268 Application Support Specialists jobs in Canada

RQ09698 - Jr. Application Support Specialist

Downtown, Toronto (Jarvis St)

Hybrid: 3 Days onsite / 2 days remote

- From October 20, 2025, the candidate is required to work onsite 4 days a week and 1 day from home

- From January 5, 2026, the candidate is required to work onsite 5 days a week fully

contract 5 months, possible extension

This position will support all operational work related to hosting client applications in the shared hosting environment of the Government Services, Shared Utility Service (SUS). They will perform roles such as operations support and queue manager, service request fulfillment lead and configuration management.

The Application Support Specialist has expertise in Middleware services and technology such as application hosting services, WebSphere, infrastructure configuration, network services and cloud services. This position will provide support for the larger SUS team in hosting and supporting 200+ Java applications.

Operational tasks including incident intake and triage, service request fulfillment, change request assessment and implementation, and general reporting and data analysis.

Skillset :

Experience with middleware application suite such as but not limited to:

o IBM WebSphere Application Server NDM and Liberty

o IBM DataPower

o Deployment Automation - Urban Code Deploy and Urban Code Velocity

o Middleware Monitoring tools e.g. ITCAM, Dynatrace

o Cloud technology including OpenShift, Kubernetes and Ansible

o Experience with ITIL Incident Management process

o Experience with ITIL Change Management process

o Experience with Remedy/eSMT or other service management tools

o Experience with reporting tools and data visualization e.g. PowerBI

o Demonstrate strong communication and problem solving skills

o Experience with standard MS office suite

o Demonstrate initiative and responsiveness

Must haves:

• IBM WebSphere Application Server
• Deployment Automation - Urban Code Deploy and Urban Code Velocity
• Middleware Monitoring tools e.g. ITCAM, Dynatrace
• Cloud technology including OpenShift , Kubernetes and Ansible
• Experience with ITIL Incident Management process
• Experience with ITIL Change Management process

Location: Toronto, Ontario, Canada
Job Type: Full-time, Permanent
Work Hours: 37.5 hours per week
Salary Range: $65,600 $8,400 CAD annually (based on skills, experience, and location)

About the Opportunity

DF Booking Recruitment Services works with reputable employer partners across Canada, the USA, Europe, the UK, Australia, and beyond. We help connect qualified candidates with top employers who are actively hiring.

Note: DF Booking Recruitment Services is a staffing and recruitment agency. We are not the direct employer.

Job Description

As a Systems/Application Support Specialist , you will play a key role in ensuring stability, availability, and performance of critical systems and applications. You will provide technical support, incident management, and collaborate with stakeholders to deliver high-quality IT services that align with business needs.

Key Responsibilities

• Perform controlled resolution of incidents and problems, including prioritization and escalation.

• Ensure applications/systems availability meets or exceeds service standards.

• Partner with stakeholders to schedule, package, and release new applications.

• Monitor and maintain production environments to reduce operational risk.

• Provide day-to-day support, including accurate problem identification and timely resolution.

• Deliver effective application/system support and maintain proper documentation.

• Participate in change management and ensure smooth implementation of releases.

• Collaborate with internal teams and external vendors when required.

• Support disaster recovery planning and testing.

• Adhere to compliance, security, and operational standards.

Requirements

• Undergraduate degree or Technical Certificate in IT or related field.

• 35 years of relevant experience in systems/application support.

• Strong knowledge of incident and change management processes.

• Familiarity with application monitoring, troubleshooting, and system integration.

• Ability to manage workload, prioritize effectively, and meet deadlines.

Assets

• Experience with production environment stability and performance monitoring.

• Knowledge of scripting or automation tools.

• Strong problem-solving and analytical skills.

• Previous experience supporting large-scale enterprise applications.

Compensation & Benefits

• Salary range: 65,600 98,400 CAD annually .

• 37.5 hours per week.

• Overtime or shift premium opportunities.

