290 Security Services jobs in Canada

Job Description

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Manager is accountable for ensuring the successful delivery of high-quality services per the Statements of Work (SOW). The Manager is focused on enabling their team through strong leadership, mentoring and active coaching to develop skills. The role will be measured on customer satisfaction, customer loyalty, reference-ability, employee engagement, and efficiency gains. The Manager – Managed Security Services will have a solid foundation in managed services and market-leading security technologies so as to be effective in the role.

This position develops operational plans to execute previously developed strategies for a sub-function or business segment. The Manager has specific influence and control over discretionary spending in an area of responsibility, but has no direct budgetary responsibility.

What you will do:

• Designs and implements operational reporting to ensure the successful delivery of the managed services
• Assists in the development of departmental KPIs and objectives
• Accountable for the KPI targets and objectives being delivered for your team.
• Identifies and executes on process improvement initiatives, improving the Service Delivery model, gaining more efficiency while adding additional value
• Confidently runs departmental and customer facing meetings, delivering effective, concise content during all interactions; focusing on the key message they want to convey while explaining the function and value of our approach to service delivery by highlighting our differentiated services per MSS positioning
• Builds and manages client relationships as a Trusted Partner, effectively managing client escalations, working collaboratively with the Sr. Manager and cross-functional delivery teams to maintain strong communications
• Ensures the team is positioned to deliver high quality services in alignment with the SOW through accurate resource assignment, workload prioritization and scheduling
• Accountable for the quality and consistency of the documentation, processes and knowledge base for their team and customers, ensuring that it is consistent and up to date with current process and knowledge.
• Embodies Trusted Advisor principles, including building trust and influencing loyalty with the client and mentoring their coworkers.
• Works collaboratively with the Supervisor, and directly with their team, in our coaching program, providing consistent and constructive feedback to their team as a coach, in alignment with our Trusted Advisor program, identifying performance opportunities and risk by uncovering and recognizing patterns in our service delivery impacting the client experience.
• Performs quality assessment (QA) of the teams work as part of regular coaching to ensure outputs are aligned with objectives and KPIs
• Actively recognizes team members for developing client loyalty and coaching peer coworkers.
• Support the launch of new service offerings
• Identifies and implements solutions for business process deficiencies, service performance issues, team utilization and SOW alignment.
• Develops reports, presentations and documentation for the team, providing a clear foundation and structure for service delivery
• Develops and improves Standard Operating Procedures (SOPs) and knowledge base articles
• Identifies and outlines new Trusted Advisor programs based on client feedback and coworker coaching.
• Maintains a strong network and promotes the organization at various meetings, forums, panels, publications, and conferences
• Develops and coaches Trusted Advisor skillsets within the team
• Begins to establish thought leadership in the industry

What we expect of you:

•  Bachelor's degree (B.A./B.S.) or 3-year diploma in Engineering, Computer Science, or a Technology related field and 7 years of security experience in a client-focused environment, and/or working in security operations center, and at least 2 years of experience leading projects and initiatives with a significant and material focus on cybersecurity that improved and transformed the business, OR
• 11 years total of Information Technology experience to include 7 years of security experience in a client-focused environment, and/or working in security operations center, and at least 2 years of experience leading projects and initiatives with a significant and material focus on cybersecurity that improved and transformed the business 
• At least 2 years of experience with people, project or customer

Job Description

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

The Consultant – Automation Engineering leads the administration and optimization of SOAR platforms and automation infrastructure. This role is responsible for driving technical excellence, mentoring team members, and ensuring the delivery of secure, scalable, and efficient automation solutions across the security operations landscape.

What you will do: 

• Administer and optimize SOAR platforms and automation pipelines
• Lead the implementation of Infrastructure as Code (IaC) using Terraform
• Provide technical leadership in Python scripting and Git CLI usage
• Collaborate with SOC/NOC teams to align automation with operational needs
• Develop and maintain SOPs, knowledge base articles, and training content
• Conduct performance analysis, system testing, and tuning
• Act as a trusted advisor to internal stakeholders and clients

What we expect of you: 

• Proven experience in SOAR administration and security automation.
• Strong Python scripting and Git CLI proficiency.
• Experience with Terraform and Infrastructure as Code practices.
• Background in NOC/SOC operations.
• Excellent communication, presentation, and mentoring skills.
• Experience with Ansible and AWX/Tower a plus
• Familiarity with Microsoft Power Platform and Microsoft Graph a plus
• Exposure to AWS environments and AI/ML integrations a plus

We make technology work so people can do great things.      

