20 Account Director Shopper Trade Marketing Labatt jobs in Toronto

The AVP of Global Marketing Strategy will lead a team of skilled strategists to develop and implement a comprehensive global strategy and lead execution of strategic projects, reporting to the VP of Global Marketing Strategy and Transformation. The team is responsible for delivering high-impact strategic initiatives to senior stakeholders, including the Global Marketing Leadership Team, the Executive Leadership Team, and the Board.
**Communication & Influence**
+ Demonstrates strong verbal, written, and presentation skills to influence business partners and motivate teams.
+ Presents critical facts and strategic themes to ensure unbiased leadership decisions.
+ Serves as an unbiased voice in communicating progress and necessary actions.
+ Uses collaborative approaches to increase creativity and innovation.
+ Encourages others to break down problems into actionable steps and challenge norms.
**Strategic Oversight & Governance**
+ Ability to use AI to automate and standardize reporting tools, driving efficiency and consistency.
+ Maintains ongoing internal commentary on progress against strategic objectives.
+ Oversees quarterly governance reporting, highlighting strategic progress.
+ Supports and drives governance practices (ODF, DOA, Risk Practices) across initiatives.
+ Supports processes for capturing, cataloging, and overseeing the segment portfolio.
+ Continuously reprioritizes objectives across business lines, identifying themes, issues, and risks.
**Collaboration & Cross-Functional Partnership**
+ Partners with initiative teams to ensure comprehensive storytelling.
+ Collaborates with AVP, Finance, and IT delivery teams to optimize planning and reporting tools.
+ Partners effectively with cross-functional and virtual teams (IT, Finance, Strategy, Global, Corporate).
+ Partners with stakeholders to connect strategy to outcomes.
+ Collaborates globally to share consistent views of outcomes and incorporate lessons learned.
**Analytical & Critical Thinking**
+ Leverages analytical and critical thinking to drive oversight and recommendations.
+ Quickly identifies critical details and trends to inform segment-level recommendations.
+ Supports analysis of outcomes, risks, and issues in alignment with strategic objectives.
+ Applies organizational savvy and business expertise to present and defend impactful issues.
**Technology & Change Leadership**
+ Applies AI-driven insights to identify trends, risks, and opportunities across the portfolio.
+ Understands and conveys technology concepts simply to various audiences.
+ Demonstrates adaptability to emerging technologies and their impacts.
+ Actively collaborates to lead change and support development of change plans.
+ Supports policies and standards that outline delivery execution.
**Performance & KPI Management**
+ Supports development and reporting of key performance indicators.
+ Captures and reports expense and earnings targets for initiative portfolios.
+ Facilitates discussions and decision-making when focus areas evolve.
**Leadership & Influence**
+ Demonstrates agility and ability to shift priorities quickly.
+ Leverages expertise to develop business cases and overcome objections.
+ Navigates competing priorities using understanding of unspoken agendas.
+ Maintains strong internal and external networks to share ideas and lead brainstorming.
+ Ensures all voices are heard and fosters inclusive collaboration.
**Key Responsibilities:**
+ **Strategic Development:** Co-lead the creation, implementation, and communication of the annual strategic planning process for Global Marketing. Ensure alignment with global segment and function strategy teams.
+ **Strategic Planning:** Lead short-term and long-term strategic planning initiatives aligned with global marketing goals. Ensure timely delivery of key projects and milestones to senior stakeholders with clear communication and accountability.
+ **Special Projects:** Drive strategic projects for the Global CMO or those sponsored by the Global Marketing Leadership Team that generate significant business value.
+ **Thought Leadership:** Provide insights on industry and customer trends, with a focus on customer experience, digital transformation, and competitive intelligence.
+ **Organizational Influence:** Influence and align the organization to the strategy through financial plans, business plans, CMO communications, annual goal setting, and project business cases.
+ **Team Leadership:** Manage a team of 2-3 professionals, offering regular feedback, mentorship, and fostering an innovative, high-performance culture. Enhance team engagement and morale.
+ **Strategy Communication:** Effectively communicate strategy to various key audiences, including the Executive Leadership Team (ELT), Manulife Board, and employees.
+ **Performance Metrics:** Define and track critical metrics to achieve global business goals. Collaborate with the Portfolio Oversight & Reporting team to monitor and report on strategy execution.
