149 Application Specialist jobs in Canada
Application Specialist
Woodbridge, Ontario
Waste Connections
Posted 21 days ago
Job Viewed
Job Description
**WHY CHOOSE US:**
We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We're proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
**GENERAL DESCRIPTION:**
The Application Operation team is responsible for supporting the design and development of both custom and core applications. As an Application and Database specialist, you come with a diverse skill set to implement a variety of operational service and support assignments.
In this role, you will be working with the Operations Applications team to solicit and identify business requirements, address usability concerns, and document solutions. As a member of the Operations Application Team, the Application and Database Specialist will support the Canadian Operations group in system projects to ensure timely and accurate completion of projects by gathering and analyzing data, generating and compiling reports, and processing data imports and updates to support the user community. Your success in the role depends on your ability to demonstrate and promote ethical behavior through the establishment and adherence to policies, procedures, and professional standards of conduct.
As an Application and Database Specialist with us, the minimum responsibilities are:
- Assist with the daily management of operational functions of TRUX Fleet Management Software
- Collaborate in the planning, design, development, and deployment of end-user and internal system documentation
- Gathering data on process analysis, gap analysis, design of new functionality, and product testing
- Participate in project walkthroughs - gathering data, design walkthrough, functional test plans, and implementation
- Assist with all internal software conversions to the TRUX Route Management software applications
- Participate in the testing and implementation of system upgrades and utility add-ons
- Review, analyze and maintain company data standards across servers with Import/Export/Replacement tools
- Assist with all database set up for large residential contracts requiring address and container tracking programs
- Assist with online training sessions when required
- Performs other job-related duties as assigned
**WHAT WE NEED FROM YOU:**
- Excellent communication, organizational and time management skills
- Knowledge of the transportation industry a must
- Having Waste Industry knowledge is asset
- Analytical and creative problem-solving skills
- 5 years of working and technical knowledge of SQL, Crystal Reports and/or other accepted Reporting tools, SSRS and Tableau
- 3+ years of developing reports in Tableau and SSRS from the ground floor up using various platforms and data sources
- 5 years of Support Ticketing software experience
- 5 years of Software Testing and Implementation
- 5 years of Software planning and deployment experience
- Experience with waste industry TRUX system platform is an asset
- Exposure to Workday, Salesforce, RTA systems is beneficial
- Valid Driver's license
- Ability to travel within Canada (primarily) and sometimes to US Corporate office
- Must be able to pass all pre-employment requirements
**WHAT YOU'LL GET FROM US:**
- Competitive Wages
- Retirement Plan with company match; let us help you save for your future
- Benefits; Medical, Dental, Vision
- Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
- Insurance: Life, Short Term/Long Term Disability
_We thank all applicants for their interest but advise only those selected for an interview will be contacted._
_Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance._
We are Waste Connections of Canada, an integrated services company that provides solid waste collection, transfer, disposal and recycling services to local residents and businesses throughout the U.S. and Canada. We're proud to be a different kind of company with a different kind of culture. One where self-directed, empowered employees have our trust and full support to realize their potential as they strive to make a bigger and better impact on their communities and careers every day.
**GENERAL DESCRIPTION:**
The Application Operation team is responsible for supporting the design and development of both custom and core applications. As an Application and Database specialist, you come with a diverse skill set to implement a variety of operational service and support assignments.
In this role, you will be working with the Operations Applications team to solicit and identify business requirements, address usability concerns, and document solutions. As a member of the Operations Application Team, the Application and Database Specialist will support the Canadian Operations group in system projects to ensure timely and accurate completion of projects by gathering and analyzing data, generating and compiling reports, and processing data imports and updates to support the user community. Your success in the role depends on your ability to demonstrate and promote ethical behavior through the establishment and adherence to policies, procedures, and professional standards of conduct.
As an Application and Database Specialist with us, the minimum responsibilities are:
- Assist with the daily management of operational functions of TRUX Fleet Management Software
- Collaborate in the planning, design, development, and deployment of end-user and internal system documentation
- Gathering data on process analysis, gap analysis, design of new functionality, and product testing
- Participate in project walkthroughs - gathering data, design walkthrough, functional test plans, and implementation
- Assist with all internal software conversions to the TRUX Route Management software applications
- Participate in the testing and implementation of system upgrades and utility add-ons
- Review, analyze and maintain company data standards across servers with Import/Export/Replacement tools
- Assist with all database set up for large residential contracts requiring address and container tracking programs
- Assist with online training sessions when required
- Performs other job-related duties as assigned
**WHAT WE NEED FROM YOU:**
- Excellent communication, organizational and time management skills
- Knowledge of the transportation industry a must
- Having Waste Industry knowledge is asset
- Analytical and creative problem-solving skills
- 5 years of working and technical knowledge of SQL, Crystal Reports and/or other accepted Reporting tools, SSRS and Tableau
- 3+ years of developing reports in Tableau and SSRS from the ground floor up using various platforms and data sources
- 5 years of Support Ticketing software experience
- 5 years of Software Testing and Implementation
- 5 years of Software planning and deployment experience
- Experience with waste industry TRUX system platform is an asset
- Exposure to Workday, Salesforce, RTA systems is beneficial
- Valid Driver's license
- Ability to travel within Canada (primarily) and sometimes to US Corporate office
- Must be able to pass all pre-employment requirements
**WHAT YOU'LL GET FROM US:**
- Competitive Wages
- Retirement Plan with company match; let us help you save for your future
- Benefits; Medical, Dental, Vision
- Perks, perks, perks! Employee Assistance Program, Scholarship Opportunities for kids, Employee Stock Purchase Plan
- Insurance: Life, Short Term/Long Term Disability
_We thank all applicants for their interest but advise only those selected for an interview will be contacted._
_Waste Connections of Canada is an Equal Opportunity Employer. All employment decisions (including but not limited to hiring) are made without regard to characteristics protected by federal, provincial, or local law, regulation, or ordinance._
This advertiser has chosen not to accept applicants from your region.
0
Application Specialist
Toronto, Ontario
Hire DigITalent
Posted today
Job Viewed
Job Description
Job Description
Job Description
Our client is a global manufacturing company of retail and commercial goods. They are currently seeking an Application Specialist to manage their Procore software. The ideal candidate will be a Procore power user, proficient in its various modules and deeply knowledgeable about its functionalities. This role is about proactively enhancing our use of Procore, leading the implementation of new features, managing integrations, and providing expert-level support to our internal and external stakeholders. This role is a contract position for 6 months to start.
Key Responsibilities
Lead Procore Integrations: Act as the primary point of contact for all Procore integrations. This includes managing the setup, configuration, testing, and maintenance of third-party applications integrated with Procore, such as accounting software (e.g., Sage, Acumatica), ERP systems, and other project management tools.
Implement New Features & Functionalities: Stay up-to-date with Procore's product roadmap and new releases. Proactively identify and lead the implementation of new Procore features and functionalities that can improve our project workflows, increase efficiency, and enhance data management. This includes creating documentation, conducting training, and providing ongoing support for new feature adoption.
Advanced Application Support: Provide Tier 2 and Tier 3 support for Procore-related issues. Troubleshoot complex problems, analyze root causes, and work directly with Procore's technical support team when necessary to resolve issues in a timely manner.
Training & Development: Develop and deliver training sessions and materials for internal teams on Procore best practices, new features, and integrated workflows. Serve as a subject matter expert and mentor for users at all levels of proficiency.
Workflow Optimization: Analyze existing business processes and workflows within Procore. Identify opportunities for optimization and improvement, and collaborate with department heads to design and implement more efficient solutions.