• Benefits package (may include health, dental, and retirement plans).

• Ongoing training and career advancement opportunities.

Recruitment Scope

For Local Candidates

• Apply directly without consultation fees.

• Standard screening and shortlisting process applies.

For International Candidates
This recruiter also recruits international candidates for selected opportunities. Please note:

• Some positions may offer visa sponsorship; however, these opportunities are limited and involve costs.

• Before we can process your application, you must book a 50 consultation . During this session, our team will:

  • Evaluate your CV and qualifications.

  • Conduct background checks.

  • Advise on sponsorship possibilities.

  • Guide you on next steps for placement.

Airfare, accommodation, and settlement support are not included unless specified by the employer.

Application Process

• Submit your CV/resume via the DF Booking Recruitment portal.

• Local candidates will be contacted if shortlisted.

• International candidates must first book a 50 consultation (Insert Booking Link)

• Shortlisted candidates will be scheduled for interviews with our employer partners.

Apply Now
Click On The Apply Button Below and Apply

International Candidates Book Your 50 Consultation Today
  Book Your Consultation Here

**About Us**
We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. 
Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today!
**Job Title: Application Support & Training Specialist - HVAC/R**
**Location:** Brantford, ON
**Travel** : 30%
**Job Summary**
If you are a technically skilled HVAC/R professional with a passion for customer support, training, and business development, Copeland has an exciting opportunity for you! Based in our Brantford, ON location, you will support internal and external customers through application engineering, technical support, and the delivery of impactful training programs. This role bridges technical expertise with customer engagement by ensuring Copeland products are applied effectively while advancing industry knowledge through training initiatives.
**Key Responsibilities**
**Application** **Support**
+ Deliver best-in-class application support to OEMs, wholesalers, contractors, and end users.
+ Provide detailed technical solutions for product application, performance, and troubleshooting.
+ Investigate product application and quality issues, identify root causes, and recommend solutions.
+ Perform and verify compressor inspections, controls, and equipment selections using Copeland tools.
+ Make technical recommendations, challenge conventional thinking, and support business cases.
+ Serve as an expert in compression technologies and Copeland products.
+ Understand customer needs, identify & communicate opportunities
**Training** **Specialist**
+ Deliver annual training calendar aligned with sales, marketing, and technical services objectives.
+ Create and deliver comprehensive training programs, including multi full-day courses on product, integration, installation, and service training for internal and external audiences.
+ Ensure training programs remain current, relevant, and measurable through customer feedback and engagement metrics.
+ Support the Copeland Technical Specialist (CTS) program, including communication and development of graduates.
+ Travel to customer sites, wholesalers, OEMs, and training facilities across Canada and the U.S. to both deliver training sessions and participate as a trainee in professional development programs.
+ Understand customer needs, identify and communicate opportunities
**Qualifications & Competencies**
+ Strong technical knowledge of refrigeration and air conditioning systems.
+ Proven ability to develop and deliver engaging technical training programs.
+ Excellent communication skills in various settings (one-on-one, group, technical, and non-technical).
+ Ability to anticipate customer needs and problem-solve effectively.
+ Skilled in building strong internal and external networks.
+ Commitment to customer experience and continuous improvement.
**Education & Experience Requirements**
**Required:**
+ Certificate of Qualifications 313A (Commercial Refrigeration Mechanic).
+ 10+ years of HVAC/R industry experience.
+ Previous experience teaching or delivering technical training.
+ Experience supporting OEMs, wholesalers, contractors, and end users
+ Authorization to work in Canada without sponsorship now and in the future.
**Preferred:**
+ Proficiency in Microsoft Office Suite.
+ Ability to freely travel between Canada & U.S. strongly preferred (for occasional internal trainings)
**Our Commitment to Our People**
Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That's why everything we do is geared toward a sustainable future-for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial.
We invest in our employees to ensure they have the marketplace knowledge, skills, and competencies to bring this purpose to life while competing and leading in a global economy. Our training programs focus on end-to-end development, from onboarding through senior leadership.
Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, defined contribution pension plan and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. 
Our success is measured by the positive impact we make on people, our communities, and the world through our unwavering focus on environmental, social, and regulatory progress. Learn more about us!
**Our Commitment to Inclusion & Belonging**
At Copeland, we cultivate a strong sense of inclusion and belonging where individuals of all backgrounds, and with diverse perspectives, are embraced and treated fairly to enable a stronger workforce. Our employee resource groups play an important role in culture and community building at Copeland.
**Equal Opportunity Employer**
Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment.
If you have an accommodation need, please contact Human Resources or to make appropriate arrangements. 
**No calls or agency requests please.**
With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.

