65 AI Driven Security Solutions jobs in Canada

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Manager is accountable for ensuring the successful delivery of high-quality services per the Statements of Work (SOW). The Manager is focused on enabling their team through strong leadership, mentoring and active coaching to develop skills. The role will be measured on customer satisfaction, customer loyalty, reference-ability, employee engagement, and efficiency gains. The Manager – Managed Security Services will have a solid foundation in managed services and market-leading security technologies so as to be effective in the role.

This position develops operational plans to execute previously developed strategies for a sub-function or business segment. The Manager has specific influence and control over discretionary spending in an area of responsibility, but has no direct budgetary responsibility.

What you will do:

• Designs and implements operational reporting to ensure the successful delivery of the managed services
• Assists in the development of departmental KPIs and objectives
• Accountable for the KPI targets and objectives being delivered for your team.
• Identifies and executes on process improvement initiatives, improving the Service Delivery model, gaining more efficiency while adding additional value
• Confidently runs departmental and customer facing meetings, delivering effective, concise content during all interactions; focusing on the key message they want to convey while explaining the function and value of our approach to service delivery by highlighting our differentiated services per MSS positioning
• Builds and manages client relationships as a Trusted Partner, effectively managing client escalations, working collaboratively with the Sr. Manager and cross-functional delivery teams to maintain strong communications
• Ensures the team is positioned to deliver high quality services in alignment with the SOW through accurate resource assignment, workload prioritization and scheduling
• Accountable for the quality and consistency of the documentation, processes and knowledge base for their team and customers, ensuring that it is consistent and up to date with current process and knowledge.
• Embodies Trusted Advisor principles, including building trust and influencing loyalty with the client and mentoring their coworkers.
• Works collaboratively with the Supervisor, and directly with their team, in our coaching program, providing consistent and constructive feedback to their team as a coach, in alignment with our Trusted Advisor program, identifying performance opportunities and risk by uncovering and recognizing patterns in our service delivery impacting the client experience.
• Performs quality assessment (QA) of the teams work as part of regular coaching to ensure outputs are aligned with objectives and KPIs
• Actively recognizes team members for developing client loyalty and coaching peer coworkers.
• Support the launch of new service offerings
• Identifies and implements solutions for business process deficiencies, service performance issues, team utilization and SOW alignment.
• Develops reports, presentations and documentation for the team, providing a clear foundation and structure for service delivery
• Develops and improves Standard Operating Procedures (SOPs) and knowledge base articles
• Identifies and outlines new Trusted Advisor programs based on client feedback and coworker coaching.
• Maintains a strong network and promotes the organization at various meetings, forums, panels, publications, and conferences
• Develops and coaches Trusted Advisor skillsets within the team
• Begins to establish thought leadership in the industry

What we expect of you:

•  Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 7 years of security experience in a client-focused environment, and/or working in security operations center, and at least 2 years of experience leading projects and initiatives with a significant and material focus on cybersecurity that improved and transformed the business, OR
• 11 years total of Information Technology experience to include 7 years of security experience in a client-focused environment, and/or working in security operations center, and at least 2 years of experience leading projects and initiatives with a significant and material focus on cybersecurity that improved and transformed the business 
• At least 2 years of experience with people, project or customer account leadership.
• At least 3 technical advanced or expert level certifications in Managed Security Services disciplines, including but not limited to: 
• Microsoft SC-200, SC-100, SC-300, SC-400; CCNP Security, CyberOps Professional, CCIE Security; Palo Alto PCNSE, Cortex XDR-PMXdC; IBM QRadar Security: Administrator, Deployment Professional; SANS GCIA, GCIH, GSOM, Splunk, CrowdStrike Falcon: CCCS, CCFR, CCFH, CCFA; CISM, CISA. CEH; or similar technology certifications
• Understanding of IT processes, SOC/NOC processes and procedures; Knowledge of ITIL and COBIT frameworks with relevant certification is a plus.
• The position is part of a 7-day per week, 24-hour per day managed services operations. Must be available to work outside of the regular business hours which may include weekends and holidays.
• Excellent prioritization / and time management skills, including the ability to manage their time without supervision to focus on priorities and handle multiple tasks simultaneously.
• Experience managing and leading IT infrastructure and Information Systems Design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio 
• Direct involvement in working with internal and external teams to implement and troubleshoot complex configuration hardware, software and services
• Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations
• Demonstrated ability to lead and facilitate the investigation of complex problems where analysis of situations or data requires an in- depth evaluation of variable factors from multiple IT infrastructure systems
• Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team, consulting environment
• Proven ability to select resolutions and techniques that meet both technical and business requirements within the context of best practices, and make recommendations to achieve targeted objectives
• Clear, concise, and engaging communication and presentation skills in various settings.
• Collaborative problem-solving approach and mentorship ability.
• Proven ability in team leadership roles and empowering others to increase contribution and level of responsibility
• Consistently achieves high levels of customer satisfaction.
• Demonstrated ability to execute service delivery using productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
• 15% ability to travel as needed

