38 Account Management jobs in Guelph

Job Description

Description

Job Title: Customer Service Associate

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary & Positions:

At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members.  We are hiring for both Full Time and Part Time Customer Service Associates.

What you can expect :

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life

214 Silvercreek Pkwy N, Guelph, ON N1H 7P8

Value Village is committed to fair and accessible employment practices.  Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process.  Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.

Job Description

Who We Are:

We are the most trusted provider of data collection and management, marketing program management, and analytical solutions for our Crop and Animal Health industry clients. With data services at the core – surrounded by an extensible array of streamlined software solutions – our unified platform represents over three decades of innovation and expertise in the agriculture, crop protection, specialty chemical and animal health industries. Backed by an entrepreneurial, creative and energetic work force, teammates at AGDATA have been pushing the boundaries of technology to enhance our relationships with our clients since 1985.

At AGDATA, we seek out and reward people who are adaptable, accountable, collaborative and curious and are looking to grow. We want our teammates to reflect the diversity of the communities in which we operate. We welcome people as they are, creating an inclusive culture where all forms of diversity are seen as a real value for the company.

Position Summary:

The Customer Support Analyst (CSA) will play a critical role in supporting and managing our client relationships. As a member of AGDATA’s Customer Support organization, the CSA will serve as the primary contact for their own group of accounts. They will provide real-time support on our products through e-mail and phone interactions with customers (inbound and outbound). The fundamental goal of the position is to deliver personalized service to our clients proactively and consistently. This position involves resolving technical questions and issues in the areas of product functionality and data transfers, providing education and training to end users to improve product adoption and usage, and assisting with processing and loading customer data. You will have a chance to work with SQL and Jira. If you are not familiar with those, yet, we are happy to train you.

You should be local to our Cambridge office to ensure that you can come into our office to complete some of the responsibilities in office, as needed.

In this role, you will have the opportunity to…

• Provide real-time support and troubleshoot for technical issues on all AGDATA proprietary tools and services
• Diagnose, investigate, and resolve customer data submission issues while educating customers on resolutions and best practices
• Maintain positive relationships throughout the life-cycle of all assigned accounts and clients
• Collaborate across functional teams (engineering, sales, customer success) and boarders to escalate cases to appropriate team members and other departments based on severity and complexity
• Make outbound support calls to suppliers and customers
• Assist in data entry, data processing, cleansing, matching, and issue resolution
• Develop an in-depth knowledge of all AGDATA services and solutions that you support
• Think creatively about ways to improve the customer experience and internal processes

In order to be successful in your role, it is important that you…

• Are fluent in English with excellent written and verbal communication skills
• Have strong reading comprehension, critical thinking, and problem-solving skills
• Are able to multitask, set priorities and manage time effectively
• Are able to collaborate well with a team, but also able to manage workload independently
• Are proficient in MS Office

It would be even better if you have the below skills/qualifications, but they are not a must….

• Experience using ticketing platforms (like JIRA)

Considering the below some of your characteristics? Get in touch!

• Motivated self-starter
• Proactive attitude toward your work and suggesting improvements to the customer experience.
• Effective communicator via phone and email

How AGDATA Will Have Your Back:

• Emphasizing work life balance: you’re immediate eligible for paid time off and we also have competitive holiday options available including the week between Christmas and New Year’s. The special perk here is that the entire organization is off at the same time.
• Supporting the communities we live and operate in: You are eligible for paid time off that you can use for volunteering purposes.
• Offering flexibility: we understand, life happens. You can work from home and partner with your manager to flex your hours.
• Supporting your health & well-being: our health, vision, dental and prescription drug coverage ensures that you and your family including your domestic partner and their child(ren) have optimal coverage available.
• Helping you save: you’ll have access to a Health Care Spending Account funded with employer contributions.
• Planning for the future: you can plan for the near and long term with AGDATA’s retirement savings plan (GRSP) with matching company contributions and our tuition reimbursement program.
• Ensuring all around well-being: you’ll also get to enjoy access to ancillary benefits, Employee Assistance Programs including virtual counseling sessions, Ergonomic Assessments, and other employer paid benefits that will help you and your family stay on track physically, socially, emotionally, and financially.
• Living an open-door environment: you’ll have unparalleled visibility and communication with senior leadership across the organization. Each of our executive team members meets with our new hires during their first quarter.
• Supporting atmosphere encouraging positive feedback: Our Shout Out Program gives our associates the opportunity to give feedback at any time which will be shared and celebrated company-wide and may even be topped off with an award.
• Ensuring clear communication: Our monthly in-person and virtual town halls led by our CEO and other Leaders guarantee everyone stays up-to-date. We make sure to provide lunch so you can socialize and collaborate.
  • Offering a best-in-class onboarding experience: AGDATA invests heavily in our associates' training and development. Our Training team is fully dedicated to ensuring your onboarding will be successful and also focuses on the continued development of your soft and hard skills.
  • Being comfortable in the office: Need or want to come into the office? Free snacks and different types of drinks will be available for you to choose from.

Job Description

Description

Job Title: Customer Service Associate

Who we are:

As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You’ll often hear us say that we are “Thrift Proud.” It’s the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers® family of thrift stores, our impact, and the #ThriftProud movement at savers.com.

Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.

Summary & Positions:

At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members.  We are hiring for both Full Time and Part Time Customer Service Associates.

What you can expect :

• The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
• To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
• An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.

What you get:

Comprehensive onboarding and training from day one.

