4,374 Airport Operations Staff jobs in Canada

Job Description

AOCC (AIRPORT OPERATIONS COMMUNICATION CENTRE)

Are you passionate about Public Safety and seeking the opportunity to join a team of Aviation Security Leaders?

A.S.P. Incorporated has provided security and customer service solutions for over 20 years to Canadian clients. We employ over 1000 employees and are a subsidiary of ICTS EUROPE, operating in 22 countries and employing more than 17,000 professionals. A.S.P provides services to some of Canada's largest airports and also has a significant presence in Commercial and Residential spaces in Ontario and Manitoba.

A.S.P. is looking for an Airport Operations Communication Centre Agent that will play a pivotal role in ensuring seamless communication and coordination within Billy Bishop Toronto City Airport. As the first point of contact for internal departments, airlines, and airport service providers, you will be instrumental in maintaining operational efficiency and delivering exceptional service to our passengers. A successful candidate will be required to work with integrity, respect, and take responsibility for the security and safety of the airport.

What you will do:

• Monitor and operate access control, CCTV and other intrusion systems;
• Respond to routine and emergency calls for service and various alarms;
• Gather critical information to initiate appropriate response, including prioritizing responses;
• Control PSL doors using automated access control systems;
• Determine requirements for emergency assistance and activate the appropriate agencies, divisions, units or individuals;
• Monitor status, provide situational updates and keep track of on duty units and resources using various telecommunications devices and systems;
• Acquire necessary information to analyze and anticipate escalating or deescalating situations;
• Provide support to resolve problems, issues and complaints;
• Provide information to employees and the public about the airport;
• Sign out visitor passes;
• Record all information in Ports Toronto’s Records Management System;
• Liaise closely with supervisors and airport management;
• Answer multiple phone lines and radios including the Airport Emergency line primarily through the use of Ports Toronto’s integrated communication system; and
• Perform other related duties or assignments as directed.
• Must successfully complete a communication and computer knowledge evaluation.

Who you are:

• Minimum High School diploma or Grade 12 education.
• Minimum of two (2) years of security related experience.
• Education in Emergency Communications, Dispatch, Aviation Operations, or Security is an asset.
• Eligible to work in Canada.
• Ability to obtain a Restricted Access Identification Card (RAIC) and maintain it as a mandatory requirement.
• General knowledge of Access Control, Alarm, Phone, Computer, and CCTV systems;
• Restricted Radio Operators Certificate – Marine;
• Knowledge of the airport physical site and systems and who is responsible for each;
• Knowledge of various stakeholders, tenants and service providers;
• Comprehensive understanding of all applicable plans, maps, and SOPs; and
• Minimum of 300 hours training in the AOCC.
• Comprehensive knowledge of common security policies and various related Acts, Codes and legislation, including the Criminal Code, the PSISA, the Trespass to Property Act, the Fire Code, AODA, and WHMIS
• Must possess a valid security license, Driver’s License (G or higher) with a clean driving abstract, Standard First Aid & CPR certification, and willing to provide Criminal Record check upon request.
• Excellent written & verbal communication, and active listening skills.
• Strong multi-tasking skills and the ability to work under pressure.
• Able to work on nights, weekends, weekdays, and holidays.

Why you should work with A.S.P:

• We care about our team and their personal and professional success.
• Diverse and engaging work environment.
• People-first mentality.
• Competitive remuneration and benefits package.
• Be part of an organization that specializes and excels in aviation security.

A.S.P. Incorporated is committed to supporting a diverse workforce from various communities within which we operate. We encourage all qualified professionals without regard to race, gender identity, colour, sex, marital / family status, citizenship, religion, sexual orientation, aboriginal status, age, etc. to apply.

We hire for the PERSONALITY. We train for the job.

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We are seeking a highly motivated and customer-focused individual to join our team at Climate Control Systems of Greenwood INC as a Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients, resolving inquiries and issues in a timely and efficient manner.

• Answer incoming customer calls and emails promptly and professionally
• Assist customers with product inquiries, orders, and returns
• Resolve customer complaints and issues with a sense of urgency
• Maintain accurate records of customer interactions and transactions
• Collaborate with other departments to ensure customer satisfaction

• Previous customer service experience preferred
• Excellent communication and interpersonal skills
• Ability to multitask and prioritize in a fast-paced environment
• Proficiency in Microsoft Office and CRM software
• High school diploma or equivalent

If you are a team player with a passion for providing exceptional customer service, we want to hear from you! Apply now to join our dynamic team at Climate Control Systems of Greenwood INC.

Job Overview

As a Customer Service Representative at US Pharmacy Group, you will play a vital role in ensuring the satisfaction and well-being of our customers. You will be the first point of contact for clients seeking assistance with their pharmaceutical needs, providing exceptional service and support while upholding our commitment to healthcare excellence.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person regarding prescriptions, product information, and service-related issues.
• Assist customers in navigating their insurance benefits, ensuring clarity in medication coverage and payment options.
• Maintain accurate customer records and documentation of interactions, concerns, and resolutions.
• Educate customers on pharmacy services, including medication management, refill processes, and health programs.
• Work collaboratively with the pharmacy team to resolve discrepancies and enhance customer experiences.

