357 Administrative Analyst jobs in Canada

Job Description

Who are we?

Equinix is the world’s digital infrastructure company®, operating over 260 data centers across the globe. Digital leaders harness Equinix's trusted platform to bring together and interconnect foundational infrastructure at software speed. Equinix enables organizations to access all the right places, partners and possibilities to scale with agility, speed the launch of digital services, deliver world-class experiences and multiply their value, while supporting their sustainability goals. 

A career at Equinix means you will collaborate on work that impacts the world and be surrounded by endless opportunities to learn new skills and grow in varied directions. We embrace diversity in thought and contribution and are committed to providing an equitable work environment that is foundational to our core values as a company and is vital to our success. 

Job Summary
As a Process Mining in Automation team for Managed Solution, you will be instrumental in analyzing, optimizing, and designing business processes using data-driven insights. Your role will involve not only identifying inefficiencies and automation opportunities but also creating new processes that are designed with a high degree of automation. You will work closely with cross-functional teams to ensure that these processes are implemented correctly and effectively.

Responsibilities

• Collaborate with cross-functional teams to gather requirements and understand business and technical needs for Managed Solutions

• Collaborate with stakeholders to gather requirements and understand business needs for new process designs

• Design and develop new processes for Managed Solutions with a focus on achieving a high level of automation

• Support the automation of processes by identifying suitable candidates for automation and working closely with the automation team

• Monitor and measure the impact of process improvements and automation initiatives

• Prepare and present findings, reports, and recommendations to stakeholders at various levels of the organization

• Conduct regular follow-ups with teams to assess the performance of implemented processes and make necessary adjustments

• Stay updated on the latest trends and technologies in process mining, automation, and business process management

Qualifications

• Proven experience in process mining, business process analysis, or related fields

• Proficiency in process mining tools (e.g., Celonis , UiPath Process Mining, etc.)

• Good understanding of the Managed Solution business as well as the portfolio of products and solutions used to support platforms and services

• Strong analytical and problem-solving skills with a data-driven mindset

• Excellent communication and interpersonal skills, with the ability to work collaboratively in a team environment

• Familiarity with automation technologies and methodologies (e.g., RPA, BPM) is well considered

• Knowledge of programming languages (e.g., Python, SQL) is an advantage

Equinix is committed to ensuring that our employment process is open to all individuals, including those with a disability.  If you are a qualified candidate and need assistance or an accommodation, please let us know by completing this form.

Equinix is an Equal Employment Opportunity and, in the U.S., an Affirmative Action employer.  All qualified applicants will receive consideration for employment without regard to unlawful consideration of race, color, religion, creed, national or ethnic origin, ancestry, place of birth, citizenship, sex, pregnancy / childbirth or related medical conditions, sexual orientation, gender identity or expression, marital or domestic partnership status, age, veteran or military status, physical or mental disability, medical condition, genetic information, political / organizational affiliation, status as a victim or family member of a victim of crime or abuse, or any other status protected by applicable law. 

Job Description

Senior Business Analyst, Process & AI Systems

Location: Calgary, Alberta

Employment Type: Full-time, Hybrid

Salary: Competitive, based on experience (~120k/yr) + Benefits + Performance Bonus

Define the systems and processes that power a high-growth tech platform.

At Ripple, we are a high-growth PropTech company on a mission to redefine the experience of renting by revolutionizing how people access and manage services. Based in Calgary, we’re growing fast and doing big things—with 4.7 stars on Google from hundreds of happy customers who love our speed, transparency, and easy-to-use platform.

As we prepare to scale nationally, we are looking for a structured, process-oriented leader to build the operational blueprint that will power our expansion.

This role is perfect for a Business Analyst who excels at translating complex business needs into clear, actionable plans and isn't afraid to get technical. You are a systems thinker and a natural problem-solver, skilled at understanding the big picture and documenting it with precision. As our Senior Business Analyst, you will be the glue between our business goals and our technology, ensuring that our processes are well-designed and our systems are configured to support our growth.

