58 Application Support Engineer jobs in Canada

Job Description

Job Type    Regular Full-Time
Remote Type    Hybrid
Location    Vancouver, Canada
Posting Range   $58,100 - $106,900

Love What You Do
Family is part of Definity, a Canadian, multi-channel, property, and casualty insurance company whose success is founded on our family of companies’ long history of delivering a superior experience for those who count on us. We’re proud to help our customers, broker partners, employees, and communities adapt and thrive in a world of constant change. Our success in transforming into a digital leader in our industry is driven by a talented and engaged team with a passion for innovation and high performance.

To us, a seamless user experience is as important as the people behind it. That’s why we hire the most service-oriented individuals in BC and empower them with the tools they need to wow both our broker network and their clients. If a vibrant atmosphere with great people and an ambitious culture sounds like your kind of fit, apply to join us today.

Our ambition is to be one of Canada’s leading and most innovative P&C insurers. Come be a part of our journey, and love what you do.

Family offers flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.

What can you expect in this role?
Reporting directly to the Director, Data Management, Analytics and Business Intelligence, the incumbent is responsible for the accuracy and integrity of the Company’s proprietary data.

Responsibilities

• Triage and analyze data issues reported from Family’s business units in a timely and appropriate manner
• Resolve data issues by creating SQL scripts that may be tested in a support environment and executed against the  production environment  
• Engage Development and QA team members as required to assist in production issues.
• Create, maintain and review database diagnostics, resolving and documenting identified data errors
• Provide regular proactive analysis of Family’s production databases to ensure data integrity
• Initiate change requests for data fixes for promotion to the production system
• Develop and maintain data structure knowledge in order to perform functions of role effectively and efficiently, including maintenance of the central repository of metadata (data dictionary)
• Ensure continuity across the Data Management Team (DMT) by scheduling and chairing quarterly meetings.  Distribute minutes at the completion of each meeting.
• Mentor and train DMT members.
• Document the DMT processes and procedures
• Ensure audit requirements with regards to data maintenance are strictly adhered to by all members of the DMT and notify management of any deviation to audit requirements Provide advice, assistance and quantitative analysis (decision making support) to the Business Support Services team.
• Participate in the test preparation and execution of project specific data changes as requested.
• Analyze and prepare broker/branch transfer scripts when requested by Marketing.  Co-ordinate execution of the scripts with TSG and MIS teams.
• Support the Company’s EFT process through designing, developing and maintaining automated scripts to identify, troubleshoot and resolve issues related to Electronic Funds Transfer (EFT) processes.
• Execute test cases using manual testing.
• Maintain and update automation processes
• Manage defects through the defect workflow

• Typically holds a technical or college diploma in Information Systems, Computer Science, or some other related area of study or equivalent in experience.
• Must be proficient with MS Office Suite
• Minimum of 2 years’ experience working with Structure Query Language (SQL), preferably with SQL Server
• Experience with Power Automate, UIPath or equivalent automation tool
• Previous experience in the Financial Services or Insurance industry is an asset
• Basic accounting knowledge
• Prior experience with PowerDesigner would be an asset
• Ability to analyze and solve complex problems
• Desire for quality and attention to detail
• Excellent documentation skills
• Excellent operational and organizational skills
• Strong interpersonal skills
• Ability to communicate with both technical and non-technical people
• Ability to work as part of a team
• Ability to work under pressure and within timelines

• Company share ownership program
• Retirement savings program with company-matched RRSP contributions
• Generous time away, including vacation, personal leave, and birthday leave.
• Paid volunteer days and company matching on charitable donations.
• Competitive salary and benefits, including educational resources, tuition assistance, and paid time off to study for exams.
• Focus on inclusion with employee groups, access to BIPOC counsellors, and access to programs for working parents.
• Wellness and recognition programs
• Discounts on products and services

Job Description

All successful candidates are required to reside within commuting distance of our Langford/Victoria office location.

Plexxis does not offer remote work opportunities.

Salary Range: $62,500 - $82,500

Purpose:

A professional customer facing position, the Support Specialist is accountable for resolving customer software-related questions in a timely, efficient and friendly manner. This position has a significant impact on customer satisfaction and contributes to the overall experience and value that each customer realizes through the use of Plexxis solutions.