Job Description

Job Description

Application Development & Support Specialist * Burlington, ON * Full-time, permanent role (Monday – Friday), Remote working is a possibility. * Opportunities for growth and development About Us PHD Solutions Inc. is a boutique provider of custom-built software solutions for the modern enterprise. We specialize in creating large-scale, distributed solutions running on the web as well as mobile and embedded devices. Our clients hail from a range of industries including security firms, Transportation & Logistics and Health Care. We have a casual environment, offer an excellent work-life balance and a great corporate culture. We all love what we do and support one another in personal and professional development. We know that it’s okay to not have all the answers but believe it’s important to be excited about learning new things and finding creative solutions to problems. Here’s what else we offer: * Hybrid / Remote working conditions * Competitive salary * Health benefits * 3 weeks’ paid vacation to start * Profit sharing potential The Opportunity We are looking to expand our team in order to meet demand for our expertise. We’re looking for people who understand that excellent software design is a work of art. People who strive to do their best at all times. People who are up to the task of tackling difficult challenges and thriving on the satisfaction gained when the challenge is met. As an Application Development & Support Specialist, here’s what you’ll be doing: * Working closely with client stakeholders to review and resolve Tier 2 and Tier 3 support requests. * Coordinating with the development team to report and prioritize bugs and work on implementing system improvements. * Monitoring and maintaining the platform by executing specific tasks as required. * Suggesting and implementing features and utilities that enable continuous improvement. * Debugging and addressing bugs * Implementing appropriate features This is an exciting opportunity to play in multiple buckets of the development process and create something spectacular. You’ll enjoy mentorship from our senior team members, and have many opportunities to learn, grow, and expand your skills, while serving as a mentor to more junior team members too. If this sounds like something you might be interested in, let’s talk! Requirements and Qualifications * Strong technical acumen and the ability to diagnose and resolve complex issues related to web-based applications. * 3+ years .NET C# web development experience * 3+ years technical support / software development experience * 3+ years relational database, database management experience (preferably MS-SQL Server). * Familiarity with React and TypeScript * Strong spoken and written English communication skills to interact effectively with both technical and non-technical users. * Excellent organizational, problem-solving, and critical-thinking skills. Nice to have qualifications: * Previous experience in a technical support role is highly preferred. How to Apply  Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. We believe that diverse teams build better products, and as such we are committed to equal employment opportunity for all applicants. We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.

Job Description

Job Description

Company Description

Who We Are

One Company. Hundreds of Products. Endless Possibilities. Ply Gem is North America's leading manufacturer of exterior building materials, including windows, siding, stone, and 40 other categories. At Ply Gem, we provide the nation's residential builders, remodelers and architects with access to a comprehensive range of building products. From new construction to repair, remodel and replacement, our full line of building products provide quality and value for all types of projects.

Ply Gem Canada is a growing company in the building products industry backed by Cornerstone Building Brands, providing us with stability and strength in the North American market. Cornerstone Building Brands is the largest manufacturer of vinyl windows in North America with brands you’ve come to know and trust. We have endless building product options from standard to specialty to customized to whatever you’re looking for. But it’s our service capabilities that sets us apart.

