4,378 Agency Support jobs in Canada

Job Description

Jonas Software – Club House Online Division

Job Description:
At Jonas Software, we are seeking a highly skilled and motivated Product Specialist  to join our prestigious Club House Online Division. This is a critical and exciting opportunity to be at the forefront of delivering exceptional service to the operators of the world’s most exclusive private members’ clubs. As a Product Specialist , you will play an integral role in ensuring our clients’ success by providing top-tier support and expertise with our web-based products and services, which are essential to their daily operations and their members' satisfaction.

This is not just any support role—our Product Specialists are trusted advisors and the backbone of our client's business. They rely on your expertise to navigate complex challenges, ensuring their teams can deliver unparalleled hospitality services to their members. As a key member of our high-growth organization, your contributions will directly impact both the satisfaction of our clients and the reputation of our world-class products.

You will join a dynamic, fast-paced team where your work will have a direct, meaningful impact on client success. This is a high-impact, high-visibility role with endless opportunities for career growth and personal development.

Key Responsibilities:

• Be the Expert:  Troubleshoot and resolve client issues with precision, ensuring that our clients’ operations run seamlessly and efficiently.

• Client Liaison:  Act as the primary point of contact between clients and ClubHouse Online Products, providing expert advice, solutions, and updates.

• Build Relationships:  Develop strong, long-term relationships with our clients, listening attentively to their needs and offering tailored solutions.

• Collaboration:  Work alongside other departments to expedite issue resolution and ensure client satisfaction at the highest level.

• Elevate the Brand:  Uphold and promote the company’s image by delivering exceptional, professional, and service-oriented interactions with clients.

• Client-Facing Content:  Update and maintain client-facing support materials, ensuring information is accurate and relevant.

• Adaptability:  Manage varying work shifts, including weekends and holidays as part of our on-call rotation, to provide continuous support to our clients.

• Continuous Learning:  Stay current with industry trends and product updates, continuously improving your knowledge base to serve clients better.

Key Qualifications:

• A minimum of 2-3 years of experience in a customer service or technical support role.

• Expertise with web-based products, HTML, and Content Management Systems (CMS).

• Prior experience in Mobile Application Support is essential.

• Strong knowledge of Web Reservation or Online Ordering applications.

• Advanced troubleshooting experience with Windows, iOS, and Android systems.

• Exceptional organizational and time management skills, with the ability to multitask in a fast-paced environment.

• Strong verbal and written communication skills, with a focus on clear, professional client interactions.

• A self-motivated and dependable individual who thrives in a collaborative environment but is also capable of working independently.

• Detail-oriented with a proactive approach to solving problems.

• A strong background or interest in the hospitality or country club environment is a plus.

• Flexibility to work shifts starting from 8 AM EST to 8 PM EST as needed as well as statutory holidays

• Will be required to participate in a pager rotation to cover emergency call on weekends

Why Join Us?

As a Product Specialist , you will be joining a team that is dedicated to excellence and driven by a passion for providing unparalleled service to the most prestigious private members' clubs around the globe. You will be empowered to make a tangible impact on the success of both our clients and the company, while advancing your career within a supportive and dynamic organization.

If you are ready to take on a challenging, rewarding role where your expertise will be valued and put to the test, apply now to be a part of our world-class team.

Job Description

LIMS Support Specialist Quality Control (QC)

We are seeking a LIMS Support Specialist to provide hands-on support to the Quality Control (QC) department. This role involves LIMS configuration, master data governance, and project support activities aligned with GMP and regulatory requirements.

LIMS Configuration & Technical Support

• Customize and configure the LIMS platform to align with lab workflows, testing needs, and terminology.

• Modify standard software code or develop new code to meet unique lab requirements.

• Ensure user workflows, reports, and data elements are integrated without altering base code.

• Serve as the LIMS System Owner , managing system changes and upgrades.

Data Governance & Compliance

• Build and support a master data governance model for vaccine product specifications and analytical testing.

• Ensure alignment with cGMP and data integrity requirements across QC instruments and systems.