Shift start times may vary depending on company needs/requirements

Duties & Responsibilities:

• Learn and be conversant in all aspects of the Plexxis Enterprise Resource Planning (ERP) system
• Be proactive in recognizing and efficiently resolving issues
• As required, diagnose and trouble-shoot issues post implementation software questions & issues
• Log all Service Desk issues
• Identify and escalate situations requiring urgent attention
• Successfully interact with customers - offering support, training and presentations
• Proactively reach out to customers for provision of support via telephone and email
• As voice-of-the-customer, communicate customer recommendations and concerns to the Project Manager & Account Manager Team leaders and the Programming Coordinator

Knowledge & Experience:

• Good Microsoft Office skills
• Strong communication skills
• Good organizational and time management skills

• Strong problem-solving skills

• Strong interpersonal skills
• Eligible to work in Canada

Other Skills & Qualifications: (are a plus but not required)

• Customer Care Experience
• General accounting principles
• College or university degree in one of the following: Business, accounting
• Experience preferred but not required:
• Estimating, construction estimating software, digital takeoff / computer screen takeoff, project management, construction management software, construction accounting software and financial reporting for the wall and ceiling industry

What's it like working at Plexxis?

The dress is casual, but our commitment to quality is not. At Plexxis, the working environment is a social one - built on mutual respect and collaboration. We are a team of extremely hard-working individuals who have a steadfast dedication to delivering amazing results to our clients. As such, we make it a point to provide each of our employees with the tools needed to do their job well, including:

• Competitive Salary
• Benefits
• Company gym
• A games room
• A commercial themed theatre
• Large, fully functional kitchen, dining area, BBQ and outdoor patio including lake views
• Access to local walking trails, parks and beaches
• Paid after hours

Our team genuinely appreciates each other and there is an authentic camaraderie and support network.

About Plexxis Software:

The Plexxis Drywall Enterprise Resource Planning (ERP) software maximizes the profit and efficiency of wall & ceiling contractors through expert consulting and a drywall estimating software that unites digital takeoff, costing, construction management, mobile applications and accounting solutions into a single, sophisticated - yet simple system.

Since 1999, our sole focus has been dedicated to the wall and ceiling trade a focus that has brought together an extraordinary wealth of knowledge, experience and expertise. From technology engineers, trainers and consultants, we have assembled the right people, the right product and the right service to deliver solutions unmatched in quality and customer focus.

Are you the perfect fit? Do you wish to;

• Work with a small, tight-knit group of hard-working, dedicated and fun individuals
• Enjoy the atmosphere of a rapidly growing, high energy company with an entrepreneurial spirit
• Be on the winning team - poised to emerge as the global leader
• Be challenged in the workspace, in the fitness room or even the billiards Caf
• Lose the stuffy environment (and politics) of big corporate and focus on delivering what the competition calls impossible

Growth. Learning. Opportunity.

Job Description

AM/PM Service® is a leader of Point of Sale Technology and Services operating for over 35 years. Proudly supporting local businesses in all communities, AM/PM is one of North America’s largest POS Dealer employing over 225 customer service driven team members coast to coast. Partnered with some of the industries most trusted & recognizable brands, AM/PM is seeking amazing individuals to join our team today! To learn more about AM/PM visit:

What We Offer

• A causal, fun, professional and culturally diverse work environment
• Training & growth opportunities
• Competitive salary & benefits package
• And much more…

We are currently looking for a full-time Software Helpdesk Support Agent  to join our team, starting immediately. If you have knowledge on NCR StorePoint POS Software, this is an asset.

