5,270 Agency Support jobs in Canada
Support Specialist
Posted today
Job Viewed
Job Description
Job Description
Salary:
Since 2012, Rightsline has been making work easier for rights and royalties professionals with our innovative rights and royalties management software, allowing our customers to maximize their portfolios without having to max out their daily to-do lists.
Our fully integrated and configurable platform provides customers with comprehensive access to all their rights and royalties, across all markets and platforms, instantly. Departments can communicate, collaborate, and cohesively take action without worrying about mistakes; and in-app reports and timely alerts ensure our customers never miss an opportunity to do more.
Welcome to a world of less data entry and more data integrity. Welcome to the Rightsline reality!
The Position
The Support Specialist position entails delivering comprehensive technical assistance to customers and colleagues at various proficiency levels. This role involves addressing inquiries related to the platform, handling reporting questions, and skillfully triaging requests that require escalation to the Product team.
Our Support Team operates within a framework of key performance metrics, including but not limited to time to first response, ticket backlog management, and customer satisfaction. We prioritize open communication and mutual accountability within our team, fostering a collaborative environment dedicated to both internal cohesion and customer success. As part of our global team, Support Specialists are expected to actively engage in daily team syncs, ensuring a seamless transition for urgent matters.
**We are looking to fill this role in a hybrid environment**
What you will do:
- Exhibit a strong understanding of all areas within our applications with a focus on supporting complex issues that require in-depth investigation.
- Ability to learn independently new features that are released.
- Manage and resolve incoming support tickets ranging from how to questions, defect or bug reports, improvement or new feature requests, report building or testing, or database queries.
- Troubleshoot and assist customers with API issues and requests.
- Serve as a point of escalation for ticket troubleshooting.
- Proactively raise and report issues that are uncovered in day-to-day testing.
- Participate in customer online training sessions or customer success webinars.
- Work with internal teams to prioritize and resolve customer issues per internal SLAs.
- Provide accurate, valid, and complete information by using the right methods and tools.
- Keep records of customer interactions via the tools provided. Follow communication procedures, guidelines, and policies.
What you will bring to the role:
- 2+ years experience in a B2B technical support role.
- Ability to write clearly and concisely and communicate effectively.
- Proficiency in reading and writing English is required.
- Strong sense of ownership and proven ability to adapt.
- Familiarity with bug tracking and ticket management software (JIRA, Zendesk)
- Proficient in Excel and data manipulation.
- Self-starter and independent worker.
- Understanding of SQL and database practices.
- An understanding of rights management and availabilities is an added benefit.
- Available to work from the Toronto office (320 Bay Street) 23 days per week.
Compensation
- Competitive Compensation and Health & Dental Benefits
- 401K/RRSP Match Program
The Rightsline Advantage
At Rightsline we encourage inclusiveness, purpose and innovation. We offer flexible work hours, birthdays off, alternating 4-day work weeks, one-time home office allowance, unlimited vacation time, team socials, happy hours and career progression in a high growth environment.
- Rightsline was the very 1st cloud-based rights and contract management platform, so were used to innovation. Were also used to incredible growth if youre into that sort of thing.
- You will become part of an amazing culture with a supportive executive team, smart colleagues who truly care, and a global team thats been rocking this virtual collaboration thing since before anyone had ever heard the term COVID19.
- Youll often hear Yes, lets try that! and then have the chance to execute your ideas.
- You will grow more here than you would at any other company. Thats a promise.
- A People First Company - 4.2 rating on Glassdoor
Our 4 Stage Recruitment Process
- Review - We review applications and screen based on a variety of criteria
- Phone - Candidates will be screened via a quick 20-minute Zoom meeting to discuss the role opportunity
- Interview - We will conduct 2-3 stages of interviews via Zoom
- Offer - We will make an offer to the candidate that we feel would excel most in the role.
**Please be advised that only those candidates selected for interviews will be contacted, and references will be requested for those candidates selected in the final interview stage.**
Equal Employment Opportunity
Rightsline is an equal opportunity workplace. All candidates will be afforded equal opportunity through the recruiting process. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, disability, gender identity and/or expression. We are dedicated to growing a diverse team of highly talented individuals and creating an inclusive environment where everyone feels empowered to bring their authentic selves to work.
If you are contacted for an interview and require accommodation during the interviewing process, please let us know.
Apply Today
If you want to join a company that strives for a mission, purpose and making an impact, we encourage you to apply today.
