254 Application Support Specialists jobs in Canada

Job Description

Salary: $51.082 - $63.854 per hour

Contribute to the City of Hamilton, one of Canadas largest cities - home to a diverse and strong economy, an active and inclusive community, a robust cultural and dining scene, hundreds of kilometers of hiking trails and natural beauty just minutes from the downtown core, and so much more. Join our diverse team of talented and ambitious staff who embody our values of sensational service, courageous change, steadfast integrity, collective ownership and being engaged empowered employees. Help us achieve our vision of being the best place to raise a child and age successfully. #BeTheReason

• Job ID #31313 - Application Support Specialist - Utility Billing
• Union: Non-Union
• Job Description ID #: 7841
• Close date: Interested applicants please submit your application by 4:00 p.m. on September 3, 2025.
• Internal applicants should apply with your work e-mail address. External applicantsare considered only after the internal posting process has been completed. Only applicants chosen for an interview will be contacted.

SUMMARY OF DUTIES

Reporting to the Supervisor, Business Applications, the Application Support Specialist Utility Billing is responsible for managing and supporting the technical architecture, integrations, and overall system functionality of the software for Hamiltons utility management team.

Through project and operational activities, this role requires deep expertise in system administration, configuration, integrations, ITIL frameworks, and troubleshooting across multiple support levels. The successful candidate will ensure the stability, scalability, and performance of the software and related systems while contributing to the Citys technology and divisional roadmaps.

This position has regular access to confidential City data.

GENERAL DUTIES

Provides technical oversight and administration of the software and related systems, including configuration, development, security, and optimization.

Works collaboratively with internal and external stakeholders to review change requests, develop overall solution designs, and provide operational support. Develops functional and technical specifications from detailed business requirements. Ensures that development and deployment activities adhere to established policies, procedures, and best practices including reviews and approvals and signoffs at each stage.

Works collaboratively with IT resources, business stakeholders, and vendors to support integrations between the software and other enterprise applications and services, as well as third party applications and services.

Develops, documents, and communicates operating and support processes for system and software management using best practices.

Captures, maintains, and updates software configurations in accordance with business requirements, change procedures, functional design updates, issue fixes. Defines configurations, including user roles, user groups, and permissions to ensure secure and controlled access.

Leads development and implementation tasks identified on project plans to achieve goals, deliverables, and timelines.

Works collaboratively with Solution Architects, Enterprise Architects and Security to maintain system architecture documentation and identifies solutions for new business requests.

May be assigned to an initiative or project requiring the individual to take direction from other IT Managers, Supervisors and/or Project Managers.

Collaborates with vendors, internal stakeholders, and business units to troubleshoot system issues, enhance functionality, and implement application customizations and enhancements while adhering to industry and business best practices.

Ensures alignment with ITIL best practices for incident management, problem resolution, and change control processes.

Leads the development and documentation of standard operating procedures, knowledge articles, technical standards, governance policies, and best practices for application usage.

Responds to application issues from the user community, normally via the IT Service Management (ITSM) application, to troubleshoot problems. Works with other Information Technology staff as required to resolve issues and identifies root cause. Escalates and resolves issues and requests with application vendors, staff, and other business stakeholders as required.

May be required to provide on-call support to users.

Works in accordance with the provisions of applicable Health and Safety legislation and all City of Hamilton corporate and departmental policies and procedures related to Occupational Health and Safety.

Performs other duties as assigned, which are directly related to the major responsibilities of the job.

QUALIFICATIONS

1. University Degree or College Diploma in Computer Science, Information Systems, or related discipline.
   
2. Five plus years of experience in IT technical support, system administration, or enterprise software implementation.
   
3. Extensive hands-on experience with an enterprise customer information system platform including system configuration, integrations, troubleshooting, and customizations while adhering to industry and business best practices.
   
4. Demonstrated experience in developing and configuring workflows to support business processes related to customer information systems. Experience with utility billing systems, specifically SpryCIS, is a strong asset.
   
5. Ability to lead incident resolution and root cause analysis for CIS platform related issues.
   
6. Working knowledge of Azure Active Directory fundamentals and ability to troubleshoot AD related issues, including single-sign on functionality.
   