At Ply Gem Canada, we strive to produce a continuous stream of market leading products and services. We are creative and seek to recognize, embrace and apply new ideas and commercialize them more quickly than our competitors. We relentlessly seek to raise the bar on our products and services. We establish a reputation for innovation, quality and service that differentiates us from our competitors and enables us to tailor products and services to be the market leader.

Our building solutions are the cornerstone of the communities we serve. We believe every building we create, and every part of that building, positively contributes to communities where people live, work and play.

Why Join Our Team

Our employees are empowered to make a meaningful impact on our success while pursuing a wide range of opportunities to meet your personal aspirations for development and advancement within a stable, growing Canadian industry leader.

What You Can Expect from our Company

• You will be Part of a Winning Team

• You Can Capitalize on Your Opportunities and Make an Impact

• You Will Be Well Rewarded for Your Contributions to our Success

• You’ll work for a growing company with an excellent reputation in our sector for providing great products and customer service

• Competitive and tangible rewards that provide fair compensation relative to expectations and effort including base earnings, benefits for you and your family, and contributions toward your retirement savings

• Competitive vacation time and flexibility in work schedules and location consistent with your role

• Resources and support to help you manage your personal wellness

What the Company Expects of our Team

• Bring yourself fully to work each day

• Playing your role on the team so together we Win as One

• Welcoming and Driving Change to support our continued evolution

• Help drive the success of our Canadian Business through living our universal core values

• Making an Impact to ensure our continued success

Job Description

POSITION OVERVIEW

Reporting to the Application Support Manager, the Application Support Analyst provides front-line technical and business support for Ply Gem Canada business applications. This role will be responsible for taking calls and tickets from both internal users and customers and following them through to completion. The ideal candidate will have a passion for delivering high quality customer service, excellent communication skills, a good mix of technical skills and business process knowledge, and be able to work with little supervision in a complex environment.

RESPONSIBILITIES

• Provide front-line support for the company’s AccuQuote system as well as other applications as required.
• Create system and user documentation for multiple applications and processes that is thorough, complete, professional, and easy to understand.
• Communicate to end users and business leaders about impending system changes.
• Provide technical support to internal end users as well as customers.
• Work with the Product Knowledge (PK) team to investigate and communicate issues related to PK.
• Perform application & PK testing and quality assurance for Ply Gem Canada business systems.
• Work directly with the third-party supplier of our AccuQuote system to resolve challenging issues.
• Meet all performance and availability KPIs for application support.
• Monitor the AccuQuote Support email mailbox.
• Administration of various AccuQuote system settings and features.
• Provide user training where applicable.

Qualifications

Education

    •     Degree/Diploma in Computer Science, or Information Technology or equivalent experience is preferred.

Experience

• Minimum one year experience in a customer service or front-line support role required.
• Experience working in software development or information technology is preferred.
• Experience working in the home building or window & door industry strongly preferred.
• Prior experience in the roles of Application Support, Tech Support, I.T. Business Analyst or I.T. Quality Assurance is an asset.
• Experience with enterprise level software is an asset.
• Experience with working and interacting in a fast paced, time sensitive, data driven environment is preferred.
• Experience in the manufacturing industry is an asset.

Skills/Abilities

• A passion for delivering excellent customer service.
• Excellent communication skills, both written and verbal.
• Strong organization and time management skills and the ability to work with little supervision.
• A talent for troubleshooting issues and finding creative solutions to unique problems.
• A desire for knowledge and the ability to learn new concepts quickly.
• Working knowledge of Microsoft Office products.
• Knowledge of Windows operating systems, basic computer hardware, and basic networking architecture an asset.
• The ability to work well as part of a team.

Additional Information

This is a temporary maternity coverage role with an anticipated duration of around 2 years.

Hybrid schedule: in-office one day per week

Ply Gem Canada is committed to an inclusive, equitable and accessible workplace. We encourage applications from all qualified candidates, including those with disabilities. We will accommodate applicants’ needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received relating to accommodation will be addressed confidentially.