Required Skills and Qualifications

• High school diploma or equivalent; some college coursework in healthcare or customer service is preferred.
• Proven experience in customer service, preferably in a healthcare or pharmacy setting.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle sensitive information in a confidential and professional manner.
• Proficiency in using pharmacy software and Microsoft Office Suite.

Preferred Skills

• Familiarity with insurance policies and billing practices.
• Knowledge of medication therapies and pharmaceutical terminology.
• Bilingual (Spanish/English) skills are a plus.
• Previous experience in a retail pharmacy environment.

Working Conditions

The Customer Service Representative role is primarily office-based, with a dynamic environment focused on teamwork and customer interactions. You may be required to work flexible hours, including evenings and weekends, to meet customer needs. The position involves prolonged periods of computer use and communication over the phone.

Compensation and Benefits

Job Title

Customer Service Representative

Job Overview

As a Customer Service Representative at US Pharmacy Group, you will play a vital role in ensuring the satisfaction and well-being of our customers. You will be the first point of contact for clients seeking assistance with their pharmaceutical needs, providing exceptional service and support while upholding our commitment to healthcare excellence.

Key Responsibilities

• Respond promptly to customer inquiries via phone, email, and in-person regarding prescriptions, product information, and service-related issues.
• Assist customers in navigating their insurance benefits, ensuring clarity in medication coverage and payment options.
• Maintain accurate customer records and documentation of interactions, concerns, and resolutions.
• Educate customers on pharmacy services, including medication management, refill processes, and health programs.
• Work collaboratively with the pharmacy team to resolve discrepancies and enhance customer experiences.

Required Skills and Qualifications

• High school diploma or equivalent; some college coursework in healthcare or customer service is preferred.
• Proven experience in customer service, preferably in a healthcare or pharmacy setting.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and attention to detail.
• Ability to handle sensitive information in a confidential and professional manner.
• Proficiency in using pharmacy software and Microsoft Office Suite.

Preferred Skills

• Familiarity with insurance policies and billing practices.
• Knowledge of medication therapies and pharmaceutical terminology.
• Bilingual (Spanish/English) skills are a plus.
• Previous experience in a retail pharmacy environment.

Working Conditions

The Customer Service Representative role is primarily office-based, with a dynamic environment focused on teamwork and customer interactions. You may be required to work flexible hours, including evenings and weekends, to meet customer needs. The position involves prolonged periods of computer use and communication over the phone.

We are looking for a friendly, reliable, and customer-focused individual to join our team as a Customer Service Associate. In this role, you will be the first point of contact for our customers, assisting them with inquiries, resolving issues, and ensuring they receive an exceptional service experience.

• Respond to customer inquiries via phone, email, chat, or in person in a professional and timely manner.
• Provide accurate information about products, services, policies, and procedures.
• Resolve customer complaints and escalate complex issues to the appropriate department when necessary.
• Process orders, applications, returns, or account updates as required.
• Maintain records of customer interactions and transactions in company systems.
• Follow up with customers to ensure satisfaction and provide additional support.
• Collaborate with other departments to ensure seamless customer service delivery.
• Meet or exceed established performance metrics such as response time, accuracy, and customer satisfaction.

• High school diploma or equivalent; college degree is a plus.
• Proven experience in customer service, retail, or call center roles preferred.
• Strong communication and interpersonal skills.
• Ability to remain calm, patient, and empathetic when handling difficult situations.
• Good problem-solving and conflict-resolution skills.
• Proficiency in MS Office and CRM/customer support software.
• Ability to multitask and manage time effectively.
• Team-oriented with a strong work ethic.

• Full-time/part-time (remote or onsite, depending on company policy).
• Flexible shifts may include evenings, weekends, or holidays.

• Competitive hourly rate or salary based on experience.
• Health, dental, and vision insurance (if applicable).
• Paid time off, sick leave, and holidays.
• Employee discounts and career development opportunities.

Are you looking for a supportive, collaborative workplace where you can thrive in a dynamic team environment with inspiring leaders? You’ve come to the right place. At Sun Life , we are seeking ambitious individuals who share our values and are committed to making a positive impact every day for people around the world. If you're passionate about customer service and eager to contribute to a growing organization, we want to hear from you.

As a Customer Service Specialist , you will play a key role in supporting our clients by providing exceptional service across multiple channels. You will handle both inbound and outbound communications, assist with administrative processes, and support the overall customer experience to ensure satisfaction and retention.

• Monitor and manage inbound hotline calls from clients, ensuring timely and accurate resolution of requests.
• Guide clients through administrative procedures based on their needs.
• Handle policy conservation requests, providing clear information and solutions.
• Check and respond to daily messages from the telephone box.
• Receive and resolve complaints , coordinating with internal teams to ensure swift resolution.

• Conduct welcome calls for new clients and random check-ins before issuing policies.
• Perform random check calls for clients purchasing RPUL & UL products, ensuring accuracy and satisfaction.
• Address policy suspensions, unsuccessful