39 Analyst Retail jobs in Canada

**Job Description**
**Are You Ready to Make It Happen at Mondelēz International?**
**Join our Mission to Lead the Future of Snacking. Make It With Pride.**
Together with analytics team leaders you will support our business with excellent data models to uncover trends that can drive long-term business results.
**How you will contribute**
You will:
+ Execute the business analytics agenda in conjunction with analytics team leaders
+ Work with best-in-class external partners who leverage analytics tools and processes
+ Use models/algorithms to uncover signals/patterns and trends to drive long-term business performance
+ Execute the business analytics agenda using a methodical approach that conveys to stakeholders what business analytics will deliver
**What you will bring**
A desire to drive your future and accelerate your career and the following experience and knowledge:
+ Using data analysis to make recommendations to analytic leaders
+ Understanding in best-in-class analytics practices
+ Knowledge of Indicators (KPI's) and scorecards
+ Knowledge of BI tools like Tableau, Excel, Alteryx, R, Python, etc. is a plus
**More about this role**
**What you need to know about this position:**
+ Manage reporting analysis for Retail Business Team as a dedicated Field Sales Analyst in the space of retail analytics
+ Manage a portfolio of standarized and ad-hoc reports
+ Revenue Growth Management Projects and Analysis
+ Post analysis executive summary creation and present back to key stakeholders
+ Overall support to the greater RBT team
+ Project work with other cross-functional teams
**Education / Certifications / requirements:**
+ Bachelors Degree
+ Candidate must be fluent in English
+ Strong analytical mindset
+ Skilled in data collection and organization
+ Advanced Microsoft Excel skills
**Travel requirements:**
+ Residence must be in GTA
+ Will be required to be present in Gladstone Head Office most days
**Work schedule:**
+ Full Time, Business Hours
No Relocation support available
**Business Unit Summary**
With several brands that are among consumer favourites, including Cadbury, OREO, Christie and Maynards, we are one of the largest snack companies in Canada. Many of our iconic brands are ranked first, second or third in their categories, and our manufacturers and pastry chefs have an enviable mission to create and manufacture chocolate, cookies, crackers and candy in our iconic factories and locations across Ontario. A company with many ambitious growth targets, we have invested close to $250 million in our Ontario plants in recent years alone; We run marketing campaigns promoting innovative products such as Cadbury Dark Milk tablets and OREO Birthday Cake and Peppermint Bark cookies. Our community of more than 2,683 employees is present across Canada and our head office is in Toronto. Passion and dedication characterize our Company. We encourage all our employees to be themselves at work, to speak out and to encourage diversity in all areas of activity. In addition, we foster a flexible work environment and place great importance on the notions of trust and empathy to promote a true sense of belonging.
Mondelez welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates with disabilities taking part in all aspects of the selection process. Please note that the term "accommodation" in this posting means changes that are made in order to meet the needs of a person with disabilities and not lodging.
**Job Type**
Regular
Analytics & Modelling
Analytics & Data Science
At Mondelēz International, our purpose is to empower people to snack right through offering the right snack, for the right moment, made the right way. That means delivering a broader range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands - both global and local. Including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the number 1 position globally in biscuits, chocolate and candy as well as the No. 2 position in gum
Our 80,000 Makers and Bakers are located in our operations in more than 80 countries and are working to sell our products in over 150 countries around the world. They are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen, and happen fast.
Join us and Make It An Opportunity!
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may contact for assistance.