CDW is a leading multi-brand provider of information technology solutions to business, government, education and healthcare customers in the United States, the United Kingdom and Canada. A Fortune 500 company and member of the S&P 500 Index, CDW helps its customers to navigate an increasingly complex IT market and maximize return on their technology investments. Together, we unite. Together, we win. Together, we thrive.

CDW is an equal opportunity employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other basis prohibited by state and local law. 

Job Description

Job Description

Overview

We are North America's leading security and facility services provider with approximately 300,000 service personnel. At Allied Universal(R), we pride ourselves on fostering a promote from within culture. There are countless examples of individuals who began their career as Security Professionals and today hold positions on our senior leadership team. We offer medical, dental and vision coverage, life insurance, employee assistance programs, company discounts, perks and more for most full-time positions!

Start your phenomenal career with Allied Universal today!

Job Description

Job Title: Assistant Supervisor - Security Services

Location: Guildford - Surrey, BC
Position Type: Full-Time, Permanent
Wage: $26.00 - $26.50 per hour

Schedule Options:

• Saturday & Sunday - Days ; Wednesday to Friday - Afternoons , or
• Saturday & Sunday - Afternoons ; Monday, Tuesday & Friday - Afternoons

Position Overview

Allied Universal is hiring an Assistant Supervisor - Security Services to support the delivery of high-quality security operations at a busy, high-profile shopping centre in Guildford (Surrey, BC) . This vibrant retail hub welcomes thousands of visitors each day and requires strong leadership to ensure the safety and comfort of guests, staff, and tenants.

The Assistant Supervisor - Security Services reports to the Security Supervisor and helps coordinate daily security operations. This role includes team supervision, incident response, reporting, and supporting client and guest relations.

Key Responsibilities

Leadership & Team Support

• Assist in supervising day-to-day security operations and personnel
• Act as lead during shifts in the absence of the Security Supervisor
• Provide training, coaching, and mentoring to team members
• Ensure staff adhere to professional conduct, dress code, and post orders

Site Patrols & Incident Response

• Conduct regular foot patrols and monitor security systems (CCTV, access control, alarms)
• Respond to incidents and emergencies promptly and professionally
• Investigate and document all security-related events and concerns
• Follow site-specific procedures for emergency response and reporting

Administration & Communication

• Maintain accurate and timely shift logs, incident reports, and patrol documentation
• Oversee radio communications, keys, access cards, and security tools
• Coordinate shift schedules and assist with team coverage
• Build strong working relationships with tenants, management, and first responders

Health, Safety & Compliance

• Enforce site policies and ensure team compliance with safety regulations
• Identify and report safety hazards, maintenance concerns, or suspicious activity
• Support Occupational Health & Safety initiatives

Qualifications & Requirements

• Valid BC Security Worker License
• Minimum 2 years of experience in a security role, preferably in retail, commercial, or public spaces
• Previous supervisory or team lead experience is an asset
• Valid First Aid/CPR Certification
• Strong written and verbal communication skills
• Comfortable using technology including computers, security software, and mobile reporting tools

Key Competencies

• Proven leadership and team coordination skills
• Excellent customer service and interpersonal abilities
• Confident and calm in high-pressure situations
• Strong problem-solving and conflict resolution capabilities
• Reliable, professional, and highly organized

Working Conditions

• Must be available for rotating shifts, including weekends and holidays
• Must be physically able to perform patrols (both indoor and outdoor)
• May be exposed to a variety of weather conditions during outdoor duties

Allied Universal is proud to be an equal opportunity employer. We are committed to providing a safe, respectful, and inclusive work environment. If you are a motivated and service-focused professional with leadership experience in security, we encourage you to apply

Closing

Allied Universal®  provides unparalleled service, systems and solutions to the people and business of our communities, and is North America's leading security services provider. Allied Universal delivers high-quality, tailored solutions, which allows clients to focus on their core business. For more information:  