Support Specialist
Posted today
Job Viewed
Job Description
Job Description
We are seeking a Support Specialist to join our highly motivated, high-velocity and growing team around the world, based in Toronto, ON, with a hybrid work pattern. The Support Specialist will focus on guiding LEAP customers for various use and installation-related questions. The candidate should be able to understand customer's need related to particular product use and maintain a product log capturing any identified issues or new feature requests. This role will be reporting to the Support Manager.
About LEAP
LEAP is the leading provider of Legal Practice Productivity Solutions in the world and is part of ATI – one of the largest international LegalTech companies. For more than 30 years, our curiosity and commitment to continual improvement have kept us reimagining productivity tools for lawyers and their staff to support our guiding purpose, which is to ‘Help lawyers who help people.’ The market-leading software we develop, and support is used by more than 100,000 lawyers and their staff in small and medium-sized law firms.
Working alongside our international team of passionate high achievers, you’ll join a fast-growing technology business where things seldom stay the same for long. With more than 1000 smart, caring and ambitious ‘LEAPsters’ working together across Australia, Canada, the United States, the United Kingdom, the Republic of Ireland, Poland and New Zealand, you’ll be in good company here.
**This role will be a hybrid work model, 3 days in the Toronto office.
Responsibilities and Duties (included but not limited to)
- Provide client support and technical issue resolution via email, phone and chat
- Understand client's business/software needs
- Resolve technical issues by guiding clients with specific features of LEAP software products
- Proactively improve LEAPs self-support centre by developing better self-help material (written how-to articles, demo videos, etc)
- Able to work independently and efficiently to meet deadlines.
Skills Required
- Accounting or Law would be an advantage but not essential.
- Excellent communication, customer service and writing skills are essential. A large portion of the time is spent on phone and chat with helping customers.
- Must be computer proficient with basic computer troubleshooting knowledge such as how to manage files, folders, network drives, folder maps, installation issues etc.
- Experience with Microsoft products including MS Word and Excel.
- Demonstrate strong collaborative teamwork and people skills.
- Excellent collaborative spirit.
- Thrives working with an intellectually stimulating, high-energy team.
- Attention to detail, ability to manage time effectively, ability to work independently but within a team environment.
- Ability to meet deadlines and commit to team goals.
Benefits
Why work at LEAP?
There are endless opportunities within our business to progress and grow your career and full training is provided so an aptitude and hunger to learn is essential. We offer:
- Competitive compensation
- Excellent group insurance benefits
- RRSP with employer matching
- Generous Paid Time Off (PTO), including starting at 4 weeks’ vacation, sick days, floater/personal days and volunteer days
- Hybrid working model at our beautiful and modern downtown Toronto office as well as work from home days
- Collaborative and inclusive work environment filled with learning and support
At LEAP, we care about what we do and the people we work with
We continually improve to be the best
We NEVER EVER GIVE UP!
At LEAP we are committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. LEAP is committed to providing accommodations in all parts of the hiring process. If you require an accommodation, we will work with you to meet your needs.
Support Specialist
Posted today
Job Viewed
Job Description
Job Description
Are you a Support Specialist looking for your next permanent role? Our client is a diversified company in the transportation space that is a leader in their field and loves innovative ideas. We love this company because the employees can influence the success of the company and are able to work with like-minded, smart people.
Here is what you will do on a daily basis:
- Respond to client problems involving systems, applications, hardware, mobile phones, etc. by investigating problems and taking corrective actions. Provide both telephone and desk-side first and second-level support for desktops, laptops, Microsoft Office, Microsoft Based Operating Systems (Windows 10, Windows 11), iOS, telecommunications, and other business applications.
- Management of phones, desktops and laptops using Microsoft Intune, Lansweeper, and other tools.
- Configure, install, and update desktops, laptops and peripherals based on client service requests. Perform desktop application installations, upgrades, and support and maintenance activities.
- Provide user set up, configuration and management for systems and business applications. These responsibilities including permissions and account creation/termination
- Monitor and resolve opened tickets in a timely fashion, ensure customer satisfaction, including taking ownership of open tickets and ensuring incidents are fully resolved.
- Create and maintain support documentation and document operational processes as related to the operations of IT team
Here is the type of person we are looking for:
- Working in an IT environment 2-3 years in a customer service-oriented role. Background in a Help Desk environment tiers 1 & 2.