***MUST BE LOCATED IN CANADA***
**_Make A Difference For Those Who Make The World_**
**_The Why_**
The diverse, purpose-driven Team at Stanley Black & Decker share a unified passion for creating products, tools and solutions for those who make the world. Wherever you go in our company, you'll find uncompromised devotion to performance, innovation, customer satisfaction and social responsibility. Now is your chance to become one of these people within our growing Fortune 200 Company. A role with us will give you a strong understanding of how a world class organization creates and implements different strategies across our various commercial brands for a positive outcome.
**_The What_**
As a **Sales Order Management Analyst - Retail,** you will be part of a dedicated team based in Canada and reporting to the Business Support Manager.
**_The How_**
This individual will be a key member of the Sales Order Management Team for either a major customer(s) or channel(s).
+ As the representative of the Sales Order Management Team for a strategic customer or channel you will be responsible for:
+ Price Block coordination
+ Manage daily Sales Order Management activities to maximize Service Level, Cycle Time, & On Time performance.
+ Customer Data Integrity for selected Accounts
+ Rework Scheduling
+ Mapping data integrity coordination
+ Customer Service FOB coordination
+ Day to Day Problem Solving
+ Driving Process Improvement
+ Reporting and Ensuring Key Performance Objectives
+ Communicating with Customers Accounts and internal management.
+ Ensuring SB&D Operations are aligned with changes in Customer Requirements.
+ Coordinate With Sales and Marketing Supply Chain Execution for Major Customers Promotions and Product Launches
**_What we need_**
+ Degree or Diploma in Business Administration / Supply Chain Management or equivalent
+ Supply Chain Experience Preferred (Internship or Coop)
+ High level of Computer Proficiency (SAP, Excel, PowerPoint)
+ Ability to work in a fast-paced, multitask, highly demanding environment
+ Enthusiastic, Self-Motivated, Team Player
+ Strong Communication Skills
+ Ability to interact with Customer
**_What you get_**
+ Opportunity for career advancement with a fortune 200 company
+ Competitive compensation & benefits package
+ Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!
**_How You'll Feel_**
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
+ **Grow:** Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
+ **Learn:** Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
+ **Belong:** Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
+ **Give Back:** Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
_Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to_ _race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability._ _We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD's priorities, goals and principles of equity and inclusivity._ _If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check._
**_We Don't Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
**Who We Are**
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Global Benefits & Perks**
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
**What You'll Also Get**
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
**Purpose-Driven Company:**
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

***MUST BE LOCATED IN CANADA***
**_Make A Difference For Those Who Make The World_**
**_The Why_**
The diverse, purpose-driven Team at Stanley Black & Decker share a unified passion for creating products, tools and solutions for those who make the world. Wherever you go in our company, you'll find uncompromised devotion to performance, innovation, customer satisfaction and social responsibility. Now is your chance to become one of these people within our growing Fortune 200 Company. A role with us will give you a strong understanding of how a world class organization creates and implements different strategies across our various commercial brands for a positive outcome.
**_The What_**
As a **Sales Order Management Analyst - Retail,** you will be part of a dedicated team based in Canada and reporting to the Business Support Manager.
**_The How_**
This individual will be a key member of the Sales Order Management Team for either a major customer(s) or channel(s).
+ As the representative of the Sales Order Management Team for a strategic customer or channel you will be responsible for:
+ Price Block coordination
+ Manage daily Sales Order Management activities to maximize Service Level, Cycle Time, & On Time performance.
+ Customer Data Integrity for selected Accounts
+ Rework Scheduling
+ Mapping data integrity coordination
+ Customer Service FOB coordination
+ Day to Day Problem Solving
+ Driving Process Improvement
+ Reporting and Ensuring Key Performance Objectives
+ Communicating with Customers Accounts and internal management.
+ Ensuring SB&D Operations are aligned with changes in Customer Requirements.
+ Coordinate With Sales and Marketing Supply Chain Execution for Major Customers Promotions and Product Launches
**_What we need_**
+ Degree or Diploma in Business Administration / Supply Chain Management or equivalent
+ Supply Chain Experience Preferred (Internship or Coop)
+ High level of Computer Proficiency (SAP, Excel, PowerPoint)
+ Ability to work in a fast-paced, multitask, highly demanding environment
+ Enthusiastic, Self-Motivated, Team Player
+ Strong Communication Skills
+ Ability to interact with Customer
**_What you get_**
+ Opportunity for career advancement with a fortune 200 company
+ Competitive compensation & benefits package
+ Company Perks including: Goodlife Fitness discounts, Employee product purchase, and many more!
**_How You'll Feel_**
We want our company to be a place you'll want to be - and stay. Being part of our team means you'll get to:
+ **Grow:** Be part of our global company with 20+ brands to grow and develop your skills along multiple career paths.
+ **Learn:** Have access to a wealth of learning resources, including our Lean Academy, Coursera® and online university.
+ **Belong:** Experience an awesome place to work, where we have mutual respect and a great appreciation for diversity, equity and inclusion.
+ **Give Back:** Help us continue to make positive changes locally and globally through volunteerism, giving back and sustainable business practices.
_Stanley Black & Decker believes in giving each and every applicant an equal opportunity to succeed on their own merit. We strive to hire employees that reflect and support the diverse perspectives, experiences and needs of employees and our communities including but not limited to_ _race, national or ethnic origin, colour, religion, age, sex, sexual orientation, gender identity or expression, marital status, family status, genetic characteristics, and disability._ _We remain committed to upholding the values of equity, diversity, and inclusion in our work environments. We know that diversity underpins excellence, and that we all share responsibility for creating an equitable, diverse and inclusive organization. Therefore, in pursuit of our values, we seek employees who will work respectfully and constructively with differences across the organizational hierarchy in actualizing SBD's priorities, goals and principles of equity and inclusivity._ _If accommodation is required at any point in the recruitment process, please contact a member of our Recruitment Team. Please note that as part of our recruitment process, candidates in the final stages will be required to complete a background check which may include a criminal background, credit and drivers abstract check._
**_We Don't Just Build The World, We Build Innovative Technology Too._**
Joining the Stanley Black & Decker team means working in an innovative, tech-driven and highly collaborative team environment supported by over 58,000 professionals in 60 countries across the globe. Here, you'll get the unique chance to impact some of the world's most iconic brands including STANLEY TOOLS, DEWALT, CRAFTSMAN, MAC TOOLS and Black + Decker. Your ideas and solutions have the potential to reach millions of customers as we work together to write the next chapter in our history. Come build with us and take your career to new heights.
**Who We Are**
We're the World's largest tool company. We're industry visionaries. We're solving problems and advancing the manufacturing trade through innovative technology and our Industry 4.0 Initiative. We are committed to ensuring our state-of-the-art "smart factory" products and services provide greater quality to our customers & greater environmental and social value to our planet. We are unique in that we have a rich and storied history dating back to 1843, but that hasn't stopped us from evolving into a vibrant, diverse, global growth company.
**Global Benefits & Perks**
You'll be rewarded with a competitive salary plus receive entitlements and benefits unique to your country of hire.
**What You'll Also Get**
Career Opportunity: Career paths aren't linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
**Learning & Development:**
Our lifelong learning philosophy means you'll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
**Diverse & Inclusive Culture:**
We pride ourselves on being an awesome place to work. We respect and embrace differences because that's how the best work gets done. You'll find we like to have fun here, too.
**Purpose-Driven Company:**
You'll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