Requisition ID

**Additional Information** Full Tim, Loss Prevention Office, Security License Required
**Job Number**
**Job Category** Loss Prevention & Security
**Location** Marriott Downtown at CF Toronto Eaton Centre, 525 Bay Street, Toronto, ONT, Canada, M5G 2L2VIEW ON MAP ( Full Time
**Located Remotely?** N
**Position Type** Non-Management
**POSITION SUMMARY**
Patrol all areas of the property; assist guests with room access. Monitor Closed Circuit Televisions, perimeter alarm system, duress alarms, and fire life safety system. Lock property entrances when required. Conduct daily physical hazard inspections. Respond to accidents, contact EMS or administer first aid/CPR as required. Assist guests/employees during emergency situations. Notify appropriate individuals in the event of accidents, attacks, or other incidents. Defuse guest/employee disturbances. Call for outside assistance if necessary. Complete incident reports to document all Security/Loss Prevention related incidents. Handle all interruptions and complaints. Resolve safety hazard situations. Escort any unwelcome persons from the property without interrupting the orderly flow of property operation. Report to scenes of vehicle accidents/thefts. Call for assistance using proper code responses. Complete a Loss Prevention shift summary/daily activity report. Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals. Conduct investigations and gather evidence. Conduct interviews with relevant parties.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; complete safety training and certifications; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. In addition, some states may have additional licensing/registration requirements to be considered for this position. Read and visually verify information in a variety of formats (e.g., small print). Visually inspect tools, equipment, or machines (e.g., to identify defects). Enter and locate work-related information using computers and/or point of sale systems. Move at a speed required to respond to work situations (e.g., run, walk, jog). Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance and objects weighing in excess of 75 pounds with assistance. Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination. Move through narrow, confined, or elevated spaces. Move over sloping, uneven, or slippery surfaces as well as up and down stairs and/or service ramps. Reach overhead and below the knees, including bending, twisting, pulling, and stooping. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
_At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._
Notification to Applicants: Marriott Downtown at CF Toronto Eaton Centre takes seriously its obligations under provincial human rights and accessibility legislation (such as the Accessibility for Ontarians with Disabilities Act, 2005, the Accessibility for Manitobans Act, and Nova Scotia Accessibility Act). We are happy to provide accommodations to job applicants needing assistance. If you require an accommodation in relation to this job posting, our online application or an interview, please call or email and a member of our Human Resources team will respond to your request. Please note that this phone number and email are only for those individuals who would like to request an accessibility accommodation as part of the recruiting process.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.

Job Description

Job Description

Not just a job
a community
a partnership

a team

Youll experience them all at London Drugs. As one of Canadas fastest growing and most successful retail chains, we know what it takes to build a satisfying career. We are seeking innovative, customer focused people to join our team! Our state-of-the-art Loss Prevention Department currently has the following opportunity in our Saskatoon market.

Loss Prevention Supervisor


You can expect community involvement, terrific benefits and a positive state-of-the-art retail store environment. Join the people who make the London Drugs experience so much better!

The Loss Prevention (LP) Supervisor is responsible for the direct supervision of area Loss Prevention personnel and programs. This role ensures the Area Loss Prevention plan is executed effectively, and that team members are trained, professional, and capable of delivering security programs in stores.

The Supervisor monitors inventory loss and crime trends, ensures department and store shrink objectives are met, oversee investigations, and ensures appropriate incident response at area locations.

Responsibilities Include:

• Protect all company assets and reduce losses.
• Supervise Loss Prevention team, including scheduling, training, and performance management.
• Monitor inventory loss and crime trends; meet shrink targets, lead investigations and ensure appropriate emergency response.
• Maintain effective liaison with public safety authorities, law enforcement, vendors, and other security professionals.
• Be cognizant of and report issues which could adversely affect the morale of employees.
• Ensure compliance with licensing, regulatory requirements, and company policies.
• Oversee the use of physical security systems and ensure safe, legal, and ethical practices.
• Maintain accurate records, complete payroll and administrative tasks, and ensure documentation meets standards.
• Deliver approved training programs and support team development.
• Operate the prescribed store level Loss Prevention, security, and audit programs.
• Represent Loss Prevention in interdepartmental meetings and lead collaborative projects.
• Respond to after-hours emergencies and attend select locations as required.
• Travel to company locations or industry events as needed.
• Carry communication tools and respond to after-hours emergencies as required.
• Carry keys, access cards, codes to attend and open select locations (in order to respond to emergencies).

Qualifications:

• Demonstrated interpersonal, conflict resolution, collaboration, and communication skills.
• Ability to stay calm and respond with good judgment in emergency situations.
• Demonstrated ability to work under strict confidentiality.
• Highly organized and able to adapt to shifting priorities.
• Strong supervisory and leadership skills with effective delegation and follow-up.
• Conscientious in meeting schedules and deadlines.
• Strong strategic and critical thinking skills.
• Ability to assess, plan, and respond to crime trends and vulnerabilities.
• Proficient in Microsoft Office and BI tools is an asset.
• Willingness to assist others and pursue self-development and training.