You will be in charge of defining the requirements for our operational systems, authoring the procedures that guide our team, and collaborating with Product Managers and leadership to build for the future.

• Analyze and Document Processes: Map current-state workflows, identify inefficiencies, and design optimized future-state processes that scale.
• Define Business Requirements: Author and maintain detailed Business Requirements Documents (BRDs) for new systems, features, and process improvements.
• Design & build intelligent workflows: Become the expert on our end-to-end customer journey, from onboarding to issue resolution, and re-design it for maximum efficiency.
• Operationalize AI Insights: Design and implement workflows that leverage our AI systems to automate decision-making, classify customer requests, and drive proactive service delivery.
• Create Standard Operating Procedures (SOPs): Write and manage a clear, comprehensive library of SOPs that ensures consistent and high-quality service delivery.
• Design System Integrations: Work with technical teams to understand API capabilities, document data flows, and define the logic for system integrations.
• Act as a key business stakeholder for product: Collaborate closely with our product and engineering teams to define requirements and translate operational needs into features for our core platform.
• System Configuration & Administration: Manage the configuration of key business applications, such as our CRM (HubSpot), to ensure they align with the defined business processes.
• Data-Driven Analysis: Use data to identify trends, support recommendations, and build business cases for new initiatives and improvements.

Requirements

You’re a master of organization, an exceptional communicator, and a structured thinker. You find satisfaction in creating clarity from complexity and are motivated by building robust, well-documented systems that empower a team to succeed.

We’d love to meet you if you have:

• A Bachelor’s degree in Business, Information Systems, or a related field.
• 5+ years of experience as a Business Analyst, Systems Analyst, or in a similar role within a tech-driven company.
• Demonstrated experience in requirements gathering, process mapping (using BPMN or similar notations), and stakeholder management.
• A proven track record of writing clear and detailed BRDs, SOPs, and other process documentation.
• Strong experience with CRM platforms like HubSpot.
• A solid understanding of REST APIs and how systems communicate.
• A team-first mindset and a willingness to wear multiple hats in a fast-growing environment.

Bonus points if you have:

• A Master’s degree or MBA in a related field.
• Experience with a scripting language (like Python or Google Apps Script) for light automation or data analysis.
• Experience using tools like Postman for API testing.
• Experience in a SaaS, platform, or marketplace company.

Benefits

• You’ll be trusted and supported – You’re not just a number here. You’ll have real ownership over your responsibilities, and your ideas for making things better will be heard.
• You’ll be joining a top-rated team – With a 4.7-star rating on Google, we’re known for delivering an exceptional customer experience. We take pride in what we build.
• You’ll grow with us – As we expand, there’s opportunity to grow into a more senior operations or product role in the future.
• You’ll work in a fast, tech-forward environment – No clunky processes or outdated systems here. We love finding better, smarter ways to get things done.

• Base salary: Competitive and based on experience
• Stock Option Plan
• Performance bonus: up to 10% based on operational KPIs and project outcomes
• Hybrid work model with flexibility
• Extended Healthcare Plan (Medical, Disability, Dental & Vision)
• Paid Time Off Benefits

Job Description

Administrative Support
We’re looking for a detail-oriented Administrative Support specialist to assist our Accounting Department. While this role is primarily administrative—focused on organizing documents, managing correspondence, and supporting the team with various office tasks—some familiarity with accounting processes is a plus. This is not an accounting position, but an understanding of cash handling practices and general accounting terminology can be beneficial. If you thrive in a structured environment and enjoy keeping operations running smoothly, we’d love to hear from you

This is a temporary in-office position, based out of our Langford head office, to provide coverage during parental leave, with an expected duration of approximately 9 months. The preferred start date is September 1, 2025.