Salary: $145,000

We make technology work so people can do great things.      

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Consultant – Automation Engineering leads the administration and optimization of SOAR platforms and automation infrastructure. This role is responsible for driving technical excellence, mentoring team members, and ensuring the delivery of secure, scalable, and efficient automation solutions across the security operations landscape.

What you will do: 

• Administer and optimize SOAR platforms and automation pipelines
• Lead the implementation of Infrastructure as Code (IaC) using Terraform
• Provide technical leadership in Python scripting and Git CLI usage
• Collaborate with SOC/NOC teams to align automation with operational needs
• Develop and maintain SOPs, knowledge base articles, and training content
• Conduct performance analysis, system testing, and tuning
• Act as a trusted advisor to internal stakeholders and clients

What we expect of you: 

• Proven experience in SOAR administration and security automation.
• Strong Python scripting and Git CLI proficiency.
• Experience with Terraform and Infrastructure as Code practices.
• Background in NOC/SOC operations.
• Excellent communication, presentation, and mentoring skills.
• Experience with Ansible and AWX/Tower a plus
• Familiarity with Microsoft Power Platform and Microsoft Graph a plus
• Exposure to AWS environments and AI/ML integrations a plus

We make technology work so people can do great things.      

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We are also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.  

Job Summary

The Sr. Consultant performs ongoing client support for highly complex technical performance issues and ensures adherence to service level agreements and customer service excellence. Recommends process enhancements and drives efficiency by reducing average troubleshooting time, repetitive issues and problem service tickets. The Sr. Consultant has specialized in at least one of three particular disciplines: Network Security, Information Security, and/or Endpoint Security; and brings an established repository of technical expertise to act as a Subject Matter Expert. The Sr. Consultant leads process improvements, creates efficiencies and opportunities for improved workflow and automation. In addition, the Sr. Consultant is required to build and manage client relationships as a Trusted Partner, making meaningful contributions to expand the relationship and build loyalty.

What you will do:

• Services Delivery – 50% job weight
  • Manages complex technical questions and ticket escalations and monitors system performance
  • Identifies and makes recommendations on technical deficiencies, service performance issues, product utilization, bugs, and enhancements
  • Recommends process improvements to drive efficiencies, reduction of the average time to trouble-shoot, and reducing false-positive alerts
  • Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies
  • Embodies Trusted Advisor principles, including building trust and influencing loyalty with the client and internal coworkers.
  • Confidently runs Great Meetings, differentiating services per MSS positioning
  • Accountable for the delivery of quarterly, monthly meetings and tuning calls with assigned accounts
  • Handle technical account management responsibilities for assigned accounts
  • Helps improve the business, proactively engages when service is inconsistent, or risk is identified
  • Mentors team with technical advice / support
  • Identifies and manages out of scope requirements and facilitate the resolution
  • Builds and manages client relationship as a Trusted Partner
• Services Improvement and Enhancement - 40% job weight
  • Identifies and provides recommendations for technical deficiencies, service performance issues, product utilization, bugs, and enhancements
  • Accountable for executing on identified recommendations to improve client’s security posture
  • Develops reports and presentations; and provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics in a specific area of discipline.
  • Recommends process enhancements and drives efficiency by reducing average time to trouble-shoot, repetitive issues and problem service tickets, reducing false-positives
  • Develops best practices, strategies, methodologies, business process documentation and templates to improve the business and align with financial targets
  • Develops new service definition and support the launch of new service offerings
  • Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches in one or more specific technologies
  • Identifies and develops business process documentation to improve workflows and drive automation, creating efficiencies.
  •  Develops and improves Standard Operating Procedures (SOPs) and knowledge base articles
  • Conduct technical, procedural and incident handling knowledge transfer sessions
  • Carry out research on supported technologies and develop actionable threat advisory documentation
• Professional Development - 10% job weight
  • Develops Self-paced training content on supported technologies and processes
  • Maintains a strong network and promotes the organization at various meetings, forums, panels, publications, and conferences
  • Begins to establish thought leadership in the industry