• Manage and maintain master specification documents for commercial products.

• Oversee static master data for QC-LIMS, ensuring data accuracy, ownership, and semantic consistency.

• Support audit readiness, regulatory inspections, and compliance-driven documentation.

Cross-Functional Collaboration

• Work closely with internal QC teams, IT development teams, and global stakeholders.

• Support the Data Logistics & Support (DLS) Department in meeting operational and project milestones.

• Lead and contribute to LIMS master data management efforts for analytical testing portfolios.

• Experience supporting or configuring LIMS platforms (LabWare, STARLIMS, or similar) in a GMP-regulated environment.

• Familiarity with QC laboratory workflows , analytical testing, and regulatory compliance.

• Strong understanding of master data governance and scientific data semantics.

• Proficient in LIMS system ownership , change control processes, and cross-department coordination.

• Excellent documentation, communication, and stakeholder engagement skills.

Note : Applicants must be eligible to work in Canada & US.

Job Description

The IT Service Centre Level 1-2 Technical Support employee will be responsible for providing first and second-level technical support to end-users. This role involves troubleshooting hardware and software issues, assisting with network connectivity problems, and ensuring timely resolution of technical issues. The ideal candidate will have excellent communication skills, a strong technical background, and a customer-focused approach. Must be able to lift 15kg (33lbs). Requires a valid drivers license and reliable transportation.

Your contributions to the team:

• Technical Troubleshooting: Identify, troubleshoot, and resolve technical issues to ensure minimal disruption to user workflows.
• End-User Support: Provide comprehensive support to end users, addressing both hardware and software issues across various devices and systems.
• Training & Documentation: Develop user-friendly training materials and articles to empower end users. Offer personalized training sessions to enhance user competence with IT tools.
• On-Site & Remote Assistance: Deliver timely, hands-on assistance either on-site or remotely, ensuring users are supported wherever they are.
• Proactive Solutions: Anticipate user needs and proactively provide solutions to common or recurring technical issues. 
• System Support: Support Microsoft Office Suite, Microsoft 365, mobile devices, and other common software suites. Ensure smooth functioning of essential systems for end users.
• Cross-Functional Collaboration: Collaborate with different departments on various IT projects to improve organizational efficiency and support key initiatives.
• User Requests & Incident Response: Promptly respond to and resolve user requests, ensuring a high level of customer satisfaction.
• Technical Guidance & Troubleshooting: Provide clear, effective technical guidance to end users and offer timely solutions for a wide range of IT challenges.
• Equipment & Device Management: Deploy, upgrade, and refresh hardware and devices, ensuring that all equipment remains up to date and fully functional.
• Active Directory Management: Handle user-related Active Directory tasks, including onboarding, offboarding, group assignments, and email filter management in Microsoft Exchange.
• Process Improvement: Continuously assess and enhance service delivery processes, collaborating with team members to improve overall IT support efficiency.
• Licensing & Software Management: Manage software licensing and ensure compliance across various software platforms used by the organization.
• Escalation Procedures: Recognize unresolved issues and escalate them to appropriate teams or higher-level support promptly to ensure resolution.
• Additional Responsibilities: Undertake other duties as assigned by the IT department to support overall IT operations.

What you need to be successful:

• Minimum 1 year of direct work experience in user support 
• Experience with Microsoft Office 365 administration would be an asset
• Strong knowledge of Windows.
• Familiarity with common software applications and IT hardware.
• Basic understanding of networking concepts and protocols.
• Excellent problem-solving and troubleshooting skills.
• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Customer-focused with a positive attitude.

The perks:

• Employer paid extended health, vision, and dental coverage (including family)
• Employee and Family Assistance Program
• Yearly health and wellness benefit
• RPP eligibility after one year
• Employee recognition program
• In-house professional development opportunities

Why Broadstreet?