System Administration: Perform regular Procore administration tasks, including user and permission management, project setup and configuration, and data cleanup to ensure system integrity and security.
Reporting & Analytics: Assist in the development of custom reports and dashboards within Procore, helping project teams and leadership gain valuable insights from their project data.
Qualifications:
Minimum of 4 years of hands-on experience using and administering Procore Construction Management Software. A deep understanding of multiple modules is essential (e.g., Project Management, Financials, Quality & Safety, Field Productivity).
Proven experience in managing and implementing software integrations, particularly with accounting or ERP systems.
Strong analytical and troubleshooting skills with the ability to diagnose and resolve complex application issues.
Excellent written and verbal communication skills. Ability to explain technical concepts to non-technical users in a clear and concise manner.
Strong organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
Meticulous and detail-oriented approach to work, with a focus on data accuracy and system integrity.
Preferred Qualifications (Optional)
Procore Certified Administrator or other relevant Procore certifications.
Experience in the construction or a related industry.
Familiarity with APIs and integration platforms (e.g., Procore's API, Zapier, etc.).
This advertiser has chosen not to accept applicants from your region.
1
Field Application Specialist
Nova Scotia, Nova Scotia
Roche
Posted 7 days ago
Job Viewed
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
**Spécialiste applications, laboratoire de pathologie**
Un avenir plus sain. C'est ce qui nous pousse à innover. À faire progresser continuellement la science et à garantir à tous l'accès aux soins de santé dont ils ont besoin aujourd'hui et pour les générations à venir. Créer un monde où nous avons tous plus de temps avec les personnes que nous aimons. C'est ce qui fait de nous Roche.
Nous recherchons un individu talentueux et motivé pour rejoindre notre équipe dynamique en tant que spécialiste des applications (FAS) chez Roche Diagnostics, spécifiquement pour le territoire de les provinces Atlantique. En tant que FAS, vous ferez partie intégrante de notre environnement collaboratif axé sur le client, en fournissant un support exceptionnel après-vente, une assistance en dépannage et une expertise technique sur nos produits. Avec l'opportunité de travailler en étroite collaboration avec des équipes locales et internationales, vous jouerez un rôle crucial dans la promotion des ventes, contribuant à l'optimisation des produits et ayant un impact significatif dans le domaine du diagnostic. Rejoignez-nous pour apporter des solutions innovantes et faites partie de notre engagement envers l'excellence du support client.
**L'opportunité :**
+ Vous fournissez un support technique prompt et efficace aux clients, en veillant à résoudre rapidement les problèmes et à assurer une satisfaction client exceptionnelle
+ Vous utilisez vos compétences d'écoute active et votre communication efficace pour offrir un support d'application de premier ordre via différents canaux, y compris téléphone, e-mail et visites sur site
+ Vous agissez en tant que consultant en applications, fournissant des orientations aux opérateurs à chaque étape du parcours client, de la pré-installation aux phases opérationnelles
+ Vous réalisez des démonstrations de produits et des sessions de formation, équipant les clients des connaissances et compétences nécessaires pour une utilisation optimale des produits
+ Vous êtes un membre actif de l'équipe d'installation, contribuant à la configuration, l'optimisation, le flux de travail et les processus de corrélation
+ Vous travaillez en étroite collaboration avec le responsable du support client et l'équipe, résolvant rapidement les problèmes et garantissant une expérience client sans faille et satisfaisante
+ Vous êtes responsable de la maintenance et du développement de la documentation complète destinée aux clients, en vous assurant que les ressources de support et de formation sont précises et à jour
**Qui vous êtes :**
+ Vous détenez un baccalauréat et avez plus de 2 ans d'expérience de travail dans un environnement de laboratoire
+ Vous maîtrisez le français et avez un niveau d'anglais courant (écrit et parlé)
+ Vous possédez de solides compétences interpersonnelles et de communication, y compris des compétences en présentation
+ Vous avez de bonnes capacités de résolution de problèmes et de dépannage
+ Un permis de conduire valide est requis.
+ Dans ce poste, vous serez au service des clients à travers le Canada, par conséquent un niveau compétent en anglais est requis et le français est exigé.
**Préférences :**
+ Vous avez plus de 5 ans d'expérience en laboratoire de pathologie et vous détenez une maîtrise et/ou un doctorat
+ Vous êtes un apprenant perpétuel, toujours à la recherche de nouvelles connaissances et compétences
+ Vous êtes prêt(e) à voyager plus de 30% de votre temps de travail
+ Il se peut que vous soyez occasionnellement disponible pour des travaux de garde (en dehors des heures normales de travail)
**Les avantages de la relocalisation ne sont pas disponibles pour cette offre**
**Field Application Specialist, Pathology Laboratory**
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
We're seeking a talented and driven individual to join our dynamic team as a Field Application Specialist (FAS) at Roche Diagnostics, specifically for the Atlantic provinces territory. As a FAS, you will be an integral part of our collaborative and customer-focused environment, providing exceptional after-sales support, troubleshooting assistance, and technical product expertise. With the opportunity to work closely with local and international teams, you will play a crucial role in driving sales, contributing to product optimization, and making a meaningful impact in the field of diagnostics. Join us in delivering innovative solutions and be a part of our commitment to excellence in customer support.
**The Opportunity:**
+ You are providing prompt and effective technical support to customers, ensuring timely resolution of issues and exceptional customer satisfaction
+ You are utilizing your active listening skills and effective communication to deliver top-notch application support through various channels, including phone, email, and on-site visits
+ You are acting as an applications consultant, providing guidance to operators at every stage of the customer journey, from pre-installation to operational phases
+ You are conducting product demonstrations and training sessions, equipping customers with the knowledge and skills needed for optimal product utilization
+ You are an active member of the installations team, contributing to set-up, optimization, workflow, and correlation processes
+ You are working closely with the Customer Support Lead and team, resolving issues promptly, ensuring a seamless and satisfying customer experience
+ You are responsible for maintaining and developing comprehensive customer-facing documentation, ensuring accurate and up-to-date resources for support and training purposes
**Who you are:**
+ You hold a bachelor's degree and 2 + years of experience working in a laboratory environment
+ You demonstrate fluency in French and a proficient level of English (written and spoken)
+ ou possess strong interpersonal and communication skills, including presentation skills
+ You demonstrate astute problem-solving and troubleshooting skills
+ You are skilled at relationship building
+ A valid driver's licence is required
+ In this position, you will be servicing customers across Canada, therefore a proficient level of English is required and French is required.
**Preferred:**
+ You bring over 5 years of experience in Pathology laboratory and hold a Master's and/or PhD
+ You demonstrate to be a perpetual learner, continuously seeking to expand your knowledge and skills
+ You are open to traveling for more than 30% of your working time
+ You may be required to be available for standby work (after hours) occasionally
**Relocation benefits are not available for this posting**
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
**The Position**
**Spécialiste applications, laboratoire de pathologie**
Un avenir plus sain. C'est ce qui nous pousse à innover. À faire progresser continuellement la science et à garantir à tous l'accès aux soins de santé dont ils ont besoin aujourd'hui et pour les générations à venir. Créer un monde où nous avons tous plus de temps avec les personnes que nous aimons. C'est ce qui fait de nous Roche.