Position Summary

The C-Store POS Helpdesk Representative will be responsible for resolving all levels of software related problems for our customers remotely. The successful candidate should be a self-starter and have the ability to work with limited supervision while maintaining excellent customer service. Please note, that this position requires regular on-call shift work along with weekend work rotation

Main Responsibilities

· Provide superior customer service and professional phone etiquette

· Provide swift problem identification and resolution

· Support multiple software solutions

· Provide diligent customer follow up

· Troubleshoot a variety of systems over the phone via remote desktop application

· Provide quality assurance through hardware staging activities

· Execute any and all duties pertaining to sales related activities

· Provide training of POS software remotely and on-site (as requested)

Qualifications

· Minimum of 2 years customer service experience

· Minimum of 2 years tech support experience

· Working knowledge of networking and mobile devices

· Excellent command of English, both verbal and written

· Demonstrated ability to work with minimal direction and exercise strong initiative, judgement and confidentiality

· Ability to learn and understand proprietary POS software systems quickly

· Ability to work effectively independently and in a team environment

· Interpersonal skills along with patience, understanding, proactivity and a customer-friendly attitude towards immediate problem identification and resolution and excellent customer service experience

· Knowledge of POS hardware including scanner/scales, receipt printers and EFT hardware is an asset

· Knowledge of support payment devices is an asset

· Bachelor's degree in Computer Science, Software Engineering or college equivalent is an asset

· Windows OS, SQL certification or equivalent experience is an asset

AM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.

AM/PM Service, established in 1987, is a premier POS solutions provider operating across Canada and the United States. The company offers end-to-end services—including hardware, software, installation, and support—customized to meet each client’s needs. Through strategic partnerships with leading brands and a commitment to innovation, AM/PM Service delivers reliable, cutting-edge solutions to a diverse range of industries. With over three decades of experience, it remains a trusted partner for businesses seeking scalable and effective POS systems. AM/PM Service is also recognized as a great place to work—valuing its people, investing in professional growth, and offering meaningful career opportunities in a dynamic, technology-driven environment.

Job Description

GlassHouse Systems (GHS) is an enterprise systems, and managed services solutions provider that develops, designs and deploys solutions for leading enterprises in Canada and the US. For almost 32 years, GHS has delivered an enterprise level of service and support to clients. Recognized with industry-leading awards each year, GHS translates this differentiation into positive client experiences

This role will be providing technical support to internal clients by addressing incoming queries and issues related to servers and systems, software, and hardware either in person or over the phone.

· Providing technical support to internal and external clients, including problem determination, resolution, and escalation as per the ITSM process

· Assisting customers to diagnose technical issues related to Windows, network, application services, and peripherals

· Documenting all incidents, outages, status, and resolutions in accordance with IT (Information Technology) Service Desk procedures

· Resolving and tracking incidents with network, servers, Windows/Linux OS, application services, and peripherals in accordance with IT Service Desk procedures

· Proactively utilizing IT resources to remain current with technology used in the company IT environment

· Deployment, planning, monitoring, data collection and analysis in customer environments

· Work independently with partner/vendor technical/sales teams to ensure hardware and software resources are available for the projects or users for the successful execution of projects

· Diagnose and trouble shoot desktop, laptop, and peripheral hardware devices

· Performing security administration functions for user access, data access, and remote access

· Issuing timely, accurate, and professional notifications regarding incidents impacting the user community or targeted service consumer

· Proactively managing high severity and priority incidents from identification to resolution

· Collaborating with internal/external IT resources to identify problems and restore services

· Contribute to the business process improvement projects

· Completing other duties or tasks as assigned

· Manage O365 environment for Internal users

· Managing JAMF Environment for internal Mac’s

· Strong verbal communication skills and excellent technical writing skills

· Customer service attitude, be prompt and responsive, be kind and understanding, be proactive and creative

· Dedicated team player and enjoys working in a fast-paced team atmosphere

· Ability to manage multiple priorities, commitments, and projects

· Must be able to develop content, and independently document features for target audiences

· Ability to think logically about issues and find efficient resolutions

What you'll get:

Competitive salary

Health benefits (medical, vision, dental)

Life insurance

Pension plan

Professional development

Amazing company culture

Free parking

Gym on-site

Join a team of professionals led by a diverse set of leaders from across the industry.

GlassHouse Systems commitment:

We believe that a diverse team is the key to innovation and growth. We are an equal opportunity employer that values diversity at our company and encourages all candidates to apply. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

GlassHouse Systems will accommodate individuals with disabilities through each stage of the recruitment process. Please advise us of any needs when your interview is booked and we will do our best to meet your needs.