Job Description

Job Description

Aviso Wealth:

At Aviso, we are dedicated to improving the financial well-being of Canadians. As a leading wealth management organization, we are committed to leadership, innovation, partnership, responsibility, and community. Working with talented and energetic professionals who exemplify our values every day, you will quickly notice that our people and dynamic ‘oneaviso’ culture sets us apart. If you are looking for interesting and challenging work, at a company committed to its people, find out more about what Aviso has to offer at

The Opportunity:

We’re looking for an Application Support Analyst to join our IT team.

Reporting to the Manager, Technology Application Support, the Application Support Analyst is responsible for the administration, monitoring and maintenance of software infrastructures and applications.

Who you are:

• Service – You put your clients’ needs first. You advocate service excellence, and work to deliver client-centric solutions, and proactively develop strategic partnerships that allow Aviso to become a trusted advisor and partner
• Execution – You are committed to achieving your goals and to succeed. This includes focusing on “getting things done”, as well as recognizing and taking advantage of opportunities as they arise. You are consistently looking for ways to improve your personal best and see value in continuous improvement. You take accountability for your actions and learn from mistakes
• Collaboration – You work collaboratively with others with the common goal of driving positive results. Making meaningful contributions to your team to achieve organizational goals is a priority. You proactively encourage collaboration, build trust and inclusion, and work to establish effective relationships both inside and outside of the organization

What your day looks like:

• Manage and own delivery of application in collaboration with Aviso Business Units
• Lead and facilitate activities with vendors, including working closely with Aviso IT department with respect to the vendor roadmap
• Responsible for attending Focus Groups and Steering committees, coordinate with delivery teams for development work
• Review application releases for the apps under BAU scope and work with IT and Aviso Business units on these releases
• Manage day to day issues from Aviso Business Units with respect to the Applications
• Responsible for managing the BAU ticket queue/scope of work for various applications, Address regulatory, risk and audit requirement issues
• Responsible for managing all configuration changes for the Application
• Works with third party vendors with respect to data coming from the various Applications via SFTP, API, and other connectivity modes.
• Provide application support while recognizing bugs and opportunities for application enhancements and acts as a liaison between End-Users, Business Analysts and Developers
• Facilitate communication between technology teams and other departments on issue status and resolution
• Provide Overnight or weekend support for the applications on a rotational basis

Requirements

Your experience and skills:

• IT related Diploma or Computer Science degree
• 3-5 years as Tier1/Tier2 Application Support in enterprise environment and experience using a ticketing system
• Certificate in ITIL
• Experience with SFTP, API, and other connectivity modes
• Excellent customer service and interpersonal skills
• Aptitude for learning, understanding, and applying new concepts
• Excellent analytical, critical thinking and problem solving skills
• Strong organization and detail-orientation with a commitment to documentation
• Fluent communication skills in English are required and bilingual skills in French are an asset

Benefits

Why Aviso Wealth?

At Aviso Wealth, you will find a dynamic and inclusive culture that rewards innovation and celebrates success.
Here are a few things that set us apart:

• Competitive compensation package that rewards and recognizes individual contributions
• Excellent health, dental and insurance benefits to meet the diverse needs of our employees
• Generous vacation time, fitness benefit, parental leave top-up options
• Matching contributions to our retirement program
• Commitment to the continuous improvement of our staff through learning & development and an education assistance program
• Regular social events to foster teamwork

Your Information

By submitting your application, you consent to the collection, use, and disclosure of your provided personal information for the purposes of assessing your qualifications and suitability for employment with Aviso. Your information will be handled in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and relevant provincial legislation. Your data may be shared with authorized personnel involved in the recruitment process and retained only as long as necessary to fulfill these purposes or as required by law.

Further information is available on the Privacy link on our Career Page – Privacy Policies

Equal Employment Opportunity

Aviso welcomes and encourages applications from all qualified individuals including persons with disabilities. If you require an accommodation, we will work with you to meet your needs in all stages of the hiring process.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

No recruiters or agencies, please.