**Collaboration Scope:**
+ Work across segments (Canada, United States, Asia, Global Wealth and Asset Management) and functional teams (operations, technology, finance, risk) to drive strategy development, planning, execution, communication, and reporting.
+ Ensure the successful delivery of the global mandate in alignment with Manulife's ambition to be the most digital, customer-centric global company in the industry.
+ Manage stakeholder relationships, communicating transformation progress and aligning resources and expectations with business goals.
**Qualifications:**
+ 10+ years of progressive experience in management consulting, corporate strategy or investor relations with a focus on business, digital transformation, and customer experience, preferably in a premier consulting firm or large multi-national corporation.
+ Proven ability to strategically influence senior leadership and work across complex, multi-functional teams.
+ Skilled in identifying and negotiating early trade-offs to make critical decisions.
+ Respected for delivering practical and realistic solutions.
+ Exceptional facilitation and communication skills, with the ability to connect diverse facts and surface issues.
+ High conceptual skills and strategic thinking ability.
+ Proven success in working effectively in diverse environments and cultures.
+ Demonstrates resilience and maintains a positive, winning attitude.
**_When you join our team:_**
+ We'll empower you to learn and grow the career you want.
+ We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
+ As part of our global team, we'll support you in shaping the future you want to see.
**Acerca de Manulife y John Hancock**
Manulife Financial Corporation es un importante proveedor internacional de servicios financieros que ayuda a las personas a tomar decisiones de una manera más fácil y a vivir mejor. Para obtener más información acerca de nosotros, visite .
**Manulife es un empleador que ofrece igualdad de oportunidades**
En Manulife/John Hancock, valoramos nuestra diversidad. Nos esforzamos por atraer, formar y retener una fuerza laboral tan diversa como los clientes a los que prestamos servicios, y para fomentar un entorno laboral inclusivo en el que se aprovechen las fortalezas de las culturas y las personas. Estamos comprometidos con la equidad en las contrataciones, la retención de talento, el ascenso y la remuneración, y administramos todas nuestras prácticas y programas sin discriminación por motivos de raza, ascendencia, lugar de origen, color, origen étnico, ciudadanía, religión o creencias religiosas, credo, sexo (incluyendo el embarazo y las afecciones relacionadas con este), orientación sexual, características genéticas, condición de veterano, identidad de género, expresión de género, edad, estado civil, estatus familiar, discapacidad, o cualquier otro aspecto protegido por la ley vigente.
Nuestra prioridad es eliminar las barreras para garantizar la igualdad de acceso al empleo. Un representante de Recursos Humanos trabajará con los solicitantes que requieran una adaptación razonable durante el proceso de solicitud. Toda la información que se haya compartido durante el proceso de solicitud de adaptación se almacenará y utilizará de manera congruente con las leyes y las políticas de Manulife/John Hancock correspondientes. Para solicitar una adaptación razonable en el proceso de solicitud, envíenos un mensaje a .
**Referenced Salary Location**
Toronto, Ontario
**Modalidades de Trabajo**
Híbrido
**Salary range is expected to be between**
$123,400.00 CAD - $229,300.00 CAD
Si se está postulando para este puesto fuera de la ubicación principal, póngase en contacto con para conocer el rango salarial de su ubicación. El salario real variará según las condiciones locales del mercado, la geografía y los factores relacionados con el trabajo pertinentes, como conocimiento, habilidades, calificaciones, experiencia y educación/capacitación. Los empleados también tienen la oportunidad de participar en programas de incentivos y obtener una compensación de incentivos vinculada al desempeño comercial e individual.
Manulife ofrece a los empleados aptos una amplia variedad de beneficios personalizables, entre ellos, beneficios de salud, odontológicos, de salud mental, oftalmológicos, por discapacidad a corto y a largo plazo, cobertura de seguro de vida y por muerte accidental y desmembramiento, adopción/subrogación y bienestar, y planes de asistencia al empleado/familiar. También ofrecemos a los empleados admisibles varios planes de ahorro para la jubilación (incluidos planes de pensiones y un plan mundial de propiedad de acciones con contribuciones equivalentes del empleador) y recursos de asesoramiento y educación financiera. Nuestro generoso programa de tiempo libre remunerado en Canadá incluye feriados, vacaciones, días personales y días por enfermedad, y ofrecemos la gama completa de ausencia laboral reglamentaria. Si se está postulando para este puesto en los EE. UU., póngase en contacto con para obtener más información sobre las disposiciones relativas al tiempo libre remunerado específicas de EE. UU.