EDUCATION & KNOWLEDGE:

• Formal education in security operations, criminal justice, or a related field; or an equivalent combination of education and experience.
• Understanding of retail loss prevention practices, security systems, and applicable laws and regulations.
• Provincial security worker license and tactical training (depending on jurisdiction)
• Understanding rights and obligations for arrest and application of force.
• Industry certifications such as LPQ, CFI, or APP are preferred.
• Experience in coaching, conflict management, and structured interview techniques.
• Completion of London Drugs leadership and LP training programs or equivalents.
• First Aid.
• Intermediate computer skills (Windows, Office).

We offer advancement opportunities through our promote-from-within policies, competitive salary, as well as a comprehensive benefits program including:

• Comprehensive medical, dental, prescription drug and vision coverage for you and your family
• Company matched RRSPs
• Employee Discount Program
• Post-secondary Entrance Scholarships for you or your children
• Community Involvement

This is a full-time position that requires the candidate to be available to work a flexible schedule Monday through Sunday, including evenings and weekends.

This position requires a valid class 5 drivers license as some travel will be required at times.

If you possess the necessary skills and expertise and would like to join an exciting team of professionals,

Apply Now!


London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.

London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.

Job Description

Job Description

Not just a job
a community
a partnership

a team

Youll experience them all at London Drugs. As one of Canadas fastest growing and most successful retail chains, we know what it takes to build a satisfying career. You can expect community involvement, terrific benefits and a positive state-of-the-art retail store environment. Join the people who make the London Drugs experience so much better! We currently have the following opportunity at our Head Office in Richmond, BC .

Loss Prevention Supervisor


The Loss Prevention (LP) Supervisor is responsible for the direct supervision of area Loss Prevention personnel and programs. This role ensures the Area Loss Prevention plan is executed effectively, and that team members are trained, professional, and capable of delivering security programs in stores.

The Supervisor monitors inventory loss and crime trends, ensures department and store shrink objectives are met, oversee investigations, and ensures appropriate incident response at area locations.

Responsibilities Include:

• Protect all company assets and reduce losses.
• Supervise Loss Prevention team, including scheduling, training, and performance management.
• Monitor inventory loss and crime trends; meet shrink targets, lead investigations and ensure appropriate emergency response.
• Maintain effective liaison with public safety authorities, law enforcement, vendors, and other security professionals.
• Be cognizant of and report issues which could adversely affect the morale of employees.
• Ensure compliance with licensing, regulatory requirements, and company policies.
• Oversee the use of physical security systems and ensure safe, legal, and ethical practices.
• Maintain accurate records, complete payroll and administrative tasks, and ensure documentation meets standards.
• Deliver approved training programs and support team development.
• Operate the prescribed store level Loss Prevention, security, and audit programs.
• Represent Loss Prevention in interdepartmental meetings and lead collaborative projects.
• Respond to after-hours emergencies and attend select locations as required.
• Travel to company locations or industry events as needed.
• Carry communication tools and respond to after-hours emergencies as required.
• Carry keys, access cards, codes to attend and open select locations (in order to respond to emergencies).

Qualifications:

• Demonstrated interpersonal, conflict resolution, collaboration, and communication skills.
• Ability to stay calm and respond with good judgment in emergency situations.
• Demonstrated ability to work under strict confidentiality.
• Highly organized and able to adapt to shifting priorities.
• Strong supervisory and leadership skills with effective delegation and follow-up.
• Conscientious in meeting schedules and deadlines.
• Strong strategic and critical thinking skills.
• Ability to assess, plan, and respond to crime trends and vulnerabilities.
• Proficient in Microsoft Office and BI tools is an asset.
• Willingness to assist others and pursue self-development and training.

EDUCATION & KNOWLEDGE:

• Formal education in security operations, criminal justice, or a related field; or an equivalent combination of education and experience.
• Understanding of retail loss prevention practices, security systems, and applicable laws and regulations.
• Provincial security worker license and tactical training (depending on jurisdiction)
• Understanding rights and obligations for arrest and application of force.
• Industry certifications such as LPQ, CFI, or APP are preferred.
• Experience in coaching, conflict management, and structured interview techniques.
• Completion of London Drugs leadership and LP training programs or equivalents.
• First Aid.
• Intermediate computer skills (Windows, Office).