Company Overview:

Aviso is a leading wealth management and investment services provider for the Canadian financial industry, with approximately $145 billion in total assets under administration and management, and over 1,000 employees. We’re building a comprehensive, technology-enabled, client-centric wealth services ecosystem. Our clients include our partners, advisors, and investors. We’re a trusted partner for nearly all credit unions across Canada, in addition to a wide range of portfolio managers, investment dealers, insurance and trust companies, and introducing brokers. Our partners depend on Aviso for specific solutions that give them a competitive edge in a rapidly evolving, highly competitive industry. Our investment dealer and mutual fund dealer and our insurance services support thousands of investment advisors. Our asset manager, NEI Investments, specializes in investing responsibly. Our online brokerage, Qtrade Direct Investing®, empowers self-directed investors, and our fully automated investing service, Qtrade Guided Portfolios®, serves investors who prefer a hands-off approach. Aviso Correspondent Partners provides custodial and carrying broker services to a wide range of firms. We have offices in Toronto, Vancouver, Montreal, and Winnipeg. Aviso is backed by the collective strength of our owners: the credit union Centrals, Co-operators/CUMIS, and Desjardins. We’re proud to power businesses that empower investors .

A career with Aviso means being part of a group of talented, energetic professionals who live their values every day, and belonging to an organization dedicated to your success and career development. If you’re looking for interesting and challenging work, at a company committed to its people, apply to join our team.

Salary

This position is posted with an expected salary range of $3,000 - 90,000 CAD annually. Individual compensation packages are based on various factors unique to each candidate and the requirements of the position.