7. Advanced working knowledge of SQL databases (ORACLE, Microsoft SQL Server).
   
8. Advanced working knowledge of reporting and data analytics platforms.
   
9. Familiarity with other ERP systems (ERP, GIS, CRM, HRMS) and their interactions with a customer information system solution.
   
10. Strong documentation skills, including technical design documents, integration mappings, and system architecture diagrams.
    
11. Working knowledge of application development lifecycles and supporting practices, including but not limited to application quality assurance and change/release management best practices.
12. Ability to translate business requirements into design, functional and technical specifications.
    
13. Knowledge of fundamental ITIL standards.
    
14. Proven analytical and problem-solving abilities.
    
15. Ability to make sound and logical judgments.
    
16. Strong interpersonal, written, and oral communication skills.

NOTE 1: As a condition of employment, the successful applicant(s) will be required to obtain a Criminal Record & Judicial Matters Check (CRJM), at their own expense, prior to beginning work in this position.

NOTE 2:

As a condition of employment, the successful applicant(s) will be required to undergo a Social Media Background Check which will be conducted by Human Resources. This report must meet the employers satisfaction to proceed with employment.

Disclaimer:

Be advised that Human Resources frequently audits resumes of internal/external applicants to ensure/validate information provided is consistent and trustworthy. Falsification of information provided at any time throughout the recruitment process may be grounds for disqualification, and for internal applicants, subject to discipline up to and including termination. Please note that your application may be shared with third party recruitment supports solely for the City of Hamilton position(s) to which you have applied. All resulting offers of employment will be provided directly from the City of Hamilton.

Terms:

The City is an equal opportunity employer that is committed to inclusive, barrier-free recruitment and selection processes.Consistent with our Values and Corporate Culture Pillars, the City of Hamilton is committed to providing equitable treatment to all with respect to barrier-free employment and accommodation without discrimination. The City will provide accommodation for applicants in all aspects of the hiring process, up to the point of undue hardship. If you have an accommodation need, please contact Human Resources as soon as possible to make appropriate arrangements.

Job Description

Application Development & Support Specialist * Burlington, ON * Full-time, permanent role (Monday – Friday), Remote working is a possibility. * Opportunities for growth and development About Us PHD Solutions Inc. is a boutique provider of custom-built software solutions for the modern enterprise. We specialize in creating large-scale, distributed solutions running on the web as well as mobile and embedded devices. Our clients hail from a range of industries including security firms, Transportation & Logistics and Health Care. We have a casual environment, offer an excellent work-life balance and a great corporate culture. We all love what we do and support one another in personal and professional development. We know that it’s okay to not have all the answers but believe it’s important to be excited about learning new things and finding creative solutions to problems. Here’s what else we offer: * Hybrid / Remote working conditions * Competitive salary * Health benefits * 3 weeks’ paid vacation to start * Profit sharing potential The Opportunity We are looking to expand our team in order to meet demand for our expertise. We’re looking for people who understand that excellent software design is a work of art. People who strive to do their best at all times. People who are up to the task of tackling difficult challenges and thriving on the satisfaction gained when the challenge is met. As an Application Development & Support Specialist, here’s what you’ll be doing: * Working closely with client stakeholders to review and resolve Tier 2 and Tier 3 support requests. * Coordinating with the development team to report and prioritize bugs and work on implementing system improvements. * Monitoring and maintaining the platform by executing specific tasks as required. * Suggesting and implementing features and utilities that enable continuous improvement. * Debugging and addressing bugs * Implementing appropriate features This is an exciting opportunity to play in multiple buckets of the development process and create something spectacular. You’ll enjoy mentorship from our senior team members, and have many opportunities to learn, grow, and expand your skills, while serving as a mentor to more junior team members too. If this sounds like something you might be interested in, let’s talk! Requirements and Qualifications * Strong technical acumen and the ability to diagnose and resolve complex issues related to web-based applications. * 3+ years .NET C# web development experience * 3+ years technical support / software development experience * 3+ years relational database, database management experience (preferably MS-SQL Server). * Familiarity with React and TypeScript * Strong spoken and written English communication skills to interact effectively with both technical and non-technical users. * Excellent organizational, problem-solving, and critical-thinking skills. Nice to have qualifications: * Previous experience in a technical support role is highly preferred. How to Apply  Our online application will give you the option to apply to this role as a complete person – not just a resume. The application will assess your qualifications, personality traits and workplace preferences, and should take 10 to 15 minutes to complete. After submitting, you'll receive an email inviting you to log in and view your assessment results. We believe that diverse teams build better products, and as such we are committed to equal employment opportunity for all applicants. We will review applications, with priority given to those who have completed the assessment and look forward to hearing from you.