What we expect of you:

• Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 7 years of security experience in a client-focused environment, and/or working in security operations center, and at least 2 years of experience leading projects and initiatives to improve and transform the business, OR
• 11 years total of Information Technology experience to include 7 years of security experience in a client-focused environment, and/or working in security operations center, and at least 2 years of experience leading projects and initiatives to improve and transform the business
• At least two technical advanced or expert level certifications in Managed Security Services disciplines, included but not limited to:
  • Check Point:  CCSE: Cisco;  CCNP Security, CyberOps Professional, CCIE Security; Palo Alto PCNSE, Cortex XDR-PMXdC; IBM QRadar Security: Administrator, Deployment Professional; SANS GCIA, GCIH, Splunk, CrowdStrike Falcon: CCCS, CCFR, CCFH, CCFA, CCIS; Exabeam: Advanced or Principal Implementation Engineer, Tenable VM Expert or similar technology certifications
• The position is part of a 7-day per week, 24-hour per day managed services operations. Must be available to work outside of the regular business hours which may include weekends and holidays.
• Excellent prioritization / and time management skills, including the ability to manage their time without supervision to focus on priorities and handle multiple tasks simultaneously.
• Experience designing, implementing, and supporting IT infrastructure and Information Systems Design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio
• Direct involvement in working with internal and external teams to implement and troubleshoot complex configuration hardware, software and services
• Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations
• Demonstrated knowledge of company products and services, testing methodology, and system troubleshooting
• Demonstrated ability to investigate complex problems where analysis of situations or data requires an in- depth evaluation of variable factors from multiple IT infrastructure systems
• Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team, consulting environment
• Proven ability to select resolutions and techniques that meet technical requirements within the context of best practices, and make recommendations to achieve targeted objectives
• Clear, concise, and engaging communication and presentation skills in various settings.
• Collaborative problem-solving approach and mentorship ability.
• Proven ability to proactively step into team leadership roles and empower others to increase contribution and level of responsibility
• Consistently achieves high levels of customer satisfaction.
• Demonstrated ability to execute service delivery using productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.

Pay range: $133,000, depending on experience and skill set
Annual bonus target of 10% subject to terms and conditions of plan
Benefits overview:
Salary ranges may be subject to geographic differentials 

About us   

We make technology work so people can do great things.   

CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.   

We make technology work so people can do great things.      

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We are also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.  

Job Summary

 The Sr. Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets captures; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security; and brings an established repository of technical expertise to act as a Subject Matter Expert. This role upholds defined service level agreements (SLA) and customer service excellence. The Sr. Analyst continues to develop a platform of technical expertise.

What you will do:

• 24x7 Support – 60% job weight
  • Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s)
  • Performs deep analysis of the operating system. Handles Cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and/or vendors to resolve
  • Identifies efficiencies and improvements in workflow, thus reducing false positives in client environments
  • Performs root cause analysis and collaborates with consultants and other Analysts to solve repetitive system performance or configuration problems
  • Provides technical knowledge transfer to clients and internal department on low complexity problems
  • Identifies, records, and escalates service performance trends, anomalies, and SLA breaches to senior leadership
  • Applies Trusted Advisor techniques to build up client trust and influence loyalty
• Service Delivery Improvement - 20% job weight
  • Provides mentorship and guidance to less senior resources as a trusted advisor in the application of CDW methodologies and the use of tools and templates to troubleshoot client requests
  • Development of Standard Operating Procedures (SOPs) and knowledge base articles
• Professional Development – 20% job weight
  • Attends training sessions or shadowing activities, and obtains industry related certifications as determined by Manager
  • Participate notably in assigned self-paced trainings

