97 Amazon jobs in Milton

Req ID: 27019

Vacancy Type: Temporary

Number of Positions: 1

Closing Date
*Job Summary *
MiWay is seeking an inspiring team-oriented Customer Service leader skilled in championing strategic customer priorities, achieving customer service objectives, and implementing programs to improve the customer experience.

MiWay is modernizing its approach to delivering enviable customer experiences and integrating new processes and technologies. This role is integral in leading the customer service team to deliver high quality customer service interactions on a day-to-day basis, as well as preparing the team for the future of rapid transit integration.

The successful candidate will demonstrate excellent communication and collaboration skills, a high degree of emotional intelligence, innovative spirit and passion for delivering service excellence.

*Duties and Responsibilities *
Reporting to the Manager, Customer Experience & Innovation, this position is responsible for strategically positioning the Customer Service Team to deliver efficient, high-quality, and seamless customer service across the phone, web, in-person and digital channels. A high degree of coordination and collaboration with various stakeholders is essential for success.

Daily Operations

• Lead the Customer Service Team to achieve objectives through supervision, training, hiring and performance management of Customer Service Representatives who deliver support to customers on the phone, by email, through social media and in-person at the City Centre Transit Terminal Information Booth and at other transit locations through the Roaming Ambassador program
• Oversee all Customer Service operations, including but not limited to: staffing, processes and procedures, collaboration with other business units, performance management, recognition, quality assurance reviews, team meetings, coaching and training
• Daily review and monitoring of the team's performance measures (efficiency and quality), to gauge success and identify trends, potential issues and opportunities for service delivery improvements and to ensure a high level of customer satisfaction

Stakeholder Management & Labour Relations

• Work with various stakeholders, including customers, customer experience and innovation team, and operations team, to understand and resolve issues in a high quality, timely manner
• Manage correspondence received from the public, outside agencies, the Mayor and Councillors' offices and to telephone and in-person requests/inquiries
• Oversee the administration of the collective bargaining agreement including ensuring compliance, resolving issues and grievances, and working closely with HR, Employee & Labour Relations, to represent the City's interests in collective bargaining, mediation, arbitration and at tribunals

Strategic Positioning & Project Management

• Lead the implementation of the customer service strategy and projects that improve the efficiency and effectiveness of the team, improve customer satisfaction ratings, foster an engaging and rewarding workplace, improve decision making and reduce customer complaints
• Drive continuous improvement initiatives including standard operating procedures, system changes, and advanced analytics
• Support the planning and delivery of customer service on Rapid Transit
• Lead business outreach to promote the MiWay brand, and to educate and inform customers of MiWay services
• Champion MiWay's Strategic Plan and Customer Charter Commitments
• Support various special project requests as required

Skills And Qualifications

• University degree in Business Administration, User Experience Design, Marketing and Communications or a related discipline.
• 5 to 7 years experience leading teams with a solid customer focus and demonstrated ability to inspire, empower, develop, and performance manage employees. Experience managing multi-channel contact centre with greater than 10 agents is an asset
• 5 to 7 years of experience leading modernization projects that demonstrate a strong sense of initiative and the ability to multi-task in a dynamic work environment
• Experience managing staff in a unionized environment and expertise in the area of labour relations and collective agreement administration is preferred
• Comprehensive knowledge of human rights and employment legislation including but not limited to Ontario Human Rights Code, Occupational Health and Safety Act, Bill 132, and Employment Standards Act
• A self-starter and a team player with excellent communication and interpersonal skills who encourages and supports teamwork, collaboration, and recognition
• Excellent customer service skills and the ability to conduct oneself with tact and diplomacy within a political environment along with an understanding of equity, diversity, inclusion and cultural competency
• Strong understanding of technology around customer relationship management, workflow management, customer satisfaction metrics and data management
• Must have the ability to travel and to work flexible hours including weekends, early mornings and evenings as required
• Experience with change management is an asset

Hourly Rate/Salary: $ $ 65.54

Hours Of Work
Work Location: Semenyk Court

Department/Division/Section: T&W/Transportation&Works Dept , T&W/Mississauga Transit , MT Business Development

Non-Union/Union: Non Union

We thank all who apply, however, only those candidates selected for an interview will be contacted. You can also check your application status in your candidate profile online.

