26 Application Maintenance jobs in Canada

Job Description

All successful candidates are required to reside within commuting distance of our Langford/Victoria office location.

Plexxis does not offer remote work opportunities.

Salary Range: $62,500 - $82,500

Purpose:

A professional customer facing position, the Support Specialist is accountable for resolving customer software-related questions in a timely, efficient and friendly manner. This position has a significant impact on customer satisfaction and contributes to the overall experience and value that each customer realizes through the use of Plexxis solutions.

Shift start times may vary depending on company needs/requirements

Duties & Responsibilities:

• Learn and be conversant in all aspects of the Plexxis Enterprise Resource Planning (ERP) system
• Be proactive in recognizing and efficiently resolving issues
• As required, diagnose and trouble-shoot issues post implementation software questions & issues
• Log all Service Desk issues
• Identify and escalate situations requiring urgent attention
• Successfully interact with customers - offering support, training and presentations
• Proactively reach out to customers for provision of support via telephone and email
• As voice-of-the-customer, communicate customer recommendations and concerns to the Project Manager & Account Manager Team leaders and the Programming Coordinator

Knowledge & Experience:

• Good Microsoft Office skills
• Strong communication skills
• Good organizational and time management skills

• Strong problem-solving skills

• Strong interpersonal skills
• Eligible to work in Canada

Other Skills & Qualifications: (are a plus but not required)

• Customer Care Experience
• General accounting principles
• College or university degree in one of the following: Business, accounting
• Experience preferred but not required:
• Estimating, construction estimating software, digital takeoff / computer screen takeoff, project management, construction management software, construction accounting software and financial reporting for the wall and ceiling industry

What's it like working at Plexxis?

The dress is casual, but our commitment to quality is not. At Plexxis, the working environment is a social one - built on mutual respect and collaboration. We are a team of extremely hard-working individuals who have a steadfast dedication to delivering amazing results to our clients. As such, we make it a point to provide each of our employees with the tools needed to do their job well, including:

• Competitive Salary
• Benefits
• Company gym
• A games room
• A commercial themed theatre
• Large, fully functional kitchen, dining area, BBQ and outdoor patio including lake views
• Access to local walking trails, parks and beaches
• Paid after hours

Our team genuinely appreciates each other and there is an authentic camaraderie and support network.

About Plexxis Software:

The Plexxis Drywall Enterprise Resource Planning (ERP) software maximizes the profit and efficiency of wall & ceiling contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications and accounting solutions into a single, sophisticated - yet simple system.

Since 1999, our sole focus has been dedicated to the wall and ceiling trade a focus that has brought together an extraordinary wealth of knowledge, experience and expertise. From technology engineers, trainers and consultants, we have assembled the right people, the right product and the right service to deliver solutions unmatched in quality and customer focus.

Are you the perfect fit? Do you wish to;

• Work with a small, tight-knit group of hard-working, dedicated and fun individuals
• Enjoy the atmosphere of a rapidly growing, high energy company with an entrepreneurial spirit
• Be on the winning team - poised to emerge as the global leader
• Be challenged in the workspace, in the fitness room or even the billiards Caf
• Lose the stuffy environment (and politics) of big corporate and focus on delivering what the competition calls impossible

Growth. Learning. Opportunity.

Job Description

Salary: $41,600 - $48,950

About ClearDent

ClearDent builds software and digital tools to help dentists manage all areas of their practice, letting them focus on providing excellent oral care. For over twenty years, weve been an industry leader in streamlining and elevating oral healthcare for patients and doctors. As we begin offering cloud solutions to clinics, hospitals, and operating theatres, were looking for flexible and creative talent to join our team and modernize dental offices across Canada.

About the Role

ClearDent is looking for a driven and enthusiastic Dental Software Technical Support to be the first point of contact to resolve customer inquiries. This position provides application support for all ClearDent products, performs general troubleshooting to identify the root cause of reported issues, and escalates as appropriate. The role ensures a positive and successful customer service experience.

This position is a full-time role based in British Columbia.

