5,704 Appointment Coordinator jobs in Canada

Job Description

Looking for an exciting job in Abbotsford with a top employer? Join Abbotsford Chrysler part of Trotman Auto Group , recognized as one of the best places to work in Abbotsford !

Why Work With Us?

At Abbotsford Chrysler, we’re not just selling and servicing cars – we’re delivering exceptional customer experiences. As a Appointment Coordinator, you'll be part of a dynamic team. Your skills and expertise keep customers satisfied and vehicles on the road!

What We Offer:

· A rewarding career with a top automotive group in BC

· Permanent Role with a Competitive Salary

· Benefits - Access a wide range of medical, dental, and mental wellness services to keep you and your family healthy.

· A supportive and innovative workplace culture

· Career Growth and Development: Access to paid training, NADA courses for various departments, and internal professional and career development opportunities.

Who We’re Looking For:

Passionate about customer service
1+ years experience in scheduling, reservations or logistics coordination

Motivated to grow in a fast-paced environment

BC Class 5 driver's license with a clean abstract.

Confidence on the phone, positive attitude and desire to exceed customer expectations

Schedule: Full- Time, Tuesday – Saturday, 9:00am to 6:00pm

Compensation : $19.00-$24.00/hr

What your day will look like:

Customer Service Excellence: Delivering outstanding service with a positive attitude and professionalism

Book Appointments: Using Dealer Management Systems to schedule future service appointments via outbound calls, texts, and emails.

Communication: Managing customer requests through phone, email, and text, ensuring accurate information collection. Utilizing Dealer Management Systems for outbound communications.

Follow-Up: Promptly addressing service inquiries, conducting after-service follow-ups, sharing feedback with relevant parties, and documenting notes.

Preparing Internal Requests: Creating simple internal repair orders to service, repair and maintain dealership-owned vehicles.

Apply Now and take the next step in your career! Join one of Canada’s Best Managed Companies.

Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted.

#INDLOW

Job Description

Orillia Chevrolet Buick GMC is currently seeking an Appointment Coordinator to join our team of customer focused professionals within our high volume and process-driven Dealership.

Purpose/Summary of Position:
This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role and achieving targeted goals and objectives. This role is also responsible for ongoing collaboration with fellow team members and improving efficiencies whenever possible. Responsibilities include:

• Handle all incoming service calls and emails for service appointments
• Advise and promote recommended scheduled maintenance
• Answer customer inquiries, concerns and provide assistance where needed
• Input and maintain vehicle/customer information in the computer system
• Complete outbound reminder calls and emails to schedule appointments
• Identify and escalate customer concerns with the management team using our process

Required Qualifications:

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

· Passion for delivering a consistently exceptional customer experience
· Ability to multi-task between computer programs, maintaining engagement and rapport with customer on the phone
· Energized by challenges; driven to improve efficiencies, learn and grow
· Proactive self-starter with a desire for accountability
· Operates with the highest level of integrity
· Exceptional initiative, high energy and positive attitude
· Process driven with impeccable organization and prioritization abilities
· Ability to analyze a problem and provide an effective solution in a fast-paced environment
· Impeccable follow-through and commitment to achieving targeted goals and objectives

Candidates must possess:

• Previous Dealership Service Department Appointment Booking experience preferred
• Preferred Previous customer service/administrative experience required
• Experience with CDK or Dealermine an asset

Why We’re Awesome:

• Commitment to an exceptional employee experience
• Full benefit programs & competitive compensation plans
• Employee and Family Assistance Program
• Collaborative work environment, group support and ongoing training

Qualified applicants are invited to apply with resume and cover letter.

Orillia Chevrolet is an equal opportunity employer which values diversity in the workplace. If you require accommodation in order to participate in the hiring process, please contact us at or to make your needs known in advance.

Job Description

Maitland Ford is a proud member of the AutoIQ Dealership Group. We are ambitious, innovative and forward-thinking and we strongly believe that our people are our greatest asset. As lifelong students of our craft, we pursue improvement at every turn. We do not settle for “Best” because our quest to improve and grow doesn’t have a finish line.

We are currently seeking an Appointment Coordinator to join our team of customer focused professionals within our high volume and process-driven Dealership.