All personal information is collected under the authority of the Municipal Act.

Equity, Diversity and Inclusion
The City of Mississauga is committed to creating a respectful and supportive workplace that fosters a culture of equity, diversity and inclusion which broadly reflects the communities and residents we serve. Throughout the employee life cycle, the City is working to include an EDI lens to attract, retain and support the growth of diverse talent.

Learn more about the City's commitment to Equity, Diversity and Inclusion .

Accommodations
The City of Mississauga is an Equal Opportunity Employer and is committed to removing barriers in our selection process for people with visible and invisible disabilities. In accordance with the Accessibility for Ontarians with Disabilities Act, 2005 and the Ontario Human Rights Code, the City of Mississauga will provide accommodations throughout the recruitment, selection and/or assessment process to applicants with disabilities.

If selected to participate in the recruitment, selection and/or assessment process, please complete the following Accommodation Request Form and have it emailed to citing the Job ID and Job Title. This will inform Human Resources of the nature of any accommodation(s) that you may require in respect of any materials or processes used to ensure your equal participation.

Job Responsibilities:

• Manage incoming customer inquiries via phone and email, ensuring timely responses.
• Order entry and customer management.
• Communicate effectively with customers regarding shipping and receiving updates.
• Analyze customer needs and provide appropriate solutions.
• Track and trace shipments, providing regular updates to customers
• Generate and manage necessary shipping documentation (BOLs, PODs, etc.)
• Handle customer inquiries and complaints, providing timely and professional resolutions.
• Perform other duties as assigned to support the operations team.

Job Requirements:

• 1+ year of experience in a customer service role, preferably in transportation or logistics
• Proficiency in using phone systems for effective communication.
• Proficiency in transportation management software, Microsoft Office, Excel.
• Strong verbal and written communication skills to interact professionally with customers, drivers, and team members.
• Strong problem-solving skills and the ability to think quickly in fast-paced situations.
• Ability to work independently as well as part of a team in a fast-paced environment.
• Flexibility to work varying shifts, including evenings and weekends, as needed.

To Apply:

Please send your resume and cover letter to with the subject line: Customer Service Representative – Mississauga .

***PLEASE DO NOT CALL THE OFFICE TO APPLY***EMAILS ONLY***

Job Types: Full-time, Permanent

Pay: $34,000.00-$85,000.00 per year

Benefits:

• On-site parking

Ability to commute/relocate:

• Mississauga, ON L5L 5Z4: reliably commute or plan to relocate before starting work (preferred)

Experience:

• Customer Service Representative: 1 year (required)

Work Location: In person

English follows

Le Représentant du service à la clientèle soutiendra les clients et sera un ambassadeur d'une culture de vente ouverte et collaborative.

Responsabilités

• Offrir un service client exceptionnel en tout temps.
• Répondre aux appels entrants des clients pour promouvoir les gammes de produits offerts par l'entreprise ou proposer des alternatives.
• Participer à la campagne d'appels sortants.
• Soutien aux ventes
• Tâche de bureau
• Fournir des solutions aux problèmes et aux préoccupations des clients de manière professionnelle et courtoise.
• Maintenir des relations favorables avec le client pour encourager les affaires répétées et futures.
• Saisissez toutes les commandes des clients dans le système.
• Suivi des statuts de commande et de livraison lorsque requis par le client.
• Effectuer des recherches d'inventaire au sein de notre réseau et auprès de fournisseurs externes lorsque requis.
• Assister l'équipe de vente et soutenir les collègues dans l'exécution de certaines tâches.
• Fournir régulièrement des commentaires sur la solidité et l'efficacité des politiques et procédures du service à la clientèle.
• Aider efficacement les clients avec des problèmes de premier niveau (résolution au 1er contact) et remonter aux départements appropriés au besoin.
• Toutes autres tâches et / ou fonctions connexes, y compris la formation initiale et continue et le coaching requis par le directeur du service à la clientèle et / ou le superviseur en fonction des besoins de l'entreprise.