This is YOU to a ‘T’:

• You are confident, kind, patient, a great listener and above all else have a team centric approach.
• You build consensus within diverse groups and manage expectations clearly.
• You diffuse situations and handle conflict and negative emotions effectively.
• You enthusiastically support positive changes and see opportunities rather than challenges.
• You take initiative and go above and beyond to get things done. You're always ready to step up and contribute wherever needed.
• You have a sense of humor and have fun.
• You create systems to keep organized and stay on top of lots and lots of emails and tasks.
• You love learning, setting goals, and are open to guidance and feedback.

The role day to day:

• Assist with various administration/office duties such as mailing, filing, and scanning.
• Update and maintain our property management database.
• Handle confidential documents with complete discretion.
• Effectively support the Accounting Supervisor and team.
• Work with the Arrears team whose core responsibility is the delivery of positive, appropriate, and sustainable outcomes for our clients, which help them to maintain and regain financial stability.
• Assist with answering department office phone calls and transferring them to the appropriate person where needed.
• Verify cash deposits
• Follow office and company protocol regarding service.
• Attend regular meetings.
• Positively represent the company in the community.
• Provide in office support to remote members of the accounting department.
• Other duties as required.

A little about us:

• We are friendly, hardworking and a little weird.
• Our purpose is helping people live and grow together in every way possible.
• Our paradigms we strive for are Rebellious Optimism, Wholehearted Togetherness, Insidious Joy, Radical Transparency and Relentless Incrementalism and our Purpose is helping people live and grow together.
• Do you want to know more? Visit our website

Experience & Qualifications:

• Must possess a high level of moral judgment for handling confidential information and monetary transactions.
• Effective attention to detail and a high degree of accuracy.
• Excellent typing and knowledge of computer systems including Outlook, Word and Excel is required.
• Valid driver's license and reliable motor vehicle is an asset.
• Clean criminal record check.
• Ability to handle multiple things going on at once including multitasking, meeting deadlines, and maintaining clear communication with the team and clients.

Position Details:

• This is a temporary, full-time, in-office position. However, we also welcome applications from qualified part-time candidates who can commit to at least 20 hours per week, with a set schedule of Monday to Friday, 9:00 AM – 2:00 PM.
• $40,000-44,000 annually to start, based on experience and qualifications; $0.51- 22.56 per hour, if not working a full-time schedule of 37.5 hours per week.
• Office hours are Monday through Friday, 8:30 am – 5 pm, with a 1-hour lunch break.
• Weekends and statutory holidays off.

Other Details:

• Wellness and Social Committees.
• RRSP matching.
• Health Benefits.
• Paid days off on your birthday and job anniversary.
• Paid volunteer days and other volunteer opportunities.
• Monthly get-togethers for lunch.
• Seasonal staff parties.
• Employee referral program.
• Education reimbursement program.
• Opportunities for growth.

We are looking for someone who will fit in well with our values and the team. To apply for this position, please submit your resume and cover letter outlining why you will be a great fit for the Administrative Support role with us. We are looking forward to reviewing your application!

Please note that only selected for the interview process candidates will be contacted.

With 55+ employees, 3 offices, and over 39 years in the business of property management, we are a friendly, interactive and hardworking group of people focused on developing and improving our organization and contributing to our community. We offer fun and professional working environment, maintaining an inclusive, small business feel while constantly striving to improve and develop as a company. We welcome team members who approach each day with positivity and enjoy working to help others live and grow together.

A Chat Support Representative is responsible for providing real-time assistance to customers through online chat platforms. This role focuses on addressing inquiries, resolving issues, and delivering accurate information in a professional and timely manner. The representative ensures a positive customer experience by maintaining clear communication, empathy, and efficiency while adhering to company guidelines and service standards.

