You'll help write it alongside a senior team that values clarity, creativity, and accountability. We move fast, work collaboratively, and push each other to do great work without ego or red tape.

If you're looking for a role where you can grow, lead, and help build what's next in personalized CX we'd love to meet you.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Account Management
Director, Account Management, Financial Institutions
Overview
The Financial Institutions (FI) Account Team is a key line of business that works with FI client partners to drive Mastercard's strategy forward by expanding core payments, enabling adjacent payment platforms, offering services and cyber & intelligence solutions.
The FI Team is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and sales leaders. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources.
The team works with our FI customers to support their needs across Payments, Treasury, Everyday Banking, Digital Channels, Data Analytics, Marketing, Fraud & Risk, Finance to drive joint business development.
Reports to the Vice-President, Account Management, and is based in Montreal.
Role
- Provide superior strategic account management driven by robust planning - building a deep understanding of customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer.
- Identify and develop new business opportunities (with both existing and new customers) that provide the best potential for future business growth, and appreciable return on financial investments. Qualify opportunities before working with internal product experts & other stakeholders to then progress the sales process.
- Support strategically significant organizational initiatives, including cross-selling of key Mastercard products, capabilities and solutions to deepen relationships.
- Work with customers to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business, leveraging internal stakeholders to efficiently move prospect through highly matrixed buy cycles.
- Develop detailed business cases, including financial analysis/modeling, in support of FI initiatives.
- Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing.
All About You
The ideal candidate for this position:
- Experience in the payments or technology business with exposure to Financial Institutions or experience in the FI space with some responsibility for payments, co-brand and business development is desirable.
- Demonstrated track record of planning, managing, and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy.
- Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment.
- Ability to manage and grow internal and external cross functional relationships and partnerships with executives at all levels.
- Sound business judgment with established strategic and conceptual thinking and planning skills.
- Excellent strategic thinking and analytical skills with a proven track record in problem-solving and creating solutions that increase revenue.
- Bachelor's degree required; MBA preferred.
Directeur, Gestion de Comptes, Institutions financières
Aperçu
L'équipe de gestion des comptes des institutions financières est une ligne d'affaires clé travaillant avec des partenaires clients pour faire progresser la stratégie de Mastercard en faisant croitre les paiements quotidiens, en supportant solutions adjacentes et complémentaires, en offrant des services à valeur ajoutée et solutions de sécurité.
L'équipe cherche à bâtir une équipe stratégique, consultative, diversifiée, composée de gestionnaires de comptes de classe mondiale, de résolveurs de problèmes et de leaders de vente. Nous recherchons des individus hautement motivés qui affichent une forte orientation vers la réussite, une curiosité intellectuelle, une ouverture, une résilience, une diligence et la capacité de mobiliser efficacement les ressources.
L'équipe travaille avec des institutions financières pour répondre à leurs besoins en matière de paiements, trésorerie, services bancaires courants, canaux numériques, analyse de données, marketing, sécurité, pour stimuler le développement commercial conjoint.
Le candidat se rapportera au Vice-Président, Gestion de comptes, Institutions Financières et sera basé à Montréal.
Rôle
- Fournir une gestion de compte stratégique supérieure, basée sur une planification robuste - en développant une compréhension approfondie des besoins des clients, en définissant des solutions créatives pour répondre à ses besoins, et en travaillant efficacement avec les partenaires internes pour mobiliser les ressources nécessaires pour offrir une valeur ajoutée.
- Identifier et développer de nouvelles opportunités commerciales (avec des clients existants et nouveaux) qui offrent le meilleur potentiel de croissance future des affaires et un retour appréciable sur les investissements financiers. Qualifier les opportunités avant de travailler avec des experts produits internes et d'autres parties prenantes pour ensuite faire progresser le processus de vente.
- Soutenir des initiatives organisationnelles stratégiques significatives, y compris la vente croisée de produits, capacités et solutions de Mastercard pour accroître les relations.
- Travailler avec les clients pour développer une compréhension approfondie de leur entreprise et un point de vue sur la manière dont les solutions Mastercard peuvent répondre aux besoin d'affaires, en mobilisant les parties prenantes pour faire avancer efficacement les opportunités à travers des cycles de vente hautement matriciels.
- Développer des cas d'affaires détaillés, y compris des analyses/modélisations financières, en soutien aux initiatives en collaboration avec les partneraires internes.
- Négocier, exécuter et gérer le processus de contrat client, en assurant la liaison globale des ressources et le partage d'informations.
Tout sur vous
Le candidat idéal pour ce poste possède :
- Une expérience dans le domaine des paiements ou de la technologie avec une exposition aux institutions financières ou une expérience dans le domaine avec une certaine responsabilité pour les paiements et le développement commercial est souhaitable.
- Antécédents démontrés de planification, gestion et clôture d'efforts de vente complexes et compétitifs et de livraison de résultats dans un environnement rapide avec un sens de l'urgence et de l'exactitude.
- Joueur d'équipe dynamique, avant-gardiste et positif, expert dans l'engagement et la mobilisation des ressources internes pour réussir et contribuer à l'environnement de l'équipe élargie.
- Capacité à gérer et développer des relations et des partenariats transversaux internes et externes avec des cadres à tous les niveaux.
- Jugement commercial solide avec des compétences établies en réflexion stratégique et conceptuelle et en planification.
- Excellentes compétences en réflexion stratégique et analytique avec un historique prouvé en résolution de problèmes et en création de solutions qui augmentent les revenus.
- Diplôme de baccalauréat requis; MBA préféré.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