Facteurs de succès

• Formation technique : Vos études collégiales ou universitaires combinées à vos 5 à 7 années d'expérience en gestion d'équipe de vente et/ou en service à la clientèle font de vous un expert.
• Leadership : Vous savez gagner rapidement la confiance de votre équipe et possédez une crédibilité naturelle. Ambassadeur des bonnes pratiques, vous pouvez facilement mobiliser votre équipe pour atteindre les objectifs fixés.
• Orientation client : Vous pouvez facilement transmettre votre philosophie à votre équipe qui consiste à offrir à chaque client un service exemplaire et unique.
• Capacité d'organisation : Un volume élevé d'appels ne vous fait pas peur. Vous savez gérer le stress et établir des priorités pour respecter les délais.
• Compétences en résolution de problèmes : Vous avez un don pour comprendre les besoins du client et pouvez offrir une variété de solutions appropriées. Les défis ne vous font pas peur ; vous aimez chercher des réponses et trouver des solutions qui amélioreront les processus en place.
• Vous êtes dynamique, leader mobilisateur, travailleur d'équipe, axé sur les résultats et assurez une réponse rapide. Vous souhaitez relever de nouveaux défis et faire partie d'une équipe réputée et expérimentée, alors vous êtes la personne que nous recherchons
• Avoir de l'expérience dans l'industrie du pneu est un atout.
• La maîtrise du français et/ou de l'anglais est requise.

___

The Customer Service Representative will support clients and will be an ambassador of an open and collaborative sales culture.

Responsibilities

• Offer exceptional customer service at all times.
• Answer inbound client calls to promote the product lines offered by the company or propose alternatives.
• Participate in outbound call campaign.
• Sales support
• Clerical task
• Provide solutions to customer issues and concerns in a professional and courteous manner.
• Maintain favorable relationships with the customer to encourage repeat and future business.
• Enter all client orders in the system.
• Follow-up on order and delivery statuses when required by the client.
• Perform inventory searches within our network and with external suppliers when required.
• Assist Sales Team and support coworkers in executing certain tasks.
• Regularly provide feedback on the soundness and effectiveness of the customer service department's policies and procedures
• Effectively help customers with first level problems (1st contact resolution) and escalate to the appropriate departments as needed.
• All other related tasks and / or duties including initial and ongoing training and coaching as required by the Customer Service Manager and /or Supervisor based on business needs.

Success Factors:

• Technical background: Your college or university studies combined with your 5 to 7 years of experience in sales team management and / or customer service qualifies you as an expert.
• Leadership: You know how to quickly gain your team's trust and possess a natural credibility. Good practice ambassador, you can easily mobilize your team to achieve the objectives set.
• Customer focus: You can easily transmit your philosophy to your team which consists of offering each client an exemplary and unique service.
• Organizational ability: A high volume of calls doesn't scare you. You know how to manage stress and establish priorities to meet deadlines.
• Problem solving skills: You have a gift for understanding the customer's needs and can offer a variety of appropriate solutions. Challenges do not scare you; you like to look for answers and find solutions that will improve the processes in place.
• You are dynamic, mobilizing leader, team worker, results-oriented and ensure prompt response. You want to take on new challenges and be part of a reputable and experienced team, then you are the person we are looking for
• Having experience in the tire industry is an asset.
• Fluency in French and /or English is required.

Job Summary
We are seeking a strategic and customer-focused Customer Service Manager to lead our retail support. This role will ensure exceptional service delivery to our retail partners, including home improvement chains, buying groups, and

independent retailers. The ideal candidate has strong leadership skills, a deep understanding of retail dynamics, and a background in customer service or sales operations within a manufacturing environment.

Responsibilities
Customer Service Leadership

• Lead and mentor a team of customer service representatives handling retail accounts in North America.
• Ability to lead a team through transformation and new system implementation.
• Monitor team performance and implement KPIs to track order accuracy, response times, and customer satisfaction.
• Ensure timely resolution of issues related to orders, pricing discrepancies, returns, and delivery.
• Managing the customer service team by providing direction, goal setting, and performance reviews.
• Arranging training on products, systems, and processes so that CSR's can continually grow and improve their knowledge and efficiency.
• Liaise with Sales to ensure CSR's are up to date with market conditions, needs and challenges.
• Ensuring that teams operate at maximum efficiency at all times, by implementing best practices, and reviewing customer service resources and processes