- Understanding of Incident and Change Management and ability to follow company’s process, procedure standards and methodologies
- Well-developed practical operating knowledge of common desktop / laptop hardware and application software specifically, Windows, iOS configuration, print services and printers; system application, systems management, data communication including basic networking in LAN/WAN environment and remote access solutions.
- Knowledge of Microsoft Office 365 and Intune
- Working in an environment requiring constant and clear communications both verbal and written
- Working in a team environment and experience working cohesively with related IT team
- Able to work full-time onsite with some flexibility out of the Kamloops, BC office
- Possess a driver's license and vehicle for occasional site visits
Salary: $60-75k
If you are interested in exploring this position, please apply now!
Our client is an equal opportunity employer and values diversity at their company.
People are our passion. People are our profession.
Since 2010, SIGnature Recruiting has been pairing exceptional people with short-term contracts and long-term careers in Vancouver’s flourishing IT industry. We are specialists in IT Recruiting and pride ourselves in making valuable contributions to our clients and candidates.
Customer Support Specialist
Posted today
Job Viewed
Job Description
We're seeking a detail-oriented and organized professional to input and manage data accurately in our systems. You'll support data integrity, assist with database maintenance, and enable efficient reporting and decision-making. This role is ideal for someone comfortable with technology, highly accurate, and driven to ensure data quality.
Key Responsibilities
Enter and update data in company databases and spreadsheets with high accuracy.
Verify and review data to detect and correct errors.
Organize and maintain records, both electronic and paper, ensuring easy access and security.
Assist with data cleanup, purging duplicates, and other maintenance tasks.
Generate reports and data summaries on request.
Perform regular backups to prevent data loss.
Communicate with team members to clarify requirements or resolve inconsistencies.
Use and troubleshoot data entry software and office equipment as needed.
Typing proficiency with high accuracy; familiarity with touch typing systems preferred.
Strong attention to detail and organizational skills.
Proficiency in Microsoft Office Suite (Word, Excel) and basic data entry or database software.
Good written and verbal communication skills for liaising with colleagues.
Ability to work independently, handle repetitive tasks, and meet deadlines.
Trustworthy with sensitive information and data confidentiality.
Company Details
Customer Support Specialist
Posted today
Job Viewed
Job Description
We are seeking a motivated and customer-focused individual to join our team as a Customer Support Specialist. The ideal candidate will be responsible for assisting customers, resolving inquiries, and ensuring a positive customer experience.
Key Duties & Responsibilities:
Respond promptly to customer inquiries via phone, email, chat, or other communication channels.
Provide accurate product/service information and guide customers in resolving issues.
Handle customer complaints with empathy and professionalism, escalating complex cases when necessary.
Maintain detailed and accurate records of customer interactions and transactions.
Follow up with customers to ensure issues are resolved and satisfaction is achieved.
Collaborate with other departments (sales, technical, logistics, etc.) to resolve customer concerns.
Identify customer needs and recommend appropriate products or services.
Stay updated with company policies, products, and services to provide effective support.
Meet or exceed customer service performance targets (response time, satisfaction rate, etc.).
Contribute to process improvements to enhance overall customer experience.
Requirements & Skills:
Previous experience in customer service or a related field is an advantage.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Ability to multitask, prioritize, and manage time effectively.
Proficient with basic computer applications and CRM/customer support tools.
Patience, empathy, and a customer-first mindset.
High school diploma or equivalent; a degree is a plus.
Company Details
Legal Support Specialist
Posted today
Job Viewed
Job Description
Solid reputation, passionate people and endless opportunities. Thatu2019s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers u2013 and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
**Job Category**
Legal
**Target Openings**
1
**What Is the Opportunity?**
Are you committed to professional growth and exceptional client service? Imagine a career at Travelers where you can be the best you.
As a Legal Administrative Assistant at Travelers you will be responsible for assiting with intake of new legal matters, including accurate entry of new files into the law office file management system, uploading appropriate documents, and properly identifying participants in a legal action.
You will also be responsible for managing file documents, including scanning and uploading, as well as reception and deliveries.
Travelers offers the strength of an international legal organization committed to your professional development while maintaining a local focus.
**What Will You Do?**
Identify incoming documents, including but not limited to, physical mail, emails and faxes.
Find and open the appropriate matter in the proprietary document management system, enter the required identifying information, and upload the document to the file.
Greet and direct visitors to appropriate personnel.
Answer and route incoming telephone calls.
Order, receive, and maintain office supplies.
Review and code invoices for payment as appropriate.