Nous recherchons un individu talentueux et motivé pour rejoindre notre équipe dynamique en tant que spécialiste des applications (FAS) chez Roche Diagnostics, spécifiquement pour le territoire de les provinces Atlantique. En tant que FAS, vous ferez partie intégrante de notre environnement collaboratif axé sur le client, en fournissant un support exceptionnel après-vente, une assistance en dépannage et une expertise technique sur nos produits. Avec l'opportunité de travailler en étroite collaboration avec des équipes locales et internationales, vous jouerez un rôle crucial dans la promotion des ventes, contribuant à l'optimisation des produits et ayant un impact significatif dans le domaine du diagnostic. Rejoignez-nous pour apporter des solutions innovantes et faites partie de notre engagement envers l'excellence du support client.
**L'opportunité :**
+ Vous fournissez un support technique prompt et efficace aux clients, en veillant à résoudre rapidement les problèmes et à assurer une satisfaction client exceptionnelle
+ Vous utilisez vos compétences d'écoute active et votre communication efficace pour offrir un support d'application de premier ordre via différents canaux, y compris téléphone, e-mail et visites sur site
+ Vous agissez en tant que consultant en applications, fournissant des orientations aux opérateurs à chaque étape du parcours client, de la pré-installation aux phases opérationnelles
+ Vous réalisez des démonstrations de produits et des sessions de formation, équipant les clients des connaissances et compétences nécessaires pour une utilisation optimale des produits
+ Vous êtes un membre actif de l'équipe d'installation, contribuant à la configuration, l'optimisation, le flux de travail et les processus de corrélation
+ Vous travaillez en étroite collaboration avec le responsable du support client et l'équipe, résolvant rapidement les problèmes et garantissant une expérience client sans faille et satisfaisante
+ Vous êtes responsable de la maintenance et du développement de la documentation complète destinée aux clients, en vous assurant que les ressources de support et de formation sont précises et à jour
**Qui vous êtes :**
+ Vous détenez un baccalauréat et avez plus de 2 ans d'expérience de travail dans un environnement de laboratoire
+ Vous maîtrisez le français et avez un niveau d'anglais courant (écrit et parlé)
+ Vous possédez de solides compétences interpersonnelles et de communication, y compris des compétences en présentation
+ Vous avez de bonnes capacités de résolution de problèmes et de dépannage
+ Un permis de conduire valide est requis.
+ Dans ce poste, vous serez au service des clients à travers le Canada, par conséquent un niveau compétent en anglais est requis et le français est exigé.
**Préférences :**
+ Vous avez plus de 5 ans d'expérience en laboratoire de pathologie et vous détenez une maîtrise et/ou un doctorat
+ Vous êtes un apprenant perpétuel, toujours à la recherche de nouvelles connaissances et compétences
+ Vous êtes prêt(e) à voyager plus de 30% de votre temps de travail
+ Il se peut que vous soyez occasionnellement disponible pour des travaux de garde (en dehors des heures normales de travail)
**Les avantages de la relocalisation ne sont pas disponibles pour cette offre**
**Field Application Specialist, Pathology Laboratory**
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
We're seeking a talented and driven individual to join our dynamic team as a Field Application Specialist (FAS) at Roche Diagnostics, specifically for the Atlantic provinces territory. As a FAS, you will be an integral part of our collaborative and customer-focused environment, providing exceptional after-sales support, troubleshooting assistance, and technical product expertise. With the opportunity to work closely with local and international teams, you will play a crucial role in driving sales, contributing to product optimization, and making a meaningful impact in the field of diagnostics. Join us in delivering innovative solutions and be a part of our commitment to excellence in customer support.
**The Opportunity:**
+ You are providing prompt and effective technical support to customers, ensuring timely resolution of issues and exceptional customer satisfaction
+ You are utilizing your active listening skills and effective communication to deliver top-notch application support through various channels, including phone, email, and on-site visits
+ You are acting as an applications consultant, providing guidance to operators at every stage of the customer journey, from pre-installation to operational phases
+ You are conducting product demonstrations and training sessions, equipping customers with the knowledge and skills needed for optimal product utilization
+ You are an active member of the installations team, contributing to set-up, optimization, workflow, and correlation processes
+ You are working closely with the Customer Support Lead and team, resolving issues promptly, ensuring a seamless and satisfying customer experience
+ You are responsible for maintaining and developing comprehensive customer-facing documentation, ensuring accurate and up-to-date resources for support and training purposes
**Who you are:**
+ You hold a bachelor's degree and 2 + years of experience working in a laboratory environment
+ You demonstrate fluency in French and a proficient level of English (written and spoken)
+ ou possess strong interpersonal and communication skills, including presentation skills
+ You demonstrate astute problem-solving and troubleshooting skills
+ You are skilled at relationship building
+ A valid driver's licence is required
+ In this position, you will be servicing customers across Canada, therefore a proficient level of English is required and French is required.
**Preferred:**
+ You bring over 5 years of experience in Pathology laboratory and hold a Master's and/or PhD
+ You demonstrate to be a perpetual learner, continuously seeking to expand your knowledge and skills
+ You are open to traveling for more than 30% of your working time
+ You may be required to be available for standby work (after hours) occasionally
**Relocation benefits are not available for this posting**
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
This advertiser has chosen not to accept applicants from your region.
2
Field Application Specialist
Fredericton, New Brunswick
Roche
Posted 7 days ago
Job Viewed
Job Description
At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.
**The Position**
**Spécialiste applications, laboratoire de pathologie**
Un avenir plus sain. C'est ce qui nous pousse à innover. À faire progresser continuellement la science et à garantir à tous l'accès aux soins de santé dont ils ont besoin aujourd'hui et pour les générations à venir. Créer un monde où nous avons tous plus de temps avec les personnes que nous aimons. C'est ce qui fait de nous Roche.
Nous recherchons un individu talentueux et motivé pour rejoindre notre équipe dynamique en tant que spécialiste des applications (FAS) chez Roche Diagnostics, spécifiquement pour le territoire de les provinces Atlantique. En tant que FAS, vous ferez partie intégrante de notre environnement collaboratif axé sur le client, en fournissant un support exceptionnel après-vente, une assistance en dépannage et une expertise technique sur nos produits. Avec l'opportunité de travailler en étroite collaboration avec des équipes locales et internationales, vous jouerez un rôle crucial dans la promotion des ventes, contribuant à l'optimisation des produits et ayant un impact significatif dans le domaine du diagnostic. Rejoignez-nous pour apporter des solutions innovantes et faites partie de notre engagement envers l'excellence du support client.
**L'opportunité :**
+ Vous fournissez un support technique prompt et efficace aux clients, en veillant à résoudre rapidement les problèmes et à assurer une satisfaction client exceptionnelle
+ Vous utilisez vos compétences d'écoute active et votre communication efficace pour offrir un support d'application de premier ordre via différents canaux, y compris téléphone, e-mail et visites sur site
+ Vous agissez en tant que consultant en applications, fournissant des orientations aux opérateurs à chaque étape du parcours client, de la pré-installation aux phases opérationnelles
+ Vous réalisez des démonstrations de produits et des sessions de formation, équipant les clients des connaissances et compétences nécessaires pour une utilisation optimale des produits
+ Vous êtes un membre actif de l'équipe d'installation, contribuant à la configuration, l'optimisation, le flux de travail et les processus de corrélation
+ Vous travaillez en étroite collaboration avec le responsable du support client et l'équipe, résolvant rapidement les problèmes et garantissant une expérience client sans faille et satisfaisante
+ Vous êtes responsable de la maintenance et du développement de la documentation complète destinée aux clients, en vous assurant que les ressources de support et de formation sont précises et à jour
**Qui vous êtes :**
+ Vous détenez un baccalauréat et avez plus de 2 ans d'expérience de travail dans un environnement de laboratoire
+ Vous maîtrisez le français et avez un niveau d'anglais courant (écrit et parlé)
+ Vous possédez de solides compétences interpersonnelles et de communication, y compris des compétences en présentation
+ Vous avez de bonnes capacités de résolution de problèmes et de dépannage
+ Un permis de conduire valide est requis.
