50 Activity Planning jobs in Canada

A Chat Support Representative is responsible for providing real-time assistance to customers through online chat platforms. This role focuses on addressing inquiries, resolving issues, and delivering accurate information in a professional and timely manner. The representative ensures a positive customer experience by maintaining clear communication, empathy, and efficiency while adhering to company guidelines and service standards.

Key Responsibilities:
• Respond promptly to customer inquiries via live chat, messaging apps, or other digital channels.
• Provide accurate product, service, or policy information to customers.
• Troubleshoot and resolve customer issues or escalate them to the appropriate department when necessary.
• Guide customers through processes, transactions, or technical steps.
• Maintain a friendly, professional, and helpful tone in all written communication.
• Document customer interactions and update CRM or ticketing systems accordingly.
• Follow established scripts, guidelines, and service protocols.
• Work closely with other support teams to ensure timely resolution of customer concerns.
• Identify recurring issues and suggest improvements to products or processes.
• Meet or exceed response time, resolution time, and customer satisfaction targets.

Job Description

ABOUT THIS CAREER OPPORTUNITY

Canadian Base Operators' Southport team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. As a proud partner with Kelowna Aerospace Defence Programs, we deliver numerous support services tailored to our client, the Royal Canadian Air Force (RCAF).

The Administrative Support position is a full-time, 20-month term located in Southport, MB and reports directly to the Client Services Supervisor. Their primary focus is to provide administrative and office support to internal and external personnel. Duties and responsibilities include but are not limited to:

• Prepare routine reports and letters.
• Process reports and bookings in hotel software.
• Process claims, course reports and travel arrangements for staff and students.
• Transcribe and prepare meeting minutes.
• Prepare documents and welcome packages for new students.
• Conduct orientation briefings for new student courses.
• Assist with stocking supplies in other departments.
• Maintain reference library publications.
• Create building access cards and photo IDs for staff and students.
• Sort and distribute incoming regular and electronic mail. Coordinate the flow of information internally and with other departments.
• Provide back-up for the other Client Services personnel.
• Order and replenish office supplies.
• Maintain routine records, telephone lists and files.
• Answer enquiries, including telephone calls and emails by providing accurate information and relay any messages as necessary in a timely and polite manner; and
• Greet vendors, customers, and visitors in a courteous and professional manner.

COMPETENCY REQUIREMENTS

• Communicates Effectively
• Customer Focus
• Problem Solving and Innovation
• Teamwork and Collaboration
• Values and respects others

EDUCATION REQUIREMENTS

• High School Diploma or equivalent
• Certificate in the administrative field or related an asset

WORK EXPERIENCE REQUIREMENTS

• 1-3 years of administrative experience in an office environment
• Knowledgeable of RCAF administrative functions and processes an asset

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

• High attention to detail and accuracy
• Intermediate use of MS Office (Word, Excel, Outlook, Teams)
• Organized and demonstrated time management
• Works effectively with shifting priorities
• Self-motivated, reliable and resourceful
• Exceptional verbal and written communication
• Eligible to obtain an Enhanced Reliability Clearance by the Canadian Industrial Security Directorate

Due to many mandatory vaccination requirements at client projects / facilities, in order to provide substantial employment by ensuring compliance with our clients' mandates, the successful candidate may be required to validate full vaccination prior to hire.

Canadian Base Operators welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

#LI-LM2

A Chat Administrative And Support Representative is responsible for providing real-time assistance to customers through online chat platforms. This role focuses on addressing inquiries, resolving issues, and delivering accurate information in a professional and timely manner. The representative ensures a positive customer experience by maintaining clear communication, empathy, and efficiency while adhering to company guidelines and service standards.

Key Responsibilities:
• Respond promptly to customer inquiries via live chat, messaging apps, or other digital channels.
• Provide accurate product, service, or policy information to customers.
• Troubleshoot and resolve customer issues or escalate them to the appropriate department when necessary.
• Guide customers through processes, transactions, or technical steps.
• Maintain a friendly, professional, and helpful tone in all written communication.
• Document customer interactions and update CRM or ticketing systems accordingly.
• Follow established scripts, guidelines, and service protocols.
• Work closely with other support teams to ensure timely resolution of customer concerns.
• Identify recurring issues and suggest improvements to products or processes.
• Meet or exceed response time, resolution time, and customer satisfaction targets.