Communicate orally and via e-mail with clients, outside legal or non-legal professionals, and co-workers.
Respond to inquiries and requests for information in a timely and professional manner.
Use reference guides and training materials to independently find answers to procedural questions.
Use Subject Matter Experts effectively and judiciously.
Apply rush procedures if required to avoid missing deadlines.
Maintain and continually improve general office skills for optimal production and organization.
Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
Some general legal training and ability to recognize legal documents from multiple provinces/jurisdictions.
Basic understanding of the legal file handling process and the administrative elements that contribute to successful file handling.
Ability to manage time and prioritize multiple tasks.
Good communication skills (verbal and written) and attention to detail, with an emphasis on producing clear and accurate work.
Ability to work independently and part of a team.
Relationship building skills with the ability to collaborate effectively with business partners.
Ability to gather, analyze, and interpret information to make decisions and solve problems.
Takes initiative, is motivated, professional, detail-oriented, and able to work in a fast paced, dynamic work environment.
**What is a Must Have?**
High School Degree or GED.
Proficient in use of email, MS Office, internet search engines and other software applications.
**What Is in It for You?**
**Health Insurance:**
Employees and their eligible family members u2013 including spouses, partners, and children u2013 are eligible for coverage from the first day of employment.
**Retirement:**
Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (u201cDPSPu201d). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
**Paid Time Off:**
Start your career at Travelers with a minimum of 20 days Paid Time Off (u201cPTOu201d) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
**Wellness Program:**
The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
**Volunteer Encouragement:**
We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( )
so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
.
Legal Support Specialist
Posted today
Job Viewed
Job Description
Solid reputation, passionate people and endless opportunities. Thatu2019s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers u2013 and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
**Job Category**
Legal
**Target Openings**
1
**What Is the Opportunity?**
Are you committed to professional growth and exceptional client service? Imagine a career at Travelers where you can be the best you.
As a Legal Administrative Assistant at Travelers you will be responsible for assiting with intake of new legal matters, including accurate entry of new files into the law office file management system, uploading appropriate documents, and properly identifying participants in a legal action.
You will also be responsible for managing file documents, including scanning and uploading, as well as reception and deliveries.
Travelers offers the strength of an international legal organization committed to your professional development while maintaining a local focus.
**What Will You Do?**
Identify incoming documents, including but not limited to, physical mail, emails and faxes.
Find and open the appropriate matter in the proprietary document management system, enter the required identifying information, and upload the document to the file.
Greet and direct visitors to appropriate personnel.
Answer and route incoming telephone calls.
Order, receive, and maintain office supplies.
Review and code invoices for payment as appropriate.
Communicate orally and via e-mail with clients, outside legal or non-legal professionals, and co-workers.
Respond to inquiries and requests for information in a timely and professional manner.
Use reference guides and training materials to independently find answers to procedural questions.
Use Subject Matter Experts effectively and judiciously.
Apply rush procedures if required to avoid missing deadlines.
Maintain and continually improve general office skills for optimal production and organization.
Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
Some general legal training and ability to recognize legal documents from multiple provinces/jurisdictions.
Basic understanding of the legal file handling process and the administrative elements that contribute to successful file handling.
Ability to manage time and prioritize multiple tasks.
Good communication skills (verbal and written) and attention to detail, with an emphasis on producing clear and accurate work.
Ability to work independently and part of a team.
Relationship building skills with the ability to collaborate effectively with business partners.
Ability to gather, analyze, and interpret information to make decisions and solve problems.
Takes initiative, is motivated, professional, detail-oriented, and able to work in a fast paced, dynamic work environment.
**What is a Must Have?**
High School Degree or GED.
Proficient in use of email, MS Office, internet search engines and other software applications.
**What Is in It for You?**
**Health Insurance:**
Employees and their eligible family members u2013 including spouses, partners, and children u2013 are eligible for coverage from the first day of employment.
**Retirement:**
Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (u201cDPSPu201d). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
**Paid Time Off:**
Start your career at Travelers with a minimum of 20 days Paid Time Off (u201cPTOu201d) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
**Wellness Program:**
The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
**Volunteer Encouragement:**
We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( )
so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
.
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Legal Support Specialist
Posted today
Job Viewed
Job Description
Solid reputation, passionate people and endless opportunities. Thatu2019s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers u2013 and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
**Job Category**
Legal
**Target Openings**
1
**What Is the Opportunity?**
Are you committed to professional growth and exceptional client service? Imagine a career at Travelers where you can be the best you.