Team development

• Managing the customer service team by providing direction, goal setting, and performance reviews.
• Arranging training on products, systems, and processes so that CSR's can continually grow and improve their knowledge and efficiency.
• Communicating company activities and changes so that the team is always engaged in the big picture
• Liaise with Sales to ensure CSR's are up to date with market conditions, needs and challenges.
• Ensuring that teams operate at maximum efficiency at all times, by implementing best practices, and reviewing customer service resources and processes

Resource planning

• Ensuring adequate resources are assigned to service customers, so that orders, quotes, RMA's and other transactions are completed in a timely manner
• Hiring customer service representatives and administrative staff when required

Retail Partner Support

• Serve as the primary escalation point for major retail accounts.
• Develop strong relationships with retailer customer service teams, buyers, and logistics contacts.
• Collaborate with Sales, Logistics, and Marketing to ensure retail programs, promotions, and product launches are executed effectively.

Process & Systems Optimization

• Partner with IT and ERP teams to streamline order-to-cash processes (e.g., SAP, Oracle, or Microsoft Dynamics).
• Drive automation and digital self-service tools tailored to retail partner needs (EDI, retailer portals, etc.).
• Ensure compliance with retailer-specific routing guides, labeling standards, and service level agreements (SLAs).

Retail Analytics & Reporting

• Analyze service metrics and retailer scorecards to identify trends and areas for improvement.
• Provide weekly and monthly service performance updates to senior leadership.
• Collaborate on forecasting and planning to ensure inventory availability and order accuracy.

Administration

• CSM must ensure that the activities of the customer service team are properly administered. These tasks include:
• Upkeep of dispute list
• Timely approval of credits, debits, RMA's
• Enforcement of best practices for transaction processing, including orders, quotes, etc.
• Maintenance and verification of ship and debit, CMD programs etc.
• Direct customer service when required
• Overall tidiness of transactions
• On occasion the CSM will be expected to be a part of projects that may not be directly related to their position and are expected contribute to the ongoing success of IPEX. CSM's should actively seek out such opportunities.

Require Skills/Qualifications

• Completion of college or university, and/or business management experience
• Minimum 5 years' experience in customer service management
• Advanced experience in an SAP environment
• Experience with retail customers and in depth understanding of the expectations.
• Computer literate, good command of Microsoft programs with specific focus on excel.
• Strong leadership, administrative and analytical skills
• Positive attitude, driven to provide a positive, productive environment
• Ability to communicate with all levels of staff and management

IPEX is committed to providing accommodations for people with disabilities throughout the recruitment process and, upon request, will work with qualified job applicants to provide suitable accommodation in a manner that takes into account the applicant's accessibility needs due to disability. Accommodation requests are available to candidates taking part in all aspects of the selection process for IPEX jobs. To request an accommodation, please contact HR at

Skyservice Business Aviation Inc.17 days ago

Mississauga, Ontario

Mid Level

part_time

SKYSERVICE BUSINESS AVIATION Skyservice is the North American market leader in business aviation. Built on the key principles of safety and service excellence, we offer full-service support and expertise in aircraft management, charter, maintenance, and sales from our fixed-based operator services across Canada and the United States. People and values are inseparable assets that fuel our commitment to Quality, Safety, Respect, Commitment, and Efficiency. These key values guide us every day and contribute to our reputation as industry leaders in aviation services. Skyservice is a team that is committed to supporting and developing our people. If you wish to advance your career and be part of team committed to reaching further and aiming higher in Business Aviation, the Skyservice family of companies is the team for you.