Job Description

Salary:

THE COMPANY

Boyd Interactive (formerly Pala Interactive) is a full-service, real-money and social gaming technology provider and operator. The company offers a full spectrum of games, including casino, poker and bingo, across all distribution channels (web, download, tablet & smartphone) for real money and social gaming entertainment.

Boyd's strength is its relentless focus on high quality, high functioning, immersive software platforms run across high availability, high security, high transaction load infrastructure. Boyd Interactive is a technology company at its heart and is committed to being a mobile first developer of real-money gaming applications.

The Technical Application Support Analyst will be responsible for helping Boyd B2B and B2C customers to use Boyd Interactive software in efficient and productive ways. The Technical Application Support Analyst will assist the customers (internal and external) to resolve problems and find ways to use the software in the most optimized ways.

Major technical duties include:

• Respond to customer inquiries and issues related to Boyd applications, troubleshoot problems, and provide timely and effective resolution.
• Work closely with internal development and operations team to identify and resolve issues reported by customers.
• Escalate complex or critical issues to higher levels of support or development teams as necessary.
• Work with Boyds software vendors to coordinate integration data points.
• Use Boyds software tools to make a positive impact on the customers success.
• Understand customer requirements and construct the solution using Boyds software.
• Investigate the logs in Grafana to identify the issue.
• Perform root cause analysis of production issues.
• Analyze complex data that resides in relational database by using SQL queries.
• Manage communications with customers, at all levels, to maintain positive relationships.
• Implement and maintain a knowledge base to enable quick resolutions to customer issues and training purposes.

Requirements:

• Experience with using software tools and configurations.
• Experience in troubleshooting and resolving application issues.
• Good knowledge of relational database systems.
• Experience writing SQL queries to investigate data issues.
• Experience with monitoring tools such as Grafana.
• Software education is an advantage.
• Ability to adapt to new environments, and the ability to identify, propose and implement changes and improvements.
• Solid analytical and problem-solving skills.
• Strong interpersonal and communication skills, both written and verbal.

Soft Skills:

• Ability to work in a deadline driven, fast-paced environment.

• Innovative and creative.
• Independent and self-motivated.
• Enjoys and works well in teams, but also thrives in autonomy.
• Exhibits the important balance of patience and determination that allows entrepreneurial businesses to flourish.
• Organized and thorough.
• Collaborative team player, excited and willing to do what it takes to get the job done.

Job Type:Full-time, Permanent

Benefits:

• Casual dress
• Company events
• Dental care
• Disability insurance
• Extended health care
• Life insurance
• On-site childcare
• On-site gym
• On-site parking
• Paid time off
• RRSP match
• Tuition reimbursement
• Vision care

Work location: Hybrid - on site 3 days per week at the office in North York, ON M2J 5B5

Required Qualifications:

This is not a remote position. Are you comfortable working on a hybrid basis at the office 3 days per week?

Do you have 5 years of experience with writing SQL queries?

Do you have 5 years of experience using Grafana?

Bonjour,
Je suis Clémence, conseillère en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI.
J'interviens sur deux types de recrutement : temporaires et permanents.
Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers de l'informatique, développement, décisionnel et infrastructure.
Nous recherchons un(e) Analyste Support Applicatif Senior afin de rejoindre une équipe dynamique. C'est un poste permanent, 100% sur site, situé dans le Centre-Ville de Montréal.

Français Nous recherchons un profil senior, un minimum de 5 ans d'expérience dans un poste similaire sera requis.
Responsabilités :
- Fournir un support technique tout en assurant un suivi dédié et personnalisé auprès des clients et partenaires nord-américains de la structure.
- Collaborer avec les équipes de développement de l'entreprise pour faire remonter les problèmes liés aux produits et se tenir au courant de toutes les nouvelles fonctionnalités et caractéristiques des produits.
- Améliorer les logiciels et fournir un support continu à nos clients.
- Assister périodiquement aux activités de prévente, selon les besoins.