Please note that all candidates have to be legally eligible to work in Canada.

Any offer of employment will be conditional upon a criminal record check.

GlassHouse Systems thanks all candidates for their interest, however only those selected to continue in the process will be contacted.

· Bachelor’s degree in information technology or similar discipline

· 3+ years’ experience in an enterprise IT environment and hands-on experience with large scale enterprise IT rollouts

· Located in Greater Toronto Area, and eligible for Protected B clearance

· Experience in Mac Support and Administration - JAMF

· Experience in Microsoft Administration - O365, Active Directory, Teams, SharePoint, Power Automate, Intune

· Demonstrated ability to understand complex IT systems with sufficient depth to troubleshoot highly technical and time sensitive issues

· Experience in ITSM process – incident, change and problem management

· Strong analytical skills

· Ability to present complex concepts in a clear, concise manner

· Some travel is required for this position

Nice to have:

· Entry level Support/Microsoft/networking certificates such as MS-900, Network + and A+ from CompTIA

· JAMF Certifications

· Some experience with programming & scripting languages (PowerShell, Python)

· Knowledge with public cloud platforms like Azure

· Experience in ITSM ticketing tool – Service Now

English

Work must be completed at the physical location. There is no option to work remotely.

Job Description

Summary The Technical Support Analyst is responsible for providing front-line technical support to all XTL users. Success in this role requires responding promptly to support tickets and minimizing business disruptions. When a request exceeds their scope, the analyst must escalate the issue to an appropriate IT subject matter expert. Participation in after-hours support is also required.
Beyond end-user support, this role includes responsibility for the daily maintenance and upkeep of XTL’s IT systems and network infrastructure. It requires a proactive, solutions-driven mindset to identify and resolve issues before they impact business operations.Key Responsibilities 1. End-User Support

• Ensure users can effectively perform their roles using the IT tools provided.
• Deliver support with a friendly, respectful, and solution-oriented attitude.
• Actively follow up on open cases to ensure resolution.
• Provide basic training on XTL systems and software (e.g., email, phones).

• Maintain user credentials and profiles within XTL systems.
• Enforce IT security protocols and compliance standards.

• Continuously seek improvements in IT processes and service delivery.
• Ensure optimal functioning of IT infrastructure and systems, including servers, networks, workstations, mobile devices, printers, and business applications.
• Proactively identify and resolve technical issues, escalating when necessary.
• Monitor system backups and perform data recovery as needed.
• Deploy IT equipment and software to end users.
• Document solutions and contribute to the IT knowledge base.
• Maintain a clean and organized IT environment.

• Microsoft Active Directory
• Microsoft 365
• Microsoft Windows Server
• VMware
• Windows 10/11 and macOS
• iPhone and Android mobile device support
• Microsoft SQL Server
• VoIP systems

• Strong customer service mindset with a focus on user satisfaction.
• Positive, respectful, and team-oriented attitude.
• Proactive and resourceful problem solver.
• Self-motivated with the ability to manage priorities and meet deadlines with minimal supervision.

For more information, please contact Purnima at ext. 9054

You’ll find your place at XTL!

To learn more about our job opportunities, visit our website: is an equal opportunity employer and embraces workplace diversity. All applications are considered equally regardless of whether they are submitted by a woman, a man, a member of a visible minority, an Indigenous person, or a person with a disability. Masculine terms are used solely for simplification.

We encourage all interested individuals to apply, but only those selected for an interview will be contacted.

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Job Description

JSI is looking for a candidate with system administration and software development experience in a Windows and/or Linux environment with a strong interest in working and learning about networking, unified communications, and application layer standards and protocols, as well as with scripting and some programming languages.

The team you would be joining is a day-to-day, 24/7 operational support team, where you will be exposed to daily challenges and issues for geographically diverse customers, in a fast-moving environment that will demand an ability to problem solve and deal with many different issues at the same time. The skills you develop in this team will be invaluable and rewarding for your future endeavors.

Note that fluency in English and the ability to obtain and maintain up to a Top-Secret security clearance (Canada) are mandatory requirements for this position. Bilingualism or proficiency in French would be an asset.