Broadstreet Properties Ltd. is a family owned and operated property management company, partnered with Seymour Pacific Developments, that manage multi-family residential communities. We are a growing organization made up of diverse team members who are motivated to continuously innovate our approach to asset management. We consider employee wellbeing a priority and are dedicated to protecting the health and safety of our teams while ensuring a workplace that is respectful of everyone.

Broadstreet Properties Ltd. practices equal opportunity hiring and onboarding processes to ensure equal access and participation for everyone. We understand that we have a responsibility for ensuring a safe, dignified, and welcoming environment and we are committed to creating an inclusive environment for all employees irrespective of race, colour, religion, sexual orientation, gender identity, or any other status protected by law. We believe in integrating people with disabilities into our workforce by removing barriers and meeting accessibility needs.

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Job Description

About the Role:
We are seeking a dedicated IT Support Specialist to provide technical support and ensure the smooth operation of our IT systems. The ideal candidate will have strong problem-solving skills, hands-on experience with hardware and software troubleshooting, and the ability to assist users effectively.

Key Responsibilities:

• Provide technical support to end-users via phone, email, or in-person for hardware, software, and network issues.

• Install, configure, and maintain computers, software applications, and peripheral devices.

• Troubleshoot and resolve IT-related issues promptly to minimize downtime.

• Monitor and maintain IT systems, servers, and networks to ensure optimal performance.

• Assist with user account management, permissions, and security protocols.

• Document support requests, solutions, and technical procedures for future reference.

• Collaborate with IT team members to implement upgrades, patches, and new technologies.

• Stay updated with emerging IT trends, tools, and best practices.

Required Qualifications:

• Bachelors degree in Information Technology, Computer Science, or a related field.

• Proven experience in IT support, helpdesk, or technical troubleshooting.

• Knowledge of operating systems (Windows, macOS, Linux) and office productivity software.

• Familiarity with network configurations, hardware components, and peripheral devices.

• Strong problem-solving, analytical, and communication skills.

• Ability to work independently and collaboratively in a team environment.

Preferred Qualifications:

• Certifications such as CompTIA A+, ITIL, or Microsoft Certified Professional (MCP).

• Experience with cloud platforms, virtualization, or cybersecurity practices.

• Familiarity with ticketing systems and remote support tools.

• Knowledge of scripting or automation for routine IT tasks.

Benefits:

• Competitive salary and performance-based incentives.

• Opportunities for professional growth and skill development.

• Health insurance and other employee benefits.

• Flexible working hours and remote work options (if applicable).

• Supportive and collaborative work environment.

Job Description

The Niagara Falls Community Health Centre (NFCHC) is a non-profit, community-governed organization dedicated to providing accessible, comprehensive health services at no cost to residents of Niagara Falls. NFCHC offers a wide range of programs including primary care, dental services, mental health counseling, nutrition guidance, occupational therapy, and specialized support for 2SLGBTQ+ individuals, refugees, and newcomers. The Centre emphasizes health promotion and community development through free workshops and outreach initiatives designed to address social determinants of health. With a multidisciplinary team of healthcare professionals, NFCHC is committed to empowering individuals and fostering a healthier, more connected community.

Position Summary:

Reporting to the Director of Operations, the IT Support Technician is responsible for the implementation, maintenance, and support of all technological infrastructure and services at the Niagara Falls Community Health Centre. This role ensures the smooth operation of IT systems, provides technical support to staff, and contributes to strengthening the organization’s data integrity and cybersecurity framework.

Main Responsibilities/Duties:

• Implementing and supporting IT infrastructure across the organization, including domain services, endpoint protection, firewall, local area network (LAN), Wi-Fi, virtual private network (VPN), and surveillance systems by making necessary recommendations to the leadership team.
• Providing day-to-day support for hardware across the centre including desktops, servers, phones, tablets, Wi-Fi routers, printers, and other networking equipment.
• Providing day-to-day support for software across the centre including EMRs (Accuro & ABELDent), Office 365 applications, Webex, VPN and other IT tools.
• Maintaining a comprehensive and up-to-date inventory of all IT hardware across the organization with asset tagging.
• Coordinating the full IT hardware lifecycle, including procurement, deployment, maintenance, decommissioning and disposal. Ensuring assets are tracked, optimized, and aligned with organizational needs and compliance standards.
• Evaluating security risks and delivering proactive cybersecurity and anti-spam support across hardware and software systems, maintaining a secure IT environment.
• Supporting EMR systems through implementation, customization, user training, and issue resolution, ensuring optimal functionality and user experience.
• Documenting up-to-date workflows, protocols, and creating user guides for the effective use of IT tools, EMR software and office applications.
• Coordinating and facilitating IT system changes and enhancements across the organization, ensuring alignment with CHC-wide processes, standards, and compliance requirements.
• Safeguarding medical and administrative data by conducting regular system backups, validating restore procedures, and ensuring robust recovery protocols are in place.
• Co-managing the organization’s website and related web-based applications and tools, ensuring content accuracy, functionality, and user accessibility.
• Participating in internal and external committees and regional user groups to develop best practice guidelines in information technology, and cybersecurity.
• Participating in team meetings and effectively communicating interdisciplinary concerns as needed.

Education and Employment Requirements:

• Diploma or degree in Information Technology or a related discipline.
• Minimum 5 years’ experience in IT support or systems administration.
• Strong analytical, troubleshooting, and customer service abilities.
• Certifications such as Google IT Support, CompTIA Network+, or Security+ are considered assets.
• Experience in a Community Health Centre or healthcare environment is an advantage.
• Excellent communication and interpersonal skills.
• Proficient in EMR systems, Microsoft Server environments, and the Microsoft 365 suite.
• Demonstrated problem-solving skills with sound judgment to escalate when necessary.
• Experience in collaborating with stakeholders, end users, and leadership on technical solutions.
• Multilingual abilities are an asset.

Key Performance Indicators:

• IT infrastructure uptime and reliability.
• Support ticket resolution efficiency.
• Hardware lifecycle management accuracy.
• Cybersecurity compliance.
• EMR and software support effectiveness.

Additional Requirements:

• Preference may be given to applicants who identify as Francophone and/or Indigenous, in alignment with funding requirements that support the recruitment of underrepresented groups in healthcare. All qualified candidates are encouraged to apply.
• Reliable access to a personal vehicle for work-related travel.
• Comfortable with longer periods of sitting and working at a computer.
• Ability to flex work hours, as required by the organization.

What we offer

• Competitive salary ($55,291 - $66,184)
• Health and Dental benefits
• Pension Enrollment (HOOPP)
• Professional Development Days + Funding
• Paid Vacation
• Short-Term and Long-Term Disability

Apply Now! This position closes August 8, 2025.

Thank you for your interest in joining our organization and for taking the time to apply. Due to the high volume of applications, we will contact only candidates selected for further consideration. We appreciate your understanding.

Accommodations are available upon request for candidates participating in the selection process. Please let us know if you require any specific accommodations.

Our organization is an equal-opportunity employer committed to fostering an inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, color, creed, religion, sex, pregnancy, national origin, ancestry, citizenship status, age, marital or partnership status, sexual orientation, gender identity or expression, disability, genetic predisposition, veteran or military status, or any other status protected by applicable laws.

Job Description

As part of our Partnership with Rogers Telecommunications, we are hiring a Business Support Specialist to support customer relationships, drive frontline sales, and manage day-to-day account activity within the telecommunications sector. This is a full-time opportunity for individuals passionate about client interaction, business growth, and delivering trusted sales service solutions.

This role combines sales engagement with strategic client management, offering hands-on experience with one of the most respected brands in telecommunications across the country. As an Authorized Rogers Representative, you’ll play a vital part in building lasting customer connections, presenting tailored Rogers services, and ensuring each client account receives the sales attention and follow-through it deserves.