What we expect of you:

• Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 1 years of security experience in a client-focused environment, and/or working in a security operations center, OR
• 6 years total of Information Technology experience to include 1 years of security experience in a client-focused environment, and/or working in a security operations center
• At least two intermediate-level certifications in Managed Security Services disciplines, including but not limited to:
  • CCNP Security, PCNSE, Cortex XDR: PCDRA, IBM QRadar Security Administrator; Splunk, Exabeam: Principal Security Analyst, Associate or Advanced Security Engineer:, CrowdStrike Falcon CFA, Microsoft SC-200, C|SA or similar technology certifications
• The position is part of a 7-day per week, 24-hour per day managed services operations. To provide the required coverage, must be willing to work weekends, holidays, and overtime.

• Provide direct client support, managing tickets and handling calls.
• Collaborate internally and externally to troubleshoot technical issues.
• Analyze and resolve problems across MSS supported technologies.
• Experience supporting IT infrastructure and Information Systems design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio
• Contribute to team objectives and maintain high customer satisfaction.
• Mentor less experienced team members and prioritize tasks effectively.
• Proficiency with productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.
• Actively engage in coaching and continuous learning to enhance technical skills.
• Apply critical thinking and problem-solving abilities to address challenges.
• Experience in client-based support
• Clear understanding of Managed Security Services offerings and business proposition
• Excellent communication and collaboration skills.
• Ability to work independently and under minimal supervision

About us   

We make technology work so people can do great things.   

CDW is a Fortune 500 technology solutions provider to business, government, education, and healthcare organizations across the globe. At CDW, we make it happen, together. Trust, connection and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re your long-term, full-stack, full-lifecycle technology partner. We have the experience, expertise, scale, relationships and deep industry knowledge to bring just about any vision to life. Together, we can deliver the full promise of what technology can do. Together, we Make Amazing Happen. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.   

Pay: $ 35.91 hourly
Benefits overview: -info.com/
Salary ranges may be subject to geographic differentials 

We make technology work so people can do great things.      

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

Job Description

About Securiguard

At Securiguard, our purpose is simple: to make people feel safe. That commitment starts with fostering an environment where our employees feel supported, valued, and empowered. With a team of over 4,000 security and safety professionals across Canada, we are industry leaders in corporate security, retail, property management, industrial projects, aviation, marine, government, and resource sectors

About the role

The role of the Client Services Manager is to lead, manage, and support the day-to-day operations and service delivery for the Pacific Region. This position is responsible for ensuring exceptional client satisfaction, operational efficiency, and employee performance across multiple sites. The Client Services Manager will oversee scheduling, compliance, training, and incident response, while also maintaining strong communication with both clients and frontline staff. This role plays a key part in ensuring contractual obligations are met and in supporting regional performance goals through hands-on leadership and strategic oversight.

The day to day:

• Build and nurture client relationships by becoming a trusted security and safety solutions advisor, actively involved in all aspects of account management.
• Oversee a strategic portfolio of accounts, ensuring service excellence, contract compliance, and regular on-site presence.
• Develop and implement security solutions tailored to client needs, including risk reduction strategies and optimized coverage plans.
• Ensure compliance with all contractual and legislative requirements.
• Manage new business start-ups, including seamless transition planning and execution.
• Take charge of incident response and provide leadership during critical situations.
• Establish and monitor KPIs, delivering consistent reporting to drive performance.
• Negotiate contract renewals and rate increases with existing clients.
• Ensure all shifts are staffed with trained and qualified security professionals.

Knowledge:

• Legislation - Relevant government and security legislation in British Columbia
• Security Operations - schedule management, Standing Orders preparation, security systems (CCTV/Access Control), Incident Reporting set-up and installation
• Financial - margin maintenance/improvement, Client/Site financial analysis, Spend Control

What You Bring

• Proven leadership experience with a track record of building and leading high-performing teams.