Responsibilities include, but are not limited to:

• Provide accurate and timely response and resolution to daily customer support issues.
• Deliver effective and concise verbal and written communications.
• Maintain system configurations and contribute to technology roadmap for customer systems.
• Analyze customer systems for software upgrades to ensure minimal impact to customer operations.
• Assist Engineering to diagnose/replicate technical issues.
• Provide support to Engineering for procedural documentation validation and testing to ensure that all technical documentation meets the needs of Technical Support.
• Help maintain corresponding documentation for Technical Support staff via KB articles and support related procedures.
• Participate in complex/Tier 3 engineering issues to assist with root cause analysis and/or work around solutions.
• Maintain an industry watch and interface with service providers to gather/analyze and report status/updates for new and existing interface protocol and standards requirements.
• Provide technical consultation to customers when required.
• Travel to customer site as required in support of complex technical issues or perform system maintenance. This can include international as well as domestic travel.
• Perform other related duties as assigned by team Management.
• Effectively use software including SQL, Wireshark, MS Office Suite, Cisco Webex.
• Dynamically shift priorities and adapt to changes to meet organizational and department requirements.
• Periodically perform weekend on-call duties.
• Provide occasional after-hours support during evenings and weekends for production application and server upgrades and patching.
• Provide on call 24-hour support during critical and business priority situations.
• Work on a rotational shift between the hours of 06:00AM to 8:00PM Eastern Time Monday to Friday.
• Dynamically shift priorities and adapt to ongoing changes in process, systems, or organizational structures to meet organizational and department requirements.
• Meet tight deadlines or schedules under pressure or stressful situations
• Escalate issues to the appropriate resource or Management
• Ability to work from home, when required, in a secure, private location where others cannot see or hear what you are doing.
• Must be willing to work a minimum of 2 days per week in office.

Education and Experience

• Degree, diploma, or certification in Computer Science or an equivalent combination of education and experience.
• A minimum of 5 years’ experience coordinating resolution of technical and business problems while managing multiple tasks and priorities
• A minimum of 5 years’ experience investigating and troubleshooting complex application and infrastructure availability and performance issues.
• Mandatory experience:
  • Supporting and troubleshooting Windows Server and Desktop solutions.
  • Supporting and troubleshooting LAN/WAN networks, VPNs, routing, subnets, and related hardware (switches, routers, firewalls).
• Preferred experience:
  • Experience with Linux, DataStax, Cassandra, Puppet, VMware/vSphere
  • Experience with ISDN, PRI & BRI, DSL and Remote Access technologies.
  • Experience with Dell PowerEdge and VRTX series servers
  • Experience with Atlassian Confluence, Microsoft Dynamics NAV, Cisco Webex, Azure DevOps Server
  • Working with ticketing software to create and maintain up to date and detailed support tickets

Additional Competencies

Demonstrated ability to:

• Apply principles of logical or technical thinking and creative problem-solving skills to a wide range of intellectual and practical problems.
• Effectively work independently as well as within a team environment.
• Build positive relationships to advance business relationships, knowledge, innovation, to meet TS and customers’ needs.
• Demonstrate integrity, creativity, and enthusiasm in achieving results.
• Use strong oral and written communication and interpersonal skills to effectively present technical information, respond to questions from staff and customers, and act as a resource for providing detailed reports effectively to diverse groups of people at various levels within an organization.  
• Be extremely motivated, possessing strong analytical, listening, and interpretive skills to facilitate leadership.   
• Have a strong understanding of deadlines and commitment to schedules. 
• De-escalate conflicts or stressful situations.

Founded in 1979, this privately-owned technology company is the North American leader in designing and developing acquisition, collection and analysis solutions for law enforcement and intelligence communities.

With 4Sight – JSI’s single, unified, product suite – customers can combine any number of disparate data sources into a highly intuitive, visually-focused platform. The result? JSI’s customers spend less time working with data and more time seeing patterns, understanding trends, and gaining perspective (and making the world a safer place).

With over 400 employees and a strong, growing global presence in Canada, the U.S., Australia, and Germany, JSI is not only the dominant player in its industry, it is also known for its fun, high-performing, purpose-driven corporate culture.