Job Description

Job Description

Salary:

Our Company

BrandActive specializes in the financial analysis, strategy, and logistics of rebranding implementation and brand and marketing operations. Whether our client is striving to optimize the implementation of a brand change, or identify opportunities to save money, time, and resources managing your brand and marketing dollars, BrandActive has what it takes to get the job done.

Since 1998, BrandActive has scoped, budgeted, planned, and executed brand change for many of the worlds most valuable brands. Our services combine industry-leading analytics with a unique and proven methodology that provides the information clients need to make sound financial decisions, save time and money and operate more efficiently. Whether our clients are going through a one-time corporate rebrand or want to get the most out of the everyday management of their existing brand, we help them achieve more, spend less, and build a better brand.

For BrandActive team members, our goal is to be an inclusive place where you are supported in becoming the best you can be, where together we build a strong and agile organization that not only sets the standard for excellence in our industry globally, but also exemplifies how to be a compassionate commercial endeavor that is built on trusting relationships and empowering the growth of every one of us. We are a team of great people, doing great work and having a great time doing it, and we challenge ourselves to bring smarter, faster and better solutions into everything we do!

The Opportunity

BrandActive is seeking aSenior Manager, Integrated Marketing and Campaign Strategyto lead the development, execution, and performance of marketing programs that drive awareness, engagement, and pipeline. This role is responsible for translating strategic business goals into compelling campaigns that reach the right audiences, through the right channels, with the right message.

You will oversee campaign planning and rollout across content, digital, and event channels, partnering closely internal teams and vendors, specifically with our partner Opascope (channel execution), and team members within Revenue Operations (reporting), Sales Operations (enablement), and the Senior Director, Go-To-Market and Transformation (timelines and coordination). Youll also guide editorial direction to ensure all marketing efforts reflect a clear and consistent brand voice.

This is a highly collaborative, cross-functional role that requires equal parts strategy, execution discipline, and performance insight. If youre energized by building integrated campaigns that deliver measurable business impact, this role offers the opportunity to shape how BrandActive shows up in the market.

We are all committed to working together to achieve our North Star of a team of great people, doing great work and having a great time doing it. As part of this, there is an expectation that all of our team members will contribute to internal initiatives that advance our client and/or team member experience while challenging us to be smarter, faster, better in everything that we do! We find that this allows us to be agile in our approach to the work and provide growth opportunities for our team members.

BrandActive is going places join us and help make it an even better place to work.

Responsibilities

Campaign Strategy and Execution

• Lead the planning, execution, and performance management of integrated marketing campaigns, from strategy to rollout to reporting
• Align campaign initiatives to go-to-market (GTM) objectives, supporting awareness, engagement, and pipeline generation across BrandActives priority sectors
• Collaborate with the Senior Director, Go-To-Market and Transformation to ensure campaign timelines are realistic, cross-functional teams are aligned, and blockers are addressed early
• Coordinate channel execution and paid media delivery with our external vendor, Opascope, ensuring creative and targeting are aligned to campaign goals
• Partner with Sales Operations and Revenue Operations to ensure campaigns are tracked effectively and insights are used to optimize future efforts
• Support key initiatives such as brand rollout, website update, email marketing, and paid campaigns with integrated strategy and execution planning

Editorial Direction and Content Oversight

• Own the editorial and content development process for campaigns, leveraging BrandActives AI agents and internal Subject Matter Experts (SMEs)to scale content delivery without sacrificing voice or strategic clarity
• Guide development of marketing assets in partnership with internal content contributors, AI writing agents, and subject matter experts, ensuring messaging quality, brand consistency, and strategic alignment
• Ensure messaging is aligned, audience-relevant, and strategically sequenced across all content types
• Partner with internal and external teams to ensure thought leadership, speaking engagements, and partner-facing content are integrated into broader campaigns
• Lead content audits, messaging evolution, and ongoing brand storytelling