In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization — from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.

• Comprehensive extended health care plans for full-time Team Members
• Company-Paid Life and AD&D Insurance
• A Group Registered Retirement Savings Plan (RRSP) with a generous company matching provision to assist you in saving for a secure financial future
• Paid time off from work for leisure or other hobbies
• A range of mental health services to assist you in managing daily life

214 Silvercreek Pkwy N, Guelph, ON N1H 7P8

Value Village is committed to fair and accessible employment practices.  Value Village will accommodate people with disabilities during the recruitment, assessment and hiring process by informing applicants that we will make reasonable accommodations available, upon request and through consultation with them, throughout the process.  Value Village will review current recruitment policies, procedures, processes and communications methods and amend as necessary to reflect required accessibility standards.

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance

We’re looking for enthusiastic, self-driven, individuals to assist existing and prospective clients within our organization. This position will work with multiple clients throughout the day providing outstanding service and product knowledge.

Duties:

• Distributes all benefit enrollment materials and determines eligibility.

• Handle incoming customer service calls

• Dispatch incoming customer phone calls

• Accept customer calls and return customer

• Respond to client requests for coverages while representing their best interests.

• Create and explain individualized policies via our Needs Analysis system.

• Work and learn from management teams to stay up to date on new products, services, and policies. 

Job Benefits:

• Full training provided

• 100% work from home.

• Competitive compensation.

• Paid weekly along with earned bonuses.

• Career advancement opportunities.

• Full benefits after 3 months.

• Values a healthy work-life balance

Job Description

Customer Service Representative

Oxford Learning Guelph is seeking a friendly and organized Customer Service Representative to be the first point of contact at our busy learning centre. This role is essential in ensuring a smooth and welcoming experience for students, parents, and staff. The right candidate will keep our centre running efficiently by helping with schedules, supporting staff and students, and ensuring a safe and professional environment.

Job details:

This role is in-person. You must be able to commute to this location. This is not an online job. Relocation packages are not available.

This position will involve Monday-Thursday afternoons and evenings and Friday/Saturday mornings. The successful candidate will be trained in our systems, methodologies, and approach.

Vulnerable sector screening is mandatory.

Responsibilities (Position Details):

As the Customer Service Representative, you participate in the centre's operations, including working with multiple people from centre staff to teachers, to parents, and of course, the students! You will have the following responsibilities:

Key Responsibilities:

• Greet families warmly and create a welcoming front-desk experience.
• Answer phones, respond to parent inquiries, and relay messages to staff.
• Ensure class schedules are followed and sessions start and end on time.
• Track attendance and confirm safe student pick-up by authorized adults.
• Collect and organize homework; ensure student work is marked and returned.
• Provide basic administrative support (filing, data entry, organizing materials).
• Communicate effectively with teachers, parents, and centre staff.

We encourage you to apply if you have the majority of the following requirements:

Qualifications and Experience :

Education:

• In process or completed College diploma or University degree

Customer Service & Communication:

• Prior experience in front-desk, receptionist, or customer service roles (e.g., retail, call centre, or office admin).
• Proper phone etiquette and ability to handle parent inquiries in a warm, professional manner.

• Clear written communication for emails, notes, and relaying messages between staff and parents.

Organizational & Administrative Skills:

• Experience with scheduling or coordinating activities (e.g., daycare, after-school programs, medical office reception).
• Comfortable with tracking attendance, marking homework, and logging information accurately.
• Ability to stay on top of multiple moving parts—class times, homework collection, and student pickup.
• Background in childcare, tutoring centres, schools, or after-school programs is a strong asset.
• Demonstrated reliability in ensuring student handoff procedures (confirming the relationship of the person picking up the student).
• Calm under pressure and attentive to the environment (e.g., children's attendance in the centre).

Centre Responsibilities:

• Friendly and approachable personality —makes families feel welcome at the centre.
• Team player —support instructors and managers without needing constant supervision.
• Detail-oriented —able to follow checklists (schedules, review student trays, lesson plan reviews, marking homework).
• Problem-solving mindset —able to handle small conflicts, late pickups, or last-minute schedule changes easily.

Technical Skills

• Basic familiarity with Google Workspace, or scheduling systems .
• Able to learn the learning centre’s internal tools (iFinance, tray systems, etc.) quickly.

Smiles, High-Fives & Happy Students:

In this position, you will play a key role in helping students develop their self-confidence and self-esteem. The rewards of helping children overcome academic hurdles and realize their inner potential can be very fulfilling. You will be rewarded with smiling faces and high-fives during every shift. Other rewards of the role include:

• fun staff events
• ongoing training opportunities
• frequent check-ins and feedback
• company growth opportunities
• hands-on development of your interpersonal skills.

Job Type : Part-Time

Salary : $17.50 / hour

Schedule :

• Evenings
• Monday to Thursday 3:30pm - 8:00pm (FIRM)
• Saturday availability

About Oxford Learning:

Oxford Learning is a Canadian supplemental education provider helping students get better grades since 1984. Offering a full range of programs for students of all ages and abilities, Oxford Learning uses the science of cognitive learning to help all students develop stronger learning skills they can rely on for life!

Are you the superstar we have been searching for? Apply now!

Oxford Learning Guelph

Gordon Street, Guelph, ON

Tel:

Applicants must reside in or within a short commute of the Guelph area.

We thank all applicants for their interest in joining the team at Oxford Learning Guelph; however, only those selected for the interview process will be contacted. No phone calls.