Job Description

Who we are:

For over 20 years, Global Relay has set the standard in enterprise information archiving with industry-leading cloud archiving, surveillance, eDiscovery, and analytics solutions. We securely capture and preserve the communications data of the world's most highly regulated firms, giving them greater visibility and control over their information and ensuring compliance with stringent regulations.

Though we offer competitive compensation and benefits and all the other perks one would expect from an established company, we are not your typical technology company. Global Relay is a career-building company. A place for big ideas. New challenges. Groundbreaking innovation. It's a place where you can genuinely make an impact – and be recognized for it.

We believe great businesses thrive on diversity, inclusion, and the contributions of all employees. To that end, we recruit candidates from different backgrounds and foster a work environment that encourages employees to collaborate and learn from each other, completely free of barriers.

Your role:

Are you someone who thrives on keeping things running like a well-oiled machine, who can juggle multiple tasks simultaneously, while making it look effortless? Then this is the ideal opportunity! This role is the organizational backbone of our department and works closely with leaders and other team members to ensure deadlines are met, projects stay on track, and no details slip through the cracks. If you enjoy a challenging environment and problem solving, you'll feel right at home here.

The Data Services team provides audit, eDiscovery, and data migration support to our global customer base. The team is a specialized professional services department that delivers service and industry expertise on data management inquiries for compliance, legal, and business purposes. You would provide operational support to the Data Services department by completing administrative tasks such as billing, shipping, reporting, and case creation, in addition to overseeing all data room requirements, such as inventory, procurement, maintenance, and physical media handling.

Your job:

Monitoring

• Ensure all security protocols are implemented and maintained for compliance with internal and external audit requirements.
• Participate in organization-wide quarterly audits to ensure adherence to ISO 27001 controls.
• Support the business and department in providing examples of controls and artifacts for regularly performed external audits.
• Track incoming and outgoing shipments.

Maintenance

• Manage internal and external assets, including data sanitization and physical media destruction.
• Assist with hardware and software lifecycle management.
• Catalogue, format, and encrypt media as needed.
• Support ad-hoc department requests such as mounting / dismounting hard drives from workstations.
• Assist with process improvement initiatives to strengthen business continuity and risk management.
• Perform routine inventory management for internal supplies and equipment.

Administration

• Provide administrative assistance and support to the Data Services team.
• Salesforce case creation, billing, and data entry.
• Management and tracking of Courier and Customs policies, procedures, and pricing.
• Provide documentation support to the Data Services team (e.g. meeting minutes, Salesforce reporting & dashboards).
• Compile, coordinate, analyze, distribute, and validate department reports on an on-going and timely basis.
• Ensure prompt communication and updates relevant to business processes and activities.
• Work closely with Global Relay's Administration department to coordinate incoming and outgoing deliveries.
• Coordinate media transfers with internal departments across global offices.

Training

• Train team members on Secure Data Room procedures & protocols as required.
• Ensure all documentation and training materials related to Secure Data Room assets are up to date and complete.
• Support training of new hires on all department admin processes and responsibilities.

About you:

• Post-secondary education; undergraduate degree or equivalent experience.
• Minimum of 1 to 2 years of experience in a dynamic office environment desired.
• Previous fstration experience with the ability to manage multiple projects simultaneously desired.
• Excellent attention to detail and ability to work within defined legal policies and procedures.
• Strong written and verbal communication in English.
• Excellent time management skills.
• Prior experience of Microsoft Office (Outlook, Excel), Salesforce ,and Confluence (Jira) applications desired.

Working conditions:

• Standard office hours.
• 100% in-office requirement.
• Statutory Holiday coverage as needed.

Compensation:

Global Relay advertises the pay range for this role in compliance with British Columbia's pay transparency laws. Individual pay rates are determined by evaluating factors such as expertise, skills, education, and professional background.

The range below reflects the expected annual base salary, which is only one element of our comprehensive total rewards package designed to reflect our company pay philosophy, culture and values. We aim to foster an inspiring work environment and support employees' work-life rhythms. We provide a comprehensive extended health benefits program, including virtual healthcare and a wellness allowance. Employees also receive annual allotted vacation days, which increase based on tenure. Other benefits include: Paid sick days, maternity/parental enhancement program, corporate bonuses, and an RRSP contribution matching program.