**Job Description**
**Hybrid - This role is categorized as hybrid. This means the successful candidate is expected to report to the Oshawa Elevation Centre at least three times per week.**
The Marketing Finance Analyst - Retail Incentives plays a key role in supporting GM Canada's vehicle sales strategy through the design, execution, and financial oversight of incentive programs. This role partners closely with Sales, Marketing, and Finance teams to ensure incentive investments are optimized for performance, compliance, and strategic alignment.
The following key elements and minimum qualifications are intended to describe the bona fide qualifications to perform the job; they are not intended to be all-inclusive.
**Responsibilities will include the following:**
+ Support the development and financial modeling of national and regional retail incentive programs.
+ Provide support to the Brand teams by evaluating various incentive recommendations and their financial impact.
+ Analyze vehicle sales performance, market share, and competitive activity to inform incentive strategy.
+ Benchmark GM programs against key competitors.
+ Optimize incentive programs by identifying cost-saving opportunities, improving ROI, and ensuring alignment with strategic objectives.
+ Conduct special studies and ad hoc financial analysis to support strategic decision-making.
+ Lead process efficiency initiatives by streamlining workflows, automating reporting, and enhancing system capabilities for incentive tracking and forecasting.
+ Lead monthly forecast coordination for incentive spend, aligning with finance and marketing stakeholders.
+ Monitor incentive spend, ROI, and program effectiveness using tools such as Excel, Power BI, etc.
+ Present findings and recommendations to senior leadership and cross-functional stakeholders.
+ Track key KPIs such as incentive cost per unit, lease and finance penetrations, and forecast accuracy.
+ Review and ensure application of appropriate internal controls, SOX compliance and financial procedures.
+ Collaborate with accounting and compliance teams to maintain audit readiness and internal controls.
+ Contribute to system enhancements and automation initiatives related to incentive tracking and reporting.
+ Manage special projects and cross-functional initiatives that drive strategic improvements in incentive design, operational efficiency, and business performance.
+ Lead by example displaying GM behaviors, commitment to personal development and dedication to crafting a positive Workplace of Choice culture.
**Required Qualifications:**
+ Post Secondary Education
+ Bachelor of Commerce with major/concentration in Finance an asset
+ Demonstrated ability to analyze data, draw insights and make recommendations.
+ Demonstrated ability to manage multiple projects/programs.
+ Proven interpersonal skills to develop and maintain effective working relationships.
**Preferred Qualifications:**
+ MBA, CA or equivalent
+ Proficient in Data Science and/or AI
**Benefits:**
The goal of the General Motors of Canada total rewards program is to support the health and well-being of you and your family. Our comprehensive compensation plan currently includes the following benefits, in addition to many others:
+ Paid time off including vacation days, holidays, and supplemental benefits for pregnancy, parental and adoption leave.
+ Healthcare, dental and vision benefits including health care spending account and wellness incentive.
+ Life insurance plans to cover you and your family.
+ Company and matching contributions to a Defined Contribution Pension plan to help you save for retirement.
+ GM Vehicle Purchase Plan for you, your family, and friends.
**GM DOES NOT PROVIDE IMMIGRATION-RELATED SPONSORSHIP FOR THIS ROLE. DO NOT APPLY FOR THIS ROLE IF YOU WILL NEED GM IMMIGRATION SPONSORSHIP NOW OR IN THE FUTURE.**
**About GM**
Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all.
**Why Join Us**
We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team.
**Non-Discrimination and Equal Employment Opportunities**
General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers.
We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire ( .
**Accommodations**
General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email ( ) us or call us at . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.
We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about:
**Our Company ( Culture**
**How we hire ( diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility.
Explore our global locations ( are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) ( . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more.
Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest.
The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!  