Key Responsibilities:
• Respond promptly to customer inquiries via live chat, messaging apps, or other digital channels.
• Provide accurate product, service, or policy information to customers.
• Troubleshoot and resolve customer issues or escalate them to the appropriate department when necessary.
• Guide customers through processes, transactions, or technical steps.
• Maintain a friendly, professional, and helpful tone in all written communication.
• Document customer interactions and update CRM or ticketing systems accordingly.
• Follow established scripts, guidelines, and service protocols.
• Work closely with other support teams to ensure timely resolution of customer concerns.
• Identify recurring issues and suggest improvements to products or processes.
• Meet or exceed response time, resolution time, and customer satisfaction targets.

Job Description

ABOUT THIS CAREER OPPORTUNITY

Canadian Base Operators' Southport team is growing! If you are committed and collaborative professional looking to contribute to a hard-working, innovative team, this opportunity is for you. As a proud partner with Kelowna Aerospace Defence Programs, we deliver numerous support services tailored to our client, the Royal Canadian Air Force (RCAF).

The Administrative Support position is a full-time, 20-month term located in Southport, MB and reports directly to the Client Services Supervisor. Their primary focus is to provide administrative and office support to internal and external personnel. Duties and responsibilities include but are not limited to:

• Prepare routine reports and letters.
• Process reports and bookings in hotel software.
• Process claims, course reports and travel arrangements for staff and students.
• Transcribe and prepare meeting minutes.
• Prepare documents and welcome packages for new students.
• Conduct orientation briefings for new student courses.
• Assist with stocking supplies in other departments.
• Maintain reference library publications.
• Create building access cards and photo IDs for staff and students.
• Sort and distribute incoming regular and electronic mail. Coordinate the flow of information internally and with other departments.
• Provide back-up for the other Client Services personnel.
• Order and replenish office supplies.
• Maintain routine records, telephone lists and files.
• Answer enquiries, including telephone calls and emails by providing accurate information and relay any messages as necessary in a timely and polite manner; and
• Greet vendors, customers, and visitors in a courteous and professional manner.

COMPETENCY REQUIREMENTS

• Communicates Effectively
• Customer Focus
• Problem Solving and Innovation
• Teamwork and Collaboration
• Values and respects others

EDUCATION REQUIREMENTS

• High School Diploma or equivalent
• Certificate in the administrative field or related an asset

WORK EXPERIENCE REQUIREMENTS

• 1-3 years of administrative experience in an office environment
• Knowledgeable of RCAF administrative functions and processes an asset

SKILLS, ABILITIES, AND OTHER REQUIREMENTS

• High attention to detail and accuracy
• Intermediate use of MS Office (Word, Excel, Outlook, Teams)
• Organized and demonstrated time management
• Works effectively with shifting priorities
• Self-motivated, reliable and resourceful
• Exceptional verbal and written communication
• Eligible to obtain an Enhanced Reliability Clearance by the Canadian Industrial Security Directorate

Due to many mandatory vaccination requirements at client projects / facilities, in order to provide substantial employment by ensuring compliance with our clients' mandates, the successful candidate may be required to validate full vaccination prior to hire.

Canadian Base Operators welcomes and encourages applications from persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

#LI-LM2

A Chat Administrative And Support Representative is responsible for providing real-time assistance to customers through online chat platforms. This role focuses on addressing inquiries, resolving issues, and delivering accurate information in a professional and timely manner. The representative ensures a positive customer experience by maintaining clear communication, empathy, and efficiency while adhering to company guidelines and service standards.

Key Responsibilities:
• Respond promptly to customer inquiries via live chat, messaging apps, or other digital channels.
• Provide accurate product, service, or policy information to customers.
• Troubleshoot and resolve customer issues or escalate them to the appropriate department when necessary.
• Guide customers through processes, transactions, or technical steps.
• Maintain a friendly, professional, and helpful tone in all written communication.
• Document customer interactions and update CRM or ticketing systems accordingly.
• Follow established scripts, guidelines, and service protocols.
• Work closely with other support teams to ensure timely resolution of customer concerns.
• Identify recurring issues and suggest improvements to products or processes.
• Meet or exceed response time, resolution time, and customer satisfaction targets.