+ Dans ce poste, vous serez au service des clients à travers le Canada, par conséquent un niveau compétent en anglais est requis et le français est exigé.
**Préférences :**
+ Vous avez plus de 5 ans d'expérience en laboratoire de pathologie et vous détenez une maîtrise et/ou un doctorat
+ Vous êtes un apprenant perpétuel, toujours à la recherche de nouvelles connaissances et compétences
+ Vous êtes prêt(e) à voyager plus de 30% de votre temps de travail
+ Il se peut que vous soyez occasionnellement disponible pour des travaux de garde (en dehors des heures normales de travail)
**Les avantages de la relocalisation ne sont pas disponibles pour cette offre**
**Field Application Specialist, Pathology Laboratory**
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
We're seeking a talented and driven individual to join our dynamic team as a Field Application Specialist (FAS) at Roche Diagnostics, specifically for the Atlantic provinces territory. As a FAS, you will be an integral part of our collaborative and customer-focused environment, providing exceptional after-sales support, troubleshooting assistance, and technical product expertise. With the opportunity to work closely with local and international teams, you will play a crucial role in driving sales, contributing to product optimization, and making a meaningful impact in the field of diagnostics. Join us in delivering innovative solutions and be a part of our commitment to excellence in customer support.
**The Opportunity:**
+ You are providing prompt and effective technical support to customers, ensuring timely resolution of issues and exceptional customer satisfaction
+ You are utilizing your active listening skills and effective communication to deliver top-notch application support through various channels, including phone, email, and on-site visits
+ You are acting as an applications consultant, providing guidance to operators at every stage of the customer journey, from pre-installation to operational phases
+ You are conducting product demonstrations and training sessions, equipping customers with the knowledge and skills needed for optimal product utilization
+ You are an active member of the installations team, contributing to set-up, optimization, workflow, and correlation processes
+ You are working closely with the Customer Support Lead and team, resolving issues promptly, ensuring a seamless and satisfying customer experience
+ You are responsible for maintaining and developing comprehensive customer-facing documentation, ensuring accurate and up-to-date resources for support and training purposes
**Who you are:**
+ You hold a bachelor's degree and 2 + years of experience working in a laboratory environment
+ You demonstrate fluency in French and a proficient level of English (written and spoken)
+ ou possess strong interpersonal and communication skills, including presentation skills
+ You demonstrate astute problem-solving and troubleshooting skills
+ You are skilled at relationship building
+ A valid driver's licence is required
+ In this position, you will be servicing customers across Canada, therefore a proficient level of English is required and French is required.
**Preferred:**
+ You bring over 5 years of experience in Pathology laboratory and hold a Master's and/or PhD
+ You demonstrate to be a perpetual learner, continuously seeking to expand your knowledge and skills
+ You are open to traveling for more than 30% of your working time
+ You may be required to be available for standby work (after hours) occasionally
**Relocation benefits are not available for this posting**
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
**The Position**
**Spécialiste applications, laboratoire de pathologie**
Un avenir plus sain. C'est ce qui nous pousse à innover. À faire progresser continuellement la science et à garantir à tous l'accès aux soins de santé dont ils ont besoin aujourd'hui et pour les générations à venir. Créer un monde où nous avons tous plus de temps avec les personnes que nous aimons. C'est ce qui fait de nous Roche.
Nous recherchons un individu talentueux et motivé pour rejoindre notre équipe dynamique en tant que spécialiste des applications (FAS) chez Roche Diagnostics, spécifiquement pour le territoire de les provinces Atlantique. En tant que FAS, vous ferez partie intégrante de notre environnement collaboratif axé sur le client, en fournissant un support exceptionnel après-vente, une assistance en dépannage et une expertise technique sur nos produits. Avec l'opportunité de travailler en étroite collaboration avec des équipes locales et internationales, vous jouerez un rôle crucial dans la promotion des ventes, contribuant à l'optimisation des produits et ayant un impact significatif dans le domaine du diagnostic. Rejoignez-nous pour apporter des solutions innovantes et faites partie de notre engagement envers l'excellence du support client.
**L'opportunité :**
+ Vous fournissez un support technique prompt et efficace aux clients, en veillant à résoudre rapidement les problèmes et à assurer une satisfaction client exceptionnelle
+ Vous utilisez vos compétences d'écoute active et votre communication efficace pour offrir un support d'application de premier ordre via différents canaux, y compris téléphone, e-mail et visites sur site
+ Vous agissez en tant que consultant en applications, fournissant des orientations aux opérateurs à chaque étape du parcours client, de la pré-installation aux phases opérationnelles
+ Vous réalisez des démonstrations de produits et des sessions de formation, équipant les clients des connaissances et compétences nécessaires pour une utilisation optimale des produits
+ Vous êtes un membre actif de l'équipe d'installation, contribuant à la configuration, l'optimisation, le flux de travail et les processus de corrélation
+ Vous travaillez en étroite collaboration avec le responsable du support client et l'équipe, résolvant rapidement les problèmes et garantissant une expérience client sans faille et satisfaisante
+ Vous êtes responsable de la maintenance et du développement de la documentation complète destinée aux clients, en vous assurant que les ressources de support et de formation sont précises et à jour
**Qui vous êtes :**
+ Vous détenez un baccalauréat et avez plus de 2 ans d'expérience de travail dans un environnement de laboratoire
+ Vous maîtrisez le français et avez un niveau d'anglais courant (écrit et parlé)
+ Vous possédez de solides compétences interpersonnelles et de communication, y compris des compétences en présentation
+ Vous avez de bonnes capacités de résolution de problèmes et de dépannage
+ Un permis de conduire valide est requis.
+ Dans ce poste, vous serez au service des clients à travers le Canada, par conséquent un niveau compétent en anglais est requis et le français est exigé.
**Préférences :**
+ Vous avez plus de 5 ans d'expérience en laboratoire de pathologie et vous détenez une maîtrise et/ou un doctorat
+ Vous êtes un apprenant perpétuel, toujours à la recherche de nouvelles connaissances et compétences
+ Vous êtes prêt(e) à voyager plus de 30% de votre temps de travail
+ Il se peut que vous soyez occasionnellement disponible pour des travaux de garde (en dehors des heures normales de travail)
**Les avantages de la relocalisation ne sont pas disponibles pour cette offre**
**Field Application Specialist, Pathology Laboratory**
A healthier future. It's what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That's what makes us Roche.
We're seeking a talented and driven individual to join our dynamic team as a Field Application Specialist (FAS) at Roche Diagnostics, specifically for the Atlantic provinces territory. As a FAS, you will be an integral part of our collaborative and customer-focused environment, providing exceptional after-sales support, troubleshooting assistance, and technical product expertise. With the opportunity to work closely with local and international teams, you will play a crucial role in driving sales, contributing to product optimization, and making a meaningful impact in the field of diagnostics. Join us in delivering innovative solutions and be a part of our commitment to excellence in customer support.