• Successful applicants must have a minimum of 3 to 5 years' security operations experience in a managerial capacity in the Security environment

• A history of success in client relationship management, problem-solving, and business development.
• Strong operational experience, including the management of large teams across multiple sites.
• Excellent communication, interpersonal, and team collaboration skills.
• The ability to remain calm under pressure, exercising sound judgment and a hands-on problem-solving approach.
• Experience drafting policies, procedures, reports, business cases, and duty rosters.
• Proficiency in Microsoft Office and strong organizational and analytical abilities.
• A valid Class 5 BC Driver's License and access to a vehicle for travel between client sites.
• An understanding of financial and cost drivers in the security industry.
• Sales or management training (an asset).

Why Join Us?

We take pride in our reputation for excellence, innovation, and inclusion. As Canada's largest and highest-accredited K-9 detection and screening division, we provide security solutions in major cities, small towns, and remote locations by air, land, and sea.

At the heart of our success are our people. That's why we are proud two-time winners of Canada's Most Admired Corporate Culture award (2021, 2024) and recipients of the Canadian HR Award for Best Learning & Development Strategy. We believe that diversity strengthens our company, fostering an environment of equal opportunity, fresh ideas, and meaningful solutions for an evolving world.

At Securiguard, we live by our R.E.A.C.H. values:

Respect · Empathy · Accountability · Courtesy · Honesty

At Securiguard, you'll be part of a team that values collaboration, innovation, and employee growth. This is more than just an administrative role-it's an opportunity to make a meaningful impact by ensuring a seamless and welcoming office environment.

Ready to join the team? Apply today!

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Sr. Consultant performs ongoing client support for highly complex technical performance issues and ensures adherence to service level agreements and customer service excellence. Recommends process enhancements and drives efficiency by reducing average troubleshooting time, repetitive issues and problem service tickets. The Sr. Consultant has specialized in at least one of three particular disciplines: Network Security, Information Security, and/or Endpoint Security; and brings an established repository of technical expertise to act as a Subject Matter Expert. The Sr. Consultant leads process improvements, creates efficiencies and opportunities for improved workflow and automation. In addition, the Sr. Consultant is required to build and manage client relationships as a Trusted Partner, making meaningful contributions to expand the relationship and build loyalty.

What you will do:

Services Delivery – 50% job weight

• Manages complex technical questions and ticket escalations and monitors system performance
• Identifies and makes recommendations on technical deficiencies, service performance issues, product utilization, bugs, and enhancements
• Recommends process improvements to drive efficiencies, reduction of the average time to trouble-shoot, and reducing false-positive alerts
• Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies
• Embodies Trusted Advisor principles, including building trust and influencing loyalty with the client and internal coworkers.
• Confidently runs Great Meetings, differentiating services per MSS positioning
• Accountable for the delivery of quarterly, monthly meetings and tuning calls with assigned accounts
• Handle technical account management responsibilities for assigned accounts
• Helps improve the business, proactively engages when service is inconsistent, or risk is identified
• Mentors team with technical advice / support
• Identifies and manages out of scope requirements and facilitate the resolution
• Builds and manages client relationship as a Trusted Partner

Services Improvement and Enhancement - 40% job weight

• Identifies and provides recommendations for technical deficiencies, service performance issues, product utilization, bugs, and enhancements
• Accountable for executing on identified recommendations to improve client’s security posture
• Develops reports and presentations; and provides technical knowledge transfer and analysis to clients on performance status, trends, and metrics in a specific area of discipline.
• Recommends process enhancements and drives efficiency by reducing average time to trouble-shoot, repetitive issues and problem service tickets, reducing false-positives
• Develops best practices, strategies, methodologies, business process documentation and templates to improve the business and align with financial targets
• Develops new service definition and support the launch of new service offerings
• Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches in one or more specific technologies
• Identifies and develops business process documentation to improve workflows and drive automation, creating efficiencies.
•  Develops and improves Standard Operating Procedures (SOPs) and knowledge base articles
• Conduct technical, procedural and incident handling knowledge transfer sessions
• Carry out research on supported technologies and develop actionable threat advisory documentation

Professional Development - 10% job weight

• Develops Self-paced training content on supported technologies and processes
• Maintains a strong network and promotes the organization at various meetings, forums, panels, publications, and conferences
• Begins to establish thought leadership in the industry

What we expect of you:

• Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 7 years of security experience in a client-focused environment, and/or working in security operations center, and at least 2 years of experience leading projects and initiatives to improve and transform the business, OR
• 11 years total of Information Technology experience to include 7 years of security experience in a client-focused environment, and/or working in security operations center, and at least 2 years of experience leading projects and initiatives to improve and transform the business
• At least 2 advanced or expert level certifications in Managed Security Services discipline, including but not limited to: 
• Fortinet: FCX, FortiManager, NSE1-8, FortiAnalyzer (This is a must) 
• Cisco: CCNP  Security, CCIE Security. 
• Palo Alto: PCNSE, Prisma SASE and SD-WAN 
• The position is part of a 7-day per week, 24-hour per day managed services operations. Must be available to work outside of the regular business hours which may include weekends and holidays.
• Excellent prioritization / and time management skills, including the ability to manage their time without supervision to focus on priorities and handle multiple tasks simultaneously.
• Experience designing, implementing, and supporting IT infrastructure and Information Systems Design or support involving hardware, software and services at an enterprise level for at least one discipline in the Managed Security Services portfolio
• Direct involvement in working with internal and external teams to implement and troubleshoot complex configuration hardware, software and services
• Experience presenting ideas and solutions to clients and adapting presentation style to fit particular client situations
• Demonstrated knowledge of company products and services, testing methodology, and system troubleshooting
• Demonstrated ability to investigate complex problems where analysis of situations or data requires an in- depth evaluation of variable factors from multiple IT infrastructure systems
• Demonstrated ability to establish positive working relationships and conduct complex and important work critical to the organization in a team, consulting environment
• Proven ability to select resolutions and techniques that meet technical requirements within the context of best practices, and make recommendations to achieve targeted objectives
• Clear, concise, and engaging communication and presentation skills in various settings.
• Collaborative problem-solving approach and mentorship ability.
• Proven ability to proactively step into team leadership roles and empower others to increase contribution and level of responsibility
• Consistently achieves high levels of customer satisfaction.
• Demonstrated ability to execute service delivery using productivity tools such as word processing, spreadsheet, diagram creation, presentation and email processing applications.

Pay range: $ 133, 000- $ 140, 000, depending on experience and skill set

At CDW, we strive to offer market-competitive total rewards packages to attract and retain talent. As such, we are committed to pay transparency and ensuring fair compensation for all our coworkers. Each of our roles is assigned a salary range that is informed by multiple sources of market data. We determine individual pay within a given range based on a candidate's prior experience, knowledge, skills and abilities. This approach allows us to offer competitive and equitable salaries that reflect the value and responsibilities of each role at CDW.

We make technology work so people can do great things.      

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

Job Description

As a Systems Designer, you will perform discovery and analysis of business and contractual requirements to define systems and sub-systems architecture and technical design packages. This position works in conjunction with Systems Designers/Engineers and the Project Management team to determine technical requirements for project work and to ensure fit and suitability of our product offering within the client environment.

RESPONSIBILITIES:

• Prepare high level system designs in a thorough and professional manner during the pre-sales cycle. Design work may include conducting site surveys and device mark-ups, network architecture design, server loading, writing technical narratives and proposals, and preparing bills of materials
• Produce detailed design drawings and technical descriptions of physical security, other building technologies and the supporting networking, server and storage architectures in collaboration with owners and their representatives.
• Develop design documents that will guide the technical installation and configuration of systems
• Develop financial and logistics estimates, both independently and in collaboration with Paladin Technologies sales, marketing, and project management professionals
• Multi-task and manage time effectively to prioritize projects, tasks, and meetings as necessary
• Identify, establish, and document processes to support design efficiency and scalability
• Develop productive relationships with clients and key stakeholders which will build respect and confidence in the organization’s capabilities.
• Understand and maintain an awareness of the productivity and profitability of work carried out by the organization
• Pursue and maintain education and professional development of technology systems related to the technical disciplines you will lead.