As a Legal Administrative Assistant at Travelers you will be responsible for assiting with intake of new legal matters, including accurate entry of new files into the law office file management system, uploading appropriate documents, and properly identifying participants in a legal action.
You will also be responsible for managing file documents, including scanning and uploading, as well as reception and deliveries.
Travelers offers the strength of an international legal organization committed to your professional development while maintaining a local focus.
**What Will You Do?**
Identify incoming documents, including but not limited to, physical mail, emails and faxes.
Find and open the appropriate matter in the proprietary document management system, enter the required identifying information, and upload the document to the file.
Greet and direct visitors to appropriate personnel.
Answer and route incoming telephone calls.
Order, receive, and maintain office supplies.
Review and code invoices for payment as appropriate.
Communicate orally and via e-mail with clients, outside legal or non-legal professionals, and co-workers.
Respond to inquiries and requests for information in a timely and professional manner.
Use reference guides and training materials to independently find answers to procedural questions.
Use Subject Matter Experts effectively and judiciously.
Apply rush procedures if required to avoid missing deadlines.
Maintain and continually improve general office skills for optimal production and organization.
Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
Some general legal training and ability to recognize legal documents from multiple provinces/jurisdictions.
Basic understanding of the legal file handling process and the administrative elements that contribute to successful file handling.
Ability to manage time and prioritize multiple tasks.
Good communication skills (verbal and written) and attention to detail, with an emphasis on producing clear and accurate work.
Ability to work independently and part of a team.
Relationship building skills with the ability to collaborate effectively with business partners.
Ability to gather, analyze, and interpret information to make decisions and solve problems.
Takes initiative, is motivated, professional, detail-oriented, and able to work in a fast paced, dynamic work environment.
**What is a Must Have?**
High School Degree or GED.
Proficient in use of email, MS Office, internet search engines and other software applications.
**What Is in It for You?**
**Health Insurance:**
Employees and their eligible family members u2013 including spouses, partners, and children u2013 are eligible for coverage from the first day of employment.
**Retirement:**
Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (u201cDPSPu201d). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
**Paid Time Off:**
Start your career at Travelers with a minimum of 20 days Paid Time Off (u201cPTOu201d) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
**Wellness Program:**
The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
**Volunteer Encouragement:**
We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( )
so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
.
Legal Support Specialist
Posted today
Job Viewed
Job Description
Solid reputation, passionate people and endless opportunities. Thatu2019s Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers u2013 and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
**Job Category**
Legal
**Target Openings**
1
**What Is the Opportunity?**
Are you committed to professional growth and exceptional client service? Imagine a career at Travelers where you can be the best you.
As a Legal Administrative Assistant at Travelers you will be responsible for assiting with intake of new legal matters, including accurate entry of new files into the law office file management system, uploading appropriate documents, and properly identifying participants in a legal action.
You will also be responsible for managing file documents, including scanning and uploading, as well as reception and deliveries.
Travelers offers the strength of an international legal organization committed to your professional development while maintaining a local focus.
**What Will You Do?**
Identify incoming documents, including but not limited to, physical mail, emails and faxes.
Find and open the appropriate matter in the proprietary document management system, enter the required identifying information, and upload the document to the file.
Greet and direct visitors to appropriate personnel.
Answer and route incoming telephone calls.
Order, receive, and maintain office supplies.
Review and code invoices for payment as appropriate.
Communicate orally and via e-mail with clients, outside legal or non-legal professionals, and co-workers.
Respond to inquiries and requests for information in a timely and professional manner.
Use reference guides and training materials to independently find answers to procedural questions.
Use Subject Matter Experts effectively and judiciously.
Apply rush procedures if required to avoid missing deadlines.
Maintain and continually improve general office skills for optimal production and organization.
Perform other duties as assigned.
**What Will Our Ideal Candidate Have?**
Some general legal training and ability to recognize legal documents from multiple provinces/jurisdictions.
Basic understanding of the legal file handling process and the administrative elements that contribute to successful file handling.
Ability to manage time and prioritize multiple tasks.
Good communication skills (verbal and written) and attention to detail, with an emphasis on producing clear and accurate work.
Ability to work independently and part of a team.
Relationship building skills with the ability to collaborate effectively with business partners.
Ability to gather, analyze, and interpret information to make decisions and solve problems.
Takes initiative, is motivated, professional, detail-oriented, and able to work in a fast paced, dynamic work environment.