**The Opportunity:**
+ You are providing prompt and effective technical support to customers, ensuring timely resolution of issues and exceptional customer satisfaction
+ You are utilizing your active listening skills and effective communication to deliver top-notch application support through various channels, including phone, email, and on-site visits
+ You are acting as an applications consultant, providing guidance to operators at every stage of the customer journey, from pre-installation to operational phases
+ You are conducting product demonstrations and training sessions, equipping customers with the knowledge and skills needed for optimal product utilization
+ You are an active member of the installations team, contributing to set-up, optimization, workflow, and correlation processes
+ You are working closely with the Customer Support Lead and team, resolving issues promptly, ensuring a seamless and satisfying customer experience
+ You are responsible for maintaining and developing comprehensive customer-facing documentation, ensuring accurate and up-to-date resources for support and training purposes
**Who you are:**
+ You hold a bachelor's degree and 2 + years of experience working in a laboratory environment
+ You demonstrate fluency in French and a proficient level of English (written and spoken)
+ ou possess strong interpersonal and communication skills, including presentation skills
+ You demonstrate astute problem-solving and troubleshooting skills
+ You are skilled at relationship building
+ A valid driver's licence is required
+ In this position, you will be servicing customers across Canada, therefore a proficient level of English is required and French is required.
**Preferred:**
+ You bring over 5 years of experience in Pathology laboratory and hold a Master's and/or PhD
+ You demonstrate to be a perpetual learner, continuously seeking to expand your knowledge and skills
+ You are open to traveling for more than 30% of your working time
+ You may be required to be available for standby work (after hours) occasionally
**Relocation benefits are not available for this posting**
**Who we are**
A healthier future drives us to innovate. Together, more than 100'000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.
Let's build a healthier future, together.
**Roche is an Equal Opportunity Employer.**
This advertiser has chosen not to accept applicants from your region.
3
CSSC Application Specialist
Oakville, Ontario
Grundfos
Posted 21 days ago
Job Viewed
Job Description
CSSC Application Specialist
Job Description
**_Do you have experience in providing technical support to customers?_** **_Would you like to work at one of the world's leading water technology companies where we pioneer solutions to the world's water and climate challenges and improve quality of life for people?_**
**_If yes, then we have an interesting role for you!_**
**What is the job about?**
We at Grundfos Canada are looking for an Application Specialist/Engineer to join our CSSC (Customer Sales Support Centre) team and handle our CBS (Commercial Building Services) customers.
As an Application Specialist, you will contribute to a thriving CSSC team by providing timely and effective technical advice to incoming inquiries. You will also provide technical support by delivering world class CustomerService by applying established procedures and guidelines to provide technical quotations, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintainand improve the organization´s Customer relationship.
You will provide world-class customer service through various customer channels i.e. telephone, E-mail, live chat, instant messaging, and face to face
You will report to the CSSC Manager and work on a hybrid schedule out of our Oakville, ON office.
**Your main responsibilities** :
+ Provide commercial and technical assistance to Customers services through various channels (i.e. telephone, E-mail, live chat, instant messaging, and face to face) regarding product sizing, applications, system solutions, accessories, installations, prices, etc. to assure the functionality of the solution in practice.
+ Support sales teams by handling tenders and projects, including providing dimensions, specifications, calculations, time of delivery, solutions for operation and maintenance issues, etc.
+ Manage, coordinate, and administer low-medium complexity project and service proposals from the Bid/No Bid approval through to submittal of the Bid to the Client, including negotiations, jointly with the appropriate Manager/Director.
+ Ensure a smooth handover of successful proposals to the project delivery team.
+ Follow up on Customer interactions within set Service Level Agreements (SLA).
+ Process special orders and inquiries in coordination with the suppliers.
+ Provide first Customer Contact Resolution on inquiries (as predefined by Group guidelines) and decide on the further processing of business transactions based on defined processes.
+ Provide pumping and system troubleshooting support to customers.
+ Provide standard pricing, quotations, delivery information and support order entry.
+ Communicate, collaborate, and provide support related to the product segment or 3rd party suppliers, where local problem solving is not available.
+ Assist and coordinate technical training for the Front-Line staff.
+ Promote digital tools towards customers using templates (GPC, GXS, MyGrundfos, Extranet, Chat).
**Your background** :
We imagine that you have:
+ An Associate's or Bachelor's Degree in Engineering or equivalent work experience (3 - 5 years' experience).
+ Experience of 2+ years in a similar position, including opportunity and quotation management with a technical background and experience within any of the following: Pumps, HVAC, Engineered To Order, Building Management Systems etc.
+ Fundamental product and application knowledge - interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential, but would be an advantage).
+ Good communication and networking skills together with the ability to build good and trusting relationships with both Internal and External Stakeholders.
+ Working knowledge with Microsoft office, experience using SAP (CRM/SD) would be beneficial.
+ Previous experience within Customer Services and relevant administrative experience, organizational skills & accountability with the Customer.
+ Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
+ Ability to prioritize and complete tasks to deliver desired outcomes within allotted time frames.
+ Experience in delivering projects within a technically complex and diverse environment on time, cost and quality.
+ Experience in successfully engaging different groups of stakeholders in difficult and complex situations.
Relocation for this position cannot be supported and qualified candidates must have authorization to work in Canada without support.
**What's in it for you?**
Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided bysix core values ( .
**In addition, your day-to-day benefits include:**
+ Ifyou'll be workingfromyour home office, we'll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where **you can engage, learn, and have fun with colleagues.**
+ On top of it, flexible working hours and up to 3 days' additional paid leave for volunteering of your choice.
+ Annual bonuses, health insurance, parental support, internal well-being consultants and programmes.
+ Access to the modern Grundfos Academy to pursue further both personal and professional development.
+ Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
If this job sounds appealing, please send your resume by clicking "Apply".
To dig deeper into the Grundfos universe, follow usonLinkedIn ( orYoutube ( , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our people ( look forward to hearing from you.**
Information at a Glance
**Job details**
Workplace: Hybrid (office and home-working)
Job Location: Oakville, Ontario, Canada
Contract Type: Full-Time
Employment Type: Regular
Job Description
**_Do you have experience in providing technical support to customers?_** **_Would you like to work at one of the world's leading water technology companies where we pioneer solutions to the world's water and climate challenges and improve quality of life for people?_**
**_If yes, then we have an interesting role for you!_**
**What is the job about?**
We at Grundfos Canada are looking for an Application Specialist/Engineer to join our CSSC (Customer Sales Support Centre) team and handle our CBS (Commercial Building Services) customers.
As an Application Specialist, you will contribute to a thriving CSSC team by providing timely and effective technical advice to incoming inquiries. You will also provide technical support by delivering world class CustomerService by applying established procedures and guidelines to provide technical quotations, information, advice, and assistance regarding Grundfos´ products and services before, during, and after a transaction to maintainand improve the organization´s Customer relationship.
You will provide world-class customer service through various customer channels i.e. telephone, E-mail, live chat, instant messaging, and face to face
You will report to the CSSC Manager and work on a hybrid schedule out of our Oakville, ON office.
**Your main responsibilities** :
+ Provide commercial and technical assistance to Customers services through various channels (i.e. telephone, E-mail, live chat, instant messaging, and face to face) regarding product sizing, applications, system solutions, accessories, installations, prices, etc. to assure the functionality of the solution in practice.
+ Support sales teams by handling tenders and projects, including providing dimensions, specifications, calculations, time of delivery, solutions for operation and maintenance issues, etc.
+ Manage, coordinate, and administer low-medium complexity project and service proposals from the Bid/No Bid approval through to submittal of the Bid to the Client, including negotiations, jointly with the appropriate Manager/Director.
+ Ensure a smooth handover of successful proposals to the project delivery team.
+ Follow up on Customer interactions within set Service Level Agreements (SLA).
+ Process special orders and inquiries in coordination with the suppliers.