REQUIRED QUALIFICATIONS:

• A minimum of three years of design experience in the security, low voltage or building automation industries
• A strong understanding of the physical security and/or IT industries, including an awareness of complimentary products, technologies, trends, and the general application of physical security technology
• Experience with the following technologies is required:
  • Bluebeam Revu, IP networks, low voltage electronics, power and communications, Windows desktop operating system, Microsoft Office
• An understanding of and experience with fundamental concepts pertaining to IP networks, low voltage electronics, power, and communications
• A strong command of the English language supported by excellent written and verbal communication skills
• The ability to simultaneously handle multiple tasks and projects and be responsive to changing priorities in a fast-paced environment
• Post-secondary education from an accredited college, university, or technical institution in Business, Construction Management, Electronics, Engineering, Information Technology, or a related field
• Highly developed analytical and problem solving skills
• Motivated self-starter with ambition to independently research new technologies as well as engineering and business methodologies/concepts

• P.Eng, EIT, CET, or equivalent professional technical designation is preferred
• Field experience in a construction environment is an asset

PHYSICAL DEMANDS:  In general, the following physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Must be able to effectively communicate, (i.e. see, hear, speak and write clearly) in order to communicate with employees and/or customers; manual dexterity required for frequent reaching, and lifting of small objects,  and operating office equipment.

WORKING CONDITIONS:  In general, the following conditions of the work environment are representative of those that an employee encounters while performing the essential functions of this job.

• The office is clean, orderly, properly lighted and ventilated.  Noise levels are considered low to moderate
• Travel may be required.      

Company Info:

Paladin Technologies is a premier North American complex systems integrator for building technology solutions, including IP security, alarms & monitoring, audio visual, low-voltage infrastructure, and networking. As a leader in the design, deployment, optimization, management, and maintenance of communication and digital networks, Paladin can meet the needs of clients on a national scale, while providing local support. Our team is the best in the industry, with manufacturer trained technicians, PMP-certified project managers, CTS- and RCDD-certified design engineers, coordinators, and administrative resources.

Paladin has offices coast to coast across the United States and Canada, and nearly 1,700 talented and committed professionals dedicated to custom-crafting and installing technology solutions for clients requiring Integrated Security, Network Infrastructure, Audio Visual, Fiber Optics/OSP, Structured Cabling, and more. We are always at the forefront of the changing technology landscape, and through continued training, complex client projects, and company support, we provide our colleagues with exciting challenges and a rewarding career as Paladin continues to grow.

This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status . Equal Opportunity Employer, including disability & veterans, or any other characteristic protected by law. If you need accommodation for any part of the application process, please send an email or call to speak with Human Resources and let us know the nature of your request.

We thank you for your application, however only those selected for an interview will be contacted.

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Job Description

If you thrive in a team-oriented workplace that challenges your skills, to drive your career development, embraces diversity and rewards innovation, with competitive pay and great employee programs, join the Ainsworth (a GDI Company) team today!

Job Summary:

The Security Systems Technician Apprentice will primarily be responsible to install, and trouble shoot security system components in commercial and institutional settings.

Key Responsibilities:

· Prepare for installations by reviewing installation orders, gathering equipment, supplies, and tools

· Installing and servicing electronic security systems, including access control, CCTV, and intrusion alarms.

· Plan installations by surveying and evaluating location, identifying installation requirements, and developing an installation plan.

· Install equipment, and run wiring.

· Involved in verifying systems functioning properly by testing equipment, connections, and signals, and identifying and correcting problems.

· Troubleshoot systems, resolve issues for customers and end users.

· Protect organizations values by keeping information confidential.

· Maintain a safe and secure work environment by following safe practices and keeping security information confidential.

Qualifications:

· Security Systems Technician Training.

· Excellent verbal and written communication skills

· Valid Driver's License

· Background check and security clearance

While we appreciate all applications we receive, we advise that only candidates under consideration will be contacted.

This position is based in Surrey, British Columbia and offers wages as per the IBEW213 collective bargaining agreement security technician addendum. We are an equal opportunity employer and encourage candidates from diverse backgrounds to apply.

Ainsworth (a GDI Company) is committed to building a diverse and inclusive workplace. Qualified designated group members are encouraged to apply as any reasonable accommodation of qualifications will be considered as per our Accommodation Policy, available upon request.

Ainsworth (a GDI Company) is an integrated multi-trade company, offering an end-to-end services and solutions for all asset maintenance and refurbishment requirements of our customers. We are continually striving to create better and more advanced products as well as provide the highest quality service. We are rapidly growing and need talented professionals to help drive our vision at becoming the best multi-trade company in the country! Join us…. Make a difference.

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