**Description**
Our purpose - Opening up a world of opportunity - explains why we exist. Here at HSBC, we use our unique expertise, capabilities, breadth and perspectives to open new kinds of opportunity for our more than 40 million customers. We're bringing together the people, ideas and capital that nurture progress and growth, helping to create a better world - for our customers, our people, our investors, our communities and the planet we all share. 
In Canada, HSBC Global Services (Canada) Limited (HGCA) is a wholly owned subsidiary of HSBC Global Services Limited.  Operating in Toronto and Vancouver, HGCA is part of a global service company, delivering services to support the operating entities of HSBC Group.  We have different capabilities that provide tools and processes to facilitate the functions, business and entities with their service management responsibilities. 
**About Us**
**MSS Tech** is a c.7,000-strong diverse, talented, and resilient engineering group that partners with our business and wider-bank colleagues to deliver industry-leading technology services. Our clients feel safe in the knowledge that, for us, production always comes first, anything less is failure. We constantly challenge boundaries, whilst engineering with safety and security. Continually building on our strongest assets - our people, maximising our potential, continuously stretching what it means to be a high performing organisation.
**About the Role**
Fixed Income, Currencies and Commodities (FICC) IT at HSBC is a global asset class covering Front to Back IT services for business lines including Global Debt Markets, Emergent Market Rates, Market Treasuries and Foreign Currencies & Commodities. It is a global team with strong presence in London, Hong Kong, New York, Paris, Toronto, Guangzhou, Krakow, Pune and Bangalore
The team is responsible for:
Pre trade systems allowing orders, market data streaming, market negotiations, Algo trading, live risk
A suite of primary trading systems, which support the trading and risk management capabilities of the desks, as well as all upstream & downstream connectivity and data feeds for all business functions
The generation of the P&L and risk numbers for the Fixed Income and BSM business
Tools which allow display/enrichment of data produced by relevant systems
The candidate is required to be involved in production support (via a rota) and be proactively engaged in improvements on automation. With the right candidate, there is potential for the new hire to grow into a technical lead for the region.
**As our Application Support Specialist, GC (Global Calypso) Fixed Income, you will:**
+ Working in Global Calypso Team, the candidate will oversee work items requiring:
+ To be a major team member in Global Calypso Team in Toronto to build the strategic solution for Fixed Income trading
+ Work in DevOps model to support the Front Office Traders
+ Build application for both GUI and backend to support EM Rates & SCP electronic trading
+ To support business in the region for EM Rates & SCP Global Calypso Team related requests
+ Work with local and global IT team closely to deliver the technology roadmap
+ Build and maintain the global infrastructure environment as a part of the team
**What Your Day will Look Like:**
+ Monitor the Global Calypso batches (6000 jobs) throughout the day and make sure they complete within SLA
+ Detailed troubleshooting & solutioning of control-m failures, user issues, data issues etc
+ For any upstream or downstream issues, interact with various teams & get the issues fixed to have Global Calypso system ready for users
+ Take handover from India team in morning of Batch & user issues and resolve them during day
+ Interact with UK, US users and help to resolve their queries around derivatives products and workflow
+ Collaborate with US & India dev for any enhancement and prod issue fix work
+ Implement & Enhance observability on Global Calypso GCP, AWS, HIC & On-prem platforms
+ Handle monthly regression, release & deployment cycles for Global calypso
+ Enhance & maintain CI/CD pipeline for all sub applications of Global Calypso
+ Collaborate with Risk control officers to mitigate the risks around Global Calypso application
+ Work on Poc's to adapt Global Calypso Devops tooling stack as per latest HSBC & Market standards
+ Collaborate with central Jenkins, Ansible, G3, DigiBA, GCP teams to adopt new deployment standards in Global Calypso pipeline
**Qualifications**
You´ll likely have the following qualifications to succeed in this role: 
+ Thorough knowledge of Calypso Product and its front to back functionality
+ Experience on workflow of Credit derivatives and IR derivatives trade FO and BO system
+ Thorough understanding of Structured Credit products like TRS, CDS, Nthloss etc.
+ 10 years of experience of supporting mission critical application
+ Experience of working with front office traders and product controllers on day-to-day basis to provide IT help & support
+ Hands on Experience in Cloud Technologies (GCP or AWS)
+ Well versed with any job scheduling tool (Control-M experience will be added advantage)
+ Sybase Database experience
+ 10 years of proven Devops experience in successfully creating & maintaining complex Devops solutions (Jenkins, Github, Ansible, G3)
+ Experience of working in Capital markets domains
+ Clear understanding of industry trend and ability to implement
+ Experience in executing POCs and demonstrating to stakeholders
+ Business knowledge in Fixed Income is a plus
+ Able to work with global teams and navigate in an international environment
+ Seeks solutions and is creative with it. Confronts blocking issues
+ Must have strong English communication skills
+ Good inter-personal skills, time management skills are required
Skills preferred, but not mandatory:
+ Sybase Database development knowledge
+ Calypso accounting knowledge
+ Python development experience
In compliance with applicable laws, HSBC is committed to employing only those who are authorized to work in Canada. Applicants must be legally authorized to work in Canada as HSBC will not engage in immigration sponsorship for this position. 
As an HSBC employee, you will have access to tailored professional development opportunities to ensure you have the right skills for today and tomorrow. At HSBC, our overall goal is to provide a competitive Total Reward Package, with an appropriate mix of fixed pay, and variable pay, as part of an employee's overall total compensation and benefits. Variable pay generally takes the form of discretionary, annual awards (sometimes referred to as a "bonus"). Additionally, HSBC offers a wide range of competitive and flexible benefits designed to help you improve your health and well-being, finances, and lifestyle.
All qualified applicants will receive consideration for employment without regard to age, ancestry, color, race, national origin, ethnicity, disability or medical condition, genetic information, military or veteran service, religion, creed, sex, gender, pregnancy, childbirth, caregiver status, marital status, citizenship or immigration status, sexual orientation, gender identity or expression or any other trait protected by applicable law.
**Job Field:** Technology
**Primary Location:** North America-Canada-Ontario-Toronto
**Req ID:** 000LC3N