+ Provide first Customer Contact Resolution on inquiries (as predefined by Group guidelines) and decide on the further processing of business transactions based on defined processes.
+ Provide pumping and system troubleshooting support to customers.
+ Provide standard pricing, quotations, delivery information and support order entry.
+ Communicate, collaborate, and provide support related to the product segment or 3rd party suppliers, where local problem solving is not available.
+ Assist and coordinate technical training for the Front-Line staff.
+ Promote digital tools towards customers using templates (GPC, GXS, MyGrundfos, Extranet, Chat).
**Your background** :
We imagine that you have:
+ An Associate's or Bachelor's Degree in Engineering or equivalent work experience (3 - 5 years' experience).
+ Experience of 2+ years in a similar position, including opportunity and quotation management with a technical background and experience within any of the following: Pumps, HVAC, Engineered To Order, Building Management Systems etc.
+ Fundamental product and application knowledge - interpret type keys, identify pumps vs spare parts, kits vs motors, identify where product is built (not essential, but would be an advantage).
+ Good communication and networking skills together with the ability to build good and trusting relationships with both Internal and External Stakeholders.
+ Working knowledge with Microsoft office, experience using SAP (CRM/SD) would be beneficial.
+ Previous experience within Customer Services and relevant administrative experience, organizational skills & accountability with the Customer.
+ Knowledge of business structure, products and key market needs to create a successful Customer centric experience.
+ Ability to prioritize and complete tasks to deliver desired outcomes within allotted time frames.
+ Experience in delivering projects within a technically complex and diverse environment on time, cost and quality.
+ Experience in successfully engaging different groups of stakeholders in difficult and complex situations.
Relocation for this position cannot be supported and qualified candidates must have authorization to work in Canada without support.
**What's in it for you?**
Whether it's developing leadership skills or advancing your expertise even further, we'll support you with continuous learning and development opportunities, to help discuss and steer your long-term Grundfos career path. You'll be welcomed from day one into an inclusive, trusting environment guided bysix core values ( .
**In addition, your day-to-day benefits include:**
+ Ifyou'll be workingfromyour home office, we'll make sure you are well equipped with a good workstation. However, you are always welcome to our offices where **you can engage, learn, and have fun with colleagues.**
+ On top of it, flexible working hours and up to 3 days' additional paid leave for volunteering of your choice.
+ Annual bonuses, health insurance, parental support, internal well-being consultants and programmes.
+ Access to the modern Grundfos Academy to pursue further both personal and professional development.
+ Diverse, inclusive environment with employee-led forums offering colleagues a safe place to connect and share openly.
If this job sounds appealing, please send your resume by clicking "Apply".
To dig deeper into the Grundfos universe, follow usonLinkedIn ( orYoutube ( , and to get to know some of your future colleagues and why they love working at Grundfos, check outMeet our people ( look forward to hearing from you.**
Information at a Glance
**Job details**
Workplace: Hybrid (office and home-working)
Job Location: Oakville, Ontario, Canada
Contract Type: Full-Time
Employment Type: Regular
This advertiser has chosen not to accept applicants from your region.
4
Clinical Application Specialist
Richmond Hill, Ontario
Fresenius Medical Care North America
Posted 21 days ago
Job Viewed
Job Description
**PURPOSE AND SCOPE:**
Supports FME Canada's mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements.
Provides superior service and product support to Canadian customers as assigned. Main function as a hemodialysis (HD) resource, with possible peritoneal dialysis (PD) and pharmaceutical resource assistance, as required.
**DUTIES / ACTIVITIES** :
**CUSTOMER SERVICE:**
+ Responsible for driving the FME Canada culture through values and customer service standards.
+ Accountable for outstanding customer service to all external and internal customers.
+ Develops and maintains effective relationships through effective and timely communication.
+ Collaborates with CAS team to respond and action customer service issues with all customers in a timely manner.
**PRINCIPAL RESPONSIBILITIES AND DUTIES**
Dialysis Delivery System Evaluation and ongoing clinical customer support:
+ Support the setup of FME Canada hemodialysis delivery system clinical evaluations.
+ Provide on-site clinical support to staff evaluating the FME Canada dialysis delivery system by demonstrating how they are used to provide safe and effective patient care.
+ Assist in the training and orientation of new Fresenius employees.
Clinical Consultant Support
+ Assist in the creation of new training tools for FME Canada customers and staff.
+ Provide staff education/orientation to new Territory Managers, Technologists and Customer Service Representatives as required.
+ Attend local, regional, national, and international conferences and seminars to remain up to date with latest products, services, and research.
Education
+ Provide support to our customers regarding home and in-centre hemodialysis best practices.
+ Provide clinical expertise to assist unit staff to measure specific patient outcomes, utilizing the FME Canada CQI process.
+ Other duties as assigned.
**PHYSICAL DEMANDS AND WORKING CONDITIONS:**
The physical demands and work environment characteristics described here are representative of employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to physically cover and maintain regular face-to-face contact with customers over a large geographic area. Extensive travel by automobile, train or airplane is often necessary to cover the assigned territory and includes overnight stays. Contact with customers by phone alone is not adequate. On some occasions, consecutive weeks of training might prevent travel home over the weekend in between weeks in consideration of the local travel restrictions and/or availability. Occasional weekend work would be necessary to support trade show events, customer training and support, and equipment evaluations. Lifting requirements include setting up portable booths, occasional lifting and transporting medical equipment and supplies for purposes of in servicing customers.
This position will be a part-time, casual, time type. FME Canada and the employee will agree on mutual hours of work as required, with no minimum number of hours committed by FME Canada.
**EDUCATION**
+ Bachelor of Science Degree in Nursing (BScN)
**EXPERIENCE AND REQUIRED SKILLS**
+ Current Provincial Registered Nurse Certification of Competence
+ Current hemodialysis experience is mandatory.
+ Current experience in patient and/or staff teaching.
+ Demonstrated ability to interact with all members of the renal team.
+ Computer literacy in Microsoft Office and applications
+ Ability to travel extensively and work flexible hours.
+ Fluency in written and spoken French (Preferred)
**RELATIONSHIPS**
Internal Contacts: Maintain positive professional relationships with internal employees, peers, and supervisors.
External Contacts: Maintain positive professional relationships with all customers.
**SUPERVISION**
N/A
**_The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position._**
Supports FME Canada's mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements.
Provides superior service and product support to Canadian customers as assigned. Main function as a hemodialysis (HD) resource, with possible peritoneal dialysis (PD) and pharmaceutical resource assistance, as required.
**DUTIES / ACTIVITIES** :
**CUSTOMER SERVICE:**
+ Responsible for driving the FME Canada culture through values and customer service standards.
+ Accountable for outstanding customer service to all external and internal customers.
+ Develops and maintains effective relationships through effective and timely communication.
+ Collaborates with CAS team to respond and action customer service issues with all customers in a timely manner.
**PRINCIPAL RESPONSIBILITIES AND DUTIES**
Dialysis Delivery System Evaluation and ongoing clinical customer support:
+ Support the setup of FME Canada hemodialysis delivery system clinical evaluations.
+ Provide on-site clinical support to staff evaluating the FME Canada dialysis delivery system by demonstrating how they are used to provide safe and effective patient care.
+ Assist in the training and orientation of new Fresenius employees.
Clinical Consultant Support
+ Assist in the creation of new training tools for FME Canada customers and staff.
+ Provide staff education/orientation to new Territory Managers, Technologists and Customer Service Representatives as required.
+ Attend local, regional, national, and international conferences and seminars to remain up to date with latest products, services, and research.