Performance and Optimization

• Collaborate with Revenue Operations to define campaign key performance indicators (KPIs) and dashboard structure; ensure reporting provides visibility into whats working
• Interpret campaign performance and make recommendations for iteration across content, targeting, and channels
• Share campaign performance insights across teams to promote alignment, learning, and continuous improvement
• Help identify smarter, faster, better ways to execute campaigns by tightening handoffs, streamlining reviews, and standardizing workflows

Team Member Development

• Take ownership of your professional development by seeking feedback and exploring stretch opportunities
• Support the clarity, confidence, and effectiveness of cross-functional team members by providing structure, direction, and messaging context
• Help create a culture of accountability and learning by sharing wins, documenting processes, and surfacing performance gaps
• Embody BrandActives values of trust, agility, and growth through thoughtful leadership, strong collaboration, and continuous improvement

Professional Development

• Take accountability for own development, creating and updating development plan as required, communicating with people leader around aspirations
• Accept and act on feedback provided
• Demonstrate inclusive and supportive behaviour when interacting with colleagues
• Contribute to internal initiatives that impact the client and/or team member experience
• Bring forward smarter, faster, better solutions to processes and identify opportunities to be more agile in day-to-day activities

Qualifications and Experience

Education and Experience

• 7+ years of experience in B2B marketing, with a focus on integrated campaign development and cross-channel execution
• Demonstrated success planning and launching marketing programs that drive measurable business outcomes
• Strong editorial and messaging instincts - you know how to turn strategy into clear, resonant content that performs
• Proven ability to manage marketing calendars, prioritize initiatives, and keep cross-functional teams aligned
• Comfortable working with reporting dashboards to understand performance and recommend improvements
• Experience collaborating with agency partners, paid media specialists, and internal teams to deliver integrated campaigns
• Skilled communicator and organizer with a high level of ownership, follow-through, and attention to detail
• Experience in professional services, marketing services, or brand-focused B2B environments is a plus

Location

This is a hybrid role with the opportunity to work in our Toronto office. We will also consider fully remote candidates for this role.

To win in the new normal, we need your Omni-Marketing approach and in-depth understanding of the shopper to drive brand love and consumer conversion. As a Senior Manager, Shopper Marketing (12 Month Contract) you will contribute to strategy and plans development, achievement of budget commitments, and strengthen return on investment through enhanced consumer and shopper engagement. This is a hybrid role based out of our Mississauga head office.
A Taste of What You'll Be Doing
+ Shopper/Omni-Marketing: Partner with Brand, eCommerce, and Customer teams to translate business and brand objectives into high impact mid/lower-funnel shopper activations, leveraging shopper insights and trends to unlock growth and profitability -- including account-specific and national shopper programs, partnerships, customer digital programs.
+ POS & Merchandising: Partner with Retail Sales team for ongoing optimization of in-store POS for every day and tentpole merchandising materials; oversee retail team website ordering portal and manage POS inventories; lead post-analyses of tentpole and customer programs (assessing consumption, point-of-sale, and Marketing metrics), socializing with key stakeholders.
+ Operational Support: Lead key operational vendor relationships with an eye to ensuring continual improvement in execution and process efficiencies; manage annual Shopper budget, prioritizing and optimizing spend across categories, brands, and customers to maximize investment impact; oversee related day-to-day financial administration.
+ Leadership and Coaching: Responsible for overseeing one direct report inclusive of performance management and formal and informal talent development.
We're Looking for Someone With
+ Post Secondary education in Business, Marketing, or a related field
+ Strong knowledge of CPG food-relevant shopper/retail environments
+ In-depth experience with shopper marketing and omni-channel planning; Brand management or related agency-side experience is an asset
+ Excellent interpersonal, communication, and leadership skills. In addition, a relentless attention to detail is imperative.
+ Strong analytical skills -- familiarity with Nielsen consumption and key Marketing metrics is an asset
+ Previous financial experience including P&L understanding and budget management
+ Ability to handle ambiguity, multi-task, and work effectively under pressure, sometimes managing conflicting priorities from multiple sources at any given time
What's Next
After you apply, your application will be reviewed by a real recruiter, so it may take us a few weeks to get back with you by email or phone. Visit our How We Hire page ( to get insights into our hiring process and more about what we offer.
Need assistance throughout the application or hiring process? Email
If you join our team, you'll be rewarded for the difference you make. Our comprehensive benefits offer you the support you need through your life events, big or small. Visit our benefits page ( & be sure to ask your recruiter for more specific information.
Get to Know Us
At Kellanova, we are driven by our vision to be the world's best-performing snacks-led powerhouse, unleashing the full potential of our differentiated brands and our passionate people. Our portfolio of iconic, world-class brands include Pringles, Cheez-It, Pop-Tarts, MorningStar Farms, Special K, Krave, Zucaritas, Tresor, Crunchy Nut, among others.
Kellanova's Culture of Best means we bring our best to all that we do in pursuit of our vision to be the world's best performing snacks-led powerhouse. Our culture celebrates boldness and empowers our people to challenge the status quo, achieve results, and win together.
Our focus on Equity, Diversity, and Inclusion (ED&I) enables us to build a culture of belonging where all employees have a place at the table and are inspired to share their passion, talents and ideas to work.
Mars has agreed to acquire Kellanova in a combination that will shape the future of snacking! The transaction is anticipated to close towards the end of 2025 (subject to customary closing conditions, including regulatory approvals). The companies remain separate until closing.
You can learn more at and our hiring teams will be happy to discuss further questions if your application advances in the hiring process.
Let's shape the future of snacking.
Kellanova Company is an Equal Opportunity Employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. Accommodation is available upon request for applicants.

Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
The Manager, Global Client Group is a strategic leader at AmexGBT, responsible for leading the execution of our client servicing strategy for clients. The Manager, GCG Travel is an innovative leader, strategic problem solver with a focus on analytics and program optimization. The role is also responsible for optimizing, enhancing, and driving premium revenue for one of the top clients in the GCG Financial Services vertical in a dedicated environment. The client is a true leader in the industry.
**What You'll Do:**
+ getting results through client negotiations
+ positively influencing the key client decision makers through effective communication and strategic guidance.
+ proactively recognize risks to the portfolio, identify an action plan, and proactively coordinate mitigating actions with Service Delivery Leaders
**What We're Looking For:**
+ Extensive customer/client facing experience globally
+ 4-5 year's account / client management, consulting or procurement leadership experience required within the travel industry.
+ Demonstrated ability to deliver a data-driven, analytical approach to the client's travel program in a consultative manner as the subject matter authority.
+ Must possess a solid understanding of principles and key drivers of both customer satisfaction and operation expense.
+ Demonstrated ability to understand broad issues and capitalize on global market conditions impacting customers' travel program, along with strong knowledge of the marketplace, is required.
+ Strong business and financial competence and the proven ability to get results and achieve targets are required.
+ Proven innovative problem-solving abilities and decision making skills required, in addition to project management, prioritization, and planning skills.
+ Strong negotiation skills required, including the ability to handle objections and achieve mutually beneficial solutions.
+ Must possess the ability to influence internally and externally, and be able to drive decisions across an organization.
+ Proven ability to drive and affect change is required.
+ Knowledge of Amex GBT products/services and their distinct value are preferred.
+ Travel Management Experience preferred
+ Deep understanding of technology industry is strongly preferred
Location: Virtual, ability to work with East Coast US and Europe time zones required
Travel - (15% - 20% of time)
**Location**
United States
The US national base salary range for this position is from
$88,200.00 - $163,800.00
The national range provided includes the base salary that GBT expects to pay for the role. Actual base salary will be based on factors including the scope and complexity of the role and the successful candidate's relevant experience, skills, knowledge, and work location.
In addition to base salary, the anticipated range of which is posted above, this role is either eligible for a sales incentive plan based on specific sales' roles, or for a discretionary annual bonus, which rewards participants based on individual and/or company performance.
For information about our comprehensive US benefits programs and eligibility, please review our Benefits-at-a-Glance document.
Benefits at a glance ( #TeamGBT Experience**
Work and life: Find your happy medium at Amex GBT.
+ **Flexible benefits** are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
+ **Travel perks:** get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
+ **Develop the skills you want** when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
+ **We strive to champion Inclusion** in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
+ And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here ( for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement ( .
**What if I don't meet every requirement?** If you're passionate about our mission and believe you'd be a phenomenal addition to our team, don't worry about "checking every box;" please apply anyway. You may be exactly the person we're looking for!
Click Here to Learn More (

Randstad, the world's leading partner for talent, is hiring a Client Partner,Business Development to sell our Operational Talent Solutions for our specialised Industrial Management division.