Purpose/Summary of Position:

This role is responsible for providing a consistently exceptional customer experience, following established processes and procedures for their role and achieving targeted goals and objectives. This role is also responsible for ongoing collaboration with fellow team members and improving efficiencies whenever possible. Responsibilities include:

· Handle all incoming service calls and emails for service appointments

· Advise and promote recommended scheduled maintenance

· Answer customer inquiries, concerns and provide assistance where

· Input and maintain vehicle/customer information in the computer system

· Complete outbound reminder calls and emails to schedule appointments

· Identify and escalate customer concerns with the management team using our process

Required Qualifications:

Our ideal candidates understand that customers have a choice in where they purchase and service their vehicles, and therefore demonstrate a commitment delivering unparalleled service to show our customers real value for their hard-earned money.

· Passion for delivering a consistently exceptional customer experience

· Ability to multi-task between computer programs while maintaining engagement and rapport with customer on the phone

· Energized by challenges; driven to improve efficiencies, learn and grow

· Proactive self-starter with a desire for accountability

· Operates with the highest level of integrity

· Exceptional initiative, high energy and positive attitude

· Process driven with impeccable organization and prioritization abilities

· Ability to analyze a problem and provide an effective solution in a fast-paced environment

· Impeccable follow-through and commitment to achieving targeted goals and objectives

· Experience with Quorum or Dealermine an asset

Candidates must possess:

· Minimum High School Diploma

· Post-Secondary Education Preferred

· Previous customer service/administrative experience required

Why Consider AutoIQ?

· Operating partner infrastructure: We provide opportunities for advancement all the way up to ownership in the business

· Shared Core Values and Operating Principles across our dealership network

· Commitment to an exceptional employee experience

· Full benefit programs & competitive compensation plans

· Employee and Family Assistance Program

· Collaborative work environment, group support and ongoing training.

Qualified applicants are invited to apply with resume and cover letter.

AutoIQ is an equal opportunity employer which values diversity in the workplace. We are committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (‘AODA’). Applicants are asked to make their needs/requirements, for the purpose of accommodation under AODA, known to Human Resources when they are contacted for an interview or by emailing

#IQAuto

Job Description

St. Albert Dodge is one of the region's best dealerships, serving the St. Albert and surrounding community in Alberta for many years. Our team enjoys training programs, a fantastic culture and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We're interested in helping your career and adding to your resume because we know that happy employees lead to happier customers!

A Service Appointment Coordinator is the Service Departments first point of contact with customers and possess excellent communication and multitasking skills, and a positive attitude. They are highly motivated and responsible for effectively creating appointments for our service department.

We would require our candidate to work Monday to Friday from 8:00am - 5:00pm, as well as every 2nd Saturday shift from 8:00am - 4:00pm.

Job Duties:

• Ensure all service department telephone calls are answered promptly, courteously and professionally directing to appropriate team members.
• Book and Confirm Service Appointments
• Coordinate Service Department appointment schedule.
• Perform outgoing calls to book special order parts or recall part installation
• Greet walk-in customers and assist them as required.
• Call customers for oil change and general maintenance reminders.
• Maintain an organized work space.
• Data entry as required.
• General filing as required.
• Must follow all company safety policies and procedures.
• Additional duties as required.

Successful Candidates Possess:

• 1-3 years relevant experience
• Basic knowledge of vehicles and associated parts
• Professional phone etiquette
• Good organizational skills
• Outgoing, friendly personality
• Problem solving skills
• Effective verbal and listening communication skills
• Strong computer skills
• Ability to multi-task and have effective time management skills
• CDK/ADP experience an asset
• Must be willing to submit a background check prior to employment

Why Work for Us:

• Positive culture and fun atmosphere
• Medical, Dental and Group Insurance Plan
• Team Pricing on Vehicles, Parts and Service
• Competitive Compensation
• Strong Advancement and Career Development Opportunities
• Culture of Coaching and Mentoring

Go to our website to see more about our company and the many reasons why you will want to work for us!

We do thank all applicants in advance, but only those selected for an interview will be contacted. Thank you for your interest!

Job Description

Georgetown Volkswagen is looking for an Appointment Coordinator to join our Service team!

Our Appointment Coordinators are responsible for ensuring the smooth and efficient operation of our service department. You will be responsible for managing and coordinating service appointments, communicating with customers to schedule services, and providing outstanding customer service at all times.

Primary Job Duties:

• Schedule service appointments efficiently, optimizing service department resources and maximizing productivity.
• Coordinate appointments based on customer preferences and vehicle maintenance needs.
• Engage with customers to gather necessary information and provide appointment details.
• Confirm and remind customers of their scheduled appointments, ensuring a seamless service experience.
• Maintain accurate and up-to-date records of service appointments and customer information using our dealership's management software.
• Work closely with service advisors and technicians to ensure timely completion of appointments and effective communication with customers.
• Demonstrate exceptional customer service skills, ensuring customer satisfaction and maintaining a positive dealership-client relationship.