Education
+ Provide support to our customers regarding home and in-centre hemodialysis best practices.
+ Provide clinical expertise to assist unit staff to measure specific patient outcomes, utilizing the FME Canada CQI process.
+ Other duties as assigned.
**PHYSICAL DEMANDS AND WORKING CONDITIONS:**
The physical demands and work environment characteristics described here are representative of employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to physically cover and maintain regular face-to-face contact with customers over a large geographic area. Extensive travel by automobile, train or airplane is often necessary to cover the assigned territory and includes overnight stays. Contact with customers by phone alone is not adequate. On some occasions, consecutive weeks of training might prevent travel home over the weekend in between weeks in consideration of the local travel restrictions and/or availability. Occasional weekend work would be necessary to support trade show events, customer training and support, and equipment evaluations. Lifting requirements include setting up portable booths, occasional lifting and transporting medical equipment and supplies for purposes of in servicing customers.
This position will be a part-time, casual, time type. FME Canada and the employee will agree on mutual hours of work as required, with no minimum number of hours committed by FME Canada.
**EDUCATION**
+ Bachelor of Science Degree in Nursing (BScN)
**EXPERIENCE AND REQUIRED SKILLS**
+ Current Provincial Registered Nurse Certification of Competence
+ Current hemodialysis experience is mandatory.
+ Current experience in patient and/or staff teaching.
+ Demonstrated ability to interact with all members of the renal team.
+ Computer literacy in Microsoft Office and applications
+ Ability to travel extensively and work flexible hours.
+ Fluency in written and spoken French (Preferred)
**RELATIONSHIPS**
Internal Contacts: Maintain positive professional relationships with internal employees, peers, and supervisors.
External Contacts: Maintain positive professional relationships with all customers.
**SUPERVISION**
N/A
**_The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position._**
This advertiser has chosen not to accept applicants from your region.
5
Clinical Application Specialist
Richmond Hill, Ontario
Fresenius Medical Care North America
Posted 21 days ago
Job Viewed
Job Description
**PURPOSE AND SCOPE:**
Supports FME Canada's mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements.
Provides superior service and product support to Canadian customers as assigned. Main function as a hemodialysis (HD) resource, with possible peritoneal dialysis (PD) and pharmaceutical resource assistance, as required.
**DUTIES / ACTIVITIES** :
**CUSTOMER SERVICE:**
+ Responsible for driving the FME Canada culture through values and customer service standards.
+ Accountable for outstanding customer service to all external and internal customers.
+ Develops and maintains effective relationships through effective and timely communication.
+ Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
**PRINCIPAL RESPONSIBILITIES AND DUTIES:**
**Dialysis Delivery System Evaluation and ongoing clinical customer support:**
+ Conduct set up of FME Canada hemodialysis delivery system clinical evaluations.
+ Provide ongoing on-site clinical support to staff evaluating the FME Canada dialysis delivery system by demonstrating how they are used to provide safe and effective patient care.
+ Work closely with respective Territory Manager, respond to questions and concerns about the FME Canada dialysis delivery system.
+ Assist in the training and orientation of new Fresenius employees.
**Clinical Consultant Support**
+ Assist in the creation of new training tools for FME Canada customers and staff.
+ Provide staff education/orientation to new Territory Managers, Technologists and Customer Service Representatives as required.
+ Assist customers in developing continuous quality improvement (CQI) tools and programs.
+ Attend local, regional, national, and international conferences and seminars to remain up to date with latest products, services, and research.
**Education**
+ Provide education support to our customers regarding teaching of home and in-centre hemodialysis best practices. Develop and/or provide feedback for the design of educational tools.
+ Provide clinical expertise to assist unit staff to measure specific patient outcomes, utilizing the FME Canada CQI process.
+ Other duties as assigned.
**PHYSICAL DEMANDS AND WORKING CONDITIONS:**
The physical demands and work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to physically cover and maintain regular face to face contact with customers over a large geographic area. Extensive travel by automobile, train or airplane is often necessary to cover the assigned territory and includes overnight stays. Contact with customers by phone alone is not adequate. On some occasions, consecutive weeks of training might prevent travel home over the weekend in between weeks in consideration of the local travel restrictions and/or availability. Occasional weekend work necessary to support trade show events, customer training and support, and equipment evaluations. Lifting requirements include setting up portable booths, occasional lifting and transporting medical equipment and supplies for purposes of in servicing customers.
**EDUCATION**
+ Bachelor of Science Degree in Nursing (BScN)
**EXPERIENCE AND REQUIRED SKILLS**
+ Current Provincial Registered Nurse Certification of Competence
+ CNA Certification in Nephrology Nursing (or to be completed within one year from hire date)
+ Current hemodialysis or peritoneal dialysis experience is mandatory.
+ Current experience in patient and/or staff teaching.
+ Demonstrated ability to interact with all members of the renal team.
+ Computer literacy in Microsoft Office and applications
+ Ability to travel extensively and work flexible hours.
**RELATIONSHIPS**
Internal Contacts: Maintain positive professional relationships with internal employees, peers, and supervisors.
External Contacts: Maintain positive professional relationships with all customers.
**SUPERVISION**
N/A
**_The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position._**
Supports FME Canada's mission, vision, core values and customer service philosophy. Adheres to the FME Canada Compliance Program, including following all regulatory and division/company policy requirements.
Provides superior service and product support to Canadian customers as assigned. Main function as a hemodialysis (HD) resource, with possible peritoneal dialysis (PD) and pharmaceutical resource assistance, as required.
**DUTIES / ACTIVITIES** :
**CUSTOMER SERVICE:**
+ Responsible for driving the FME Canada culture through values and customer service standards.
+ Accountable for outstanding customer service to all external and internal customers.
+ Develops and maintains effective relationships through effective and timely communication.
+ Takes initiative and action to respond, resolve and follow up regarding customer service issues with all customers in a timely manner.
**PRINCIPAL RESPONSIBILITIES AND DUTIES:**
**Dialysis Delivery System Evaluation and ongoing clinical customer support:**
+ Conduct set up of FME Canada hemodialysis delivery system clinical evaluations.
+ Provide ongoing on-site clinical support to staff evaluating the FME Canada dialysis delivery system by demonstrating how they are used to provide safe and effective patient care.
+ Work closely with respective Territory Manager, respond to questions and concerns about the FME Canada dialysis delivery system.
+ Assist in the training and orientation of new Fresenius employees.
**Clinical Consultant Support**
+ Assist in the creation of new training tools for FME Canada customers and staff.
+ Provide staff education/orientation to new Territory Managers, Technologists and Customer Service Representatives as required.
+ Assist customers in developing continuous quality improvement (CQI) tools and programs.
+ Attend local, regional, national, and international conferences and seminars to remain up to date with latest products, services, and research.
**Education**
+ Provide education support to our customers regarding teaching of home and in-centre hemodialysis best practices. Develop and/or provide feedback for the design of educational tools.
+ Provide clinical expertise to assist unit staff to measure specific patient outcomes, utilizing the FME Canada CQI process.
+ Other duties as assigned.
**PHYSICAL DEMANDS AND WORKING CONDITIONS:**
The physical demands and work environment characteristics described here are representative of those employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Must be able to physically cover and maintain regular face to face contact with customers over a large geographic area. Extensive travel by automobile, train or airplane is often necessary to cover the assigned territory and includes overnight stays. Contact with customers by phone alone is not adequate. On some occasions, consecutive weeks of training might prevent travel home over the weekend in between weeks in consideration of the local travel restrictions and/or availability. Occasional weekend work necessary to support trade show events, customer training and support, and equipment evaluations. Lifting requirements include setting up portable booths, occasional lifting and transporting medical equipment and supplies for purposes of in servicing customers.