Get to know us: Your future at Skyservice: Here at Skyservice we are continuing to grow and provide high-level service to our clients, expanding our footprint and name throughout the Americas. You will bring strong attention to detail and a fast-paced way of working with dynamic schedules to a team that works together to exceed the expectations of our Client. We focus on excellence and are committed to support and develop our teams

This is a on-call/casual position (up to 40 hours per month) JOB QUALIFICATIONS:

• Provide high standards of service to customers in accordance with the Skyservice philosophy, ensure efficient and courteous arrivals and departures of customers;
• Communicate via ground/air Unicoms and radios;
• Maintain clear and concise communications between linecrew and concierge; ensure proper coordination with the courtesy van drivers;
• Maintain, monitor, and update the systems (may not be required at all locations);
• Bill and update the landing fee system (Toronto only);
• Maintain, monitor, and update the system and advise Line Service Crew accordingly;
• Remain vigilant with security protocols and situational awareness;
• Ensure communication and coordination between customers, line service, and staff;
• Coordinate fueling, catering, car rental, hotel booking and reservations;
• Answer the general number phone lines and forward the calls to the appropriate person;
• Ensure that all areas of the FBO are clean at all times;
• Ensure coffee, condiments, and snacks are restocked regularly;
• Take customer and flight crew orders for goods or services; promote goods or services; respond to enquiries and emergencies; investigate complaints and update accounts;
• Any other duties as assigned.

REQUIRED SKILLS:

• Two years' experience in a customer service environment;
• Ability to deliver service that is courteous, discreet, efficient, professional;
• Knowledge of the standard NATO phonetic alphabet;
• Proactive, sees and understand the customers' needs;
• Strong organizational skills, resourceful;
• Ability to work under pressure in a fast paced environment;
• Ability to provide positive attitude while working in a group;
• Working knowledge of Microsoft Office Products
• Available to work on different shifts, including weekends and statutory holidays.

EDUCATION:

• Post-secondary education is an asset.

Skyservice is an equal opportunity employer and welcomes applications from all interested parties. If for any reason you cannot apply through our job board, please contact a member of our Human Resources team for special accommodation.

Airlines and Aviation

201-500

Skyservice is a North American leader in business aviation dedicated to innovation, responsible operations, safety, and service excellence. With nearly four decades of experience, Skyservice is at the forefront of the business aviation industry with best in-class facilities across North America. Our network of FBOs, aircraft management services, aircraft charter, aircraft sales & acquisition, and skilled aircraft maintenance teams, provide our clients with an experience that is truly above beyond.

To learn more about our Aircraft Management, MRO Services, Avionics, Aircraft Teardown & Recycling, NDT, Scheduled Aircraft Maintenance Services, award-winning Fixed Base Operator (FBO) locations, Private Jet Charter services and Aircraft Sales & Acquisition, visit

At Skyservice, we are aiming higher and reaching further to provide the best in business aviation.

Bilingual Customer Service Representative

Our client is a global medical technology company that designs, manufactures, and distributes innovative orthopedic solutions, including surgical implants, bracing, rehabilitation products, and recovery technologies. Their work focuses on helping patients regain mobility, reduce pain, and improve quality of life, while also supporting healthcare providers with advanced technologies, clinical education, and data-driven care solutions. By combining research, engineering, and customer collaboration, they deliver both surgical and non-surgical innovations that address the full continuum of musculoskeletal health.

Job Description:

• Order Processing:
  Manage orders from entry through delivery, resolving billing issues promptly. Ensure record accuracy by maintaining data integrity during the order entry process. Support fellow Customer Service team members as needed. Provide daily phone support and maintain voice and email communication activity.
• Customer Relationship Building:
  Develop and maintain strong relationships with prospects and customers, understanding their needs and providing tailored solutions.
• Data Integrity:
  Ensure record accuracy by maintaining data integrity
• Direct Billing:
  Assist patients with direct billing to insurers on certain products and therapies
• Cross-functional Collaboration:
  Work collaboratively with Sales, Customer Service, Operations, Pricing, and Accounts Receivable teams to ensure accurate order and customer information
• Continuous Improvement:
  Identify and suggest process improvements and contribute to knowledge base updates
• Apply proper complaint handling procedures and understand stakeholder roles

What We Need

Education, Experience and Eligibility:

• Minimum 2+ years of experience in a customer service or inside sales support role
• Fully bilingual / fluency in both English & French

General Skills and Competencies:

• Experience working with ERP systems: Oracle, Salesforce preferable
• Strong command of MS Office Suite incl SharePoint, Power BI, MS 365 and Teams
• Accurate and timely execution with a solution-based approach
• Ability to thrive in a rapidly changing environment and manage multiple tasks simultaneously
• Versatility, attention to detail, organizational skills
• Exceptional teamwork and collaboration skills