Retail Operations Manager

About Life at PetSmart  

At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.  

Benefits that benefit you  

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:

• Paid weekly
• Full time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

JOB SUMMARY  

PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.  

ESSENTIAL RESPONSIBILITIES  

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: 

People Leadership:   

• Participates in employment decisions such as recruiting, interviewing, and coaching. 
• Facilitates the associate experience and supports associate development; including, but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.  
• Address and administer associate complaints and grievances.   
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. 
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.  
• Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.)  
• Validates completion of assigned operational messages and engagement video compliance.   
• Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.  
• Recognizes and celebrates associates driving overall associate engagement. 

Overall Store Experience:   

• Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets. 
• Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner. 
• Evaluates operations and seeks opportunities to continuously improve experiences and services.   
• Maintains vendor relationships, backroom standards, and communication boards. 
• Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs. 
• Identifies and reacts to sales trends through analysis and merchandising activities. 
• Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise. 
• Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics. 
• Ensures a safe environment for our associates, pets, and pet parents. 
• Responsible for taking immediate action and reporting when a sick/injured pet is identified in store. 
• Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns. 

Expense Management:   

• Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets. 
• Analyzes inventory management reporting to identify trends, opportunities, and root causes. 
• Manages expenses such as labor and supplies, as well as any other relevant store metrics. 
• Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation. 

QUALIFICATIONS  

• 3+ years of retail leadership or experience in a customer-focused environment. 
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.  
• Proficiency in computer applications. 
• Strong written and verbal communication skills. 
• Ability to react under pressure and maintain composure. 
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. 

SUPERVISORY RESPONSIBILITY  

• Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.  
• Responsible for employment decisions and associate development. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT  

• Associate is required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. 
• While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. 

Do what you love  

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.  

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!   

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into.  Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at 

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!  

Retail Operations Supervisor

About Life at PetSmart  

At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together.  We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves. 

Benefits that benefit you  

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:

• Paid weekly
• Full time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

JOB SUMMARY  

PetSmart’s Process Lead (Retail Operations Supervisor) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is responsible for merchandising and inventory management, pet care operations, opening and/or closing the store, overseeing associates, and maintaining a safe and organized environment.  

PRINCIPAL RESPONSIBILITIES  

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: 

People Leadership:   

• Support and guide sales associates in merchandise handling, providing training on product knowledge and presentation standards.  
• Facilitates the associate experience and supports associate development. This includes but is not limited to training, onboarding, mentoring, and coaching for growth as well as providing feedback into associate performance reviews, disciplinary action and promotions. 
• Delegate and validate completion of daily tasks.  
• Leads and directs associates when acting as the leader on duty. 
• Address and administer associate complaints and grievances. 
• Recognizes and celebrates associates driving overall associate engagement. 