**EDUCATION**
+ Bachelor of Science Degree in Nursing (BScN)
**EXPERIENCE AND REQUIRED SKILLS**
+ Current Provincial Registered Nurse Certification of Competence
+ CNA Certification in Nephrology Nursing (or to be completed within one year from hire date)
+ Current hemodialysis or peritoneal dialysis experience is mandatory.
+ Current experience in patient and/or staff teaching.
+ Demonstrated ability to interact with all members of the renal team.
+ Computer literacy in Microsoft Office and applications
+ Ability to travel extensively and work flexible hours.
**RELATIONSHIPS**
Internal Contacts: Maintain positive professional relationships with internal employees, peers, and supervisors.
External Contacts: Maintain positive professional relationships with all customers.
**SUPERVISION**
N/A
**_The duties listed in this job description are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position._**
This advertiser has chosen not to accept applicants from your region.
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6
Cash Application Specialist
Mississauga, Ontario
Compass Group
Posted 3 days ago
Job Viewed
Job Description
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
# **Job Summary**
Now, if you were to come on board as our Cash Application Specialist, we’d ask you to do the following for us:
- Apply customer payments (checks, ACH, and credit cards) to appropriate accounts and invoices.
- Reconcile customer accounts and resolve payment discrepancies or unapplied payments.
- Research and resolve short payments, overpayments, and unidentified remittances.
- Prepare and post journal entries for daily transactions, and accruals for month end purposes.
- Maintain and update customer records related to cash receipts.
- Collaborate with collections and billing teams to ensure accurate application of funds.
- Communicate with customers, banks, and internal departments regarding payment issues.
- Process adjustments, write-offs, and credits/debits as required.
- Generate daily, weekly, and monthly cash application reports.
- Support month-end and year-end closing activities.
- Ensure compliance with internal controls and company policies.
Think you have what it takes to be our Cash Application Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful in the role:
- Minimum two years of experience with a computerized accounting environment (JD Edwards experience preferred) in a complex fast paced organization.
- Diploma in Accounting or equivalent with a solid understanding of accounting principles.
- Proficient in Microsoft Office applications.
- Excellent verbal and written communication and interpersonal skills.
- Solid analytical, interpretive and problem-solving skills.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact for further information.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
# **Job Summary**
Now, if you were to come on board as our Cash Application Specialist, we’d ask you to do the following for us:
- Apply customer payments (checks, ACH, and credit cards) to appropriate accounts and invoices.
- Reconcile customer accounts and resolve payment discrepancies or unapplied payments.
- Research and resolve short payments, overpayments, and unidentified remittances.
- Prepare and post journal entries for daily transactions, and accruals for month end purposes.
- Maintain and update customer records related to cash receipts.
- Collaborate with collections and billing teams to ensure accurate application of funds.
- Communicate with customers, banks, and internal departments regarding payment issues.
- Process adjustments, write-offs, and credits/debits as required.
- Generate daily, weekly, and monthly cash application reports.
- Support month-end and year-end closing activities.
- Ensure compliance with internal controls and company policies.
Think you have what it takes to be our Cash Application Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful in the role:
- Minimum two years of experience with a computerized accounting environment (JD Edwards experience preferred) in a complex fast paced organization.
- Diploma in Accounting or equivalent with a solid understanding of accounting principles.
- Proficient in Microsoft Office applications.
- Excellent verbal and written communication and interpersonal skills.
- Solid analytical, interpretive and problem-solving skills.
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact for further information.
This advertiser has chosen not to accept applicants from your region.
7
Atlassian Application Specialist
Montréal, Quebec
dcbel Inc
Posted today
Job Viewed
Job Description
Job Description
Job Description
Salary:
dcbel Inc. ( is a growing company developing technology and designing products that will make clean, efficient, and sustainable energy accessible to all because everyone in the world deserves energy without compromise.
dcbel at the leading edge of the residential energy revolution, enabling decentralized energy consumption and production through its vertically integrated suite of energy hardware and software products, and their supporting infrastructure. Our flagship product, the dcbel Home Energy Station, is a small wall mounted device that gives everyone ownership over their energy supply by using solar power to charge their EV and home, unlocking their EVs battery for backup power (V2H), and optimizing the energy flow between their solar panels, EVs, backup battery and the grid.
The opportunity
dcbel is looking to hire a Atlassian Application Specialist to work in our Information Services team. Reporting to the Chief Information Officer, the ideal candidate will be responsible for managing, configuring, and supporting Atlassian applications such as Jira, ease, xRay, Jira Services, Jira Automation, Confluence, confluence Automation, and Bitbucket to ensure their optimal performance and alignment with the company's business objectives.
Main responsibilities
- Oversee the implementation, upgrade, and maintenance of Atlassian applications.
- Provide technical support to end-users, resolve application-related issues, and conduct training sessions.
- Design and manage the integration of Atlassian applications with other software systems.
- Implement security measures to protect data and ensure compliance with industry standards.
- Monitor application performance and optimize their operation.
- Participate in projects related to the improvement of Atlassian applications.
- Maintain comprehensive documentation of configurations and user guides.
Key requirements
- Bachelor's degree in Computer Science, Software Engineering, or a related field.
- Minimum of 3 years of experience in managing Atlassian applications.
- Proficiency in Atlassian tools (Jira, ease, xRay, Confluence, Bitbucket), programming languages (Java, Python), and databases.
- Atlassian certifications (ACP-100, ACP-120, etc.) are a plus.
- Excellent communication skills, ability to work in a team, and problem-solving skills.
Bonus skills
- Bilingual English and French
Profile
- Entrepreneurial mindset, result oriented and strong EQ
- Autonomous, have ease in learning, good teammate, communication and problem-solving skills
- Highly structured and organized
- Excellent communication and presentation skills
What's in it for you
- Be part of a company that is backed by numerous globally respected investors and has world-changing patents in an industry changing for the first time in history.
- Grow your professional experience amongst blue chip partners and a close-knit team of committed and experienced energy experts who deeply care about the work they do.
- Full benefits package including Health insurance, Health virtual care, employee stock options plan (ESOP) and flexible hours. Parking available or with our employer commute program a short walking distance from Metro Namur.
This advertiser has chosen not to accept applicants from your region.
8
Cash Application Specialist
Concord, Ontario
The Pittsburgh Paints Canada Company LTD
Posted today
Job Viewed
Job Description
Job Description
Job Description
A Cash Application Specialist is responsible for accurately applying incoming payments to customer accounts, reconciling discrepancies, and ensuring timely and efficient cash flow. They work closely with accounts receivable, collections, and customer service teams to resolve payment issues and maintain accurate financial records.
Cash Application Specialist will report to the Cash Application Lead in Vaughan, ON. This is a hybrid position.
Responsibilities:
- Process and post incoming payments to customers‘ accounts accurately and timely
- Communicate effectively with customers to resolve open payments on account
- Collaborate with internal and external customers to resolve deductions and customer inquiries
- Monitor payment schedules and ensure timely posting to meet deadlines
- Ensure compliance with company policies and internal controls
- Provide necessary supporting documentation during audits
- Other duties as assigned
Requirements:
- Proficiency in SAP and Microsoft Office a plus
- Bachelor’s degree in Accounting, Finance, or a related field a plus
- Proven experience in cash applications and accounts receivable
- Strong communication skills
- Able to work independently and manage multiple tasks
This advertiser has chosen not to accept applicants from your region.
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