What You’ll Be Responsible For As a Business Support Specialist:

• Serve as the primary point of contact for clients—managing activations, upgrades, and service transitions with precision
• Consult with clients to assess their needs and recommend the most effective Rogers telecommunications sales solutions
• Drive daily sales activity, consistently meeting or exceeding individual and team sales benchmarks
• Maintain and manage client accounts, ensuring accurate sales records and follow-ups that support account retention
• Collaborate with leadership to refine sales engagement strategies and report client-facing insights
• Represent the Rogers brand with integrity and expertise across all touchpoints

What We’re Looking For in a Business Support Specialist:

• A clear communicator with a background in sales, customer service, or client management
• A motivated, business-minded professional who thrives in a results-oriented environment
• Strong organizational skills and the ability to manage multiple client accounts with attention to detail
• A desire to grow within the telecommunications industry and contribute to long-term business success
• Experience with sales, account management, or telecommunications services is an asset but not required

Job Description

Salary:

ABOUT HELCIM

Helcim was founded with a mission at heart: to be the worlds most loved payment system. We believe that by offering small businesses in North America a decidedly human payment solution where it is easier to sign up and use while being transparent and affordable, we can empower them to grow and prosper. Simply put, helping small businesses thrive is at the very core of our business model, and we think thats a great way to do business.

From the very start, we knew that we wanted to be different from every other credit card processor out there. We want the merchants we serve to feel supported and see us as a trusted partner rather than simply just another cost of doing business. We are relentless in our pursuit to provide a radically transparent and honest payments solution that flat out saves business owners money, all while treating them like human beings.

THE POSITION

Are you passionate about providing customer support? Do you find satisfaction in solving problems and building relationships? Are you well-versed in the intricacies of the software and technology? If so, we have an exciting opportunity for you to become a valued member of our brilliant Merchant Experience team as Merchant Support Specialist.

As part of our team, you will be responsible for handling incoming support calls and online inquiries, utilizing your critical thinking skills to analyze merchant issues and offer effective solutions. Your success in this role will depend on your ability to take ownership of customer issues and prioritize the customer experience at every step.

Please note that shift start times may vary between 7:00 AM and 9:00 AM. Weekend availability is also required.

A SUCCESSFUL CANDIDATE

• Offers technical assistance and support to customers via various channels.
• Diagnoses and resolve technical issues reported by customers, utilizing problem-solving skills and technical knowledge.
• Works closely with customers to identify the root cause of problems and provide effective solutions, ensuring customer satisfaction.
• Maintains accurate and detailed records of customer interactions, technical issues, and solutions in the support ticketing system or knowledge base.
• Escalates complex or unresolved issues to appropriate teams or higher-level support for further investigation and resolution.
• Contributes to the improvement of support processes, documentation, and knowledge base articles to enhance overall customer experience.

KEY COMPETENCIES

• Post-secondary education in business, office admin or related field is considered an asset
• Must have excellent written and verbal communication skills
• Strong time-management skills and organizational skills
• Proficient with G Suite (Gmail, GDocs, GSheets, etc)
• Intuitive, self-motivated and positive
• Excellent communication skills, both written and oral, combined with strong interpersonal skills
• Past experience in a technical customer service position and sales is an asset
• Firm grasp of internet basics is ideal preference will be given to candidates who demonstrate knowledge of networks, routers/modems, XML, web development and eCommerce

HELCIM CULTURE IS;

Being builders: We build things ourselves and we build them well. We use technology and our creativity to overcome challenges that would seem beyond the capability of a company our size. We improve what is already there, invent our way out of problems and we never stop dreaming of better.

Choosing the harder path: We believe that the right decisions are usually the harder ones, so we embrace the challenge and endure when others quit. We choose what is difficult because it is more rewarding in the long-term, and makes us resilient, so that we not only survive but thrive.

Creating trust: We earn trust by striving to be our best selves every day and by lifting those around us. We recognize that trust is hard to earn, easy to lose and is tested continuously over time, so we make trust our way of life.

Contributing to a company of many: We are stronger because of our collective passion, diversity, and fellowship. We believe only great teams can accomplish great things, and we ask the very best of each other. Together we create our own future.