**Our Purpose**
_Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we're helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential._
**Title and Summary**
Director, Account Management
Director, Account Management, Financial Institutions
Overview
The Financial Institutions (FI) Account Team is a key line of business that works with FI client partners to drive Mastercard's strategy forward by expanding core payments, enabling adjacent payment platforms, offering services and cyber & intelligence solutions.
The FI Team is seeking to build a diverse strategic and consultative workforce of world-class relationship managers, problem-solvers and sales leaders. We are pursuing highly motivated individuals who display strong achievement orientation, intellectual curiosity, openness, resilience, diligence, and the ability to effectively marshal resources. We align our team to compete and differentiate on the basis of customer intimacy, product and solution strength, and partnership orientation.
The team works with our FI customers to support their needs across Payments, Treasury, Everyday Banking, Digital Channels, Data Analytics, Marketing, Fraud & Risk, Finance to drive joint business development.
Reports to the Vice-President, Account Management, and is based in Toronto.
Role
- Provide superior strategic account management driven by robust planning - building a deep understanding of customer needs, defining creative solutions to meet those needs, and working effectively across internal functions to bring together the resources required to deliver enhanced value to the customer.
- Identify and develop new business opportunities (with both existing and new customers) that provide the best potential for future business growth, and appreciable return on financial investments. Qualify opportunities before working with internal product experts & other stakeholders to then progress the sales process.
- Support strategically significant organizational initiatives, including cross-selling of key Mastercard products, capabilities and solutions to deepen relationships.
- Work with customers to build an in-depth understanding of their business and a point of view on how Mastercard solutions can address the needs of their business, leveraging internal stakeholders to efficiently move prospect through highly matrixed buy cycles.
- Develop detailed business cases, including financial analysis/modeling, in support of FI initiatives.
- Negotiate, execute and manage the customer contract agreement process, ensuring global linkage of resources and information sharing.
All About You
The ideal candidate for this position:
Experience in the payments or technology business with exposure to Financial Institutions or experience in the FI space with some responsibility for payments, co-brand and business development is desirable.
Demonstrated track record of planning, managing, and closing complex, competitive sales efforts and delivering results in a fast-paced environment with a sense of urgency and accuracy.
Dynamic, forward-thinking positive team player, adept at engaging and leveraging internal resources to achieve success and contribute to the wider team environment.
Ability to manage and grow internal and external cross functional relationships and partnerships with executives at all levels.
Sound business judgment with established strategic and conceptual thinking and planning skills.
Excellent strategic thinking and analytical skills with a proven track record in problem-solving and creating solutions that increase revenue.
Bachelor's degree required; MBA preferred.
Mastercard is a merit-based, inclusive, equal opportunity employer that considers applicants without regard to gender, gender identity, sexual orientation, race, ethnicity, disabled or veteran status, or any other characteristic protected by law. We hire the most qualified candidate for the role. In the US or Canada, if you require accommodations or assistance to complete the online application process or during the recruitment process, please contact and identify the type of accommodation or assistance you are requesting. Do not include any medical or health information in this email. The Reasonable Accommodations team will respond to your email promptly.
**Corporate Security Responsibility**
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
+ Abide by Mastercard's security policies and practices;
+ Ensure the confidentiality and integrity of the information being accessed;
+ Report any suspected information security violation or breach, and
+ Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.