**What is a Must Have?**
High School Degree or GED.
Proficient in use of email, MS Office, internet search engines and other software applications.
**What Is in It for You?**
**Health Insurance:**
Employees and their eligible family members u2013 including spouses, partners, and children u2013 are eligible for coverage from the first day of employment.
**Retirement:**
Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan (u201cDPSPu201d). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
**Paid Time Off:**
Start your career at Travelers with a minimum of 20 days Paid Time Off (u201cPTOu201d) annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
**Wellness Program:**
The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
**Volunteer Encouragement:**
We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
**Employment Practices**
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email ( )
so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
.
Legal Support Specialist
Posted today
Job Viewed
Job Description
Solid reputation, passionate people and endless opportunities. That's Travelers. Our superior financial strength and consistent record of strong operating returns mean security for our customers - and opportunities for our employees. You will find Travelers to be full of energy and a workplace in which you truly can make a difference.
Target Openings
1
What Is the Opportunity?
Are you committed to professional growth and exceptional client service? Imagine a career at Travelers where you can be the best you. As a Legal Administrative Assistant at Travelers you will be responsible for assiting with intake of new legal matters, including accurate entry of new files into the law office file management system, uploading appropriate documents, and properly identifying participants in a legal action. You will also be responsible for managing file documents, including scanning and uploading, as well as reception and deliveries. Travelers offers the strength of an international legal organization committed to your professional development while maintaining a local focus.
What Will You Do?
Identify incoming documents, including but not limited to, physical mail, emails and faxes.
Find and open the appropriate matter in the proprietary document management system, enter the required identifying information, and upload the document to the file.
Greet and direct visitors to appropriate personnel.
Answer and route incoming telephone calls.
Order, receive, and maintain office supplies.
Review and code invoices for payment as appropriate.
Communicate orally and via e-mail with clients, outside legal or non-legal professionals, and co-workers.
Respond to inquiries and requests for information in a timely and professional manner.
Use reference guides and training materials to independently find answers to procedural questions.
Use Subject Matter Experts effectively and judiciously.
Apply rush procedures if required to avoid missing deadlines.
Maintain and continually improve general office skills for optimal production and organization.
Perform other duties as assigned.
What Will Our Ideal Candidate Have?
Some general legal training and ability to recognize legal documents from multiple provinces/jurisdictions.
Basic understanding of the legal file handling process and the administrative elements that contribute to successful file handling.
Ability to manage time and prioritize multiple tasks.
Good communication skills (verbal and written) and attention to detail, with an emphasis on producing clear and accurate work.
Ability to work independently and part of a team.
Relationship building skills with the ability to collaborate effectively with business partners.
Ability to gather, analyze, and interpret information to make decisions and solve problems.
Takes initiative, is motivated, professional, detail-oriented, and able to work in a fast paced, dynamic work environment.
What is a Must Have?
High School Degree or GED.
Proficient in use of email, MS Office, internet search engines and other software applications.
What Is in It for You?
Health Insurance: Employees and their eligible family members - including spouses, partners, and children - are eligible for coverage from the first day of employment.
Retirement: Travelers provides a core contribution of 3% of your total eligible earnings to your Deferred Profit Sharing Plan ("DPSP"). Travelers also matches your savings plan contribution dollar-for-dollar up to 5% of base pay.
Paid Time Off: Start your career at Travelers with a minimum of 20 days Paid Time Off ("PTO") annually, plus the opportunity to purchase additional days to allow for up to a total of 36 PTO days per year. You will also receive twelve paid company Holidays.
Wellness Program: The Travelers wellness program is comprised of tools, discounts and resources that empower you to achieve your wellness goals and caregiving needs. In addition, our mental health program provides access to free professional counseling services, health coaching and other resources to support your daily life needs.
Volunteer Encouragement: We have a deep commitment to the communities we serve and encourage our employees to get involved. Travelers has a Matching Gift and Volunteer Rewards program that enables you to give back to the charity of your choice.
Employment Practices
Travelers is an equal opportunity employer. We value the unique abilities and talents each individual brings to our organization and recognize that we benefit in numerous ways from our differences.
We are committed to providing accommodation to persons with disabilities. If you require accommodation during the recruitment or interview process we will work with you to accommodate your needs.
If you are a candidate and have specific questions regarding the physical requirements of this role, please send us an email so we may assist you.
Travelers reserves the right to fill this position at a level above or below the level included in this posting.
To learn more about our comprehensive benefit programs please visit
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