Successful Candidates Possess:

• Proven experience in customer service or appointment scheduling preferred.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency in using scheduling software and computer applications.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Ability to work in a team and possesses strong interpersonal skills with an upbeat and engaging attitude.

Why Work for Georgetown Volkswagen:

• Work-life balance opportunities.
• Job-specific coaching & training programs.
• Grow your career as a part of our "Promote from within culture".
• Comprehensive health and dental coverage.
• Employee wellness & assistance programs.
• Employee vehicle pricing programs.
• Dealership and group social events.
• A family business built by a growing team of family mindsets.

Go to our website to see more about our company and the many reasons why you will want to work for us!

Queensway Auto Group is committed to providing equal employment opportunities to all individuals, regardless of their race, color, religion, sex, gender identity, sexual orientation, national origin, disability, age, or any other characteristic protected by applicable law. We value diversity and believe that a diverse workforce enhances our ability to innovate, serve our customers, and create a more inclusive and dynamic workplace.

We strive to create a work environment that promotes fairness, equity, and respect for all employees and applicants. Our commitment to equal opportunity employment is reflected in every aspect of our employment practices, including recruitment, hiring, training, promotion, compensation, benefits, and disciplinary actions.

Job Description

Company Description

Westminster Toyota has been located in the center of the lower mainland in New Westminster for 30 years. The car dealership has a strong presence with many loyal customers. The dealership is located at 1050 Boyd street in Queensborough, New Westminster.

Why join Westminster Toyota?

Our staff work in a supportive, diverse, and fun environment. This positive work environment leads to a positive customer experience and is a big part of why our customers would refer us to their friends and why our staff stay with us for a long time. Come and be a part of this growing business!

Westminster Toyota is currently seeking a full time Service Appointment Coordinator and Receptionist to join our busy Service Department.

This role is responsible for answering customer phone calls and directing those calls to the correct Service team members. This person will also book appointments over the phone for customers and respond and book appointments that come in as an email request. The appointment coordinator is responsible for making outgoing reminder phone calls, running daily reports on the computer and working directly with the public. We are looking for someone who is happy, outgoing and enjoys helping people.

You must possess the following qualifications:

• Strong organizational skills
• Excellent telephone manners
• Experienced at working on a team
• Strong computer skills (Reynolds and Reynolds experience an asset but not mandatory)
• Self starter that is capable of working independently
• Experienced at providing excellent customer service
• Solutions oriented individual

This is a full time position.

Job Description

ABOUT US

Dilawri Group of Companies is Canada's largest automotive group, representing over 35 brands at more than 80 franchised dealerships. We are dedicated to providing exceptional customer service and fostering a culture of innovation and excellence. Join our team and become part of an organization that values people, performance, and community.

ABOUT THE ROLE

We are expanding and currently seeking BDC Service Appointment Coordinators to join our call center team with Dilawri Gtoup of Companies . The successful candidate is someone who is passionate about the automotive industry and eager to contribute to our growing team.

Key Responsibilities:

· Responsible for appointment coordination for multiple dealerships, ensuring timely customer contact, service prospecting and assisting incoming service customers.

· Identify and qualify customer opportunities for growth and improvement in the area of service and customer care.

· This role provides multiple levels of customer follow-up through several call types and software applications.

· 85+ Service calls minimum is required per day.

ABOUT YOU

· Excel at customer service and enjoy contacting and assisting customers on the telephone.

· Clear and pleasant voice quality is required for telephone communication.

· Attention to detail to ensure all customer requests and information is correctly entered.

· Ability to learn multiple software applications.

· Focus on exceptional customer service.

· Previous service experience is considered an asset.

What We Offer:

· Competitive salary and benefits package

· Opportunities for career growth and development

· A support and inclusive work environment

· On-site parking

If you are searching for an opportunity to grow your career while adding value to our team - this role is for you. We invite you to submit your resume, in confidence, for our review and consideration.

Dilawri Group of Companies is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Description

Looking for an exciting job in Langley with a top employer? Join Langley Chrysler , part of Trotman Auto Group , recognized as one of the best places to work in Langley!

Why Work With Us?

At Langley Chrysler, we’re not just selling and servicing cars – we’re delivering exceptional customer experiences. As a Service Appointment Coordinator, you'll be part of a dynamic team. Your skills and expertise keep customers satisfied and vehicles on the road!