Responsibilities

• Provide best-in-class support to our customers by engaging the customer with enthusiasm and care.
• Act as the first point of contact for the customer
• Perform general troubleshooting to identify the root cause of issues and provide a resolution
• Escalate the case to the appropriate Customer Support members as necessary
• Document all actions taken in proper systems and with sufficient details
• Handle multiple customer service queues
• Continuously develop and improve knowledge of all ClearDent products
• Other duties and projects assigned by the Customer Support Lead
  

What You Bring

• Proficiency in both verbal and written English
• Excellent problem-solving skills
• Proficiency in Microsoft Windows Workstation / Servers and Microsoft Office 365
• Certificate or degree in Computer Information Systems or 2 years equivalent experience
• Knowledge or experience in the dental industry is an asset
• Experience with Microsoft SQL Server, Salesforce CRM, JIRA, and Confluence is an asset
  

Attributes

• Professional, confident, resourceful, and computer-savvy
• Able to communicate confidently and clearly
• Calm and attentive
• Energetic, self-directed and results-oriented
• Natural problem solver
• Team player with a positive can-do attitude and willingness to work collaboratively

Work Environment

• May work outside of regular business hours
• Travel may be required

What We Offer

• Competitive compensation.
• Excellent benefits focused on your health, dental, and career development.
• Flexible, hybrid work options, including offices in Burnaby, BC, with support for remote work across Canada
  
• Opportunities to give back through social initiatives, volunteering, and community building.

One Last Thing

We understand that the best candidates dont always meet every requirement. If youre a customer-focused, passionate problem-solver excited by the potential the dental industry has to offer, well happily take a look at your application.

To Apply

This job posting will remain open until filled. To apply, send us your resume and cover letter highlighting your skills tell us what makes you special, and why youd be an excellent fit for the ClearDent team!

Please note that we only accept candidates who live in Canada and are eligible to work there.

We thank all applicants for their interest. However, we will only contact those candidates selected for interviews.

Job Description

AM/PM Service® is a leader of Point of Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM/PM is one of North America’s largest POS Dealer employing over 225 customer service driven team members coast to coast. Partnered with some of the industries most trusted & recognizable brands, AM/PM is seeking amazing individuals to join our team today! To learn more about AM/PM visit:

What We Offer

• A causal, fun, professional and culturally diverse work environment
• Training & growth opportunities
• Competitive salary & benefits package
• And much more…

We are currently looking for a full-time Software Helpdesk Support Agent  to join our team, starting immediately. If you have knowledge on NCR StorePoint POS Software, this is an asset.

Position Summary

The C-Store POS Helpdesk Representative will be responsible for resolving all levels of software related problems for our customers remotely. The successful candidate should be a self-starter and have the ability to work with limited supervision while maintaining excellent customer service. Please note, that this position requires regular on-call shift work along with weekend work rotation

Main Responsibilities

· Provide superior customer service and professional phone etiquette

· Provide swift problem identification and resolution

· Support multiple software solutions

· Provide diligent customer follow up

· Troubleshoot a variety of systems over the phone via remote desktop application

· Provide quality assurance through hardware staging activities

· Execute any and all duties pertaining to sales related activities

· Provide training of POS software remotely and on-site (as requested)

Qualifications

· Minimum of 2 years customer service experience

· Minimum of 2 years tech support experience

· Working knowledge of networking and mobile devices

· Excellent command of English, both verbal and written

· Demonstrated ability to work with minimal direction and exercise strong initiative, judgement and confidentiality

· Ability to learn and understand proprietary POS software systems quickly

· Ability to work effectively independently and in a team environment

· Interpersonal skills along with patience, understanding, proactivity and a customer-friendly attitude towards immediate problem identification and resolution and excellent customer service experience

· Knowledge of POS hardware including scanner/scales, receipt printers and EFT hardware is an asset

· Knowledge of support payment devices is an asset

· Bachelor's degree in Computer Science, Software Engineering or college equivalent is an asset

· Windows OS, SQL certification or equivalent experience is an asset

AM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.

AM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.