We sell work solutions. What does that mean? We help companies find the best talent for their organizations, impacting their productivity and profitability. We also help people thrive by assisting in finding their way to the right employers. If you want to learn how to have a major impact on the careers of others, then come talk to us. We are investing!

What you get to do:

• Identify client prospects in need of workforce services & solutions
• Develop strong relationships with hiring managers via phone, text, email, social media, in-person
• Execute the activities that will gain results (lots of outbound cold calls, virtual, and on-site client meetings)
• Negotiate pricing to ensure maximum return on quality solutions
• Expand our reach with a tech and personal touch approach
• Full cycle recruitment for Industrial Management talent

What you need to bring:

• 3+ years of sales and business development experience (B2B in the staffing industry)
• Strong history of being the best at whatever you have done in the past
• Ability to connect with others through phone, video, social media, and in-person meetings
• Prior experience working in a team-oriented and fast-paced organization
• Track record of delivering results in a metrics-driven environment
• Passion for results, resilience, self-confidence, and the desire to do an exceptional job
• Possess a natural curiosity and relentless determination to make things happen - you like to WIN!
• Must be able to work in the office at least 2 days a week
• The position requires you to visit client sites located in areas where public transportation may not be available

What's in it for you:

• Hybrid work environment
• Competitive base salary and bonus plan
• Wellness spending account and an ergonomic reimbursement program to equip your home office
• Randstad has been named one of Canada's Best Workplaces by Great Places to Work for more than 10 consecutive years, and one of the Best Workplaces for Women
• 3 weeks (15 days) paid vacation in your first 12 months, plus additional care days and corporate holidays
• Work in a fast-paced atmosphere, where every day is different and the challenges are varied
• The chance to progress within an authentic, supportive and growing organization
• A collaborative and participative leadership style

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to to ensure their ability to fully participate in the interview process.

#

**Work Location:**
Toronto, Ontario, Canada
**Hours:**
37.5
**Line of Business:**
TD Wealth
**Pay Details:**
$80,000 - $100,000 CAD
This role is eligible for a discretionary variable compensation award that considers business and individual performance.
TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.
**Job Description:**
The Client Relationship Associate is an integral part of TD Global Investment Solutions (TDGIS) Institutional Distribution Team. This position has primary accountability for providing a high level of client service support to Institutional Clients and Consultants at one of Canada's largest asset managers.
Daily interaction with Relationship Managers, Portfolio Managers and internal support teams will be required to fulfill Client and Consultant requests. Strong interpersonal skills are essential to maintain and expand relationships with external clients, numerous internal business functions and other team members. This position is both deadline-based and ad hoc in nature as two days are never the same, therefore flexibility is required.
This position provides the opportunity to join a diverse team with a strong culture focused on collaboration, delivering high quality results and personal development.
Accountabilities
+ Supporting our business growth through preparation and coordination of the client onboarding process
+ Develop partnerships with multiple internal departments leveraging their skills and resources to service client requests
+ As a primary contact for assigned Client relationships, maintaining "Best in Class" client experience will be a priority through effective coordination and execution of ongoing and ad hoc requests
+ Assume assignment of more complex client mandates and requests upon consistent demonstration of ability to effectively execute on challenging client deliverables
+ Provide timely, accurate and professional responses to client/consultant inquiries meeting service level agreements
+ Coordinate and facilitate meetings with internal stakeholders to support effective client on-boarding, client mandate changes and ad hoc requests as required
+ Cross train on Sales Support deliverables to provide team support as required
+ Exhibit strong time management and organizational skills understanding what deliverables to prioritize and re-prioritize as additional tasks are received
+ Develop an understanding of the product offerings and investment management industry practices
+ Participate in project related initiatives to enhance client experience
+ Collection of outstanding documentation and ad hoc compliance and audit requirements
Job Requirements:
+ 3+ years' experience in relevant functions
+ Possess excellent communications skills, both written and oral in French and English.
+ Exhibit particularly strong attention to detail along with exceptional time management and organizational skills.
+ Be a high energy, results oriented individual with a commitment to providing an exceptional level of service and a reputation for "getting things done";
+ Exhibit ability to work independently and in a team environment, on multiple tasks, providing assistance to sales professionals and guidance and direction to sales support staff.
+ Exhibit and execute proactively to address potential service or operational gaps,
+ Be a highly motivated individual with the ability to inspire peers to greater results;
+ Have at least three years' experience in a client service role, with expanding complexity;
+ Exhibit very strong interpersonal skills;
+ The ability to work in a fast-paced environment, meet multiple deadlines and prioritize activities;
+ Have a university degree and the Canadian Securities Course (CSC);
+ Enrolment in the Chartered Financial Analyst designation program is an asset.
+ Exhibit a keen interest in and knowledge of the Canadian investment management industry; knowledge of the Canadian pension industry is an asset;
+ Advanced user in MS Powerpoint, Word and Excel
**4 days required in the office**
**Who We Are:**
TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.
TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing - and so will you.
**Our Total Rewards Package**
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more ( Information:**
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.
Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.
**Colleague Development**
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD - and we're committed to helping you identify opportunities that support your goals.
**Training & Onboarding**
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.
**Interview Process**
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.
**Accommodation**
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.
We look forward to hearing from you!
**Language Requirement (Quebec only):**
*Remarque: Étant donné que cet affichage concerne de futurs postes vacants et qu'il servira à pourvoir de nombreux postes aux exigences comparables à l'avenir, nous invitons les candidats bilingues et francophones à poser leur candidature. Lorsqu'un poste sera à pourvoir, une évaluation des besoins en matière de langue sera effectuée pour déterminer si la connaissance d'une autre langue que le français est exigée.
Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.