What We Offer:

· A rewarding career with a top automotive group in BC

· Permanent Role with a Competitive Salary

· Benefits - Access a wide range of medical, dental, and mental wellness services to keep you and your family healthy.

· A supportive and innovative workplace culture

· Career Growth and Development: Access to paid training, NADA courses for various departments, and internal professional and career development opportunities.

Who We’re Looking For:

Passionate about customer service
1+ years experience in scheduling, reservations or logistics coordination

Motivated to grow in a fast-paced environment

BC Class 5 driver's license with a clean abstract.

Confidence on the phone, positive attitude and desire to exceed customer expectations

Schedule: Full-Time; Mon-Fri: 8:30am – 5:00pm

Compensation : $19-$22/hr

What your day will look like:

Customer Service Excellence: Delivering outstanding service with a positive attitude and professionalism

Book Appointments: Using Dealer Management Systems to schedule future service appointments via outbound calls, texts, and emails.

Communication: Managing customer requests through phone, email, and text, ensuring accurate information collection. Utilizing Dealer Management Systems for outbound communications.

Follow-Up: Promptly addressing service inquiries, conducting after-service follow-ups, sharing feedback with relevant parties, and documenting notes.

Campaign Assistance: Assisting with mail-out/email campaigns and follow-up calls, adhering to Canadian Anti-Spam Legislation.

Apply Now and take the next step in your career! Join one of Canada’s Best Managed Companies.

Trotman Auto Group is an equal-opportunity employer. Only selected candidates will be contacted.

#INDLOW

Job Description

Salary: $18-$0

Now Hiring: Energetic Appointment Coordinator Be the Friendly Voice of Our Team, Drive Customer Satisfaction, and Keep Our Service Department Running Like Clockwork!

As our Service Appointment Coordinator, youll be the first point of contact for our valued customersscheduling service appointments, answering inquiries, and ensuring every guest receives top-tier service from start to finish!

At the 401 Group of Companies, we want to focus on not who you are, but who you CAN be! We strive to hire exceptional employees who see themselves as trailblazers, trendsetters, creators, do-ers, catalysts, go-getters, and influential leade rs in all aspects of who they aspire to be daily.

Location: 1370 Chemong Rd, Peterborough ON (Hyundai)

Compensation: 18- 20 per hour

Hours: Monday to Friday | 8am - 5pm and Rotating Saturdays

What You Will Be Doing:

• Manage a large number of outbound and inbound calls in a timely manner on a daily basis
• Follow communication scripts when handling differenttopics
• Identify customers needs, clarify information, and book appointments
• Build sustainable relationships and engage customers by going the extramile
• Keep records of conversations in our call center database (CRM) in a comprehensibleway
• Meet personal/team qualitative and quantitativetargets

What You Bring to the Table:

• Outbound and/or Inbound call center experience is preferred
• Track record of accomplishing targets

• Strong phone and verbal communication skills along with active listening
• Customer focus and adaptability to different personality types
• Ability to multitask, set priorities, and manage timeeffectively
• High school diploma
• Fluent in English (verbal and written)

• High energy
• Motivated
  
  

• The 401 Group of Companies is privately owned and 100% Canadian
• 40+ State-of-the-art facilities including a "Google-like" call centre and an 80,000 sq. ft. centralized service "Hub"
• A fun, fast-paced, and high-energy work environment with exciting initiatives and rewarding perks.
• Personalized coaching, mentoring, and training focused on both individual growth and team success.
• Empowering you to grow with meaningful career path planning and advancement opportunities.
• Health & wellness benefit enrollment opportunities
• Employee referral bonus opportunities
• Enjoy exclusive employee pricing on automotive parts and service, along with a special discount at the Blackshop Restaurant and Wine Bar.
• Perkopolis Enrollment
• On-site Parking

If you have a growth mindset like us, we'd love to see your resume and have a conversation. The opportunities at the 401 Group of Companies are endless!

Accommodations are available during all stages of the recruitment process in accordance with the Human Rights Code.The 401 Group of Companies Recruiting Team is committed to complying with the Accessibility for Ontarians with Disabilities Act (AODA) to provide an inclusive, barrier free workplace. We will accommodate the accessibility needs of individuals with disabilities to support participation in all aspects of the recruitment process. Should you require this accommodation, please contact HR, or

We would like to thank all candidates in advance for their interest and only those candidates selected for an interview will be contacted. Due to the volume of applications, we receive, we are unable to confirm the receipt of individual applications or resumes.