Job Description

Reporting to the IT Manager, the Application Support Specialist will conduct user training and provide change management support during any system implementation. Application Support Specialist will be the administrator for MS365 product suite, and business systems and act as the conduit between users and the Systems group. They will interact with team leaders and team members in designing and implementing business systems and MS365 solutions and will be responsible for training new and existing users.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of Application Support Specialistare detailed below, but not limited to the following:

• Develop and deliver new and existing company training requirements including product knowledge training
• Work with various departments on ensuring data is captured accurately and timely.
• Work collaboratively with all parts of the business to drive a data-driven culture that will help generate new business value across the organization
• MS365 Training (SharePoint training, MS365 Training , other training as required)
• Responsible for development and administration of SharePoint sites, user access, and permissions.
• Provide training to support employee’s systems learning needs
• Collaborate with team members to ensure smooth operations, security, and optimization of SharePoint & other MS Power Platforms environments within the organization.
• Troubleshooting, Business Applications Support, BI, Data, Analytics, database management and reporting
• Process automation through MS365 Power Automate, create Workflows, Forms etc.
• Develop and maintain training and best practice documentation
• Provide change management support during any system implementation
• Collaborate with key team members to assess training needs and recommend/deliver learning solutions across the organization
• Work closely with various business units to gain a thorough understanding of operational/manufacturing processes and procedures to identify opportunities for improvement and ways of using technology and systems to reduce errors and improve overall productivity.
• Reviewing and participating in planning by providing input to support decision-making for business applications ( MES, CRM, ERP)
• Implementing application-related changes ( change management ) to the production application environment
• Monitoring production application environments and performance to identify and resolve incidents as they occur and fulfilment of service requests
• Research currently implemented applications specific to ALMAG to anticipate future upgrades, patches, and enhancements
• Collaborate with various teams to develop new application capabilities
• Collaborate with systems team to review business requirements for projects or ad hoc enhancements
• Collaborate with the team and the Manager of IT to develop and implement application enhancements
• Prepare reports and or metrics related to applications including but not limited to KPI related to – Application performance ,uptime, availability , errors, usage etc.
• Other related duties as assigned

Requirements

MINIMUM QUALIFICATIONS

Education/Experience

• Post Secondary Degree or Diploma in a related Technology field/ Computer Science/Engineering or equivalent experience
• 5+ years of relevant experience, end user training, data analysis or data management, process improvement
• 5+ years of work experience with MS Power Platform (PowerBi, PowerApps, Power Automate)
• 5+ years Database management
• Systems literate, preference given to those with manufacturing, CRM, ERP system, BI & Analytics applications experience and knowledge
• Experience maintaining master data & report management
• Ability to work with cross-functional teams
• Proven decision making skills that engage and add value

Technical Skills/Competence

• Proficiency in Microsoft Office365 Administration ( SharePoint sites, MS workflows, MS Forms , MS teams )
• Skilled presenter and facilitator able to train-the-trainer and coach key team members
• Strong instructional design skills, with the ability to develop engaging training materials
• Strong interpersonal and teaching skills
• Strong organizational skills with the ability to manage multiple priorities simultaneously and maintain a very high attention to detail.
• Ability to adapt to changing priorities and processes
• Work independently to complete assigned tasks and projects with minimum supervision.
• Excellent verbal, written, and presentation skills. Able to engage with team members at all levels across the enterprise with succinctness and clarity of thought.
• Embrace new things, are open to different perspectives, and adapt quickly to an evolving environment

Benefits

We offer a full and competitive benefits package including:

• Profit sharing
• Health care spending account
• Education assistance program
• Health and dental
• Life AD&D
• Gym memberships

Job Description

Salary:

THE COMPANY

Boyd Interactive (formerly Pala Interactive) is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment.

Boyd's strength is its relentless focus on high quality, high functioning, immersive software platforms run across high availability, high security, high transaction load infrastructure. Boyd Interactive is a technology company at its heart and is committed to being a mobile first developer of real-money gaming applications.

The Technical Application Support Analyst will be responsible for helping Boyd B2B and B2C customers to use Boyd Interactive software in efficient and productive ways. The Technical Application Support Analyst will assist the customers (internal and external) to resolve problems and find ways to use the software in the most optimized ways.