- Baccalauréat en informatique, ingénierie, systèmes d'information
- Minimum de 5 ans d'expérience dans un rôle similaire
- Maîtrise de l'anglais (le français est un atout)
- Forte capacité à effectuer plusieurs tâches à la fois et à prioriser plusieurs questions ouvertes en temps opportun
- Capacité à résoudre des problèmes et à décomposer des concepts complexes et des questions techniques
- Capacité à interagir avec les API et à décrire leur utilisation
- Expérience en JavaScript, C#, .NET, HTML5, SQL
- Connaissances techniques pratiques de Microsoft Windows Server (configuration IIS), SQL Server (configuration et scripts), Windows et Android OS
- Expérience de l'installation de serveurs Windows et VM-Ware
- Connaissance des réseaux (domaine, LAN et Proxies)
- Configuration de VM Microsoft Azure (équilibreur de charge, réseau de diffusion de contenu)
- Une expérience en gestion du personnel est un atout
***L'utilisation de l'anglais est requise pour ce poste pour les raisons suivantes :
- Communication avec les clients internationaux : Certains de nos clients étant basés à l'étranger, vous serez amené à communiquer régulièrement avec eux en anglais, à l'oral comme à l'écrit.
- Travail avec des partenaires anglophones : Vous serez amené à travailler avec des fournisseurs et partenaires anglophones pour assurer le suivi des commandes et gérer les contrats.
- Rédaction de documents en anglais : Vous serez responsable de la rédaction de rapports, comptes rendus et autres documents en anglais.

Bonjour,
Je suis Clémence, conseillère en recrutement et développement des affaires au sein de FED IT, cabinet de recrutement spécialisé sur les métiers TI.
J'interviens sur deux types de recrutement : temporaires et permanents.
Tous nos consultants sont des experts TI qui parlent votre langage et évoluent dans votre univers. Nous couvrons les métiers de l'informatique, développement, décisionnel et infrastructure.
Nous recherchons un(e) Analyste Support Applicatif Senior afin de rejoindre une équipe dynamique. C'est un poste permanent, 100% sur site, situé dans le Centre-Ville de Montréal.

Français Nous recherchons un profil senior, un minimum de 5 ans d'expérience dans un poste similaire sera requis.
Responsabilités :
- Fournir un support technique tout en assurant un suivi dédié et personnalisé auprès des clients et partenaires nord-américains de la structure.
- Collaborer avec les équipes de développement de l'entreprise pour faire remonter les problèmes liés aux produits et se tenir au courant de toutes les nouvelles fonctionnalités et caractéristiques des produits.
- Améliorer les logiciels et fournir un support continu à nos clients.
- Assister périodiquement aux activités de prévente, selon les besoins.

- Baccalauréat en informatique, ingénierie, systèmes d'information
- Minimum de 5 ans d'expérience dans un rôle similaire
- Maîtrise de l'anglais (le français est un atout)
- Forte capacité à effectuer plusieurs tâches à la fois et à prioriser plusieurs questions ouvertes en temps opportun
- Capacité à résoudre des problèmes et à décomposer des concepts complexes et des questions techniques
- Capacité à interagir avec les API et à décrire leur utilisation
- Expérience en JavaScript, C#, .NET, HTML5, SQL
- Connaissances techniques pratiques de Microsoft Windows Server (configuration IIS), SQL Server (configuration et scripts), Windows et Android OS
- Expérience de l'installation de serveurs Windows et VM-Ware
- Connaissance des réseaux (domaine, LAN et Proxies)
- Configuration de VM Microsoft Azure (équilibreur de charge, réseau de diffusion de contenu)
- Une expérience en gestion du personnel est un atout
***L'utilisation de l'anglais est requise pour ce poste pour les raisons suivantes :
- Communication avec les clients internationaux : Certains de nos clients étant basés à l'étranger, vous serez amené à communiquer régulièrement avec eux en anglais, à l'oral comme à l'écrit.
- Travail avec des partenaires anglophones : Vous serez amené à travailler avec des fournisseurs et partenaires anglophones pour assurer le suivi des commandes et gérer les contrats.
- Rédaction de documents en anglais : Vous serez responsable de la rédaction de rapports, comptes rendus et autres documents en anglais.