Store Operations and Overall Store Experience:   

• Execute merchandise strategies to optimize sales, including receiving of product, product placement, seasonal displays, and promotional setups. 
• Manages inventory levels, conducts regular audits, and analyzes sales trends to make informed recommendations for stock replenishment and markdowns. 
• Assists in maintaining accurate inventory records, conducting regular audits, and addressing discrepancies. 
• Operate point-of-sale (POS) systems and handle cash transactions, ensuring accuracy and compliance with company policies. 
• Maintains store standards and leads a culture of empowerment by ensuring compliance with our Policies and Procedures (P&Ps) and Code of Ethics. 
• Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise. 
• Completes monthly live cycle counts, addresses discrepancies. 
• Responsible for pet care maintenance, commitment standards (cleaning, feeding, providing water, etc.) and caring for new arrival and sick pets. 
• Ensures pet parents have a positive experience with online orders including pick-up in store or ship from store.   
• Supports the associate and pet parent experience at all levels and ensures pets in our care are safe and healthy.  
• Responsible for taking immediate action and reports when a sick/injured pet is identified in the store; transport to the vet as needed. 
• Follows company Policies and Procedures to prepare for and receive new store owned pet arrivals. Ensures pets are healthy to move to sales floor after quarantine period. 

QUALIFICATIONS  

• 2+ years of retail supervisory experience in a customer-focused environment. 
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.  
• Proficiency in computer applications. 
• Strong written and verbal communication skills. 
• Ability to react under pressure and maintain composure.  
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. 

SUPERVISORY RESPONSIBILITY   

• No direct reports, however, are expected to guide and support the development of other associates. 
• Provides feedback on associate performance to direct supervisor.  
• Acts as the Leader when other Leaders are not in the store. This includes supervising associates, assigning tasks and addressing any concerns. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT  

• Associate required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. 
• While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. 

Do what you love  

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets. 

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!   

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into.  Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at 

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law.

PetSmart does Anything for Pets and Everything for You – JOIN OUR TEAM!  

Retail Operations Manager

About Life at PetSmart  

At PetSmart, we’re more than just a company obsessed with pets ; we’re obsessed with our people too . Our values are rooted in unconditional love —a lesson we learn from our pets—and staying united together . We believe when our associates are happy and healthy, they can provide the best possible care for our furry, scaled, and feathery friends while enjoying a work experience that celebrates them as their authentic selves.  

Benefits that benefit you  

Take care of yourself and your family members—whether they be two-legged or four, have feathers, fur or fins. Enjoy true rewards (plus lots of warm, fuzzy feelings)! Check out some of our awesome offerings:

• Paid weekly
• Full time hours
• Health benefits: medical, dental, vision
• 401k
• Tuition assistance
• Associate discounts and perks
• Paid time off for fulltime associates
• Career pathing
• Development opportunities

JOB SUMMARY  

PetSmart’s Process Leader (Retail Operations Manager) has shared responsibility to drive operational excellence in our stores while upholding the company’s vision, mission, values, and strategy. This role is accountable for merchandising and inventory management, pet care operations, opening and/or closing the store, leading associates, financial outcomes and maintaining a safe and organized environment.  

ESSENTIAL RESPONSIBILITIES  

Job responsibilities include, but are not limited to, the following and may vary depending on store characteristics and needs: 

People Leadership:   

• Participates in employment decisions such as recruiting, interviewing, and coaching. 
• Facilitates the associate experience and supports associate development; including, but not limited to ensuring associates are appropriately trained across the store, onboarding, associate reviews, labor management, mentoring, succession planning, and coaching for accountability.  
• Address and administer associate complaints and grievances.   
• Prioritize, delegate, and validate daily tasks for associates to meet business and pet parent needs. 
• Lead and coach associates on proper operational processes to ensure pets in our care are safe and healthy.  
• Coordinates staffing coverage for process activities in pivotal areas of the store (pet care maintenance, hotel cleaning, salon cleaning, etc.)  
• Validates completion of assigned operational messages and engagement video compliance.   
• Effectively communicates company information and priorities to associates to ensure alignment and deliver on expectations.  
• Recognizes and celebrates associates driving overall associate engagement. 