WORKING AT HELCIM

Joining Helcim means joining a fast-growing company where we have found coming together makes us a strong company. We have a drive to achieve big things which creates amazing opportunities for everyone willing to work hard and contribute to that growth - opportunities for faster career growth, for more learning, more impact, and accelerated experience - all while surrounding yourself with incredible people working on interesting problems and delivering great results.

Here are some of the reasons we attract such great people:

The Way of the Helcim: At Helcim, we build a team of engaged, caring and intelligent people. In return we provide an environment where you can be excited to come to work each day and tackle these challenges with an amazing team. Learn more about Helcims unique culture and environment in our culture book The Way of the Helcim.

Health and dental benefits: Through our Group Benefits, youll get access to dental benefits, extended healthcare benefits for drugs, vision, paramedical coverage (e.g. massage therapists, dieticians, mental health professionals), counseling, health service navigation, life insurance, critical illness and disability insurance, and more. All of these benefits come into effect on Day 1 of employment!

Dedicated Health Spending Account (HSA): An additional budget available for you to spend on health-related expenses (e.g. eyeglasses, therapy).

Maternity and Parental Leave: To help launch our team members into this phase of family life we have some additional benefits in place including salary top for the birthing parents and a bonding break for non-birthing parents.

Stock Options: Stock options enable our team to purchase Helcim shares at a future date at a specified price. Every team member, not just people leaders and executives receive equity (aka ownership in the company).

Vacation Time: All team members get paid vacation time and a company break in December so they can recharge when they need it.

Flexible work location: Work and life happens at different times and places. This is why our team enjoys the flexibility of hybrid work and flexibility around hours of work, so we can all do our best work. Our hybrid work schedule offers flexibility to work from home on Tuesdays and Thursdays. Furthermore, our core hours give team members flexibility to manage other parts of their lives.

Training: Helcim will cover 50% of the applicable training costs of up to $500 per year.

LOGISTICS

Job type: Full-time

Hiring manager: Maria Gonzaga

Location: Hybrid, In Office Monday's, Wednesday's + Friday's

Start date: ASAP

Candidates must be eligible to work in Canada and be located in Calgary for this position.

Job Description

Are you ready to move distribution forward?

Solutions 2 GO is a premier global distributor of video game products. With operations reaching 19 countries in North, Central and South America, and partnerships that further extend to Europe, Africa, Australia and Asia, Solutions 2 GO represents all publishers in the Canadian market, offers coast-to-coast distribution in the USA and is the exclusive distribution partner for Sony PlayStation in Latin America. Our leadership, processes and partnerships have earned us a reputation as the premier provider of flexible, dynamic distribution solutions for publishers, manufacturers and retailers around the world.

Recognized annually as AON’s Best Small and Medium Employer since 2016, Solutions 2 GO is made of 500 employees across the Americas who demonstrate our values of Excellence, Innovation, Efficiency and Impact. We are a remarkable team that delivers remarkable results. Our people help move Solutions 2 GO forward every day, through a shared commitment across every facet of our business.

At Solutions 2 GO, we are moving distribution forward. If you are an achiever who is relentless in ensuring that we achieve business results and create a great company culture while doing it, then we’re looking for you!

Scope:

This position will be responsible for supporting all aspects of desktop & network infrastructure within a growing multi-site enterprise environment. This role will require the candidate to own and be accountable for delivering support for both on-site & remote-site users & infrastructure services. This position will assist, work closely, and take day-to-day directions from Senior team members and will report to the IT Team Lead – Operation & Support in Canada.