Job Description

Job Description

Salary:

Hi, Im Milena, Talent Acquisition Specialist at Sundae Creative. Thanks for clicking on our job opening! I joined the Sundae team when they merged with Dulcedo Management a year ago, and what a ride its been! If we get to meet during this process, Ill be happy to share all about us, but for now, heres a bit of insight. Founded by 2 incredible entrepreneurial minds and rock stars, Karine Idrissi and Kristina Argento, Sundae Creative has always been ahead of the curve in PR. Our specialty lies in blending the best of traditional and digital strategies for communications and media relations. With teams organized by areas of expertise, we tackle todays challenges head-on, providing our clients with unmatched visibility and leveraging the most advanced tools in the future of PR. Currently, our teams cover strategic communications, influencer marketing, social media, and design. Our clients span across industries from beauty, fashion, and lifestyle, to both the sexy and unsexy, no matter the industry, we know how to tell the right story and have fun doing it!

As part of the larger Dulcedo Group family, one of the key denominators among us is that we are caring and passionate individuals driven by a desire to be agents of change. When you join Sundae, youre becoming part of a tightly knit community that genuinely cares about the happiness and success of one another. Youre also stepping into an environment that prioritizes employee development, growth, and well-being. I couldnt recommend this workplace more!

As an Account Director, you will take the helm in steering our account teams towards excellence. This senior-level role is pivotal in crafting and executing client strategies, fostering revenue growth both within existing client relationships and through new business ventures. Beyond client-centric responsibilities, you'll provide visionary agency direction, optimizing processes and procedures for enhanced team efficiency, fostering growth, nurturing our company culture, and ensuring unparallel client satisfaction, retention, and acquisition.

What you'll be expected to do:

• Oversee, ideate, and manage strategic communication campaigns that align with client objectives and deliver measurable results.
• Serve as the primary strategic advisor for a diverse portfolio of accounts, guiding your team through the daily operations and ensuring alignment across all activities.
• Act as the main point of contact between the agency and clients, building strong relationships and anticipating client needs.
• Lead strategic planning sessions and collaborate with the team to enhance client satisfaction and drive innovation.
• Drive business profitability through effective budget planning, forecasting, and management while also ensuring that strategies and executions meet predefined KPIs.
• Lead business development efforts, preparing and presenting pitches to secure new partnerships.
• Maintain creative excellence and ensure communication strategies are effective across traditional, social, and digital channels.
• Mentor and coach new hires and existing team members, promoting growth and consistent performance.
• Conduct regular performance evaluations, provide constructive feedback, and identify areas for improvement.
• Supervise and enhance the performance of account teams to ensure high-quality work and client satisfaction.
• Draft, review, and edit communication materials, including key messages, pitch notes, and PR plans.
• Conduct media outreach and engagement to meet client KPIs and enhance visibility.
• Reinforce company culture, protocols, and standards within the team to maintain a positive work environment.
• Continuously seek opportunities for improvement, innovation, and exceptional client service.
• Promote and reinforce company culture and protocols within the team.

What you bring to the table:

• 6+ years of leadership experience in the PR agency world, with a proven track record of driving client success and delivering impactful communication strategies.
• Creative, self-motivated, and results-oriented problem solver with a demonstrated ability to lead and inspire high-performing teams.
• Proven experience managing teams in PR, marketing, advertising, or related roles within the agency and/or in-house environments.
• Extensive knowledge of the beauty, fashion, lifestyle, and P&G industries, supported by a strong network of media and industry contacts, particularly within the Canadian media landscape and the Toronto media scene.
• Strategic thinker with a business development mindset, skilled at identifying new growth opportunities and creating innovative solutions to maximize client success.
• Exceptional leadership skills, capable of motivating teams towards achieving outstanding results and maintaining creative excellence.
• Excellent communication and interpersonal abilities, fostering strong client relationships and effective collaboration with internal teams.
• Proven ability to conceptualize, plan, and execute highly creative campaigns that meet and exceed client expectations.

What's in it for you:

• At Sundae Creative, we're happy to prioritize work-life balance like no other by offering Unlimited Vacation. Yep, you read that right. Allowing you to focus on making every day count rather than counting the days!
• Experience the joy of Freestyle Fridays, where we wrap up work at 2:00 PM every Friday.
• Benefit from Comprehensive Insurance that covers dental, vision, and medical needs for you and your loved ones after just one month.
• Join a vibrant and supportive team that shares a deep passion for fashion, beauty, and all things lifestyle!
• Join our tight-knit team, where we highly value respect and collaboration as part of our awesome corporate culture.
• Explore numerous internal advancement opportunities in our rapidly growing company, where the sky's the limit!
• As a division of Dulcedo Management, Sundae Creative offers the best of both worlds: the dynamic environment of a startup bolstered with the additional support of Dulcedo's 15+ years in the industry.