Major technical duties include:

• Respond to customer inquiries and issues related to Boyd applications, troubleshoot problems, and provide timely and effective resolution.
• Work closely with internal development and operations team to identify and resolve issues reported by customers.
• Escalate complex or critical issues to higher levels of support or development teams as necessary.
• Work with Boyds software vendors to coordinate integration data points.
• Use Boyds software tools to make a positive impact on the customers success.
• Understand customer requirements and construct the solution using Boyds software.
• Investigate the logs in Grafana to identify the issue.
• Perform root cause analysis of production issues.
• Analyze complex data that resides in relational database by using SQL queries.
• Manage communications with customers, at all levels, to maintain positive relationships.
• Implement and maintain a knowledge base to enable quick resolutions to customer issues and training purposes.

Requirements:

• Experience with using software tools and configurations.
• Experience in troubleshooting and resolving application issues.
• Good knowledge of relational database systems.
• Experience writing SQL queries to investigate data issues.
• Experience with monitoring tools such as Grafana.
• Software education is an advantage.
• Ability to adapt to new environments, and the ability to identify, propose and implement changes and improvements.
• Solid analytical and problem-solving skills.
• Strong interpersonal and communication skills, both written and verbal.

Soft Skills:

• Ability to work in a deadline driven, fast-paced environment.

• Innovative and creative.
• Independent and self-motivated.
• Enjoys and works well in teams, but also thrives in autonomy.
• Exhibits the important balance of patience and determination that allows entrepreneurial businesses to flourish.
• Organized and thorough.
• Collaborative team player, excited and willing to do what it takes to get the job done.

Job Type:Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site childcare
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Work location: Hybrid - on site 3 days per week at the office in North York, ON M2J 5B5

Required Qualifications:

This is not a remote position. Are you comfortable working on a hybrid basis at the office 3 days per week?

Do you have 5 years of experience with writing SQL queries?

Do you have 5 years of experience using Grafana?

Bonjour,
Je suis Clémence, conseillère en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI.
J'interviens sur deux types de recrutement : temporaires et permanents.
Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers de l'informatique, développement, décisionnel et infrastructure.
Nous recherchons un(e) Analyste Support Applicatif Senior afin de rejoindre une équipe dynamique. C'est un poste permanent, 100% sur site, situé dans le Centre-Ville de Montréal.

Français Nous recherchons un profil senior, un minimum de 5 ans d'expérience dans un poste similaire sera requis.
Responsabilités :
- Fournir un support technique tout en assurant un suivi dédié et personnalisé auprès des clients et partenaires nord-américains de la structure.
- Collaborer avec les équipes de développement de l'entreprise pour faire remonter les problèmes liés aux produits et se tenir au courant de toutes les nouvelles fonctionnalités et caractéristiques des produits.
- Améliorer les logiciels et fournir un support continu à nos clients.
- Assister périodiquement aux activités de prévente, selon les besoins.

- Baccalauréat en informatique, ingénierie, systèmes d'information
- Minimum de 5 ans d'expérience dans un rôle similaire
- Maîtrise de l'anglais (le français est un atout)
- Forte capacité à effectuer plusieurs tâches à la fois et à prioriser plusieurs questions ouvertes en temps opportun
- Capacité à résoudre des problèmes et à décomposer des concepts complexes et des questions techniques
- Capacité à interagir avec les API et à décrire leur utilisation
- Expérience en JavaScript, C#, .NET, HTML5, SQL
- Connaissances techniques pratiques de Microsoft Windows Server (configuration IIS), SQL Server (configuration et scripts), Windows et Android OS
- Expérience de l'installation de serveurs Windows et VM-Ware
- Connaissance des réseaux (domaine, LAN et Proxies)
- Configuration de VM Microsoft Azure (équilibreur de charge, réseau de diffusion de contenu)
- Une expérience en gestion du personnel est un atout
***L'utilisation de l'anglais est requise pour ce poste pour les raisons suivantes :
- Communication avec les clients internationaux : Certains de nos clients étant basés à l'étranger, vous serez amené à communiquer régulièrement avec eux en anglais, à l'oral comme à l'écrit.
- Travail avec des partenaires anglophones : Vous serez amené à travailler avec des fournisseurs et partenaires anglophones pour assurer le suivi des commandes et gérer les contrats.
- Rédaction de documents en anglais : Vous serez responsable de la rédaction de rapports, comptes rendus et autres documents en anglais.