Overall Store Experience:   

• Accountable for and provides oversight for the healthcare of store owned pets, including pet care maintenance, receiving new store owned pets, commitment standards (feeding, watering, and cleaning) for all pet habitats (bird, reptile, small animal, cricket, and fish aquariums), and care for sick store-owned pets. 
• Accountable for, provides oversight, and validates proper execution of inventory management and pricing processes, including, but not limited to, inventory accuracy, receiving, stocking/re-stocking, inventory counts (live and non-live), product rotations and planner/planogram sets in a timely and organized manner. 
• Evaluates operations and seeks opportunities to continuously improve experiences and services.   
• Maintains vendor relationships, backroom standards, and communication boards. 
• Oversight of the processes related to the Buy Online and Pick Up In Store and Ship From Store programs. 
• Identifies and reacts to sales trends through analysis and merchandising activities. 
• Responsible for making sound merchandising decisions with respect to discretionary space and discontinued merchandise. 
• Maintains store standards (compliance and cleanliness) and leads a culture of empowerment by ensuring compliance to our Policies & Procedures (P&Ps) and Code of Ethics. 
• Ensures a safe environment for our associates, pets, and pet parents. 
• Responsible for taking immediate action and reporting when a sick/injured pet is identified in store. 
• Shared responsibility with store opening and closing procedures to ensure we uphold our brand promise as well as responding to general and escalated pet parent concerns. 

Expense Management:   

• Drives and identifies opportunities to grow the business and holds associates accountable in achieving store P&L expectations such as sales and shrink targets. 
• Analyzes inventory management reporting to identify trends, opportunities, and root causes. 
• Manages expenses such as labor and supplies, as well as any other relevant store metrics. 
• Leverages Home Office partners and resources to submit and follow up on store related work orders and purchase card allocation. 

QUALIFICATIONS  

• 3+ years of retail leadership or experience in a customer-focused environment. 
• Full-time availability required, flexibility in schedule, able to work evenings, weekends, and holidays as needed.  
• Proficiency in computer applications. 
• Strong written and verbal communication skills. 
• Ability to react under pressure and maintain composure. 
• Strong organizational skills and attention to detail, particularly in maintaining a visually appealing store layout. 

SUPERVISORY RESPONSIBILITY  

• Typically oversees up to three (3) lead associates and up to forty (40) non-leader associates. Carries out supervisory responsibilities in accordance with PetSmart’s policies and procedures.  
• Responsible for employment decisions and associate development. 

PHYSICAL DEMANDS AND WORK ENVIRONMENT  

• Associate is required to stand, walk, climb a ladder, and use hands to handle, feel, hold, write, etc. The associate frequently is required to reach with hands and arms: stoop, kneel, crouch, talk and hear. Specific vision abilities required by this job include depth perception. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 
• Associate must frequently lift and/or move up to 50 pounds and occasionally team lift and/or move more than 100 pounds. Specific vision abilities required by this job include depth perception. 
• While performing the duties of this job, the associate is occasionally exposed to moving mechanical parts, as well as a wet environment with an abundance of pet hair. The noise level is moderate in the work environment; however, associates may be exposed to high levels of noise at times. Exposure to live animals and their handling is common. 

Do what you love  

Join us for a chance to make a meaningful impact every day. Whether it's helping a customer choose their first fish, celebrating a pet's birthday, or seeing the smile on a pet parent’s face after a fresh groom—you'll create moments that matter . At PetSmart, we cherish diversity and the unique perspectives of our 50,000 associates, all united by a passion for pets.  

We’re delighted you’re interested in joining our pack and helping us in our commitment to doing Anything for Pets, and the people who love them. We're excited to hear your story and learn more about you! Apply Now!   

This job summary is intended to describe the general nature and level of work associates/leaders assigned to this job perform. It is not intended to include all duties and responsibilities. You will be provided with a copy of a job description for the actual position you are hired into.  Exact rate of pay will be based on relevant experience level, training, skills or knowledge and store location. In no instance will PetSmart pay less than the local minimum wage. This position is also eligible for benefits as described at 

PetSmart provides an equal opportunity for all associates and job applicants without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We offer reasonable accommodations to applicants with disabilities throughout our application process, upon request and as required by law