We offer advancement opportunities through our promote-from-within policies, competitive salary, as well as a comprehensive benefits program including:

• Comprehensive medical, dental, prescription drug and vision coverage for you and your family
• Company matched RRSPs
• Employee Discount Program
• Post-secondary Entrance Scholarships for you or your children
• Community Involvement

This is a full-time position that requires the candidate to be available to work a flexible schedule Monday through Sunday, including evenings and weekends.

This position requires a valid class 5 drivers license as some travel will be required at times.

If you possess the necessary skills and expertise and would like to join an exciting team of professionals,

Apply Now!


London Drugs is an equal opportunity employer dedicated to building an inclusive and diverse workforce. We are committed to building a company that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be.

We will provide accommodations during the recruitment process upon request.

The above statements are intended to describe the general nature and level of work applicable to this position and are not intended to be an exhaustive list of all responsibilities, duties and skills required. Be advised, London Drugs DOES NOT use third party recruitment services.

London Drugs may collect, use, and/or disclose your personal information (including the information in this application) where it is reasonable for establishing, managing or terminating an employment relationship. This includes the use or disclosure of your personal information to persons inside or external to our organization, for the purpose of checking references or gathering other information to support an assessment of your candidacy.

To protect yourself, do not respond to unsolicited job offers from individuals or e-mail addresses, and never disclose any sensitive details about your identity (including personal or financial) to anyone you do not know or trust or on any unverified website, or website you do not trust.

Job Description

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We are also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.  

Job Summary

The Sr. Consultant performs ongoing client support for highly complex technical performance issues and ensures adherence to service level agreements and customer service excellence. Recommends process enhancements and drives efficiency by reducing average troubleshooting time, repetitive issues and problem service tickets. The Sr. Consultant has specialized in at least one of three particular disciplines: Network Security, Information Security, and/or Endpoint Security; and brings an established repository of technical expertise to act as a Subject Matter Expert. The Sr. Consultant leads process improvements, creates efficiencies and opportunities for improved workflow and automation. In addition, the Sr. Consultant is required to build and manage client relationships as a Trusted Partner, making meaningful contributions to expand the relationship and build loyalty.

What you will do:

• Services Delivery – 50% job weight
  • Manages complex technical questions and ticket escalations and monitors system performance
  • Identifies and makes recommendations on technical deficiencies, service performance issues, product utilization, bugs, and enhancements
  • Recommends process improvements to drive efficiencies, reduction of the average time to trouble-shoot, and reducing false-positive alerts
  • Performs ongoing analysis and system testing of new system releases, upgrades, and/or patches to supported technologies
  • Embodies Trusted Advisor principles, including building trust and influencing loyalty with the client and internal coworkers.
  • Confidently runs Great Meetings, differentiating services per MSS positioning
  • Accountable for the delivery of quarterly, monthly meetings and tuning calls with assigned accounts
  • Handle technical

Job Description

Job Description

Description

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It’s why we’re coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we’re headed. We’re proud to share our story and Make Amazing Happen at CDW.

Fueled by our shared passion and expertise, CDW delivers innovative technology solutions for our customers. We are also committed to fostering an environment that embraces collaboration, celebrates integrity, inclusivity, and individuality, and paves the path for personal and professional growth. Experience a life in balance and join us on the journey forward.  

Job Summary

 The Sr. Analyst provides second-level technical client support such as: cyber security analysis of detected anomalies; deep analysis of the operating system; dealing with system crashes and bug fixes; handling troubleshooting; packets captures; configurations; restoring from back up; repair for appliances, networks, and infrastructure, and other system issues for one or more of three particular disciplines: Network Security, Information Security, and/or Endpoint Security; and brings an established repository of technical expertise to act as a Subject Matter Expert. This role upholds defined service level agreements (SLA) and customer service excellence. The Sr. Analyst continues to develop a platform of technical expertise.

What you will do:

• 24x7 Support – 60% job weight
  • Monitors and resolves support requests. Escalates unresolved issues to senior team members and/or manager(s)
  • Performs deep analysis of the operating system. Handles Cyber incidents, system crashes and bug fixes. Handles troubleshooting, packets captures, configurations, restoring from back up, and repair for appliances, networks, infrastructure, and other system issues. Issues may multiple interactions with clients and/or vendors to resolve
  • Identifies efficiencies and improvements in workflow, thus reducing false positives in client environments
  • Performs root cause analysis and collaborates with consultants and other Analysts to solve repetitive system performance or configuration problems
  • Provides technical knowledge