**Do you want your voice heard and your actions to count?**
Discover your opportunity with Mitsubishi UFJ Financial Group (MUFG), one of the world's leading financial groups. Across the globe, we're 150,000 colleagues, striving to make a difference for every client, organization, and community we serve. We stand for our values, building long-term relationships, serving society, and fostering shared and sustainable growth for a better world.
With a vision to be the world's most trusted financial group, it's part of our culture to put people first, listen to new and diverse ideas and collaborate toward greater innovation, speed and agility. This means investing in talent, technologies, and tools that empower you to own your career.
Join MUFG, where being inspired is expected and making a meaningful impact is rewarded.
**Role Overview**
The Analyst, AMT ("Account Management Team") will be responsible for the performance of KYC ("Know Your Customer") client on-boarding, reassessments and other related requests related to the book of work of MUFG Bank Ltd, US branch. The Analyst will act as SME for First Line of Defense and engage clients, RMs, compliance and other stakeholders as appropriate to deliver on goals of the team.
**Responsibilities**
1. Client Onboarding & Relationship Management
+ Ensure timely execution of client onboarding processes and escalate any deals at risk to management proactively.
+ Customize emails to streamline KYC requirements to enhance client experience and reduce complexity.
+ Engage directly with clients, including treasury, legal, and compliance teams, and coordinate access to deal sites.
2. KYC Due Diligence & Risk Assessment
+ Collaborate with internal and external stakeholders to support comprehensive KYC reviews.
+ Respond to RFIs related to KYC, risk, and compliance issues with accuracy and timeliness.
+ Maintain deep understanding of client relationships and product risk across global and local business areas.
3. Compliance, Standards & Performance Monitoring
+ Adhere to MUFG's global and U.S. KYC standards and procedures for the First Line of Defense.
+ Meet performance metrics including deal deadlines, document collection SLAs, and KYC quality benchmarks.
+ Identify and escalate risk flags through training and guidance from governance and advisory teams.
4. Stakeholder Collaboration & Escalation Management
+ Partner with RMs and product groups to address AML, sanctions, and compliance issues effectively.
+ Communicate assertively and professionally with internal and external stakeholders.
+ Develop subject matter expertise in assigned verticals.
5. Operational Support
+ Adhere to policy requirements and timely training completion.
+ Be a team player and cross-support team members and/or other verticals as assigned by Director
+ Support cross-functional initiatives and projects assigned by management, including VP/Director-led efforts.
+ Support and enable GCIB to meet its goals/targets, help reignite revenue growth & facilitate other pillars of our bank/FLODCO strategy including"one FLODCO team"attitude.
**Qualifications**
+ Prior 1-3 years experience of working with Corporate Banking clients (preferably in Client Onboarding & KYC area)
+ Ability to work in a fast paced culture and deadline driven environment
+ Keen interest in understanding BSA/AML, OFAC & Sanctions laws and regulations
+ Exhibit culture of strong risk principles
+ Ability to engage local & overseas stakeholders in different time zones
+ Bachelor's degree in Business, Finance, Economics or equivalent work experience
+ CAMS (Certified Anti-Money Laundering Specialist) Certification is considered an asset
+ Proficiency in MS Word; MS Excel;
+ Excellent communication skills;
+ Strong reasoning and problem solving skills;
+ Excellent multitasking skills and task organizing ability;
+ Strong time management skills, Ability to perform in a deadline driven environment;
+ Openness to learning new technologies. We are exploring updates and migration to various systems and tools not limited to PowerBI, MS Copilot.
The job description and related application pertains to an opportunity with either MUFG Bank, Ltd., Canada Branch ("MUFG Bank Canada") or MUFG Securities (Canada), Ltd. ("MUFG Securities Canada"). The job description relates to the general nature, scope, quantity and quality of work contemplated for the position. Other duties and responsibilities not specifically described may be assigned from time to time, consistent with knowledge, skills and abilities of the incumbent. The receipt of an application by either MUFG Bank Canada or MUFG Securities Canada, as applicable, does not imply or guarantee employment.
Each of MUFG Bank Canada and MUFG Securities Canada is an equal opportunity employer.
- As a federally regulated entity, MUFG Bank Canada is required to comply with applicable laws which prohibit discrimination based on protected grounds and which require accommodation to individuals in accordance with the requirements outlined in the Canadian Human Rights Act and the Canada Labour Code. Where MUFG Bank Canada obtains information relating to protected grounds under the Canadian Human Rights Act as part of the application process, it does so to monitor and otherwise evaluate its own compliance with such legislation and associated regulatory requirements; MUFG Bank Canada does not use such information for decision making purposes relating to the position contemplated in this application.
- As a provincially regulated entity, MUFG Securities Canada is required to comply with applicable laws which prohibit discrimination based on protected grounds and which require accommodation to individuals in accordance with the requirements outlined in the Human Rights Code (Ontario) and the Employment Standards Act (Ontario). Where MUFG Securities Canada obtains information relating to protected grounds under the Human Rights Code (Ontario) as part of the application process, it does so to monitor and otherwise evaluate its own compliance with such legislation and associated regulatory requirements; MUFG Securities Canada does not use such information for decision making purposes relating to the position contemplated in this application.
At MUFG, our colleagues are our greatest assets. Our Culture Principles provide a roadmap for how each of our colleagues must think and act to become more client-obsessed, inclusive and innovative. They reflect who we are, who we want to be and what we expect from one another. We are excited to see you take the next step in exploring a career with us and encourage you to spend more time reviewing them!
**Our Culture Principles**
+ Client Centric
+ People Focused
+ Listen Up. Speak Up.
+ Innovate & Simplify
+ Own & Execute