Duties & Responsibilities:

• Serve as the primary point of contact for local and regional IT technical support, providing bilingual (English & Spanish) assistance as needed.
• Log, track, and manage all incidents, problems, and service requests using the IT Service Desk system.
• Respond promptly to support inquiries via in-person assistance, Microsoft Teams, phone, or remote support tools.
• Escalate high-impact or unresolved issues to the fellow Team members or Team Lead as appropriate.
• Follow up with end users to ensure full resolution of issues and deliver high-quality, customer-focused service.
• Install, configure, update, and maintain desktops, laptops, mobile devices, printers, and peripherals according to company standards.
• Perform routine hardware and software maintenance, including repairs and updates.
• Maintain and update the IT asset inventory; support deployment, recovery, and tracking of IT equipment.
• Assist with user onboarding and offboarding tasks including account creation, password resets, and Active Directory administration.
• Manage user access, permissions, and security configurations to align with company policies.
• Diagnose and resolve hardware, software, and basic infrastructure/network issues to reduce downtime and maintain performance.
• Provide basic to intermediate support for network-related tasks, including security protocols, anti-virus software, workstation applications, and performance monitoring.
• Manage VOIP phone systems and mobile device (cell phone) setups across all locations.
• Document IT processes, configurations, and troubleshooting procedures for internal use and training.
• Ensure adherence to company IT policies, processes, and security protocols; report any concerns or non-compliance.
• Liaise with external vendors for hardware, software, and office technology support.
• Collaborate with fellow IT team members to resolve complex technical issues and contribute to team projects and initiatives.

Skills & Qualifications:

• Bilingual in English and Spanish (preferred)
• 2-3 years of experience in end-user support, including hardware configuration and troubleshooting
• 2-3 years of experience in network support (e.g., wireless, firewalls, switches, routers, structured cabling)
• Experience with IT ticketing systems and incident management
• Proficient in supporting Windows OS, Microsoft Office 365, and Active Directory environments
• Hands-on experience with remote support tools
• Preferred certifications: Microsoft Azure / 365, MCSE, MCP, CompTIA A+, Network+
• Knowledge of virtualization platforms (e.g., VMware, Nutanix) is an asset
• Experience with Microsoft SQL Server and Dynamics GP is a plus
• Strong interpersonal and communication skills; team-oriented with a customer-first mindset
• Excellent problem-solving and troubleshooting skills; able to see issues through to resolution
• Self-motivated with strong task prioritization and time management abilities
• Quick to learn new technologies and systems
• Capable of lifting and transporting IT equipment (computers, servers, peripherals)
• Strong skills in documentation and reporting
• Willingness to provide on-call support outside regular business hours

The successful candidate will receive a conditional offer, contingent upon the successful completion of a background check conducted by our contracted third-party vendor. The specific clearance requirements vary by position and may include one or more of the following: criminal background check, credit check, employment verification, education verification,

Solutions 2 GO Inc. is an equal opportunity employer. Accommodations are available on request for candidates taking part in all aspects of the selection process.

For more information on Solutions 2 GO Inc., please visit our website at:

Job Description

We are seeking a skilled and proactive Network Support Specialist to join our IT team. The successful candidate will be responsible for maintaining, monitoring, and supporting our organizations computer networks and systems. You will troubleshoot network issues, ensure network security, and assist users with connectivity problems to keep our operations running smoothly.

Key Responsibilities:

• Monitor and maintain computer networks, servers, and related hardware.

• Troubleshoot network issues and respond to support tickets promptly.

• Install, configure, and support network equipment, including routers, switches, firewalls, and wireless access points.

• Ensure network security by implementing best practices and monitoring for vulnerabilities.

• Assist in network upgrades, migrations, and expansions.

• Maintain documentation related to network configurations, processes, and service records.

• Provide technical support and guidance to end-users and other IT staff.

• Collaborate with vendors and service providers for network-related services and equipment.

• Perform routine network performance tuning and backups.

• Stay updated on emerging technologies and recommend improvements.

Requirements:

• Bachelors degree in Computer Science, Information Technology, or a related field.

• Proven experience as a Network Support Specialist, Network Administrator, or similar role.

• Strong knowledge of networking protocols, hardware, and tools.

• Hands-on experience with Cisco or similar network equipment is a plus.

• Familiarity with network monitoring and diagnostic tools.

• Excellent problem-solving and communication skills.

• Relevant certifications (e.g., CompTIA Network+, CCNA) are highly desirable.