In accordance with the Accessibility for Ontarians with Disabilities Act (AODA), JSI will provide accommodation-accessible formats, and communication supports for the interview process upon request.

Job Description

Technical Support Analyst
Vernon, BC
(On-Site)

Role Description:

The Technical Support Analyst is responsible for defining Team Member facing hardware standards, and for working with team members, vendors, and suppliers to ensure hardware, applications, and related technologies options are appropriate. The Technical Support Analyst is also responsible for managing the design, implementation, installation, and support of the environments for all office and field locations.

Responsibilities:

Technical Support and System Maintenance:

• Respond to, track, and report team members’ break/fix, service, and access requests in a timely manner.
• Install, configure, and provide 2nd-tier support for team member technology devices, tools, and software solutions in both corporate and remote operational locations.
• Build and maintain all Windows desktop images according to industry best practices.
• Automate the deployment of images and applications.
• Configure and support workstations in a Windows networked environment.
• Configure and support printers in a Windows networked environment.
• Configure and support industrial handheld devices.
• Support VoIP Telephony and Video Conferencing.
• Install hardware and networking equipment.
• Participate in the commissioning of the technology infrastructure for corporate office locations and new operational locations for Stores, warehouses, and retread plants.
• Manage and administer team member devices and productivity-related technology solutions such as telephony systems, printing/scanning / faxing systems, and video conferencing systems.
• Establish and maintain close working relationships with vendors and service providers.
• Adhere to the established processes and procedures within the IS Department.
• Requirement to participate in after-hours on-call rotation.

Planning, Development, and Project Support:

• Participate in the planning of IS-related activities and tasks related to new Kal Tire operational locations.
• Initiate and direct the capacity planning and development of long-term strategies for team member hardware, software, and productivity solutions.
• Work closely with team members from other IS Departments and contractors to ensure installations, upgrades, or other changes occur in a coordinated and efficient manner.
• Lead projects when requested, including defining project requirements, project plan, task lists, milestones, and phases.
• Own project progress by tracking activity, publishing progress reports, and taking action when required to resolve problems.

Documentation of Processes and Technical Specifications:

• Create, update, and maintain reference documentation relevant to each location’s IS configuration for use during future changes or technical support activities.
• Maintain clear and detailed documentation for all core responsibilities and associated technologies.
• Keep abreast of technical and industry developments.
• Provide leadership and mentorship to team members.
• Prepare and deliver informative, well-organized presentations and communications.

Job Requirements:

• Minimum 2 years’ experience providing technical support in a domain environment.
• Experience supporting Windows Operating systems.
• Experience with Software and Operating System Deployment, Computer hardware support, Software support, Thin Clients, Industrial Windows Mobile Devices.
• Experience with VoIP telephony systems, TCP/IP-based networks, Switch and router configuration and troubleshooting, and Networked, medium to high volume printers.
• Experience with Remote Support Software, Call Tracking Software, ITIL, Mobile Device Management, Application Virtualization, and Active Directory.

Knowledge, Skills, and Abilities:

• Strong verbal communication and active listening skills.
• Strong troubleshooting skills.
• Creative, innovative thinking, leadership, and solid presentation skills.
• Skilled in liaising with teams to coordinate activities of business, technical, and vendor stakeholders.
• Working knowledge of business applications and technology standards in an enterprise environment.

Education:

• Post-secondary graduate with a degree, diploma or certificate in computer science or equivalent combination of education, training, and experience.

Special Requirements:

• Travel to Kal Tire locations.
• Evening and occasional weekend work may be required.
• Valid BC driver’s license.

What We Offer:

• The target compensation for this role is $67,090-$77,110 per year based on experience.
• We offer a clear path for career advancement with wage increases along the way.
• Comprehensive medical and dental benefits.
• Employee Assistance Program.
• A group RRSP/DPSP matching program.
• Discount on tires and mechanical services.
• Positive work culture, opportunities for growth and development, and work-life balance.
• Opportunities for professional development, such as training programs, mentorship, and tuition reimbursement.

To be considered for this position at this time, candidates must be legally eligible to work for any Canadian employer.