Job Description

Job Description

We are looking for an Account Director to undertake account management responsibilities and supervise subordinate staff. Your duties will involve both managing relationships with clients and guiding account personnel.

An effective Account director has a great aptitude for building and maintaining customer relationships. They also possess excellent planning and leadership abilities to coordinate and advise account managers, supervisors and executives.

The goal is to ensure the company’s retention of clientele and facilitate further growth.

Responsibilities

• Plan budgets and activities for account management in the company
• Set up goals and objectives for all subordinate staff
• Provide feedback and counsel to account staff to meet quotas/objectives
• Conduct performance evaluation using key metrics
• Serve as the point of contact for customers in your portfolio
• Understand customer requirements and needs to offer suitable solutions and generate new business
• Ensure the timely delivery of services and products to clients
• Resolve issues to maintain and strengthen customer trust
• Read reports of subordinates and communicate overall quarterly/annual progress to senior management and external stakeholders

Requirements

• Proven experience as an account director or similar position
• Demonstrable experience in negotiation and meeting client requirements
• Solid understanding of budgeting and reporting on progress
• Knowledge of performance evaluation techniques and metrics
• Working knowledge of MS Office and/or relevant software (e.g. Salesforce)
• Excellent communication and interpersonal abilities with aptitude in fostering long-term relationships
• Outstanding organizational and leadership skills
• BSc/BA in business administration, sales or relevant field