For Vancouver-based employees, we provide a subsidized meal program, courtesy of our talented in-house culinary team!

British Columbia - Base salary range

$45,000—$55,000 CAD

What you can expect:

At Global Relay, there's no ceiling to what you can achieve. It's the land of opportunity for the energetic, the intelligent, the driven. You'll receive the mentoring, coaching, and support you need to reach your career goals. You'll be part of a culture that breeds creativity and rewards perseverance and hard work. And you'll be working alongside smart, talented individuals from diverse backgrounds, with complementary knowledge and skills.

Global Relay is an equal-opportunity employer committed to diversity, equity, and inclusion.

We seek to ensure reasonable adjustments, accommodations, and personal time are tailored to meet the unique needs of every individual.

We understand flexible work arrangements are important, and we encourage that in our work culture. Whether it's flexibility around work hours, workstyle, or lifestyle, we want to ensure our employees have a healthy work/life balance. We support and value a hybrid work model that blends collaboration with the team in the office and focus time from the comfort of your home.

To learn more about our business, culture, and community involvement, visit

Job Description

Our client, NB Power is seeking dedicated and customer-focused individuals to join their team in New Brunswick. Join us in helping NB Power provide top-tier customer service while helping to shape the future of energy in the region.

About NB Power:
NB Power is a forward-thinking energy company committed to delivering reliable and sustainable power to its customers and takes pride in their dedication to innovation and the development of environmentally responsible energy solutions.

As an Administrative Support Representative , you will be at the forefront of NB Powers commitment to customer satisfaction. Your role will involve assisting customers with inquiries, registrations, data entry, and ensuring a positive experience with the services offered. This role is working on-site at NB Power in Fredericton and Monday to Friday regular business hours. This position requires fluency in both official languages, French and English (reading, writing and speaking).

THE ROLE
Respond to customer inquiries via phone, email, and live chat, providing accurate and timely information and assistance
Handle and resolve customer concerns in regard to efficiency registrations
Maintain a high level of professionalism, courtesy, and empathy when interacting with customers

Document customer interactions, update records, and ensure accurate data entry
Collaborate with team members to improve customer service processes and maintain service quality

Ability to show empathy and patience when dealing with customer concerns

Ability to work effectively in a team and adapt to a dynamic work environment

REQUIREMENTS
Fluency in both official languages, French and English is required (language testing will be required)

Proficiency in Microsoft Word and Excel is required

Strong communication and interpersonal skills
Strong computer skills with the ability to learn new software programs is required
Customer service experience and/or call centre experience is an asset

Previous experience in Data Entry is an asset

WHAT WE OFFER
Weekly Pay through Direct Deposit
Accrued Vacation Pay
Comprehensive Health Care Plan which includes Medical and Dental Benefits after 3 months

NB Power values its employees and offers opportunities for growth and development. Join the team, and you'll enjoy competitive compensation, a range of benefits, and a supportive work environment that encourages personal and professional advancement.

NB Power is an equal opportunity employer and welcomes applications from candidates of all backgrounds and experiences.

INT001

We are looking for a highly organized and results-driven Project Manager to oversee and coordinate projects from initiation to completion. The Project Manager will be responsible for planning, executing, and delivering projects on time, within scope, and within budget while ensuring high-quality outcomes. This role requires excellent leadership, communication, and problem-solving skills.

• Plan, organize, and manage project timelines, budgets, and resources.
• Define project scope, goals, and deliverables in collaboration with stakeholders.
• Lead project teams, assign tasks, and monitor progress.
• Identify and manage project risks, issues, and changes.
• Communicate project updates to stakeholders and senior management.
• Ensure projects meet quality standards and client expectations.
• Prepare and maintain detailed project documentation and reports.

• Bachelor’s degree in Project Management, Business, or a related field (or equivalent experience).
• Proven experience as a Project Manager or in a similar leadership role.
• Strong knowledge of project management tools and methodologies (Agile, Scrum, or Waterfall).
• Excellent organizational and time-management skills.
• Strong communication and leadership abilities.
• Ability to handle multiple projects simultaneously and adapt to changing priorities.
• Entry-level applicants with leadership or coordination experience are welcome to apply.

• Competitive salary and performance-based bonuses.
• Opportunities for career growth and professional development.
• Supportive and collaborative team environment.
• Training and resources to help you succeed in your role.